KR101132238B1 - Unified service management system and unified service management method - Google Patents

Abstract

Disclosed are an integrated service management system and an integrated service management method including a central administrator site capable of integrated management of individual administrator sites. According to one embodiment, a plurality of individual manager unit that is accessible to the customer and correspond to the customer site that receives a predetermined service one-to-one, and individually manages the customer site and receives the event generated in the customer site; And a central manager unit connected to the plurality of individual manager units to collect and manage the event in real time. According to this, it is possible to integrate and manage members, partners, managers, products, search and display, order, payment, notification, settlement, statistics, etc. in one central manager unit as well as for each service and site.

Integrated Services, Administration, Central Managers, Distributors, Suppliers

Description

Unified service management system and unified service management method

The present invention relates to an integrated service management system and integrated service management method including a central administrator site capable of integrated management of individual administrator sites.

Service is an intangible service provided by a company to satisfy its utility.

Unlike the past, when Internet companies operating sites that provide services needed by customers provide only one service, recently, they are trying to attract a large number of customers by following a customer-first business route by providing various related services. For example, a design company that provides design sources such as domain services that register a domain name, an internet address, a hosting service that rents a certain space on a server computer, and various icons, images, and photos required for homepage production. It will be able to provide solution mall services that provide services, shopping malls, and web builders.

At this time, the internet company operating the site had to manage a customer, seller, and supplier for the service by setting up a separate administrator site for each service provided. In the case of providing the domain service and the design mall service, the administrator site for managing the customers, sellers, and suppliers related to the domain service and the administrator site for managing the customers, sellers, and suppliers related to the design mall service are separately set. You had to log in directly to the site to manage it.

In addition, even if the same or similar services, a separate administrator site was to be managed according to a plurality of sites that provide the service, thereby managing customers, sellers, suppliers, and the like. There were separate administrator sites for domain services provided through the direct site, which is directly operated and managed by the company, and domain services provided through the affiliate site, which is the site where the company operates in cooperation with other companies. You had to log in directly to the site to manage it.

This restriction is not easy to manage for Internet service providers with a lot of services, requires a lot of management personnel, and applies the principles, concepts, procedures, designs, programs, databases, daemons, etc. necessary to provide services. As a result, each service or site must be applied separately, and there was an inconvenience in that it cannot be uniformly applied to multiple services.

Therefore, there is a need to integrate and manage individual administrator sites while having individual administrator sites for individual management of services provided by the company.

The background art described above is technical information possessed by the inventors for the derivation of the present invention or acquired during the derivation process of the present invention, and is not necessarily a publicly known technique disclosed to the general public before the application of the present invention.

The present invention is an integrated service management that can be integrated and managed in one central manager unit in addition to configuring members, partners, managers, products, search and display, order, payment, notification, settlement and statistics for each service and site It is to provide a system and integrated service management method.

In addition, the present invention manages each site that is divided according to the operating entity, the use subject, or the subject receiving the fee and its distribution method in one central administrator unit to perform separate login and individual access to each site. It is to provide an integrated service management system and an integrated service management method that allows all information such as members, sales history, products, and affiliates to be identified and managed without any need.

In addition, the present invention provides an integrated service management system and an integrated service management method capable of calculating and processing the distribution of revenue in real time in the central manager unit when the revenue is generated and in real time to update the calculation result in the supplier unit, individual manager unit, etc. It is to.

In addition, the present invention is to provide an integrated service management system and an integrated service management method capable of integrated management for alliance sites for each company even if one company is operating multiple companies.

Other objects of the present invention will be readily understood through the following description.

According to an aspect of the present invention, a plurality of individual manager units that are accessible one-to-one and correspond to one-to-one to a customer site provided with a predetermined service, individually manage the customer site and receive an event generated at the customer site. ; And a central manager unit connected to the plurality of individual manager units to collect and manage the event in real time.

The central manager unit may receive a response to the event and deliver it to the individual manager unit corresponding to the event.

The individual manager unit may reflect the response to the event transmitted from the central manager unit to the customer site which individually manages.

The event may include one or more of product purchase and query registration.

The provider providing the service is accessible and may further include one or more provider units integrated and managed by the central manager unit.

The supplier unit receives the product information from the supplier, and the central manager unit may collect the product information in real time and reflect the product information to a corresponding part or all of the plurality of individual manager units.

When the event is a product purchase, the central manager unit may distribute the revenue according to the purchase in real time and reflect it to one or more of the individual manager unit and the supplier unit corresponding to the event.

And the central manager unit may receive predetermined information and reflect the predetermined information to at least one of the individual manager unit and the supplier unit.

According to another aspect of the present invention, an individual manager unit management unit for the integrated management of a plurality of individual manager unit corresponding to the plurality of customer sites in a one-to-one, and collects event information on the event occurred in the customer site; And a central manager site management unit for reflecting the event information in the central manager site.

The individual manager unit manager may integrally manage the plurality of individual manager units through a reseller web interface.

The central administrator site manager may manage the central administrator site through an administrator web interface.

The apparatus may further include a supplier unit manager configured to collectively manage one or more supplier units that register product information to be registered in the plurality of customer sites.

The provider unit manager may integrately manage the provider unit through a provider web interface.

If the event information collected by the individual manager unit management unit is the sales information, check the payment history performed according to the sales information, and share the revenue according to a method predetermined in advance to the individual manager unit and the supplier unit corresponding to the sales information. It may further include a settlement unit to reflect the current status.

According to another aspect of the present invention, a method for integrated service management in an integrated service management system comprising a plurality of individual manager units for individually managing a plurality of customer sites and a central manager unit for collectively managing the plurality of individual manager units. And a recording medium having recorded thereon a program for performing the same.

Integrated service management method according to one embodiment, the individual manager unit generating the event information for the event occurred in the customer site; The central manager unit collecting the event information; And reflecting the event information on a central manager site.

The event may include one or more of product purchase and query registration.

Receiving a response corresponding to the event information; And reflecting the response in the corresponding individual manager unit.

According to another aspect of the present invention, a plurality of individual manager unit for each individual customer to manage a plurality of customer sites receiving a predetermined service, one or more supplier unit that can be connected to the supplier that supplies the service, and the plurality of An integrated service management method in an integrated service management system including a central manager unit for integrated management of individual manager units and a recording medium having recorded thereon a program for performing the same are provided.

The integrated service management method according to an embodiment may include: collecting, by the central manager unit, product information corresponding to the service registered in the provider unit; Searching for individual manager units corresponding to the product information among the plurality of individual manager units; And reflecting the product information on the searched individual manager unit and the central manager site.

Other aspects, features, and advantages other than those described above will become apparent from the following drawings, claims, and detailed description of the invention.

According to an embodiment of the present invention, a member, a partner, a manager, a product, a search and display, an order, a payment, a notification, a settlement and a statistics, etc. are not only configured for each service and site but also integrated and managed in one central manager unit. It is possible.

In addition, each centralized site is managed by one central administrator unit, which is divided according to the operating entity, the user, or the subject receiving the fee, and the distribution method, so that the members do not need to perform separate login and individual access to each site. For example, it has the effect of identifying and managing all information such as sales, sales, products, and affiliates.

In addition, when revenue is generated, the central manager unit may process the profit distribution in real time and update the calculation result in real time in the supplier unit or the individual manager unit.

In addition, even if a company operates several companies, integrated management of affiliated sites for each company is possible.

BRIEF DESCRIPTION OF THE DRAWINGS The present invention is capable of various modifications and various embodiments, and specific embodiments are illustrated in the drawings and described in detail in the detailed description. However, this is not intended to limit the present invention to specific embodiments, it should be understood to include all transformations, equivalents, and substitutes included in the spirit and scope of the present invention. In the following description of the present invention, if it is determined that the detailed description of the related known technology may obscure the gist of the present invention, the detailed description thereof will be omitted.

The terms first, second, etc. may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, the terms "comprise" or "have" are intended to indicate that there is a feature, number, step, operation, component, part, or combination thereof described in the specification, and one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, components, or a combination thereof.

In the present invention, the service refers to an intangible service provided by the company to satisfy the utility of the customer. Such services include domain services, hosting services, design mall services, solution mall services, and homepage mall services.

Domain services include services such as international domain registration agency such as COM and NET, KR domain registration agent, Korean Internet address registration agent, mobile address registration agent, and corporate domain management agent. Hosting services include web hosting (Linux, Windows, JSP hosting), server hosting (lease and management of server computers), mail hosting, image hosting, parking, and forwarding services. Design Mall service includes services such as design draft template of various icons, images, photos, etc. necessary for homepage production, illustration (style, detail, icon, etc.) production, flash production, photography / editing, design and template CD production. The solution mall service includes services such as site construction solution production, solution mall operation, shopping mall, portal, web builder solution production, real estate, job search solution production, module and library production. Services, such as custom homepage creation, homepage operation, maintenance, and maintenance.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic configuration diagram of an integrated service management system for integrally managing a service according to an embodiment of the present invention. Referring to FIG. 1, the central manager unit 100, the individual manager units 20-1, 20-2,..., 20-n, hereafter referred to as '20', and the supplier units 30-1, 30-2 are provided. ..., 30-m, collectively referred to as "30" below, customer sites (10-1, 10-2. ..., 10-n, collectively referred to as "10"), bank 40, PG company ( 50, database 60 is shown.

According to one embodiment of the present invention, the central manager unit 100 is a one-to-one correspondence with respect to the plurality of customer sites 10 to collectively manage a plurality of individual manager units 20 for individually managing the customer site 10. .

To this end, the central manager unit 100 is connected to a plurality of individual manager units 20, for example, integrating one or more services of a domain service, a hosting service, a design mall service, a solution mall service, a homepage mall service, and the like. Operated by a central manager to provide integrated services.

The customer site 10 is accessible to the customer and allows the occurrence of an event such as making a purchase or registering an inquiry about the service corresponding to the service provided to the customer. These customer sites 10 are operated by individual managers, ie sales agents.

The service provided by the customer site 10 may be at least one of a domain service, a hosting service, a design mall service, a solution mall service, and a homepage mall service. Here, the customer site 10 may be a direct site operated and managed by the central manager, or an affiliated site for allowing the central manager to operate in cooperation with other companies to provide a service.

The individual manager unit 20 corresponds to the customer site 10 in a one-to-one correspondence. For example, when a new event such as a product purchase or a query registration occurs, the individual manager unit 20 manages the corresponding customer site 10 individually. Is delivered). Here, the purchase of a product means that a predetermined price is paid and supplied for at least one of digital contents such as a design, a solution, a homepage, a domain, a hosting, and the like.

The individual manager unit 20 may be an individual manager site to which a sales representative can connect. Resellers are affiliates that sell digital content, domains, hosting, etc., centrally provided by a central manager, and are individual managers who operate customer sites for sale.

There may be a plurality of individual manager units 20 according to the type of service to be provided, the company to be provided, and the like. The plurality of individual manager units 20 are integratedly managed by the central manager unit 100. The individual manager unit 20 generates information on the corresponding event when an event occurs in the one-to-one connected customer site 10, and the generated event information is collected by the central manager unit 100 in real time.

Therefore, the central manager unit 100 checks and manages events occurring at each end site (for example, the customer site 10) without performing individual access such as logging in to the individual manager unit 20 separately. can do.

Thereafter, when the central manager unit 100 receives a response (for example, one or more of providing a service for a purchase request, answering a registered query, etc.) from a central manager, the response is automatically received. The corresponding individual manager unit 20 is transmitted to the corresponding individual manager unit 20, and the individual manager unit 20 reflects this to the customer site 10 which manages the individual. Here, the central manager is a company that manages an integrated service by integrating and providing a plurality of services such as domain service, hosting service, design mall service, solution mall service, homepage mall service by connecting a plurality of providers and a plurality of sales agents. .

In addition, the central manager unit 100 may manage the provider unit 30 in an integrated manner so as to provide a smooth service supply by the supplier.

To this end, the central manager unit 100 may be connected to one or more supplier units 30, and the supplier receives information on goods corresponding to a service registered through the supplier unit 30. Providers are affiliates that supply and sell digital content, domains, and hosting such as designs, solutions, and homepages to a central manager, and are customers who can supply digital content such as individuals or companies.

For example, the central manager unit 100 receives information related to a product registered by a supplier through the supplier unit 30 and stores the information in the database 60, and stores product information on the corresponding product in a plurality of individual manager units 20. ) By registering the product on the customer site 10, which is managed by the individual manager unit 20 individually, to expose the product to the customer so that the sale of the product can be made.

The central manager unit 100 provides the supplier unit 30 with information about the sales agent who operates the customer site 10 in which the product is registered, that is, the individual manager unit 20, so that the supplier provides the supplier unit 30 with the supplier unit 30. This allows you to identify the route in which the goods you provide are supplied.

Each supplier can be classified according to the service to which the goods to be supplied belong. For example, supplier 1, supplier 2, and supplier 3 belong to the service 1 group, and supplier 3, supplier 4, and supplier 5 belong to the service 2 group. Here, the supplier 3 may supply the goods belonging to the service 1 and the service 2, respectively.

In addition, each sales agent may be classified according to the service provided. The service 1 group includes a sales agent 1, a sales agent 2, a sales agent 3, and the service 2 group includes a sales agent 3, a sales agent 4, and a sales agent 5. Here, the sales agent 3 may provide both the service 1 and the service 2.

In this case, the central manager may provide product information on the corresponding product only to the sales agent providing the service to which the product supplied by the supplier belongs. Here, one supplier may belong to more than one service or one sales agent may provide more than one service.

A case where an event occurs through the customer site 10 will be described in more detail.

If the event that occurred first is the sale of the product to the customer, the individual manager unit 20 corresponds to the one-to-one correspondence and displays the sales information on the product sold to the customer among the products registered in the customer site 10 which is individually managed by the central manager unit 100. ). The central manager unit 100 searches for a supplier who supplied the sold goods based on the sales information, and performs a settlement process of allocating the revenue according to a predetermined method to the supplier, the sales agent, and the central manager with respect to the payment amount. . That is, when the revenue generated by the customer's purchase is generated, the revenue is distributed in real time and connected by the individual manager unit 20 related to the event, that is, accessible by the sales agent who sold the product, and / or the supplier who supplied the product. Possible supplier unit 30 can be reflected.

Here, in the case where payment processing for product sales is performed, the central manager unit 100 may use bank deposits, bank transfers, card payments, mobile phone payments, deposit / point use, etc. from the bank 40, the PG company 50, or the like. Payment information including one or more of free offers may be used to check payment information on whether an appropriate payment has been made. In this case, when the customer site 10 is an affiliated site, the individual manager unit 20 obtains the payment information from the bank 40 or the PG company 50 and transmits it to the central manager unit 100 or the central manager unit 100. The payment information is obtained from the bank 40 or the PG company 50, and the central manager unit 100 obtains the payment information from the bank 40 or the PG company 50 when the customer site 10 is a direct site. Acquire.

The central manager unit 100 transmits the sales and settlement details arranged by reflecting the sales information and the payment information to the supplier unit 30 and / or the individual manager unit 20 so that the supplier or / and the sales agent have the details. Make it possible to check.

Such sales details and settlement details are stored in the database 60 and may be used later to calculate daily, monthly, quarterly and annual statistics or indicate service history.

In addition, when the central manager unit 100 receives predetermined information (for example, a notice, etc.) to be registered in the one or more individual manager units 20 or / and the provider unit 30 from the central manager, The individual manager unit 20 and / or supplier unit 30 to which the information is to be registered may be designated for automatic registration processing. In this case, the individual manager unit 20 may reflect the information in the customer site 10 that manages the information individually.

The database 60 may be designed such that the central manager unit 100 may manage all kinds of services collectively without adding and designing a database individually when adding a new service capable of integrated management.

In the above description, the central manager unit 100, the individual manager unit 20, and the supplier unit 30 are assumed to be managed by different subjects. However, according to an exemplary embodiment, one subject may be the central manager unit 100, Of course, the individual manager unit 20, supplier unit 30 can be managed in one system.

In addition, the supplier unit 30 and / or the individual manager unit 20 may be configured through a sharing scheme. Sharing method refers to a method of creating a shared content that can be used by several sites in common, and constructing a site by selectively loading shared content from each site.

Shared content such as descriptions, images, and program sources commonly used by various sites is placed in the shared content area instead of being duplicated for each site. Each site does not duplicate content such as descriptions, images, and program sources, but instead retrieves and uses content from the shared content area. The shared contents and directory names and file names of individual sites are made to correspond one-to-one, and the shared contents can be placed on one server, for example, the central administrator unit 100.

Hereinafter, the function of the central manager unit 100 will be described in detail with reference to the accompanying drawings.

2 is a block diagram of a central manager unit according to an exemplary embodiment of the present invention, and FIG. 3 is an exemplary diagram of a main page of a central manager site managed by a central manager unit according to an exemplary embodiment of the present invention.

Referring to FIG. 2, the central manager unit 100 includes a central manager site manager 110 and an individual manager unit manager 120. According to an embodiment, the provider unit management unit 130 and / or the settlement unit 140 may be further included.

The central manager unit 100 manages the individual manager unit 20 and / or the supplier unit 30 and checks the change history such as product sales, inquiry registration, product registration, etc. to update the data in real time so that the data is consistent among the units. Can be performed.

The central manager unit 100 connects a plurality of suppliers and a plurality of sales agents, and provides and manages an integrated service by integrating a plurality of services into one. The supplier can supply goods for all or part of the integrated service, and the sales agent can also sell goods for all or part of the integrated service.

The central manager site manager 110 manages a central manager site to which the central manager can access. To this end, the central administrator site manager 110 may provide the central administrator site to the central administrator through an administrator web interface (AWI).

The central manager site manager 110 registers the event information collected by the individual manager unit manager 120 in the central manager site so that the central manager can check. For example, when an event is a product purchase, one or more of sales information, payment information, etc. for the corresponding product may be registered. In addition, the central manager site manager 110 reflects the product information collected by the supplier unit manager 130 to the central manager site so that the central manager can check.

In addition, the central manager site manager 110 may receive predetermined information such as a response to an event, a notice, and the like from the central manager through the central manager site.

The central manager site is designed to allow the central manager to view and manage all information, including members, sales history, products, and affiliates (including suppliers and sales agents). It has a login function so that only designated administrators can use it, and it has functions such as membership management, partner management, administrator management, service management, settlement of accounts, authority management, and environment setting.

3, an example of the main page of the central manager site is shown.

At the top left of the page, the login information for the administrator currently logged into the central administrator site is displayed. In addition, a manager icon representing information on a manager who can access the central manager site through a submenu, a service management icon representing comprehensive information on services provided, a domain service, a hosting service, a design mall service, a solution mall service, a homepage mall service, etc. Icons representing detailed information for each category, customer support icons for providing customer support services, site management icons for managing sites classified according to the operation subject, the user to whom the user is charged, and the method of distribution and its distribution method. There may be a partner icon representing detailed information such as service status, sales status, etc. for a sales agent, a member icon representing detailed information on members currently subscribed to the corresponding service, and an environment setting icon for other individual settings.

Below, the sales amount by period, sales amount by service, sales amount by site, sales amount by supplier, sales amount by payment method, etc. may be displayed in a table or chart.

In addition, all the suppliers, sales agents, customers, tax invoice processing, automatic e-mail sending history, customer support bulletin board connected to the central manager unit 100 is updated in real time to check and manage the contents in one site at a glance. It can be easily integrated management.

A supplier is a supplier or sales agent affiliated with a central manager. The number of suppliers in the status of approval completion, approval wait, suspension completion, suspension wait, recovery wait, termination completion, termination wait, etc. for each service through supplier management function, number of sales agents, monthly status, list of partners (partner name , Affiliation, status, sales agent / supplier classification, type, ID, contact person, contact information, etc.) and the list of best suppliers and sales agents according to sales amount can be checked and managed.

In addition, it is possible to automatically log in to the manager site of the supplier, so that you can check more detailed information about the supplier.

In addition, it is possible to collectively check the customer's inquiries of the customer who purchased or wants to purchase a product corresponding to each service, and to create an answer to the question. Therefore, there is an advantage that can be processed in the central administrator site without visiting each service for each service, each site for a query of the customer that needs fast processing.

In addition, major services such as domain services, hosting services, design mall services, solution mall services, and homepage mall services may have functions to check and manage the status of each service.

In addition, the automatic login function allows administrators to easily access sites frequently used for work, while preventing the exposure of ID and password.

In addition, the central manager can additionally have a function to manage the company's bulletin board, such as business reports, meeting minutes, etc., vacation, education, personnel records, and the like.

With the central manager site, the central manager does not need to check the service status, sales status, customer inquiries, etc. of the service or site through the login process by the provided service and the provided site. It can be easily managed because it can grasp various statuses of sales agents and customers.

The individual manager unit manager 120 collectively manages a plurality of individual manager units 20 to which a plurality of sales agents can connect. For example, a sales agent performs a product sales agent corresponding to all or a part of an integrated service integrating one or more services such as a domain service, a hosting service, a design mall service, a solution mall service, and a homepage mall service.

The individual manager unit manager 120 may use a Reseller Web Interface (RWI) for integrated management of the plurality of individual manager units 20. The individual manager unit 20 is configured to manage a product that a sales agent wants to provide, and check the service status and sales status through the sales agent web interface.

The individual manager unit manager 120 collects information on the event in real time when an event occurs for a plurality of individual manager units 20 that interoperate with the plurality of customer sites 10. The event that can occur may be one or more of a product purchase request through the customer site 10, the registration of the query, etc., the event information is the type of service provided by the sales agent to the customer, the identification information (name, ID, telephone number of the purchase customer) One or more), a product name, an amount, a payment method, sales information including one or more of the identification information of the product provider (one or more of a name, ID, telephone number, etc.), query contents, and the like.

In addition, the individual manager unit management unit 120 when a response to the event is input by the central manager or predetermined information such as a notice to be registered in the individual manager unit 20 or the customer site 10 is input, it is real-time To the individual manager unit 20.

The individual manager unit manager 120 allows the individual manager to check and manage the service status and sales status associated with the central manager through the individual manager unit 20.

The individual manager unit 20 provides a login function that allows only a sales agent affiliated with the central manager to log in. The product management function allows the sales agent to check the list of products only if the sales agent is a consigned sales agent according to the type of the sales agent, and selects the type of the product to be sold and sets the selling price directly in the case of the standalone sales agent. Here, when the standalone sales agent sets the selling price, there may be a function of restricting the setting of the product price beyond the range of the price set by the central manager. The order management function provides the consigned sales agent with the function to check the application list, detailed information, the completion list, the trash bin, etc. according to the type of the sales agent. Provide the corresponding function. The payment management function does not provide the payment management function to the consigned sales agent according to the type of the sales agent, and provides the independent sales agent with the function that the sales agent can directly set a deposit, credit card, bank deposit account, and the like.

In addition, for services that require maintenance, a service management function is provided to check and modify information. It also has the ability to set up email and notification management. It provides the function to check the details of settlement, statistics, settlement, etc., so that the sales agent's sales can be managed in units of days, months, and years. By setting the configuration function, you can make individual settings when not using the default settings.

The central manager unit 100 according to the present embodiment may further include a supplier unit manager 130. The supplier unit manager 130 may collectively manage one or more supplier units 30 to which one or more suppliers may connect. Providers supply products such as designs, solutions, digital content such as homepages, domains and hosting.

The supplier unit manager 130 collects information on an event occurring in the supplier unit 30 in real time. An event occurring in the supplier unit 30 may be, for example, a product registration by a supplier, and the event information may include one or more of a name of a product registered by the supplier, a type of service to which the product belongs, and state information about the product. It may be included product information. Such product information may further include a sale amount of the product.

The provider unit manager 130 may use a provider web interface (PWI) to collectively manage the plurality of provider units 30. Through the supplier web interface, the supplier unit 30 is configured to enable the supplier to manage the products provided by the supplier and to check the service status and the sales status.

The supplier unit manager 130 reflects the contents of the supplier unit 30 corresponding to the supplier who supplied the product based on the sales information collected by the individual manager unit manager 120 when the product is sold by the sales agent. Be sure to

The supplier unit 30 provides a login function that allows only a supplier affiliated with the central manager to log in. The order management page shows a list of orders so that customers can check their orders. In the case of delivery products, it provides delivery management. Product management page provides the function to add, modify, or delete the product. It provides a function to check the details of settlement, statistics, settlement, etc. so that sales management can be done in units of days, months, and years. It also has a preference page to provide default settings and the ability for the provider to modify the settings individually.

According to this embodiment, when a supplier wants to sell a product, the supplier does not need to register the product on a plurality of customer sites, respectively. When the supplier registers (including, adds, deletes, or modifies) a product to be supplied by the supplier through the supplier unit 30, the central manager unit 100 receives a plurality of customers through the individual manager unit 20 for the corresponding product. By automatically registering on the site 10 there is an effect that the product is exposed to more customers. This is also the case when you want to modify or delete the product.

The individual manager unit manager 120 may perform an update on the sales list or the like for the individual manager unit 20 for the sales agent who provides a service corresponding to the corresponding product with respect to the product information collected in the supplier unit manager 130. Can be. For example, when a supplier registers product information on a domain service, only the seller who can sell the domain service among a plurality of sales agents may reflect the product information.

The central manager unit 100 according to the present embodiment may further include a settlement unit 140.

The settlement unit 140 confirms the payment history performed according to the sales information collected by the individual manager unit management unit 120 and according to a method previously specified to the supplier identified according to the sales information and the sales agent who sold the product. Allocation of profits

The method of confirming the payment details may vary according to a payment method, a subject receiving a usage fee, and a distribution method thereof, and may receive payment information directly from a PG company / bank or indirectly through a sales agent. Here, the payment means may be bank transfer, bank transfer, card payment, mobile phone payment, deposit or point use, or free coupon use.

The profit sharing method may vary depending on the type of supplier and the type of sales agent, such as a flat rate and a flat rate system.

The settlement processing result in the settlement unit 140 is updated in real time with respect to the sales status in the supplier unit 30, the individual manager unit 20, and the central manager site.

Although the components shown in FIG. 2 may be implemented in a hardware configuration, one or more components may be implemented in a software program. In addition, a plurality of components of the illustrated components may be integrated into one component, or one component may be separately implemented into a plurality of components.

In addition, the central manager unit 100 may provide a customer site through a customer web interface (CWI).

The customer site may include a My Info page, a customer support page, an information providing page, and the like so that the customer may conveniently use the service.

The My Information page allows customers to view and manage their services. In the case of a service that ends with a one-time sale such as a design mall service and a solution mall service, it provides progress, delivery status, download function, and so on, so that service usage history can be viewed. For services that require maintenance, such as domain services and hosting services, it is possible to check or modify information in real time and to extend the expiration date. If you want to add new service or change the information to the service you are keeping, such as adding hosting capacity, changing ownership, etc., provide this function so that you can handle it yourself.

The My Information page may provide the ability for the customer to view the history of deposits or points used and recharged when running a deposit or point system. In addition, the My Info page may provide the necessary functions to facilitate the customer orders, cancellations, payments, refunds and the like.

The support page allows administrators to inform customers and get feedback from customers. The administrator operates notice boards to inform site visitors of important policy establishment and changes, and operates a customer inquiry board where customers can inquire and request. The bulletin board can be divided into a free bulletin board, a member bulletin board, and the like to set whether or not to be disclosed. It also provides an article view feature that makes it easy for customers to see their questions and answers.

The customer support page of the customer site can be linked to the central manager site in real time to check the inquiries and requests made by the customer in the central manager site in real time, and to make a response possible.

In addition, the e-mail address of the manager is disclosed so that customers can inquire through e-mail, and the manager's contact information such as phone number, fax number, directions, and address can be provided so that the customer can easily inquire and request in the desired way.

The information providing page provides information necessary to use the service, such as manager introduction, service introduction, usage guide, terms of use, and related common sense.

4 is a flowchart of a method for managing an integrated service using a central manager unit according to an embodiment of the present invention.

The customer selects a product to purchase from among the various products registered in the customer site 10 and generates an event such as purchasing or registering a query for the product (step S200).

The individual manager unit 20 generates event information for the event that occurred at the customer site 10 (step S205). The event information may be one or more of sales information, query information, and the like.

The central manager unit 100 may collect event information generated in the individual manager unit 20 in real time, and receive the corresponding event information from the individual manager unit 20 (step S210).

The central manager site is updated according to the received event information (step S215) so that the central manager can check the change history through the central manager site.

Then, when a response to the event is input (step S220), the update may be performed on the corresponding individual manager unit 20 and / or supplier unit 30 with respect to the response (step S225). Updates to the individual manager unit 20 may include updates to the customer site 10.

Here, the response to the event may be an answer to the query information or a settlement process for the sales information. For example, in the case of the settlement process for the sales information, the central manager unit 100 supplies the supplier unit 30 corresponding to the sales information with respect to the sales information and the settlement processing result, and the individual manager unit 20 that generated the sales information. ), The customer site 10 corresponding to the customer who purchased the corresponding product, and the central manager site are updated so that suppliers, sales agents, customers, and central managers can check the product sales status and sales status in real time.

5 is a flowchart of a method for managing an integrated service using a central manager unit according to another embodiment of the present invention.

The supplier registers product information in the supplier unit 30 (step S300).

As the product information is registered, the change history exists in the supplier unit 30, that is, an event occurs, and the central manager unit 100 checks the change history and receives the registered product information (step S305).

According to the received product information, the central manager unit 100 searches for a sales agent who can provide the corresponding product (step S310). This is because the central manager provides integrated services, and there are differences in the products that can be provided for each service.

The product information is transmitted to the individual manager units 20-1, ..., 20-n corresponding to the searched dealer (steps S315a, S315b), and the product is registered on the customer site 10 (steps S320a, S320b). To be exposed to customers.

Through this, the supplier registers the product information only in the supplier unit 30, but the product information is delivered to a plurality of sales agents who can sell the product by the central manager unit 100 to expose the product to more customers. There are advantages to it.

Thereafter, the central manager unit 100 updates the supplier unit 30, the individual manager unit 20, and the central manager site with respect to information such as the supplier of the product and the sales agent who registered the product information (step S330). Agents and central managers can check the status of services in real time.

It is apparent that the integrated service management method described above with reference to FIG. 4 or 5 may be performed in an automated procedure in a time series order by a central manager unit or a software program running in the integrated service management system. The codes and code segments that make up the program can be easily deduced by a computer programmer in the field. In addition, the program is stored in a computer readable media, and read and executed by a computer to implement the method. The information storage medium includes a magnetic recording medium, an optical recording medium, and a carrier wave medium.

Although the above has been described with reference to embodiments of the present invention, those skilled in the art may variously modify the present invention without departing from the spirit and scope of the present invention as set forth in the claims below. And can be changed.

1 is a conceptual diagram for integrally operating a service according to an embodiment of the present invention.

2 is a block diagram of a central manager unit according to an embodiment of the present invention;

3 is an exemplary diagram of a main page of a central manager site according to an embodiment of the present invention.

4 is a flowchart of a method for managing an integrated service using a central manager unit according to an embodiment of the present invention.

5 is a flowchart of a method of managing an integrated service using a central manager unit according to another embodiment of the present invention.

Claims (19)

A plurality of individual manager units which are accessible one-to-one to a customer site that is accessible to a customer and receive a predetermined service, and which individually manage the customer site and receive an event generated at the customer site; And A central manager unit connected to the plurality of individual manager units to collect and manage the event in real time; And the central manager unit receives a response to the event and delivers the response to the individual manager unit corresponding to the event. delete The method of claim 1, And the individual manager unit reflects the response to the event transmitted from the central manager unit to the customer site which individually manages the event. The method of claim 1, The event comprises at least one of product purchase and query registration. The method of claim 1, And at least one provider unit accessible by a supplier providing the service and integratedly managed by the central manager unit. The method of claim 5, The supplier unit registers product information from the supplier, And the central manager unit collects the merchandise information in real time and reflects the product information to a corresponding part or all of the plurality of individual manager units. The method of claim 5, And the central manager unit distributes the revenue according to the purchase in real time when the event is a product purchase and reflects the result to at least one of the individual manager unit and the supplier unit corresponding to the event. The method of claim 5, And the central manager unit may receive predetermined information and reflect the predetermined information to at least one of the individual manager unit and the supplier unit. An individual manager unit management unit configured to collectively manage a plurality of individual manager units corresponding one-to-one to a plurality of customer sites, and collect event information on an event occurring at the customer site; And And a central manager site manager for reflecting the event information to the central manager site. 10. The method of claim 9, The central manager unit of the integrated service management system, characterized in that the individual manager unit management unit integrated management of the plurality of individual manager units through a Reseller Web Interface. 10. The method of claim 9, And a central manager site of the integrated service management system, wherein the central manager site manager manages the central manager site through an administrator web interface. 10. The method of claim 9, The central manager unit of the integrated service management system further comprising a supplier unit management unit for integrated management of one or more supplier units for registering product information to be registered in the plurality of customer sites. The method of claim 12, The provider unit management unit is a central manager unit of the integrated service management system, characterized in that the integrated management of the provider unit via a provider web interface (Provider Web Interface). The method of claim 12, If the event information collected by the individual manager unit management unit is the sales information, check the payment history performed according to the sales information, and share the revenue according to a method predetermined in advance to the individual manager unit and the supplier unit corresponding to the sales information. Central manager unit of the integrated service management system further comprising a settlement unit for reflecting the current status. An integrated service management method in an integrated service management system comprising a plurality of individual manager units for individually managing a plurality of customer sites and a central manager unit for collectively managing the plurality of individual manager units, Generating, by the individual manager unit, event information about an event occurring at the customer site; The central manager unit collecting the event information; The central manager unit reflecting the event information to a central manager site; Receiving, by the individual manager unit, a response corresponding to the event information from the central manager unit; And Reflecting the response to the corresponding individual manager unit. The method of claim 15, The event includes at least one of product purchase and query registration. delete A plurality of individual manager units, each of which individually manages a plurality of customer sites for which a customer is provided with a predetermined service, one or more provider units that can be connected to a supplier that supplies a service, and a central manager who integrates and manages the plurality of individual manager units. In the integrated service management method in an integrated service management system including a unit, Collecting, by the central manager unit, commodity information corresponding to the service registered in the supplier unit; Searching for individual manager units corresponding to the product information among the plurality of individual manager units; And And reflecting the product information with respect to the retrieved individual manager unit and the central manager site. A program of instructions that can be executed by a digital processing apparatus for performing the integrated service management method according to any one of claims 15 to 16 and 18 is tangibly implemented and can be read by the digital processing apparatus. Recording medium that records the program.

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