KR101307404B1 - Method for remote support for system user and recording medium thereof - Google Patents

Abstract

PURPOSE: A remote support method for system users and a recording medium therefor are provided to implement remote support related to a civil complaint service without a remote support program by composing a session setting system so that a consultant performs the remote support to a user terminal by receiving an access privilege to a user support system. CONSTITUTION: An integrated information system receives a remote support request about a civil complaint service from a user terminal (S2050). A consultant terminal receives an access privilege of a corresponding user from the user terminal to request access to civil complaint service information to a user support system (S2100). When the request is permitted, the integrated information system transmits remote support request information to the consultant terminal (S2150). The integrated information system controls the consultant terminal to open a second consultant session accessing the civil complaint service information while maintaining a first consultant session with a business support system according to a remote support process opening request (S1000,S1050,S1150). [Reference numerals] (AA) Integrated information system; (BB) Consultant device; (CC) Business support system; (DD) Integrated information DB; (EE) User support system; (FF) User device; (S1000) Maintain a first consultant session; (S1050) Request for starting the remote support service; (S1100) Succeed in authenticating the remote support process/grant a second consultant session key; (S1150) Start the second consultant session; (S1200) Put an end to the second consultant session; (S2000) Maintain a user session; (S2050) Request for starting a remote support service; (S2100) Request for asking the access right of a consultant; (S2150) Accept the request; (S2200) Check the beginning of the second consultant session; (S2250) Provide the remote support service; (S2300) Check the use of the remote support service; (S2350) Put an end to the remote support service; (S3000) Save the remote support service request; (S3050) Save the second consultant session key; (S3100) Save the results of the remote support service request

Description

Remote support method for system user, recording medium for this {METHOD FOR REMOTE SUPPORT FOR SYSTEM USER AND RECORDING MEDIUM THEREOF}

The present invention relates to a remote support method for a system user, a recording medium therefor, and a user support system for providing a civil service in connection with a user terminal, and a work support system for providing a business support service in connection with a counselor terminal. In the integrated information system provided by the system, the client terminal needs to install the remote support program by configuring the session setting system of the system in the form of remote support by delegating the access right of the user support system without directly accessing the user terminal. The present invention relates to a remote support method for a system user configured to enable remote support for a civil service without a complaint and to prevent a risk of leakage of various personal information stored in a user terminal, and the like.

The development of an e-government system that utilizes information technology to innovate administrative service and enhance public service is spreading throughout the entire government administration area. In particular, the social welfare sector is expanding with the expansion of public service in the social welfare field. The development of e-government systems in Korea is becoming more widespread.

For example, in response to the low birth rate and the expansion of national welfare services, childcare or parenting services are gradually expanding, and for the integrated management of childcare fees or childcare allowances, user terminals (eg, parents, nursery terminals) The childcare integrated information system, which provides various application and support services, is being built and operated.

The childcare integrated information system is operated in connection with the welfare integrated management system that integrates and manages tasks such as the selection and management of beneficiaries, budget management, and performs functions such as voucher management, administrative support, daycare center support, and depositary fund management.

The child care integrated information system is also configured to smoothly process various civil services requested by the user terminal in conjunction with a counselor terminal (eg, a management institution or a local government terminal) that manages or supports various civil services.

On the other hand, in such a child care integrated information system, it was necessary to provide remote support through the counselor terminal in order to solve a variety of problems that occur in the process of using the user complaints (eg, parents, nursery school) using a variety of civil service.

For example, daycare centers may not use the nursery integrated information system, and the nursery staff may use various user services (eg, general PCs) to enter, inquire, and apply various information related to the operation of the daycare center. Etc.) in the process of using a variety of problems, or when a system error occurs in the process of using a variety of civil service, remote support was required to solve this problem through the counselor terminal.

However, the existing general remote support technology has been inconvenient to separately install the remote support program on the user terminal to receive the remote support, and the counselor terminal is stored in the user terminal without any limitation during the remote support process. There was a risk of leaking personal information by malicious counselors because the information was accessible.

The present invention has been made to solve such a conventional problem, and has a user support system for providing a civil service in conjunction with the user terminal, and a work support system for providing a business support service in conjunction with the counselor terminal as a sub-system. In the integrated information system, the counselor's terminal does not need to directly access the user's terminal. Instead, the system establishes the session setting system in the form of remote support by delegating access to the user's support system. It is an object of the present invention to provide a remote support method for a system user, and a recording medium for the system user configured to enable remote support, and to prevent the risk of leakage of various personal information stored in a user terminal.

According to an aspect of the present invention for achieving the above object, there is provided a user support system for providing a civil service in conjunction with the user terminal, and a work support system for providing a business support service in conjunction with the counselor terminal as a sub-system. A remote support method for a system user executed in an integrated information system, comprising: (a) receiving a remote support request for a civil service from a user terminal, wherein the user terminal maintains a user session with the user support system; -; (b) requesting, by the user terminal, whether the counselor terminal is authorized to access the civil service information of the user support system by being authorized to access the corresponding user; (c) when the permission information for the query request is received from the user terminal, transmitting the remote assistance request information including the permission information to the counselor terminal-the counselor terminal using the first browser means; Maintaining a first counselor session with the support system; And (d) when receiving a request for initiating a remote support process for the user's civil service from a counselor terminal, the counselor terminal maintaining a first counselor session with the work support system, while providing the civil service information of the user support system. Initiating a second counselor session accessible to the counselor terminal using a second browser means to initiate a second counselor session with the user support system; Is initiated.

Preferably, the user terminal of step (a) is a state of maintaining a user session using a user session key assigned by the integrated information system at the time of user login, and the counselor terminal of step (c) is a counselor login. The first counselor session may be maintained using the first counselor session key provided by the integrated information system.

Preferably, in step (d), the counselor terminal may be configured to start a second counselor session using a second counselor session key assigned by the integrated information system based on the remote assistance process initiation request.

Preferably, the second browser means is configured to be automatically driven in the counselor terminal when the second counselor session key is transmitted to the counselor terminal in the integrated information system based on the request for starting the remote support process. Can be.

Preferably, in the second counselor session initiated using the second counselor session key, the counselor terminal can check, correct, delete, or register information only for civil service information in which the access authority range is set in advance in the integrated information system. It can be configured to.

Preferably, in the second counselor session initiated using the second counselor session key, details of checking, correcting, deleting, and registering information performed by the counselor terminal on the civil service information are stored in the integrated information system as a log record. It may be configured to.

Preferably, when the frequency or number of times of confirming, correcting, deleting, or registering information performed by a specific counselor terminal on the civil service information of a specific user exceeds a predetermined threshold, the personal information of the user in the integrated information system. It can be configured to generate an alarm for the risk of leakage.

On the other hand, according to another aspect of the present invention, a computer-readable recording medium recording a program for executing each step of the remote support method for the system user is disclosed.

The present invention, in the integrated information system interoperating with the user terminal and the counselor terminal, the session setting system of the system in the form of the remote support by delegating the access authority of the user support system without having to directly connect to the user terminal. By configuring, it is possible to remotely support the civil service without having to install the remote support program, and there is an advantage of preventing the risk of various personal information leaks stored in the user terminal.

1 is an overall configuration diagram of a child care integrated information system for illustrating a remote support method according to an embodiment of the present invention,
2 is a detailed configuration diagram of a child care integrated information system for explaining a remote support method according to an embodiment of the present invention,
3 is a flowchart illustrating a user and counselor login process for a remote support method according to an embodiment of the present invention;
4 is a flowchart of a remote support method according to an embodiment of the present invention.

The present invention can be embodied in many other forms without departing from the spirit or main features thereof. Accordingly, the embodiments of the present invention are to be considered in all respects as merely illustrative and not restrictive.

The terms first, second, etc. may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as a second component, and similarly, the second component may also be referred to as a first component. And / or < / RTI > includes any combination of a plurality of related listed items or any of a plurality of related listed items.

When a component is referred to as being "connected" or "connected" to another component, it may be directly connected to or connected to that other component, but it may be understood that other components may be present in between. Should be. On the other hand, when an element is referred to as being "directly connected" or "directly connected" to another element, it should be understood that there are no other elements in between.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In the present application, the terms "comprises", "having", "having", and the like are intended to specify the presence of stated features, integers, steps, operations, components, Steps, operations, elements, components, or combinations of elements, numbers, steps, operations, components, parts, or combinations thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. Terms such as those defined in commonly used dictionaries are to be interpreted as having a meaning consistent with the contextual meaning of the related art and are to be interpreted as either ideal or overly formal in the sense of the present application Do not.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like or corresponding elements are denoted by the same reference numerals, and a duplicate description thereof will be omitted. In the following description of the present invention, if it is determined that the detailed description of the related known technology may obscure the gist of the present invention, the detailed description thereof will be omitted.

1 is an overall configuration diagram of a child care integrated information system for explaining a remote support method according to an embodiment of the present invention, Figure 2 is a child care integrated information for illustrating a remote support method according to an embodiment of the present invention Detailed configuration diagram of the system. In the following description, for convenience of explanation, an integrated child care information system for providing various child care or parenting related complaint services by interworking with a welfare integrated management system through a network will be described as an example of the integrated information system of the present invention.

The integrated information system 100 of the present embodiment is connected to the user terminal 200 and the counselor terminal 300, the welfare integrated management system 400, the financial institution system 600 and the network 10, and the user terminal ( It provides integrated management of information on childcare or parenting services input or requested through 200) and provides various complaint services.

'User terminal 200' is, for example, a terminal of a user who uses or provides a child care or parenting service through the integrated information system 100, for example, may be a parent terminal 210, the child care terminal ( 220).

The nursery terminal 220 is, for example, a terminal of a nursery that provides child care services to a child belonging to the household of the child care service recipient. Daycare centers provide full-day childcare services for children eligible for childcare payments from morning to evening, and temporary childcare services for scheduled time for children of temporary childcare service applicants.

The counselor terminal 300 may be, for example, a terminal of a person in charge of a government department or a business in charge of managing the integrated information system 100 and / or the welfare integrated management system 400 or a welfare service for each local government. It can be understood as a terminal of the person in charge of welfare work.

'Welfare integrated management system 400' is provided with a work server that integrates and handles welfare work in connection with user terminals such as local governments, in order to integrate and manage information on various social welfare benefits and service applicants' qualifications and histories. It is a system, and the work server is configured to connect with the institutional servers of public institutions that store various income and property information about welfare benefit applicants such as the National Tax Service, the National Veterans of Health Service, the National Pension Service, and the Korea Labor Welfare Corporation. The detailed configuration of the 'welfare integrated management system' may be understood through Korean Registered Patent No. 975980 (registered date 2010.08.09) registered by the present applicant.

The financial institution system 600 may be understood as a system of a bank or a card company that interworks with the integrated information system 100 and / or the welfare integrated management system 400.

In the case of the banking system, in connection with the financial information system (not shown) interworking with the welfare integrated management system 100, the local government or the central government may perform deposit account management, childcare fee payment, childcare allowance payment, and the like.

In the case of a card company system, for example, it may be understood as an operator system of a voucher card (trade name: I love card) required for payment of a day care center, and the applicant (recipient) is provided through a card payment terminal (not shown) installed in the day care center. The voucher card functions in conjunction with the integrated information system and / or welfare integrated management system to pay the childcare fees so that they can be transferred to the corresponding daycare account. In addition, the card company system, for example, performs settlement settlement processing from deposits, etc. in connection with the banking system for the paid childcare fee.

In addition, a related institution system 500 that performs evaluation and certification of child care institutions, qualification management, and the like may be provided.

'Network 10' means a conventional communication network such as the Internet or an intranet, and can be understood to encompass both wired and wireless networks.

Meanwhile, in the above description, 'terminal' refers to a terminal having a logical concept serving as a client in a general server-client environment, and may include a terminal from a physical point of view, but a terminal from a physical point of view is necessarily provided. It is not.

The integrated information system 100 of the present embodiment will be described in more detail.

Integrated information system 100 of the present embodiment, a user support system (corresponding to the day care center support system of FIG. 2) providing a complaint service in conjunction with the user terminal 200, work support service in conjunction with the counselor terminal 300 Equipped with a sub-system is a business support system (corresponding to the administrative support system of Figure 2) to provide a.

Taking the child care integrated information system as an example, the integrated information system 100 according to the present embodiment includes a voucher management system 110, an administrative support system 120 (corresponding to the business support system of FIG. 3), and a nursery school. Subsystem such as the support system 130 (corresponding to the user support system of FIG. 3), the childcare portal system 140, the depository fund management system 150, etc., for storing various data calculated in the childcare integrated management service process Childcare integration DB (160, corresponding to the integrated information DB of Figure 3) is provided.

The voucher management system 110 is a system for performing voucher generation and voucher card payment processing, for example, as a detailed function module, a qualification management module, a card application module, a terminal management module, a voucher generation module, a card settlement module, It includes statistics module, support project module, deposit management module, payment approval module, childcare fee module, local government settlement module, account verification module, etc.

The administrative support system 120 is a system for providing administrative support services for users of administrative agencies or local governments. For example, the administrative support system 120 is a detailed function module, such as a project management module, a grant approval module, a statistics module, a deposit module, a facility authorization module, Settlement module and the like.

The daycare center support system 130 is a system for providing a civil service and management function of the daycare center operator, for example, as a detailed function module, a qualification module, card application module, terminal management module, voucher generation module, card settlement module, statistics Module, support project module, deposit management module, payment approval module, childcare fee module, municipal settlement module, account verification module, etc.

The nursery portal system 140 is a system for operating a portal for providing a civil service for a parent or a nursery school staff. For example, as a detailed function module, a policy guidance module, a nursery school module, an internet payment module, a childcare teaching module, a qualification Includes career modules, community modules, and more.

The depository fund management system 150 is a system for managing depository funds for childcare or childcare allowances. For example, as a detailed function module, an account management module, an expense resolution module, a balance management module, an account verification module, and a fund transfer Modules, permission management modules, and the like.

The function of each of these subsystems is described in terms of the application and processing functions of child care or parenting services.

The childcare portal system 140 executes a function of receiving various application information about childcare or parenting service from the parent terminal 210. The application information is applied to a child whose eligibility for childcare or nursing service is confirmed through interworking with the welfare integrated management system 400. For example, a child care time, use time, Daycare center information and the like. As described above, the welfare integrated management system 400 performs a function of confirming receipt of various welfare services by checking the recipient's personal information and property information and the like, and the welfare service includes payment of childcare fees and childcare allowances. do.

The daycare center support system 130 stores and manages various child care related information provided by the daycare center in connection with the daycare terminal 220 with respect to the various application information and performs functions such as generating statistics. For example, the above-mentioned temporary childcare application, for example, a function of maintaining a state in which reservations can be confirmed at the daycare center 220 for which a reservation has been made, and a parent who is the applicant according to the reservation details, when it is confirmed as a reservation confirmation from the daycare terminal 220. And the ability to keep the child care or parenting services available, input the actual child's daycare and house time for the child's daycare center for each reservation from the daycare terminal 220, and for each preset payment unit period (eg, monthly Separately), a function of determining the use time for each child using childcare or parenting services is performed.

The voucher management system 110 has a function of generating a voucher within the range of voucher payment for each child using the childcare service, and processing the voucher card payment of the parent for the child using the childcare service from the financial institution system 600. If the information is transmitted, based on the generated voucher (e.g., electronic voucher), the function to allow the childcare fee deposit processing to be performed in the child care account.

For example, if a parent pays the voucher calculated for a particular month by using a voucher card using a card payment terminal of a daycare center, the voucher payment amount from the financial institution system 600 linked with the voucher management system 110. It is transferred to the day care center, and the parental fee is transferred from the parent account to the day care account. The range of voucher payments for each child may be granted in consideration of the child's age and other conditions.

The administrative support system 120 provides an administrative support service for a person in charge of a management institution or a local government in relation to the child care service as described above. For example, the managers of management agencies or local governments can use business management, deposit management, and statistics generation services related to childcare services, and use functions such as grant approval, facility approval, and settlement related to the operation of daycare centers. .

3 is a flowchart illustrating a user and a counselor login process for a remote support method according to an embodiment of the present invention. Before the remote support is performed, a user terminal and a counselor terminal initiate each login and session. Indicates the process of using the necessary support services.

The integrated information system according to the present embodiment includes a user support system (a childcare support system of FIG. 2) providing a civil service in connection with a user terminal, and a work support system (eg, administration of FIG. 2) in connection with a counselor terminal. Support system) as a subsystem. In the following description, the user terminal is described as interworking with the user support system, in particular the integrated information system, and the counselor terminal is described as interworking with the work support system, the configuration of such a sub-system various modifications are derived as necessary If it is within the scope of the overall functional implementation of the integrated information system, some modifications may be made to the configuration of the subsystem or the interworking state with each terminal.

The work support system receiving the counselor authentication request from the counselor terminal performs counselor authentication (S100), and upon successful counselor authentication, grants the first counselor session key to the counselor terminal (S105). The given first counselor session key is stored in the integrated information DB (S300).

The counselor terminal is logged in by the counselor authentication process as described above, and the first counselor session is started (S110).

When the counselor requests various work support services required for work through the counselor terminal (S115), the work support system checks the contents of the service request (S120), and provides the necessary information or function to the counselor terminal to use the work support service. (S125).

Meanwhile, the user support system receiving the user authentication request from the user terminal performs user authentication (S200), and when the user authentication is successful, the user session key is given to the user terminal (S205). The given user session key is stored in the integrated information DB (S300).

By the user authentication process as described above, the user terminal enters a login state, and a user session is started (S210).

When the user requests various user support services required for work through the user terminal (S215), the user support system checks the contents of the service request (S220), and provides the necessary information or functions to the user terminal to use the user support service. (S225).

Meanwhile, the session between each terminal and the system may be made through a session key (or session ID). The session key is any long string ID value that the web server (or web system) assigns to each user's session to distinguish between multiple web page requestors. Created when a user visits the home page or logs in to authenticate. In general, the session key is generated by combining various parameters such as the user's account, password, other IP address, and time stamp. HTTP is basically a stateless protocol, requiring a new login every time you visit a web page. The session key is used to solve this inconvenience.When the user is verified by ID, password, or other authentication procedure at the first login, subsequent visits are based on the session key information stored in the server (or system). Certification is maintained. The session key is usually stored in a cookie, and in some cases, may be included in a hidden field on the web browser address bar URL or HTML page form source.

As described above, the counselor terminal and the user terminal respectively form a login state (session state), and in the process of using their work or complaint service, the user terminal processes the complaint application to the user support system in order to process a specific complaint service. (S230).

Complaint application is stored in the integrated information DB through the user support system (S305), and through the business support system to send the application to the counselor terminal in charge of the corresponding civil service, the counselor through the counselor terminal corresponding complaint Reception and processing of the application is made (S130).

As described above, the counselor terminal and the user terminal respectively form a login state (session state), and the counselor terminal is used to solve various problems occurring in the process of using various civil service services by the user (eg, a parent or a child care center). In some cases, remote support may be required.

For example, daycare centers may not use the nursery integrated information system, and the nursery staff may use various user services (eg, general PCs) to enter, inquire, and apply various information related to the operation of the daycare center. Etc.) In the case of experiencing various difficulties in the process of using, or a system error occurs in the process of using various civil service, it is necessary to solve such a problem through the remote support of the counselor terminal.

This process, for example, the counselor directly connected to the user account of the user support system using the counselor terminal to check the contents of the civil service currently being used by the user in real time on the screen, while the user requested remote assistance In addition, the error can be made by solving the problem remotely through the counselor terminal.

However, due to the nature of the session maintenance method of the browser means (eg, a web browser) installed in the counselor terminal, it is preferable that the session management of the counselor terminal is separately performed during such remote support.

That is, since the work support system and the user support system of the integrated information system exist in the same domain (URL), the counselor terminal maintaining the session with the work support system logs in with the general URL link to the user support system for remote support. When the connection is made, the browser means of the counselor terminal must terminate the existing session and receive a new session key to start a new session. As a result, when the browser means of the counselor's terminal receives a new session key and obtains the access right of the user support system, the value of the existing access right (session key) of the work support system is changed and the user must reconnect to the work support system. May occur.

In view of this, in the embodiment of the present invention, while the browser means of the counselor terminal maintains a session with the existing work support system (this is referred to as a first counselor session for convenience), a new browser means is driven to operate the user support system. Configured to initiate a new session with the session (this is referred to as a second counselor session for convenience). Through this configuration, the counselor terminal can maintain a separate session for remote support while maintaining a session with a work support system for managing and providing a civil service.

Through this session management configuration, the counselor can directly solve the user's difficulties through the counselor terminal without having to download and install the remote support program separately on the user terminal. The advantage is that it is unnecessary. In addition, in this process, the counselor terminal maintains the first counselor session maintained with the integrated information system for the original task, thereby providing the advantage of being able to perform both the remote civil service and the original civil service support task. do.

4 is a flowchart of a remote support method according to an embodiment of the present invention, and shows a process in the case where remote support is required as described above.

By the login state of each terminal as described above, the counselor terminal maintains the work support system and the first counselor session (S1000), and the user terminal maintains the user support system and the user session (S2000).

In this case, the user terminal maintains the user session using the user session key assigned by the integrated information system when the user logs in. The counselor terminal uses the first counselor session key assigned by the integrated information system when the user logs in. It may be understood to maintain the first counselor session.

In particular, the counselor terminal can be understood as a state of maintaining the work support system and the first counselor session using a first browser means.

From the user terminal, receives a remote support request for a civil service (S2050). The remote support request may be, for example, a user who does not understand how to use the system, inquires about the method of use, or requests a solution for an error that occurs while using the system. Such a remote assistance request can be made, for example, by a user clicking on a remote assistance button implemented as a UI on the user terminal.

In response to the user terminal, the counselor terminal requests a query whether the counselor terminal is authorized to access the user's complaint service information of the user support system (S2100). According to the present embodiment, since the counselor terminal obtains the access right to the civil service information through such a query request and the user's confirmation, there is an advantage that the user's anxiety about information leakage during remote support can be reduced.

When the permission information for the query request is received from the user terminal (S2150), the remote support request details are stored in the integrated information DB (S3000), and the remote support request information including the permission information is transmitted to the counselor terminal. .

When receiving a request for starting the remote support process for the user's complaint service from the counselor terminal (S1050), the work support system that receives the counselor authentication request from the counselor terminal includes information on an existing session key (first counselor session key) of the counselor terminal. On the basis of the authentication for the remote support start request, upon successful authentication, the second counselor session key is given to the corresponding counselor terminal (S1100) and transmitted to the counselor terminal. The given second counselor session key is stored in the integrated information DB (S3050). When transmitting the second counselor session key to the counselor terminal, it is preferable to transmit the second counselor session key in an encrypted form through a known encryption algorithm.

Thereafter, the counselor terminal maintains a first counselor session with the work support system, and initiates a second counselor session accessible to the civil service information of the user support system (S1150).

In this case, the counselor terminal starts a second counselor session using a second counselor session key assigned by the integrated information system, and in particular, the counselor terminal uses a second browser means to connect the user support system and the second. Initiate a counselor session.

Preferably, the second browser means is configured to be automatically driven in the counselor terminal when the second counselor session key is transmitted to the counselor terminal in the integrated information system based on the request for initiating the remote support process. Can be. The driving of the second browser means may include, for example, a file execution function or a file execution API function that executes a browser program installed in the counselor terminal when the second counselor session key is transmitted to the counselor terminal. This can be done in the form of running in the browser, or running an ActiveX program to automatically start the browser.

When the second counselor session is started, the user support system also checks such a situation (S2200), and provides a remote support service to the user through interworking with the counselor terminal (S2250).

After the provision of the remote support service, the details are stored in the integrated information DB (S3100), when the use of the remote support service from the user terminal is confirmed (S2300), the remote support service is terminated (S2350) and the second counselor session is also terminated. It becomes (S1200).

On the other hand, in the second counselor session initiated using the second counselor session key, the counselor terminal can check, correct, delete, or register information only for civil service information in which the access authority range is set in advance in the integrated information system. Can be configured.

For example, in the case of the integrated childcare information system, the nursery information and the child information are important personal information. Therefore, when the counselor acquires the user's authority and accesses the system setting, the system setting is prevented from clicking the modify, delete, or register button. Can be done.

In addition, in the second counselor session initiated using the second counselor session key, details of identification, modification, deletion, and registration of information performed by the counselor terminal with respect to the civil service information may be stored as a log record in the integrated information system. Can be configured.

For example, in the case of inquiring personal information of a child, child care teacher, etc., activity information on which counselor inquired what information can be stored in a log record form for monitoring.

On the other hand, preferably, if the frequency or the number of times of confirming, correcting, deleting, or registering information performed by a specific counselor terminal with respect to the civil service information of a specific user exceeds a predetermined threshold, the integrated information system may be used for the user. It can be configured to generate an alarm about the risk of personal information leakage.

For example, in order to generate a risk alert as described above, the civil service information may be previously divided into several stages of risk stages according to its importance.

[Step 1] User Information, Nursery Information, etc.

[Step 2] Child Information, Worker Information, etc.

[Step 3] Grant Application Information

For each counselor, an analysis of the activity history by risk level (category) is performed. For example, a certain counselor frequently accesses or checks or corrects information with high risk level (category) for a certain period of time. If the frequency or number of times of deletion, registration, or the like exceeds a predetermined reference value, an alarm is generated in the manager terminal or manager system of the integrated information system, so that personal information leakage can be prevented in advance.

Embodiments of the present invention include computer readable media including program instructions for performing various computer implemented operations. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. The media may be those specially designed and constructed for the present invention or may be those known to those skilled in the computer software. Examples of computer-readable media include magnetic media such as hard disks, floppy disks and magnetic tape, optical recording media such as CD-ROMs and DVDs, magneto-optical media such as floppy disks, and ROMs, And hardware devices specifically configured to store and execute the same program instructions. The medium may be a transmission medium such as an optical or metal line, a wave guide, or the like, including a carrier wave for transmitting a signal designating a program command, a data structure, or the like. Examples of program instructions include machine language code such as those produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like.

Although the present invention has been described with reference to the preferred embodiments thereof with reference to the accompanying drawings, it will be apparent to those skilled in the art that many other obvious modifications can be made therein without departing from the scope of the invention. Accordingly, the scope of the present invention should be interpreted by the appended claims to cover many such variations.

For example, in the description of the above embodiment, a child care integrated information system that provides various child care or parenting related complaint services by interworking with a welfare integrated management system through a network has been described as an integrated information system of the present invention, but in conjunction with a user terminal It will be apparent that the remote support method of the present invention can be applied to an integrated information system having a user support system providing a civil service and a business support system interworking with a counselor terminal as a sub-system.

100: integrated information system
200: user terminal
300: counselor terminal
400: Integrated Welfare Management System
500: related organization system
600: financial institution system

Claims (8)

The user support system that provides civil service in connection with the user terminal and the business support system that provides the business support service in connection with the counselor terminal are provided as sub-systems, and integrated information for storing various data calculated in the integrated management service process. And a DB, wherein the integrated information DB stores a user session key assigned to a corresponding user terminal to achieve a user session by a user support system receiving a user authentication request from the user terminal, and authenticates the counselor from the counselor terminal. The work support system receiving the request stores a first counselor session key assigned to the counselor terminal to achieve a first counselor session upon successful counselor authentication, wherein the counselor terminal and the user terminal each form a user session or a first counselor session. Your own business or civil services In the process of using, if the user terminal applied for processing a complaint request to the user support system to process a specific complaint service, the complaint request is to be stored in the integrated information DB through the user support system, the business support system Remote support method for the system user running in the integrated information system that sends the complaint application to the counselor terminal in charge of the corresponding civil service through the counselor terminal to receive and process the complaint application through the counselor terminal. As
(a) receiving a remote support request for a civil service from a user terminal, wherein the user terminal maintains a user session with the user support system;
(b) requesting, by the user terminal, whether the counselor terminal is authorized to access the civil service information of the user support system by being authorized to access the corresponding user;
(c) when the permission information for the query request is received from the user terminal, transmitting the remote assistance request information including the permission information to the counselor terminal-the counselor terminal using the first browser means; Maintaining a first counselor session with the support system; And
(d) when receiving a request for initiating a remote support process for the civil service of the requested user from the remote support, the counselor terminal maintains a first counselor session with the business support system, Initiating a second counselor session accessible to remotely requested civil service information, wherein the counselor terminal initiates a second counselor session with the user support system using a second browser means; Remote Assistance for Users.
The method of claim 1,
The user terminal of step (a) is a state in which a user session is maintained by using a user session key assigned by the integrated information system at the time of user login. By user authentication of user support system
The counselor terminal of step (c) maintains the first counselor session by using the first counselor session key provided by the integrated information system when the counselor logs in. The counselor login requests a counselor authentication request from the counselor terminal. Remote support method for a system user, characterized in that is achieved by the processing of the counselor authentication of the work support system of the received integrated information system.
The method of claim 2,
In step (d) the counselor terminal,
And configured to initiate a second counselor session using a second counselor session key assigned by the integrated information system based on the request for initiating the remote assistance process, wherein the second counselor session key is received from the counselor terminal. When receiving a request for initiating a remote support process for a civil service of a registered user, the work support system of the integrated information system, which has received a counselor authentication request from the counselor terminal, requests the remote support initiation request based on at least the first counselor session key information of the counselor terminal. Authentication, and when the authentication is successful, the second counselor session key is given to the counselor terminal and transmitted to the counselor terminal, and the second counselor session key is stored in the integrated information DB. Remote support for system users.
The method of claim 3,
The second browser means,
Configured to be automatically driven in the counselor terminal when a second counselor session key is assigned by the integrated information system and transmitted to the counselor terminal based on the request for initiating the remote support process. Remote execution for system users characterized in that a file execution function or a file execution API function that executes a browser program installed in the counselor terminal is executed in the integrated information system or an ActiveX program for automatic browser startup. How to apply.
delete delete delete A computer-readable recording medium having recorded thereon a computer program for executing a method of remotely supporting a system user according to any one of claims 1 to 4 on a computer.

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