KR101306025B1 - Managing System For Automated Teller Machine And Method Thereof - Google Patents

Abstract

The present invention is an improvement of the automation device management system and its method, the external administrator can easily check the operation status and failure status of the plurality of automation devices to be managed simply by activating the application of the smart phone, if the external manager is required You can manage your automation devices by requesting information from your smartphone, and actively and proactively plan your business to manage your automation devices so that you can increase your work efficiency, enhance security, and identify failures in real time to take appropriate countermeasures. It is possible to secure reliability from customers and to improve the efficiency of the external managers by managing remotely by using an smartphone remotely by the external manager on the automation device that has a simple failure. Reduce manpower and cost Can.

Description

Managing System For Automated Teller Machine And Method Thereof}

The present invention is to enable the external manager to grasp the operating state and failure status of the automated device using a smart phone, and to take countermeasures and measures according to the occurrence of the failure.

Non-face-to-face financial transactions that do not come into contact with bank tellers are increasing, and internet banking, automated devices (CD, ATM), telebanking, and mobile banking are known as methods for financial transactions without going directly to the bank.

Recently, in order to promote the convenience of customers, we have installed and operated mobile devices in various places such as convenience stores, large marts, theaters, and government offices, in addition to financial institutions such as banks, insurance and securities companies. Accordingly, as the number of automated devices to be managed gradually increases, it is necessary to assign a manager to respond to device management and trouble occurrence, which requires a lot of manpower and cost to maintain and repair the automated devices.

In the prior art, in order to respond quickly to inconveniences of customers using automated devices, financial institutions such as banks have attempted to reduce manpower and costs by introducing automated management systems. In other words, by connecting the management device of the automation device and the management server of the management company via an intranet, it is possible to monitor the management of the automation device by receiving the financial transaction information and the occurrence of failure information from the automation device. If it is determined that troubleshooting is required for the automation equipment, the internal manager notifies the administrator of the automation equipment in the field by telephone to take necessary countermeasures.

However, in urban areas with a high penetration rate of automated equipment, there are a lot of customers, and not only simple management tasks such as cash replenishment, regular check-ups and replacement of equipment, but also relatively high frequency of failure can cause significant obstacles that make financial transaction services difficult. . Therefore, even if the internal manager simply informs the external manager of the failure of the automation device, it takes a considerable time to repair the failure of the actual automation device.

In addition, external managers have no choice but to rely on internal managers to grasp the operation status of the automated devices to be managed, resulting in poor work efficiency, and failing to proactively and efficiently perform work schedules for simple device management tasks and urgent failure response tasks. It is true. In other words, the external manager is provided with only limited and limited information from the internal manager, thereby reducing work efficiency.

As a result, external managers are provided with real-time operation and failure conditions for the automated devices to be managed in real time, and work plans are taken to respond to urgent failures. It is required to carry out administrative tasks.

In particular, as the spread of smart phones has recently increased, there is a need for a method that enables easy and simple management of automated devices from the outside.

On the other hand, the automated device is required to ensure security in the exchange of information using a smartphone so that the automated device can be used safely without harming the customer's anxiety considering the situation of handling the customer's financial transaction information.

The present invention has been made in order to improve the above problems, one aspect of the present invention is to provide a quick and appropriate response to the external administrator is provided with information on the operation status and failure for the automated device to be managed using a smart phone To be able to take.

Another aspect of the present invention, by selecting the information provided to the internal manager for monitoring the automated device to provide to the external manager, by separating the network used by the internal manager and the network used by the external manager security of important information of the customer To strengthen.

Another aspect of the present invention is to improve work efficiency by allowing an external administrator to remotely control an automated device in response to a simple failure.

Such an automated device management system according to an embodiment of the present invention, the internal automation device management system that the internal manager for monitoring the operation status and the failure status of the plurality of automation devices connected to the intranet can take the necessary countermeasures; It is connected to the internal automation device management system via the Internet to request information on the operation status and failure status of the plurality of automation devices, and is equipped with an application for processing and displaying the information provided from the internal automation device management system And an external manager group that allows an external manager to actively take a countermeasure against a failure of the plurality of automation devices by using a smartphone.

In the internal automation device management system, an operation server group, a plurality of automation devices and an internal manager group are connected to each other through the intranet, and a firewall is installed between the internal automation device management system and the external manager group, and the smartphone and the firewall Connect the router with the CSU, which is a network device.

The internal automation device management system further includes a switching hub connected between the firewall and the intranet, wherein the operation server group includes a web server, an application server, and a database server, and the web server includes data communication using the intranet and the It distinguishes and handles data communication using the Internet.

The internal automation device management system uses an unauthorized IP address, and uses AES as an authorized encryption algorithm applied to data communication between the internal automation device management system and the external administrator group, and the web server uses an external administrator or When requesting information access by internal administrator, it logs the user history including usage time, user name and usage history, and restricts or permits information that can be handled according to the level of external administrator or internal administrator.

The smartphone has a touch screen, an application storage unit for downloading and storing an application for providing an operation status and failure status of the automation device to an external manager, an application control unit for activating the application, and received from the internal automation device management system. And a failure information storage unit for storing failure related information of the plurality of automation devices.

The smart phone may include a journal information storage unit for storing information related to customer financial transaction information using the plurality of automated devices, and a report information storage unit for storing statistical information about the operation status of the plurality of automated devices and the occurrence of failure in a report format. And a remote control unit for remotely controlling at least one of the plurality of automation devices according to a command of the external administrator.

The remote controller processes a control command for resetting at least one of the plurality of automated devices having a simple failure.

The smart phone provides a screen for authenticating the external manager upon activating the application, and when the external manager authentication is successful and activates a failure management icon, the failure details and operation details of the plurality of automated devices are statistically processed. Display.

The apparatus further comprises an external company group connected to the firewall, wherein the application server serves to relay data between the plurality of automation devices and the database server or to relay data between the smartphone and the database server. And a failure notification unit for communicating failure occurrence information of the plurality of automation devices by communicating with a group, wherein the database server analyzes data transmitted and received with at least one of the web server, the application server, and the automation device. A customer transaction DB for storing financial transaction information of a customer as a result of analysis of the data analyzer; a fault management DB for storing fault information of the plurality of automated devices as a result of analysis of the data analyzer; and the financial transaction information as a result of analysis of the data analyzer; remind It includes general management DB that stores general management information except failure information.

Such an automated device management method according to an embodiment of the present invention, the operation status and failure status of the plurality of automation devices to the internal administrator to take the necessary response in the internal automation device management system connecting the plurality of automation devices to the intranet To monitor; An external administrator activates an application mounted on a smart phone connected to the internal automation device management system via the Internet to request information on operation status and failure status of the plurality of automation devices; Processing and displaying the information received from the internal automation device management system by the application of the smartphone in response to the request for information so that the external manager can actively take a countermeasure against failure of the plurality of automation devices. It includes;

When a failure occurs in the plurality of automation devices, a failure processing control unit transmits the failure information through an application server of the internal automation device management system and stores the information in a database server. The database server analyzes the provided data and the data analysis result. According to the financial transaction information of the customer and the failure information of the plurality of automation devices and other information is stored in the database, respectively, and as a result of the data analysis if at least one of the automation device failure occurs in the external Notify the company group of the failure.

The occurrence of a failure of any one of the plurality of automation devices is received through a call center communicating with a customer.

The failure recovery information for the one of the automated devices that have failed in the external company group is transmitted to the application server, and the failure management database is sent to the failure management database according to the analysis result of the data analysis unit which received the failure recovery information from the application server. Save it.

Disability information provided on the touch screen by activating the application of the smart phone provides a numerical value by processing the operation details and failure details for the plurality of automation devices.

The smart phone includes the location information of the automated device that has failed from the internal automation device management system, and displays the location information of the automated device that has failed in the smartphone on a map.

In order to recover a simple failure generated in at least one of the plurality of automation devices, the smart phone transmits a remote control command for resetting the failed automation device to the application server, and remotely from the application server. The control device transmits a control command to the failure processing controller to reset the corresponding automation device, and the failure recovery information is transmitted to the application server through the failure processing controller to confirm the failure through the smartphone. Can be.

As described above, the present invention can easily check the operation status and failure status of a plurality of automated devices to be managed by a simple operation of activating an application of a smartphone by an external administrator.

The present invention can manage the automation device by requesting information to the smart phone when an external manager is required, and thus can increase the work efficiency because it manages the automation device by actively and proactively establishing a work plan.

The present invention can secure the reliability from customers by reinforcing security and grasping the failure status in real time and taking appropriate countermeasures.

The present invention can improve the work efficiency of the external administrator by simply performing a failure recovery by remote control by the external manager using a smart phone for a simple failure of the automation device to reduce the manpower and costs for managing many automation devices Can be.

1 is an overall block diagram of an automated device management system according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating the configuration of the smartphone of FIG. 1.
3 is a view for explaining a login operation of the smartphone of FIG.
4 is a diagram illustrating a failure management screen on the smart phone of FIG. 1.
FIG. 5 is a block diagram illustrating a configuration of an operation server group of FIG. 1.
6 is a block diagram illustrating the configuration of the automation device of FIG. 1.
7 is a view for explaining the data flow of the automated device management system according to an embodiment of the present invention.
8 is a view for explaining the operation of each component when a failure occurs in accordance with an embodiment of the present invention.
9 is a view for explaining the operation of each component when receiving a failure by the customer according to an embodiment of the present invention.
FIG. 10 is a view for explaining an operation of each component when notifying a result of failure processing according to an embodiment of the present invention.
11 is a view for explaining the operation of each component in the process of processing a customer financial transaction according to an embodiment of the present invention.
12 is a view for explaining the operation of each component in the remote processing of the automation device according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

As used herein, the term "automated equipment" includes ATMs, as well as cash dispensers (CDs), and in addition to these devices, a complex that provides a banking function and various financial services of financial institutions. It is widely interpreted as a concept that includes a series of unmanned automated devices capable of performing financial transactions such as automated devices.

As can be seen in Figure 1, connected to the external manager group (1) and the external company group (2) according to an embodiment of the present invention, the internal automation device management system for exchanging the overall information on the automation device to be managed ( (Hereinafter abbreviated as management system) (3).

The management system 3 may include a switching hub 40, an operation server group 50, an automation device 70, and an internal manager group 90 connected through the intranet 30. Here, the internal manager group 90 is a call center 91 that performs support tasks for communicating with customers using automated devices, external managers, and employees of external companies, and the headquarters department 92 that manages the overall devices connected to the internal intranet 30. And a branch manager 93 that manages the automated device 70 installed at the branch, and are connected to the intranet 30 to access various management information.

The automation device 70 collectively refers to all the devices installed at the head office or branch of the business place to be managed, and is connected to the intranet 30 through the router 35 and is operated by the operation server group 50 or the internal manager group 90. Can be controlled. The operational server group 50 communicates with the automation device 70 via the intranet 30 (see 31), communicates with the internal administrator group 90 (see 32), and communicates with the external company group (2). Data communication is possible (see 33).

The external manager group 1 connects to the switching hub 40 of the management system 3 via the router 5, and the external company group 2 connects to the switching hub of the management system 3 via the router 6. 40). The external manager group 1 may communicate with the operating server group 50 connected to the switching hub 40 via the Internet 11.

The external company group (2) collectively refers to an external company in charge of outsourcing in order to perform service tasks other than the basic tasks performed by internal managers. 21), an outsourcing company 22 in charge of operation and management such as cash replenishment, and a security company 23 in charge of device expenses. In this case, a firewall 4 may be provided between the router 5 and the switching hub 40 or a firewall 4 may be provided between the router 6 and the switching hub 40 to block illegal access from the outside.

The external manager group 1 collectively refers to external managers who are assigned all or a part of the automation device 70 to handle on-site management tasks such as general management tasks and countermeasures against occurrence of failures. On the premise of having 100, the manager system 3 can be accessed by connecting to the Internet 11 with the smart phone 100. To this end, the smartphone 100 may communicate with the manager system 3 to receive information on the operation status and failure of the automation device 70, and for this purpose, the automation device management application (hereinafter, referred to as an application) on the web. It is assumed that it is downloaded from the homepage.

The smartphone 100 may be connected to the router 5 through a channel service unit (CSU) 10 connected to the Internet 11, where the CSUs 10 are connected to each other through secured communication channels T1 / E1. It serves to match different types of data frames, and the Internet 11 may selectively use a third generation mobile communication network (3G network) or a wireless WiBro network (Wi-Fi).

As shown in FIG. 2, the smartphone 100 includes a touch screen 110 that interfaces with an external manager by a touch operation. The operation state and information content may be checked through the display 111. A command is input by touching an icon and information displayed on the display 111, and the touch sensor 112 detects the information and provides the command to the phone controller 120.

The phone controller 120 controls the overall operation of the smartphone 100 and includes an application controller 121 and a command execution unit 122.

The application controller 121 downloads an application for management of the automated device 70 provided from the homepage on the web and stores the application in the application storage unit 130. At this time, an icon corresponding to the application is generated on the touch screen 110 of the smartphone 100, and by touching the icon to activate an application for managing the automation device 70, for example, the automation device 70. ) Operation status and failure occurrence status can be identified.

The command execution unit 122 may transmit a control command through the interface 140 to communicate with the operation server group 50 under the control of the application control unit 121.

The disability information storage unit 150 stores disability-related information of the automation device 70 provided from the operation server group 50, and the journal information storage unit 170 stores information related to customer financial transaction information, and reports The information storage unit 180 stores statistical information about the operation status of the automation device 70 and the failure occurrence status in a report format.

The remote controller 160 remotely controls the automation device 70 according to an external administrator's command, and serves to process a control command for resetting the automation device 70 when a simple failure or power failure occurs.

When the icon corresponding to the application provided by the smartphone 100 is activated, a screen for authenticating an external administrator, for example, an authentication screen as shown in FIG. 3, appears on the touch screen 110. The authentication screen is provided with windows 101 and 102 for inputting ID and password, respectively.

When the external administrator enters the ID and password and successfully authenticates, four function icons 103, 104, 105, and 106 appear at the bottom of the touch screen, and the function icons include the failure management icon 103 and journal inquiry. Icon 104, remote and forecast icon 105, and report icon 106. For example, when the external administrator activates the failure management icon 103, as shown in FIG. 4, overall failure-related information on the automation device 70 provided from the management system 3 is statistically processed. For example, an external manager can grasp detailed information regarding the failure history 107 generated today and the operation history 108 operating today.

Referring to FIG. 5, the operational server group 50 includes a web server 51 and an application server (hereinafter referred to as AP server) 54 and a database server (hereinafter referred to as DB server) connected to the intranet 30 ( 56).

The web server 51 is an authentication unit 52 for authentication of external users accessing the intranet 30, such as an external administrator or an employee of an external company, and data communication through the intranet 30, and the Internet 11 by an external administrator. It may include a network manager 53 for managing data communication of the system by distinguishing the data communication through the ().

The AP server 54 relays data between the automation device 70 and the DB server 56 or relays data between the smartphone 100 and the DB server 56 of an external company group 2 or an external administrator. It may also include a failure notification unit 55 that communicates with the external company group (2) and transmits the failure occurrence information of the automation device (20).

DB server 56 is a customer according to the analysis results of the data analysis unit 57, the data analysis unit 57 for analyzing data transmitted and received with the web server 51, AP server 54, the internal administrator group 90, etc. It may include a customer transaction DB (58), a failure management DB (59), a general management DB (60) for storing transaction information and automated device failure information and other general management information, respectively.

Referring to FIG. 6, the automation device 70 includes a touch screen 71, an automation device controller 74, an interface 77, a failure detection unit 78, a failure management information storage unit 79, and a customer transaction information storage. And part 80.

The automation device controller 74 interfaces with the customer through the display unit 72 and the touch sensor 73 of the touch screen 71, while operating server group 50 and internal manager group 90 connected to the intranet 30. May communicate with the interface 77.

The automation device control unit 74 includes a financial transaction control unit 75 that is in charge of financial transactions with a customer, and a failure processing control unit 76 that is in charge of failure-related processing operations such as failure detection and transmission.

The failure detection unit 78 includes a sensor for detecting a failure of the device and software of the automation device, and provides a failure detection signal to the failure processing control unit 76.

The failure management information storage unit 79 stores failure management information such as a failure type of the device, a failure occurrence time, a failure recovery result, a failure recovery time, and the like under the control of the failure processing controller 76.

The customer transaction information storage unit 80 stores the financial transaction information according to the customer financial transaction.

The data flow of each component in the automated device management system according to the embodiment of the present invention will be described with reference to FIG. 7. Here, some configurations are briefly illustrated in a form that can be understood by those skilled in the art, but do not show some configurations that are not necessary for describing the features and functions of the present invention. It is to be understood that the present invention is not intended to limit the features and functions of the present invention.

The automation device 70 may communicate with the AP server 54 via the intranet 30. Information according to the occurrence of a failure or a customer transaction generated in the automated device 70 is stored in the failure management information storage unit 79 and the customer transaction information storage unit 80, the AP server at the request of the failure processing control unit 76 54, the information is analyzed by the data analysis unit 57 through the AP server 54, according to the analysis result customer transaction DB (58), failure management DB (59), general management DB 60 are stored respectively.

The internal manager in charge of the call center 91 or the branch manager 93 communicates with the web server 54 via the intranet 30 to perform management tasks for monitoring the automated device, for example, a DB server ( Request information necessary for the management task 56) to receive the desired information or to reflect the information according to the action of the management task in the database of the DB server 56.

The disability notification unit 55 communicates with the equipment repair company 21, the outsourcing service company 22, and the security company 23 of the external company group 2 via the router 6, and reports the facts caused by the failure. Notify each external company group (2) to take appropriate countermeasures entrusted to the external company, or receive the results of failover from the external company group (2) and reflect them in the database of the DB server 56 do.

In FIG. 7, in consideration of a network environment in which an external administrator connects to the management system 3 through the Internet 11 by the smartphone 100, the management system 3 may have an unapproved IP address (fixed). IP address) can be used.

In addition, in the data communication between the smartphone 100 and the web server 51, it is possible to enhance the security by applying an authorized encryption algorithm such as AES (Advanced Encryption Standard).

In addition, when the network manager 53 of the web server 51 performs data communication with each component, security can be enhanced by distinguishing internal communication through the intranet 30 from external communication through the Internet 11. .

In addition, the authentication unit 52 of the web server 51 may log the usage time and user history of the user name and the usage history when requesting access from the inside or the outside to store the temporal trend for system access. . Here, the logging process of the user history may include a history of access and information provided by the external administrator using the smartphone 100.

In addition, the authentication unit 52 may strengthen the security by limiting or allowing the access of the information according to the level of the administrator by setting the authority for information access of the internal administrator or external administrator.

On the other hand, when the external administrator activates the application of the smartphone 100 is connected to the web server 51 via the Internet (11) to the operation status and failure status for the automation device 70 stored in the DB server 56 The information can be provided and displayed on the touch screen 110 according to the command of the external manager so that the external manager can check it.

Since the smartphone 100 can receive the location information of the automation device 70 when the failure information is transmitted through the web server 51, the location detected by the GPS module mounted on the smartphone 100. Information may be provided, and based on the location information of the external manager, the automated device 70 may be identified around the external manager and matched and displayed on the map.

Hereinafter, data processing flows according to corresponding processes, such as failure occurrence, failure recovery, customer transaction, and remote control, will be described separately.

8 is a view for explaining the operation of each component when a failure occurs in accordance with an embodiment of the present invention.

When the failure detection unit 78 detects a failure in the automation device 70, the failure management information on the type of failure, the timing of the failure, and the cause of the failure is stored in the failure management information storage unit 79, and the failure management information is stored in the failure processing controller. 76 transmits to the AP server 54 in real time. The AP server 54 transmits the failure information of the automation device 70 according to the occurrence of the failure to the data analyzer 57 of the DB server 56. Then through the analysis result of the data analysis unit 57 is stored in the failure management DB (59). The internal manager of the internal manager group 90 may search the DB server 56 through the intranet 30 to monitor the failure situation together with the operation status of the automation device 70. In addition, the data analysis unit 57 transmits the fact that the failure occurs to the failure notification unit 55, the failure notification unit 55 to the external company group (2) in advance promised in accordance with the failure analysis results of the automation device 70 Inform them of the failure so that appropriate countermeasures can be taken.

Although not shown in FIG. 8, the external manager of the smartphone 100 accesses the web server 51 and requests transmission of failure information of the automation device 70 stored in the DB server 56, thereby managing the automation device ( The operation status and fault status of 70) can be grasped.

9 is a view for explaining the operation of each component when receiving a failure by the customer according to an embodiment of the present invention.

When the customer of the business site confirms the failure of the automation device 70 and reports the occurrence of the failure to the call center 91, the call center 91 manager runs the failure reception program to access the AP server 54 and then the automation device 70. In this case, the AP server 54 transmits the failure information registered by the internal manager of the call center 91 to the data analyzer 57. Then through the analysis result of the data analysis unit 57 is stored in the failure management DB (59). In addition, the data analysis unit 57 transmits the fact that the failure occurs to the failure notification unit 55, the failure notification unit 55 to the external company group (2) in advance promised in accordance with the failure analysis results of the automation device 70 Inform them of the failure so that appropriate countermeasures can be taken.

In this way, when a failure is received by the customer, the internal manager of the internal manager group 90 searches the DB server 56 through the intranet 30 to monitor the failure situation together with the operation status of the automation device 70. Can be.

In addition, although not shown in FIG. 9, an external administrator of the smartphone 100 accesses the web server 51 and requests transmission of failure information of the automation device 70 stored in the DB server 56, thereby managing the automation device. The operation status and failure status of the 70 can be grasped.

FIG. 10 is a view for explaining an operation of each component when notifying a result of failure processing according to an embodiment of the present invention.

After the external company group 2 is notified of the failure, the failure of the automation device 70 can be recovered, and the failure processing unit 55 uses the failure notification unit 55 to process the failure result in order to prevent unnecessary failover. Deliver on 54. The AP server 54 then transmits the information on the failure recovery to the data analyzer 57. Through the analysis result of the data analysis unit 57, the failure recovery information is stored in the failure management DB (59).

As described above, when the external company group 2 recovers from the error, the internal manager of the internal manager group 90 searches the DB server 56 through the intranet 30 to monitor the failure recovery status of the automation device 70. Can be.

In addition, although not shown in FIG. 10, an external administrator of the smartphone 100 connects to the web server 51 and requests transmission of failure recovery information of the automation device 70 stored in the DB server 56 to automate management. The failure recovery status of the device 70 may be determined.

11 is a view for explaining the operation of each component in the process of processing a customer financial transaction according to an embodiment of the present invention.

The operator customer can normally perform a financial transaction using the automation device 70, and the financial transaction information is stored in the customer transaction information storage unit 80. The failure processing control unit 76 transmits the customer transaction information to the data analysis unit 57 through the AP server 54. Then, the financial transaction information of the customer is stored in the customer transaction DB 58 through the analysis result of the data analysis unit 57. The internal manager of the internal manager group 90 may monitor the customer's financial transaction information for the automated device 70 by searching the DB server 56 through the intranet 30.

Although not shown in FIG. 11, the external manager of the smartphone 100 may access the web server 51 and request the transfer of the financial transaction information of the customer stored in the DB server 56. In the provision of transaction information, there is a need for limited processing. It is desirable to provide the customer's financial transaction information within the range allowed by the external manager's information access authority, and the customer's financial transaction information may be provided by masking the information that does not need to be exposed to the external manager. That is, the external manager may solve the anxiety that the customer may feel by not providing information that is not necessary for managing the failure of the automation device 70.

12 is a view for explaining the operation of each component in the remote processing of the automation device according to an embodiment of the present invention.

As a kind of failure of the automation device 70, a failure recovery may be performed by only resetting the automation device 70 with respect to a failure cause such as a simple failure occurring. Therefore, if it is confirmed that a simple failure, the external manager needs a remote control to recover from the failure using the smart phone 100, the internal manager of the internal manager group 90 also needs to remote control a simple failure.

An external administrator or an internal administrator transmits a remote control command for failure recovery of the corresponding automation device 70 to the AP server 54, whereby the AP server 54 sends the remote control command to the data analyzer 57. To pass. Then, the data is stored in the failure management DB 59 through the analysis result of the data analysis unit 57.

The data analyzer 57 transmits a remote control command for the automation device 70 having a simple failure to the failure processing control unit 76 of the automation device 70 via the AP server 54. The failure processing control unit 76 then resets the automation device 70 itself. After that, the automation device 70 is initialized, and when the automation device 70 is normally restored by the initialization operation, the failure processing control unit 76 transfers the recovery result to the AP server 54 to transmit the data analysis unit 57. After the failure management information is stored in the failure management DB (59). At this time, the internal administrator may search the DB server 56 to monitor the failure recovery situation according to the remote control. In addition, the external manager may determine the failure recovery status of the automation device 70 by requesting the transmission of the failure recovery information of the automation device 70 stored in the DB server 56 through the smartphone 100.

1: External manager group 2: External company group
3: internal management system 4: firewall
5, 6, 35: Router 10: CSU
11: Internet 30: Intranet
40: switching hub 50: operation server group
70: automation equipment 90: internal administrator group
100: Smartphone

Claims (16)

The operation server group 50 including the web server 51, the application server 54, and the database server 56, the plurality of automation devices 70, and the internal manager group 90 are connected to the intranet 30. An internal automation device management system 3 capable of taking necessary countermeasures by an internal administrator who monitors operation status and failure status of the plurality of automation devices 70;
Is connected to the internal automation device management system 3 via the Internet (11) as a request for information on the operation status and failure status of the plurality of automation devices 70, from the internal automation device management system (3) External manager group (1) that allows external managers to actively take countermeasures against failures of the plurality of automated devices (70) using a smartphone (100) equipped with an application for processing and displaying the received information. ;
A firewall (4) installed between the internal automation device management system (3) and the external administrator group (1);
A CSU 10 and a router 5 which are network equipment connected between the smartphone 100 and the firewall 4;
And a switching hub 40 connected between the firewall 4 and the intranet 30.
In order to enhance the security of the system, the internal automation device management system 3 uses a non-approved IP address, the smart phone 100 to receive the information from the internal automation device management system (3) AES is used in data communication with the web server 51. When the network manager 53 of the web server 51 performs data communication, the internal communication through the intranet 30 and the internet 11 are performed. It distinguishes external communication, and the authentication unit 52 of the web server 51 logs the user time for the access time and user name and usage history when requesting access from the inside or the outside, thereby making a temporal trend for system access. And, the authentication unit 52 limits the information that can be handled according to the level of the administrator by setting the authority for information access of the internal administrator or external administrator,
The smart phone 100 is a touch screen 110, an application storage unit 130 for downloading and storing an application for providing the operation status and failure status of the plurality of automated devices 70 to an external manager, and activates the application By using the application control unit 121, the fault information storage unit 150 for storing the fault-related information of the plurality of automation devices 70 provided from the internal automation device management system 3, using the plurality of automation devices 70 Journal information storage unit 170 for storing information related to the customer financial transaction information, Report information storage unit 180 for storing statistical information about the operation status of the plurality of automated devices 70 and the status of the occurrence of failure in a report format, A remote control unit 160 for remotely controlling at least one of the plurality of automation devices 70 according to a command of the external manager; Automation control system wherein the.
delete delete delete delete delete The method of claim 1,
The remote control unit (160) is an automated device management system for processing a control command for resetting at least one of the plurality of automated devices (70) having a simple failure.
The method of claim 1,
The smartphone 100 provides a screen for authenticating the external manager upon activating the application, and when the external manager authentication succeeds and activates a failure management icon, the failure details and operation details of the plurality of automated devices 70. Automatic device management system that displays the numerical value by processing the statistics.
The method of claim 1,
It further comprises an external company group (2) connected to the firewall (4),
The application server 54 serves to relay data between the plurality of automation devices 70 and the database server 56 or to relay data between the smartphone 100 and the database server 56. It includes a failure notification unit 55 for communicating with the external company group (2) to transmit failure occurrence information of the plurality of automation devices 70,
The database server 56 analyzes data transmitted and received with at least one of the web server 51, the application server 54, and the plurality of automated devices 70, and the data analyzer 57. Customer analysis DB (58) for storing the financial transaction information of the customer as a result of the analysis of (57), failure management DB (59) for storing failure information of the plurality of automation devices 70 as a result of the analysis of the data analysis unit 57 And a general management DB (60) for storing general management information excluding the financial transaction information and the disability information as a result of the analysis of the data analysis unit (57).
delete delete delete delete delete delete delete

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