KR101259391B1 - Trouble Ticket Operating System of Communication System - Google Patents

Abstract

The present invention relates to a trouble ticket operating system of a communication network, configured to transmit trouble ticket information of a communication network to a manager's PC using a messenger service. In the trouble ticket operation system according to the present invention, the central server transmits the failure occurrence information collected from each state management module to the SMS server. The SMS server receives the failure information transmitted from the central server and transmits a text message including the failure information to a messenger server in which an administrator is registered as a service member. An administrator can easily grasp the failure history for a specific time or a specific component by accessing the messenger server, receiving the failure information, and checking the failure history on the PC screen.

Trouble ticket, network failure, messenger service

Description

Trouble Ticket Operating System of Communication System

1 briefly illustrates a configuration of a network failure monitoring system.

Figure 2 shows the overall configuration of a communication network failure monitoring system including a trouble ticket management system according to the present invention.

Figure 3 shows one embodiment of the failure information processed using the failure information analysis tool (tool) according to the present invention.

Figure 4 shows an embodiment of the failure monitoring information of the failure information processed using the failure information analysis tool (tool) according to the present invention.

Figure 5 shows an embodiment of the RF monitoring information of the failure information processed using the failure information analysis tool (tool) according to the present invention.

FIG. 6 shows an embodiment of know-how DB information among failure information processed using a failure occurrence information analysis tool according to the present invention.

The present invention relates to a trouble ticket operating system of a communication network, configured to transmit trouble ticket information of a communication network to a manager's PC using a messenger service.

In the communication network, generally, in order to recover the failure of the failed network component, it is necessary to first identify the failed network component. In order to identify a failure of such a network component, a failure monitoring function is provided in a network management system (NMS) or an element management system (EMS).

1 briefly illustrates a configuration of a network failure monitoring system.

The multi-layer network 10 is a network or server network providing a service constructed in accordance with a protocol defining a hierarchical network structure, and a multi-layered layer network interconnected as a network or client network receiving a service.

In the multi-layer network 10, the subjects of failure monitoring include CDMA performance and failure status, MSC Route, CGS Route, and Push-to-Data (PTD). -Data) Collection Status, Route Data Collection Status, Gateway Switching (CGS) Data Collection Status, Transmission Line Failure, Additional Service Performance and Failure, Sound Quality, 1X Performance, 1X_EVDO (1X_Evolution Data Only) 1X Route, EVDO Performance, M-Zone Failure, WCDMA Performance and Failure, and Signal Processing Gateway (SG) Failure.

The state management module 20 monitors whether a failure occurs for each component device constituting the multi-layer network 10 and transmits failure information to the central server 30. How the state management module 20 detects the failure of the components of the communication network may be determined according to the corresponding components.

For example, in order to monitor the service state of the repeater, the strength of the signal transmitted from the repeater may be measured. When the measured intensity is less than or equal to a predetermined threshold value, it is determined that the abnormality has occurred, the state management module 20 may be configured to transmit the information on the repeater information and the signal strength to the central server (30).

The central server 30 receives the failure occurrence information monitored according to each component as described above from the state management module 20 and analyzes it. That is, it may be configured to check the fault event and the timer event according to the fault information received from the state management module 20 and update the state information by comparing with the stored state information. Through such analysis, it is configured to transmit information on when any failure occurs in which component to the host terminal 40 of the administrator. When a failure occurs, the central server 30 issues a trouble ticket to a management system (not shown) through the above analysis process.

The administrator may recognize whether a failure occurs in the communication network by receiving failure information from the central server 30 through the host terminal 40. Thus, through the trouble ticket management system of Figure 1 it is possible to continuously measure whether the failure in the communication network.

By the way, in the operation of such trouble ticket system, even if the administrator is not connected to the host terminal 40 and is remote, it is required that the administrator can quickly and accurately recognize whether a failure has occurred. This is because the failure of any component due to the operating characteristics of the communication network can cause the incapable state of many users, and therefore, immediate measures need to be taken for the failure.

Therefore, there is a demand for a technique that can promptly notify the administrator of a failure even when the administrator is in a situation where the host terminal 40 cannot be used for a long time.

In order to solve the above problems, an object of the present invention is to provide a system for transmitting the failure information of the communication network to the administrator's personal computer (PC) through the messenger service program that the administrator is connected. Another object of the present invention is to provide a system capable of providing a manager with history information of failures of components of each communication network through a messenger service.

Trouble ticket management system according to an embodiment of the present invention that can achieve the above object, the central server for collecting and transmitting failure information of each component of the communication network; An SMS server for receiving a failure occurrence information transmitted from the central server and transmitting a text message including the failure occurrence information; And a messenger server for receiving a text message on the failure occurrence information from the SMS server and transmitting the text message to a PC of an administrator who is connected.

Hereinafter, a trouble ticket operation system of the present invention will be described in detail with reference to the accompanying drawings.

Figure 2 shows the overall configuration of a communication network failure monitoring system including a trouble ticket management system according to the present invention. In the failure monitoring system of FIG. 2, the multi-layer network 110, the state management module 120, the central server 130, and the host terminal 140 of the manager each perform the same functions as the corresponding components described in the system of FIG. 1. Since this is an element to be described, it will not be repeated.

However, the central server 130 is configured to transmit failure occurrence information not only to the host terminal 140 but also to the SMS server 150 and / or the messenger server 170. The failure information transmitted to the SMS server 150 includes, for example, information on which base station has a failure, information on a detection time of the failure, and information on a failure type.

In addition, the central server 130 transmits the phone number information of the administrator's mobile terminal 160 so that the failure information can be transmitted to the administrator's mobile terminal 160 through the SMS server 150, the SMS server 150 Can be transmitted along with the fault information.

In addition, as the failure monitoring target, the above-mentioned items, that is, CDMA performance and failure status, MSC Route, Gateway Switch Route (CGS Route), Push-to-Data (PTD) ) Collection Status, Route Data Collection Status, Gateway Exchange (CGS) Data Collection Status, Transmission Line Failure, Additional Service Performance and Failure, Sound Quality Performance, 1X Performance, 1X_EVDO (1X_Evolution Data Only) Failure, 1X Route , EVDO performance, M-Zone failure, WCDMA performance and failure, and signal processing gateway (SG) failure can be set and monitored.

The SMS server 150 transmits the failure occurrence information to the administrator's mobile communication terminal 160 according to the administrator's mobile communication terminal phone number information received together with the failure occurrence information from the central server 130.

In addition, the SMS server 150 transmits the failure occurrence information received from the central server 130 to the messenger server 170 together with the messenger service subscription information (eg, messenger subscription ID) of the administrator. In this case, the SMS server 150 may send the failure information to the messenger server 170 only when an administrator corresponding to the received mobile communication terminal phone number previously requests to receive a text message through a messenger service. have. The messenger server 170 may also receive failure occurrence information directly from the central server 130.

The messenger server 170 transmits the failure occurrence information received from the central server 130 or the SMS server 150 to the administrator's PC 180 connected to the messenger server 170. When the administrator's PC 180 is not connected to the messenger server 170, the failure occurrence information is stored in the messenger server 170 and transmitted to the administrator's PC 180 after the connection is made.

As described above, in the trouble ticket operation system according to the present invention, the SMS server 150 and the messenger server 170 use a text service method linked to each other. That is, the administrator presets the contents of the text message (SMS) received by the mobile communication terminal 160 used by the administrator to be delivered through the messenger service running on the PC 180 or the like. As a result, the failure occurrence information transmitted from the SMS server 150 may be transmitted to the administrator's mobile communication terminal 160 as well as to the administrator's PC 180 currently connected to the messenger server 170. Do.

In this case, in order to deliver the text message received by the manager's mobile terminal 160 to the manager's PC 180 through a messenger service, the manager sends a messenger server together with the phone number of his mobile terminal to the mobile carrier. The ID and password for accessing the 170 may be registered in advance.

The SMS server 150 stores the registration information, and when the mobile communication terminal 160 to receive the text message is registered as receiving the text message through the messenger service, the text message is sent to the messenger server 170. Send together.

As described above, the failure occurrence information is displayed on the screen of the manager PC 180 that has received the text message regarding the failure occurrence information through the messenger server 170 through the messenger service window. As described above, the failure occurrence information includes information on which component a failure occurred, information on a failure occurrence time, a failure occurrence type, and the like.

The characteristic of receiving a message through the messenger service is that the newly received message and the previously received message history are displayed together on the screen unless the received message history is deleted separately or disconnected from the messenger server 170. to be.

On the other hand, when the mobile communication terminal 160 newly receives a text message, only one newly received text message is displayed on the screen of the mobile communication terminal 160, and the contents of the previously received text message are displayed. In order to confirm, call each one text message on the screen through the operation of the key button provided in the mobile communication terminal 160 to check separately.

As described above, since the newly received message and the previously received message about the failure information through the messenger server 170 are displayed together on the screen of the manager PC 180, the administrator can check the recent occurrence of the failure history. It is easy to grasp.

For example, information on which layers of the communication network are frequently generated, what types of failures are occurring frequently, when is the time when the failure occurs, and the like, and failure history information displayed on the administrator's PC 180 screen is displayed. This can be easily understood.

According to an embodiment of the present invention, the central server 130 databases the failure occurrence information received from the status management module 120 using an analysis tool to analyze the host terminal 140 or the administrator's PC 180. ) Can be sent. For example, when the failure information on a specific base station is received from the state management module 120, the host terminal 140 or the PC 180 of the administrator is included by including the failure occurrence information previously received for the specific base station. Can be configured to send

In this way, by using the analysis tool to transmit the data data to the host terminal 140, or the administrator's PC 180, the administrator without any separate data for the received failure information, each base station failure / performance / noise Real time monitoring is possible.

Examples of failure information processed using the analysis tool are shown in FIGS. 3 to 4.

Figure 3 shows one embodiment of the failure information processed using the failure information analysis tool (tool) according to the present invention. As shown in the figure, information on the number of failures such as the exchange and the base station in a specific area (eg, in a transport), and information on the monitoring details for each monitoring target (CDMA, 1X, EV-DO, WCDMA, etc.) It can be arranged in the format and transferred to the administrator's PC.

Figure 4 shows an embodiment of the failure monitoring information of the failure information processed using the failure information analysis tool (tool) according to the present invention. As shown, the table of Fig. 4 details the fault details of Alarm / Fault / Status 1X at a specific base station (in-transmission 2).

Figure 5 shows an embodiment of the RF monitoring information of the failure information processed using the failure information analysis tool (tool) according to the present invention. As shown in FIG. 5, the graph of FIG. 5 is configured to identify a generation time and magnitude and a frequency band of an RF abnormal signal.

FIG. 6 shows an embodiment of know-how DB information among failure information processed using a failure occurrence information analysis tool according to the present invention. As shown in FIG. 6, the table of FIG. 6 lists information on failure occurrences and actions by date at a specific base station (e.g., in a transport), and the administrator can record a history of failures and actions of the corresponding base station. You can check it.

The failure analysis tool may be provided in the central server 130, and collects the failure information and processes it as shown in FIGS. 3 to 6 to host host 140, or administrator's PC 180. It can be transmitted to, and the administrator receiving the processed failure information can easily check the failure history.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is clearly understood that the same is by way of illustration and example only and is not to be taken as limitations. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.

As described above, in the trouble ticket operation system according to the present invention, the administrator can easily grasp the failure history by transmitting the failure occurrence information of the communication network to the fish of the administrator who is connected to the messenger server. Furthermore, when the newly received failure information is transmitted to the administrator's PC, the previously received failure information can be edited and transmitted together so that the administrator can immediately recognize the failure details of each component without additional data. have. As a result, administrators can quickly and accurately identify the failure of a communication network at a remote location and take optimal measures for failure.

Claims (5)

In the trouble ticket management system according to the failure of communication network components, A central server for collecting and transmitting failure information of each component of the communication network; SMS for storing the messenger service ID and password information for accessing the messenger server registered by the administrator, receiving the failure occurrence information transmitted from the central server, and transmitting a text message including the failure occurrence information to the messenger server. server; And When the SMS message is received from the SMS server about the failure occurrence information, it is determined whether the administrator is connected. If not, the SMS message is stored, and when it is determined that the administrator is connected. Sending a text message for the failure information to the messenger of the administrator's personal computer, including the failure information received before the text message for the failure information received from the SMS server of the personal computer of the manager; Trouble ticket management system comprising the messenger server for transmitting to a messenger. delete The method of claim 1, wherein the messenger server analyzes the newly generated failure information from the SMS server, and displays the previously received failure details of the failed communication network component together with the newly received failure information. Trouble ticket management system comprising a tool for transmitting to the administrator's personal computer (tool). The trouble ticket management system of claim 1, wherein the failure information includes at least one of information about a location of a corresponding component in which a failure occurs, a time at which a failure occurs, and a type of failure occurred. delete

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