KR101133573B1 - Method for Reserving and Managing Medical Service - Google Patents

Abstract

Disclosed is a method for scheduling and managing medical services. The management system of the present invention promotes medical services that can be provided by affiliated hospitals for medical consumers and provides the mediation function of medical appointments. Through this, the medical consumer can be provided with integrated medical services such as the attending physician, and from the point of view of the hospital, the hospital can promote the service by promoting the hospital and monitoring the consumer. Furthermore, the management system seeks to improve the quality of medical services by selectively providing integrated medical records to hospitals in accordance with the consent of consumers to view medical records.

Provide medical services, appointment brokerage, and access to medical records

Description

{Method for Reserving and Managing Medical Service}

The present invention relates to a medical service reservation and management method for promoting medical service through an affiliated hospital to a medical consumer and brokering a medical appointment.

Medical care is a very important field that is inseparable from modern life. Nevertheless, medical consumers do not know the right information about providers of medical services (hospitals, clinics), and most of that information is uncertain information from non-experts around them. On the contrary, even as a hospital, there is no way to properly advertise their services, and the prolongation of this condition amplifies the ignorance of medical consumers.

As a result, medical consumers are not provided with high-quality services, and even as hospitals, they do not reduce the need for marketing through service competition. The detriment of this problem comes back to the medical consumer.

Furthermore, although medical consumers can easily book and receive services from hospitals, the prolonged and stagnant absence of such services is taking for granted such inconvenience. Naturally, due to the absence of channels between consumers and hospitals and the high psychological barriers of medical services, feedback of consumer evaluations is unpredictable.

In addition, since the patient's medical records are managed separately for each hospital, if the patient changes the hospital, the inconvenience and cost of copying the medical records from the previous hospital is incurred, while the medical records are not shared. Misuse of medicines may occur, such as overlapping prescriptions of drugs or prohibiting combination medications.

An object of the present invention is to promote medical services through affiliated hospitals for medical consumers, mediate appointments, investigate the service satisfaction of medical activities after treatment, and notify the corresponding hospitals to improve medical services. It provides a method of scheduling and managing medical services.

In addition, another object of the present invention is to provide a medical service reservation and management method that allows the sharing of medical records between affiliated hospitals with the consent of medical consumers.

In order to achieve the above object, the medical service reservation and management method of the management server of the present invention includes a reservation acceptance step and a monitoring step.

The reservation accepting step may include transmitting information about pre-affiliated hospitals to a terminal of a medical service consumer and promoting the information; Receiving reservation information from the terminal of the consumer for requesting a medical appointment at a selected hospital among the affiliated hospitals; Requesting confirmation of reservation by transmitting the received reservation information to a terminal of the selected hospital; And completing the reservation by receiving the response according to the reservation confirmation request from the terminal of the selected hospital and transmitting the terminal to the terminal of the consumer.

The monitoring step may include, after the actual medical treatment according to the completion of the reservation, transmitting a monitoring guide message for collecting the consumer's evaluation of the medical treatment to the terminal of the consumer; And providing the evaluation result input by the consumer to the terminal of the selected hospital according to the guide message.

According to an embodiment, the medical service reservation and management method of the present invention may include determining whether or not a user consents to view the medical record when the medical record is requested to be viewed by the terminal of the selected hospital; And if there is a user's consent to the medical record reading may further comprise the step of transmitting the requested medical record to the terminal of the selected hospital for viewing.

Here, the medical records requested to read may be received from the terminals of the affiliated hospitals as medical records made after performing the reservation acceptance step with the affiliated hospitals including the selected hospital and the consumer.

According to another embodiment, the reservation acceptance step of the medical service reservation and management method of the present invention comprises: preparing a schedule for the next medical care based on the medical record of the consumer; And when a medical treatment date according to the schedule arrives, transmitting a notice to the terminal of the consumer to proceed with the medical appointment for the next medical treatment.

According to the medical service reservation and management method of the present invention, the medical consumer may be provided with promotional materials for medical services, such as information on affiliated hospitals, types of medical services, service costs, and guidance on medical appointment services. The integrated medical services provided by the system may also provide additional benefits, such as a discount on separate service costs.

The medical service management method of the present invention is to be used as an important data for improving hospital services by mediating medical appointments between consumers and affiliated hospitals, investigating the evaluation and satisfaction of consumers about the medical treatment and treatment, and feeding back to the corresponding hospitals. And improve the health care of the hospital.

Furthermore, the medical service management method of the present invention allows the hospital to easily view the medical records of the previous hospital by managing the medical records according to the medical treatment. In order to provide such reading, computerization of the user's consent and the like enables convenient and simple provision of medical services to both consumers and hospitals, and quality improvement of medical services.

In addition, according to the medical service management method of the present invention, it is possible to provide medical schedule management to the registered consumer. Accordingly, the consumer may be notified and plan the next treatment schedule in advance for service items requiring periodic management, such as a medical examination, a tooth scaling cycle, and the like.

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be described in more detail with reference to the drawings.

1 is a block diagram of a medical service management system according to an embodiment of the present invention.

Referring to FIG. 1, the management system 100 of the present invention includes at least one medical consumer terminal 101 and 103, at least one hospital terminal 111 to 115, and a management server 130. The consumer terminals 101 and 103 and the hospital terminals 111 to 115 are connected to the management server 130 through a wired or wireless internet 150.

The medical consumer terminal (or simply referred to as a 'consumer') 101 or 103 includes individual or group customers, and in the case of a group customer, a management server through a group-owned internal computer network 103-1 ↔ internet 150 130 can be connected. The consumer terminals 101 and 103 may connect to the management server 130 via the Internet 150 using a wired or wireless interface, as well as a personal computer (PC) as well as a personal digital assistant (PDA). Portable terminals such as assistants, notebooks, mobile phones, and the like.

Hospital terminals (or simply referred to as “hospitals”) 111 to 115 refer to computer systems of hospitals affiliated with the management system 100 of the present invention or to computer systems with separate networks, which do not directly include medical services. No. In the case of a large hospital, a separate computer system may correspond to the hospital terminals 111 to 115, and in the case of a small or small hospital or a personal hospital, a personal computer may correspond to the hospital terminals 111 to 115.

The hospitals 111 to 115 may promote their medical services to individuals or companies or groups through the management server 130, and may receive a medical appointment brokerage service by the management server 130.

The management server 130 provides a mediation service for the promotion and appointment of various medical services between the consumers (101, 103) and the hospitals (111 ~ 115), the provision of such services is preferably in the form of a web page. . Therefore, the consumer (101, 103) or the hospital (111 ~ 115) can access the home page of the management server 130 to request a variety of services and receive the results, a separate log in (log in) and log out (Log out) can be done.

The management server 130 provides promotional materials for medical services to internal servers of consumers, particularly corporations or corporations (hereinafter referred to as 'groups'), so that the management server 130 can be started through the internal computer network for affiliated hospitals. Act for publicity. Such information may include information about affiliated hospitals, types of medical services, service costs and discounts thereof, and guidance on medical appointment services through the management server 130.

The management server 130 may perform a member registration procedure for the consumers 101 and 103, and may provide medical schedule management for the registered members 101 and 103. Service items that require periodic management in order to maintain health rather than a single condition, such as health checkups, scaling of teeth, etc., require regular and periodic management. The management server 130 plans the next care schedule based on such care records when treatment for a particular consumer is made. When the date according to the schedule arrives, the management server 130 may guide the consumer 101, 103 to proceed with the appointment of the next treatment by sending a notice.

In addition, when a consumer of the consumer terminals 101 and 103 wishes to receive medical treatment at one of the affiliated hospitals, the management server 130 mediates the medical appointment of the consumer to the hospitals 111 to 115. The management server 130 monitors the evaluation of the consumer about the treatment and treatment according to the reservation and feeds back to the hospitals 111 to 115, thereby improving the medical service of the hospital.

Hereinafter, a medical service management method of the management server 130 will be described with reference to FIGS. 2 and 3. On the basis of various information provided from the management server 130, a case where the individual consumer 101 makes a medical appointment to aa hospital 111, which is one of the affiliated hospitals will be described as an example.

[Mediation of reservation of medical treatment]

2 is a flowchart provided to explain a method of mediating a medical appointment according to an embodiment of the present invention.

The consumer 101 accesses the web page of the management server 130 to receive the appointment by sending the reservation information for the appointment to the management server 130. The treatment appointment information includes a treatment subject, a desired region, a selected hospital name (aa hospital), a selected doctor's name, and information about a treatment date / time (S201).

The management server 130 transmits the treatment reservation information to the aa hospital 111 and requests a reservation (S203).

The aa hospital 111 determines whether the appointment of medical treatment of the consumer 101 is possible based on the reservation information transmitted from the management server 130 and transmits a response to the reservation confirmation to the management server 130. In this case, the response may correspond to a reservation completion due to a reservation available or a reservation impossible due to a reservation not available (S205).

The management server 130 notifies the consumer 101 of the reservation confirmation, that is, the response (S207).

This step leads to the mediation of medical services of the present invention. If the response to the reservation confirmation received from the aa hospital 111 is not available for reservation, the management server 130 may provide the corresponding information to the consumer 101 and repeat steps S201 to S205.

In addition, S201 may be made by selecting a desired item on the 'reservation reservation' web page provided by the management server 130, steps S203 to S207 also in the form of a web page aa hospital 111 and the consumer 101 It may be provided to.

In this case, since the reservation status of the hospital is already displayed on the page presented by the management server 130 for the reception of the reservation in step S201, it may be possible only to accept the reservation on the date and time when the reservation is possible. In this case, the case of receiving the same response as step S205, in particular, the non-reservable response may not occur. However, even in such a case, since there may be a direct visit reservation in a corresponding hospital, a procedure such as asking whether aa hospital 111 can make a reservation and receiving a response may be necessary.

[Feedback of medical results]

After a medical appointment is made by the management server 130, the medical service is actually made by the consumer visiting the hospital. The method of the present invention receives and manages the result of the treatment from the hospital, and monitors the user's evaluation of the treatment and treatment and feeds it back to the hospital.

Referring to FIG. 2, when a consumer visits the hospital and completes the provision of medical services of the hospital according to the reservation of the previous step, the aa hospital 111 manages the medical records such as the examination and treatment contents and the prescription of the medication. Enter in (130). The management server 130 integrates and manages the medical records input from the aa hospital 111 together with the medical records of other hospitals. The integrated managed care record is also used in the above-described care schedule, and may be selectively provided for viewing the care record described below (S209).

The management server 130 transmits a guide for monitoring the user's evaluation of the treatment and treatment to the consumer (101) (S211).

When the consumer 101 inputs the evaluation result to the management server 130 according to the guidance (S213), the management server 130 transmits the evaluation result including the inconvenience to the aa hospital 111 (S215). .

The management server 130 may perform an investigation on the improvement and marketing direction of the hospital based on the monitoring results from all the consumers who have been treated at the aa hospital 111, including the consumer 101 (S217). ).

As described above, steps S209, S213, and S215 may be made through a web page provided by the management server 130, and the notice sent in step S211 may be made through a consumer email or the like.

[Viewing Medical Records]

In medical care for a particular consumer, medical records from previous hospitals can be very important. Information about the medical history of the consumer or what medications were previously prescribed is very important in the care and prescription of the current consumer.

However, medical records for a particular consumer made in another hospital may not be provided for reading without the consent of that consumer. For example, if the consumer 101 continues to receive care at aa hospital and wishes to receive care through the bb hospital 113, the bb hospital can read the medical records of the aa hospital only with the consent of the consumer.

The management server 130 may manage in advance by receiving a consumer's consent to view the medical record. Consent for viewing medical records may be made at any time or at any stage, but should be made prior to the doctor's medical treatment, preferably at the step of registering a member or inputting medical appointment information (step S201).

FIG. 3 is a flowchart provided to explain a medical record reading method according to an exemplary embodiment of the present invention. Hereinafter, a method of reading a medical record by the system 100 will be described with reference to FIG. 3.

In step S201 to step S207 of Figure 2 is completed the reservation procedure between the consumer 101 and the bb hospital 113 (S301), the management server 130 receives a request to view the medical record from the bb hospital (113). The request to view the medical record of the bb hospital 113 is generally generated when a visit to the bb hospital is performed by the consumer (S303).

The management server 130 receiving the medical record viewing request determines whether the corresponding consumer 101 is an existing customer of the bb hospital (S305).

If, as a result of the determination in step S305, when the consumer 101 is not an existing customer of the bb hospital, the management server 130 determines whether or not the consumer 101 agreed to view the medical record (S307).

As a result of the determination in step S307, when the consumer 101 agrees to view the medical record, the management server 130 provides the bb hospital 113 with the medical record previously held in relation to the corresponding consumer. In addition, as a result of the determination in step S305, even when the consumer 101 is an existing customer of the bb hospital, the management server 130 provides the bb hospital 113 with the medical records previously held in relation to the consumer ( S309).

As a result of the determination in step S307, if the consumer 101 does not agree to read the medical record, the management server 130 guides the user to reject the request of the bb hospital 113 and create a new chart (S311).

By the above method, even if the consumer 101 changes the hospital for unavoidable reasons, the consumer 101 can receive reliable medical services based on the existing medical history and medication prescription history. Hospitals will also be able to increase customer satisfaction by providing the right care to new customers.

The invention can be implemented with methods and systems. In addition, when the present invention is implemented in computer software, the components of the present invention may be replaced with code segments necessary for performing necessary operations. The program or code segment may be stored in a medium that can be processed by a microprocessor and transmitted as computer data coupled with carrier waves via a transmission medium or communication network.

The media that can be processed by the microprocessor include electronic circuits, semiconductor memory devices, ROMs, flash memory, electrically erasable programmable read-only memory (EEPROM), floppy disks, optical disks, and hard disks. (Hard) Includes the ability to transmit and store information such as disks, fiber optics, wireless networks, and the like. Computer data also includes data that can be transmitted over electrical network channels, optical fibers, electromagnetic fields, wireless networks, and the like.

In addition, although the preferred embodiment of the present invention has been shown and described above, the present invention is not limited to the above-described specific embodiment, the technical field to which the invention belongs without departing from the spirit of the invention claimed in the claims. Of course, various modifications can be made by those skilled in the art, and these modifications should not be individually understood from the technical spirit or the prospect of the present invention.

1 is a block diagram of a medical care management system according to an embodiment of the present invention;

2 is a flow chart provided in the description of the mediation method of medical appointment according to an embodiment of the present invention, and

3 is a flowchart provided to explain a medical record reading method according to an embodiment of the present invention.

Claims (5)

A medical service reservation and management method using a management system including at least one medical consumer terminal, at least one hospital terminal, and a management server for brokering the consumer terminal and the hospital terminal, Transmitting information about hospitals affiliated with the management system to the medical consumer terminal through the management server to promote the information; Receiving, by the management server, reservation information transmitted from the medical consumer terminal when reservation information for requesting a medical treatment reservation at a selected hospital among affiliated hospitals is transmitted from the medical consumer terminal; Requesting confirmation of reservation by transmitting reservation information received by the management server to the selected hospital terminal; And Determining, by the selected hospital terminal, whether a medical treatment reservation is possible for the consumer based on the reservation information, and transmitting a response of completion of reservation to the management server, and completing the reservation by transmitting the response to the medical consumer terminal; Including a reservation acceptance step consisting of, After the actual medical treatment according to the reservation reception step, when receiving a request for viewing the medical record from the terminal of the selected hospital, determining whether the management server has the user's consent for the medical record reading; If there is a user's consent to the medical record reading further comprises the step of transmitting the requested medical record to the terminal of the selected hospital through the management server for viewing, The medical records requested to read, Medical service reservation and management method, characterized in that received from the terminal of the affiliated hospitals as a medical record made after performing the reservation acceptance step with the affiliated hospitals including the selected hospital and the consumer. The method of claim 1, Transmitting a monitoring guide message for collecting a consumer's evaluation of the medical treatment to the terminal of the consumer during the actual medical treatment according to the reservation acceptance step; And providing a result of the evaluation input by the consumer to the terminal of the selected hospital according to the guide message. delete delete The method of claim 1, The reservation acceptance step, Preparing a schedule for a next medical treatment based on the medical record of the consumer; And If the medical care date according to the schedule arrives, the medical service reservation and management method further comprising the step of transmitting a notice to the terminal of the consumer to proceed to the appointment for the next medical care.

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