KR100831669B1 - Check out method and system - Google Patents

Abstract

The present invention discloses a check out method and system in which a guest can easily check out directly in a cabin. The check-out method and system of the present invention receives the check-out fee payment information from the guest when the guest checks in and stores it in the main server in advance, and whenever the guest uses the amenities of each room, By managing the usage history information in the main server, there is an effect that the guest can easily check out from the room using the user terminal installed in each room.

Description

Check out method and system

1 is a block diagram showing the overall configuration of a room checkout system according to a preferred embodiment of the present invention.

2 is a flowchart illustrating a check-in and check-out process performed between the front terminal and the main PMS server.

3 is a flowchart illustrating a process of performing a checkout by using a guest terminal installed in a guest room.

The present invention relates to a method and system for performing automated cabin checkout. In particular, the present invention relates to an automated room check-out method and system that can be quickly and simply performed by a guest in a room.

In general, a check-out at a property such as a hotel refers to a process of checking a bill of use of a room and ancillary services and paying a fee at a front desk when a guest ends the stay and leaves the room.

The most uncomfortable thing about this check-out process is that guests have to come down to the front desk and wait in line. Occurs frequently. In particular, when the customer is temporarily crowded, the checkout is frequently delayed by 30 minutes or more, so a method of quickly and easily performing such checkout is required.

In order to solve this problem, each property, when checking in, have each customer write down the desired check-out time, and send a worker to the room at that time to check the usage history of the room's mini bar in advance. However, this method was not only annoying for the guests, but it was also difficult for the worker to check the room at the time desired by the worker.

The technical problem to be achieved by the present invention is to provide a check-out method and system that allows the guest to easily check out at the desired time in the room.

In-room check-out system of the present invention for achieving the above-described technical problem, A plurality of amenities control server for generating a guest facility usage history information indicating the details of the guest using a plurality of amenities installed in the room; It stores guest information including payment information of the guest, receives the use history information of each facility from each facility control server, updates the room usage history information, and receives the checkout request signal from the user terminal. A main server which transmits usage history information to the user terminal, receives the payment confirmation signal from the user terminal to perform checkout and generates checkout information; And a user terminal that receives a checkout request signal and a payment confirmation signal from the guest, transmits the received checkout request signal to the main server, and receives room usage history information from the main server.

In addition, the above-described plurality of facility control servers may receive at least one of a type of beverage and a quantity of beverages drawn by the guest from the mini-bar from the mini-bar installed in the room, and include the identification information of the room to include the mini-bar. It may include a mini-bar server for generating the usage history information, and transmits the mini-bar usage history information to the main server.

The plurality of facility control servers described above may include a minibar server that receives checkout information from the main server, identifies a guest room from the checkout information, and restricts the use of the minibar of the room.

In addition, the above-mentioned guest information includes e-mail address information of the guest, and the main server may send an e-mail including at least one of a room usage statement and a card slip to the e-mail address.

The checkout system may further include a front terminal that receives the checkout information and extracts at least one of room usage history information and card slip information from the checkout information and outputs the same to be provided to the guest. have.

In addition, the above-described checkout system receives the checkout information, extracts the checked out room number information from the checkout information, displays the room number information on the front desk worker, and outputs a predetermined alarm. It may further include.

In addition, the user terminal receives the goods purchase confirmation signal from the guest and transmits to the main server, the main server may include the purchase price of the goods in the room usage history and transmit it to the user terminal along with payment information, Check out system, characterized in that the bus ticket.

In addition, the user terminal described above may be a pay channel TV installed in the room.

On the other hand, in the room check-out method of the present invention for achieving the above-described technical problem, (a) the main server of the accommodation establishment stores the guest information including the payment information of the guests, a plurality of conveniences installed in the guest room Receiving guest facility usage history information from facility control servers to update room usage history information; (b) When the main server is connected to the main server through a predetermined internal communication network and receives a checkout request signal from the user terminal installed in the guest room, the guest room usage information and payment information is transmitted to the user terminal, and the user terminal is connected to the guest room. Displaying usage history information and payment information to the guest; And (c) the main server receiving payment confirmation signals for the room usage history information and the payment information from the user terminal to perform the payment, and transmitting the checkout information to the facility control servers to limit the use of the amenities. It includes.

In addition, in the above-mentioned step (a), the mini-bar server controlling the mini-bar installed in the guest room receives the mini-bar usage history information including at least one of the type of beverage, and the quantity of the beverage the guest withdraws from the mini-bar The guest room usage history information can be updated.

In addition, in step (c), the mini-bar server that has received the check-out information may identify the guest room from the check-out information and limit the use of the mini-bar of the room.

The guest information may include e-mail address information of the guest, and in the step (c), an e-mail including at least one of a room usage statement and a card slip may be sent to the e-mail address.

In addition, in the above-described checkout method, (d) the front terminal installed in the front desk receives the checkout information, extracts at least one of the room usage statement information and the card slip information from the checkout information, and provides it to the guest. Outputting may be further included.

In addition, in the above-described checkout method, (d) the front terminal installed in the front desk receives the checkout information, extracts the checked room number information from the checkout information, and sends the room number information to the front desk worker. The method may further include displaying and outputting a predetermined alarm.

In addition, in the step (b) described above, the user terminal receives the goods purchase confirmation signal from the guests and transmits to the main server, the main server may include the goods purchase price in the room usage history and transmit to the user terminal along with payment information. The article described above may be a bus ticket.

In addition, the user terminal described above may be a pay channel TV installed in the room.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

1 is a block diagram showing the overall configuration of a room checkout system according to a preferred embodiment of the present invention. 1, the room check-out system of the present invention is the main PMS server 10, the mini-bar information processing unit 20, the card payment server 30, the front terminal 40, and the user information processing unit of the accommodation ( 50).

First, the mini bar information processing unit 20 is connected to the main PMS server 10 through a predetermined internal communication network, and transmits mini bar usage history information of each room to the main PMS server 10, and then the main PMS server 10. When the checkout signal is received, the mini-bar of the room is restricted. The minibar information processing unit 20 includes respective minibars 24-1 to 24-n installed in a plurality of rooms, and a minibar server 22 for controlling the minibars. According to the beverage withdrawal information received from the mini bar of the mini bar usage history information is generated and transmitted to the main PMS server 10, when receiving the checkout signal from the main PMS server 10 corresponding to the mini bar usage restriction control signal Minibar server 22 for transmitting to the minibar.

Specifically, when a guest bar withdraws beverages provided in the minibar, the mini bar installed in the room transmits the identification information and the quantity information of the corresponding drink to the mini bar server 22, and the mini bar server 22 sends the mini bar. Mini bar usage history information is generated by adding room identification information to the information received from the bar, and the mini bar usage history information is transmitted to the main PMS server 10.

In addition, when the guest performs the checkout, the minibar server 22 receives a checkout signal indicating that the user has checked out from the PMS server 10, and controls the use of the minibar to restrict the use of the minibar to the minibar of the room. Send a signal to limit the use of the minibar.

Although not shown in FIG. 1, the guest rooms are equipped with a plurality of amenities such as pay movie channel TV, internet terminal, telephone, etc., and generate facility usage history information indicating a history of using the facilities. In addition, a facility control server for controlling these facilities is connected to the main PMS server through an internal communication network, and transmits usage history information of the guest to the main PMS server. Therefore, it should be noted that the mini bar server 22 shows an example of such a facility control server.

On the other hand, the user information processing unit 50 receives the room usage history information including the mini-bar fee, Internet usage fee, movie channel fee, etc. from the main PMS server 10 to display to the guest, according to the operation of the guest By making a payment, guests can conveniently check out of their rooms.

The user information processing unit 50 is composed of a user information processing server 52 and user terminals 54-1 to 54-n. The user information processing server 52 receives the usage history information and the payment information of the corresponding room from the main PMS server 10, transmits the displayed information to the user terminals 52-1 to 52-n, and displays the user terminal 52-1. 52-n) receives the guest's selection information and transmits it to the main PMS server 10.

The user terminals 52-1 to 52-n may be implemented as personal computers, PDAs, etc. installed in each room, and display the room usage history information and payment information received from the user information processing server 52 to the user. Thereafter, the selection information is input from the guest by the keyboard or the touch screen method and transmitted to the user information processing server 52.

The front terminal 40 receives payment information such as in-room checkout request information and credit card information from the user and transmits it to the main PMS server 10 when the user checks-in, and the corresponding guest room from the main PMS server 10. Receive check out information and display it to the employees who work at the front desk.If the customer purchases an accessory such as an airport bus ticket using the user terminals 52-1 to 52-n in the cabin, Instruct the front worker to prepare.

The card payment server 30 receives the payment information of the guest from the main PMS server 10, performs a payment by inquiring the corresponding payment information to the financial institution server 60 through a predetermined communication network, and the payment result is the main PMS server. Transfer to (10). In FIG. 1, the main PMS server 10 and the card payment server 30 are separately shown for clarity of description, but those skilled in the art will appreciate that the function of the card payment server may be integrated with the functions of the main PMS server. Could be.

The main PMS server 10 receives in-room checkout request information and payment information from the front terminal 40 at the time of check-in of the guest, stores the information therein, and uses the minibars of each room from the mini-bar information processing unit 20. Receives and stores the received, and when the check-out request signal of the guest from the user information processing unit 50, transmits the usage history information of the room corresponding to the user information processing unit 50, check out process according to the selection of the guest Perform the payment through the card payment server (30).

Meanwhile, for convenience of description, only a mini bar is shown as a facility that can be used by a guest in FIG. 1, but the present invention further includes a pay movie channel providing unit (not shown) and a Euro internet service providing unit (not shown). In addition, the use information may be transmitted to the main PMS server 10 in real time about the movie watched by the guest and the Internet time used by the guest, and may be included in the room usage history information.

2 and 3 are flowcharts illustrating a room checkout method according to a preferred embodiment of the present invention. First, FIG. 2 is a flowchart illustrating a check-in and check-out process performed between the front terminal 40 and the main PMS server 10. Referring to FIG. 2, when a guest checks in, the front worker issues a check-out application form to the guest and writes it in the guest room. Input to 40, the front terminal 40 transmits the input guest information to the main PMS server 10 (S210).

At this time, please fill in the room check-out application form, whether the guest requested a check-out, the name of the guest, the address of the guest, the e-mail address of the guest, the room number, the credit card number, the desired check-out date and time, It is preferable to purchase a bus ticket to the airport, a signature of a guest, and the like, and items input through the front terminal 40 may receive all items except for the signature of the guest and transmit them to the main PMS server 10.

The main PMS server 10 stores the guest information therein (S220), and as shown in step S230, which will be described later with reference to FIG. In step S230, the user receives facility use data of a guest from a server controlling a facility such as an internet terminal, and generates and updates room usage history information for calculating a room rate.

When the guest requests to check out from inside the room after using the room, the main PMS server 10 generates checkout information by performing checkout according to steps S330 to S380 described later with reference to FIG. 3, The checkout information is transmitted to the front terminal 40 (S240). In this case, the check-out information basically includes information such as a room number, a credit card slip, and a room usage statement of the corresponding room, and exemplarily illustrates a case where a guest purchases an accessory (hereinafter, an airport bus ticket). In case of purchase, information on the bus ticket is included together.

The front terminal 40 receiving the checkout information from the main PMS server 10 may extract the room number information and display the room number information to the front worker, and if necessary, output an alarm to attract the front worker's attention (S250). ).

The front terminal 40 extracts room usage statement information and credit card slip information from the checkout information and outputs the same using a printing means such as a printer (S260).

On the other hand, the front terminal 40 checks whether the guest purchased the bus ticket at the check-out from the check-out information (S270), and if the bus ticket is purchased (S280).

When performing the above-described step S210 to step S280, a room use statement, a credit card slip, and an airport bus ticket are prepared at the front desk, and the front worker delivers them to the guest who has finished checking out of the room.

3 is a flowchart illustrating a process of performing a checkout by a guest using user terminals 52-1 ˜ 52-n installed in a guest room. Referring to FIG. 3, a method of performing a checkout by a guest in a room will be described.

First, the main PMS server 10 receives and stores the convenience facility usage information detail information from convenience facilities such as a mini bar, a pay movie channel, and a pay internet terminal installed in a room. Although FIG. 3 exemplarily illustrates a mini bar as such a facility, a person skilled in the art will appreciate that the main PMS server 10 receives and stores usage history information from another facility. Referring back to FIG. 3, when the guest of the room withdraws a drink from the minibar, the mini bar server 22 includes the type of the withdrawn beverage, quantity information of the withdrawn beverage, and a corresponding room identification number. Generates a mini-bar information to transmit to the main PMS server 10 (S300).

At this time, the mini bar server 22 does not include information on the type of the withdrawn beverage in the mini bar usage information when the prices of the beverages provided in the mini bar are all the same. In addition, the mini-bar server 22 includes information on the quantity of the beverages drawn in the mini-bar usage information when the guest generates the mini-bar usage information including the type of the beverage each time the guest draws the beverages from the mini-bar one by one. It may not be.

When the main PMS server 10 receives the minibar usage information from the minibar server 22, the main PMS server 10 calculates the amount of use according to the corresponding usage information, and uses this to generate new usage history information of the corresponding room or use existing information. The history information is updated (S310). The main PMS server 10 and the mini bar server 22 repeatedly perform steps S300 and S310 described above every time a guest uses the mini bar installed in the guest room, so that the mini bar usage history information is displayed in the main PMS server 10. Are stored in.

Meanwhile, the user terminals 52-1 ˜ 52-n installed in the room display the user menu to the guest (S320). The user menu may be implemented in various ways, and the present invention describes only matters related to the in-room checkout method.

When the guest selects the check out menu among the user menus, the user information processing server 52 requests the usage history statement of the room to the main PMS server 10 (S322), and the main PMS server 10 is stored therein. The usage history statement of the room is read and transmitted to the user information processing server 52 (S330).

The user information processing server 52 displays the received usage statement to the guest through the user terminal, and "Do you want to check out?" As shown in FIG. 6, the user receives the checkout confirmation signal from the user by using input means such as a keyboard, a mouse, and a touch screen, and transmits the checkout confirmation signal to the main PMS server 10 (S332).

Receiving the checkout confirmation signal, the main PMS server 10 reads payment information such as credit card information of the guest described by the user and transmits it to the user information processing server 52 (S334), and the user information processing server 52 ) Displays the received payment information to the guest, and then checks whether or not to pay the cost according to the corresponding payment information, that is, whether the payment information is correct (S336).

When confirming that the guest checks out according to the displayed payment information, the user information processing unit 50 inquires whether to purchase an item such as a bus ticket (S340).

When the guest selects the purchase of the goods, the user information processing server 52 transmits the goods purchase information to the main PMS server 10, and the main PMS server 10 adds the purchase price of the goods to the room use price and uses the room. The statement is updated and the room usage history statement including the final payment cost is transmitted to the user information processing server 52 (S350).

The user information processing server 52 displays the final room usage statement and the final payment cost to the guest, receives the payment confirmation signal from the guest, and transmits it to the main PMS server 10 (S360).

The main PMS server 10 receiving the final payment confirmation signal from the user information processing server 52 transmits the credit card information and the payment amount information of the guest to the card payment server 30, the card payment server 30 is The information is transmitted to the financial institution server 60 through a predetermined communication network to perform a payment (S370).

  When the payment is completed, the main PMS server 10 transmits the payment completion to the user information processing unit 50 to display to the guest through the user terminal (S372), and generates the checkout information to the amenities server of the room The use of the amenities of the room is restricted by transmission (S380). In addition, when the guest's e-mail address is registered, the main PMS server 10 may generate a room usage statement and a credit card slip as image data and send the guest's e-mail.

The mini bar server 22 receives the checkout information from the main PMS server 10 and outputs a usage restriction control signal to the mini bar of the corresponding room to limit the use of the mini bar (S390).

So far, the method and system for the guest to easily check out in the room using the user terminals 52-1 to 52-n installed in the room have been described. In the above-described preferred embodiment of the present invention, it is described that the guest performs the check-out in the room by using the user terminals 52-1 to 52-n implemented as personal computers or PDAs separately installed in each room. The functions of the user terminals 52-1 ˜ 52-n may be integrated into various electronic devices installed in a room.

In particular, when the user terminals 52-1 to 52-n are implemented in a pay movie TV, which is one of the amenities installed in each room, the pay movie TV server is connected to the main PMS server 10 to be a mini bar server. In the same manner as in (22), when the guest watches the pay movie, the pay movie usage information is generated according to the viewing time and transmitted to the main PMS server 10, and the main PMS server 10 receives the received pay movie usage information. Create and update guest room usage data using the data.

Thereafter, when the guest wants to check out, the guest may perform the above-described steps S320 to S380 on the TV by operating the TV remote control to perform the check-out in the room.

The invention can also be embodied as computer readable code on a computer readable recording medium. Computer-readable recording media include any type of recording device that stores data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical data storage, and the like, which are also implemented in the form of a carrier wave (for example, transmission over the Internet). It also includes. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion.

So far I looked at the center of the preferred embodiment for the present invention. Those skilled in the art will appreciate that the present invention can be implemented in a modified form without departing from the essential features of the present invention. Therefore, the disclosed embodiments should be considered in descriptive sense only and not for purposes of limitation. The scope of the present invention is shown in the claims rather than the foregoing description, and all differences within the scope will be construed as being included in the present invention.

As described above, the in-room check-out method and system according to the present invention receive check-out fee payment information from the guest when the guest checks in and stores it in the main server in advance, and the guest can use the amenities of each room. Each time, by managing the use history information of the relevant facilities in the main server, there is an effect that the guest can easily check out from the room using the user terminal installed in each room.

In particular, the mini-bar usage history, which the employees of the conventional lodgings had to visit and check in the rooms, is transmitted and managed from the mini-bar server controlling the mini-bar to the main server whenever the guest uses the mini-bar, and the guest checks. By performing the out, the use of the corresponding mini bar is limited, thereby significantly improving the conventional check-out method, which has been delayed due to the investigation of the mini bar usage history.

Claims (19)

(a) The guest house's main server stores guest information including the guest's payment information and email address information, and receives the facility usage history information from a plurality of facility control servers installed in the guest's room. Updating the usage history information; (b) when the main server is connected to the main server through a predetermined internal communication network and receives a checkout request signal from a user terminal installed in the guest room, transmitting the room usage history information and the payment information to the user terminal. And displaying, by the user terminal, the room usage history information and the payment information to the guest; And (c) the main server receives the room usage history information and the payment confirmation signal for the payment information from the user terminal to perform payment, and transmits checkout information to the facility control servers to And limiting use, sending an email to the email address including at least one of a room usage statement and a card slip. The method of claim 1, wherein step (a) The guest room history information is updated by receiving minibar usage history information including at least one of a kind of a beverage drawn by the guest from the minibar and a quantity of drink information from a minibar server controlling a minibar installed in the room. Check out method characterized in that. The method of claim 1, wherein step (c) And the mini-bar server receiving the check-out information identifies the room from the check-out information and restricts use of the mini-bar of the room. delete The method of claim 1, (d) receiving, by the front terminal installed at the front desk, the check-out information, extracting at least one of the room usage statement information and the card slip information from the check-out information, and outputting it to be provided to the guest; And a checkout method further comprising. The method of claim 1, (d) The front terminal installed at the front desk receives the checkout information, extracts the checked out room number information from the checkout information, displays the room number information on the front desk worker, and displays a predetermined alarm. And outputting a checkout method. The method of claim 1, wherein step (b) The user terminal receives an item purchase confirmation signal from the guest and transmits it to the main server, and the main server includes the item purchase price in the room usage history and transmits it to the user terminal together with the payment information. How to check out. The method of claim 7, wherein And said article is a bus ticket. The method of claim 1, And the user terminal is a pay channel TV installed in the room. A recording medium having a computer program readable and executable program code recorded in the method of claim 1. A plurality of facility control servers for generating facility usage history information indicating a history of a guest using a plurality of facility facilities installed in a room; Store guest information including payment information and e-mail address information of the guest, receive the facility use history information from each facility control server, update room use history information, and request a checkout request signal from a user terminal Upon receipt, the payment information and the room usage history information are transmitted to the user terminal, the payment confirmation signal is received from the user terminal to perform a checkout and generate checkout information, and at least one of a room usage statement and a card slip. A main server for sending an email including one to the email address; And And a user terminal that receives the checkout request signal and the payment confirmation signal from the guest, transmits the checkout request signal to the main server, and receives the room usage history information from the main server and displays the guest information to the guest. Out system. The method of claim 11, wherein the plurality of facility control server Receiving at least one of the type of beverage and the quantity of beverages that the guest withdraws from the mini-bar from the mini-bar installed in the room, generates identification information of the mini-bar by including identification information of the room And a mini-bar server for transmitting mini-bar usage history information to the main server. The method of claim 11, wherein the plurality of facility control server And a minibar server that receives the checkout information from the main server, identifies the room from the checkout information, and limits the use of the minibar of the room. delete The method of claim 11, And a check-out terminal which receives the check-out information, extracts at least one of room usage history statement information and card slip information from the check-out information, and outputs it to be provided to the guest. system. The method of claim 11, And a front terminal for receiving the checkout information, extracting room number information checked out from the checkout information, displaying the room number information to a worker at the front desk, and outputting a predetermined alarm. Check out system. The method of claim 11, The user terminal receives the goods purchase confirmation signal from the guest and transmits to the main server, The main server includes the purchase price of the goods in the room usage history and transmits to the user terminal with the payment information. The method of claim 17, And the article is a bus ticket. The method of claim 11, And the user terminal is a pay channel TV installed in the room.

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