KR100973936B1 - Method for connecting calls between provider and requester of visiting-service using identification numbers - Google Patents

Abstract

PURPOSE: A method of connecting a call between a service requester and a service provider using a PBX connection number and an authentication number are provided to use a PBX connection number and a authentication number, thereby connecting a call between a visiting service requestor and a visiting service provider. CONSTITUTION: If a visiting service provider server attempts a connection(820), a relay server inspects a connector and receives visiting service request and providing data. In case of it is a visiting service request data, the relay server generates visiting staff record including record for customer sending including an authentication number and record for visiting staff including the authentication number and stores a database. The relay server sends the authentication number to a customer and visiting staff.

Description

Method for connecting calls between provider and requester of visiting-service using identification numbers}

The present invention relates to a method of connecting a call between a visitor requester and a provider using an authentication number, and in particular, a company that provides a visitor service such as a telephone, the Internet, an electronic product, and an after-sales service or courier service. Service provider) can protect the personal information of the customer who requested the visit service (visit service requester), and the visit service using the authentication number, which enables a regular telephone connection with a number of visiting employees with one phone number A method for connecting a call between both a requester and a provider.

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The relay server receiving the visited service related information generates an authentication number that is not duplicated based on the customer's phone number and sends an SMS to the customer (the visitor requester). In addition, the relay server performs data processing to generate a record for the customer as a sender and a record for the visitor as a sender to store in the database. The record of the customer as the sender consists of the authentication number, the customer's phone number, and the visitor's phone number. The record of the visitor as the caller is the service code (for example, the waybill number) recorded in the work order (for example, the courier waybill). ), A visitor's phone number, a customer's phone number, and the database includes a table consisting of the fields "Authentication number, caller's phone number, called party's phone number".

If the customer or visitor wants to call the other party as needed, the customer or visitor dials the private exchange access number. The private exchange connected to the public network (PSTN) requests the sender to enter the authentication number, receives the authentication number, and conditions the caller information (CID) received from the public network (PSTN) and the authentication number (service number, waybill number) entered by the sender. And call the called party's telephone number of the corresponding record to connect the call. The present invention relates to a system for automatically connecting a call using an authentication number and a method for automatically connecting a call based on the above description.

In general, visitor requestors request a visitor service by using a telephone or the Internet. The operation of the visiting service provider is performed through the visiting service provider server. The visiting service provider server that receives the request for the visiting service is a relay server connected through a communication network such as the Internet. Send related information.
The conventional method of automatically accessing a call using a personal communication number is a method in which a caller calls a called number corresponding to a personal communication number stored in a database when the caller dials a communication number (personal communication number) assigned to an individual in a public network (PSTN). The call connection was possible only to the called party who owns the personal communication number.

[Patent 1] Patent application No. 10-1996-0067424 (December 18, 1996) call automatic connection system and call automatic connection method using personal number

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The present invention solves the above-mentioned problems, and implements a process performed in a private exchange and a relay server, a system for connecting a call between a visitor requester and a provider, and a private exchange access number and authentication number (service number). Alternatively, it is a task to make a call connection between the visitor requester and the provider only by inputting a waybill number.

In addition, to minimize the exposure of the personal phone number, and even if a large number of the use of the visit service, only the private exchange access number and the authentication number to enable the call connection between the visitor requester and the visitor who is the provider of the visitor service. We assume problem to do.

Method for connecting a call between both the visited service requester and the provider by using the authentication number according to an embodiment of the present invention for solving the above problems,

In the process of collecting telephone book data for the call to the receiving number by the authentication number entered by the caller in the private exchange,

A first step of receiving a visit service request and providing data (refer to ① and ③ of FIG. 4) after verifying whether the visitor is provided to the visitor service provider server to transmit phonebook data;

In the relay server, if the classification value of the received data is "INSERT" indicating new data, a non-overlapping random code is generated, and the generated random code, requestor, and provider are authenticated numbers, senders, and receivers, respectively. Create a record for the customer call, and create a record for the visitor call with the service number, provider and requestor as the authentication number, the sender and the receiver, respectively, to provide the visit service,

If the classification value of the received data is " UPDATE " indicative of an update by modifying the visited service provision data, a phonebook record including generating an update record for each service number, provider and requestor as an authentication number, a sender and a receiver, respectively. Generating a second step;

In the relay server, the generated customer call record and the visitor call record are stored in a database connected to a private exchange by using a new stored INSERT query, and the generated update record is an UPDATE query to generate a requester's customer phone number and provider. Change the caller ID field value of the record where the visitor's phone number is the calling number and the called number, respectively, to the visitor's phone number of the update record, and the origination of the record whose visitor's phone number and the customer's phone number are the calling number and the called number respectively. A third step of changing a number field value to a visitor's telephone number of the update record and storing the update record in the database;

In the relay server, the fourth step of sending the authentication number using the customer telephone number and the access number of the private exchange as the receiving number and the calling number of the received data, respectively; collecting phonebook data is completed,

In the private exchange, when a requestor or provider receives a call request from the public network (PSTN) by dialing a private exchange access number to make a phone call to the other party, the calling party requests and receives a calling number (CID) from the public network. A fifth step of verifying a user by searching for a calling number field in a database (see ② and ④ of FIG. 4) and checking whether the calling number exists;

If the caller identification field value of the generation number retrieved in the fifth step in the private exchange is a customer, a message requesting the input of the authentication number is transmitted to the caller. If the caller identification field value is a visitor, the service number or the waybill number is entered. Transmitting a request message to the sender to collect an authentication number from the sender;

A seventh step of detecting a reception number by searching a database by using the authentication number collected in the sixth step and the calling number (CID) received in the fifth step by the private exchange and extracting information for an incoming call;

An eighth step of connecting a service call between a caller and a receiver by using the received number detected in the seventh step as a called number;

And a ninth step of storing the service connection information by monitoring the connected call in the eighth step and storing the service connection information in the database, the service connection information including billing information and information controlling the call automatically upon congestion. Let it be a problem solving means.

According to the problem solving means, a customer who is a requester for a visit service can always connect with a plurality of visit service providers who have reserved a private exchange access number and an authentication number even if they request a plurality of visit services without leaking a personal phone number. In the case of a courier service such as a courier service, the visitor information is automatically modified according to the location of the delivery product, and the caller can be connected to the delivery person who is using the present invention to confirm the delivery location without the delivery location. In-person visitor also provides the effect of making a call with the customer without the customer's personal phone number.

An embodiment will be described with reference to FIGS. 1 to 4 to assist in understanding the present invention. 1 is a block diagram of an overall system in which a method according to an embodiment of the present invention is performed, FIGS. 2 and 3 are flowcharts of processes performed in the private exchange and relay server of FIG. 1, and FIG. 4 is a data classification in a database. A diagram for describing an example of the flow of data according to a value.

Hereinafter, the present invention will be described with reference to a process purchased from an online shopping mall and delivered through a courier company. However, the present invention can be applied to any field that can request a visit service such as a telephone or Internet installation, A / S application, etc. . After the customer selects and pays for the product in the online shopping mall, the delivery of the purchased product is started through the courier company. The courier company, which is a visiting service provider, calls a web page for data transmission of the relay server 800 to provide delivery information in a POST manner. Send it. In the embodiment of the present invention, the delivery information may be transmitted in the form of data shown in ① of FIG.

The relay server 800 checks the IP by acquiring the IP of the visited service provider server 600 calling the web page for data transmission (810). Thereafter, the relay server 820 verifies whether the accessor is authorized using the verified IP (820), and if the accessor is the authorized accessor, confirms the data classification value of the data received from the visited service provider server 600. If the data division value is "INSERT" indicating new information, the database 500 generates a random code that does not overlap with the authentication number of the record in which the originator division is the customer and the calling number is the customer telephone number. After that, the generated random code is used as the authentication number, the customer's telephone number as the calling number, the shipping related person's telephone number which is keeping the shipment, the called person's number, and the customer's calling record as the caller's record is created as a phone book record. .

In addition, a phone number record is generated as a phone book record for a visitor's call number (or service number) as an authentication number, a shipping person's phone number as a calling number, a customer's phone number as a called number, and a shipping person as a caller (841). ). The two generated records are then sent to the database as a phonebook record (842) and stored. Also, the authentication number is sent with the received customer telephone number as the receiving number and the private exchange access number as the calling number (843). In the embodiment of the present invention, the authentication number is preferably sent by SMS, but various sending methods may be used.

On the other hand, if the data classification value is "UPDATE" for updating data stored in the database, the record stored in the database should be updated using the received data. First, a record is searched in the database for a waybill (service code) of the received data as an authentication number, a telephone number for a person concerned with a delivery, a calling number, and a customer phone number as a called number. Thereafter, the delivery associate telephone number of the retrieved record is changed to the visitor telephone number of the received data to generate an update record in which the delivery associate is the sender.

In addition, by searching for a customer call record with the customer's phone number as the calling number and the visitor's phone number as the called number, the visitor's phone number is changed to the visitor's phone number in the received data to generate an update record in which the customer is the caller ( 851). The generated update records are then sent to a database (852) to update and store the records. In this manner, the telephone book data such as ② (or ④) of FIG. 4 is stored in the database 500 connected to the private exchange 400.

If the visitor wants to make a telephone connection, in the embodiment of the present invention, the customer who is the visitor requester may make a telephone connection through the private exchange 400. The customer can access the private exchange 400 in a variety of ways. If the authentication number is received by SMS, the visitor requester can check the SMS received by mobile and press the call button. By doing so, the customer automatically dials the private exchange access number stored as the sender in the SMS, and the private exchange 400 is called and connected through the mobile communication network and the public network (PSTN).

On the other hand, the private exchange 400 called in the public network (PSTN) receives the calling number (CID) by calling the calling station (410), and retrieves the database 500, the calling number (CID) as the caller identification field value Check whether the customer (420). If it is confirmed as a customer, the private exchange 400 guides the sender a message (for example, "Please enter the authentication number") requesting the input of the authentication number (431). Thereafter, the caller receives the authentication number inputted by the caller (432), and searches the database 500 using the received authentication number and the caller ID received from the caller station. In the embodiment of the present invention by performing an authentication number check to search AND query (433), if the authentication number does not exist, branch to the guide transmission 431 "Enter the authentication number" to receive the authentication number again.

On the other hand, if the authentication number exists, the real number search for extracting the record corresponding to the authentication number and the received caller ID (CID) and extracting the telephone number stored in the called number field (434). Thereafter, the extracted real number is connected to the real number by the called number (435), and a call path is formed (436) by providing the call connection with the caller who is the visitor requester and the visitor who is the provider. After the connection, the call state is monitored and when the call ends, call information such as call time, calling number, and called number is stored in the database as call information (437).

Even when a visitor who is a visiting service provider wants to make a telephone connection with a customer, the visitor dials the private exchange access number, and the private exchange is called and connected through the mobile communication network and the public network (PSTN).

The private exchange 400 called from the public network (PSTN) requests the calling station to receive the calling number (CID) (410), and searches the database 500 to determine whether the calling number (CID) is the caller identification field value. Check (420). If it is determined that the customer is not a customer, the private exchange 400 sends a message (for example, "enter the service number or the waybill number") to the sender requesting the input of the service number (or waybill number) (441). ). After that, the service number (invoice number) inputted by the caller receives the authentication number as the authentication number (442), and the database 500 is searched by the received authentication number and the caller number received by the calling station. In an embodiment of the present invention, the authentication number check for AND query search is performed (443) and if the authentication number does not exist, branching to guide transmission 441, "Enter a service number or waybill number," and receive the authentication number again.

On the other hand, if the authentication number exists, the real number search for extracting the record corresponding to the authentication number and the received calling number (CID) and extracting the telephone number stored in the called number field (444). Thereafter, the extracted real number is connected to the real number by the called number (445), thereby forming a call path (446) to provide a call connection with the caller who is the visiting service provider and the customer who is the requester. After connection, the call state is monitored to store call information such as call time, calling number, called number, etc. at the end of the call in the database as call information (447).

1 is a block diagram of an entire system in which a method according to an embodiment of the present invention is performed.

2 is a flow chart of a process performed in the private exchange of FIG.

3 is a flowchart of a process performed in the relay server of FIG. 1.

4 is a view for explaining an example of the flow of data according to the data classification value in the database.

Claims (1)

In the method of connecting the call between the visitor requester and the provider using the authentication number, A first step of receiving a visit service request and providing data after verifying whether the visitor is an authorized accessor in the relay server when the visited service provider server attempts to access the phonebook data; In the relay server, if the classification value of the received data is "INSERT" indicating new data, a non-overlapping random code is generated, and the generated random code, requestor, and provider are authenticated numbers, senders, and receivers, respectively. Create a record for calling the customer, create a record for sending the visitor whose service number, provider, and requestor are the authentication number, the sender, and the receiver, respectively, to provide the visit service, and the classification value of the received data is the visit service providing data. A second step of generating a phone book record including generation of an update record including a service number, a provider, and a requestor as an authentication number, a sender, and a receiver, respectively, if the update indicates an update by modification; In the relay server, the generated customer call record and the visitor call record are stored in a database connected to a private exchange by using a new stored INSERT query, and the generated update record is an UPDATE query to generate a requester's customer phone number and provider. Change the caller ID field value of the record where the visitor's phone number is the calling number and the called number, respectively, to the visitor's phone number of the update record, and the origination of the record whose visitor's phone number and the customer's phone number are the calling number and the called number respectively. A third step of changing a number field value to a visitor's telephone number of the update record and storing it in the database; A fourth step of sending, at the relay server, the authentication number using the customer's telephone number and the access number of the private exchange as the received number and the called number, respectively; In the private exchange, when a requestor or provider receives a call request from the public network (PSTN) by dialing a private exchange access number to make a phone call to the other party, the calling party requests and receives a calling number (CID) from the public network. A fifth step of verifying a user by searching for a calling number field in a database and checking whether the calling number exists; In the private exchange, if the sender identification field value of the calling party number retrieved in step 5 is a customer, a message requesting the input of the authentication number is transmitted to the sender, and if the calling party identification field value is a visitor, input of the service number or the waybill number. Transmitting a message requesting the sender to the sender to collect an authentication number from the sender; A seventh step of detecting, by the private exchange, a received number by searching a database by using the authentication number collected in the sixth step and a calling number (CID) received in the fifth step to extract information for an incoming call; An eighth step of connecting a service call between a caller and a receiver by using the received number detected in the seventh step as a called number; And a ninth step of storing the service connection information by monitoring the connected call in the eighth step and storing service connection information in the database, the service connection information including charging information and information controlling the call automatically when the call is congested when the call is terminated. Call connection method between both the visitor requester and the provider using the authentication number.

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