KR100915978B1 - The method for providing customer management service by weather information - Google Patents

Abstract

A client administration service providing method forwarding a health inquiring and warning guide message in a client by using weather information is provided to meet a requirement of sensitivity of the customer by transmitting a message inquiring health to the customer. A weather information receiver(210) receives weather information from a weather information enterprise system(300). A bad weather information management unit(220) provides the bad weather information by processing weather information received by the weather information. A transmitter performs an SMS(Short Message Service) or an MMS(Multimedia Message Service) transmission to the client or the user. A user terminal is connected to the customer relationship management system.

Description

The method for providing customer management service by weather information}

The present invention relates to the provision of customer care services, in particular, by using weather information to send to the customers living or working in the bad weather occurrence area with the user's name and warning message written in the user's name, and can also be utilized by customers on weekends and holidays In order to provide detailed weather forecast information for outdoor activities such as mountainous areas, fishing spots, golf courses, ski resorts, etc., we will send information to the customer on weekends and holidays according to the hobby of the user. The present invention relates to a customer management service providing system and a method using weather information that selects a customer every day or a date and is suitable for sending tomorrow's weather information with a message.

In general, weather information refers to knowledge, weather reports, weather forecasts, weather reports, weather alerts, and weather alerts.

Therefore, web sites providing conventional weather information provide weather information to customers.

However, the technical limitation of sites that provide weather information as part of the conventional customer management method has a problem that does not achieve the results of true customer management because it takes a method of providing the original weather information data as it is.

The weather information provided unilaterally may give fatigue or unnecessary information to the customer, and to overcome this, processing technology is needed to emotionalize the data according to the customer's situation.

Therefore, the present invention has been proposed to solve the above-mentioned conventional problems, and an object of the present invention is to send a greeting and caution guide message written in the user's name to customers who live or work in bad weather by using weather information. In addition, detailed weather forecast information for outdoor activities such as mountainous areas, fishing spots, golf courses, and ski resorts, etc., as well as utilization information, such as weather preparations, can be used for weekends and holiday seasons. To provide a customer management service providing system and method using weather information that can be sent to the customer by the user's name and, if necessary, the user can select the customer and send the weather information of tomorrow with the message by specifying the daily or date. .

1 is a block diagram of a customer management service providing system using weather information according to an embodiment of the present invention.

As shown therein, a weather information management system 200 which receives weather information from the weather information company system 300 and processes the received weather information into bad weather information or tomorrow's weather or leisure weather; A customer management system connected to the weather information management system 200, connected to the user terminal 510, and providing a customer management service including providing weather information to a customer PC 520 or a customer mobile phone 530 ( 100); characterized in that comprises a.

The weather information management system 200 includes a weather information receiver 210 which receives weather information from the weather information company system 300; A bad weather information management unit 220 for processing bad weather information received by the weather information receiving unit 210 to provide bad weather information; Tomorrow weather management unit 230 for processing the weather information received by the weather information receiving unit 210 to provide the weather of tomorrow; And a leisure weather management unit 240 for processing leisure weather information received by the weather information receiving unit 210 to provide leisure weather. Here, the bad weather information is weather information related to "bad weather", for example, refers to weather information that can promote danger and anxiety to a human, such as heavy rain, heavy rain, hail, typhoon and the like.

The customer management system 100 may include: a user authentication manager 110 managing user authentication from the user terminal 510 using an ID and password included in a user DB 171, and including an encryption module; A schedule management unit 120 connected to the weather information management system 200 and performing schedule management; A customer service management module 130 connected to the weather information management system 200 and performing customer service management; A service execution unit 140 connected to the weather information management system 200 and executing a customer management service; An electronic money management unit 150 connected to the weather information management system 200 and managing electronic money; And a transmitter 160 connected to the weather information management system 200 and performing a short message service (SMS), a multimedia message service (MMS), or an e-mail transmission.

2 is a flowchart illustrating a method for providing a customer care service using weather information according to an embodiment of the present invention.

As shown therein, the customer management system 100 includes a first step ST1 for performing customer management through a connection with a user terminal 510, a customer PC 520, or a customer mobile phone 530; After the first step, the weather information management system 200 includes a second step (ST2) of receiving weather information from the weather information company system 300 and processing bad weather information or tomorrow's weather or leisure weather; And a third step (ST3) of performing customer management including providing bad weather information, providing tomorrow's weather, or providing leisure weather by using the weather information processed after the second step. .

FIG. 3 is a detailed flowchart of providing bad weather information in FIG. 2.

As shown in the drawing, in the third step, when the bad weather information is provided, the bad weather information management unit 220 in the weather information management system 200 allows the bad weather occurrence information to be processed from the received weather information. An eleventh step (ST11 to ST14) to perform the occurrence area search, the bad weather occurrence area customer search, and the user information search for each customer; Selecting a message associated with bad weather occurrence information after the eleventh step or making a bad weather occurrence message, and then notifying the user terminal 510 of bad weather occurrence (ST15 to ST17); A thirteenth step (ST18) for determining whether to send bad weather service to the customer after the twelfth step; If it is determined that the bad weather service is to be sent to the customer in the thirteenth step, a bad weather message is sent to the customer terminals 520 and 530 and a fourteenth step (ST19, ST20) for storing the shipping record is performed. It features.

4 is a detailed flow chart of tomorrow's weather provision in FIG.

As shown in FIG. 3, in the third step, when the weather of tomorrow is provided, the weather management unit 230 of the weather information management system 200 may process the weather information of tomorrow from the received weather information. A twenty-first step (ST21 to ST24) for performing a customer region search, selecting weather information of the customer region, and searching for user information for each customer; A twenty-second step (ST25, ST26) for selecting a message associated with tomorrow's weather information or producing a tomorrow's weather message after the twenty-first step; And the twenty-third step (ST27, ST28) of sending the tomorrow's weather message to the terminal (520, 530) of the customer after the twenty-second step, and stores the shipping record.

FIG. 5 is a detailed flowchart of leisure weather management in FIG. 2.

As shown in FIG. 3, in the third step, when the leisure weather is provided, the leisure weather manager 240 in the weather information management system 200 is configured to process the leisure weather information in the received weather information. A thirty-first step (ST31 to ST33) for classifying and searching weather information (eg, a fishing ground, a golf course, a ski resort, etc.) and searching for detailed information and travel information for each leisure area; After the thirty-first step, the leisure weather manager 240 may perform a display operation by matching weather information and travel information for each leisure area (ST34); A thirty-third step ST35 of matching the leisure area indication onto the map (or geographic) information after the thirty-second step; And a thirty-fourth step (ST36) for modularizing the leisure weather information to be attached to the e-mail after the thirty-third step (ST36).

FIG. 6 is a detailed flowchart of the leisure weather providing in FIG. 2.

As shown in FIG. 3, in the third step, when the leisure weather is provided, a user connected to the customer management system 100 using the user terminal 510 selects a customer and sets a merge of greetings. The forty-first steps ST41 and ST42; A step 42 (ST43, ST44) for selecting at least one customer service from among theme information, content information, regards mail, and congratulation mail after the forty-first step, and then determining whether the leisure weather information is attached; In step 42, if the leisure weather information is attached in step 42, the customer service may be sent with the leisure weather information provided by the leisure weather manager 240 in the weather information management system 200 attached thereto. ST45); In step 42, if the leisure weather information is not attached, the customer service may be sent to step 44 (ST46).

The customer management service providing system and method using weather information according to the present invention, in providing sales management services to customers and their customers, the user, the weather and hobbies that customers experience in their daily lives, etc. By preparing and sending a greeting message to the customer, it has a greater effect on satisfying the customer's emotion than sending a simple greeting message and informational mail.

In particular, when the bad weather occurs, customers in the bad weather region may be psychologically unstable and shrunk. In case of bad weather, when the user receives intimate regards and warning messages from the users, they can get great comfort and courage and always treat them with care. It can satisfy customer preferential psychology that wants to receive, and can increase customer loyalty by transferring customer to emotional customer who responds and acts on emotion rather than reason.

In addition, the present invention enables to treat customers as humans with emotions that are not subject to revenue generation, thereby maintaining a higher human intimacy between the user and the customer and improving customer loyalty, thereby improving the customer management goals of salesmen and companies. It can be easily achieved.

Based on the accompanying drawings, preferred embodiments of the customer care service providing system and method using weather information according to the present invention configured as described above are as follows. In the following description of the present invention, detailed descriptions of well-known functions or configurations will be omitted if it is determined that the detailed description of the present invention may unnecessarily obscure the subject matter of the present invention. In addition, terms to be described below are terms defined in consideration of functions in the present invention, which may vary according to intention or precedent of a user or an operator, and thus, the meaning of each term should be interpreted based on the contents throughout the present specification. will be.

First, the present invention is to process the weather information based on the CRM (Customer Relationship Management, CRM) technique by providing a notification service to the customer to effectively touch the emotion of the customer received the information. The CRM technique is a management system that analyzes customer-related data to plan, support, and evaluate marketing activities based on customer characteristics.The marketing paradigm is based on the basic perception that corporate value comes from customers. It means moving to relationship marketing, which maintains and minimizes displaced customers.

Thus, the services basically provided by the present invention include weather conditions such as mountaineering courses, fishing spots, ski resorts, golf courses, etc. in accordance with the bad weather notification service provided by the customer when the bad weather occurs in the customer's workplace and home location and the leisure taste of the customer. There is a leisure weather service that provides other information. The bad weather notification service is appropriate to proceed with SMS wireless service, leisure weather service is appropriate to provide a mail link attached.

In addition, the present invention in the customer management method and system that is provided to a large number of users based on the Web (Web) service, using the weather information to the customers living in the bad weather occurrence area or work place written in the user's name and attention Send out a guide message and use the weather forecasts and detailed weather forecast information necessary for outdoor activities such as national hiking sites, fishing spots, golf courses, and ski resorts so that customers can use them on weekends and holidays. And it is related to the method and system for providing to send to the customer in the user name before the holiday, and if necessary, the user can select the customer every day or date to send the weather information of tomorrow with the message.

More specifically, it categorizes the warnings and the types of alarms caused by heavy rain, heavy snow, typhoon, yellow dust, etc. to users who use the customer management service and system provided on the web. Providing a safety message merge or combine the user to write a personal message message and save it in the message DB, select and save the customer to provide a warning message service in bad weather, and live in bad weather occurrence area in case of bad weather The present invention provides a method and system for transmitting an auto-generated greeting message to a user name using a stored greeting message to a customer having a job. In addition, weather forecasts (3 days, 7 days forecasts, etc.) tailored to national hiking sites, fishing spots, golf courses, and ski resorts are provided for customers to use in outdoor hobby activities. Merge it and display it, and modularize it so that customers can freely use the weather information of each place according to their hobbies, and attach it to various theme information services, congratulations greeting letters, and content mails that the user sends to customers. Implement methods and systems.

In addition, the weather forecast information of tomorrow, life information, health information and regards messages and customer names are merged in a 1: 1 manner, and the user wants to provide a certain way (daily, every other day, day of the week, etc.).

In addition, payment processing for SMS, MMS, etc. to users and customers is performed.

This invention will be described in more detail with reference to the drawings as follows.

1 is a block diagram of a customer management service providing system using weather information according to an embodiment of the present invention.

The customer management system 100 is connected to the weather information management system 200, is connected to the user terminal 510, and provides a customer management service including providing weather information to the customer PC 520 or the customer mobile phone 530. to provide.

In the customer management system 100, the user authentication management unit 110 manages user authentication from the user terminal 510 using the ID and password included in the user DB 171, and includes an encryption module.

The schedule management unit 120 is connected to the weather information management system 200 and performs schedule management.

The customer service management module 130 is connected to the weather information management system 200 and performs customer service management.

The service execution unit 140 is connected to the weather information management system 200 and executes a customer management service.

The electronic money management unit 150 is connected to the weather information management system 200 and manages electronic money.

The transmitter 160 is connected to the weather information management system 200 and performs SMS, MMS, or email transmission.

In addition, the user DB 171 is connected to the user authentication management unit 110, and stores the user information including the user's ID, password information.

The customer DB 172 is connected to the customer service management module 130 and stores customer information.

Greeting DB 173 stores greeting information used when providing a customer care service.

The message DB 174 stores message information used when providing a customer management service.

The content library DB 175 stores content data.

The history information DB 176 such as contact / purchase / memo stores history information such as contact information, purchase information, and memo information.

Thereafter, the customer service is sent to the customer terminals 520 and 530 through the telecommunication company system 400.

In addition, the weather information management system 200 receives the weather information from the weather information company system 300, and provides the weather information received by processing bad weather information or tomorrow's weather or leisure weather.

In the weather information management system 200, the weather information receiver 210 receives weather information from the weather information company system 300, bad weather information management unit 220, tomorrow's weather management unit 230, leisure weather management unit 240 Each will be processed and provided to the customer.

The bad weather information manager 220 processes the weather information received by the weather information receiver 210 and provides bad weather information.

Tomorrow's weather manager 230 processes the weather information received by the weather information receiver 210 to provide the weather of tomorrow.

The leisure weather manager 240 processes the weather information received by the weather information receiver 210 and provides the leisure weather.

2 is a flowchart illustrating a method for providing a customer care service using weather information according to an embodiment of the present invention.

First, the customer management system 100 performs customer management through connection with the user terminal 510, the customer PC 520, or the customer mobile phone 530 (ST1).

The weather information management system 200 receives weather information from the weather information company system 300 and processes the weather information into bad weather or tomorrow's weather or leisure weather (ST2).

Using the weather information thus processed, customer management is performed including providing bad weather information, providing tomorrow's weather, or providing leisure weather (ST3).

3 is a detailed flowchart of provision of post- evil information in FIG. 2.

First, when bad weather information is provided, the bad weather information management unit 220 in the weather information management system 200 allows the bad weather occurrence information to be processed from the received weather information (ST11), a bad weather occurrence area search (ST12), a bad weather occurrence area The customer search (ST13) and the user information search for each customer are performed (ST14).

Then select a message associated with the bad weather occurrence information (ST15) or to produce a bad weather occurrence message (ST16). Then, the bad weather occurrence is notified to the user terminal 510 (ST17).

Then, it is checked whether the user is set to send the bad weather service to the customer, and it is determined whether to send the bad weather service to the customer (ST18).

If it is determined that the bad weather service will be sent to the customer, the bad weather message is sent to the customer terminals 520 and 530 (ST19), and the shipping record is stored (ST20).

4 is a detailed flow chart of tomorrow's weather provision in FIG.

So, when the weather of tomorrow is provided, tomorrow's weather management unit 230 in the weather information management system 200 is configured to process tomorrow's weather information in the received weather information (ST21), the customer area search (ST22), the customer The local weather information selection (ST23), and the user information search for each customer is performed (ST24).

Then select a message associated with the weather information of tomorrow (ST25) or to produce a weather message of tomorrow (ST26).

Then, tomorrow's weather message is sent to the customer's terminal (520, 530) (ST27), and the shipping record is stored (ST28).

FIG. 5 is a detailed flowchart of leisure weather management in FIG. 2.

In addition, when providing leisure weather, the leisure weather management unit 240 in the weather information management system 200 first allows the leisure weather information to be processed from the received weather information (ST31), the weather information by leisure region is classified and searched (eg , A fishing ground, a golf course, a ski resort, etc.) (ST32), and detailed leisure information and travel information for each leisure area are retrieved (ST33).

In addition, the leisure weather management unit 240 allows the display operation to be performed by matching the weather information and the travel information for each leisure region (ST34).

In addition, the leisure weather management unit 240 matches the display of the leisure area on the map (or geography) information (ST35).

The leisure weather information is then modularized so that it can be attached to e-mail (ST36).

FIG. 6 is a detailed flowchart of the leisure weather providing in FIG. 2.

Thus, when providing leisure weather, the user connected to the customer management system 100 using the user terminal 510 selects the customer (ST41), and set the merge of greeting greetings (ST42).

Then, at least one customer service may be selected from among theme information, content information, greeting mail, and congratulation mail (ST43).

Then, it is determined whether the leisure weather information attachment setting is made (ST44).

Thus, if the leisure weather information attachment is set, the customer service is sent with the leisure weather information provided by the leisure weather management unit 240 in the weather information management system 200 attached (ST45).

Also, if the leisure weather information is not attached, the customer service is sent without the leisure weather included (ST46).

7 is a view showing an example of bad weather weather service screen provided by the present invention. Through such bad weather service, it is possible to perform leisure use in consideration of bad weather weather of the customer.

8 is a diagram showing an example of the message transmission according to each situation in the bad weather weather screen provided by the present invention. So (a) strong weather warning bad weather message, (b) heavy rain bad weather message, (c) heavy snow bad weather message, etc. can be set, the message can be set according to the esteemed customers, flatfish customers, half-speaking customers.

9 is a diagram showing an example of message transmission according to each situation in the weather service screen of tomorrow provided by the present invention. So (a) tomorrow's weather message (heat wave) + health and life message, (b) tomorrow's weather message (rain) + health and life message, (c) tomorrow's weather message (cold wave) + health and life information The message can be provided. It can also set the extent of the message according to the maximal customer, the plain language customer, or the half-term customer.

10 is a diagram illustrating an example of a leisure weather service screen provided by the present invention. Therefore, it is possible to provide the customer with weather information, such as leisure golf course or fishing ground.

As such, the present invention sends safety and caution information messages written in the user's name to customers who live or work in bad weather using weather information, and can also use them on weekends and holidays to national hiking sites, fishing spots, and golf courses. In addition to detailed weather forecast information required for outdoor activities such as skiing and skiing, utilization information such as preparations according to the weather is sent to the customer under the user's name before the weekends and holidays according to the customer's hobby, and if necessary, the user selects the customer every day or date. By specifying the weather information for tomorrow will be sent with the message.

Although the present invention has been described in more detail with reference to the examples, the present invention is not necessarily limited to these embodiments, and various modifications can be made without departing from the spirit of the present invention. Therefore, the embodiments disclosed in the present invention are not intended to limit the technical idea of the present invention but to describe the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The protection scope of the present invention should be interpreted by the claims, and all technical ideas within the scope equivalent thereto should be construed as being included in the scope of the present invention.

1 is a block diagram of a customer management service providing system using weather information according to an embodiment of the present invention.

2 is a flowchart illustrating a method for providing a customer care service using weather information according to an embodiment of the present invention.

3 is a detailed flowchart of provision of post- evil information in FIG. 2.

4 is a detailed flow chart of tomorrow's weather provision in FIG.

FIG. 5 is a detailed flowchart of leisure weather management in FIG. 2.

FIG. 6 is a detailed flowchart of the leisure weather providing in FIG. 2.

7 is a view showing an example of bad weather weather service screen provided by the present invention.

8 is a diagram showing an example of the message transmission according to each situation in the bad weather weather screen provided by the present invention.

9 is a diagram showing an example of message transmission according to each situation in the weather service screen of tomorrow provided by the present invention.

10 is a diagram illustrating an example of a leisure weather service screen provided by the present invention.

Explanation of symbols on the main parts of the drawings

100: customer management system

110: user authentication management unit

120: schedule management

130: customer service management module

140: service execution unit

150: electronic money management

160: transmitter

171: user DB

172: Customer DB

173: Congratulations DB

174: Message DB

175: Contents DB

176: history information DB such as contact / purchase / memo

200: weather information management system

210: weather information receiver

220: bad weather information management

230: tomorrow's weather management

240: leisure weather management

300: weather information company system

400: carrier system

510: user terminal

520: customer PC

530: customer cell phone

Claims (8)

delete delete delete A weather information receiver for receiving weather information from a weather information company system; The weather information management system is composed of a bad weather weather information management unit for processing the weather information received from the weather information receiver to provide bad weather information, and receives weather information from the weather information company system, and processes and provides the received weather information. ; A user authentication manager which manages user authentication from the user terminal using an ID and password included in a user DB, and includes an encryption module; A schedule manager for performing a user's schedule management; An electronic money management unit that manages electronic money; A customer management system including a sender which performs an SMS or MMS call to a customer or a user; In the customer management service providing method using weather information, including a user terminal connected to the customer management system, Receiving, by the weather information receiver of the weather information management system, weather information from a weather information company system; Processing bad weather weather information in the received bad weather information management unit of the weather information management system; Searching for the customer in the bad weather occurrence area by the customer management system; Retrieving user information for each customer managing the customer in the bad weather occurrence region by the customer management system; Selecting a message associated with the bad weather information or producing a bad weather occurrence message, and then sending a bad weather occurrence message to a user terminal; Determining whether to send the bad weather occurrence message to a customer; And If it is determined that the bad weather occurrence message is to be sent to the customer, sending the bad weather occurrence message to the user's terminal under a user name; Customer management service providing method using weather information comprising a. delete delete delete delete

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