KR101081011B1 - Car Rental System Using Analysis for Customer's Used Car Rate and Car Maintenance Cost - Google Patents

Abstract

The present invention is to provide a vehicle at a reasonable rental price by analyzing the residual rate, recovery rate, profit rate and M / T for the information of the existing existing customer when renting the vehicle is classified into a plurality of different grades applied to the vehicle rental The present invention relates to a vehicle rental management system using customer residual rate and M / T analysis.

The main configuration of the present invention is provided with a maintenance company and a rental server 200 to communicate with each other via the wired and wireless Internet, the rental server 200, the personal customer DB (rental information) for renting a vehicle personal customer DB ( 232 and a customer management module 202 for storing and managing in the enterprise customer DB 234; A product management module 204 for storing and managing information on rental products divided into a plurality of grades for each vehicle applied at the time of rental together with information on the rental vehicle in the rental product DB 236; An M / T management module 206 which receives M / T information provided to the rented vehicle from a maintenance company and stores and manages it in the M / T information DB 238; The vehicle cost that is resold after the rental of the vehicle which is rented to the customer is evaluated by the occupation of the individual customer or the business type of the business customer, and classified into the standard residual rate grade differentiated from high to low in the standard residual rate class DB (240). And a residual rate analysis module 208 for managing and maintaining; Analyze the M / T cost of the vehicle rented to the customer from the information stored in the M / T information DB in conjunction with the customer information, and classify it into a standard M / T grade differentiated according to the occupation or industry with a high M / T cost. M / T cost analysis module 210 for storing and managing in / T grade DB (242); Product classification module 212 for each customer that calculates the standard rental product class by combining the standard M / T grade, standard residual rate grade analyzed by the M / T cost analysis module 210, the residual rate analysis module 208 to the rental product and; A customer analysis module 214 which analyzes the propensity for the customer to rent the vehicle and provides a differentiated standard customer grade applied to the customer at the time of rental; When the customer purchases the rental product by the customer-specific product classification module 212, the rental management module 220 for storing and managing information about the purchased rental product in the rental DB (244); Mechanic management module (222) that is provided with information on the service provider who provided M / T service to the car that the customer rented, and provides and manages the customer's M / T information when the service company maintains the rental car. and; It is characterized in that it comprises a communication module 228 for transmitting information on the rental product of the customer while communicating with the maintenance company, and receives M / T information from the maintenance company.

Vehicle rental management system, residual rate, customer analysis module, rental product

Description

Car Rental System Using Analysis for Customer's Used Car Rate and Car Maintenance Cost}

The present invention analyzes the residual rate and M / T (maintenance, hereinafter referred to as "M / T") cost for the information of the existing customer rented when the vehicle is rented, and classifies it into a plurality of different grades. The present invention relates to a vehicle rental management system using M / T analysis and the residual rate of each customer that can provide a vehicle at a reasonable rental price.

In addition, the present invention can provide the required M / T, such as timely by presenting the differentiated vehicle price at the time of rental by classifying by customer occupation or type of business according to the M / T cost of the customer and the rented vehicle rental vehicle The present invention relates to a vehicle rental management system using customer residual rate and M / T analysis.

In general, the rental of a vehicle is given a predetermined rent and used for a certain period of time, and the demand for renting a vehicle includes a general individual and a corporation in various fields. Rental companies generate revenue from customers who rent a car after a certain period of time by returning it, rerenting it, or selling it as a used car.

In addition, it is difficult to add the same rental cost to all customers because the rented vehicle has a very different difference in the M / T cost for the maintenance of the vehicle at the time of rental and the residual rate of the vehicle when it is sold as a used car after rental is completed. there is a problem. That is, in case of paying the same rental cost, there is a problem that a customer who has a low maintenance cost and a high residual rate at the time of rental has a relatively high rental cost than a customer having a high maintenance cost and a low residual rate.

Therefore, an object of the present invention is to provide a vehicle at a reasonable rental price by analyzing the residual rate and M / T cost of the information of the existing existing customer when renting the vehicle and classifying it into a plurality of different grades applied to the rental vehicle It is to provide a car rental management system using the customer's residual rate and M / T analysis.

It is another object of the present invention to provide a M / T, etc. necessary for timely by presenting a differentiated vehicle price at the time of rental by classifying by the occupation or business type of the customer according to the M / T cost of the customer and the rented vehicle It is to provide a vehicle rental management system using the residual rate and M / T analysis.

The vehicle rental management system according to the present invention includes a maintenance company and a rental server 200 that communicate with each other through a wired or wireless Internet.
The rental server 200 includes: a customer management module 202 for storing and managing information about individual and corporate customers for renting a vehicle in the personal customer DB 232 and the corporate customer DB 234; A product management module 204 for storing and managing information on rental products divided into a plurality of grades for each vehicle applied at the time of rental together with information on the rental vehicle in the rental product DB 236; An M / T management module 206 which receives M / T information provided to the rented vehicle from a maintenance company and stores and manages it in the M / T information DB 238; The vehicle cost that is resold after the rental of the vehicle which is rented to the customer is evaluated by the occupation of the individual customer or the business type of the business customer, and classified into the standard residual rate grade differentiated from high to low in the standard residual rate class DB (240). And a residual rate analysis module 208 for managing and maintaining; Analyze the M / T cost of the vehicle rented to the customer from the information stored in the M / T information DB in conjunction with the customer information, and classify it into a standard M / T grade differentiated according to the occupation or industry with a high M / T cost. M / T cost analysis module 210 for storing and managing in / T grade DB (242); Product classification module 212 for each customer that calculates the standard rental product class by combining the standard M / T grade, standard residual rate grade analyzed by the M / T cost analysis module 210, the residual rate analysis module 208 to the rental product and; A customer analysis module 214 which analyzes the propensity for the customer to rent the vehicle and provides a differentiated standard customer grade applied to the customer at the time of rental; When the customer purchases the rental product by the customer-specific product classification module 212, the rental management module 220 for storing and managing information about the purchased rental product in the rental DB (244); Mechanic management module (222) that is provided with information on the service provider who provided M / T service to the car that the customer rented, and provides and manages the customer's M / T information when the service company maintains the rental car. and; A display module 226 for displaying or selecting items classified in a product classification module for each customer to a customer or an operator connected to the Internet or an intranet; A communication module 228 which transmits information on rental products of the customer while communicating with a maintenance company and receives M / T information from a maintenance company; Characterized in that it comprises a.

Preferably, the customer analysis module classifies the information of the individual customer who rented the vehicle into a standardized individual customer grade to be given a graded additional point according to the classification by career, age, residence, occupation, etc. A personal customer analysis unit 216 stored together at 232; It is characterized by including a corporate customer analysis unit 218 that analyzes by type of business of the companies that rent the vehicle is classified into a standardized standard corporate customer grade and stored together in the corporate customer DB (234).

Preferably, the management server reclassifies the standard personal customer rating or standard corporate customer rating for the individual or company classified to the customer who purchased the rental goods to improve or downgrade the rating for each customer It further comprises a classification module 224.

Preferably, the rental product of the product management module 204 is characterized by being classified into the price of the rental vehicle, basic service, basic M / T service.

According to this configuration, the vehicle rental management system of the present invention is classified by the class of occupation and industry of the existing customer who rented the vehicle is classified, and can be applied to a new customer or a customer renewing a contract to reasonably present the rental price. There is an advantage.

In addition, the M / T of the rented vehicle is classified according to the customer preference has the advantage that can provide the necessary M / T, etc. before the abnormality occurs in the vehicle.

Hereinafter, with reference to the accompanying drawings will be described an embodiment of the present invention.

1 is a schematic diagram of a vehicle rental management system using a residual rate and M / T analysis according to the present invention, Figure 2 is a block diagram of a rental server according to the present invention, Figure 3 is a rental management system according to the present invention This is a flowchart of the operation process.

As shown in FIG. 1, the vehicle rental management system using the residual rate and M / T analysis for each customer of the present invention includes a client terminal 100 and a rental server 200 that communicate with each other through wired and wireless Internet. The rental server 200 classifies the price and basic M / T applied to the rental vehicle into standard product grades applied differentially, and analyzes the information on the customers who have rented the vehicle as a standardized standard customer grade. Classify. The customer's standard grade is applied to the customer who newly rents the vehicle or the customer who renews the rental to reasonably calculate the rental cost. In addition, the information on the goods rented by the customer is provided to the maintenance company server 300 is utilized for the maintenance of the vehicle.

Looking at the rental server of the present invention in detail with reference to Figure 2, the rental server 200 is a customer management module 202, product management module 204, M / T management module 206, residual rate analysis module 208, M / T cost analysis module 210, customer-specific product classification module 212, customer analysis module 214, rental management module 220, maintenance company management module 222, customer reclassification module 224, display Module 226, communication module 228 and control module 230.

The customer management module 201 stores and manages information on the personal customer and the corporate customer for renting the vehicle in the personal customer DB 232 and the corporate customer DB 234. In this case, in the case of the individual customer is classified and stored by driving experience, age, residence, occupation, etc., corporate customers are stored by classifying the industry.

The product management module 204 stores and manages the information on the standard goods divided into a plurality of classes for each vehicle applied at the time of rental along with the information on the rental vehicle in the rental product DB 236. In this case, the rental product is classified into a plurality of grades such as Basic, Standard 1, Standard 2, Standard 3, Premium, etc., and different rental costs are applied according to products even in the same vehicle. In addition, the graded grade includes information on rental prices, information on basic services, information on additional services, and information on basic M / T services. For example, the rental cost is classified as Basic> Standard 1> Standard 2> Standard 3> Premium, and the basic M / T service is classified as Basic <Standard 1 <Standard 2 <Standard 3 <Premium. For example, the M / T service for each rental product may be classified as shown in Table 1 below.

TABLE 1

Rating Basic M / T Service Basic Forensic inspection Standard1 Inspection of consumables, consumables1 Standard2 Expansive inspection, consumables1, consumables2 Standard3 Expedition inspection, consumables1, consumables2, consumables3 Premium Expansive inspection, consumables 1, consumables 2, consumables 4, general troubleshooting, maintenance repairs

The M / T management module 206 receives M / T information provided to the rented vehicle from a maintenance company or the like and stores and manages the M / T information DB 238.

The residual rate analysis module 208 evaluates the vehicle costs resold after the rental of the vehicle which is rented to the customer by the occupation of the individual customer or the business type of the enterprise customer, and classifies them into the standard residual rate grades, which are differentiated in order from the highest to the lowest residual rate. Store and manage in the grade DB (240). For example, the standard residual rate class is classified into Best Customer (S), Best Customer (A), Retaining Customer (B), Price Increase Customer (C), and Demarketing Customer (D). For example, the standard residual rate class can be classified as shown in Table 2.

Table 2

Rating % Remaining Classification S More than 60% Telecom (Dacom) A 50% to 60% Public Administration, Defense and Social Security Administration (Daejeon High Court, Busan High Court) B 40% to 50% Broadcasting business (Daily Economic TV, Korea Economic Daily), Associations and organizations (Korea Welfare Foundation, Korea Information Society Agency) C 30% ~ 40% Furniture and wood products manufacturing industry (craftsmanship, elegance), agriculture, forestry, fishing and mining (manikers, Woori livestock) D 30 or less Security Service (Citicup, S Security Co., Ltd.)

The M / T cost analysis module 210 analyzes the M / T cost of the vehicle rented to the customer from the information stored in the M / T information DB in conjunction with the customer information, and differentiates the M / T cost according to the occupation or type of business with a high M / T cost. Classified as a standard M / T class, and stored and managed in the standard M / T class DB (242). For example, as shown in Table 5, the standard M / T grades are classified into Best Customer (S), Best Customer (A), Retaining Customer (B), Price Increase Customer (C), and Demarketing Customer (D). For example, standard M / T grades can be classified as shown in Table 3 below.

TABLE 3

Rating Cost (KRW / month) Classification S  30,000 or less Construction and engineering related services (Korea Ship Technology, Korea Electric Power Quality Inspection Office) A 30,000 ~ 50,000 Public administration, national defense and social security administration (auditor, Ministry of Justice), financial industry (Kookmin Bank) B 50,000-70,000 Primary metal manufacturing industry (Geum Steel Industry, Hyundai Steel Industry) C 70,000 ~ 100,000 Construction (Daelim Construction, Daehan Construction), Metal Manufacturing (Samhwa Industrial, Daeheung Industrial) D More than 100,000 Security Service (Citicup, S Security Co., Ltd.)

The product classification module 212 for each customer calculates the standard rental product grade by combining the standard M / T grade and the standard residual rate grade analyzed by the M / T cost analysis module 210 and the residual rate analysis module 208 with the rental product. do. For example, the standard rental product-specific criteria may be classified as shown in Table 4 below.

Table 4

M / T cost & balance Product grade M / T cost & balance Product grade M / T cost & balance Product grade SS STD BS PRM DS PRM SA STD BA PRM DA PRM SB PRM BB PRM DB PRM SC PRM BC PRM DC PRM SD PRM BD PRM DD PRM AS STD CS PRM AA STD CA PRM AB PRM CB PRM AC PRM CC PRM AD PRM CD PRM

The customer analysis module 214 analyzes the propensity for the customer to rent the vehicle and provides the differentiated standard criteria applied to the customer at the time of rental. The customer analysis module consists of an individual customer analysis unit 216 and a corporate customer analysis unit 218.

The personal customer analysis unit 216 classifies the information of the individual customer who rented the vehicle into a standard personalized customer grade that is differentiated to give a differentiated additional point according to the classification by career, age, residence, and occupation. Stored together at (232). These standard personal customer grades are provided with differentiated points based on driving experience, graded points in the order of 40s <30, 50 <20, and 60s depending on the age, and cities and roads with good road conditions depending on the place of residence. Different points are provided and added to rural areas with poor conditions. In addition, classifications by occupation are provided in the form of the difference between the office work and the sales office.The sum of these points is the best customer (S), excellent customer (A), maintenance customer (B), price increase customer (C), and demarketing customer. (D) and the like.

The corporate customer analysis unit 218 analyzes the type of business of the companies that rent the vehicle, classifies the standardized corporate customer grade, and stores the same together in the corporate customer DB 234. For example, the standard corporate customer ratings are provided with differentiated addition points such as finance industry, construction industry, security industry, agriculture and fishery industry, and the sum of these points is the best customer (S), excellent customer (A), maintenance customer (B), and price increase. Customers (C), Demarketing customers (D), etc. are classified. For example, a standard corporate customer class can be classified as shown in Table 5.

Table 5

product Sectors S S / W, Information related service A Education Service, Communication, Professional Service B Primary metal manufacturing, general retail, publishing C Metal product manufacturing, broadcasting D Security security business, communication intermediary maintenance

The rental management module 220 stores and manages information on the purchased rental product in the rental DB 244 when the customer purchases a rental product by the customer-specific product classification module 212.

The maintenance company management module 222 is provided with information on a maintenance company that provided M / T service to a vehicle rented by a customer, and provides and manages M / T information of the customer when the maintenance company maintains a rental vehicle. do.

The customer reclassification module 224 manages to reclassify the standard individual customer grade or the standard enterprise customer grade for the individual or company classified to the customer who purchased the rental product to improve or lower the grade for each customer.

The display module 226 displays the items classified in the product classification module for each customer to be checked or selected by a customer or an operator connected to the Internet or an intranet.

The communication module 228 transmits information about rental goods of the customer while communicating with a maintenance company, and receives M / T information from a maintenance company.

In addition, the control module 230 controls the data flow in each module (202 ~ 228).

Hereinafter, an operation process of the rental management system according to the present invention will be described in detail with reference to the flowchart of FIG. 3.

The merchandise management module 204 of the rental server classifies the rented vehicle into rental goods divided into a plurality of grades so that differential rental costs and differential basic M / T services are provided (step S301). Product grade is classified into a number of grades such as Basic, Standard1, Standard2, Standard3, Premium, etc., and rental costs are classified into Basic> Standard1> Standard2> Standard3> Premium. Basic M / T service is Basic <Standard1 <Standard2 < Standard3 <Premium.

In addition, the information about the customer who rented the vehicle is classified into individual customers and corporate customers, respectively, and the customers according to the unique characteristics of the customers in the personal customer analysis unit 216 and the enterprise customer analysis unit 218 of the customer analysis module 214. Are classified into a plurality of standardized individual customer grades and standard corporate customer grades (step S302). For example, individual customers and corporate customers are classified as best customers (S), excellent customers (A), retention customers (B), price increase customers (C), and demarketing customers (D).

In the case of individual customers, differentiated points are given according to the classification of career, age, place of residence, and occupation based on the information on the customer, and the best customers (S), excellent customers (A), and retained customers are combined. (B), price increase customers (C), and demarketing customers (D). For example, the standard individual customer class is provided with additional points that are differentiated according to driving experience, and additional points that are differentiated in the order of 40s <30, 50 <20, 60s according to age, and road conditions may vary depending on the place of residence. Depending on the good city and rural areas with poor road conditions, differentiated additional points are provided and summed. In addition, the classification by occupation is provided with differential points in the order of office work> sales.

In addition, in the case of corporate customers, the analysis by company type by the corporate customer analysis department analyzes the best customers (S), excellent customers (A), retaining customers (B), price increase customers (C), and demarketing customers (D). Classified as the Standard Enterprise Customer Class of.

On the other hand, through the M / T cost analysis module 210, the customer is classified into a standard M / T grade differentiated according to the maintenance cost of the vehicle rented by the customer (step S303). For example, standard M / T grades are classified by career, age, place of residence, occupation, etc. for individual customers, and corporate customers are also classified by industry type. Customers (A), maintenance customers (B), price increase customers (C), Demarketing customers (D) and the like can be classified.

In addition, through the sale residual rate analysis module 208 of the rental server, the customer is classified into a standard residual rate grade according to the grade of the customer according to the cost of being resold as a used car after returning the rented vehicle (step S304). For example, standard residual rate ratings can be differentiated by occupation and by industry, and include Best Customer (S), Best Customer (A), Retention Customer (B), Price Increase Customer (C), and Demarketing Customer (D). Can be classified.

When the standard M / T grade and the standard residual rate grade are calculated in the customer classification module 212 for each customer, the standard product grade is calculated by combining them (step S305). For example, standard product grades can be classified as shown in the table below.

M / T cost & balance Product grade M / T cost & balance Product grade M / T cost & balance Product grade SS STD BS PRM DS PRM SA STD BA PRM DA PRM SB PRM BB PRM DB PRM SC PRM BC PRM DC PRM SD PRM BD PRM DD PRM AS STD CS PRM AA STD CA PRM AB PRM CB PRM AC PRM CC PRM AD PRM CD PRM

When such a standard product class is set, when an individual customer or a corporate customer inputs information about a customer in order to rent a vehicle (step S306), the standard product standard is displayed and the rental cost of the vehicle corresponding to each product is displayed. The information is displayed (step S307).

Accordingly, the individual customer or the corporate customer checks his or her grade and the standard product grade, checks ancillary details such as rental cost and M / T details of the vehicle (step S308), and finally selects a rental vehicle suitable for the customer. (Step S309).

On the other hand, the individual customer or the corporate customer who rented the vehicle, when the rental period is finished (step S310), the customer's standard grade, M / T cost standard standard, sale residual rate standard standard is redefined, The product-specific criteria are raised or lowered (step S311).

On the other hand, the standard product-specific standards of the customer who rented the vehicle is provided to the maintenance company through the maintenance company server 300 through the communication module 228 is applied at the time of M / T of the vehicle.

As described above, although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited thereto, and the technical idea of the present invention and the following by those skilled in the art to which the present invention pertains. Of course, various modifications and variations are possible within the scope of equivalents of the claims to be described.

1 is a schematic diagram of a vehicle rental management system using the customer-specific residual rate and M / T analysis according to the present invention.

2 is a block diagram of a rental server according to the present invention;

Figure 3 is a flow chart for the operation of the rental management system according to the present invention.

<Description of the symbols for the main parts of the drawings>

100: client terminal 200: rental server

202: customer management module 204: product management module

206: M / T management module 208: residual rate analysis module

210: M / T cost analysis module 212: Product classification module by customer

214: customer analysis module 216: individual customer analysis

218: corporate customer analysis unit 220: rental management module

222: maintenance company management module 224: customer reclassification module

226 display module 228 communication module

230 control module 300: maintenance company server

Claims (4)

It is provided with a maintenance company and a rental server 200 to communicate with each other via wired and wireless Internet, The rental server 200, A customer management module 202 for storing and managing information about individual and corporate customers for renting a vehicle in the personal customer DB 232 and the corporate customer DB 234; A product management module 204 for storing and managing information on rental products divided into a plurality of grades for each vehicle applied at the time of rental together with information on the rental vehicle in the rental product DB 236; An M / T management module 206 which receives M / T (Maintenance) information provided to the rented vehicle from a maintenance company and stores and manages it in the M / T information DB 238; The vehicle cost that is resold after the rental of the vehicle which is rented to the customer is evaluated by the occupation of the individual customer or the business type of the business customer, and classified into the standard residual rate grade differentiated from high to low in the standard residual rate class DB (240). And a residual rate analysis module 208 for managing and maintaining; Analyze the M / T cost of the vehicle rented to the customer from the information stored in the M / T information DB in conjunction with the customer information, and classify it into a standard M / T grade differentiated according to the occupation or industry with a high M / T cost. M / T cost analysis module 210 for storing and managing in / T grade DB (242); Product classification module 212 for each customer that calculates the standard rental product class by combining the standard M / T grade, standard residual rate grade analyzed by the M / T cost analysis module 210, the residual rate analysis module 208 to the rental product and; A customer analysis module 214 which analyzes the propensity for the customer to rent the vehicle and provides a differentiated standard customer grade applied to the customer at the time of rental; When the customer purchases the rental product by the customer-specific product classification module 212, the rental management module 220 for storing and managing information about the purchased rental product in the rental DB (244); The maintenance company management module 222 is provided with information on the maintenance company that provided M / T service to the customer's rental vehicle, and provides and manages the customer's M / T information when the maintenance company maintains the rental vehicle. ; A display module 226 for displaying or selecting items classified in a product classification module for each customer to a customer or an operator connected to the Internet or an intranet; Car rental using the residual rate and M / T analysis for each customer, including a communication module 228 that transmits information on the customer's rental goods while communicating with the maintenance company, and receives M / T information from the maintenance company Management system. The method of claim 1, wherein the customer analysis module classifies the information of the individual customer who rented the vehicle into a standard personalized customer grade that is differentiated to give a graded additional point according to the classification of career, age, place of residence, and occupation. A personal customer analysis unit 216 for storing the customer DB 232 together; Residual rate and M / T for each customer, characterized in that it comprises a corporate customer analysis unit 218 to analyze by type of business of the companies that rented the vehicle and classify it into a differentiated standard corporate customer class and store it together in the corporate customer DB 234 Vehicle rental management system using analysis. The customer reclassification according to claim 1, wherein the customer reclassification is managed to improve or lower the rating for each customer by reclassifying the standard individual customer rating or the standard enterprise customer rating for the classified individual or company to the customer who purchased the rental product. Vehicle rental management system using the customer-specific residual rate and M / T analysis, characterized in that it further comprises a module (224). The vehicle rental management system using a residual rate and M / T analysis for each customer, wherein the rental product of the product management module 204 is classified into a rental vehicle price, basic service, and basic M / T service. .

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