KR101185073B1 - Method for supporting charge of call and recording-medium recorded program thereof - Google Patents

Abstract

PURPOSE: A call charge support method and a recording medium thereof are provided to enable a group such as a company to reduce costs for building and maintaining a wire phone. CONSTITUTION: A call managing device(50) determines whether to support a call charge by originating information of a call device(10). If it is determined to support a call charge, the call managing device stores originating history information as member information according to the call device. The call managing device calculates total call points using the originating history information. The call managing device pays a support charge according to the total call points. [Reference numerals] (10) Call device; (50) Call managing device; (AA) No; (BB) Yes; (S210) Executing call managing program; (S220) Inputting a command of charge support call; (S230) Transferring transmitting information; (S240) Determining whether to support a call charge; (S250) Support of call charge?; (S260) Notifying failure; (S265) Notifying success; (S270) Storing call history information of corresponding member

Description

Method for supporting charge and recording medium recording the method

The present invention relates to call charge support, and more particularly, to a method for supporting call charges when an individual such as an employee uses a personal phone for a telephone call related to an organization such as a company, and a recording medium on which the method is recorded. It is about.

In recent years, almost everyone has a mobile phone, but most companies and other organizations still use landline phones, which is the cost of building and maintaining landline phones.

In addition, the company uses a method of recording all telephone calls in order to find out what the employees are using the landline phone during working hours, which not only raises privacy issues but also recognizes the contents of all calls. It is expensive to build and maintain the system.

Recently, more and more users use mobile phones such as smart phones, which can be installed by using various applications as well as general mobile phones. As a result, employees use only general phones equipped in the company during working hours. Many people use their cell phones to make phone calls related to their work. Therefore, it is difficult for the company to monitor how much and how much the employees are making calls with customers, customers, etc. related to the company.

Accordingly, the present invention has been made to solve the above-described problems, to provide a method for using a mobile phone owned by each member of the group, other than a landline phone for work in a group, such as a company, to support the call charges for this It is for.

In addition, the present invention is to monitor the progress of the work of the group members by recording the call history when performing a call related to the work.

Other objects of the present invention will become more apparent through the following preferred embodiments.

According to an aspect of the present invention, in the call rate support method in the device connected via the call device and the network, determining whether to support the rate using the outgoing information received from the call device performing the call ; And when the fee support is determined, storing call outing history information for supporting a fee according to the outgoing call as a member information according to the calling device, and a program for executing the method. A recorded record carrier is provided.

The determining of the fee support may include: receiving a request for fee support from the call device; Authenticating the call device; And providing the customer list stored in advance to the call device when the authentication is successful, but can be determined as the fee support only when the call device performs the call to the customer according to the customer list.

In addition, the outgoing information includes the called terminal information, and by using the called terminal information to determine whether the called party is a customer according to pre-stored customer information to determine whether to support the fee, the current time is set in advance By further determining whether the support time is available, it is possible to determine whether to support the fee.

In addition, the call information includes the location information of the call device, and may determine whether to support the fee by determining whether the location according to the location information is a preset supportable area.

In addition, calculating the total call score by using the call history information of the call device for a predetermined period; And calculating a support fee according to the total call score, wherein the total call score may be calculated using any one or more of a call recipient, a call execution time, a call holding time, and a call place according to each call. have.

In addition, the call history information may include call history information received by the call device received from the user.

In addition, the step of storing the call origination history information, the step of transmitting a call purpose list to the call device; And receiving the call history information including information on a call purpose selected by the user from the call device displaying the call purpose list.

A call fee support method in a call device, comprising: displaying a user interface screen for inputting an execution command of a fee support call; Transmitting outgoing information corresponding to a telephone call according to a user input for the fee support call to a call management device connected through a network; And receiving and displaying fee support determination information from the call management device that has determined whether to support the fee using the calling information. do.

Here, when the call is terminated by the fee support, outputting a user interface for inputting the call history; The method may further include transmitting call history information input from a user to the call management device. The call management device may store the call history information for the fee support to include the call history information.

According to the present invention, in the case of a group such as a company, it is possible to save the cost required for the construction and maintenance of a landline telephone, and in the case of a group member, a call related to the work can be supported by a call charge, so compared to a landline telephone. Using a mobile phone that is easy to use, it is possible to carry out a call.

In addition, according to the present invention, since the contents related to the work for the call charge support can be recorded on the server side, it provides an effect that can monitor the work progress of the group members.

1 is a schematic diagram showing an overall system for supporting call charges according to an embodiment of the present invention.
2 is a flowchart illustrating an overall process for supporting call charges according to an embodiment of the present invention.
3 is an exemplary view showing a user interface (UI) screen for outgoing call charge support in the call device according to an embodiment of the present invention.
4 is a table illustrating contact information managed in a call management device according to an embodiment of the present invention.
5 is an exemplary diagram illustrating a user interface screen in a call device for inputting call history according to an embodiment of the present invention.
6 is a flowchart illustrating a process for managing call charge support and call history information according to another embodiment of the present invention.
7 is a flowchart illustrating a support amount calculation process for call rate support in a call management device according to an embodiment of the present invention.
8 is a table illustrating the support amount by total currency score for determining the support amount according to an embodiment of the present invention.

While the invention is susceptible to various modifications and alternative forms, specific embodiments thereof are shown by way of example in the drawings and will herein be described in detail. It should be understood, however, that the invention is not intended to be limited to the particular embodiments, but includes all modifications, equivalents, and alternatives falling within the spirit and scope of the invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like reference numerals refer to the like elements throughout the specification and claims. The description will be omitted.

1 is a configuration diagram schematically showing an entire system for call charge support according to an embodiment of the present invention.

Referring to FIG. 1, the entire system according to the present embodiment includes a plurality of call devices 10-1, 10-2,..., 10-n, hereinafter referred to as 10, and a call management device 50. .

The call device 10 is a phone device capable of making a phone call, and is particularly a terminal device capable of communicating with a call management device 50 via a network (for example, may be, for example, an internet network or a mobile communication network). It may be a smart phone.

Call management device 50 records the call history of the members, in order to support the call rate for a particular outgoing call of a specific group member (hereinafter referred to as a member).

As an easy example, assuming that the entire system according to the present embodiment is built in the company, the call management device 50 is operated in the company and each employee uses his mobile phone as the call device 10, The company supports the call charge according to the call origination history of the employees collected by the call management device 50 to the corresponding employee.

Hereinafter, the process will be described in detail with reference to the drawings.

2 is a flowchart illustrating an overall process for supporting call charges according to an embodiment of the present invention, and FIG. 3 is a user interface for sending call charge support in the call device 10 according to an embodiment of the present invention. (UI) is an exemplary view showing a screen, Figure 4 is a table illustrating contact information managed in the call management device 50 according to an embodiment of the present invention, Figure 5 is a view according to an embodiment of the present invention It is an exemplary diagram illustrating a user interface screen in the call device 10 for inputting call history.

2, the call device 10 displays the user interface by the execution of the installed call management program (S210), and receives a charge support call command from the user (S220).

For example, if the call device 10 is a smartphone, a call management program for receiving a call charge support service according to the present embodiment may be installed in the form of an application program.

Referring to FIG. 3, which shows another user interface screen in execution of a call management program, by providing an interface screen 300 having an input button for performing a general call 320 and a fee support call 322, respectively. In addition, it distinguishes between a telephone call used by a user and a telephone call used for work, so that a general call and a fee support call can be performed respectively. Of course, this is only one embodiment, and only one call button may be provided. According to an example, a general call and a fee support call may be distinguished according to a call mode, or by the call management program described above. If an outgoing command is entered, it may always be treated as a command for a toll-supported call.

In addition, as shown in the figure, not only the contact 310 used by the user of the call device 10 but also the outgoing call using the server contact 312 integratedly managed by the call management device 50. You may. For example, in the case of a company by integrally managing the contacts such as major customers, customers, etc. as the server contact information in the call management device 50, even if employees do not hold or manage contacts separately, the call management device 50 conveniently You can access your shared contact information.

Referring back to FIG. 2, the call device 10 transmits outgoing information to the call management device 50 when a command according to the fee support call is input (S230). Here, the calling information may include called party information (eg, name, phone number, etc.), current location information of the call device 10, and the like. In addition, the called party information according to an example may be information on a user selecting a called party through his or her contact function 310 or directly pressing a telephone number. According to another embodiment, the contact information may be selected by the server contact function 312 provided from the call management device 50. This will be described in detail later with reference to the related drawings (FIG. 6).

The call management device 50 determines whether to support the fee by using the received call information (S240).

For example, whether or not the called party is a customer may determine whether the fee is supported, or whether the current time is the time zone for which the fee is covered (for example, call charges may be supported only during working hours), It is determined whether or not the area where (10) is located is the area to be covered (for example, call charges may be supported only at the place of work).

Referring to FIG. 4, a condition 410 for fee support may be given to each contact according to the server contact information, and in this case, the call management device 50 may call for the current fee support call by referring to the corresponding condition. It is possible to determine whether to support the charge for the outgoing call of the device 10.

According to an embodiment somewhat different from the above example, in the server contact information, a list of phone numbers for which call rates are not supported as information on a black list is managed, so that the called party is not registered in the black list. It may be set to support call rates.

Referring back to FIG. 2, as the call management device 50 recognizes the decision on the fee support (S250), if it is determined that the fee is not supported, the call management device 50 fails to support the fee. Notify (S260), if the success is reversed and informs the success of the call device 10 (S265).

Then, the call management device 50 to support the call charges to the member according to the call device 10 in the future, the telephone call history according to the call of the member (for example, call holding time, caller information, etc.) Save it (S270). Here, in order to monitor the call history of the members as the call outgoing history information, information on the call history, such as what the call was made with what content may be included. Referring again to FIG. 4, which shows an embodiment of this, as the information on the call history for a certain period (for example, one month) for any member, the receiver information (for example, name, phone number, Work name, etc.), call details, and the like. Recipient information such as the name of the called party, the called party's telephone number, and the called party's work name may be read from the contact information, but the call is directly input by the user.

Referring to FIG. 5, which shows a user interface screen 500 for inputting a user's call history in the call device 10, a call content window 520 is displayed in which a user can directly input a call content. Therefore, after the outgoing call is completed, the user of the call device 10 can perform a brief memo on the contents of the call, so that the call management device 50 can later check the contents of the call. In addition, the manager of the call management device 50 can monitor the contents of each member to perform the call.

In addition, the user interface screen 500 for inputting the call history may further include a call purpose input window 510 for what purpose the call is performed. For example, information related to a task may be input if it is related to a task. In the drawings, a related project is illustrated as call purpose information according to an example. In addition, according to an example, the manager of the call management device 50 may register in advance the purpose list including information on the related projects, the user of the call device 10 any one of the items registered in advance in the purpose list You can also select and enter for currency purposes.

That is, to summarize the call charge support process according to Figure 2, the call management device 50 determines the call charge support by using the outgoing information received from the call device 10 performing the outgoing call, and determines the charge support When the call is stored according to the call history information.

Subsequently, the call management device 50 calculates a call fee to be supported for each member by using the call origination history information for a predetermined period. In addition, the call management device 50 analyzes and provides the phone call history of each member according to a preset monitoring method using the stored call call history information. For example, monitoring information may be provided for checking total talk time for a period of time / hour (working hours or non-working hours) / place (such as business place or non-business place) for business, call partner, and the like.

6 is a flowchart illustrating a process for managing call charge support and call history information according to another embodiment of the present invention.

Referring to FIG. 6, upon receiving a request for a fee support call from the call device 10 (S600), the call management device 50 uses the identification information or user information (ID / password, etc.) of the call device 10 in advance. The user authentication to determine whether or not the registered member is performed (S610).

The call management device 50 checks whether the authentication is successful (S620), and notifies the call device 10 of the authentication failure that the user cannot perform the fee support call (S630).

On the contrary, if authentication is successful, the call management device 50 extracts a list of supportable calls from which the member can perform a fee support call (S635) and provides the call device 10 (S640).

In this embodiment, the same contact information is not provided to all members, but an example of providing different contact information according to a security level set for a member is also provided. The case is illustrated.

Accordingly, the call device 10 displays the received supportable call list on the screen (S650), and when the called party is selected by the user (S660), the call device 10 performs a call connection with the called party (S670), When the call is completed, the call history information (see FIG. 5) as described above is generated and transmitted to the call management device 50 (S680).

The call management device 50 stores the outgoing call history information as described above using the received call history information (S690).

According to the present exemplary embodiment, the fee is not supported for all calls, but only when a call is made with a callee who is able to support the call rate set in each call device 10, thereby supporting the fee according to the indiscriminate call of members. Waste can be prevented. In addition, by using the called party information managed by the call management device 50 from the viewpoint of the user of the call device 10, the inconvenience of having to manage the phone number can be eliminated.

As described above with reference to FIGS. 2 and 6, the call management device 50 obtains details of a particular outgoing call of the call devices 10 and supports communication charges according thereto. This will be explained.

In the simplest settlement method, the amount to be supported may be determined according to the total call time for a certain period of time, but is not necessarily limited thereto, and the call origination of members in various ways determined by the operator of the call management device 50 may be determined. It will be more apparent to those skilled in the art through the following description that the settlement of the support amount using the information can be performed.

As an example of one of the various settlement methods of the support amount, the amount of support may vary depending on the time, region, and called party. This will be described below with reference to the drawings.

7 is a flowchart illustrating a support amount calculation process for call rate support in the call management device 50 according to an embodiment of the present invention, and FIG. 8 is a flowchart for determining a support amount according to an embodiment of the present invention. This table shows the amount of support by total currency score.

Referring to Figure 7, the call management device 50 calculates the total call score according to the call outgoing history for each member (S710). The call score may vary depending on a call execution time, a call holding time, a call execution place, a called party, and the like. As an example, for convenience, the duration of a call is basically calculated as 1 point per minute, if the call duration is outside of working hours, the value is multiplied by 1.5, or from a place away from work. have. According to one example, if a person talks with a customer for 3 minutes outside of working hours outside of working place, a call score of 5.4 is calculated by (1.2) * (1.5) * (3). Therefore, even if the same call, the call score may vary depending on when and where and who.

The call management device 50 determines a support amount corresponding to the calculation of the total call score according to the calls performed for a certain period of time (S720). As a method of determining the support amount, a method in which a preset support amount for each section is set may be used. When the total call score is less than 30 as shown in FIG. In the case of more than 30 points, the support amount for each score range can be set. As shown in the example shown in FIG. 8, the higher the score, the higher the support amount. Furthermore, the higher the score is, the more the telephone calls related to the work are performed. You may.

The call rate support method according to the present invention described above may be embodied as computer readable codes on a computer readable recording medium. Computer-readable recording media include all kinds of recording media having data stored thereon that can be decrypted by a computer system. For example, there may be a read only memory (ROM), a random access memory (RAM), a magnetic tape, a magnetic disk, a flash memory, an optical data storage device, and the like. In addition, the computer-readable recording medium may be distributed and executed in a computer system connected to a computer network, and may be stored and executed as a code readable in a distributed manner.

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined in the appended claims. It will be understood that various modifications and changes may be made.

10-1, 10-2, ..., 10-n: Calling device
30: network
50: call management device

Claims (11)

In the call rate support method in the device connected via the network and the call device,
Determining whether to support the fee by using the outgoing information received from the call apparatus performing the outgoing call;
If the fee support is determined, storing telephone call history information for supporting a fee according to the next call as member information according to the call device;
Calculating a total call score using any one or more of a called party, a call execution time, a call holding time, and a call location according to each call using the call origination information of the call device during a preset period; And
The call charge support method comprising the step of calculating the support charge according to the total call score.
The method according to claim 1,
Determining whether or not the fee support,
Receiving a request for fee support from the call device;
Authenticating the call device; And
If the authentication is successful, comprising the step of providing a pre-stored customer list to the call device,
Call rate support method, characterized in that for determining that the call support only when the call device performs the call to the customer according to the customer list.
The method according to claim 1,
The calling information includes the called terminal information, and determines whether or not the charge support by determining whether the called party is a customer according to previously stored customer information using the called terminal information.
The method according to claim 3,
And further determining whether the current time is a preset supportable time, thereby determining whether to support the fee.
The method according to claim 1,
The call information includes location information of the call device, and determines whether the fee support is determined by determining whether the location according to the location information is a preset supportable area.
delete In the call rate support method in the device connected via the network and the call device,
Determining whether to support the fee by using the outgoing information received from the call apparatus performing the outgoing call;
When the fee support is determined, transmitting a call purpose list to the call device, and receiving call history information including information on a call purpose selected by the user from the call device displaying the call purpose list; And
To support the charges according to the outgoing call in the future, the call rate support method comprising the step of storing the call history information including the call history information as the member information according to the call device.
delete In the call rate support method in the call device,
Displaying a user interface screen for inputting an execution command of a fee support call;
Transmitting outgoing information corresponding to a telephone call according to a user input for the fee support call to a call management device connected through a network;
Receiving and displaying fee support determination information from the call management device that has determined whether to support the fee using the calling information;
Outputting a user interface for inputting a call history when the call by the fee support ends;
Including the step of transmitting the call history information input from the user to the call management device,
The call management device is a call rate support method, characterized in that for storing the call history information for the call support information included.
delete 10. A recording medium readable by a digital information processing apparatus, wherein a program for performing the method of any one of claims 1 to 5, 7, and 9 is recorded.

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