KR101020699B1 - System and method for providing the next service flow information to a customer - Google Patents

Abstract

The present invention relates to a system and a method for guiding a customer with information about a next service by procedure, and more particularly, to a specific place (eg, a large place of business, such as a hospital or a public office) that processes various services in different places. The customer who has completed the service in the hospital waiting room, the civil service counter of the government office, etc.) will go to the next place through the display installed at the specific location based on the service procedure (for example, the customer who has been diagnosed with blood collection from the outpatient care) Informing the customer of information about the collection of blood collection fee in the waiting room for examination (ie, name, place, location, etc. of the next service) to the customer. It is intended to provide a system and method thereof.

To this end, the present invention, in the system for guiding the customer information about the next service by the procedure, when each display is installed at each service window of the workplace, if the customer has completed the corresponding service at the service window A window terminal for registering service procedure information about the customer in a customer DB; And a next service for each customer procedure for displaying on the display information about a service to which the customer next receives based on the service procedure information about the registered customer as the service procedure information about the customer is registered in the customer DB. Guide server; It includes.

Customer, service procedure, next service guide, name, place, location information, display, hospital, government office

Description

System and method for providing the next service flow information to a customer}

The present invention relates to a customer guidance system and a method thereof, and more particularly, to a specific place of a large workplace such as a hospital, a public office, etc., which processes various services in different places, respectively (for example, a hospital waiting room, a complaint counter of a public office, etc.). To the customer who has completed the service, and then to the next service based on the service procedure (e.g., in the waiting room where the patient who has been diagnosed with blood collection from the outpatient care should go to the next) The present invention relates to a system and a method for guiding information on a next service by a procedure to guide the customer to information (ie, name, place, location information, and the like of a next service) for collection of blood collection fee.

Recently, thanks to the development of IT technology, service efficiency has been improved in businesses such as hospitals, financial institutions (banks, securities companies, etc.), government offices, restaurants (restaurants, bars, jjimjilbang, etc.) and distributors / large stores (department stores, marts, etc.). Information processing solutions are being built to plan.

Taking the hospital service processing solution as an example, an outpatient medical service (customer) can be easily booked through the Internet and a call center. For the service processing, the customer terminal information system linked with the counter terminal, the customer ticketing machine and the electronic signboard is used.

In addition, hospitals install debiting machines in various places so that customers can be issued certificates and prescriptions without having to wait at the counter.In addition, the boards are installed in various places to provide TV viewing service to customers passing by or to provide hospital promotion services. Providing.

On the other hand, recently, a variety of contents, for example, advertising screen, cable broadcasting (CATV) screen, beneficial information (for example, flu prevention) screen, etc. along with the customer number display screen on the electronic sign of the customer turn information system to display a variety of customers In addition to providing information (to meet customer needs), the company also seeks to maximize advertising.

However, customers who visit large-scale workplaces that handle various services in different places, such as hospitals, are having a great difficulty in finding a place where they can go next.

For example, a customer who arrives at the reception waiting room needs to go to the waiting room for medical treatment after receiving the outpatient treatment and receive the medical fee, and then go to the waiting room for medical examination. You should go to the waiting room for the test fee and store the test fee before you go to the waiting room.

As mentioned above, hospitals handle a variety of services at different locations, such as outpatient treatment, receipt of medical expenses, medical treatment, examination expenses storage, examination (eg, blood collection, X-ray imaging, etc.), admission procedures, and issuance of evidence. It is not easy for new customers who are new to the hospital, as well as existing customers who are somewhat familiar, to visit the service provider.

However, the prior art as described above, that is, the customer turn guide system can provide a variety of information to the customer along with the customer turn guide, but only provides information on the next service for each procedure by providing only watching TV and living information. There is a problem that is not.

That is, in the prior art as described above, since the customer cannot obtain the information he / she really wants (ie, name, location, location information, etc. of the next service as information about the next service by procedure), where the customer goes He asks nurses, people passing by, and information desks to find out what to do, and even takes a considerable amount of time to get lost and misses his turn.

Accordingly, the present invention has been proposed to solve the above problems and to meet the above requirements, specific places (e.g., medical care of large-scale workplaces, such as hospitals, government offices, etc., each processing a variety of services in different places) Based on the service procedure, the customer who has completed the service in the waiting room, public complaint counter of the government office, etc. will go to the next service through the display installed at the specific place (for example, the customer who has been diagnosed with blood collection in the outpatient hospital) A system for guiding the customer with information about the next service by procedure, which informs the customer of information (ie, name, place, location information, etc. of the next service) regarding the blood collection test fee storage in the waiting room for the test fee to be taken, and The purpose is to provide a method.

The objects of the present invention are not limited to the above-mentioned objects, and other objects and advantages of the present invention which are not mentioned can be understood by the following description, and will be more clearly understood by the embodiments of the present invention. Also, it will be readily appreciated that the objects and advantages of the present invention may be realized by the means and combinations thereof indicated in the claims.

In the system of the present invention for achieving the above object, in the system for guiding the customer to the information about the next service by the procedure, each display is installed at each service window of the workplace, the customer at the service window A counter terminal for registering service procedure information about the customer in a customer DB when the corresponding service is completed; And a next service for each customer procedure for displaying on the display information about a service to which the customer next receives based on the service procedure information about the registered customer as the service procedure information about the customer is registered in the customer DB. Includes a guide server.

On the other hand, in the method of the present invention, in the method for informing the customer of the information about the next service by the procedure, each display is installed at each service window of the workplace, the terminal of the service window is a specific customer, Requesting the next service guide by registering service procedure information about the customer in a customer DB when the service is completed; And when a next service guide server for each customer procedure requests a next service guide from the terminal, displaying information on a service to be next received by the customer on the display of the service counter based on service procedure information about the registered customer. Steps.

As described above, the present invention allows a customer who visits a large-scale business to process various services in different places, such as a hospital or a public office, to easily and conveniently and properly obtain information about a service to go next according to his service procedure. ), So that the customer can go to the service without getting lost.

In addition, the present invention provides a business site by providing a variety of content (customer turn display screen, advertising screen, TV broadcast screen, additional information screen, etc.) to the customer with the following service guide screen for each customer procedure through a display that displays the integrated information Has the effect of providing better service to customers.

BRIEF DESCRIPTION OF THE DRAWINGS The above and other objects, features and advantages of the present invention will become more apparent from the following detailed description of the present invention when taken in conjunction with the accompanying drawings, It can be easily carried out. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In the present invention, a customer who visits a large-scale workplace that processes various services in different places, such as a hospital or a government office, can obtain (informed) information about a service that he / she is going to next for each service procedure.

To this end, in the present invention, the customer who has completed the service (for example, outpatient care) at a specific place (for example, a waiting room) of a workplace (for example, a hospital) is next to the display through the display installed at the specific place based on the service procedure. Information about services to be picked up (e.g., collection of test fees in the test fee storage room where the client who has been diagnosed with a blood test must go to the next) (i.e. name of the next service (collection of test fees), location (test fee storage), Location information (eg, A4 area on the west side of the 2nd floor).

The service provided by the present invention will be defined as 'the following service guide solution for each customer procedure'.

Hereinafter, in describing the present invention, a series of service procedures performed in a hospital such as a hospital service procedure, for example, appointment, outpatient reception, medical fee storage, medical treatment, test fee storage, examination (blood collection), issuance of proof, etc. Let's explain.

Of course, the present invention refers to the hospital as an example of the workplace, the hospital service procedure as an example of the service procedure, in addition to the public offices, financial institutions (banks, securities, etc.), restaurants (restaurants, bars, jjimjilbang, etc.) It will be readily understood at the level of those skilled in the art that this also applies to the corresponding service procedure at the place of business, such as distributors / large stores (department stores, marts, etc.).

In addition, the following service guide solution for each customer procedure of the present invention is preferably linked to the existing 'customer guide system, customer turn guide system', which ensures the efficiency while ensuring compatibility with the system already built on the business side. Note that it is not limited to a specific system.

In addition, it is a system that is already established on the workplace or with the following service guidance solution for each customer procedure, which is representative of 'Korean Application Patent No. 2006-102809, Name of the Invention: Information Integrated Display System', which is patented by the applicant. It is an example.

Next, a system and a method ('the following service guide system and method for each customer procedure') for implementing a next service guide solution for each customer procedure proposed by the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration diagram of an embodiment of a system for guiding information regarding a next service for each procedure to a customer according to the present invention.

First, the information integration display system that can be built with the following service guide solution for each customer procedure of the present invention in FIG. 1 will be briefly described.

As shown in FIG. 1, the integrated information display system is located in a specific place (also called a service window) of a hospital (for example, a reception room, a treatment room for waiting fees, a treatment room, a waiting room for examination costs, an examination waiting room, a documentary issuance waiting room, etc.). And a display 10, a counter terminal (also called a person in charge PC) 20, a customer order pager 21, a kiosk 30, a customer order ticket issuer 31, and the like, respectively. Here, although not shown in the drawing, it is preferable that a set-top box is provided or connected to the display 10 or the window terminal (aka, person in charge PC) 20 side.

In addition, as will be described in detail below, in the present invention, it is preferable to replace the kiosk 30 without the customer serial number issuer 31. In addition, the customer order pager 21 may be implemented in hardware or software in the window terminal (aka person in charge PC) 20.

In the integrated information display system, the display 10 displays various contents, for example, an advertisement screen, a cable broadcasting (CATV) screen, and an informative information (for example, flu prevention) screen together with a customer turn display screen.

On the other hand, the following describes the hospital service procedure in the present invention to help understand the next service guide solution for each customer procedure proposed in the present invention.

In general, hospitals have service procedures such as reservation, outpatient reception, receipt of medical expenses, medical treatment, examination expenses storage, inspection, and issuance of evidence, etc. In the present invention, the hospital service procedures are 'unmanned reservation guidance kiosk service area' and 'manned service'. Area '. Here, the unmanned reservation guide kiosk service area means that the customer receives various service reservations and guides using the kiosk 30, and the manned service area means that the customer receives the corresponding service through a service window of a specific place.

In the unmanned reservation guidance kiosk service area, the kiosk 30 checks whether the kiosk 30 is a new customer or an existing customer through the screen information output. Here, the new customer means a person who visits a hospital for the first time and does not make a service reservation.

Then, if the customer is a new customer, the kiosk 30 displays the name of the service selected from the customer (e.g., internal medicine, dermatology, blood collection test, etc.) and the reception order issued to the customer (term, person in charge PC). (20). Accordingly, the new customer moves to the reception window and waits for the reception number of the user to come to the display 10 to receive the medical treatment.

Meanwhile, if the customer is an existing customer, the kiosk 30 checks whether the customer holds the customer card through the screen information output, and if the customer card is held, the customer identification information (for example, a hospital member number, name, social security number, etc.) through card authentication. Acquire this service and verify that this customer has made a service reservation.

Here, the customer card may be any type of card such as a magnetic card, a smart card (RF card), a barcode card, and the customer card is issued to a person (existing customer) who received a specific service in a hospital, and preferably a reception desk. Will be issued to new customers. For example, a customer who has been issued a customer card at the reception desk moves to the medical department with the customer card and recognizes the customer card by the wired / wireless reader 40 installed in the medical department.

Then, if the existing customer with the customer card has made a service reservation, the kiosk 30 displays the customer identification information, the name of the reservation service (for example, internal medicine, dermatology, etc.) and the service order issued to the customer at the terminal of the corresponding service counter. (Aka person in charge PC) 20 is transmitted. Accordingly, the reservation existing customer waits for the service number to come to the display 10 and receives medical treatment.

On the other hand, if the existing customer who has the customer card did not make a service reservation, the kiosk 30 receives the customer identification information, the name of the service selected from the customer (for example, internal medicine, dermatology, blood collection, etc.) and the receipt issued to the customer. The sequence number is transmitted to the terminal (aka name of person in charge PC) 20 on the reception desk side.

On the other hand, if the existing customer does not have a customer card, the kiosk 30 checks whether the customer authenticates with the other information (for example, the customer directly enters the social security number, name, etc.) through the screen information output, Through authentication of other information received, customer identification information (e.g., name, social security number, etc.) is obtained, and the customer confirms whether the customer has made a service reservation.

Then, if an existing customer who does not have a customer card has made a service reservation, the kiosk 30 displays the customer identification information, the name of the reservation service (for example, internal medicine, dermatology, etc.) and the service sequence number issued to the customer. The terminal (aka, person in charge PC) 20 to be transmitted.

On the other hand, if an existing customer who does not have a customer card does not make a service reservation, the kiosk 30 issues the customer identification information and the name of the service selected from the customer (for example, internal medicine, dermatology, blood collection, etc.) and issues it to the customer. One reception order number is transmitted to the terminal (aka, person in charge PC) 20 on the reception desk side.

On the other hand, when an existing customer who does not have a customer card does not select other information authentication, the kiosk 30 issues the name of the service selected from the customer (for example, internal medicine, dermatology, blood collection, etc.) and issued to the customer. The reception order number is transmitted to the terminal (aka name person in charge PC) 20 on the reception desk side.

As described above, the kiosk 30 transmits information about the customer, etc. to the terminal of the reception desk side or the terminal of the service window side, which is sent to each of the terminal terminals (aka person in charge PC) 20. In addition to notifying that they will go to the service, and when the customer arrives at the counter terminal (aka, person in charge PC) 20 to inform the customer (waiting for reception, waiting for examination, waiting for inspection, etc.).

On the other hand, in the present invention, the unmanned reservation guide kiosk service area issues a demonstrative issue to an existing customer (Note; customer who has already received hospital service), even in this case, the kiosk 30 checks whether the customer card is held or not, and authenticates the customer. Inform the customer about the selection of the method and the selection of supporting documents.

Then, if the proof document selected by the customer after the customer authentication is the subject of kiosk issuance, the proof document and receipt are output to the customer through electronic payment (eg, credit card payment). On the other hand, if the proof document selected by the customer is not subject to kiosk issue, the terminal on the side of the receipt / issuance window of the customer identification information, the proof document information selected by the customer, and the order of issue of the proof issued to the customer ( Aka person in charge (PC) (20). Accordingly, the customer moves to the document receipt / issuance window and waits for the order number issuance of the document proof to be issued on the display 10, and then outputs the document document and the receipt through consultation with the person in charge.

On the other hand, another additional function of the kiosk 30 of the next service guide system for each customer procedure of the present invention will be described.

The kiosk is interlocked with the hospital's internal network and provides touch screen guidance, consultation / question / event participation, and document issuance function for each floor. For example, a customer can enter his or her personal identification information or reservation number through the kiosk's touch screen method for each customer's floor to check information such as reservation status, medical progress, medical waiting status, or select a desired floor in the hospital. Check the floor plan of the floor or route information about the place you want to go. In addition, the customer can consult with the kiosk through the consultation / survey / event participation function, consult the guide, fill out the survey, participate in the event, and receive customer feedback (praise / complaint). In addition, the customer may be issued documents such as prescriptions, receipts, herbs, etc. through the document issuance function of the kiosk.

Preferably, the kiosk is provided with a variety of information in conjunction with a place work computer system built in the hospital internal network, the place work computer system is a customer-specific processing DB, hospital medical care system, bank computer system, customer Center computer system, other equipment system (blood collection equipment, etc.).

In addition, the kiosk may be provided with a customer order ticket issuing function in conjunction with the customer order information system. In this embodiment, the kiosk may replace the customer order ticket issuer. For example, the customer is issued a desired service window number through the touch of the screen of the kiosk installed in the service window, and waits while watching the display for his turn.

In addition, the kiosk may be provided with an electronic payment function in conjunction with a payment system. In this embodiment, the kiosk receives payment information from a customer through a credit card payment module and a mobile phone payment module, and processes tasks such as receiving medical expenses and storing inspection costs. can do.

In addition, the kiosk is linked with a content broadcasting system and an information display system to display various contents on the screen, for example, advertisement contents (introducing restaurants near a hospital), TV contents, medical information contents (flu prevention method), and living information contents (exchange rate / interest rate). In addition, the hospital education / promotional content may be downloaded in real time or in the form of a video, an image, a flash, a caption, etc. in an RSS method or an HTML method.

The kiosk with various functions as described above is operated and managed in conjunction with a remote management system. For example, the billing function for reporting changes of various charges and points based on DB integration information [WMS] , Monitoring control function [MCS] to monitor and control the current status of devices / networks related to kiosks, and content distribution function [FDS] suitable for network environment by being implemented on all platforms with various OS and JRE (Java Runtime Environments) installed. have.

Now, referring to the hospital service procedure of the present invention described above with reference to Figures 1, 2a, 2b and 3 will be described in detail with respect to the next service guide system and method for each customer procedure of the present invention.

Figure 2a and Figure 2b is an exemplary diagram for showing the next service guide screen for each customer procedure presented in the present invention, Figure 3 is a process for guiding information about the next service for each procedure to the customer according to the present invention Illustrative diagram of an embodiment to illustrate.

As shown in Figure 1, the following service guide system for each customer procedure according to the present invention is a specific place (aka, service window) (for example, reception desk waiting room, medical fees storage waiting room, medical waiting room, examination fee storage room, examination waiting room, documentary evidence) The following services are provided for each of the customer procedures of the display 10, the counter terminal (aka person in charge, PC) 20, the wired / wireless reader 40, the kiosk 30, and the hospital or solution provider side respectively installed in the issuing waiting room. Server 70, customer DB 80, and so forth. Here, the wire / wireless reader 40 is preferably provided or connected to the window terminal (aka, person in charge PC) 20.

As mentioned above, in the present invention, the information about the service to be received next time through the display 10 installed at the service place to the customer who has completed the specific service (ie, name, place, Location information, etc.).

2A and 2B show an example of a next service guide screen for each customer procedure displayed through the display 10.

Figure 2a is the name of the service (receiving blood collection fee storage) of the blood collection test fee storage in the test fee storage waiting room to go to the next visit when the client has completed the outpatient medical examination by the doctor 2A 'inspection fee storage waiting room'), location information ('2F West A4 area' in FIG. 2A) and the like together with customer identification information (e.g., 'customer name', 'hospital member number', etc.) It is shown on the display 10.

Figure 2b is the name of the service regarding the blood collection test of the test waiting room that the customer who has received the blood collection fee storage ('bleed test' of Fig. 2b), the place ('test waiting room' of Fig. 2b), location information ( 2B, the eastern B3 zone on the third floor) is displayed on the display 10 of the inspection fee storage waiting room side together with the customer identification information (eg, 'customer name', 'hospital member number', etc.).

In addition, although not shown in Figures 2a and 2b, not only the name, place, location information of the next service on the next service guide screen for each customer procedure, but also the number of people waiting for the place (the next service place), waiting time and the like (the next service) ) May be further displayed (eg, a description of a service such as 'a blood sampling test is a ...', additional content such as a test fee storage waiting room route guidance content, etc.).

Of course, the display 10 of the specific place side is a service sequence guide screen ('service name', 'name of the doctor in charge', 'customer name in service', 'next customer name', 'expected time', etc.) Can be displayed.

In addition, the display 10 of the specific place side has a variety of content, for example, advertising content (introduction to restaurants near the hospital), TV content, medical information content (flu prevention method), life information content (exchange rate / interest rate), hospital education / The promotional content may also be displayed in the form of a video, an image, a flash, a subtitle, and the like.

Then, in the present invention, a process of guiding information on the next service for each procedure of the hospital service will be described in detail.

First, we will explain the process of guiding the information on the following services in the outpatient procedure.

As described above, the terminal 20 of each person in charge of the reception desk (preferably, the reception desk staff) selects the service name selected by the customer from the kiosk 30 (e.g., internal medicine, dermatology), and the reception order number issued to the customer ( For example, number 35) or customer identification information (e.g., customer name) is received, and among the received information, the order of receipt (e.g., number 35) or customer identification information (e.g., customer name) issued to the customer is ordered. As shown on the screen of the terminal.

Then, the reception counter staff completes the current outpatient medical reception of the customer and selects the reception order number or the customer name located at the top of the monitor with a mouse or the like, and accordingly, the window terminal 20 calls the next next waiting customer. As the next turn customer call information, the reception order number or customer name is displayed on the display 10 of the reception waiting room together with each window number.

In particular, according to the selection of the completion of the current customer outpatient medical care reception by the reception desk staff, the counter terminal 20 provides information about the customer who has completed the outpatient medical care reception (for example, the customer card information and the waiting room to be visited next). The service procedure information of the current state including the service information) is registered in the customer DB 80 through the next service guide server 70 for each customer procedure.

Then (ie, when the next service guide is requested according to the registration of the current state of the service procedure information on the customer), the next service guide server 70 for each customer procedure is based on the current state of the service procedure information on the registered customer. The name of the service (e.g., internal medicine), location (e.g., internal medicine waiting room), location information (e.g., West A7 area on the 1st floor), etc. It is displayed on the display 10 of the reception waiting room side. Accordingly, the customer is guided through the next service guide screen for each customer procedure displayed on the display 10 for each service procedure to be received by the customer, so that the customer can easily go to the next service without getting lost.

In addition, the counter terminal 20 receives the reception / storage information including the customer card information of the customer who has completed the outpatient medical treatment in accordance with the selection of the current customer outpatient medical treatment completion by the reception desk staff. It is desirable to send to the terminal.

Next, we will describe the process of guiding information about the following services in the care process.

The customer who has completed the receipt of medical expenses or the customer who pre-booked arrives at the treatment waiting room and recognizes his / her customer card to the wired / wireless reader 40 to inform that he / she has arrived.

Accordingly, the terminal 20 of the waiting room is recognized by the wire / wireless reader 40 based on the current state service procedure information about the customer who has checked and confirmed the customer DB 80 or the customer card information received from the window terminal 20. Authenticate whether a customer identification information (e.g., customer name) is a legitimate customer.

Then, the terminal 20 of the waiting room side displays the customer arrival information including the customer identification information (for example, the customer name) on the monitor of the terminal in order as the customer authentication succeeds. The person in charge of the waiting room (for example, a nurse, a doctor, etc.) checks the customer through the monitor screen of the terminal 20 and operates the terminal 20 to assign a priority number according to the arrival order or arbitrarily. And so on. Accordingly, the terminal 20 of the waiting room side calls a specific customer who is waiting and displays the name of the customer on the display 10 of the waiting room side.

In particular, as the person in charge (preferably, the doctor) makes a checkup on the client while making a diagnosis on the client, the terminal 20 of the waiting room side receives information (for example, a customer card) of the client who completed the examination. Service procedure information of the current state including information and service information about the inspection fee storage room to be visited next) is registered in the customer DB 80 through the next service guide server 70 for each customer procedure.

Then (i.e., if the next service guide is requested according to the registration of the current state of the service procedure information on the customer), the next service guide server 70 for each customer procedure receives the current state of the service procedure information on the registered customer. Based on the name of the service (e.g., blood collection fee storage), location (e.g., test fee storage waiting room), location information (e.g., West A4 area on the 2nd floor), etc. Is displayed on the display 10 of the waiting room side. Accordingly, the customer is guided through the next service guide screen for each customer procedure displayed on the display 10 for each service procedure to be received by the customer, so that the customer can easily go to the next service without getting lost.

In addition, the terminal 20 of the treatment waiting room side transmits the treatment information including the customer card information of the customer who completed the treatment to the terminal of the inspection fee storage waiting room side which is the next service location according to the current customer treatment completion selection by the person in charge. It is desirable to.

Next, the process of guiding information regarding the next service in the procedure for receiving the inspection fee will be described.

The customer who has received the inspection diagnosis (the customer who has completed the treatment) arrives at the inspection fee storage room and recognizes his / her customer card to the wired / wireless reader 40 to inform that he has arrived.

Accordingly, the terminal 20 of the inspection fee storage waiting room side uses the wired / wireless reader 40 on the basis of the current state service procedure information about the customer confirmed by inquiring the customer DB 80 or the customer card information received from the terminal of the medical waiting room side. It is authenticated whether the recognized customer identification information (e.g., the customer name) is a customer for inspection fee storage.

Then, the terminal 20 on the inspection fee storage waiting room side displays the customer arrival information including the customer identification information (for example, the customer name) on the monitor of the terminal in order as the customer authentication succeeds. The person in charge of the inspection fee storage waiting room (preferably, the reception counter staff) checks the customer through the monitor screen of the terminal 20 and operates the terminal 20 to select the customer name using a mouse or the like according to the arrival order. Accordingly, the terminal 20 on the inspection fee storage waiting room side calls a specific customer who is waiting and displays the customer name on the display 10 of the inspection fee storage waiting room side.

In particular, in accordance with the current customer inspection fee storage completion selection by the storage counter staff, the terminal 20 of the inspection fee storage waiting room side has information (for example, customer card information and the inspection waiting room to be visited next) regarding the customer who has completed the inspection fee storage. Service procedure information of the current state, including service information about)) is registered in the customer DB 80 through the next service guide server 70 for each customer procedure.

Then (ie, when the next service guide is requested according to the registration of the current state of the service procedure information on the customer), the next service guide server 70 for each customer procedure is based on the current state of the service procedure information on the registered customer. The name of the service (e.g., blood collection test), location (e.g., test waiting room), location information (e.g., B3 area on the 3rd floor, etc.) related to the test waiting room to which the customer who completed the test fee storage should go next It is displayed on the display 10 of the waiting room side. Accordingly, the customer is guided through the next service guide screen for each customer procedure displayed on the display 10 for each service procedure to be received by the customer, so that the customer can easily go to the next service without getting lost.

In addition, the terminal 20 of the inspection cost storage waiting room side checks the inspection fee storage information including the customer card information of the customer who has completed the inspection fee storage according to the selection of the current customer inspection fee storage completed by the staff at the reception window as the next service place It is desirable to send to the terminal.

Finally, the process of guiding information about the next service in the inspection process will be described.

The customer who has completed the inspection fee storage or the pre-booked customer arrives at the inspection waiting room and recognizes his / her customer card to the wire / wireless reader 40 to inform that he has arrived.

Accordingly, the terminal 20 of the inspection waiting room side uses the wired / wireless reader 40 on the basis of the current state service procedure information about the customer confirmed by inquiring the customer DB 80 or the customer card information received from the terminal of the inspection fee storage waiting room side. Authenticate whether the recognized customer identification information (e.g., customer name) is a customer who can receive legitimate service.

Then, the terminal 20 of the inspection waiting room side displays the customer arrival information including the customer identification information (for example, the customer name) on the monitor of the terminal in order as the customer authentication succeeds. Accordingly, the person in charge of the inspection waiting room (for example, a nurse, an assistant, etc.) checks the customer through the monitor screen of the terminal 20 and operates the terminal 20 to assign a priority number according to the arrival order or arbitrarily. And so on. Accordingly, the terminal 20 of the inspection waiting room side calls a specific customer who is waiting and displays the customer name on the display 10 of the inspection waiting room side.

In particular, according to the current customer inspection completion selection by the inspection person, the terminal 20 of the inspection waiting room side has information on the customer who has completed the inspection (for example, customer card information and information regarding a service location to be visited next). Service procedure information of the current state including a) is registered in the customer DB 80 through the next service guide server 70 for each customer procedure.

Then (ie, when the next service guide is requested according to the registration of the current state of the service procedure information on the customer), the next service guide server 70 for each customer procedure is based on the current state of the service procedure information on the registered customer. The customer who has completed the inspection displays information on a service, etc., to be next visited on the display 10 of the inspection waiting room. Accordingly, the customer is guided through the next service guide screen for each customer procedure displayed on the display 10 for each service procedure to be received by the customer, so that the customer can easily go to the next service without getting lost.

Here, the service place where the customer who has completed the test should go to the next waiting room for the doctor who gave the examination to the doctor to hear the findings of the test result, and as another example, informs the test result. If there is a place of service, it can be there. As another example, if a customer who has completed the inspection is inquired about whether to issue a proof, it may also provide information on the location of the corresponding proof issuing service.

In addition, the terminal 20 of the inspection waiting room side checks the examination result information including the customer card information of the customer who completed the inspection according to the current customer inspection completion selection by the person in charge of the treatment waiting room side as an example of the next service place. It is preferable to transmit to a terminal or the like.

In the above-described present invention, the above-mentioned kiosk processes at least one service among reservation services, outpatient medical care reception, medical expenses storage, examination expenses storage, and issuance of issuance services among hospital services. If the service to be received by the service is a service that can be processed in the kiosk, the next service guide server 70 for each customer procedure displays the name, location, location information, etc. of the kiosk as information on the next service on the display of the corresponding service window. You can also guide the customer.

On the other hand, the method of the present invention as described above can be written in a computer program. And the code and code segments constituting the program can be easily inferred by a computer programmer in the art. In addition, the written program is stored in a computer-readable recording medium (information storage medium), and read and executed by a computer to implement the method of the present invention. The recording medium may include any type of computer readable recording medium.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited by the drawings.

1 is a configuration diagram of an embodiment of a system for guiding information regarding a next service per procedure to a customer according to the present invention;

Figure 2a and Figure 2b is an embodiment explanatory diagram for showing the next service guide screen for each customer procedure presented in the present invention,

3 is a diagram illustrating an example of showing a process of guiding information regarding a next service for each procedure to a customer according to the present invention.

<Description of the symbols for the main parts of the drawings>

10: display

20: counter terminal (person in charge)

30: kiosk

40: wired or wireless reader

70: Next service guide by customer procedure

80: customer DB

Claims (12)

A system for informing a customer of information about the following services by procedure: Each service window at your workplace has its own display. A window terminal for registering service procedure information about the customer in a customer DB when the customer has received the corresponding service at the service window; And As the service procedure information about the customer is registered in the customer DB, the next service guide for each customer procedure for displaying on the display information about the service that the customer will next receive based on the service procedure information about the registered customer. server; System for guiding information about the following services by the procedure to the customer, including. The method of claim 1, The information displayed on the display is And a name, a place, and location information of a service to be next received by the customer. The method of claim 2, The information displayed on the display is And a service sequence guide information and various contents at the service window. 4. The method according to any one of claims 1 to 3, The window terminal, Upon receiving the customer service completion selection by the person in charge of the service window, the service following the customer's next step by step of registering the service procedure information including the customer card information of the customer and the service information to be received next in the customer DB. A system to guide information about. The method of claim 4, wherein The window terminal, In response to the selection of the customer service completion by the person in charge of the service window, the service completion information including the customer card information of the customer is transmitted to the terminal of the next service window side. System to guide you. The method of claim 5, The window terminal, As the customer card is recognized through the wired / wireless reader from the customer arriving at the service window, the service target customer is based on the service procedure information of the customer registered in the customer DB or the service completion information of the customer received from another window terminal. A system for guiding information about a next service per procedure to a customer characterized by authenticating the recognition. The method of claim 6, The window terminal, And providing service sequence guide information through the display on the basis of the corresponding customer identification information as the service target customer authentication succeeds. The method of claim 4, wherein The window terminal and the display, at least one is installed at each service window of the workplace, The service window, A system for guiding information about a next service according to a procedure, characterized in that it is at least one of a reception waiting room of a hospital, a waiting room for medical expenses, a waiting room for medical examination, a waiting room for examination expenses, a waiting room for examination, and an issuance of documentary evidence. The method of claim 4, wherein In specific place of the business place, The customer is provided with a kiosk for processing at least one of the services of the hospital, such as reservation, medical service reception, medical fee storage, test fee storage, and issuance of evidence. System. The method of claim 9, The following service guide server for each customer procedure, According to the customer, the name, location, and location information of the kiosk are displayed on the display of the corresponding service window as the service to be received next is the service that can be processed at the kiosk. System for guiding information about the service. In how to inform the customer about the following services by procedure: Each service window at your workplace has its own display. Requesting, by the terminal at the service window, a specific customer to complete a corresponding service, registering service procedure information about the customer in a customer DB to request a next service guide; And When the next service guide server for each customer procedure requests the next service guide from the terminal, the information on the service to be next received by the customer is displayed on the display at the service window side based on the service procedure information about the registered customer. step; How to inform the customer about the following services per procedure including the. The method of claim 11, The information displayed on the display at the service window side is And a name, a place, and location information of a service to be next received by the customer.

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