KR100900957B1 - Apparatus and method for offering CallVolunteer service using open API - Google Patents

Abstract

The present invention relates to a role agent helper connection service device and an method using an open interface, and real-time management of the help list of role agent helpers, the service requester requests a role agent using a text message interface provided by the open interface In order to provide a role agent helper connection service device and an method using an open interface for connecting the service requester and the helper by selecting a role agent helper suitable for the corresponding content by analyzing the request contents in detail.

To this end, in the role agent helper connection service device using an open interface, the present invention analyzes the contents of the help request included in the text message from the service requester terminal, searches for the helper help information in the help information database, and provides the help request. Means for selecting a helper corresponding to the content, and providing a role agent helper connection service for requesting a service interface to an open gateway to transmit a help request content to the terminal of the selected helper; And calling a service interface requested by the role agent helper connection service providing means to transmit the help request contents to the terminal of the selected helper, checking the use time of the role agent helper connection service of the service requester terminal and recording it in a usage information database. It includes the open gateway for.

Open gateways, service interfaces, role agents, helpers

Description

Apparatus and method for offering CallVolunteer service using open API}

The present invention relates to a role agent helper connection service device using an open interface and a method thereof, and more particularly, to a registered help list of a helper corresponding to a request of a service requester in need of a role agent using an open interface in real time. The present invention relates to a role agent helper connection service device using an open interface, and a method for connecting a helper located in a nearest position.

Open API is a standardized open interface between communication service logic and communication network. It is a core technology that enables various integrated services to be provided regardless of the underlying transport network characteristics and forms. (www.parlay.org), which led to the standardization of open APIs based on CORBA and open APIs based on Web services.

The Parlay Group has evolved the Parlay-X API so that it can be safely and easily invoked and used in IT-based applications, making it easier for IT application developers to access network resources without detailed knowledge of network protocols. .

Among the services using the open interface, there is no service using the open interface that connects the person who wants to play the role with the person who replaces the actual role (helper). It is inconvenient to get help if you know the helper's phone number in advance through personal route.

It is a problem of the present invention to solve this inconvenience.

Accordingly, the present invention manages the help list of role agent helpers in real time, and when a service requestor requests a role agent using a text message interface provided by an open interface, analyzes the request details in detail and selects a role agent helper suitable for the corresponding content. The purpose of the present invention is to provide a service agent connection service device and method using the open interface for connecting a service requester and a helper.

The objects of the present invention are not limited to the above-mentioned objects, and other objects and advantages of the present invention which are not mentioned above can be understood by the following description, and will be more clearly understood by the embodiments of the present invention. Also, it will be readily appreciated that the objects and advantages of the present invention may be realized by the means and combinations thereof indicated in the claims.

The apparatus of the present invention for achieving the above object, in the role agent helper connection service device using an open interface, the content of the help request included in the text message from the service requester terminal, the helper help information in the help information database A helper connection service providing means for searching for a helper corresponding to the help request contents and requesting a service interface to an open gateway to transmit the help request contents to the terminal of the selected helper; And calling a service interface requested by the role agent helper connection service providing means to transmit the help request contents to the terminal of the selected helper, checking the use time of the role agent helper connection service of the service requester terminal and recording it in a usage information database. It includes the open gateway for.

In addition, the method of the present invention for achieving the above object, in the role agent helper connection service method using an open interface, receiving a role agent helper connection service request from the service requester terminal; Analyzing service request contents from the service requester terminal; A helper selection step of searching for helper registration information of a help information database in real time and selecting a helper that is closest to the service requester terminal and fits a service request; And a service connection step of calling a service interface corresponding to the corresponding service request and transmitting the help request contents to the terminal of the selected helper.

In the present invention as described above, when the help request of the role agent helpers in real time, and the service requester requests the role agency using the text message interface provided by the open interface, by analyzing the request details in detail the appropriate role agency By selecting the helper and connecting the service requester and the helper, there is an effect that can quickly provide a role agent helper connection service.

In addition, the present invention, if the visual, hearing, physically handicapped or the elderly are difficult to accompany the guardian, can be quickly provided with a helper who can substitute for car support or guardian roles, bathing, handling complaints, shopping, etc. It has an effect.

In addition, the present invention has an effect that allows the visually impaired, the elderly, service requesters difficult to enter text directly request the service from the terminal by voice.

In addition, the present invention manages the help registration content and the helper connection state of the helper in real time, there is an effect that can quickly connect to the helper that can help you to arrive the service requester fastest.

In addition, the present invention has an effect that can provide a high-quality service by providing a location guidance map in real time to the helper, and periodically informs the service status of the helper to the helper.

In addition, the present invention provides a foundation to expand the overall helper activities, including volunteering in the welfare society, aging society, as a whole, so that small-scale services operated by individuals, regions, and groups to the nationwide scale It is effective.

The above objects, features, and advantages will become more apparent from the detailed description given hereinafter with reference to the accompanying drawings, and accordingly, those skilled in the art to which the present invention pertains may share the technical idea of the present invention. It will be easy to implement. In addition, in describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating an embodiment of a role proxy helper connection service system using an open interface according to the present invention.

As shown in FIG. 1, the role agent helper connection service system using the open interface according to the present invention includes a service requester computer 11, a helper computer 12, a service requester terminal 13, and a helper terminal 14. A role assistant helper connection service application server 15, a role agent helper connection service open gateway 16, and a map information database (DB) server 17.

First, the service requester computer 11 is a personal computer capable of connecting to the Internet, and performs a member registration procedure in order to use a role agent helper connection service.

The helper computer 12 is a personal computer capable of connecting to the Internet. The helper computer 12 performs a membership registration procedure to use a role agent helper connection service, and registers a help list that can be provided as a helper.

The service requester terminal 13 is a wired / wireless communication device such as a mobile phone, a PDA, a landline telephone, which can transmit and receive a text message, a multimedia message, or a voice message, and has a voice call function. The helper connection service is provided from the role agent helper connection service application server 15 through the open interface implemented in

The helper terminal 14 is a wireless communication device such as a mobile phone, a PDA, etc., which can transmit and receive a text message, a multimedia message, or a voice message, and has a voice call function, and is an open interface implemented in a role agent helper connection service open gateway 16. Receives the service request from the role agent helper connection service application server 15 through.

The map information database server 17 stores map information necessary for services such as current location or destination location map information of a service requester and provides the same through an internet connection.

Here, the open interface includes various service interfaces according to the type of service.

2 is a diagram illustrating an embodiment of a role proxy helper connection service device using an open interface according to the present invention.

As shown in FIG. 2, the role agent helper connection service device using the open interface according to the present invention is included in a text message from the service requester terminal 13 received from the role agent helper connection service open gateway 16. Analyze the contents of the help request, and search the helper help information in the help information database 22, selects the helper corresponding to the help request content, and connects the role agent helper to send the help request content to the terminal of the selected helper A role assistant helper connection service application server 15 for requesting a service interface to the service open gateway 16 and a service interface requested by the role assistant helper connection service application server 15 to help the terminal of the selected helper. Send request and request for service Check the role proxy helper connection service use time of the terminal (13) comprises a role proxy helper open connection service gateway (16) for recording the use information database 25.

Here, the role agent helper connection service application server 15, the help information management unit for receiving the service request member registration information, the helper member registration information and help information through the help information database 22 to manage through the Internet ( 21), a help information database 22 for storing the service requester's subscription information, the helper's subscription information, and help information, a role agent helper connection service open gateway 16, a communication unit 23 for transmitting and receiving information, and a role agent The helper connection service analyzes the contents of the help request included in the text message from the service requester terminal 13 received from the open gateway 16, and searches for the helper help information in the help information database 22 to the contents of the help request. Selecting a helper that matches and sending the help request to the terminal of the selected helper Agent's role assistant connection service includes open gateway 16 service processing unit for requesting a service interface to the (hollow weave portion to the service) 24.

In this case, the service processor 24 may request a helper connection service open gateway 16 for a service interface for requesting location information of the service requester terminal 13 and the helper terminal 14.

In addition, the role agent helper connection service open gateway 16 may include a user information database 25 for storing use time of role agent helper connection service for each user, and a communication unit for transmitting and receiving information with the role agent helper connection service application server 15. (26), the API call unit 27 for calling the service interface corresponding to the request from the role agent helper connection service application server 15, and the selected through the service interface called by the API call unit 27 And a control unit 28 for transmitting the help request contents to the helper terminal, checking the use time of the role assistant helper connection service of the service requester terminal 13, and recording the help request time in the use information database 25.

Hereinafter, the components will be described in more detail.

First, in the role agent helper connection service application server 15, the help information management unit 21 provides the functions required for the service requester and the helper to join as a service member, the data input according to the membership is the help information database ( 22) It is stored / managed. At this time, the service requester accesses the role agent helper connection service web page through the Internet from the service requester computer 11 to register the member through the membership registration procedure in order to use the service. Similarly, the helper accesses the role agency helper connection service web page through the Internet from the helper computer 12 to provide help, and registers through the membership registration process. Register via

The help information database 22 stores helper subscription information and registered help information. At this time, the subscription information of the helper includes an identification ID, a password, an address, and the like, and the help information includes a date of assistance, a possible date, time, region, type of help, a telephone number, and the like. In addition, the subscription information of the service requester includes information necessary for subscription, such as telephone number, identification ID, password, presence and failure of the type, membership.

The communicator 23 provides a role agency helper connection service application server 15 to transmit / receive information with the role agent helper connection service open gateway 16.

The service processing unit 24 analyzes the help request contents included in the text message requested by the service requester terminal 13, searches for helper help information in the help information database 22, and searches for helpers corresponding to the service request contents. It includes choosing. In addition, the service processing unit 24 calls the service interface corresponding to the service type to the role agent helper connection service open gateway 16. In addition, the service processor 24 controls each component of the helper connection service application server 15 using the open interface.

Next, in the role agent helper connection service open gateway 16, the usage information database 25 is a service requester who wants to use the role agent helper connection service provided by the open interface or service information, billing information, etc. to be provided. Save it.

The communication unit 26 provides a role agent helper connection service open gateway 16 to transmit and receive information with the role agent helper connection service application server 15.

The API call unit 27 is responsible for calling a service interface corresponding to a text message, a multimedia message, a voice call, a bilateral call, billing, a terminal location request, and the like, according to a method of providing a role agent helper connection service. That is, the type of service interface includes a message interface, a voice call interface, a bilateral call interface, a charging interface, a terminal location interface, and the like.

The controller 28 controls each component of the role assistant helper connection service open gateway 16 to provide a role agent helper connection service. In particular, the API call unit 27 is controlled to call a service interface corresponding to a request from the role agent helper connection service application server 15.

3 is a flowchart illustrating an embodiment of a method for connecting a role assistant helper using an open interface according to the present invention.

First, in order to use the service, the service requester accesses the role agent helper connection service web page through the Internet from the service requester computer 11 and registers as a member through the membership registration process.

In addition, in order for the helper to provide assistance, the helper computer 12 accesses the role agency helper connection service web page through the Internet and registers as a member through the membership registration process. In addition, the helper accesses the helper connection service web page from the helper computer 12 through the Internet for help contents including help type, date, day, time, region, and contact number that the helper can provide. Register through the registration process.

Thereafter, the service requester terminal 13 receives a request for a role agent helper connection service (301). That is, the service requester requests the role agent helper connection service by transmitting information such as the type of help required, a date, time, a destination, an estimated time required, and a contact number by a text message.

Thereafter, the service request contents from the service requester terminal 13 are analyzed (302).

Thereafter, the helper registration information of the help information database 22 is searched in real time to select a helper that is closest to the service requester and fits the content of the service request (303). At this time, if there is no suitable helper informs the service requester terminal 13 that the service is not available.

Subsequently, the request for help is transmitted to the helper terminal 14 by calling the service interface corresponding to the corresponding service request (304). Here, the helper selection result may be transmitted to the service requester terminal 13 by calling the service interface. At this time, in the case of a service requester capable of a call connection, the call may be connected to the selected helper.

In addition, map information corresponding to the current location and the destination of the service requester may be searched and transmitted to the terminal 14 of the helper through a multimedia message.

That is, when the service processing unit 24 requests the service interface for requesting the location information of the service requester terminal 13 to the role agent helper connection service open gateway 16, the API call of the role agent helper connection service open gateway 16 is performed. The unit 27 calls the corresponding service interface, obtains the location information of the service requester terminal 13, and transfers the location information to the role agent helper connection service application server 15.

Then, the service processing unit 24 of the role agent helper connection service application server 15 retrieves the map information corresponding to the location information of the service requester terminal 13 received from the map information database server 17 and together with the location information. Transfer to the helper terminal (14).

In addition, the service requester terminal 13 may transmit information such as a helper's moving position, an estimated arrival time, etc. in a text message.

4A to 4C are detailed flowcharts of an exemplary embodiment of a role assistant helper connection service using an open interface according to the present invention.

First, if the service assistant registers help information such as help type, date, day of the week, time, region, and contact number that can help, the role assistant helper connection service application server 15 provides help information. The help information is stored in the database 15 (401).

Subsequently, the service requester requests a service by transmitting information such as a type, date, time, destination, estimated time required, and a contact number of a help required by a text message (402).

Then, the role agent helper connection service open gateway 15 transmits the received text message to the role agent helper connection service application server 15 through the message interface (403).

Subsequently, the service processing unit (service logic unit) 24 of the role agent helper connection service application server 15 analyzes the help request content of the received service requester (404).

Thereafter, the service processing unit (service logic unit) 24 generates a terminal location request of the service requester and the assistant (405).

Thereafter, the generated terminal location request is transmitted to the API call unit 27 via the control unit 28 of the role agent helper connection service open gateway 16 (406).

Thereafter, the API call unit 27 transmits the terminal location of the service requester and the assistant to the service processing unit (service logic unit) 24 through the terminal location interface (407).

Thereafter, the service processing unit (service logic unit) 24 extracts the necessary information from the text message received and searches the help information database 22 based on the date, time, help request type, terminal location information, and the like. Search for a helper who is at the closest location, available to call, and can help.

When the search result 408 fails to find a suitable helper, the service processing unit (service logic unit) 24 of the role proxy helper connection service application server 15 generates a text message indicating that the service is not available (409). ).

Thereafter, the generated text message is transmitted to the API call unit 27 through the control unit 28 of the role agent helper connection service open gateway 16 (410).

Thereafter, the API call unit 27 transmits the received text message to the service requester terminal 13 through a message interface (411).

In the search result 408, if a suitable helper is searched, the help processing unit (service logic unit) 24 of the role agent helper connection service application server 15 generates help content to be serviced by the helper as a text file ( 412).

Thereafter, the service processor 24 transmits the generated text file to the API call unit 27 of the role agent helper connection service open gateway 16 (413).

Then, the API call unit 27 transmits the text file contents to the voice call assistant terminal 14 through the voice call interface (414).

Subsequently, the service processing unit (service logic unit) 24 of the role agent helper connection service application server 15 generates a successful connection with the helper as a text file (415).

Thereafter, the generated text file is transferred to the API call unit 27 through the control unit 280 of the role agent helper connection service open gateway 16 (416).

Then, the API call unit 27 transmits the received text file contents to the service requester terminal 13 through the voice call interface (417).

Then, it is checked whether the call connection with the service requester terminal 13 is possible (418).

As a result of the check 418, if the call connection is not possible, the process proceeds to "422".

As a result of the check 418, if the call connection is possible, the service processing unit (service logic unit) 24 of the role agent helper connection service application server 15 between the service requester terminal 13 and the selected helper terminal 14; A call connection request is generated (419).

Thereafter, the generated call connection request is transferred to the API call unit 27 through the control unit 28 of the role agent helper connection service open gateway 16 (420).

Then, the API call unit 27 connects the call between the service requester terminal 13 and the helper terminal 14 through a bilateral call interface (421). Therefore, it is possible to check the contents of the help request and to convey additional contents.

Thereafter, the service processing unit (service logic unit) 24 of the helper connection service application server 15 maps the map information of the place corresponding to the current location and destination of the service requester through the role agent helper connection service open gateway 16. A request is made to the information database server 17 to receive map information (422).

Thereafter, in operation 423, the map information and the destination map of the starting location of the service requester retrieved by the service processor 24 of the role assistant helper connection service application server 16 are generated as a multimedia message.

Thereafter, the generated multimedia message is transferred to the API call unit 27 through the control unit 28 of the role agent helper connection service open gateway 16 (424).

Then, the API call unit 27 transmits the multimedia message to the helper terminal 14 through the message interface (425). At this time, the movement route information to the destination may be transmitted.

After that, the service processor 24 of the role agent helper connection service application server 15 periodically contains the helper's moving position and status, an estimated arrival time, and the like until the helper arrives at the service requester to perform help. Generate a message (426).

Thereafter, the generated text message is transmitted to the API call unit 27 through the control unit 280 of the role agent helper connection service open gateway 150 (427).

Then, the API call unit 27 transmits the text message to the terminal of the service requester through the message interface (428).

Thereafter, after the helper meets the service requester and performs a help service desired by the service requester such as vehicle support, civil complaints, bathing, and various agency services, the service requester requests the service to be terminated by text message (429, 430).

Then, the acting assistant helper connection service open gateway 16 transmits the termination request text message of the service requester to the acting assistant helper connection service application server 431.

Similarly, the helper also requests the service to be terminated by text message (432).

Then, the acting assistant helper connection service open gateway 16 transmits the assistant request text message to the acting assistant helper connection service application server 433.

Subsequently, in the case of a paid service, the service processing unit 24 of the role agent helper connection service application server 15 generates the billing data for payment according to the service end text message received from the service requester and the helper (434).

Thereafter, the generated charging data is transferred to the API call unit 27 through the control unit 28 of the role agent helper connection service open gateway 16 (435).

Then, the API call unit 27 stores the charging server in the charging server through the charging interface (436).

5 is a flowchart illustrating a message delivery procedure when providing a role agent helper connection service using an open interface according to the present invention.

First, the service requester subscribes to the service provided by the role proxy helper connection service application server 15 using a computer connected through the Internet as a service requester (501).

Similarly, the helper also registers as a helper member to a service provided by the role proxy helper connection service application server 15 by using a computer connected through the Internet (502). In addition, the service assistant registers information such as help type, date, day of the week, time, region, and contact number that can be helped by using a computer connected through the Internet (503).

Then, the role agent helper connection service application server 15 manages the status and information on the currently registered serviceable helpers, including the entire helper information management.

Subsequently, the service requester requests the service by transmitting information such as the type, date, time, destination, estimated time required, contact number, etc. of the help necessary as a text message to the role assistant helper connection service open gateway 15 (504).

Then, the acting assistant helper connection service open gateway 16 transmits the received message to the acting assistant helper connection service application server 15 through the message interface (505).

Subsequently, the role agent helper connection service application server 15 analyzes the received help request contents of the service requester, extracts the necessary information from the text message, and based on the information from the help information database 22 to the nearest position to the service requester. Search for a helper that is available, callable, and able to assist (506).

Then, if the helper is found, a voice call is requested to the open gateway 16 to transmit a voice call informing the selected helper to be serviced (507), and the voice call is transmitted to the helper terminal 14 (508). ).

In addition, a voice call is requested to the open gateway 16 to transmit a voice call of the helper connection to the service requester (509), and the voice call is transmitted to the service requester terminal 13 (510).

In the case of a service caller who can selectively connect to the phone, the mobile gateway requests a call connection to the open gateway 16 in order to immediately connect with the helper (511), and the service requester's terminal and the helper terminal are call-connected (512, 513). You can check the contents of your help request and communicate additional information.

Thereafter, the service request is made to the open gateway 16 to retrieve map information of a place corresponding to the current location and destination of the service requester (514).

Then, the open gateway 16 requests the map information database server 17 to search the map information and the destination map information regarding the starting location of the service requester (515).

Thereafter, a map and destination map information regarding the searched departure location are received (516), and the multimedia agent is transmitted to the role assistant helper connection service open gateway 16 to transmit the received map information to the helper in a multimedia message (517). In step 518, the multimedia message is transmitted to the helper terminal. At this time, the movement route information to the destination may be transmitted.

Thereafter, until the assistant arrives at the service requester to perform the help, the mobile gateway periodically requests the text message to the open gateway 16 so that information such as the assistant's movement status and estimated arrival time is transmitted to the service requester's terminal as a text message. In operation 519, a text message is transmitted to the service requester terminal (520).

Then, after the actual helper meets the service requester and performs the help service desired by the service requester, such as vehicle support, civil processing, bathing, and various agency services, the service requester requests the service termination by text message (521), and an open gateway ( It is transmitted to the role agent helper connection service application server 15 through the message interface of 16) (522).

Similarly, the helper requests service termination by text message (523), and is passed to the acting assistant helper connection service application server 15 via the message interface of the open gateway 16 (524).

Subsequently, in the case of the paid service, after receiving the service termination text message from the service requester and the assistant, the open gateway 16 requests the open gateway 16 to process the usage fee for payment.

On the other hand, the method of the present invention as described above can be written in a computer program. And the code and code segments constituting the program can be easily inferred by a computer programmer in the art. In addition, the written program is stored in a computer-readable recording medium (information storage medium), and read and executed by a computer to implement the method of the present invention. The recording medium may include any type of computer readable recording medium.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited by the drawings.

The present invention can be used for role assistant helper connection service.

1 is a configuration diagram of an embodiment of a role agent helper connection service system using an open interface according to the present invention;

2 is a configuration diagram of an embodiment of a role agent helper connection service device using an open interface according to the present invention;

3 is a flowchart illustrating an embodiment of a role agent helper connection service method using an open interface according to the present invention;

4A through 4C are detailed flowcharts illustrating an exemplary embodiment of a role assistant helper connection service using an open interface according to the present invention;

5 is a flowchart illustrating a message delivery procedure when providing a role agent helper connection service using an open interface according to the present invention.

* Explanation of symbols for the main parts of the drawings

21: help information management unit 22: help information database

23: communication unit 24: service processing unit

25: user information database 26: communication unit

27: API call unit 28: control unit

Claims (14)

In the role agent helper connection service device using an open interface, Analyze the help request contents included in the text message from the service requester terminal, search for helper help information in the help information database, select a helper corresponding to the help request content, and use the helper terminal to select the helper content. Means for providing a proxy agent connection service for requesting a service interface to an open gateway to transmit a message; And Call the service interface requested by the role agent helper connection service providing means to transmit the help request contents to the terminal of the selected helper, check the use time of the role agent helper connection service of the service requester terminal and record it in a usage information database. The open gateway for Role agency helper connection service device using an open interface comprising a. The method of claim 1, The role agent helper connection service providing means, Help information management means for receiving a service requester's member registration information, a helper's member registration information, and help information through the help information database; A help information database for storing subscription information of service requesters, helper subscription information, and help information; First communication means for transmitting and receiving information with the open gateway; And Analyze the help request contents included in the text message from the service requester terminal, search the helper help information in the help information database, select a helper corresponding to the help request contents, and send the help request information to the terminal of the selected helper. Service processing means for requesting a service interface to an open gateway for transmission Role agent helper connection service device using an open interface comprising a. The method of claim 2, The service processing means, And a service agent (terminal location interface) for requesting location information of the service requester terminal and the helper terminal to the open gateway. The method of claim 2, The service processing means, And a service agent (service interface) for transmitting location information of the service requester terminal and the helper terminal and corresponding map information to the open gateway. The method of claim 2, The service processing means, And a proxy agent connection service device using an open interface for performing a function of requesting the open gateway for a service interface (bilateral call interface) for bilateral call between the service requester terminal and the helper terminal. The method of claim 2, The service processing means, Transmitting a service request from the service requester terminal to the helper terminal and requesting a service interface (voice call interface) to the open gateway for transmitting a connection result from the helper terminal to the service requester terminal. Role agent helper connection service device using an open interface to perform. The method of claim 2, The service processing means, A proxy agent connection service device using an open interface for performing a function of requesting a service interface (billing interface) to the open gateway for transmitting billing data. The method of claim 1, The open gateway, A usage information database for storing the use time of each agent's role assistant helper connection service; Second communication means for transmitting and receiving information with the role agent helper connection service providing means; API calling means for calling a service interface corresponding to a request from said role agent helper connection service providing means; And Control means for transmitting the help request content to the terminal of the selected helper through the service interface called by the API calling means, and checks the use time of the role proxy helper connection service of the service requester terminal and records it in the usage information database. Role agent helper connection service device using an open interface comprising a. The method of claim 8, The service interface, Device for assisting agent connection service using an open interface, comprising a message interface, a bilateral call interface, a voice call interface, a terminal location interface, a charging interface. The method according to any one of claims 1 to 9, For the above help request, Role agency helper connection service device using an open interface, characterized in that the type of help, date, time, region, telephone number. In the role agent helper connection service method using an open interface, Receiving a role agent helper connection service request from a service requester terminal; Analyzing service request contents from the service requester terminal; A helper selection step of searching for helper registration information of a help information database in real time and selecting a helper that is closest to the service requester terminal and fits a service request; And Service connection step of sending a request for help to the terminal of the selected helper by calling a service interface corresponding to the service request Role agent helper connection service method using an open interface comprising a. The method of claim 11, Acquiring current location information of the service requester terminal, searching for map information corresponding to a destination, and transmitting the received map information to the terminal of the assistant through a multimedia message; And Delivering the mobile location according to the location information of the helper terminal and the estimated arrival time to the service requester terminal through a multimedia message; Role agent helper connection service method using an open interface further comprising. The method according to claim 11 or 12, The helper selection step, Obtaining location information of the service requester terminal and the helper terminal through a service interface (terminal location interface); And If the helper terminal is closest to the service requester terminal in the help information database, and a helper suitable for the service request is not found, transmitting a text message informing the service requester of the service requester through the service interface (message interface). Role agent helper connection service method using an open interface comprising a. The method of claim 13, The service connection step, If a call connection is possible with the service requester, providing a bilateral call between the service requester terminal and a helper terminal through a bilateral call interface; Role agent helper connection service method using an open interface comprising a.

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