KR101600173B1 - Customer management system using a sensor network communication and method thereof - Google Patents

Abstract

The present invention relates to a method and apparatus for providing a facility-use device storing apparatus identification information transmitted in a short distance transmission system using a facility or a service provided, The present invention relates to a system and a method for managing a customer using sensor network communication, which collects device identification information through a sensor network and receives and manages facility utilization information or service utilization information of a user. The system includes a plurality of facility utilization terminal devices, A facility terminal device that receives the device identification information in the short-range communication method, generates the facility use information by connecting the device identification information, the goods or service information, and the payment information to the facility identification information and transmits the facility use information, Based on facility use terminal equipment The user terminal device collects and manages the facility use information transmitted from the user communication terminal and the facility terminal devices that are installing the application using application services so that the generated information can be selectively provided, To the user communication terminal. Accordingly, it is effective for users who visited the leisure facility or the playground to easily use the facilities or services.

Description

[0001] The present invention relates to a customer management system using a sensor network communication,

The present invention relates to a system and method for managing a customer using sensor network communication. More particularly, the present invention relates to a system and a method for providing a service using a facility or a service, And a customer management system and method using sensor network communication in which device identification information is collected through a sensor node (repeater) installed in a certain area where a facility or service is provided, and the user receives facility usage information or service utilization information will be.

Ubiquitous Sensor Network (USN) processes and manages information by connecting information inputted through various sensors to an external network through a network in real time. Ultimately, it provides computing and communication functions to all objects to realize an environment that can communicate anytime, anywhere regardless of network, device and service.

1 is a block diagram of a general wireless sensor network.

As shown in FIG. 1, the sensor network 100 includes sensor nodes 100, 101, and 102 and a sensor node 100, 101, and 102, each of which includes a sensor and a communication module that detects real- A sink node 106, 107, 108 which receives information collected in the sensor field 103, 104, 105, and a sink node 106, 107, 108 to the management server 111 via the broadband communication network 110. The gateway 109 is connected to the gateway server 111 via the broadband communication network 110. [ The sensor nodes 100, 101 and 102 and the sink nodes 106, 107 and 108 may be connected to an existing infrastructure such as satellite communication, wireless LAN, Bluetooth, and wired Internet through a gateway 109.

Such a wireless sensor network has been applied to various fields and has been utilized in various fields. In the present invention, a sensor network system is also adopted to provide convenience to users by allowing users to enjoy the mobile devices such as resorts, ski resorts, amusement parks, water parks, And to remove the inconveniences.

Korean Patent No. 10-0881273 [Title of the invention: Sensor node of wireless sensor network and its operation method] Korean Patent No. 10-0953565 [Title of the invention: medium access control method in sensor network and medium access control device of sensor node] Korean Patent Publication No. 10-2002-0029289 [Title of the invention: Travel Management System]

In order to solve such a problem, the present invention proposes a facility-use device storing equipment identification information transmitted in a short-distance transmission mode when a facility or a provided service is used, The object of the present invention is to provide a customer management system and method using sensor network communication in which device identification information is collected through a sensor node (repeater) installed in a local area, and the user receives facility usage information or service utilization information.

The present invention provides device identification information to a facility management server through communication with a sensor node (repeater) installed in a certain area so as to track a user's movement line, and provides facility use information or service use information according to a user's movement line .

The invention collects facilities or service information used by a user and provides customer information using sensor network communication, which provides the facility or service provider (manager) with information on frequency of use, information on the number of users, System, and method.

A customer management system based on a sensor network according to an embodiment of the present invention includes a plurality of facility use terminal devices storing device identification information and transmitting stored device identification information in a short distance communication manner, When a predetermined product or service is provided using the device identification information and the payment is made, the device identification information, the goods or service information, and the payment information are connected to the facility identification information, And a facility use application for providing information selectively generated based on a plurality of facility use terminal apparatuses in accordance with an operation of a user, Facility transmitted from terminal equipment Collect information used to manage, and can use the facilities information in response to a user request may include a facility use management server providing a user terminal.

As an embodiment related to the present invention, the facility use management server receives device identification information transmitted in a repeater installed in a predetermined area and transmitted to the repeater identification information, So as to generate and provide the user's copper line information.

As an embodiment related to the present invention, the facility use management server can provide the facility use information in response to the user's movement information.

The facility utilization information may be at least one of available facility information, facility location information, and facility utilization wait time information.

As an embodiment related to the present invention, the facility utilization management server may collect and provide the facility usage information according to the facility usage information provided to the user communication terminal.

The facility use information may be at least one of the frequency of use information of the facility, the information of the number of users, and the usage time information.

The facility use terminal device is in the form of a bracelet that can be attached to the wrist of a user. The device identification information includes access information for accessing a certain facility, purchase information for purchasing goods or services in a preset area, And the like.

A customer management method based on a sensor network according to an exemplary embodiment of the present invention is a method for managing a facility based on a facility network including a facility information management server connected to facility identification information, The facility use management server checks the registered user information by using the device identification information of the facility use information, and the facility use management server checks the stored user information corresponding to the device identification information, And storing the goods or service information and payment information purchased or used by the user, and the facility use management server providing the facility usage information of the stored user in response to the facility use information confirmation request received from the user communication terminal . ≪ / RTI >

As an embodiment related to the present invention, the facility use management server receives device identification information transmitted in a repeater installed in a predetermined area and transmitted to the repeater identification information, And generating and providing the user's movement information.

As an embodiment related to the present invention, the facility utilization management server may further include providing facility utilization information or service utilization information in response to user's copper line information.

As an embodiment related to the present invention, the facility utilization information may be at least one of available facility information, location information of the facility, and use waiting time information of the facility.

As an embodiment related to the present invention, the facility use management server may further include a step of collecting facility use information according to the facility usage information provided to the user communication terminal and providing the facility usage information.

As an embodiment related to the present invention, the facility use information may be at least one of the frequency of use information of the facility, the number of people to be used, and the usage time information.

The present invention relates to a method and apparatus for providing a facility-use device storing apparatus identification information transmitted in a short distance transmission system using a facility or a service provided, ) And collects the device identification information and provides and manages the facility utilization information or the service utilization information of the user, thereby making it possible for the users visiting the leisure facility or the playground to easily use the facility or the service.

The present invention provides device identification information to a facility management server through communication with a sensor node (repeater) installed in a certain area to track a user's copper line, and provides facility use information or service utilization information according to a user's copper line Accordingly, the user can select and use the facility utilization information or the service utilization information provided without having to worry about the travel destination separately when the user moves to the next location, Waiting time, etc., so that the schedule can be set up so that the facility or service can be utilized most efficiently.

The present invention collects facility information or service information used by a user and provides the facility or service provider (manager) with information on the total frequency of use of the facility or service, information on the total number of users, So that it can be managed based on the relevant facilities or services.

1 is a block diagram of a general wireless sensor network.
2 is a diagram illustrating a configuration of a customer management system based on a sensor network according to the present invention.
3 is a cross-sectional view illustrating a customer management method based on a sensor network according to the present invention.
4 is a diagram illustrating a specific embodiment of a customer management system based on the sensor network of the present invention.
5 is an example of a facility utilization information providing screen in a user communication terminal to which the present invention is applied.

It is noted that the technical terms used in the present invention are used only to describe specific embodiments and are not intended to limit the present invention. In addition, the technical terms used in the present invention should be construed in a sense generally understood by a person having ordinary skill in the art to which the present invention belongs, unless otherwise defined in the present invention, Should not be construed to mean, or be interpreted in an excessively reduced sense. In addition, when a technical term used in the present invention is an erroneous technical term that does not accurately express the concept of the present invention, it should be understood that technical terms can be understood by those skilled in the art. In addition, the general terms used in the present invention should be interpreted according to a predefined or prior context, and should not be construed as being excessively reduced.

Furthermore, the singular expressions used in the present invention include plural expressions unless the context clearly dictates otherwise. In the present invention, terms such as "comprising" or "comprising" and the like should not be construed as encompassing various elements or various steps of the invention, Or may further include additional components or steps.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like reference numerals refer to like or similar elements throughout the several views, and redundant description thereof will be omitted.

In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail. It is to be noted that the accompanying drawings are only for the purpose of facilitating understanding of the present invention, and should not be construed as limiting the scope of the present invention with reference to the accompanying drawings.

2 is a diagram illustrating a configuration of a customer management system based on a sensor network according to the present invention.

2, the customer management system based on the sensor network includes a facility utilization terminal 100, a facility terminal 200, a user communication terminal 300, a facility utilization management server 400, and a communication network 500 ).

The facility utilization terminal device 100 stores device identification information and transmits the stored device identification information using a local area network (NFC). Here, the facility use terminal device 100 is formed as a bracelet so that the user can easily use the facility-use terminal device 100 while wearing it on the cuff. The device identification information stored in the facility utilization terminal device 100 may be used as access information for accessing a certain facility, purchase information for purchasing goods or services in a predetermined area, and payment information for purchasing information It is possible.

The device identification information of the facility utilization terminal device 100 may be generated by connecting user identification information issued for each user to device identification information that has been previously issued and stored.

In other words, in order to prevent damage due to loss when using the facility use terminal device 100 as a room access key, the user identification information is connected to the device identification information, and then the user uses the facility use terminal device 100 In order to open the door of the guest room, it receives the device identification information transmitted by the short distance communication method, carries out the first authentication, performs the first authentication, and provides the user to input the user identification information, The guest door can be opened only when it is determined that all the users are registered users.

The facility terminal device 200 receives device identification information in a short distance communication manner with a plurality of facility utilization terminal devices 100, and when a predetermined product or service is provided using the device identification information and payment is made, Device identification information, product or service information, and payment information to generate facility use information and transmit it.

The user communication terminal 300 is provided with a facility utilization application for providing services (apps) so that information generated based on a plurality of facility utilization terminal devices 100 can be selectively provided according to a user's operation.

The facility use application makes online access to the facility use management server 400 according to a user's operation and then searches and confirms various information provided by the facility use management server 400. [

That is, the facility utilization application may include information on the entire utilization area where the facility utilization terminal device 100 can be used, facility information existing in the utilization area, specific information of the facility (location, usage time, usage price, (Apps) so that they can be checked and used according to the user's operation.

Here, the user communication terminal 300 can receive a user's request signal according to a user's operation, such as a smart phone, a mobile phone, a PC, a tablet PC, and can transmit the request signal to the facility use management server 400, And may be any device that can receive various information provided from the management server 400 and output the information on the screen.

The facility use management server 400 collects and manages the facility use information transmitted from each facility terminal apparatus 200 and provides the facility use information to the user communication terminal 300 in response to the request of the user.

The facility utilization management server 400 receives the device identification information transmitted to the repeater identification information through a plurality of repeaters constituting the communication network 500 installed in a predetermined area and transmits the device identification information to the facility utilization terminal And generates and provides the user's movement information by tracking the movement position of the user.

The facility use management server 400 provides the facility use information in response to the user's copper line information. Here, the facility utilization information includes available facility information, location information of the facility, and waiting time information of the facility.

The facility use management server 400 collects and provides the entire facility use information according to the facility usage information provided to the user communication terminal 300. Here, the entire facility use information includes total usage frequency information, total usage number information, and total usage time information for a plurality of facilities.

A customer management method based on the sensor network configured as above will be described in detail with reference to the accompanying drawings.

3 is a cross-sectional view illustrating a customer management method based on a sensor network according to the present invention. 4 is a diagram illustrating a specific embodiment of a customer management system based on the sensor network of the present invention. 5 is an example of a facility utilization information providing screen in a user communication terminal to which the present invention is applied.

3, the facility use management server 400 displays the facility identification information, the goods or the service (service) information, Information on the use of the product, or payment information on the use of the service.

The facility use management server 400 confirms the registered user information by using the device identification information of the facility use information, and the facility use management server 400 confirms the stored user information corresponding to the device identification information, , And stores and manages payment information related to purchase of goods or use of services by linking with user information.

The facility use management server 400 provides facility usage information of the user stored in response to the facility usage information confirmation request received from the user communication terminal 300. The facility use management server 400 provides the facility use management server 400 with the relay information Receives the device identification information connected to the repeater identification information, and generates and provides the user's movement information by tracking the movement location of the facility utilization terminal device 100 using the repeater identification information.

The facility use management server 400 provides facility use information or service use information including available facility information, location information of the facility, use waiting time information of the facility, and the like in response to the generated copper line information.

The facility use management server 400 collects and provides the entire facility use information according to the facility usage information provided to the user communication terminal 300. Here, the total usage information of the facility is composed of the total usage frequency of a plurality of facilities, the total number of users, the total usage time, and the like, and is transmitted to each facility manager terminal device or facility general administrator terminal device Or general manager of the facility knows this beforehand, so that it can change the facility utilization information or service utilization information according to it, and can use it as statistical data for providing better service.

A customer management system based on the sensor network according to the present invention described above will be described in more detail with reference to FIG. 4. Referring to FIG. 4, when the facility use terminal device 100 is worn on the wrist, The user terminal device 100 transmits the device identification information stored in accordance with the local area communication method. When the guest room management control device, which is not shown in the figure, receives the device identification information and matches the registered device identification information And if it is a match, unlock the door of the room door to open the door.

In this case, the room management control device is constructed as an environment capable of on-line access to the facility use management server 400, which is a customer management system. When a user is assigned to the room, the facility use management server 400 is provided in the room in advance And the room management control device can perform the recording management related to the access to the room or the use of the room based on the device identification information by storing the device identification information in advance in the room management control device, And transmits it to the facility use management server 400 to check whether it is the registered device identification information and to open the guest door in case of the registered device identification information.

In addition, the customer management system based on the sensor network according to the present invention can utilize various facilities in the resort as well as the resort room management, and can use the air management system or the reservation information management system, which can be implemented as part of the customer management system, Administrators can check usage information of facilities in real time. If it is confirmed that users are concentrated on arbitrary facilities, it is possible to arrange emergency service by relocating service personnel Thus, the present invention can be implemented so that the human resources are supported by the facilities that the users are using intensively, or the users who use the facilities by rearranging the personnel can use the facilities without inconvenience.

Meanwhile, the customer management system based on the sensor network according to the present invention has an online connection to the facility use management server 400 according to a user's operation, as shown in FIG. 5, So that the user can confirm the charge information paid by purchasing the product or using the service by receiving the usage statement.

Here, the use history providing service may be provided in various menu items such as recent payment history and search by a billing person, and it may be implemented so that usage history information (payment history or facility usage history) having different payment information is provided corresponding to various menu items .

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or essential characteristics thereof. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The scope of protection of the present invention should be construed according to the following claims, and all technical ideas within the scope of equivalents thereof should be construed as falling within the scope of the present invention.

100: Facility utilization terminal
200: Facility terminal device
300: User communication terminal
400: Water usage management server
500: Network

Claims (6)

A facility utilization terminal device for transmitting device identification information in a short distance communication manner;
The device identification information is provided to each of a plurality of facilities and is communicated in a short distance communication method in connection with the facility utilization terminal device and when settlement for a predetermined commodity or service is performed through the device identification information, A facility terminal device for transmitting facility utilization information, which is at least one of facility information available as an object, location information of the facility, and use waiting time information of the facility;
A user communication terminal having a facility use application for providing an app service so that multiple information generated under the facility use terminal device based on a user's operation can be selectively provided; And
And a facility utilization management server for collecting and managing the facility utilization information transmitted from the facility terminal device and transmitting the facility utilization information to the user communication terminal in response to the user request,
The facility use management server includes:
Wherein the device identification information is previously stored in the guest room management control device provided in the guest room, and when the user checks in the room, whether or not the device identification information transmitted from the guest room management control device is registered is checked, Controls the guest room management control device so as to open the door of the guest room when the identification information is recognized as registered information to which the guest room is permitted to use, and records the user's room usage, which is grasped through the device identification information, Or,
When the facility utilization information indicates that the use of some facilities among the plurality of facilities is concentrated, an emergency call is made to the manager terminal unit which manages some other facilities, thereby requesting the relocation of manpower.
The facility use information includes facility identification information, goods, service information, or payment information in addition to the device identification information,
The device identification information of the facility utilization terminal device is generated by connecting user identification information issued for each user to device identification information that is previously issued and stored,
The user terminal communicates with the facility utilization management server through online access to the facility utilization management server, and then receives the charge information paid by purchasing the product or using the service,
Wherein the usage statement is provided as a menu item including a recent payment history and a search by a payment person and usage history information having different payment information corresponding to the menu item is provided, Management system.
The facility utilization management server according to claim 1,
Receiving the device identification information through a repeater installed in a predetermined area in which the facility and the room are provided, tracking the movement location of the facility utilization terminal, generating user's movement information,
The facility utilization information is provided in response to the user's copper line information and the entire facility usage information according to the facility utilization information provided to the user communication terminal is collected.
Wherein the facility utilization terminal device is also fabricated as a bracelet that can be coupled to the wrist of a user.
delete 3. The method of claim 2,
Wherein the facility-wide usage information is at least one of total usage frequency information, total usage number information, and total usage time information for the plurality of facilities.
The apparatus according to claim 1,
Wherein the service information is used as access information for accessing the facility and the room, purchase information for purchasing goods or services in the surrounding area in which the facility and the room are provided, and payment information in accordance with the purchase information. Based customer management system.
The facility utilization management server according to claim 1,
Service information or payment information purchased or used by the user by checking the registered user information through the device identification information included in the facility use information,
And providing the facility use information in response to a confirmation request according to the plurality of facilities from the user communication terminal.

Images