KR101148250B1 - An after sales service system for home appliances using the smart grid - Google Patents

Abstract

The present invention relates to a customer service system of a home appliance using an intelligent power grid.
The present invention is a two-way communication with the power supply, measuring device for measuring and displaying the power information in real time; An energy management device connected to the measurement device to supply power to home appliances based on power information supplied from the outside; A customer service center in charge of customer service of the home appliance and connected to the energy management device in two-way communication; A communication adapter connecting the home appliance and the energy management device to enable power supply and bidirectional communication; The home appliance includes a memory for automatically storing information about the operation of the home appliance every predetermined time period; The home appliance comprises a control unit for determining whether there is an operation abnormality of the product through the information stored in the memory, and automatically transmits the information to the energy management device when the operation abnormality; And a service button for requesting customer service reception to the customer service center during a manual operation of the user. The service button includes information about the home appliance through the communication adapter and the energy management device. The present invention relates to a customer service system for home appliances using an intelligent power grid where customer service reception applications are made.

Description

An after sales service system for home appliances using the smart grid}

The present invention relates to a customer service system of a home appliance using an intelligent power grid.

Electric power for home appliances used in homes is generally supplied through a power plant operated by a public company or a private company, a transmission line, and a distribution line.

It has the characteristics of a central power source, not a distributed power source, a radial structure that spreads from the center to the periphery, and is characterized by a unidirectional supplier center rather than a consumer center.

As a result, only a limited amount of price information about electricity used in the household can be known through the power exchange, and the price system is also a fixed price system.

In order to improve the efficiency of the use of energy while solving the problems described above, the research on the smart grid (Smart Grid) has been actively conducted recently.

The smart grid refers to a next generation power system and its management system for optimizing energy efficiency by exchanging real-time information in both directions by integrating information technology (IT) into an existing power grid.

On the other hand, in order to implement such a smart grid in the home, it is necessary to bidirectionally communicate with the power supply source and the power information by deviating from the unilaterally receiving power from the individual home appliances and the networks to which the plurality of home appliances are connected. There is a growing need for new devices for such two-way communication.

An object of the present invention is to provide a customer service system of a home appliance using an intelligent power grid that is easy to receive service of the home appliance.

The present invention is a two-way communication with the power supply, measuring device for measuring and displaying the power information in real time; An energy management device connected to the measurement device to supply power to home appliances based on power information supplied from the outside; A customer service center in charge of customer service of the home appliance and connected to the energy management device in two-way communication; A communication adapter connecting the home appliance and the energy management device to enable power supply and bidirectional communication; The home appliance includes a memory for automatically storing information about the operation of the home appliance every predetermined time period; The home appliance comprises a control unit for determining whether there is an operation abnormality of the product through the information stored in the memory, and automatically transmits the information to the energy management device when the operation abnormality; And a service button for requesting customer service reception to the customer service center during a manual operation of the user. The service button includes information about the home appliance through the communication adapter and the energy management device. It features a customer service system for home appliances using an intelligent power grid where customer service reception applications are made.

In the present invention, the home appliance is configured to receive power through the intelligent power grid, and the intelligent power grid is connected to communicate with the customer service center of the home appliance.

In addition, the home appliance is provided with a communication adapter for communicating with the intelligent power grid, the operation information of the home appliance is automatically stored on one side every predetermined time, and the information stored in the memory to determine the operation of At this time, a control unit for automatically transmitting the information to the communication adapter is provided.

Therefore, when an operation abnormality occurs in the home appliance, it is possible to automatically apply for customer service reception to the customer service center.

In addition, since the information delivered to the customer service center includes the unique information of the home appliance and the operation abnormality information of the home appliance, the customer service center can check the abnormal state of the home appliance through this.

In addition, the customer center transmits the customer service reception information to the home appliance through the intelligent power grid, and the customer service reception information transmitted to the home appliance is shown through the display means, so that the user can confirm and receive the customer service. Has an advantage.

1 is a schematic view showing the structure of an intelligent power grid.
2 is a view schematically showing a power supply structure of a home appliance according to the present invention.
3 is a view showing an embodiment of a home appliance according to the present invention.
4 is a system configuration diagram for the service of home appliances shown in FIG. 3;
FIG. 5 is a flowchart illustrating a process of receiving a customer service state of a home appliance according to the system configuration of FIG. 4.
6 is a view showing another embodiment of a home appliance according to the present invention.
7 is a system configuration diagram for the service of household appliances shown in FIG.
FIG. 8 is a flowchart illustrating a process of receiving a customer service state of a home appliance according to the system configuration of FIG. 7.
9 is a view showing another embodiment of a home appliance according to the present invention.
10 is a system configuration diagram for the service of household appliances shown in FIG. 9;
FIG. 11 is a flowchart illustrating a process of receiving a customer service situation of a home appliance according to the system configuration of FIG. 10.

Hereinafter, specific embodiments of the present invention will be described with reference to the drawings. It is to be understood, however, that the spirit of the invention is not limited to the embodiments shown and that those skilled in the art, upon reading and understanding the spirit of the invention, may easily suggest other embodiments within the scope of the same concept.

1 is a view schematically showing a structure of an intelligent power grid, and FIG. 2 is a view schematically showing a power supply structure of a home appliance according to the present invention.

As shown in these figures, the smart grid includes a plurality of power plants for power generation and a plurality of power generation facilities using solar, wind, fuel cells, and the like, and is produced in the plurality of power plants and power generation facilities. Power is sent to the power station.

The power station receives the generated power and transmits the power to the substation, and the substation converts the power into a suitable voltage for a home or a production facility and distributes the power to the demand destination.

In addition, a demand device such as a home or an office is provided with a measurement device 20 (AMI: Advanced Metering Infrastructure) for grasping and using the power and electricity rates supplied as described above in real time. In the intelligent power grid, an energy management system 30 (EMS), which is connected to the measurement device 20 and is responsible for real-time power management and real-time prediction of required power, is provided.

Here, the measuring device 20 is a basic technology for integrating consumers on the basis of an open architecture in an intelligent power grid, enabling consumers to use electricity efficiently, and detecting power supply problems to the power providers to efficiently operate the system. It gives you the ability to do it.

That is, in the intelligent power grid, the measurement device 20 provides a standard for connecting all electric appliances to each other regardless of the manufacturer, and is supplied through the measurement device 20 to the energy management device 30 provided at the demand destination. The real-time price signal of the power market is relayed.

In addition, the energy management device 30 distributes power to a plurality of electrical devices provided in the demand destination, and is connected to each of the electrical devices so as to communicate with each other to recognize the power information of each electrical device based on the amount of power consumption or electricity Power information processing such as fee limit setting is performed to reduce energy and cost.

To this end, the energy management device 30 includes a control unit 36 (see FIG. 4), an input unit 32, a communication unit 34 (see FIG. 4), and a display unit 31, which will be described in more detail below. Let's do it.

Meanwhile, as shown in FIG. 2, the energy management device 30 mainly supplies electric power to the home appliance 1 provided at the demand destination.

To this end, the demand destination is capable of measuring the power supply, electricity charges, and power consumption peak time intervals in real time with a measurement device 20, and the measurement device 20 and a plurality of home appliances 1 can be bidirectionally communicated. It is connected to the home appliance (1) so that the power is distributed to the energy management device 30 for transmitting and receiving the control signal is included to build a power supply network (10).

Here, the energy management device 30 is a display unit 31 for displaying the current state of electricity consumption and the external environment (temperature, humidity, etc.), the input unit 32 that can be operated by the user, wireless or wired such as PLC Communication unit 34 to enable communication with a plurality of home appliances (1) and a control unit 36 for processing the control signal is configured to include.

In addition, the energy management device 30 is connected to the customer service center 800 for repairing the abnormal operation occurs in each of the home appliances (1) used at the customer through the wires of the home appliance according to the invention A customer service system is formed.

That is, in the customer service system of the home appliance 1 according to the present invention, the measurement device 20, the energy management device 30, and the customer service center 800 are connected to enable two-way communication. In addition, the home appliance 1 is connected in two-way communication with the energy management device 30 through a communication adapter (see FIG. 3) described in detail below.

Therefore, the home appliance 1 transmits the operation information of the home appliance 1 to the customer service center 800 through the communication path connected as described above, and checks the received data at the customer service center 800. The customer service system of the home appliance 1 using the intelligent power grid, through which the contents of receipt of the customer service request is transmitted to the home appliance 1 through the energy management device 30, may be formed.

And, the home appliance (1) connected to the energy management device 30 so as to communicate with the unique code for each product is registered in the energy management device 30, the customer-specific code for each product is a unique code for home appliances It is transmitted to the customer service center 800 together with the operation information of (1).

In addition, since the energy management device 30 is provided for each power demand source such as a home or an office, each energy management device 30 may be provided with a home code.

Therefore, in the customer service center 800, the home code of the energy management device 30 and the unique code of the home appliance 1 when the service request of the home appliance 1 is received through the energy management device 30. Is sent together is stored and managed in the customer service center (800).

Hereinafter, this will be described in more detail with reference to the accompanying drawings.

3 is a view showing an embodiment of a home appliance according to the present invention, FIG. 4 is a diagram showing a system configuration for servicing the home appliance shown in FIG. 3, and FIG. 5 is shown in FIG. 4. According to the system configuration, a flow chart showing a process of receiving a customer service situation of a home appliance is shown.

In these figures, an air cleaner 100 is shown as an example of the home appliance 1 according to the present invention.

The air cleaner 100 includes a front panel unit 120 that forms a front appearance, a main body 130 that is equipped with a filter (not shown) that forms an overall appearance and filters external air including foreign matter and filters it; The operation display unit 135 provided in the main body 130 and showing an operating state of the air cleaner 100, an adjusting unit 133 for allowing a user to control the operation of the air cleaner 100, and the main body 130. Is provided on one side of the smell sensor for detecting bad smell in the air 133, azeotropic outlet 136 for discharging the filtered air back into the air, safety to prevent the foreign material is introduced into the air outlet 136 The blocking network 134, and comprises a dust sensor unit 131 for detecting a dust state in the air.

In addition, the front panel unit 120 may be detachably mounted to the filter case 123 for fixing and protecting the filter for separating and filtering the foreign matter in the incoming air, the upper side of the filter case 123 The filter handle 122 is provided so that the user can hold and detach.

The front panel unit 120 is hinged to the main body 230 and rotates by a predetermined angle to the front surface to be detachable.

In addition, the air purifier 100 is connected to a communication adapter 600 for supplying power while communicating with the energy management device 30 to a plug 180 for transmitting operating power to the main body 130. Power supply and two-way communication.

That is, the communication adapter 600 is mounted to connect between the socket 520 of the outlet 500 connected to the power supply network 10 and the plug 180 to enable power supply and bidirectional communication. .

In detail, the communication adapter 600 is formed in a shape corresponding to the first coupling portion 611 and the socket 520 to correspond to the mounting of the plug 180 and to be fitted to the mounting A second coupling part 612 may be provided to connect the air cleaner 100 to the power supply network 10.

The communication adapter 600 has an adapter memory 660 for storing operation information of the air cleaner 100, a communication unit 34 of the energy management device 30, and the air cleaner 100. It is configured to include an adapter communication unit 620 and the adapter control unit 640 for transmitting and receiving the drive information in communication with.

To this end, the plug 180 of the air cleaner 100 further includes a data terminal for transmitting and receiving data in addition to a power supply terminal, and the first connection part 611 is formed to correspond thereto, or inside the air cleaner 100. The adapter communication unit 620 and the power management communication chip for transmitting and receiving the driving information and power information with the communication unit 34 of the energy management device 30 may be further provided.

When the air purifier 100 and the power supply network 10 are connected through the communication adapter 600 by the above configuration, the power consumption according to the operation signal of the air purifier 100 is checked and the adapter memory 660 is stored. To this end, an encoder for checking the rotation speed of the suction motor may be further provided inside the main body 110, and check information of the encoder may be stored in the adapter memory 660.

On the other hand, the main body 110 is provided with a memory 118 for storing the driving information, the control unit 116 to determine whether the normal operation of the air cleaner 100 based on the information stored in the memory 118 is It is provided.

The memory 118 stores information on the operation of the air cleaner 100 at a predetermined time interval, that is, whether the air cleaner 100 operates normally, the intake and discharge of air, the normal operation of the filter, and the operation of various sensors.

The controller 116 determines whether the air cleaner 100 operates normally based on the information stored in the memory 118 and the information on the operating environment of the product.

When the filter replacement time has passed by the control unit 116 or when it is determined that there is an error in the operation of the air cleaner 100, information related to the error is sent to the customer service center 810 through the adapter communication unit 620. It will be sent automatically.

On the other hand, the main body 130 has a service button that allows the user to manually operate the drive information stored in the memory 118 to transmit to the air cleaner customer service center 810 through the energy management device 30 ( 190 is further provided.

The service button 190 is directly pressed by the user when an operation abnormality of the air cleaner 100 occurs. Therefore, when the air cleaner 100 is normally operated, it is preferable not to press it, and therefore, it may be desirable to be provided at one side of the main body 110.

The service button 190 may be used in a situation where a customer service application cannot be automatically applied by the controller 116 or when a user needs to apply for a service manually.

In addition, the main body 130 has display means for showing customer service reception information transmitted from the air cleaner customer service center 810 in response to the information transmitted by the control unit 116 or the service button 190. It is provided.

To this end, it is preferable that the display means is composed of a display panel 170 in the form of a liquid crystal panel capable of showing characters, and the contents shown are expected failure parts of the air cleaner 100, the estimated cost and repair period for the repair. And location of service centers in close proximity.

Hereinafter will be described the operation of the present invention according to the embodiment having the above configuration.

When the user wants to clean using the air purifier 100 according to the present invention, the plug adapter 180 is inserted into the communication adapter 600, and then the outlet 500 connected to the home power supply network 10. The air cleaner 100 is connected to the energy management device 30 by inserting the communication adapter 600 into the air purifier 100.

When the energy management device 30 and the air purifier 100 are connected, the energy management device 30 selects a power supply source to be supplied to the air cleaner 100 from a plurality of power sources according to the energy supply mode. Power is distributed under the control of the energy management device 30 to supply power to the air cleaner 100.

When the power supply is made as described above, it is possible to perform the air cleaning operation by sucking and filtering the outside air of the air cleaner 100, the air cleaner 100 and the energy management device 30 is connected While the air cleaning operation is performed from the moment, driving information of the air cleaner 100 is stored in the memory 118.

On the other hand, when the driving abnormality such as the air filtering operation is not smooth or the filter replacement time is over, when the air cleaner 100 and the energy management device 30 is correctly connected, the controller 116 detects the abnormality. 116 is configured to press the service button 190 provided in the main body 110 through the adapter communication unit 620 or the user directly to the malfunction information stored in the memory 118 of the air cleaner 100 The service request may be sent to the air purifier customer service center 810.

That is, when the service button 190 is pressed, the corresponding information transmitted through the control unit 116 is temporarily stored in the adapter memory 660 in the communication adapter 600, the air cleaner 100 Driving information about the transmission to the energy management device (30).

In addition, the energy management device 30 transmits a unique code of the air cleaner 100 together with driving information of the air cleaner 100 stored in the adapter memory 660 to the air cleaner customer service center 810. The air cleaner customer service center 810 checks this and can check whether there is an abnormality of the air cleaner 100.

In addition, the air purifier customer service center 810 in response to the request for the customer service requested as described above, the home code of the energy management device 30 for which customer service is applied, the unique code of the air purifier 100, and the air purifier 100. After receiving the customer service by checking the driving information of), the reception related information is delivered to the energy management device 30 in which the customer service application was made.

In this case, the reception-related information transmitted from the air cleaner customer service center 810 may include a predicted failure site, an estimated cost for repair, a repair period, and a location of a service center in the near distance.

In addition, the energy management device 30 receiving the received information is transmitted to the air cleaner 100 through the communication adapter 600, the air cleaner 100 is shown to the user through the display 170 The user can confirm that the application for customer service has been completed and can easily receive the service.

On the other hand, Figure 6 is a view showing another embodiment of a home appliance according to the present invention, Figure 7 shows a system configuration for the service of the home appliance shown in Figure 6, Figure 8 is shown in Figure 7 According to the system configuration shown in the flow chart showing the process of receiving the customer service status of the home appliance is shown.

In these figures, the ionizer 200 to which the present invention is applied is shown.

As shown, the ionizer 200 according to the present invention is provided with an ionizer body 210 having an open side and a hollow inside. In addition, the ionizer main body 210 formed as described above has a front cover 232 for shielding the opened front surface of the ionizer main body 210 and a decoration that is coupled to the front cover 232 to form an appearance. Panel 234 is combined to form a predetermined space.

An electrolytic cell (not shown) is provided in the inner space of the ionizer main body 210 formed as described above to generate ionized water.

Meanwhile, a water pipe may be connected to the ionizer body 210 to supply water for generation of ionized water, and one or more filters may be provided in the inner space to purify the water supplied through the water pipe.

The filter may be easily detached by opening and closing the filter cover 212 provided on one side of the ionizer main body 210.

In addition, a nozzle holder assembly 290 is provided on the upper surface of the ionizer body 210 so that the extraction nozzle 292 may be fastened for the extraction of ionized water, and the nozzle holder assembly 290 is the ionizer body 210. It is mounted so as to be rotatable in the water extraction position of the ionized water through the water extraction nozzle 292 is possible to change.

On the other hand, one side of the decorative panel 234 is provided with a driving button 233 for inputting the operation or operation stop command of the ionizer 200, the operation button 233 detects the capacitance to transfer the control signal It can be configured as a touch method.

In addition, the ionizer 200 is connected to the above-described power management network 10 through the ionizer display 260 so that the power supply information can be confirmed through the ionizer 200, and through the ionizer display 260 The ionizer operation unit 240 is provided to allow a user to input a control command while viewing the confirmed information.

In the ionizer 200 configured as described above, the communication adapter 600 which enables the power supply to be made while communicating with the energy management device 30 is connected to the plug 280 for transmitting the operating power as in the above-described embodiment. Connected, power supply and two-way communication.

That is, the communication adapter 600 is mounted to connect between the socket 520 of the outlet 500 connected to the power supply network 10 and the plug 280 to enable power supply and bidirectional communication. .

The communication adapter 600 has a first coupling portion 611 which is formed to correspond to the plug 280 to be fitted, and a second that is formed to have a shape corresponding to the socket 520 to be fitted. A coupling unit 612 may be provided to connect the ionizer 200 to the power supply network 10.

In addition, the communication adapter 600 communicates with the adapter memory 660 for storing operation information of the ionizer 200, the communication unit 34 of the energy management device 30, and the ionizer 200. And an adapter communication unit 620 and an adapter control unit 640 for transmitting and receiving driving information.

To this end, the plug 280 of the ionizer 200 is further provided with a data terminal for transmitting and receiving data in addition to a power supply terminal and the first connection part 611 is formed to correspond thereto, or the adapter inside the ionizer 200. The communication unit 620 and the power management communication chip for transmitting and receiving the driving information and power information with the communication unit 34 of the energy management device 30 may be further provided.

When the ionizer 200 and the power supply network 10 are connected through the communication adapter 600 by the above configuration, a memory 238 for storing driving information is provided and stored in the memory 238. The controller 236 is provided to determine whether the ionizer 200 is operating normally based on the information.

The memory 238 stores information regarding the operation of the ionizer 200, ie, normal operation of the filter, normal operation of the filter, and operation of various sensors at predetermined time periods.

The controller 236 determines whether the ionizer 200 is normally operated based on the information stored in the memory 238 and the information on the operating environment of the product.

When the filter replacement time has passed by the control unit 236 or when it is determined that there is an error in the operation of the ionizer 200, information related to the error is automatically sent to the customer service center 820 through the adapter communication unit 620. Will be sent to.

On the other hand, the ionizer 200 has a service button 220 to allow the user to manually operate the drive information stored in the memory 238 to the ionizer customer service center 820 through the energy management device 30 ) Is further provided.

The service button 220 is directly pressed by the user when an abnormal operation of the ionizer 200 occurs. The service button 220 may be used in a situation where it is not possible to automatically apply for a customer service by the controller 236 or when a user needs to apply for a service manually.

Therefore, the operation information of the ionizer 200 stored in the adapter memory 660 is the energy management device using the adapter communication unit 620 in the adapter control unit 640 when the service button 290 is pressed by a user Is sent to 30.

In addition, the energy management device 30 that receives the operation information of the ionizer 200 as described above delivers the operation information received with the unique code of the ionizer 200 to the ionizer customer service center 820 of the ionizer The service request will be made.

Hereinafter will be described the operation of the present invention according to the embodiment as described above.

When the energy management device 30 and the ionizer 200 are connected, the energy management device 30 selects a power supply source to supply the ionizer 200 from a plurality of power sources according to an energy supply mode, and the selected power source is It is distributed under the control of the energy management device 30 to supply power to the ionizer 200.

When the power is supplied as described above, the user selects a cooking mode through the operation unit 231 of the ionizer 200 and presses an operation button to execute the selected cooking mode. In addition, in the ionizer 200, the food is cooked by operating a heating source according to the input cooking mode, and operation information is stored in the memory 238.

On the other hand, even when the cooking command is input through the operation unit 231 as described above, if the ionizer 200 does not operate normally, the control unit 236 automatically the operation failure information stored in the memory 238 automatically the customer Transfer to the service center 820 or the user can press the service button 220 provided on one side of the operation unit 231 to apply for service to the ionizer customer service center 820.

In detail, when the controller 236 automatically or when the user checks the abnormal operation of the ionizer 200 and manually presses the service button 220 directly, the communication adapter 600 in the adapter memory 660 Operation information of the ionizer 200 stored in the is transmitted to the energy management device (30).

In the energy management device 30, the ionizer customer service center delivers the unique code of the ionizer 200 along with driving information of the ionizer 200 stored in the memory 2380 to the ionizer customer service center 820. This can be confirmed at 820 and the presence or absence of an abnormality of the ionizer 200.

In addition, the ionizer customer service center 820, the home code of the energy management device 30, the unique code of the ionizer 200 and the driving of the ionizer 200 for the customer service request requested as described above After confirming the information and receiving the customer service, the reception related information is delivered to the energy management device 30 in which the customer service application was made.

In this case, the reception-related information transmitted from the ionizer customer service center 820 may include a predicted failure site, an estimated cost for repair, a repair period, and a location of a service center in a short distance.

In addition, the energy management device 30 receiving the received information is transmitted to the ionizer 200 through the communication adapter 600, the ionizer 200 is a display means for displaying this display unit 235 By showing to the user through the user can confirm that the application for customer service is completed and can easily receive the service.

On the other hand, Figure 9 is a view showing another embodiment of a home appliance according to the present invention, Figure 10 shows a system configuration for the service of the home appliance shown in Figure 9, Figure 11 According to the system configuration shown in FIG.

In these figures, the water purifier 300 to which the present invention is applied is shown.

The water purifier 300 shown in these figures is formed by the water purifier body 310 forming the skeleton and the front assembly 360 and the top cover 340 mounted to the water purifier body 310.

Although not shown, a plurality of filters for filtering the raw water supplied to the inside of the water purifier main body 310 and a reservoir for receiving purified water through the filter and purified water from the reservoir are respectively cooled or Cold water tank and hot water tank for heating are provided.

In addition, one side of the water purifier body 310 is formed so that a predetermined portion is opened for smooth management of the filter. In addition, the filter cover 312 is selectively mounted at one side opening of the water purifier main body 310 opened as described above, so that the filter can be easily replaced after the filter cover 312 is removed.

In addition, the front assembly 360 is formed at the front side of the water purifier main body 310 to form part of the front and side exterior, and the top cover 340 is formed at the upper side.

In detail, the front assembly 360 includes a front cover 362 formed to surround a part of the side and the front of the water purifier body 310 and a decoration plate 364 coupled to the front cover 362 to form an exterior. do.

The front cover 362 has a lower portion recessed inwardly so as to provide a space for taking out water, and an upper portion thereof is flattened to provide a mounting position of the decor plate 364.

In addition, the decor plate 364 is provided with a touch input water purifier input unit 390 capable of inputting a control command as well as checking an operating state of the water purifier 300, and is located above the water purifier input unit 390. A water purifier display 350 is provided to check the control situation and the control command input.

In addition, a water intake lever 368 for water intake is positioned at the lower portion of the front cover 362.

The water intake lever 368 is divided into a hot water lever (not shown) and a cold water lever (not shown) so that water at a temperature selected by a user may be supplied.

In addition, the bottom of the front assembly 360 is provided with a drip tray 366 for accommodating water supplied through the intake lever 368, the drip tray 366 is selectively separated and accommodated therein The water can be emptied directly by the user.

Meanwhile, a tempered glass plate having a corresponding size is formed on the front side of the water purifier display 350 and the water purifier input unit 390, and a function display unit for determining the position of the water purifier input unit 390 to the rear side of the tempered glass plate. Shown.

That is, the function display unit may display a cold water or hot water display, a replacement time of the filter, and a continuous extraction of water as a pattern printed on the decor plate 364 in the form of a simple icon.

Therefore, the user can check the function display unit as shown above and operate the water purifier input unit 390.

On the other hand, the main body 340 is provided with a memory 318 for storing driving information, the control unit 316 for determining whether or not the normal operation of the water purifier 300 based on the information stored in the memory 318 is provided do.

The memory 318 stores information regarding the operation of the water purifier 300 at a predetermined time period, that is, whether the water is normally operated, the amount of purified water, the normal operation of the filter, and the operation of various sensors.

The controller 316 determines whether the water purifier 300 is normally operated based on the information stored in the memory 318 and the information on the operating environment of the product.

When the filter replacement time has passed by the control unit 316 or when it is determined that there is an error in the operation of the water purifier 300, information related to the error is automatically transmitted to the customer service center 830 through the adapter communication unit 620. Will be sent to.

On the other hand, the main body 340 has a service button 370 that allows the user to manually operate the drive information stored in the memory 318 to transmit to the water purifier customer service center 830 through the energy management device 30 ) Is further provided.

The service button 370 is directly pressed by the user when an operation abnormality of the water purifier 300 occurs. Therefore, when the water purifier 300 operates normally, it is preferable not to press it, and therefore, it may be desirable to be provided at one side of the main body 340.

The service button 370 may be used in a situation where a customer service application cannot be automatically applied by the controller 316 or when a user needs to apply for a service manually.

In addition, the main body 340 is provided with display means for showing customer service reception information transmitted from the water purifier customer service center 830 in response to the information transmitted by the control unit 316 or the service button 370. do.

To this end, it is preferable that the display means is composed of a display 350 in the form of a liquid crystal panel capable of showing characters, and the contents shown are expected failure parts of the water purifier 300, estimated costs and repair periods, and This may include the location of service centers in close proximity.

Hereinafter will be described the operation of the present invention according to the embodiment having the above configuration.

When the user wants to clean using the water purifier 300 according to the present invention, the plug adapter 330 is inserted into the communication adapter 600, and then connected to an outlet 500 connected to the home power supply network 10. The water purifier 300 is connected to the energy management device 30 by fitting the communication adapter 600.

When the energy management device 30 and the water purifier 300 are connected, in the energy management device 30, a power supply source to be supplied to the water purifier 300 is selected from a plurality of power sources according to an energy supply mode, and the selected power is The power is supplied to the water purifier 300 by being distributed under the control of the energy management device 30.

When the power supply is made as described above, it is possible to perform the air cleaning operation by sucking and filtering the outside air of the water purifier 300, from the moment the water purifier 300 and the energy management device 30 is connected While the air cleaning operation is performed, driving information of the water purifier 300 is stored in the memory 118.

On the other hand, if the driving abnormality such as filtering is not smooth or the filter replacement time elapsed in the state that the water purifier 300 and the energy management device 30 is correctly connected, the control unit 316, the control unit 316 is a service of the water purifier 300 by pressing the service button 370 provided in the main body 340 through the adapter communication unit 620 or the user directly to the malfunction information stored in the memory 318. The request may be sent to the air purifier customer service center 830.

That is, when the service button 370 is pressed, the communication adapter 600 temporarily stores the corresponding information transmitted through the control unit 316 in the adapter memory 660 and relates to the water purifier 300. The driving information is transmitted to the energy management device 30.

The energy management device 30 delivers the unique code of the water purifier 300 together with the driving information of the water purifier 300 stored in the adapter memory 660 to the air purifier customer service center 830. The service center 830 checks this and checks the abnormality of the water purifier 300.

In addition, the water purifier customer service center 830, the home code of the energy management device 30, the unique code of the water purifier 300 and the operation of the water purifier 300 in the water purifier customer service center 830 requested as described above. After confirming the information and receiving the customer service, the reception related information is delivered to the energy management device 30 in which the customer service application was made.

In this case, the reception-related information transmitted from the water purifier customer service center 830 may include an expected failure site, an estimated cost for repair, a repair period, and a location of a service center in a near distance.

In addition, the energy management device 30 receiving the received information is transmitted to the water purifier 300 through the communication adapter 600, the water purifier 300 is shown to the user through the display 170 to the user After confirming that the application for customer service has been completed, the service can be easily received.

* Brief description of reference numbers
20 ..... Measurement Device 30 ..... Energy Management Device
100 ..... Air Purifier 200 ..... Ionizer
300 ..... Water purifier 600 ..... Communication adapter
620 ... adapter adapter 640 adapter controller
660 ..... adapter memory

Claims (8)

A measuring device for performing bidirectional communication with a power supply source and measuring and displaying power information in real time;
An energy management device connected to the measurement device to manage electric power use of home appliances based on power information supplied from the outside;
A customer service center in charge of customer service of the home appliance and connected to the energy management device in two-way communication;
A communication adapter connecting the home appliance and the energy management device to enable power supply and bidirectional communication;
The home appliance includes a memory for automatically storing information about the operation of the home appliance every predetermined time period;
The home appliance comprises a control unit for determining whether there is an operation abnormality of the product through the information stored in the memory, and automatically transmits the information to the energy management device when the operation abnormality; And
Includes; a service button to be manually operated by the user to apply for customer service to the customer service center;
Customer service system of a home appliance using an intelligent power grid that provides the customer service application by providing the information to the customer service center through the communication adapter and energy management device when the home appliance malfunctions.
According to claim 1, wherein the home appliance,
When the information according to the malfunction of the home appliance is automatically received by the customer service center, the customer service system of the home appliance using the intelligent power grid is provided with a display means for displaying the customer service reception contents registered in the customer service center .
The method of claim 1, wherein the communication adapter,
A first coupling part connected to the plug of the home appliance;
A second coupling part coupled to an outlet connected to the energy management device;
Adapter communication unit for transmitting and receiving the control signal with the energy management device,
Adapter memory for storing information on the malfunction of the product transmitted by the control unit;
The customer service system of a home appliance using an intelligent power grid including an adapter control unit for transmitting the information on the operation abnormalities of the home appliance stored in the adapter memory to the energy management device when applying for customer service reception by the controller.
The method of claim 3, wherein in the energy management device,
Customer service system of home appliances using intelligent power grid that transmits the unique information of the connected home appliances together with the malfunction information of home appliances stored in the adapter memory to the customer service center when applying for customer service according to the malfunction of the home appliances .
The method of claim 2,
The household appliance is an air purifier, and the display means is provided in a control panel in which operation commands and operation information of the air purifier are shown, and the memory and the control unit are provided using an intelligent power grid provided at one side of the main body of the air purifier. Customer service system of home appliances.
The method of claim 2,
The home appliance is an ionizer, and the display means is provided in a control panel in which the operation command input and operation information of the ionizer are shown, and the memory and the controller are provided in the home appliance using an intelligent power grid provided at one side of the main body of the ionizer. Customer service system.
The method of claim 2,
The home appliance is a water purifier, and the display means is provided in a control panel in which the operation command input and operation information of the water purifier are shown, and the memory and the control unit of the home appliance using an intelligent power grid provided on one side of the main body of the water purifier. Customer service system.
Home appliances that operate using power;
A customer service center in charge of customer service of the home appliance;
A communication adapter connected to a plug of the home appliance to communicate with the home appliance, and transmitting operation abnormality information of the home appliance to the customer service center;
The home appliance includes a service button manually operated by a user to apply for customer service to the customer service center;
When the customer service application is received in the customer service center, the customer service system of a home appliance using an intelligent power grid comprising a display means for displaying the customer service reception contents registered in the customer service center.

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