KR101924858B1 - Callback massage service system - Google Patents

Abstract

The present invention discloses a callback message service system for transmitting a callback message to a caller, collects a caller ID of a caller corresponding to a call request of the telephone using a caller ID extractor, A caller ID can be transmitted, and a callback message can be transmitted through a management terminal separate from the telephone for which call information is requested.

Description

Callback Message Service System {CALLBACK MASSAGE SERVICE SYSTEM}

The present invention relates to a callback message service system, and more particularly, to a callback message service system for transmitting a callback message to a caller.

The phone can be used for the sale of various companies.

By way of example, a telephone may be used to receive orders for goods to be delivered to vendors delivering food or delivering pollen, may be used for membership management by the members managing the membership, It can be used to make reservations to companies providing it, and it can be used for counseling companies providing consulting services.

The above-mentioned companies need to employ a service for transmitting a callback message to a caller for purposes of confirmation, guidance, auditing, and publicity after ordering, reservation and consultation.

An object of the present invention is to provide a caller ID of a caller who has requested a call for ordering, consultation, reservation, etc. with a telephone, a callback message for order confirmation, consultation confirmation, reservation confirmation, To provide a callback message service.

Another object of the present invention is to provide a method and system for transferring extracted information obtained by collecting a caller ID requesting a telephone call to an application system for providing a service from a telephone company of a company using an access terminal dedicated to the Internet (IoT network) (IoT) is applied to a callback message service.

Another object of the present invention is to provide a method and apparatus for transmitting a callback message using a phone for ordering, consulting, reservation, etc. of a company, and a management terminal of a separate manager, Service.

Another object of the present invention is to provide a method and apparatus for various caller terminals using an unspecified communication company or a communication network regardless of a communication company or a communication network to which a telephone or a management terminal of a manager of a company for ordering, Callback message service.

The callback message service system of the present invention collects the caller ID of the caller terminal that performed the call request when the registration information and the destination information are set in advance and there is a call request to the telephone, A caller ID extractor for providing identification information including the ID, the destination information, and the registration information; An access terminal for receiving the extracted information and relaying transmission of the extracted information to a destination of the Internet network corresponding to the destination information; And receiving the extraction information through the Internet network, generating a push message including the message information corresponding to the registration information and the caller ID, An application system for providing the push message to a management terminal corresponding to information; And an application for performing the reception of the push message and the transmission of the callback message, wherein the application receives the push message and transmits the message information to the caller terminal corresponding to the caller ID as the callback message And a management terminal.

The present invention provides a callback message having a purpose such as an order confirmation, a consultation confirmation, a reservation confirmation, an audit, a publicity, a homepage or a blog guide with a caller ID requesting a call for ordering, consultation, .

In addition, since the present invention can provide a callback message using a telephone for ordering, consulting, reservations, etc., and a management terminal of a separate company, there is an advantage that it is possible to efficiently respond to a call request and transmit a callback message .

Also, the present invention can provide a callback message service using an access terminal dedicated to the Internet (IoT network), by extracting information obtained by collecting the caller ID. Therefore, various services using the Internet (IoT) There is an advantage that scalability can be guaranteed.

In addition, the present invention uses a telephone for ordering, consultation, reservation, etc., and a management terminal of a separate company, and can transmit a callback message. If the management terminal subscribes to a plan for transmitting a message at low cost, There is an advantage that the message can be transmitted.

In addition, the present invention has an advantage that a callback message can be transmitted to various callers irrespective of a communication company or a communication network.

1 is a block diagram illustrating a preferred embodiment of a callback message service system of the present invention;
2 is a detailed block diagram illustrating an application system;
3 is a flowchart for explaining an operation of an embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. It is to be understood that the terminology used herein is for the purpose of description and should not be interpreted as limiting the scope of the present invention.

The embodiments described in the present specification and the configurations shown in the drawings are preferred embodiments of the present invention and are not intended to represent all of the technical ideas of the present invention and thus various equivalents and modifications Can be.

1, the callback message service system of the present invention includes a caller terminal 10 connected to a wired network (PN) or a wireless network WN, a wired telephone 20 connected to a wired network PN, ) Extractor 30, an access terminal 40 connected to an Internet of Things (IOT) network (TN), and an application system 50 connected to the Internet network IN do.

A wired network (TN) is a network configured for call connection and data communication with a wired telephone, and typically a public switched telephone network (PSTN) can be exemplified.

The wireless network WN refers to a network configured for call connection and data communication with a wireless terminal (wireless telephone). Typically, a 3G network and an LTE (Long Term Evolution) network are exemplified.

The Internet IN may be understood as a network for the Internet, and may be used as an intelligent network or a service network for a wired network or a wireless network, and may include a wired Internet network and a wireless Internet network.

The wired network TN and the wireless network WN, the wireless network WN and the Internet network IN, the wired network TN and the Internet network IN are linked through a gateway (not shown) And the gateway serves as a converter for signal conversion between different networks with different protocols.

The IOT network (TN) can be understood as a specialized Internet network for Internet OF Things, and LTE-M, which is typically applied to a low power long range network (LoRa) or an LTE based IoT communication standard Can be illustrated. The IOT network (TN) can be interworked with the Internet network (IN) through a gateway.

The embodiment of the present invention allows the caller terminal 10 to send a call request from the management terminal 22 using the wireless network WN to the caller terminal 10 when there is a call request to the wired telephone 20 connected to the wired network PN And provides a callback message (Callback Massage).

When a call request of the caller terminal 10 is received by a predetermined telephone, that is, the wired telephone 20, the caller ID is extracted from the wired line at the time of the call request, and is transmitted from the management terminal 22 to the wireless network WN ) To the caller terminal 10 corresponding to the caller ID.

The caller can be understood as a caller who makes a call with the telephone set 20 that is designated in advance by using the caller terminal 10 and the caller terminal 10 can make a call using the wired network PN or the wireless network WN (Call) and a wireless terminal or a smart phone capable of receiving a message. The caller ID can be understood as a telephone number assigned to the caller terminal 10.

The wired telephone 20 means a telephone used by a company for the purpose of ordering, consulting, reserving, and the like. The ID of the wired telephone 20 is disclosed to a caller who wants to order an item, wants to inquire, wants to make a reservation, or wants to consult. The ID of the wired telephone 20 can be understood as a telephone number assigned to the wired telephone 20.

The wired telephone 20 can receive a caller ID when receiving a call request through a wired network (PN) connected to a wired line (not shown), and can display a caller ID if there is a caller identification function.

The management terminal 22 is a terminal used by a manager of a company for receiving and managing a callback message, and can perform call and message transmission / reception using the wireless network WN.

The management terminal 22 can install an application APP and receive a push message through the wireless network WN using the application APP and transmit a callback message to the caller terminal 10. [ For this, the management terminal 22 may be configured as a wireless terminal (wireless telephone) or a smart phone capable of installing and operating an application and transmitting a message. The ID of the management terminal 22 can be understood as a telephone number assigned to the management terminal 22. [

That is, the company uses the wired telephone 20 and the management terminal 22, and the wired telephone 20 receives the call request of the caller terminal 10 and sends a call for ordering, consultation, And the management terminal 22 is used for reception of a push message and transmission of a callback message using an application.

 On the other hand, the caller ID extractor 30 is connected to the wired line of the landline telephone 10 and is configured to set the registration information and the destination information in advance.

The caller ID extractor 30 is preferably configured to share a call request with the wired telephone 20. For this, the caller ID extractor 30 may be connected to the wired line in parallel with the wired telephone 10 to extract a caller ID transmitted as a call request or receive a caller ID from the wired telephone 10.

The registration information can be set to include at least one of the ID of the wired telephone 20, the ID of the management terminal 22, and the code assigned to itself.

The registration information may be used to select the management terminal 22 to send the push message in the application system 50 and to perform the billing process.

The destination information may include at least location information of the Internet network IN with respect to the application system 50, and may further include information for passing through a node such as a specific router or a repeater, if necessary.

The caller ID extractor 30 generates extraction information including a caller ID, destination information, and registration information, and provides extraction information to the access terminal 40.

The caller ID extractor 30 can be configured to wirelessly communicate with the access terminal 40 and is configured to provide extraction information in a format and a communication format required by the access terminal 40. [

The access terminal 40 is a dedicated module for the Internet network IN and an IoT network TN for relaying data and performs radio relay between the caller ID extractor 30 and the IoT network TN,

And transmits the extracted information transmitted from the caller ID extractor 30 to the IoT network TN. The access terminal 40 can convert the format of the extracted information into the packets for the IoT network (TN) if necessary.

The extracted information transmitted to the IoT network TN by the access terminal 40 is transmitted to the application system 50 corresponding to the destination information via the IoT network TN and the Internet network IN.

The application system 50 has location information corresponding to the destination and receives the extracted information through the Internet network (IT).

The application system 50 generates a push message including the message information and the caller ID, and the message information can be selected to correspond to the registration information included in the extracted information among the management terminals 22 of various companies .

The application system 50 provides the push message to the management terminal 22 corresponding to the registration information via the Internet network IN. To this end, the application system 50 manages the ID of the management terminal 22 corresponding to the registration information, inquires and selects the ID of the management terminal 22 using the registration information, Lt; RTI ID = 0.0 > ID < / RTI >

If the registration information of the extracted information is the ID of the management terminal 22, the application system 50 can transmit the push message using the registration information without having to inquire and select the ID of the management terminal 22.

The push message of the application system 50 may be transmitted to the management terminal 22 via the Internet network IN and the wireless network WN.

The management terminal 22 is provided with an application (APP) for receiving a push message and transmitting a callback message, receiving a push message using an application (APP), and transmitting the message information to a caller terminal corresponding to the caller ID Message.

The application APP can be understood as an application level program installed in the management terminal 22 and provides an interface and function for providing functions for receiving and selecting a push message and for transmitting a selected push message in a callback message .

Then, the application (APP) transmits a callback message to a message service format including at least one of a short message service (SMS) format, a long message service (LMS) format, a multimedia message service (MMS) format, The callback message can be transmitted in any one of the following cases.

Short Message Service (SMS) refers to the transmission of text-formatted messages with a limited number of letters or numbers, and the Long Message Service (LNS) service is a text-based message And a multimedia message service (MMS) means to transmit a message including an image and a text. The call connection information means a telephone number, and the Internet connection information means information such as a URL for accessing a homepage or a blog.

2, the application system 50 includes an application manager 100, a collection server 110, a push server 120, a web server 130, a message DB server 140, and a billing server 150 ), And is configured to communicate with each other via a local network or the Internet.

The application manager 100 transmits extraction information transmitted through the Internet IN to the collection server 110 and transmits a push message of the push server 120 through the Internet network IN and the wireless network WN To the ID of the terminal 22, and to provide the generation and inquiry of the message information corresponding to the request of the application (APP) of the management terminal 22. [

As described above, the application manager 100 acts as a gate between the Internet network IN and each server, and can control the operations of the servers.

The collection server 110 stores extraction information transmitted through the application manager 100.

The message database server 140 stores and provides the ID and message information of the management terminal 22.

The push server 120 generates a push message including the message information of the message database server 140 and the caller ID of the extracted information stored in the collection server 110 upon confirmation of the storage of the extracted information in the collection server 110 .

The push server 120 transmits the extracted information to the management terminal 22 through the application manager 100 and the Internet network IN using the ID of the management terminal 22 of the message database server 140 corresponding to the registration information of the extracted information. ). ≪ / RTI >

The web server 130 may provide a tool for generating and inquiring message information to the management terminal APP in response to a request of the application APP of the management terminal 22 through the application manager 100 have.

The web server 130 can generate message information including at least one of text, images, banners, moving images, call connection information, and Internet connection information by inputting and selecting the generated message information, The ID of the management terminal 22 may be stored in the message database server 140 so as to be matched with the registration information.

The billing server 150 can perform billing in consideration of the number of times the extraction information of the collection server 110 is received, the push message delivery count of the push server 120, the communication cost of the IoT network TN, To the management terminal (22).

The operation of the embodiment of the present invention constructed as described above with reference to FIGS. 1 and 2 can be explained with reference to FIG.

Illustratively, a caller who wishes to order food can call the wired telephone 20 of a company that sells and delivers the food using his caller terminal 10.

The call request and the call connection between the caller terminal 10 and the wired telephone 20 can be managed by a relay system operated by a communication company that manages a wired network (PN) and a wireless network (WN).

When there is a call request to the wired telephone 20, the caller ID is also transmitted through the wired line connected to the wired telephone 20. [

The caller ID extractor 30 collects a caller ID when there is a call request of the caller terminal 10 (S2).

The caller ID extractor 30 transmits the collected caller ID to the application system 50 via the access terminal 40, the IOT network TN, and the Internet network IN (S4).

More specifically, the caller ID extractor 30 generates extraction information including the caller ID, destination information, and registration information, and provides extraction information to the access terminal 40. The access terminal 40 extracts the caller ID And transfers the information to the application system 50 via the IoT network TN and the Internet network IN.

The application system 50 receives the extraction information and stores the extraction information including the caller ID in the collection server 110 (S6).

In the application system 50, the push server 120 generates a push message, and the push message is transmitted to the management terminal 22 via the application manager 100, the Internet network IN and the wireless network WN S8).

The push message may be configured to include the caller ID stored in the collection server 110 and the message information stored in the message database server 140 as described above and the ID of the management terminal 22 for transmitting the push message may be collected The registration information itself stored in the server 110 may be used or the ID stored in the message database server 140 may be retrieved and used by using the registration information.

When the push message is transmitted as described above, the application (APP) of the management terminal 22 can visually provide an interface for inquiry and selection of the push message to the administrator when the push message is received.

The administrator can inquire and select a push message using the application (APP) of the management terminal 22 and transmit the selected push message as a callback message (S10, S12).

As described above, the callback message can be transferred from the management terminal 22 to the caller terminal 10 of the caller ID.

Illustratively, the callback message may include an image or text for an audit or advertisement, a business representative telephone number, a business homepage connection information, and the like.

Therefore, the caller can know that the order has been securely received by receiving the callback message after ordering the food using the caller terminal 10, and can check the additional information through the callback message.

As described above, in the embodiment of the present invention, when a call for ordering, consultation, reservation, etc. is requested by a telephone, an order confirmation, a consultation confirmation, a reservation confirmation, an audit, a publicity, And so on.

In addition, the present invention can provide a callback message using a telephone for ordering, consultation, reservation, etc., and a separate management terminal. Therefore, the use of the telephone can be streamlined by the response to the call request and the transmission of the callback message.

In addition, the present invention can transmit extracted information using an access terminal dedicated to the Internet (IoT network). Therefore, the implementation of various services using the Internet (IoT) and the scalability of services can be guaranteed.

The present invention is advantageous in that, when a management terminal subscribes to a character unlimited service or an inexpensive text service, a callback message can be transmitted at low cost without incurring additional costs.

 The present invention is advantageous in that a callback message can be transmitted to various callers regardless of a communication company or a communication network in a management terminal of an administrator.

Claims (7)

A wired network for a first call connection to a wired telephone connected to a wired line;
A wireless network for a second call connection and data communication to the wireless terminal;
Internet network for the Internet;
(Internet) network (IoT network) interworking with the Internet and applying a communication standard specialized for Internet of Things;
A caller ID of a caller terminal that has performed the call request when the call request is made to the wired telephone, the caller ID of the caller terminal performing the call request is shared with the wired telephone, A caller ID extractor for extracting information including the caller ID, the destination information, and the registration information;
Wherein the extracting unit is configured by a dedicated module for the object Internet network, performs radio relay between the caller ID extractor and the object internet network, receives the extracting information, converts the extracted information into the object internet network packet, An access terminal for transmitting the extracted information to a destination of the Internet network corresponding to the destination information via the Internet network and the Internet network;
Receiving the extracted information through the Internet network, generating a push message including the message information corresponding to the registration information and the caller ID, the location information corresponding to the destination, An application system for providing the push message corresponding to the registration information through the Internet network and the wireless network; And
An application for receiving the push message and transmitting a callback message using the wireless network is installed, the push message is received using the application, and the application corresponding to the caller ID And a management terminal that transmits the message information corresponding to the push message selected and selected by the caller terminal as the callback message. delete The system according to claim 1, wherein the caller ID extractor comprises:
The registration information is set so as to include at least one of the ID of the telephone, the ID of the management terminal, and a code assigned to itself, and
Wherein the destination information is set to include at least the location information of the Internet network of the application system. delete The method according to claim 1,
Wherein the access terminal communicates with the Internet (IoT network) using at least one of a low-power long-range wide area network (LoRa) and an LTE-M. The system according to claim 1,
A collection server for storing the extracted information received;
A message database server for storing and providing the ID of the management terminal and the message information; And
The push message including the message information and the caller ID of the extracted information is generated and the push message is transmitted to the management terminal through the Internet network and the wireless network using the ID of the management terminal, A callback message service system comprising: a server; The method according to claim 1,
Wherein the application of the management terminal is one of a message service format including at least one of an SMS message format, a long message service (LMS) format, a multimedia message service (MMS) format, call connection information, And transmitting the callback message.

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