KR101833405B1

KR101833405B1 - Apparatus and method for providing psychotherapy according to working stress of emotional workers

Info

Publication number: KR101833405B1
Application number: KR1020150125743A
Authority: KR
Inventors: 이재실
Original assignee: 이재실
Priority date: 2015-09-04
Filing date: 2015-09-04
Publication date: 2018-04-13
Also published as: KR20170028736A

Abstract

The present invention relates to a psychotherapeutic apparatus and a psychotherapeutic method according to job stress for emotional workers. The psychotherapeutic apparatus according to job stress for emotional workers according to an embodiment of the present invention includes a mobile or wearable form of emotional workers A biometric information obtaining unit for obtaining biometric information and emotion information according to a work type, a working time, and an event of the emotional worker at a predetermined time interval through a user terminal; and a biometric information obtaining unit for obtaining, based on the biometric information and the emotion information, A psychological treatment model matching unit for matching a predetermined psychological treatment model according to the job stress model, and a monitoring unit for monitoring whether the psychological treatment model is executed or not And a monitoring unit.
Accordingly, the biometric information and the emotion information according to the job situation of the emotional worker can be grasped and an optimal psychotherapy model can be provided.

Description

FIELD OF THE INVENTION [0001] The present invention relates to a psychotherapeutic apparatus and a psychotherapeutic apparatus,

The present invention relates to a psychotherapeutic apparatus and a psychotherapeutic method according to job stress for emotional workers, and more particularly, to a technique for grasping job stress of emotional workers and providing a treatment program.

Emotional workers are workers who cover more than 40% of their jobs by hiding their feelings and responding to customers. As the industry has advanced and the number of workers in the service industry has increased, representative emotional laborers include aircraft crew, salesmen, food service workers, telemarketers, department store mart staff, and nurses.

As depression of emotional laborers has increased in the last five years, a mental health care management program is needed. According to the national health insurance statistics, the number of patients with depression increased to 515,787 in 2010, and the rate of depression of services and emotional workers is 26.6%.

However, the utilization rate of mental health services by the Ministry of Health and Welfare is remarkably low, and it is easy to provide mental health services by the social prejudice and the time required for actual psychological counseling (offline 100,000 won / 1 hour) It is a fact that I can not.

Korean Patent Registration No. 10-128134 (published on July 23, 2013) of the related art is related to a " emotional ejection system for relieving mental stress ", and based on wired and wireless two-way communication, In order to relieve the stress of the user, the image information of each service category is provided. At the same time, ARS response information for each service category is provided based on the sound wave analysis of the user's voice for relieving stress, And a communication connection with an expert corresponding to the service category in an emergency of the user is guided

However, the above-described prior art technique is merely to induce emotions to the user, and thus it is limited to provide psychotherapy to the user, and the user can not receive the feedback as to whether the stress is relieved by the emotional ejection, There is a limit.

The technical problem to be solved by the present invention is to provide an optimal psychological treatment model by grasping biometric information and emotion information according to the job situation of the emotional worker and to monitor whether or not the emotional worker executes the psychotherapy model The purpose of this study is to provide a psychotherapy device and a psychotherapy method according to job stress for emotion worker who can resume the psychotherapy model by grasping the change of job stress after the emotion worker performs the psychotherapy model.

The psychotherapeutic apparatus according to the job stress for the emotional worker according to the embodiment of the present invention is characterized in that the psychological treatment apparatus for the emotional worker according to the work type, the working time and the event of the emotional worker A job stress model generation unit for generating a job stress model for the emotional worker using the biometric information and the emotion information; A psychotherapy model matching unit for matching a set psychological treatment model, and a monitoring unit for monitoring whether the psychological treatment model is executed by the emotional worker.

The psychotherapy model matching unit may match the psychotherapy model when a difference occurs between the first job stress model at the first time point of the emotional worker and the second job stress model at the second time point, , A notification message may be transmitted to the manager of the emotional worker.

The monitoring unit may provide the predetermined point or coupon to the user terminal when the execution of the psychotherapy model is confirmed through the user terminal of the emotional worker.

The system may further include a treatment situation information generating unit for generating treatment state information by regenerating the job stress model from the emotionally working model, and resetting the psychotherapy model according to the treatment situation.

According to another aspect of the present invention, there is provided a psychotherapeutic method of a psychotherapeutic apparatus according to a job stress, comprising the steps of: measuring a work type, a working time, and an event of the emotional worker at a predetermined time interval through a mobile terminal or a wearable- A job stress model generation step of generating a job stress model for the emotional worker using the biometric information and the emotion information; A psychotherapy model matching step for matching a predetermined psychotherapy model, and a monitoring step for monitoring whether the emotional worker executes the psychotherapy model.

Accordingly, the biometric information and the emotion information according to the job situation of the emotional worker can be grasped and an optimal psychotherapy model can be provided. It can also monitor whether the emotional worker is running a psychotherapy model. Also, the psychological treatment model can be reset by grasping the change of job stress after the emotional worker performs the psychotherapy model.

FIG. 1 is a block diagram of a psychotherapy system according to job stress for emotional workers,
FIG. 2 is a block diagram of a psychotherapeutic apparatus according to an exemplary embodiment of the present invention,
FIG. 3 is a flow chart of a psychotherapy method implemented by the psychotherapy apparatus according to FIG. 2,
FIG. 4 is an exemplary diagram for explaining acquisition of information on the job status information of the emotional worker through the user terminal in the psychotherapeutic apparatus according to FIG. 2;
FIG. 5 is an exemplary view for explaining acquisition of biometric information of an emotional worker through a user terminal in the psychotherapeutic apparatus according to FIG. 2;
FIG. 6 is an exemplary diagram for explaining acquisition of emotion information of an emotional worker through a user terminal in the psychotherapy apparatus according to FIG. 2;
FIG. 7 is a diagram illustrating an example of providing a psychotherapy model to a user terminal in the psychotherapeutic apparatus according to FIG. 2;
FIG. 8 is an exemplary diagram for explaining whether or not a psychotherapy model is executed through a user terminal in the psychotherapeutic apparatus according to FIG. 2;
FIG. 9 is an exemplary diagram for explaining a change in the job stress of the emotional worker according to the execution of the psychotherapeutic model through the user terminal in the psychotherapeutic apparatus according to FIG. 2. FIG.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. The terms used are terms selected in consideration of the functions in the embodiments, and the meaning of the terms may vary depending on the user, the intention or the precedent of the operator, and the like. Therefore, the meaning of the terms used in the following embodiments is defined according to the definition when specifically defined in this specification, and unless otherwise defined, it should be interpreted in a sense generally recognized by those skilled in the art.

FIG. 1 is a block diagram of a psychotherapy system according to job stress for emotional workers.

Referring to FIG. 1, the psychotherapy system includes a user terminal 10 and a psychotherapeutic apparatus 100.

The user terminal 10 may be a mobile terminal 11 or a wearable terminal 12 depending on the type of the terminal used by the emotion worker. The user terminal 10 is preferably capable of network communication and capable of 3G / 4G network communication, Wi-Fi communication, Bluetooth communication, NFC communication, and the like. The user terminal 10 may include a GPS, a gyro sensor, a microphone, a camera, and the like. In the case of the wearable terminal 12, biometric information such as the heart rate of the emotional worker can be obtained.

Also, the user terminal 10 collects information on the work type, working time, and events, which are the job status of the emotional worker, and transmits the collected information to the psychotherapy apparatus 100 described later. Here, the work type is set by the input information of the emotional worker. For example, the form of labor can receive job information such as telemarketers, counselors, and courier services from emotional workers. In addition, the working time can be confirmed by the position information of the emotional worker or the input information of the emotional worker. In addition, the event can be confirmed by inputting the work schedule of the emotional worker and the stress situation of the emotional worker with respect to the customer or the supervisor.

Also, the user terminal 10 collects the biometric information of the emotional worker and transmits it to the psychotherapy apparatus 100. Biometric information is signal information generated from the body of emotional workers such as heart rate, voice frequency, and facial expression. For example, the heart rate of the emotional worker can be confirmed through the touch sensor of the user terminal 10, the voice frequency of the emotional worker can be confirmed through the microphone, and the change of the expression of the emotional worker can be confirmed through the camera. The user terminal 10 can confirm the biometric information according to the occurrence of an event of a predetermined time schedule or an emotional worker.

Also, the user terminal 10 collects emotion information of the emotional worker and transmits the information to the psychotherapy apparatus 100. The emotion information indicates the emotion state of the emotion being input from the emotion worker. For example, an emotional worker who is a telemarketer can enter emotions during processing with a customer as positive or negative expressions. The user terminal 10 can acquire emotion information simultaneously with or at the same time as the biometric information, and receive the emotion information according to a preset time schedule or an event of the emotion worker.

The psychotherapy apparatus 100 acquires biometric information and emotion information according to the job status of the emotional worker through the user terminal 10 of the emotional worker. Also, the psychotherapy apparatus 100 generates a job stress model for the emotional worker using the biometric information and the emotion information. In addition, the psychotherapeutic apparatus 100 matches predetermined psychotherapeutic models according to the job stress model. Also, the psychotherapeutic apparatus 100 monitors whether or not the emotional worker executes the psychotherapeutic model. Accordingly, the psychotherapeutic apparatus 100 remotely provides the emotional worker with the optimal tailor-made psychotherapy model through the user terminal 10, and the emotional worker can communicate with the user terminal 10 regardless of time and place Psychotherapy services can be provided.

Hereinafter, the psychotherapeutic apparatus 100 will be described in detail.

FIG. 2 is a block diagram of a psychotherapeutic apparatus according to an occupational stress for a emotional worker according to an embodiment of the present invention, and FIG. 3 is a flowchart of a psychotherapeutic method implemented through the psychotherapeutic apparatus according to FIG.

2 and 3, the psychological treatment apparatus 100 according to the job stress for the emotional worker according to the embodiment of the present invention includes a bio-emotion information obtaining unit 110, a job stress model generating unit 120, A treatment model matching unit 130 and a monitoring unit 140.

First, the bio-feeling information obtaining unit 110 obtains the job status information of the emotional worker such as work type, work time, and event from the user terminal, and obtains the biometric information and the emotion information according to the job status information (S110). Here, the type of work means the type of job of the emotional worker, the working time means the working time of the emotional worker, and the event means the stress condition of the emotional worker during the work or the job. The bio-emotion information acquisition unit 110 acquires bio-information and emotion information at a request of a predetermined time schedule or an emotional worker to grasp the job stress that varies depending on the work type, work time, and event of the emotion worker. In this case, the biometric information and the emotion information of the emotional worker are stored and managed in the biometric information DB 111 and the emotion information DB 112, respectively.

Hereinafter, the acquisition of the biometric information and the emotion information according to the job status information of the emotional worker through the user terminal will be described in detail with reference to FIG. 4 to FIG.

FIG. 4 is an exemplary view for explaining the acquisition of the job status information of the emotional worker through the user terminal in the psychotherapeutic apparatus according to FIG. 2. FIG. FIG. 6 is an exemplary diagram for explaining acquisition of emotion information of a sentimental worker through a user terminal in the psychotherapy apparatus according to FIG. 2; FIG.

Referring to FIG. 4, the emotional worker can input his or her ID, job type, job position, working time, and information about whether an event occurs through the user terminal 10. In this case, the reference value can be set by the setting of the emotion worker for the job type, the work position, and the working time. For example, you can set your work location in advance and use your GPS to automatically determine your current location so you can see if the emotional worker is at work, at home, or in another gathering. Also, it is possible to grasp whether or not the user is moving in accordance with the location information even while he or she is working.

Also, it is possible to identify whether or not the overtime is continuing at the time when the working time has elapsed by matching the current location information and the time information of the emotional worker. This is to identify job stress in the case of additional work outside of working hours. It is possible to collect the positional information of the emotional workers along with time through the user terminal 10 to grasp the behavior pattern of the emotional worker. For example, information on commuting route and exercise can be collected together to identify additional stress situations.

In addition, the emotional worker can grasp whether or not an event has occurred through input. For example, the event information can generate event information for each emotional situation that the emotional worker feels subjective by counting the stress conditions experienced during work. The event information may include information on an event situation and information on the time of occurrence. When an event occurs, biometric information and emotion information can be collected together. This is to understand the immediate job stress according to the event situation.

Referring to FIG. 5, the heart rate, voice frequency, and facial expression change of the emotional worker can be grasped through the user terminal 10. The heart rate can be acquired using a touch panel, a camera lens, a microphone, or the like formed on the user terminal 10. This is to determine whether emotional laborers show changes in heart rate due to job stress. The voice frequency can be obtained by using the microphone of the user terminal 10. This is to determine whether emotional laborers show changes in voice frequency due to job stress.

In addition, the change of facial expression of the emotional worker can be grasped through the camera of the user terminal 10. This is to grasp the strength of job stress by grasping the formation of wrinkles on the forehead, eyebrows, eyes, mouth, and tails of the emotional workers. In this case, the facial photograph of the emotional worker can be automatically analyzed by the program installed in the user terminal 10, and the change of the facial expression according to the job stress can be grasped.

It is also possible that a health check questionnaire is provided through the user terminal 10 to receive a symptom that the emotional worker himself / herself is aware of. For example, emotional workers such as stomach aches, bladder stomachs, blurred eyes, blushing eyes, or heavy head can enter symptoms of their own perception as biometric information. In this case, it is also possible to grasp the occupational stress caused by the subjective symptoms by grasping the disease information of the emotional worker in advance. For example, emotional workers who have a chronic illness of stress-induced enteritis may be given a weight on job stress by entering a situation such as a sickness or diarrhea due to a subjective symptom.

Referring to FIG. 6, the emotion information of the emotional worker can be input directly through the user terminal 10. [ For example, affirmative or negative emotion information may be displayed in the form of an icon or an emoticon on the screen of the user terminal 10, and the emotional worker may select an icon or emoticon corresponding to the emotion felt by the emotional worker. In this case, the emotion information can be divided into positive information and negative information, and can be distinguished in detail. The following Tables 1 and 2 show examples of positive information and negative information, respectively.

<Affirmative information> Serial number Affirmative information Serial number Affirmative information One love 16 Thrilling 2 Happiness 17 Affirmative 3 Thanks 18 Unreasonable, 4 Forgiveness, mercy, sorry 19 satisfaction 5 sympathy 20 Hopeful feeling, expectation 6 Pity 21 Strong 7 Prosperity 22 I am sick 8 Tranquility, peace, peace 23 Hallowed, Pleasant 9 pleasure 24 Sweetness 10 Cuteness 25 Preciousness 11 Cohesion 26 Tear 12 Pleasant 27 Nostalgia 13 Feeling lustful 28 Pleasantness, smoothness 14 Warmth, warmth 29 Surprise, look again 15 Proudness 30 Whimper

<Fraud Information> Serial number Negative information Serial number Negative information One Hatred 16 Roughly ascending 2 anger 17 Embarrassment 3 Betrayal, pleasantness 18 Emptiness 4 Retaliation heart 19 chagrin 5 Sorry 20 guilty 6 Loneliness, alienation 21 Gladness, suffering 7 Fear, fear 22 Defamation 8 Sadness, tears 23 Bitterness, pain 9 petulance 24 resentment 10 jealousy 25 dissatisfaction 11 Disgust, disgust 26 Shock 12 Unpleasant 27 Hard 13 One 28 Foolishness, absurdity 14 Insecure 29 despair 15 Disappointment 30 Chest

The affirmative information and the unauthorized information in Table 1 and Table 2 are not limited thereto, and can be changed according to the setting of the user. It is also possible to input a plurality of emotion information according to one event.

In addition, the bio-emotional information acquisition unit 110 may acquire emotional information through evaluation of emotional labor scale, stress response scale, job exhaustion scale, ego-resilience scale, and acceptance-behavior scale. For example, the questionnaire on emotional labor scale, stress response scale, job exhaustion scale, ego-resilience scale, and acceptance-behavior scale can generate the questionnaire as shown in the following Tables 3 to 11, .

Here, the emotional labor scale represents a measure of the degree to which more than 40% of the emotional labor duties are represented by a feeling of not concealing or feeling their emotions or by other emotions. The stress response scale is a measure of emotional, cognitive, physical response, and behavioral sensitivity to stress on emotional labor duties. Job exhaustion scale is a measure of the distance that an employee who has been dedicated to his or her job is distanced from his / her job due to stress and suffering experienced by emotional labor. The ego-resilience measure represents a measure of the ability of the dynamic ability to return to a previous self-control level from a temporary, adaptive stress situation. Acceptance - Behavioral scale is a process of accepting momentary moments of personal experience. It represents a measure of the feeling itself as it is, without controlling the psychological events such as thoughts, feelings, and sensations, or allowing the behavior to be determined thereby.

<Emotional Labor Scale> question Not at all
no right
not is average then
Be on the side Extremely
Yes 1. My work reveals concrete expressions of emotion.
One 2 3 4 5 2. Certain emotional expressions are part of my work.
One 2 3 4 5 3. Express strong emotions.
One 2 3 4 5 4. I need special feelings for my work. One 2 3 4 5 5. Express a wide range of emotions when dealing with others. One 2 3 4 5 6. Refrain from expressing feelings that you really feel.
One 2 3 4 5 7. I pretend to feel emotions that I do not feel.
One 2 3 4 5 8. Expose various emotions in relationships with others. One 2 3 4 5 9. Try to feel my emotions when I need to show feelings to others. One 2 3 4 5 10. Express a little strong emotion.
One 2 3 4 5 11. Express different emotions when dealing with others. One 2 3 4 5 12. Depending on the situation, I hide my real feelings.
One 2 3 4 5 13. Try to really feel the emotions that I have to show. One 2 3 4 5 14. I really try to feel the feelings I have to show as part of my job. One 2 3 4 5 15. Expose various kinds of emotions.
One 2 3 4 5

<Stress Response Scale 1> question Not at all
no right
not is average then
Be on the side Extremely
Yes 1. There are many mistakes in work.
One 2 3 4 5 2. I do not want to talk.
One 2 3 4 5 3. My chest is frustrating.
One 2 3 4 5 4. I'm upset.
One 2 3 4 5 5. I can not rest.
One 2 3 4 5 6. No digestion.
One 2 3 4 5 7. My stomach hurts.
One 2 3 4 5 8. I want to make a sound.
One 2 3 4 5 9. A sigh comes out.
One 2 3 4 5 10. It is dizzy.
One 2 3 4 5 11. Everything is annoying.
One 2 3 4 5 12. I have a mindset.
One 2 3 4 5 13. Feeling tired easily.
One 2 3 4 5 14. My body is weakened.
One 2 3 4 5 15. I lost my confidence.
One 2 3 4 5

<Stress Response Scale 2> question Not at all
no right
not is average then
Be on the side Extremely
Yes 16. Tense.
One 2 3 4 5 17. My body trembles.
One 2 3 4 5 18. I want to hit someone.
One 2 3 4 5 19. I have lost my will.
One 2 3 4 5 20. I want to cry.
One 2 3 4 5 21. The nerves became sharp.
One 2 3 4 5 22. There is no prospect for what I do.
One 2 3 4 5 23. It is hollow.
One 2 3 4 5 24. I hate someone.
One 2 3 4 5 25. I can not get out of a thought.
One 2 3 4 5 26. The voice grows.
One 2 3 4 5 27. It is feeling that heart is urged or is chased by work.
One 2 3 4 5 28. The behavior became rough.
One 2 3 4 5 29. I want to destroy something.
One 2 3 4 5 30. The horse is gone.
One 2 3 4 5

<Stress Response Scale 3> question Not at all
no right
not is average then
Be on the side Extremely
Yes 31. My head is heavy or sore.
One 2 3 4 5 32. My heart is pounding.
One 2 3 4 5 33. I want to kill someone.
One 2 3 4 5 34. My face is red or hot.
One 2 3 4 5 35. I am boring.
One 2 3 4 5 36. I am impatient.
One 2 3 4 5 37. The facial expression has settled.
One 2 3 4 5 38. I am a useless person.
One 2 3 4 5 39. I do not want to move.
One 2 3 4 5

<Scale of job exhaustion> question Not at all
no right
not is average then
Be on the side Extremely
Yes I feel emotionally exhausted in my work. One 2 3 4 5 I feel exhausted at work when I finish work. One 2 3 4 5 I feel tired when I get up in the morning and think of going to work. One 2 3 4 5 Working all day makes me nervous.
One 2 3 4 5 I am totally exhausted from doing my job. One 2 3 4 5 My interest in jobs has diminished since I began my current job. One 2 3 4 5 I am passive in my work.
One 2 3 4 5 I became more cynical about the contribution of my job. One 2 3 4 5 I doubt the importance of my job.
One 2 3 4 5 I can effectively solve the problems that arise in the job. One 2 3 4 5 I feel I am making an effective contribution to my current job. One 2 3 4 5 When I think about it, I work very well.
One 2 3 4 5 I feel joy when I accomplish something in my job. One 2 3 4 5 I have done many valuable things in my present job. One 2 3 4 5 I have confidence in my job that I am effectively handling things. One 2 3 4 5

<Ego Resilience Scale 1> question Not at all
no right
not is average then
Be on the side Extremely
Yes 1. I often feel I have made a wrong choice in my major.
One 2 3 4 5 2. Something horrible to me every few weeks
I feel like it will happen. One 2 3 4 5 3. Strong people do not reveal their feelings or feelings. One 2 3 4 5 4. I am not sure if I can lead others well. One 2 3 4 5 5. It is difficult to put a horse on a stranger.
One 2 3 4 5 6. My life is often pointless.
One 2 3 4 5 7. I have difficulty concentrating more than others. One 2 3 4 5 8. It is very hard to tell someone about me. One 2 3 4 5 9. When I am with a lot of people, I do not really think what to say is appropriate. One 2 3 4 5 10. I am definitely lacking confidence.
One 2 3 4 5 11. I feel like giving up quickly if things do not work well. One 2 3 4 5 12. I have not lived right.
One 2 3 4 5 13. I am often annoyed by unnecessary thoughts. One 2 3 4 5 14. It is very difficult for me to talk in front of the class. One 2 3 4 5 15. I am reluctant to speak much unless I know very well. One 2 3 4 5

<Ego Resilience Scale 2> question Not at all
no right
not is average then
Be on the side Extremely
Yes 16. My daily life is full of exciting things.
One 2 3 4 5 17. I do not think there is hope in the future.
One 2 3 4 5 18. Generally I feel happy.
One 2 3 4 5 19. I often get angry.
One 2 3 4 5 20. I often feel that the world is just passing by. One 2 3 4 5 21. I am embarrassed to be with people I do not know well. One 2 3 4 5 22. I tend to give up easily if I encounter difficult problems. One 2 3 4 5 23. When there is something to decide, people usually ask me for advice. One 2 3 4 5 24. It is difficult to have hope that things will work well when things are going on. One 2 3 4 5 25. Surely I feel that I'm worthless sometimes.
One 2 3 4 5 26. Sometimes I can not work.
One 2 3 4 5 27. I can not but admit that once I get angry, my temper will get bad. One 2 3 4 5 28. I like to go to school.
One 2 3 4 5 29. I am not as happy as others think.
One 2 3 4 5

<Acceptance-Behavior Scale 1> Not at all Almost not Rarely Sometimes Often Almost always Always One 2 3 4 5 6 7

<Acceptance-behavior scale 2> 1. I can take action when I have a problem, but I'm not sure what's right. One 2 3 4 5 6 7 2. I can not take responsibility if I am depressed or uneasy. One 2 3 4 5 6 7 3. If you have unwanted thoughts or feelings, try to suppress them by not thinking about them. One 2 3 4 5 6 7 4. It's OK to be depressed or anxious.
One 2 3 4 5 6 7 5. Anxiety Do not worry too much about controlling anxiety and emotions. One 2 3 4 5 6 7 6. To do important things, I have all the uncertainties
It must be resolved. One 2 3 4 5 6 7 7. I am not afraid of my feelings.
One 2 3 4 5 6 7 8. Try not to be depressed or anxious.
One 2 3 4 5 6 7 9. Anxiety is bad.
One 2 3 4 5 6 7 10. Feel and be committed to the direction of life, even if uncertain. One 2 3 4 5 6 7 11. If I could get rid of all my painful experiences in my life, I would. One 2 3 4 5 6 7 12. I have good control of my life.
One 2 3 4 5 6 7 13. You can finish even if the task is tedious.
One 2 3 4 5 6 7 14. Anxiety can interfere with my success.
One 2 3 4 5 6 7 15. I act according to the feelings of the moment.
My behavior is subject to emotion. One 2 3 4 5 6 7 16. If I have made up my mind to do what I do (I do not want to do it later) I do it. One 2 3 4 5 6 7

Referring again to FIG. 1, the job stress model generation unit 120 generates a job stress model for the emotional worker using the biometric information of the emotional worker and the emotion information (S120). The job stress model generation unit 120 stores and manages job stress information for the emotional worker in the job stress model DB 121. For example, the job stress model generation unit 120 may generate the job stress model of the emotional labor scale, the stress response scale, the job exhaustion scale, the ego-resilience scale, and the acceptance-behavior scale, but is not limited thereto. Combining biometric information and emotion information to create a complex job stress model. Depending on the work environment, biometrics information can be given more weight in the case of a lot of physical labor. In the case of white-collar workers, It is possible.

Next, the psychotherapy model matching unit 130 matches the predetermined psychotherapy model according to the job stress model and provides the matched psychotherapy model to the user terminal (S130). The psychotherapy model matching unit 130 stores and manages a psychotherapy model for each emotion worker in the psychotherapy model DB 131. The psychotherapy model matching unit 130 matches the optimal psychotherapy model in the job stress according to the work environment of the emotion worker, and it is possible to alternatively present a plurality of psychotherapy models together.

For example, if the stress response increases in the job stress model, psychological treatment such as laughter treatment service (3 times a week), stress divergent psychotherapy service (2 times a week), psychotherapy meditation (56 times a week for 2 months) The treatment model can be matched. In the case of occupational exhaustion among the job stress models, psychotherapy models such as laughter treatment service (twice a week), stress divergent psychotherapy service (twice a week), psychotherapy meditation (56 times a week for two times a week) Can be matched. In addition, when the ego-resilience weakening of the job stress model is shown, the treatment of laughter (3 times a week), stress relief psychotherapy (2 times a week), psychotherapy meditation (3 times a week), psychotherapy counseling service ) Can be matched to the psychotherapy model. In addition, if the psychological acceptance-behavior reduction is found in the job stress model, the treatment of laughter (twice a week), stress relief psychotherapy (twice a week), psychotherapy meditation (6 times a week), psychotherapy counseling service A total of 126 times) can be matched.

Also, the psychotherapy model matching unit 130 matches the psychological treatment model when a difference occurs between the first job stress model at the first time point of the emotion worker and the second job stress model at the second time point, . In other words, if the job stress model of emotional workers is suddenly changed, a psychological treatment model is provided by classifying general job stress model and careful job stress model. In addition, the psychotherapy model matching unit 130 may transmit a notification message to the manager of the emotional worker when the job stress model of the emotional worker issues a difference of more than a predetermined deviation. Here, the manager of the emotional worker is used to mean a manager of the emotional worker or a psychological counselor.

Hereinafter, the psychotherapy model provided to the user terminal will be further described with reference to FIG.

FIG. 7 is a diagram illustrating an example of providing a psychotherapy model to a user terminal in the psychotherapy apparatus according to FIG. 2. FIG.

Referring to FIG. 7, the user terminal 10 may provide a plurality of psychotherapy models. For example, picture therapy with psychological treatments, video therapy to smile while watching videos, emotional emotions, game therapy to relieve stress while playing games, chatting with people with similar types of job stress It can be provided with chat therapy to relieve the stress, counseling treatment to relieve stress through telephone, text, video call with professional counselor or mentor, exercise treatment to relieve stress by suggesting exercise method to emotional workers have. In this case, the plural psychotherapy models may be changed in priority or items may be changed according to the stress of the emotional worker. It is also possible to recommend an optimal psychotherapeutic model among a plurality of psychotherapeutic models.

Referring again to FIG. 1, the monitoring unit 140 monitors whether the emotional worker executes the psychotherapy model (S140). The monitoring unit 140 determines whether or not the emotional worker actually performs the psychotherapy according to the psychotherapy model after receiving the psychotherapy model, and determines what effect the actual psychotherapy model has on the emotional worker. The monitoring unit 140 can determine whether the content of the psychotherapy model is executed in the user terminal 10. [ In addition, the monitoring unit 140 can determine whether the offline counseling is performed by using the location information in the case of the offline counseling. In this case, it is also possible to acquire and authenticate the user terminal 10 with the identification code formed on the receipt of the consultation office or an identification code such as a quail code formed on the offline consulting office.

In addition, the monitoring unit 140 may provide a predetermined point or coupon to the user terminal when the execution of the psychotherapy model is confirmed through the user terminal 10 of the emotional worker. This is to encourage the emotional worker to implement the psychotherapy model and to reward the emotional worker with the points or coupon. In this case, the points or coupons provided to the emotional workers can be used in cash, and they can assist with a certain amount of money in advertising revenue or work.

Hereinafter, monitoring of execution of the psychotherapy model through the user terminal will be described with reference to FIG.

FIG. 8 is an exemplary diagram for explaining whether or not the psychotherapy apparatus according to FIG. 2 executes a psychotherapy model through a user terminal.

Referring to FIG. 8, the user terminal 10 is provided with contents according to a psychotherapy model. For example, if "exercise therapy - 15 min walk, 30 applause" is a psychotherapeutic model, monitor whether the psychotherapy model is executed through the GPS, gyro sensor, or microphone of the user terminal 10. For the walking treatment, the distance and the exercise time of the emotional worker can be grasped by using the GPS and the gyro sensor of the user terminal. In addition, the number of times the applause sound is recognized through the microphone of the user terminal can be counted for the applause treatment. In this case, the clapping sound can be set by the emotion worker in advance, and the clapping sound can be matched to judge whether or not it is a clapping sound.

In addition, points can be provided when performing a psychotherapy model through a user terminal. The emotional worker can receive points or coupons to his / her user terminal by executing the psychotherapy model.

Referring again to FIG. 1, the psychotherapy apparatus according to the job stress for the emotionally-charged worker according to the embodiment of the present invention may further include a treatment situation information generating unit 150. The treatment situation information generation unit 150 generates the treatment situation information by regenerating the job stress model from the emotional worker performing the psychotherapy model, and resets the psychotherapy treatment model according to the treatment situation. If the emotional worker determines that the emotional worker has executed the psychotherapeutic model through the monitoring unit 140, the therapy situation information generator 150 re-acquires the bio-emotional information through the user terminal of the emotional worker to regenerate the job stress model. The change in stress can be confirmed by comparing the stress intensity of the job stress model at the first time point with the stress intensity of the job stress model at the second time point. In this case, the psychotherapy model may be reset if the stress is unchanged or increased, and a weight for the psychotherapy model may be given if the stress is reduced above a predetermined deviation.

FIG. 9 is an exemplary diagram for explaining a change in the job stress of the emotional worker according to the execution of the psychotherapeutic model through the user terminal in the psychotherapeutic apparatus according to FIG. 2. FIG. Referring to FIG. 9, the emotional worker can confirm the change of the job stress before and after the psychotherapy through the user terminal 10. Therefore, the emotional worker can visually confirm his / her job stress change, and can select the psychotherapy model according to his / her preference by grasping the optimal psychotherapy model for himself / herself.

Meanwhile, the embodiments of the present invention can be embodied as computer readable codes on a computer readable recording medium. A computer-readable recording medium includes all kinds of recording apparatuses in which data that can be read by a computer system is stored.

Examples of the computer-readable recording medium include a ROM, a RAM, a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device and the like, and also a carrier wave (for example, transmission via the Internet) . In addition, the computer-readable recording medium may be distributed over network-connected computer systems so that computer readable codes can be stored and executed in a distributed manner. And functional programs, codes, and code segments for implementing the present invention can be easily deduced by programmers skilled in the art to which the present invention pertains.

As described above, the psychotherapy model generating apparatus and the psychotherapy model generating method using the emotion change model according to the embodiment of the present invention generate the emotion change model for the treatment subject and provide a psychotherapy model for the psychotherapy treatment model, It is possible. In addition, a more accurate emotion change model can be generated by correcting the emotion information using the biometric information of the subject to be treated.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, Therefore, the present invention should be construed as a description of the claims which are intended to cover obvious variations that can be derived from the described embodiments.

10: user terminal 11: mobile terminal
12: Wearable terminal
100: Psychotherapeutic apparatus 110: Biometric information acquisition unit
111: biometric information DB 112: emotion information DB
120: Job Stress Model Generation Unit 121: Job Stress Model DB
130: psychotherapy model matching unit 131: psychotherapy model DB
140: Monitoring section 150: Treatment situation information generating section

Claims

A biological emotion information acquisition unit for acquiring biological information and emotion information according to a work type, working time, and an event of the emotional worker at a predetermined time interval through a mobile terminal or a wearable user terminal of the emotional worker;
A job stress model generation unit for generating a job stress model for the emotional worker using the biometric information and the emotion information;
A model matching the psychological treatment model when a difference between the first job stress model at the first time point of the emotional worker and the second job stress model at the second time point is greater than a predetermined deviation, A transmitting psychological treatment model matching unit; And
And a monitoring unit for monitoring whether the emotional worker executes the psychotherapy model,
Wherein the bio-
Emotional labor scale expressing feelings felt by oneself, emotions about stress, cognition, body reaction, stress response scale that is sensitive to behavior, job exhaustion scale that goes away from job, return to previous control level The emotional intelligence is obtained by using the acceptance - behavioral scale which experiences the ego - resilience scale, feeling itself as it is,
The method of claim 1, further comprising: sensing a change in facial expression according to whether or not a wrinkle is formed on a forehead, a forehead, an eye, an eye, a mouth, and a tail of the emotional worker using the camera of the user terminal, The psychotherapy apparatus according to the job stress for the emotion worker who grasps the change of the frequency and acquires the biometric information.

delete

The method according to claim 1,
The monitoring unit,
And a psychological treatment model for the emotional worker who provides the predetermined point or coupon to the user terminal when the execution of the psychotherapy model is confirmed through the user terminal of the emotional worker.

The method according to claim 1,
And a treatment situation information generating unit for generating the treatment situation information by regenerating the job stress model from the emotional worker who performed the psychotherapy model and resetting the psychotherapy model according to the treatment situation, Psychotherapy device according to.

In psychotherapy of psychotherapy apparatus according to job stress,
A biometric information obtaining step of obtaining biometric information and emotion information according to a work type, a working time, and an event of the emotional worker at a predetermined time interval through a mobile terminal or a wearable user terminal of the emotional worker;
A job stress model generation step of generating a job stress model for the emotional worker using the biometric information and the emotion information;
A model matching the psychological treatment model when a difference between the first job stress model at the first time point of the emotional worker and the second job stress model at the second time point is greater than a predetermined deviation, Transmitting psychotherapy model matching step; And
And a monitoring step of monitoring whether the emotional worker executes the psychotherapy model,
The bio-
Emotional labor scale expressing feelings felt by oneself, emotions about stress, cognition, body reaction, stress response scale that is sensitive to behavior, job exhaustion scale that goes away from job, return to previous control level The emotional intelligence is obtained by using the acceptance - behavioral scale which experiences the ego - resilience scale, feeling itself as it is,
The method of claim 1, further comprising: sensing a change in facial expression according to whether or not a wrinkle is formed on a forehead, a forehead, an eye, an eye, a mouth, and a tail of the emotional worker using the camera of the user terminal, A method for psychotherapy according to job stress for an emotional worker who obtains the biometric information by grasping the fluctuation of frequency.