KR101781875B1 - Method and apparatus for controlling vehichle language and automatic routing calls at a call center based on the vehicle language - Google Patents

Method and apparatus for controlling vehichle language and automatic routing calls at a call center based on the vehicle language Download PDF

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KR101781875B1
KR101781875B1 KR1020150174201A KR20150174201A KR101781875B1 KR 101781875 B1 KR101781875 B1 KR 101781875B1 KR 1020150174201 A KR1020150174201 A KR 1020150174201A KR 20150174201 A KR20150174201 A KR 20150174201A KR 101781875 B1 KR101781875 B1 KR 101781875B1
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language
vehicle
electronic device
estimated
predetermined
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KR20170067486A (en
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양종열
신원호
김유진
윤용철
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엘지전자 주식회사
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

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Abstract

The present invention relates to a vehicle language setting control method and a control apparatus. A method for controlling a vehicle language setting according to an embodiment of the present invention includes the steps of: communicating with an in-vehicle electronic device to estimate a using language of the electronic device; comparing the estimated electronic device using language with a predetermined vehicle language And changing the language of the vehicle language to the language of the electronic device when the language of the electronic device is not the same as the language of the vehicle and transmitting the vehicle language information when connected to the external call center . The vehicle language setting control method and apparatus of the present invention can automatically receive the service of the mother language guide through the call center even when the language of the vehicle language of the vehicle and the mother language of the vehicle driver and / .

Figure R1020150174201

Description

≪ Desc / Clms Page number 1 > METHOD AND APPARATUS FOR CONTROLLING VEHICLE LANGUAGE AND AUTOMATIC ROUTING CALLS AT A CALL CENTER BASED ON THE VEHICLE LANGUAGE &

BACKGROUND OF THE INVENTION 1. Field of the Invention [0002] The present invention relates to a vehicle language setting control method and apparatus, and more particularly, to a method and apparatus for setting a vehicle language used for communication with an outside of a vehicle. The present invention also relates to a call center system capable of automatic telephone connection based on a set vehicle language.

Recently, a variety of means of transportation including automobiles (hereinafter referred to as "vehicles") have been developed not only as mere means of transportation but also as complex products in which various electronic communication technologies are fused. Particularly, with the recent development of wireless communication technology, the communication function in the vehicle is mounted, and it is possible to make a telephone call with an external call center automatically or manually when the vehicle is in operation or in an emergency situation.

In the related art, U.S. Patent Application Publication No. US2012-0264395 describes the driver's mother language in advance, and automatically connects the asdvisor to the call center when connected to the call center. 1 schematically shows a conventional system. Specifically, the owner of the vehicle 10 sets his or her language of the vehicle at the time of purchase or after purchase of the vehicle 10 (e.g., A language). The vehicle language setting can be set using an internet webpage or a mobile application. Generally, when you buy a car, you will register your vehicle language in the dealer shop. The set vehicle language information is stored in a user DB (not shown) in the call center 20. Thereafter, the vehicle owner calls the call center 20 manually using the in-vehicle control box 11, or when the control box 11 is in an emergency situation (for example, an accident or a breakdown) And calls the call center 20 automatically. Communication between the vehicle 10 and the call center 20 is possible using a general wireless communication network 101 (e.g., 3G, LTE, etc.). The call center 20 receives a call request from the vehicle 10 and confirms a predetermined vehicle language (e.g., A language) of the vehicle 10 stored in the user DB. The service center 21 , 23) automatically connect to the guide 21 which can use the corresponding language (e.g., A language). In the case of the conventional system, the vehicle owner (or driver) who uses various native languages in an age of globalization is increasing, so that the owner of the vehicle can prevent inconvenience caused by different languages. It also has the advantage of preventing unnecessary time wastage caused by the problem of language communication with the guide in a very emergency situation.

However, the conventional system has a problem that, as the vehicle owner sets the initial vehicle language, it can not efficiently cope with other vehicle drivers or passengers having various mother tongue languages. Specifically, when the driver of the vehicle is changed to a driver who uses a language different from the predetermined vehicle language, the driver must change the vehicle language again, but it is often overlooked. Therefore, even though the predetermined vehicle language ('A' language) differs from the actual vehicle driver's native language ('B' language), for example, 'Language, the problem of language communication with the actual driver of the vehicle (' B 'language) arises.

In addition, since only one language is selectively set as a vehicle language, when there is a vehicle occupant ('C' language) using a mother tongue different from a vehicle driver ('A' language) . For example, even if the vehicle driver ('A' language) is in an emergency situation where a telephone call can not be made due to an accident or the like, the call center automatically connects the guide using only the 'A' language, There is still a problem of language communication with the winner ('C' language).

An object of the present invention is to provide a method and an apparatus for controlling a vehicle language setting from a result of comparing an estimated use language of an electronic device with a predetermined vehicle language after estimating a use language from an in-vehicle electronic device.

Another object of the present invention is to provide a method and an apparatus for controlling a vehicle language setting from a result obtained by estimating a language of use from a plurality of electronic devices in a vehicle and comparing the estimated respective electronic device using languages with a predetermined vehicle language .

It is another object of the present invention to provide a vehicle language setting method for setting a first language (which is called a 'main language') and a second language (which is called a 'sub language' And a method and an apparatus for controlling the vehicle language setting from the result of comparing the estimated electronic device using language with the predetermined vehicle main language and sub language.

It is a further object of the present invention to provide a method and apparatus for estimating a language of use from a plurality of electronic devices in a vehicle and then providing a user notification message with a result of comparing each of the estimated electronic device using languages with a predetermined vehicle language, And to provide a method and apparatus for controlling settings.

A method for controlling a vehicle language setting according to an embodiment of the present invention includes the steps of: communicating with an in-vehicle electronic device to estimate a using language of the electronic device; comparing the estimated electronic device using language with a predetermined vehicle language And changing the language of the vehicle language to the language of the electronic device when the language of the electronic device is not the same as the language of the vehicle and transmitting the vehicle language information when connected to the external call center .

In addition, when the estimated electronic device using language and the vehicle language are the same, the set vehicle language is not changed.

A vehicle language setting control method according to another embodiment of the present invention includes: a step of communicating with a plurality of electronic devices in a vehicle to estimate a language of each electronic device; Comparing the language of each electronic device with a preset vehicle language if at least one of the estimated plurality of electronic device using languages is the same as the predetermined vehicle language, Changing one of the estimated electronic device using languages to a vehicle language when any one of the plurality of estimated electronic device use languages is not the same as a predetermined vehicle language, And transmitting the vehicle language information.

If the estimated plurality of electronic device use languages is not the same as the predetermined vehicle language, the estimated electronic device use language is provided as a notification message to the user, and the estimated electronic device usage Language is changed to a vehicle language.

When the estimated plurality of electronic device use languages is not the same as the predetermined vehicle language, the use language having a higher estimated frequency of the estimated electronic device use language is changed to the vehicle language.

The vehicle language setting control method according to another embodiment of the present invention includes the steps of estimating a language of a corresponding electronic device by communicating with an in-vehicle electronic device in a state in which a vehicle main language and a sub language are respectively set as a vehicle language Comparing the estimated electronic device using language with a predetermined vehicle main language, comparing the estimated electronic device using language with a predetermined vehicle minor language if the vehicle main language is not the same, Changing the estimated use language to a main language and changing the existing main language to a sub-language if the used electronic device language is not the same as both of the predetermined vehicle main language and sub language, If the language of the used electronic device is not the same as the predetermined vehicle main language but is the same as the preset vehicle language, Setting the existing main language to a sub-language, and transmitting the vehicle main language and sub language information when connected to an external call center.

In addition, when the estimated language of the electronic device is the same as the predetermined vehicle main language, the predetermined vehicle main language and sub language are not changed.

A vehicle language setting control method according to another embodiment of the present invention is a vehicle language setting method for communicating with a plurality of electronic devices in a vehicle in a state in which a vehicle main language and a sub language are respectively set, Comparing each of the plurality of estimated electronic devices used languages with the respective electronic device used languages and a predetermined vehicle main language if all of the plurality of estimated electronic devices used languages are not the same; Comparing the estimated vehicle language with a predetermined vehicle language if the set vehicle language is not the same; and if both of the estimated plurality of electronic device used languages are not the same as both of the predetermined vehicle main language and sublanguage, Changing one of a plurality of electronic device using languages to a vehicle main language and another use language to a vehicle sub-language, Wherein the control unit changes the predetermined sub language to a main language when at least one of the languages is not the same as the preset vehicle main language but at least one of them is the same as the predetermined sub language, Changing one of the vehicle language and the vehicle language, and transmitting the vehicle main language and sub language information when connected to an external call center.

In addition, the present invention is characterized in that the predetermined vehicle main language is not changed when at least one of the estimated plurality of electronic device using languages is the same as the predetermined vehicle main language.

The vehicle language setting control method according to another embodiment of the present invention includes the steps of: communicating with an in-vehicle electronic device to estimate a using language of the electronic device; comparing the estimated using language of the electronic device with a predetermined vehicle language Providing a notification message when the language of the electronic device is not the same as a predetermined vehicle language; and a step of providing either a language of the electronic device or a predetermined vehicle language in a vehicle language The method comprising the steps of:

The step of estimating the language of use of the electronic device is characterized by estimating from the language information set in the electronic device.

The step of estimating the language of use of the electronic device is characterized by estimating from the address book information stored in the electronic device.

The step of estimating the use language of the electronic device is characterized by estimating from the music information stored in the electronic device or the character receiving information.

The vehicle language setting control apparatus according to an embodiment of the present invention includes a first communication unit capable of communicating with an in-vehicle electronic device, a second communication unit capable of communicating with an external call center, and a second communication unit provided in an external call center A memory for storing vehicle language information; and a control unit for estimating a usage language of the electronic device from the in-vehicle electronic device and comparing the used language with the stored vehicle language, if the estimated using language and the stored vehicle language are different, And a control unit for controlling the language to be changed and stored in the used language.

The vehicle language setting control method and apparatus according to the embodiment of the present invention enable the driver and / or the passenger to receive the service of the guidance source supporting the mother language of the passenger in any case.

Further, the vehicle language setting control method and apparatus according to the embodiment of the present invention can automatically change the set vehicle language even when it is changed to a driver and / or a passenger using a mother language different from a predetermined vehicle language Lt; / RTI > In addition, since the changed vehicle language information is transmitted to the call center, it is possible to connect a guide on the basis of the transmitted vehicle language information in an emergency situation, thereby reducing problems caused by a language communication problem in an emergency situation . That is, even when the language of the predetermined vehicle language differs from the language of the driver of the vehicle and / or the language of the passenger, it becomes possible to automatically receive the service of the mother language guide via the call center.

Further, the vehicle language setting control method and apparatus according to the embodiment of the present invention enables a plurality of vehicle languages to be set to be divided into a main language and a sublanguage, .

The vehicle language setting control method and apparatus according to the embodiment of the present invention can automatically estimate the language of use from the electronic equipment possessed by the driver and / or the occupant, so that the driver and / You do not need to change it.

FIG. 1 is a conceptual diagram of a conventional system, in which a call center that automatically adapts to a language of a vehicle is connected to a call center.
FIG. 2 is a conceptual diagram for setting a vehicle language and automatically connecting a guide to a language in a call center according to an embodiment of the present invention.
3 shows a detailed configuration of a vehicle language setting control apparatus according to an embodiment of the present invention.
4 illustrates a vehicle language setting control method according to an embodiment of the present invention, which illustrates a single vehicle language setting and a single external device recognition process.
5 illustrates a vehicle language setting control method according to an embodiment of the present invention, which illustrates a single vehicle language setting and a plurality of external device recognition processes.
6 illustrates a method of estimating a language used in an external device according to an embodiment of the present invention.
FIG. 7 illustrates a single vehicle language setting according to an external device language, for example, in accordance with an embodiment of the present invention.
FIG. 8 shows a vehicle language setting control method according to an embodiment of the present invention, which shows a plurality of vehicle language settings and a single external device recognition process.
9A and 9B illustrate a vehicle language setting control method according to an embodiment of the present invention, which shows a plurality of vehicle language settings and a plurality of external device recognition processes.
FIG. 10 illustrates a plurality of vehicle language settings according to an embodiment of the present invention, for example, in accordance with an external device usage language estimation.
11A to 11C illustrate another vehicle language setting control method using a user notification message according to an embodiment of the present invention.
12 illustrates a call center connection process that receives vehicle language information according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like or similar elements are denoted by the same reference numerals, and redundant description thereof will be omitted. The suffix "means" and "part" for constituent elements used in the following description are given or mixed in consideration of ease of specification, and do not have their own meaning or role. In the following description of the embodiments of the present invention, a detailed description of related arts will be omitted when it is determined that the gist of the embodiments disclosed herein may be blurred. It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory and are intended to provide further explanation of the invention as claimed. , ≪ / RTI > equivalents, and alternatives.

In particular, the term "vehicle" as used herein is intended to encompass all means, including automobiles, ships, aircraft, motorcycles, bicycles, etc., .

In addition, the 'external device' described in the present specification refers to all electronic devices that are not embedded in the form of an embedded in the vehicle, and in particular, means an electronic device in the vehicle carried by the driver and the passenger. In this specification, for convenience of explanation, "external device" and "in-vehicle electronic device" are used in combination, but the meaning thereof is the same.

FIG. 2 is a conceptual diagram for setting a vehicle language and automatically connecting a guide to a language in a call center according to an embodiment of the present invention. BACKGROUND OF THE INVENTION With the advancement of electronic communication technologies, most people have wireless electronic devices (e.g., smart phones, tabletlets, wearable devices, etc.). The present invention is characterized in that the mother language of the vehicle driver and / or the passenger is estimated from the electronic device carried by the vehicle driver and / or the passenger. The estimated language is specifically referred to as the " electronic device using language ".

Electronic devices 41 and 42 carried by a vehicle driver and / or an occupant perform wireless communication with the in-vehicle control box 31 through a short-range wireless communication network 111 (for example, 'Bluetooth'). When the wireless communication is started, the control box 31 receives necessary information from the electronic devices 41 and 42. The received information may include, for example, used language information, a phone number address book, a music reproduction title song, and the like. The control box 31 estimates the use language of the electronic device from the received information and stores it. Thereafter, when a situation occurs in which the vehicle driver attempts to make a call with the call center 20 or a situation occurs in which the control box 31 automatically tries to make an emergency call in an emergency situation, And transmits the stored used language information together with the call request through the wireless voice network 101. [ The call center 20 receiving the call request and the language information analyzes the received language information and directly connects the guide information to the call information.

For example, when two languages are estimated from two electronic devices 41 and 42 in the vehicle and two languages A and B are received as language information, The call request is connected to the guidance source 25 in which the languages A and B are available. Alternatively, if the A, B language is not available for the mode guide 25, then the call request is connected to the A language-only guide 24 or the B language only guide 26. [ Therefore, even when an emergency situation occurs in the vehicle, for example, at least the vehicle driver or the passenger can communicate with each other.

Hereinafter, various embodiments of a vehicle language setting control device and a control method implementing the basic concept of the present invention will be described in detail.

3 shows a detailed configuration of a vehicle language setting control apparatus according to an embodiment of the present invention. In this regard, the control box 31 described above is a device that performs various vehicle control functions. Hereinafter, the present specification will focus on only the parts related to vehicle language setting. Therefore, the above-mentioned control box 31 is referred to as a " vehicle language setting control device 31 " which meets the object of the present invention.

The vehicle language setting control device 31 of the present invention includes first communication means 311 for communicating with the in-vehicle electronic devices 41 and 42 via the short-range wireless communication network 111, And second communication means (312) for communicating with the network (101).

The vehicle language setting control device 31 also includes a display 314 for providing the user with a visual screen. For example, the display 314 may be configured to receive a user input including a touch screen. The vehicle language setting control device 31 includes a vehicle language control unit 313 (Vehicle Language Controller (VLC)) for carrying out vehicle language setting control of the present invention and a memory 315 for temporarily storing the set vehicle language . In this regard, the vehicle language control unit (VLC) 313 includes an in-vehicle electronic device using language determining unit 3131 and a vehicle language setting unit 3132. In this regard, the vehicle language control unit (VLC) 313 can be constituted by software including a programmed command code. In addition, the vehicle language control unit (VLC) 313 may receive a user input and utilize it for external language use language estimation and vehicle language setting.

Hereinafter, various embodiments of the vehicle language setting control method of the present invention using the vehicle language setting control device 31 will be described in detail with reference to FIGS. 4 to 11. FIG.

4 shows a vehicle language setting control method, in particular a single vehicle language setting and a single external device (i.e., in-vehicle electronic device) recognition process 400, according to an embodiment of the present invention. The embodiment of FIG. 4 assumes that only one language can be set as a vehicle language, and there is one external device.

 Before communication with the electronic device in the vehicle, the language of the vehicle is already set (S401). For example, referring to Fig. 7, an A language 3151 is previously set as a vehicle language in the memory 315. [

When it is connected to the in-vehicle electronic device through wireless communication (S402), the electronic device using language determining unit 3131 estimates the electronic device using language (S403). The electronic device use language determining unit 3131 receives the use language information in the electronic device, or uses the address information in the electronic device or the music information or the character receiving information such as MP3, for example, It is possible to judge the language to be used. A detailed description of step S403 of estimating the electronic device using language through the electronic device using language determining unit 3131 will be described later with reference to FIG.

When the language of the electronic device is estimated, the vehicle language setting unit 3132 compares the language with the predetermined vehicle language to set a new vehicle language (S404 to S406). First, the vehicle language setting unit 3132 determines whether the estimated electronic device using language is the same as the predetermined vehicle language (S404). If the estimated electronic device using language is the same as the predetermined vehicle language, the vehicle language is not changed but the existing vehicle language is maintained (S405). For example, when the estimated electronic device use language is the same as the predetermined vehicle language, as in the example 701 of FIG. 7, the vehicle language is kept in the A language.

On the other hand, if the estimated electronic device usage language is not the same as the predetermined vehicle language, the estimated electronic device usage language is changed and registered in the new vehicle language (S406). For example, if the language of the electronic device used in step 702 in FIG. 7 is B language, and the predetermined vehicle language is A language, the vehicle language is changed to B language and registered.

5 illustrates a vehicle language setting control method, in particular, a single vehicle language setting and a plurality of external devices (i.e., a plurality of electronic devices in a vehicle) recognition process 500 according to an embodiment of the present invention. In the embodiment of FIG. 5, only one language can be set as a vehicle language, but it is assumed that a plurality of external devices exist.

Before communication with the electronic device in the vehicle, the language of the vehicle is already set (S401). For example, referring to Fig. 7, an A language 3151 is previously set as a vehicle language in the memory 315. [

First, it is confirmed whether or not the electronic devices are connected to each other by wireless communication with a plurality of electronic devices in the vehicle (S502). In the case of a single electronic device rather than a plurality of electronic devices, the process 400 according to the embodiment of FIG. 4 described above is followed.

A language of use is estimated for each of a plurality of electronic devices in the vehicle (S503). The electronic device use language determining unit 3131 receives the use language information from each electronic device, or uses the address information in the electronic device or the music information or the character receiving information such as MP3, for example, It is possible to judge the language to be used. A detailed description of the step S503 of estimating the electronic device using language through the electronic device using language determining unit 3131 will be described later with reference to FIG.

When the language of each electronic device is estimated, the vehicle language setting unit 3132 compares the language with the vehicle language set in advance and sets a new vehicle language (S504 to S510). First, the vehicle language setting unit 3132 determines whether the estimated plurality of electronic device using languages are identical to each other (S504). If the estimated plurality of electronic device using languages are the same, it can be handled as if it is the same as one estimated electronic device using language. That is, it is determined whether a plurality of electronic device using languages estimated in the same language are the same as the predetermined vehicle language (S505). If the estimated electronic device using language is the same as the preset vehicle language, the vehicle language is not changed but the existing vehicle language is maintained (S506). For example, when a plurality of electronic device using languages estimated as in the example 703 of FIG. 7 are all the same A language as the predetermined vehicle language, the vehicle language is kept in the A language. On the other hand, if a plurality of electronic device using languages estimated in the same language are not the same as the preset vehicle language, the estimated electronic device using language is changed and registered in the vehicle language (S507). For example, when a plurality of electronic device using languages estimated as in the example 704 in FIG. 7 are B languages and the predetermined vehicle language is A language, the vehicle language is changed and registered in the B language.

In step S504, if the estimated plurality of electronic device using languages are not identical to each other, the estimated electronic device using language and the predetermined vehicle language are compared with each other (S508). If at least one of the estimated electronic device using languages is the same as the preset vehicle language, the existing vehicle language is maintained without changing the predetermined vehicle language (S509). For example, when a plurality of electronic device using languages estimated as in the example 705 of FIG. 7 are A and B languages and the A language is the same as the predetermined vehicle language, the vehicle language is kept in the A language. On the other hand, if all of the estimated plurality of electronic device using languages are not the same as the preset vehicle language, either one of the estimated electronic device using languages is registered in the vehicle language by user selection or system automatic determination (S510). For example, when a plurality of electronic device using languages estimated as in the example 706 of FIG. 7 are languages B and C, and when the predetermined vehicle language is the A language, either the B or the C language is selected as the vehicle language Can be selected. It is also possible to provide a notification message via the display 314 to aid in user selection. Alternatively, automatic change setting is possible by the system, for example, the vehicle language control unit (VLC) 313, without user selection. That is, for example, the vehicle language control unit (VLC) 313 checks the previously registered vehicle language history of the estimated plural electronic device using languages B and C, It is possible to register the selected language as a vehicle language. Of course, it is also possible for the vehicle language control unit (VLC) 313 to provide a notification message to the user for the selected vehicle language, and to provide the user environment so that the user can reject the message.

6 illustrates an external device (i.e., in-vehicle electronic device) usage language estimation process 600 according to an embodiment of the present invention. That is, when an in-vehicle electronic device is connected, the language of use of the corresponding electronic device is received from each of the electronic devices (S601). (S602). If the language is estimated, the language is compared with the predetermined vehicle language (S404 or S504). If it is not possible to estimate the using language of the electronic device from the received electronic device using language information, the additional information is received (S603), the used language is estimated (S602), and it is compared with the predetermined vehicle language (S404, S504). The additional information in step S603 may correspond to a telephone number address book, an MP3 music list, or character receiving information in the electronic device. That is, the additional information is generally configured in the mother language of the user (driver or passenger) using the electronic device. Therefore, the electronic device using language determining unit 3131 of the vehicle language control unit (VLC) 313 can estimate the electronic device using language from at least one of the additional information.

8 shows a vehicle language setting control method according to an embodiment of the present invention, in particular, a multiple vehicle language setting and a single external device (i.e., in-vehicle electronic device) recognition process 800. 8 can set at least two or more languages as a vehicle language in a first language (main language) and a second language (sub language), and one external device (i.e., an in-vehicle electronic device) Is assumed to exist.

 Prior to communication with the electronic device in the vehicle, the vehicle language has already been set in advance (S801). For example, referring to FIG. 10, in the memory 315, an A language 3152 as a vehicle main language and a B language 3153 as a vehicle language are preset.

When it is connected to the in-vehicle electronic device through wireless communication (S802), the electronic device using language determiner 3131 estimates the electronic device using language (S803). The electronic device use language determination unit 3131 receives the use language information in the electronic device or the address book information in the electronic device or the MP3 music information or the character receiving information, for example, as shown in FIG. It is possible to determine the language of use of the electronic device.

When the electronic device using language is estimated, the vehicle language setting unit 3132 sets the new vehicle main language and the sub language, respectively, in comparison with the vehicle main language and sub language set in advance (S804 to S808). First, the vehicle language setting unit 3132 determines whether the estimated electronic device using language is the same as the predetermined vehicle main language (S804). If the estimated electronic device using language is the same as the preset vehicle main language, the predetermined vehicle main language and the main language are kept unchanged (S805). For example, if the estimated electronic device language is an A language identical to the predetermined vehicle language as in the example 1001 of FIG. 10, the predetermined vehicle main language and sub language are maintained in the A and B languages, respectively, .

On the other hand, if the estimated electronic device usage language is not the same as the preset vehicle main language, it is determined whether the estimated electronic device usage language is the same as the preset vehicle language (S806). If the estimated electronic device using language is the same as the predefined vehicle language, the preset vehicle language is changed to the main language, and the predetermined main language is registered in the sublanguage (S807). For example, when the electronic device using language estimated as in the example 1002 in FIG. 10 is the same B language as the predetermined vehicle language, the vehicle main language is changed to the B language and the vehicle language is changed to the A language.

If the electronic device using language estimated in step S806 is not the same as the preset vehicle language, the estimated electronic device using language is changed and registered in the main language, and the previously set main language is registered in the sub language (S808). For example, if the estimated electronic device language is the C language, which is different from the predetermined vehicle main language and sub language, as in the example 1003 in FIG. 10, the vehicle main language is changed to C language and the vehicle language is changed to A language .

9A and 9B relate to a vehicle language setting control method according to an embodiment of the present invention, and more particularly, to a vehicle language setting control method in which a plurality of vehicle language settings and a plurality of external devices (i.e., a plurality of in-vehicle electronic devices) will be. The embodiment of FIGS. 9A and 9B assumes a case where a main language and a sub language are set as a vehicle language, and a plurality of in-vehicle electronic devices exist.

Prior to communication with the in-vehicle electronic device, the vehicle language is already set in advance (S901). For example, referring to FIG. 10, in the memory 315, an A language 3152 as a vehicle main language and a B language 3153 as a vehicle language are preset.

First, it is checked whether there are a plurality of electronic devices in the vehicle connected by wireless communication (S902). In the case of a single electronic device rather than a plurality of electronic devices, the process 800 of FIG. 8 described above is followed.

The language of use is estimated for each of the plurality of in-vehicle electronic devices (S903). The electronic device use language determination unit 3131 receives the use language information in the electronic device or the address book information in the electronic device or the MP3 music information or the character receiving information, for example, as shown in FIG. It is possible to determine the language of use of the electronic device.

When the language of each electronic device is estimated, a new vehicle main language and sub language are set (S904 to S914) by comparing with the predetermined vehicle main language and / or sub language through the vehicle language setting unit 3132.

First, the vehicle language setting unit 3132 determines whether the estimated plurality of electronic device using languages are identical to each other (S904). If the estimated plurality of electronic device using languages are the same, it can be handled as if it is the same as one estimated electronic device using language. That is, if the estimated plurality of electronic device using languages is the same as the preset vehicle main language, the predetermined vehicle main language is kept unchanged (S906). For example, when a plurality of electronic device using languages estimated as in the example 1001 of FIG. 10 are all A and A languages that are the same as the predetermined vehicle language, the vehicle main language continues to A language and the vehicle language language continues to B language .

If the estimated electronic device language is not the same as the preset vehicle main language, it is determined whether the estimated electronic device language is the same as the preset vehicle language (S907). If the estimated electronic device using language is the same as the predefined vehicle language, the predetermined vehicle language is changed to the main language, and the predetermined main language is registered in the sublanguage (S908). For example, when a plurality of electronic device using languages estimated as in the example 1002 in FIG. 10 are all the same B and B languages as the predetermined vehicle language, the vehicle main language is changed to the B language and the vehicle language is changed to the A language Registration.

If the electronic device usable language estimated in step S907 is not the same as the predefined vehicle language, the estimated electronic device usable language is changed and registered in the main language, and the previously set main language is registered in the sub language (S909). For example, in the case where the electronic device using language estimated in the example 1003 of FIG. 10 is a C and a C language which are different from the predetermined vehicle main language and the sub language, the vehicle main language is C language and the vehicle language is A language Respectively.

In step S904, if the estimated plurality of electronic device using languages are not equal to each other, the estimated electronic device using language and the predetermined vehicle main language are compared (S910). If at least one of the estimated electronic device using languages is the same as the predetermined vehicle main language, the existing vehicle language is maintained without changing the predetermined vehicle main language (S911). At this time, the vehicle language can be determined based on the remaining estimated electronic device using language. For example, it is possible to keep the predetermined sublanguage, or to change and register any of the estimated usage languages to the new sublanguage. For example, if a plurality of electronic device using languages estimated as in the example 1004 of FIG. 10 are A and B languages, the A language is the same as the predetermined vehicle main language, and the B language is the same as the preset vehicle language , The vehicle main language and sub language are kept unchanged in the A language and the B language respectively. Also, for example, if a plurality of electronic device use languages estimated as in the example 1005 in FIG. 10 are A and C languages, and only the A language is the same as the predetermined vehicle main language, the vehicle main language maintains the A language , And the vehicle language is changed and registered in the C language.

On the other hand, if the estimated electronic device using language is not the same as the preset vehicle main language, it is determined whether each estimated electronic device using language is the same as the preset vehicle language (S912). If at least one of the estimated electronic device using languages is the same as the preset vehicle language, the predetermined vehicle language is changed to the main language and registered (S913). In addition, the electronic device using language that is different from the existing vehicle main language and sub language is changed and registered in the sub language (S913). For example, when a plurality of electronic device use languages estimated as in the example 1006 in FIG. 10 are B and C languages, the vehicle main language is changed to the B language and the vehicle language is changed to the C language.

If any of the estimated plurality of electronic device using languages is not the same as the preset vehicle main language and sub language, either one of the user-selected or the electronic device used language estimated by the system automatic determination is changed to the vehicle main language and sub language (S914). For example, if a plurality of electronic device using languages estimated as in the example 1007 of FIG. 10 are languages C and D, and the predetermined vehicle main language and sub language are respectively A and B languages, C or D It is possible to select one of the languages as the vehicle main language and the remaining languages as the sub language. For example, in order to assist in user selection, it is also possible to provide a notification message via the display 314. [ The vehicle language setting unit 3132 in the vehicle language control unit (VLC) 313 can also automatically change the system without user selection. For example, the vehicle language setting unit 3132 may check the history of use of the estimated plurality of electronic device using languages (C, D), and may set the language registered in the vehicle main language to the vehicle main language It is possible to register in language. Of course, the vehicle language setting unit 3132 may provide a notification message to the user for the selected vehicle main language and sub language, and the user may provide the user environment so that the user can reject the message.

11A to 11C illustrate another vehicle language setting control method using a user notification message according to an embodiment of the present invention. Prior to communication with the in-vehicle electronic device, the vehicle language is already set in advance (S1101). For example, referring to Fig. 7, an A language 3151 is previously set as a vehicle language in the memory 315. [

When it is connected to the in-vehicle electronic device through wireless communication (S1102), the electronic device using language determining unit 3131 estimates the electronic device using language (S1103). For example, the electronic device use language determination unit 3131 receives the use language information in the electronic device, or uses the address information in the electronic device, the MP3 music information, or the character receiving information, It is possible to judge the language.

When the language of the electronic device in the vehicle is estimated, the vehicle language setting unit 3132 compares the vehicle language with a predetermined vehicle language to set a new vehicle language (S1104 to S1106). First, the vehicle language setting unit 3132 determines whether the estimated electronic device using language is the same as the predetermined vehicle language (S1104). If the estimated electronic device usage language is the same as the predetermined vehicle language, the existing vehicle language is maintained without changing the vehicle language (S1105).

On the other hand, if the estimated electronic device usage language is not the same as the preset vehicle language, a notification message is provided to the user and the vehicle language setting is performed by user selection (S1106).

FIGS. 11B and 11C illustrate the notification message described above by way of example. For example, the notification messages 1130 and 1140 can be provided as a pop-up visual message utilizing the display screen. In addition to the notification messages 1130 and 1140, the function buttons 1150 and 1160 are provided in the same display screen so that the user can select approval or rejection. The notification messages 1130 and 1140 may be provided on the display 314 in the vehicle language setting control device 31 described above or may be provided on the external devices (i.e., in-vehicle electronic devices 41 and 42) Display may be provided.

It is to be appreciated that the notification messages 1130 and 1140 can be configured in various phrases. For example, the notification message 1130 of FIG. 11B consists of a message that guides whether or not to change the existing vehicle language (Korean) to the in-vehicle electronic device language (English). On the other hand, the notification message 1140 shown in FIG. 11C includes a message to guide whether or not to change the vehicle main language and sub language to a specific language (e.g., main language - Korean, sub language - English). It may also provide an auditory guidance message with or in conjunction with the notification messages 1130 and 1140.

12 illustrates a call center connection process 12000 that receives vehicle language information, in accordance with an embodiment of the present invention.

The call center 20 receives vehicle language information of the vehicle together with the vehicle call request signal (S1201). The call center control unit (not shown) determines whether there are a plurality of the received vehicle language information (S1202). If the received vehicle language information is composed of a plurality of main languages / sub languages, (S1203). Accordingly, the driver and / or the passenger of the vehicle can directly communicate with the guidance source capable of both the main language and the sub language (S1205). However, if a guide capable of communicating in both the main language and the sublanguage is not accessible, alternatively, it is possible to sequentially connect the guide source capable of using only the main language and then using only the sublanguage.

On the other hand, if the received vehicle language information is composed of a single main language, the user is directly connected to a guide phone capable of calling in the main language (S1204). Therefore, the driver and / or the occupant of the vehicle can directly communicate with the guidance language capable of the main language (S1205).

The main function of the present invention described above can be implemented as a computer readable code on a medium on which a program is recorded. The computer readable medium includes all kinds of recording devices in which data that can be read by a computer system is stored. Examples of the computer readable medium include a hard disk drive (HDD), a solid state disk (SSD), a silicon disk drive (SDD), a ROM, a RAM, a CD-ROM, a magnetic tape, a floppy disk, , And may also be implemented in the form of a carrier wave (e.g., transmission over the Internet). Accordingly, the above description should not be construed in a limiting sense in all respects and should be considered illustrative. The scope of the present invention should be determined by rational interpretation of the appended claims, and all changes within the scope of equivalents of the present invention are included in the scope of the present invention.

31: vehicle language setting control device
311: first communication means
312: second communication means
313: Vehicle language control unit (VLC)
314: Display
315: Memory
111: Short-range wireless communication network (eg, Bluetooth)
101: voice communication network

Claims (14)

delete delete delete delete delete With the vehicle language and the vehicle main language and the sub language being preset in the memory, respectively,
Communicating with an in-vehicle electronic device using the first communication means to estimate a language of use of the electronic device;
Comparing the estimated electronic device using language with a predetermined vehicle main language by a control unit;
Comparing the estimated vehicle language with a predetermined vehicle language if the estimated electronic device usage language is not the same as the predetermined vehicle main language,
Changing the estimated use language to a main language and changing the preset main language to a sub language if the estimated electronic device use language is not the same as both the predetermined vehicle main language and sub language ,
If the estimated electronic device use language is not the same as the preset vehicle main language but is the same as the preset vehicle language, the predetermined sub language is changed to the main language, and the predetermined main language is changed to the sub language Setting,
And transmitting the altered vehicle main language and sub language information when the second communication means is connected to the external call center using the second communication means. The method according to claim 6,
Wherein the control unit does not change the predetermined vehicle main language and sub language if the estimated electronic device using language and the predetermined vehicle main language are the same. With the vehicle language and the vehicle main language and the sub language being preset in the memory, respectively,
Communicating with a plurality of electronic devices in the vehicle using the first communication means to estimate a language of use of each electronic device;
Comparing the language used by each of the plurality of electronic devices with a predetermined vehicle main language if the plurality of estimated electronic device use languages are not the same;
Comparing all of the estimated plurality of electronic device using languages with a preset vehicle language if the predetermined vehicle main language is not the same,
If the estimated plurality of electronic device using languages are not the same as all of the predetermined vehicle main language and sub-language, then one of the plurality of estimated electronic device using languages is used as the vehicle main language and another used language is Respectively, in the vehicle language,
If the estimated plurality of electronic device using languages is not the same as the preset vehicle main language but at least one of them is the same as the preset vehicle sub language, the predetermined sub language is changed to the main language, Changing one of the different electronic device using languages to the vehicle sub-language,
And transmitting the altered vehicle main language and sub language information when the second communication means is connected to the external call center using the second communication means. 9. The method of claim 8,
Wherein the control unit does not change the predetermined vehicle main language when at least one of the plurality of estimated electronic device use languages is the same as the predetermined vehicle main language. delete delete delete delete A first communication means capable of communicating with an in-vehicle electronic device,
Second communication means capable of communicating with an external call center,
A memory for storing vehicle language information provided to an external call center when connected to an external call center,
A control unit for controlling the use language of the electronic device from the in-vehicle electronic device to compare the stored usage language with the stored vehicle language, and when the estimated use language and the stored vehicle language are different, , ≪ / RTI &
Wherein the control unit compares the estimated electronic device using language with a preset vehicle main language and a sub language, and if the estimated electronic equipment using language is not the same as both of the predetermined vehicle main language and sub language, If the estimated electronic device use language is not the same as the predetermined vehicle main language but is the same as the preset vehicle language, Setting the predetermined language as a main language, and setting the predetermined main language as a sub language, respectively.
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US20070071181A1 (en) * 2005-09-22 2007-03-29 Kuen-Yih Hwang System and method to provide local service for all emergency services numbers and to provide language assistance for calls to such numbers
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US20070071181A1 (en) * 2005-09-22 2007-03-29 Kuen-Yih Hwang System and method to provide local service for all emergency services numbers and to provide language assistance for calls to such numbers
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