KR101063619B1 - Home Network Business Management System and Its Workflow Management Method - Google Patents

Abstract

The present invention discloses a home network work management system for providing a home network service and a work flow management method thereof.

Home network business management method of the present invention, the first step of analyzing the type of service requested from the customer; A second step of analyzing a type of work requested from a customer for the service type; A third step of calculating required unit tasks according to the service type and the type of work; And a fourth step of determining the work flow by arranging the calculated unit tasks in the order of progress according to the type of work, thereby enabling unified and integrated work management for various systems for home network services. It enables flexible and fast system linkage support of the support system.

Description

Work flow management system and method for home network service

1 is a diagram schematically illustrating a method of providing an indoor home digital service (HDS) through a home gateway using a satellite communication device and a high-speed Internet network.

2 is a diagram illustrating a configuration of a home network business management system and a business flow for a home network service according to the present invention.

The present invention relates to a home network service, and more particularly, to a home network work management system and a work flow management method capable of supporting a variety of services for a home network service in an integrated manner.

FIG. 1 is a diagram schematically illustrating a method of providing an indoor home digital service (HDS) through a home gateway using a satellite communication device and a high speed internet network.

Home network service is connected to a home gateway based on xDSL, a high-speed internet technology, and provides high-speed Internet access as well as various video services such as high-quality video / audio services, home automation (control of information terminals and home appliances), and interactive TV as shown in FIG. It is the world's first full-scale broadband-based service to provide sequentially.

TV-VOD service, which enables users to watch various contents such as movies, dramas, animations, etc. in DVD-quality high-definition time, can provide up to 4Mbps streaming service using MPEG-2 type compression technology based on TV. . In addition, by connecting the indoor camera to the home gateway to provide a home viewer function that can look at the house using a variety of terminals (PC, PDA, mobile phone) anytime, anywhere, children, the elderly and pets can be observed in real time. .

In addition, it is possible to provide a living information service that provides vivid local information, such as local news, shopping mall information, public institution information, shopping information, and SMS services that can send a simple text message to the TV.

Home networks can be broadly classified into wired and wireless networks. In the case of wired networks, there are Home Phoneline Networking Alliance (HomePNA) and Power Line Communication that use existing wiring. IEEE 1394, Universal Serial Bus (USB), and the like. Wireless technologies include Bluetooth, Home Radio Frequency (HomeRF), Wireless Personal Area Network (WPAN), Infrared Data Association (IrDA), and the like.

The home network industry is an industry sector that can be expected to grow in the future due to the increase in demand for home networks and the interest of companies due to the spread of networks due to the development of related technologies and digitalization of homes. It has announced plans to build a home network for about 10 million households by investing 2 trillion won by year.

As such, the importance of services in the home network sector, which is expected to grow and complement each other and grow with ubiquitous computing and intelligent home appliances, cannot be overemphasized.

As such, as the home network technology develops, the necessity of supporting various services for home network services in an integrated and rapid manner has been greatly increased, but specific methods for providing such services have not been provided yet.

Accordingly, an object of the present invention is to provide a home network work management system and a work flow management method that can support various services for home network services in an integrated, fast and efficient manner.

The home network business management system of the present invention for achieving the above object, when receiving the customer's subscription content, analyzes the type of service and the type of work requested by the customer, and according to the type of service and the type of work analyzed An integrated customer information management system that calculates the unit operations to determine the order of work flow for each work type and then issues a service order; A service order configuration management system that receives the service order from the integrated customer information management system, defines a sequence of opening flows for home network circuit configuration and opening processing, and designates a work flow for subscriber authentication and on-site dispatch; Home digital service authentication for receiving subscriber information from the service order configuration management system, performing home network subscriber authentication, and entering and registering home gateway information of the corresponding subscriber in each of the servers providing additional services supported by the home network service. server; And selecting a line for configuring a home network service based on the information provided from the service order configuration management system, and then transmitting subscriber information to the field worker. Subscriber network communication service configuration management system for transmitting to the order configuration management system.

The home network workflow management method of the present invention includes a first step of analyzing a type of service requested from a customer; A second step of analyzing a type of work requested from a customer for the service type; A third step of calculating required unit tasks according to the service type and the type of work; And a fourth step of determining the work flow by arranging the calculated unit work in the order of progress according to the type of work.

Hereinafter, with reference to the accompanying drawings will be described in detail a preferred embodiment of the present invention.

2 is a diagram illustrating a configuration of a home network business management system and a work flow for a home network service according to the present invention.                     

The home network business management system of FIG. 2 includes an integrated customer information management system (ICIS) 10, a service order configuration management system (NeOSS-SO) 20, a home digital service (HDS) authentication server 30, and subscriber network communication. A service configuration management system (TIMS) 40 and a home gateway management system (HG-NMS) 50 are provided.

The integrated customer information management system 10 analyzes the type of service and the type of work requested by the customer when receiving the customer's subscription from the 100 / customer service department, and the required unit according to the analyzed service type and the type of work. Tasks are calculated to determine the sequence of work flows in which order it is desirable to perform unit tasks for each task type. Then, the integrated customer information management system 10 transmits the subscription information and work flow information of the subscriber to the service order configuration management system 20 to request the service opening. That is, the integrated customer information management system 10 determines whether the customer who requested the service order is provided or wants to receive a wireless communication service, a wired communication service, and a communication access service supported by a home network (when two or more are combined). And, at the same time, what specific types of tasks are associated with the identified services. As a result, a list of unit operations to be performed for opening a home network service is calculated. At this time, the main management target information of the integrated customer information management system 10 includes a subscriber's access ID, payment method, installation desired date / time, desired product code, subscriber address, subscriber information, and the like.

The service order configuration management system 20 receives subscriber information and work flow information from the integrated customer information management system 10, defines a sequence of opening flows for home network circuit configuration and opening processing, and performs authentication and field dispatch. Specify work flow for To this end, the service order configuration management system 20 checks the received subscriber information and transmits the subscriber information to the home digital service (HDS) authentication server 30 to request authentication processing, and when the authentication is completed, the subscriber information is subscribed. It transmits to the own network communication service configuration management system 40 and requests home network line configuration and opening processing. The service order configuration management system 20 transmits the configured home network information to the home gateway management system 50 when the home network line configuration and opening processing are completed, and transmits the basic information of the gateway provided to the subscriber to the home gateway management system ( 50) and notifies the integrated customer information management system 10 of the completion of the opening to register the opening result.

The home digital service (HDS) authentication server 30 receives subscriber information from the service order configuration management system 20 to perform home network subscriber authentication, and supports various additional services (VOD service and home viewer service) supported by the home network service. And registers the home gateway information of the subscriber in each of the servers 60 to 80 providing SMS.

The subscriber network communication service configuration management system (TIMS) 40 selects a line for configuring the home network service based on the information provided from the service order configuration management system 20, and interlocks the relevant devices, Send subscriber information. The subscriber network communication service configuration management system 40 is notified of the work result (completion process) from the field worker after the field work is completed, and transmits it to the service order configuration management system 20.

The home gateway management system (HG-NMS) 50 receives the basic information (subscriber information, gateway IP, etc.) of the gateway provided to the subscriber from the service order configuration management system 20 for the home network gateway provided in the subscriber's home. Perform network management function.

Referring to the flow of work using the home network business management system of the present invention having the above-described configuration is as follows.

If the customer who wants to use the home network service applies for home network service to the 100 / Customer Service Department by phone, visit or website (①), the 100 / Customer Service Department offers the offer from the customer (subscriber information). Enter into the integrated customer information management system 10 (②).

The integrated customer information management system 10 receiving the subscriber information analyzes the type of service and the type of work requested by the customer, calculates the required unit work according to the analyzed service type and the type of work, According to the order in which the work flows are desired. Then, the integrated customer information management system 10 issues a service order by delivering subscriber subscription information and work flow information to the service order configuration management system 20 (③).

In this case, the service type includes all or part of a wired communication service, a wireless communication service, and an indoor wired communication connection service by a mobile terminal. The type of work may include a home network service new subscription service, a suspension service, a resurrection service, a termination service, and a previous installation service.

Table 1 shows the three types of services that the integrated customer information management system 10 should support for the home network service, and the detailed unit operations required for the service.

Unit Job Number
Unit work name Wired communication using indoor wired communication network
Connection service
(Second service)
Wireless communication service
(Second service) Indoor Home Network Configuration for Terminals with Home Network Services (Third Service) (end) Wired ID Authentication ○ (I) Wireless ID Authentication ○ (All) Home Network ID Authentication ○ (la) IP allocation △ ○ ○ (hemp) Wired facility
Resource management ○ ○ ○ (bar) Wireless facilities
Resource management ○ △ (four) Home Network Facility Resource Management ○ (Ah) Facility installation
And remove ○ ○ ○ (character) Completion ○ ○ ○

Here, the contents of the first service to the third service are arbitrarily defined for convenience of description. And, ○ indicates that the unit operation and the flow control of the unit operation with the indication is appropriate, △ indicates that the unit operation is required only when necessary.

And, Table 2 is a table indicating in what order the unit operations should be performed according to the type of work.

task
type Service type
The flow of unit operations 3rd
service 2nd
service First
service

new ○  (C) → (D) → (E, B, Sa) → (A) → (R) ○ ○ (I, C) → (D) → (E, F, B) → (A) → (C) ○ ○ (A, c) → (a) → (e, bar) → (a) → (c) ○ ○ ○ (A, B, C) → (D) → (E, B, D) → (A) → (C) ○ ○ (A, B) → (D) → (E, B) → (A) → (P) ○ (A) → (Only if necessary) → (d) → (e) → (a) → (i)
Use
stop
And
resurrection ○ (C) → (H) → (J) ○ ○ (I, C) → (A) → (I) ○ ○ (A, c) → (a) → (c) ○ ○ ○ (A, b, c) → (a) → (c) ○ ○ (A, b) → (a) → (i) ○ (A) → (a) → (child)

Termination ○ (C) → (d) → (e, sa) → (a) → (c) ○ ○ (I, C) → (D) → (E, F, B) → (A) → (C) ○ ○ (A, C) → (D) → (E, D) → (A) → (D) ○ ○ ○ (A, B, C) → (D) → (E, B, D) → (A) → (C) ○ ○ (A, B) → (D) → (E, B) → (A) → (P) ○ (A) → (only when necessary) (d) → (e) → (h) → (c)
Transfer
And
Transfer ○ (D) → (e, sa) → (a) → (c) ○ ○ (D) → (E, B, Sa) → (A) → (R) ○ ○ (D) → (e, sa) → (a) → (c) ○ ○ ○ (D) → (E, B, Sa) → (A) → (R) ○ ○ (D) → (e, bar) → (a) → (c) ○ (Only when necessary) (D) → (E) → (A) → (I)
ID
change ○ (C) → (C) ○ ○ (I, C) → (I) ○ ○ (Go) ○ ○ ○ (A, B, C) → ○ ○ (A, b) → ○ (A) →

In Table 2, the plurality of jobs in parentheses represent jobs that can be processed in parallel. That is, the work flow according to the present invention is carried out in sequence and / or parallel to the flow management for the unit work.

The service order configuration management system 20 provided with the subscriber's subscription information and work flow information is the type of work (type of subscription) analyzed by the integrated customer information management system 10 (eg, new, termination, service change, transfer). Set up the required unit tasks according to the transfer, suspension of use, resurrection, etc. and perform flow management on the set unit tasks.

To this end, the service order configuration management system 20 transmits subscriber information to the HDS authentication server 30 to request authentication for home network services (④-1).

The HDS authentication server 30 that has been requested for authentication inputs the home gateway information of the subscriber to each of the servers 60 to 80 that provide various additional services (VOD service, home viewer service, SMS) supported by the home network service. To register it (④-2).

When the registration is completed, the HDS authentication server 30 notifies the service order configuration management system 20 of the registration result (④-3).

The service order configuration management system 20 notified of completion of registration of home gateway information for each supplementary service providing server 60 to 80 transmits information for circuit configuration to the subscriber network communication service configuration management system 40 to open the service. Request (⑤). For example, the service order configuration management system 20 selects a new one from among the work flows recorded in Table 2, and the unit operations are (a) (c) (d) (e) (f) (h) (h) and (i). ) And request the opening by transmitting the corresponding information to the subscriber network communication service configuration management system 40.

The subscriber network communication service configuration management system 40 selects a line for configuring a home network service based on the information provided from the service order configuration management system 20 and interlocks relevant devices, and then provides subscriber information to a field worker. Transmit to construct the line (⑥).

Field work is required for the circuit configuration, home gateway (H / G) is installed through the field work, and network with home appliances such as laptops, PCs, TVs, washing machines, etc. in the home is established (⑦). The home network configured as above is connected to the backbone (T) network through the routers and switches in the premises to provide necessary services such as VOD streaming service.

When the field work is completed, the worker inputs the work result through his terminal (completion process) and notifies the subscriber network communication service configuration management system 40 (8).

The subscriber network communication service configuration management system 40 notifies (completion notification) to the service order configuration management system 20 of the completed construction room input from the worker (⑨-1).

The service order configuration management system 20 receiving the completion notification registers the configuration information for the home network gateway in the home gateway management system (HG-NMS) 50 (⑨-2), and installs the HDS certificate server ( 30) (⑨-3).

Finally, when the opening is completed, the service order configuration management system 20 requests the completion of the opening to the integrated customer information management system 10 to start charging (iii).

As described above, the home network task management system of the present invention enables unified and integrated task management for various systems for home network services, thereby enabling flexible and rapid system interworking support of the task support system.

Claims (9)

After receiving the customer's subscription, analyze the type of service and type of work requested by the customer, calculate the required unit work according to the analyzed service type and type of work, and then determine the order of work flow for each type of work. An integrated customer information management system for issuing service orders; A service order configuration management system that receives the service order from the integrated customer information management system, defines a sequence of opening flows for home network circuit configuration and opening processing, and designates a work flow for subscriber authentication and on-site dispatch; Home digital service authentication for receiving subscriber information from the service order configuration management system, performing home network subscriber authentication, and entering and registering home gateway information of the corresponding subscriber in each of the servers providing additional services supported by the home network service. server; And After selecting the line for configuring the home network service based on the information provided from the service order configuration management system, the subscriber information is transmitted to the field worker, and when the field work is completed, the work result is notified from the field worker and the service order is received. Home network business management system having a subscriber network communication service configuration management system for transmitting to the configuration management system. The method of claim 1, wherein the integrated customer information management system Home network task management system characterized in that the sequence of work flow for the unit tasks sequentially and in parallel. According to claim 1, wherein the service order configuration management system After confirming the received subscriber information from the integrated customer information management system, the subscriber information is transmitted to the home digital service authentication server to request authentication processing, and when the authentication is completed, the subscriber information is transmitted to the subscriber network communication service configuration management system. And requesting home network circuit configuration and opening processing. In the work flow management method of the integrated customer information management system for home network work flow management, A first step of analyzing the type of service requested from the customer; A second step of analyzing a type of work requested from a customer for the service type; A third step of calculating required unit tasks according to the service type and the type of work; And And a fourth step of determining the work flow by arranging the calculated unit work in the order of progress according to the type of the work. The method of claim 4, wherein the service type is A home network work flow management method, which is any one of a home network by a wired communication service, a wireless communication service, and a home gateway. The method of claim 5, wherein the unit operations When the service type is a wired communication service, the home network workflow management method includes wired ID authentication, IP allocation, wired facility resource management, device installation for wired communication, and a completion of a sales system. . The method of claim 5, wherein the unit operations When the service type is a wireless communication service, wireless ID authentication work, IP assignment work, wired facility resource management work, wireless facility resource management work, device installation work for wireless communication and completion of sales system, characterized in that it includes How to manage your home network workflow. The method of claim 5, wherein the unit operations When the service type is a home network by a home gateway, the home network work includes home network ID authentication work, IP allocation work, wired facility resource management work, home network facility resource management work, and sales system completion work. Flow management method. The method of claim 6, wherein the fourth step is performed. Home network workflow management method characterized in that the order of the work flow for the unit tasks sequentially and in parallel.

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