KR100809278B1 - System and method for analizing statistics and traffic rank about receiving and transmitting history of personal and company's telephone call - Google Patents

Abstract

The present invention relates to statistics and traffic rank analysis system and method for incoming and outgoing calls of individual and corporate telephones. The present invention relates to a telephone switchboard and analyzes the billing information (CDR) of telephone calls for individual and corporate telephone line subscribers in real time. A call analysis service (CAS) server that provides call analysis and traffic rank analysis results for incoming and outgoing calls, traffic statistics, household call origination and reception statistics, enterprise call origination and reception statistics, customer type, and market distribution data; A database for storing telephone call billing information for incoming and outgoing calls, customer and personal customer CAS information, purchase propensity information, external demographic household information and corporate customer external information, call analysis data and statistical analysis data; Visually display personal and corporate subscriptions, telephone call billing information for incoming and outgoing calls on the phone line, call analysis data and various statistical analysis data, call pattern data, traffic rank analysis results, traffic rank statistics, customer distribution, and market analysis data. Includes CAS client output. Accordingly, call analysis and traffic rank analysis, various statistical analysis, call patterns, customer types, and market distributions of incoming and outgoing calls of individual and corporate telephones can be known.

Personal and corporate telephones, billing information, call analysis services (CAS), call history, call patterns, traffic rank analysis, statistical analysis, customer management, market analysis

Description

System and method for analizing statistics and traffic rank about receiving and transmitting history of personal and company's telephone call}

1 is a block diagram illustrating a method of recording a call content and a call history management service by a conventional caller.

2 is a conceptual diagram of a call analysis service (CAS) for call details of personal and corporate telephones according to the present invention.

3a to 3b is a configuration diagram of the statistical and analysis system for the incoming and outgoing call history of personal and corporate telephones according to an embodiment of the present invention.

3C is an internal configuration diagram of a call analysis service (CAS) server according to an embodiment of the present invention.

FIG. 3D illustrates a traffic rank of call analysis service. FIG.

4 is a diagram illustrating household telephone call origination and reception statistics according to an embodiment of the present invention.

5 is a view showing the enterprise call origination and reception statistics according to an embodiment of the present invention.

6 is a view showing a regional business area analysis screen according to an embodiment of the present invention.

7 is a view showing a call center [1588,080] customer target analysis service screen according to an embodiment of the present invention.

8 illustrates an example of a corporate call analysis service (CAS) according to an embodiment of the present invention.

9 is a flowchart illustrating a statistical and analysis method for incoming and outgoing details of individual and corporate telephones according to the present invention.

<Explanation of symbols for the main parts of the drawings>

11, 20: regular telephone 22: mobile telephone

23: exchange 27: billing information DB

30: call analysis service (CAS) server 31: customer basic information DB

32: Call Analysis Service (CAS) Client 33: CRM Module

37: Population and residential household DB 39: Corporate customer external information DB

The present invention relates to statistics and traffic rank analysis system and method for incoming and outgoing calls of individual and corporate telephones. In particular, the telephone call billing information (CDR) for incoming and outgoing calls for individual and millions of corporate telephone line subscribers is analyzed by call analysis service ( CAS) manages the incoming and outgoing calls of personal and corporate telephones by providing visual reporting of call analysis, traffic rank analysis, various statistical analysis, call patterns, customer change trends, and distribution of customers and markets. A statistical and traffic rank analysis system and method.

Conventional telephone call recording and call history recording and call history management service method (Domestic Patent Publication No. 10-2004-0065327, 2004.07.22) utilizes an intelligent network (IN). Telephone subscribers record the contents of their calls without installing any additional equipment, record and manage call details such as call start time, end time and call charges, and record and call history by phone and PC Provided are a computer-readable recording medium recording a telephone call content and call history management service method by a caller for checking the information and a program for realizing the method.

Telephone call recording and call history management service method by the caller applied to the conventional telephone call recording and call history management service system, the first step of registering the authentication number of the service pre-subscriber in the intelligent network service device; A second step of identifying a caller's intention to use a service in a communication network through a service identification number (SAC); A third step of connecting a call exchanger and a call exchange period call path and a recording call path with an intelligent network peripheral device according to the call path connection instruction of the service control device; A fourth, wherein the intelligent network peripheral device records call contents between the caller and the called party, call number, called number, time stamp, and restores the connected call path according to the end of the call; and records a call termination time in the service control device and the intelligent network peripheral device. step; And through the process of confirming the registered authentication number is reproduced through the phone to the user using the text voice change function (TTS), recording and playback function of the peripheral device, or registered during the registration process using the intelligent network-internet interworking device And a fifth step of transmitting the voice recording audio file to the user's computer (PC) through the information authentication process to check the call history and the recorded contents.

However, although the telephone call history of the corporate telephone line is an important business indicator in corporate activities, a limited call history analysis has been made and utilized so far only in the call center. Therefore, in order to secure the competitive advantage of the company, by analyzing the billing information (CDR) of the telephone call with the details of incoming and outgoing calls to each line, department phone, or millions of corporate phone line subscribers in the enterprise, There was a problem that the system did not provide a system to identify the outgoing and incoming statistics of household and business telephones and companies, and customer needs, and to manage customer relations and market segments and use them as new marketing materials.

The present invention has been proposed to solve the problems of the prior art, and an object of the present invention is to integrate telephone call billing information (CDR) for incoming and outgoing calls for individual and millions of corporate telephone line subscribers in a call analysis service (CAS) server. By analyzing charge call information (CDR) of incoming and outgoing calls, call analysis, traffic rank analysis, household call origination and reception statistics, corporate call origination and reception statistics, call patterns, region, industry, hourly statistics analysis, Statistics and traffic rank analysis of incoming and outgoing calls of corporate telephones, providing real-time visual reporting results such as customer distribution and market distribution through customer trends (new or growing customer groups) It is to provide a system and method.

In order to achieve the object of the present invention, the statistics and traffic rank analysis system for the incoming and outgoing call history of personal and corporate telephones according to the present invention, connected to the telephone exchange of the network operator, the incoming and outgoing calls to personal and corporate telephone line subscribers in real time A billing information DB for storing billing information (CDR) of a telephone call for a call; Analyzing the billing information (CDR) of the telephone call, the call analysis on the incoming and outgoing calls of individual and corporate telephone lines, and the traffic rank analysis results by individual, company, region, and industry, traffic rank statistics, household call origination and reception statistics, and corporate call A call analysis service (CAS) server for providing call analysis service (CAS) by providing outgoing and receiving statistics, various statistical information, customer type, and market distribution data; A customer basic information DB for storing personal telephone member information and basic customer information of a CAS company; 114 DB for customer-specific telephone number guidance; And connected to the billing information DB, customer basic information DB, 114 DB, to store the purchase consumption propensity information, population and residential generation information and corporate customer external information linked to an external system, call analysis data and various statistical analysis data Contains a database.

The present invention also provides customer relationship management for customer response, marketing, and market analysis according to billing information (CDR) and call analysis data according to incoming and outgoing calls of the individual and corporate telephone lines linked to the call analysis service (CAS) server. (CRM) module further.

In addition, the present invention is connected to the call analysis service (CAS) server, the charge information, call analysis data and various statistical analysis data, call pattern data of telephone calls for incoming and outgoing calls of individual and corporate membership, personal and corporate telephone lines And a call analysis service (CAS) client for visually outputting customer distribution and market response data.

In order to achieve another object of the present invention, statistics and traffic rank analysis method for the incoming and outgoing call history of personal and corporate telephones according to the present invention, the call analysis service (CAS) from the client through the Internet network call analysis service (CAS) Accessing a server and inputting personal telephone customer information and CAS customer information of a company to store in the customer basic information DB; The call analysis service (CAS) server stores the billing information (CDR) for the national telephone call in real time from the exchange of the carrier as the billing information DB, interworking with the population and residential generation information DB, and corporate customer external information DB Providing a call analysis service; The call analysis service (CAS) server querying data for call analysis for personal and corporate telephone lines from the call analysis service (CAS) client; If the customer type is a CAS enterprise customer, the call analysis service (CAS) server provides a CAS customer company telephone call service to call analysis of incoming and outgoing calls on the enterprise telephone line according to the class of service (Basic, Premium, CRM Plus), and Providing enterprise call origination and reception statistics, and providing enterprise call analysis service to provide enterprise call origination and reception statistics data to the call analysis service (CAS) client; If the customer type is a general telephone customer, the call analysis service (CAS) server performs a full phone call trend analysis to provide household call origination and reception statistical data to the call analysis service (CAS) client according to an incoming and outgoing call of an individual. Doing; If the customer type is a call center customer, the call analysis service (CAS) server provides a call center customer analysis service to provide call analysis data and statistical data on incoming and outgoing calls of a call center using a specific telephone number (1588, 080). Providing to the call analysis service (CAS) client; The call analysis service (CAS) server analyzes customer basic information and billing information (CDR) of individual and millions of corporate telephone line subscribers, and analyzes business patterns by company, individual, regional, industry, and industry, and consulting service result data. Providing to the call analysis service (CAS) client; And the call analysis service (CAS) server charges call information for incoming and outgoing calls to individual and millions of corporate telephone line subscribers, the call analysis data, traffic rank analysis results by individual / company / region / industry, traffic rank statistics, and Outputting statistical data, the call pattern data, customer type, and market distribution data in various forms graphically to the call analysis service (CAS) client.

In order to achieve another object of the present invention, the present invention is connected to the telephone exchange of the network operator to the computer, the function of storing the billing information (CDR) of the telephone call for incoming and outgoing calls to personal and corporate telephone line subscribers in real time; Analyzing billing information (CDR) of the telephone call and providing call analysis service (CAS) by providing call analysis and various statistical information on incoming and outgoing calls of individual and corporate telephone lines; A customer basic information storing function for storing telephone call billing information (CDR), personal telephone member information, and CAS basic customer information for incoming and outgoing calls on personal and corporate telephone lines; A function of storing billing information DB, basic customer information DB, 114 DB, purchasing consumption propensity information, population and residential generation information and corporate customer external information linked to external systems, call analysis data and various statistical analysis data; Customer phone number management of individual and corporate members, and customer relationship management functions to manage customer relationships; The call analysis service (CAS) server is connected to the Internet through the network, individual and corporate membership, call history data for incoming and outgoing calls of personal and corporate telephone lines, telephone call billing information, call analysis data and statistical analysis results, A computer readable recording medium having recorded thereon a program for realizing a call analysis service (CAS) output function for visually outputting customer type and market distribution data by a customer relationship management (CRM) function.

Hereinafter, with reference to the accompanying drawings, preferred embodiments of the present invention will be described in detail. The embodiments according to the present invention are not intended to limit the scope of the present invention but are merely illustrative.

FIG. 2 is a conceptual diagram of a call analysis service (CAS) for incoming and outgoing details of individual and corporate telephones according to the present invention.

The call analysis service (CAS) server can be used to obtain customer basic information DB, call detail record (CDR) DB, and external system for each individual phone line, departmental phone number, or millions of corporate phone line subscribers. Interworking population and residential household DB (e.g., National Statistical Office, National Geographical Institute, National Tax Service, Ministry of Education), corporate customer external information DB (e.g. Korea Credit Information) that is interlocked from external system, integrated call management data for incoming and outgoing calls (calling number, Analysis of incoming number, call start time, call end time, usage time), billing information (CDR) of telephone call, analysis of household call origination and reception statistics, corporate call origination and reception statistics, call center [1588, 080] Various types of results such as service analysis data, commercial business analysis by region, and various statistics, and distribution of customers by region, industry, income, time zone, and market distribution through change trends Provide data to a call analysis service (CAS) client with visual reporting.

Table 1 below presents the revenue model of the Call Analysis Service (CAS) for incoming and outgoing calls for personal and corporate telephones.

division Service name Service contents              CAS Client Telephone Service BASIC Analyze by All Phones or Phone Numbers Distribution by Time Distribution by Region (Map) PREMIUM Selective analysis on individual phone, all phone and departmental phone number Distribution of call duration, completion rate, response time Distribution by business area Distribution by regional income level Exporting calling company for entering CRM system of calling company's phone number and address information analysis data Detailed company information of the sender's analysis of the customer's customer list of deviations or departures from the enterprise (excluding personal callers due to privacy concerns) CRM Plus Continuous management of calling company's phone number list and address information Full call trend analysis Call review Daily, weekly, monthly analysis Changes in incoming call volume to scoops by region Report on changes in scoops by climate Incoming Call Ranking by Region Call ranking Incoming call ranking and business information in specific area of specific industry Consulting services WONDER New product response evaluation Consulting service Public relations and marketing effect analysis Consulting service Commercial business analysis consulting service for business expansion and contraction Nationwide market trend and customer behavior analysis (CBA) Other services Call and CID service through IM linked with intelligent network

3a to 3b is a configuration diagram of the statistical and analysis system for the incoming and outgoing call history of personal and corporate telephones according to an embodiment of the present invention.

Referring to FIG. 3A, an exemplary embodiment of the present invention will be described with reference to a statistical and analytical system for an incoming / outgoing call of personal and corporate telephones of a public telephone network (PSTN). In addition, as shown in Figure 3b, it can be applied to the statistical and analysis system for the incoming and outgoing history of personal and corporate mobile phone of the mobile communication network (information communication network), billing information of other intelligent network (IN), or portable Internet network It can also be applied to statistical analysis systems.

As shown in Figure 3a, the statistical and analysis system for the incoming and outgoing history of personal and corporate telephones according to the present invention is a call analysis service (CAS) server 30, billing information DB 27, customer basic information DB (31) ), 114 DB 34, population and residential generation DB 37, corporate customer external information DB 39, CRM module 33 and call analysis service (CAS) client (32).

The call analysis service (CAS) client 32 is connected to the call analysis service (CAS) server 30 through an Internet network, and provides personal and corporate subscriptions and incoming and outgoing calls of individual and corporate telephone lines through the web. Telephone call billing information, call analysis data and traffic rank analysis results by individual / company / region / industry, traffic rank statistics, household call origination and reception statistics, corporate call origination and reception statistics, call history data, call patterns Visually output customer types and market analysis data in various forms (graphs, bar charts, bar graphs, analysis curves, etc.).

The call analysis service (CAS) client 32 is configured to manage the distribution and change of call calls according to variables such as list management for incoming and outgoing calls, telephone usage status, telephone fee analysis data associated with sales, specific days or weather, and the like. Current status of call analysis service, analysis of customer's geographical, business area, income level and industry distribution by telephone call analysis, comprehensive management of corporate customer list and contact information, analysis of existing customer data using phone number, call analysis Identify new markets through data analysis of customer trends (new or growing customer groups) or data from all call centers through customer relationship management (CRM) solutions. It provides niche markets, new products and market distributions according to informed customer needs and marketing strategies (by region and income). By analyzing the data systematically, recent customer responses to new products and customer responses to marketing are displayed in various forms.

The call analysis service (CAS) server 30 is connected to a telephone exchange 23 of a network operator (eg, KT), and in real time, billing information (CDR) of incoming and outgoing telephone calls for individual and millions of corporate telephone line subscribers. Call analysis data for incoming and outgoing calls on personal and corporate telephone lines, household call origination and reception statistics, corporate phone call origination and reception statistics, and traffic ranks for individual / corporate / regional / industrial voice and data communications. Traffic Rank (CAS) analysis results, traffic rank statistics, various statistical information, call pattern data, customer data and market response data to provide a call analysis service (CAS) to the call analysis service (CAS) client 32 to provide.

The call analysis service (CAS) server 30 manages customer phone numbers according to call analysis data and billing information (CDR) according to incoming and outgoing calls of the personal and corporate telephone lines, and performs customer response and marketing, customer distribution, and market analysis. It is linked with the Customer Relationship Management (CRM) module 33.

3C is an internal configuration diagram of a call analysis service (CAS) server according to an embodiment of the present invention.

The call analysis service (CAS) server 30 may include a customer information management module 30a that manages customer information of individual and corporate telephone line subscribers; A billing information management module 30b that manages billing information according to incoming and outgoing call histories of telephone calls of individual and corporate telephone lines; CAS customer company for interworking with incoming and outgoing calls on corporate telephone lines and providing corporate call origination and reception statistics data according to service class (Basic, Premium, CRM Plus) in connection with corporate customer external information DB (39) Telephone call service module 30c; A total telephone call trend analysis module 30d linked to the population and residential household DB 37 to provide household telephone outgoing and received statistical data according to an individual's incoming and outgoing call; A call center customer analysis service module 30e for providing call analysis and statistical data on incoming and outgoing calls of the call center using specific telephone numbers 1588 and 080; A call pattern analysis module 30f for analyzing incoming, outgoing call patterns by individual, company, region, and industry for telephone calls of individual and corporate telephone lines; An incoming call ranking analysis module (30g) for each individual, company, region, and industry that provides incoming call ranking and business information in a specific region of a specific industry; And consulting services modules to provide new product response assessment consulting services, promotional and marketing effectiveness analysis consulting services, commercial analysis consulting services for business expansion and contraction, and national market trends and customer behavior analysis (CBA) data. do.

3D is a diagram illustrating a traffic rank of a call analysis service.

The incoming call ranking analysis module 30g analyzes the traffic rank (collective intelligence) to provide the incoming call rankings and business information in a specific region of a specific business category, by individual, company, region, and industry type. Provide information to the call analysis service (CAS) client 32.

Traffic Rank, like Google's Page Rank, is a method of deriving implicit collective intelligence by analyzing the traffic of voice and data communications.

Mashups allow anyone to use traffic statistics generated through the traffic rank through the Open API, allowing others to create new services or information by linking traffic statistics with other information.

By doing so, the utilization of the traffic statistics information can be maximized internally and externally, thereby increasing the value of the traffic statistics.

In addition, the call analysis service (CAS) server 30 transmits the call analysis service (CAS) traffic statistics and traffic rank analysis result information to predetermined email IDs or instance messenger (IM) IDs of individual and corporate members. It is possible and used in conjunction with a customer relationship management (CRM) module 33 for managing personal and corporate customer phone information and customer information.

The database connected to the call analysis service (CAS) server 30 includes a billing information DB 27, a customer basic information DB 31, and a population and residential generation DB 37 connected to an internal or external system, and a company. The customer external information DB (39) is connected to provide a call analysis service.

The database provides incoming and outgoing calls to individuals and millions of corporate telephone line subscribers through data analysis, data mining, and data anonymizing of personal phone member customer information and corporate CAS customer information. It stores call history data, call detail record (CDR), call analysis data and various statistical analysis data, call pattern data, and provides visual reporting through the web.

4 is a diagram showing household telephone call and reception statistics according to an embodiment of the present invention.

The database for household telephone call origination and reception statistics includes a calling number, called number, call start time, call end time, and usage time provided as raw data from the exchange 23 for household call origination and reception statistics. Billing information table; And a table of basic customer information including customer name, customer classification code, customer care code, business registration number, gender code, telephone number, mobile phone number, contact email address, contact address, postal code, A population and residential generation table linked to the National Geographic Institute, the National Tax Service, and the Ministry of Construction, and including contact addresses, population, households, total population age, ownership type, real estate prices, living standards, mall-to-business distribution, and transportation network information; And a purchase / consumption propensity table including contact address, vehicle penetration rate, eating out penetration rate, saving rate, air conditioner penetration rate, bottled water penetration rate, condo membership penetration rate, for customer relationship management.

The customer relationship management (CRM) module 33 segments the caller by subdividing the caller from the caller data including the calling number, the called number, the call start time, and the call end time. It will be used for building types such as apartments, coalitions, and multi-family, and customer identification by building, floor, lake, equilibrium, and notice market), living standards, caller's lifestyle, business analysis, regional characteristics, and distribution of residential households.

5 is a view showing the enterprise call origination and reception statistics according to an embodiment of the present invention.

The database for enterprise call origination and reception statistics includes an origination number, called number, call start time, call end time, and usage time provided as raw data from the exchange 23 for enterprise call origination and reception statistics. Billing information table; A customer basic information table including a customer name, a customer classification code, a customer care code, a business registration number, a gender code, a telephone number, a mobile phone number, a contact email address, a contact address and a postal code; In conjunction with external and external systems (Korea Credit Information), corporate / business number, size, number of employees, capital, trading bank branch name, affiliated company code, industry code, main business, establishment date, stock code, listing date, sales, net income, total assets, It includes a table of external information for corporate clients, including equity, homepage, email, branch number, address, and address type.

In one embodiment, the enterprise call origination and reception statistics are traffic national distribution, traffic industry distribution, call rate top 20% company customer list (company name, phone number, sales, homepage / email), traffic day distribution, top 20% call rate It provides statistics on sales distribution of corporate customers in the form of pie chart, distribution curve and bar graph.

6 is a view showing a commercial area analysis screen for each region according to an embodiment of the present invention.

The regional business analysis analyzes the customer breakdown customer / royal customer analysis, by residence, individual business owners (self-employed), the breakdown by the customer, and analyzes the customer list of the top 20% / more than the call rate. In terms of market, the distribution of call volume around 5 and 10 Km near the workplace is identified, and in terms of marketing, it provides changes in consumption near the site and the volume of calls before and after advertisements.

7 is a view showing a call center [1588,080] customer target analysis service screen according to an embodiment of the present invention.

The call center [1588,080] customer-targeted analysis service selects a growing customer whose company revenue increases while using a call center or a specific telephone number (1588, 080) service.

The call center [1588,080] customer-targeted analysis service analyzes the number of incoming lines and generated call (local / LM / long-distance) call patterns, and provides call analysis data that is lost but not completed due to a call.

8 is a diagram illustrating an example of a company-specific call analysis service (B2B) according to an embodiment of the present invention.

The enterprise call analysis service provides a call analysis service of a company in terms of market, customer, marketing, and currency pattern of "who is the customer and where is it?".

How is the business area formed, and in terms of marketability, areas that need to be newly opened for expansion and acquisition of bases, which stores should be closed (where should they be closed?), And niche distribution (where is the Nitch market? Is provided as analytical data.

The company's call analysis service analyzes the characteristics of the customers to find out what the customers prefer (what do they like?), The list of customers whose usage drops sharply, and the types of customers (e.g., what types of customers are excluded from the competitors). ?)

In addition, the call analysis service for the enterprise analyzes the top 10 regions and industries that make the most calls according to the marketing and service strategy of each customer segment, and changes in call volume before and after the introduction of new products or advertisements, and reduces marketing costs. To derive.

In addition, the call analysis service for the enterprise provides an analysis result of the call pattern (call time / waiting time / completion rate, the change of the incoming and outgoing call on the specific day (eg national holiday, holiday, etc.)) of the customers.

9 is a flowchart illustrating a statistical and analysis method for an incoming / outgoing call history of a corporate telephone according to the present invention.

The call analysis service (CAS) client 32 accesses the call analysis service (CAS) server 30 through an internet network, and inputs personal telephone customer information and corporate CAS customer information to the customer basic information DB. In step 31, it stores (31).

The call analysis service (CAS) server 30 stores the billing information (CDR) for a national telephone call in real time from the switchboard 23 of a communication service provider (eg, KT) in real time to the billing information DB 27, and externally. It provides call analysis services in conjunction with the population and residential generation DB 37 (eg, National Statistical Office, National Geographical Institute, National Tax Service, Ministry of Education) and corporate customer external information DB 39 (eg, Korean Credit Information) from the server (step S11). ).

The call analysis service (CAS) server 30 queries data for call analysis for personal and corporate telephone lines from the call analysis service (CAS) client 32 (step 12).

If the customer type is a CAS enterprise customer (step S13), the call analysis service (CAS) server 30 provides a CAS customer company telephone call service to make and receive enterprise phone lines according to the service class (Basic, Premium, CRM Plus). It provides call analysis, and enterprise call origination and reception statistics for a call, and provides enterprise call analysis service to provide enterprise call origination and reception statistics data to the call analysis service (CAS) client 32 (step S14). ).

 If the customer type is a general telephone customer (step S15), the call analysis service (CAS) server 30 performs the entire telephone call trend analysis to analyze the household call origination and reception statistical data according to the person's incoming and outgoing call. To the service (CAS) client 32 (step S16).

If the customer type is a call center customer (step S17), the call analysis service (CAS) server 30 provides a call center customer-targeted analysis service to the incoming and outgoing calls of the call center using a specific telephone number (1588, 080) Call analysis data and statistical data are provided to the call analysis service (CAS) client 32 (step S18).

In addition, the call analysis service (CAS) server 30 analyzes the customer basic information and the billing information (CDR) of telephone calls to individuals and millions of corporate telephone line subscribers, and analyzes the business patterns by company, individual call patterns, region, industry, and industry. And provide consulting service result data to the call analysis service (CAS) client 32 (step 19).

The call analysis service (CAS) server 30 analyzes the billing information of incoming and outgoing calls for individual and millions of corporate telephone line subscribers, the call analysis data, and traffic rank analysis by intervention, company, region, and industry. The call analysis service (CAS) client 32 provides a graphical representation of traffic rank statistics, personal furniture telephone call origination and reception statistics, corporate phone origination and reception statistics, call pattern data, customer data and market response data in various forms. (Step S20).

In addition, the call analysis service (CAS) server 30 analyzes the incoming call rankings for each type of business that provides the incoming call rankings and business information in a specific area of a particular industry to the call analysis service (CAS) client 32. to provide.

In addition, the call analysis service (CAS) server 30 is a new product response evaluation consulting service, public relations and marketing effect analysis consulting service, business analysis analysis service for business expansion and contraction, national market trends and consumer behavior analysis (CBA: Customer) Consulting service to provide Behaivor Analysis.

The call analysis service (CAS) client 32 displays call analysis results, various statistical results, and call patterns, customer management information, and market distribution data in text and graphics.

Therefore, by utilizing the billing information of the entire telephone call of the telecommunications carrier (KT), the incoming and outgoing calls for the corporate customer's telephone line can be analyzed, linked with local information, demographics, corporate information and credit information, and statistics and visual reporting can be performed through It provides the call analysis service (CAS) client 32 in real time.

Therefore, the call analysis service (CAS) analyzes the distribution of calls by regional, temporal, and industry by linking detailed analysis and statistical information of the company's incoming / outgoing signals, customer change trend information, and various reference information. Use this information to increase new customer acquisition and revenue. In addition, it is possible to effectively conduct business by identifying the business activities of the entire company and departments at once, providing trends of customer changes, and real-time understanding of marketing and promotion effects. In addition, it provides customer phone number management and customer relationship management (CRM) services, and provides various additional services such as displaying additional information related to caller phone numbers.

The call analysis service (CAS) client 32 provides the following additional functions in conjunction with a customer relationship management (CRM) system.

The call analysis service (CAS) includes: (i) the status of business progress (distribution and change of call calls according to variables such as the status of telephone usage, analysis of telephone usage fees associated with sales, specific days or weather), and (ii) customer management. Information and market status (customer's geography, business area, income level, and industry distribution through telephone call analysis, comprehensive management of corporate customer list and contact information, analysis of existing customer data using phone number, call analysis and Maintain a list of customer information (new or growing customer groups), incoming and outgoing calls to identify market changes through customer trends.

Thus, the call analysis service (CAS) server 30 provides more detailed data analysis reports than existing call centers, and provides information on all telephone calls with data for reinforcing existing CRM solutions, mainly at any income level in any region. It is possible to find out whether people of the company or the freezing company or the freezing industry mainly have product inquiries.

In addition, the call analysis service (CAS) provides the necessary information in the business strategy, and provides objective and real-time data for preventing customer churn, actualization of potential customers, attracting excellent customers. You can also see how to expand and coordinate your business and where to open or close new stores. Thus, the call analysis service (CAS) system can identify customer needs and identify new niche markets, and can establish cross-selling and up-selling strategies for products. .

In addition, the call analysis service (CAS) can analyze the market response, recent customer response to new products (by region, income, industry), customer response to campaigns, promotions, and marketing, and customer's response to recent advertising or marketing activities. You will know the reaction.

As described above, the method of the present invention may be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form.

As described above, although described with reference to a preferred embodiment of the present invention, those skilled in the art various modifications of the present invention without departing from the spirit and scope of the invention described in the claims below Or it may be modified.

As described above, the statistics and traffic rank analysis system and method for the incoming and outgoing call history of personal and corporate telephones according to the present invention, the billing information DB, customer basic information DB, population and Generation DB and corporate customer external information is integrated and managed by the call analysis service (CAS) server to analyze call billing information (CDR) for incoming and outgoing calls on personal and corporate telephones and call center lines, and to analyze call analysis data and household telephones. It has the effect of visually providing reception statistics, enterprise call origination and reception statistics, call center [1588, 080] customer service analysis results, call patterns, traffic rank analysis results, traffic statistics, regional business analysis, customer and market response.

In addition, the call analysis service (CAS) server analyzes incoming call data to identify customer characteristics, and analyzes incoming call data to identify sales and marketing activities, and the statistics and changes of incoming and outgoing signals according to marketing and new product launches. Quickly responds to marketing effects and reactions to new products through trend and call pattern analysis, and links phone call information with customer relationship management (CRM) systems by utilizing overall statistics on billing and overall calls and personal and corporate customer management. Can provide high quality service.

Claims (14)

In the statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, A billing information DB connected with a telephone exchange of a telecommunications network operator for storing telephone call billing information (CDR) for incoming and outgoing calls to individual and corporate telephone line subscribers in real time; Analyzing the billing information (CDR) of the telephone call, call analysis on incoming and outgoing calls of individual and corporate telephone lines, traffic rank analysis results, traffic rank statistics, household telephone call and reception statistics, corporate telephone call and reception statistics, and various statistical information A call analysis service (CAS) server for providing a call analysis service (CAS) by providing customer type, market distribution data; A customer basic information DB for storing personal telephone member information and basic customer information of a CAS company; 114 DB for customer-specific telephone number guidance; And Integration to store the billing information DB, customer basic information DB, 114 DB, purchase consumption propensity information, population and residential generation information linked to external systems, corporate customer external information, call analysis data and various statistical analysis data DB Statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, including. The method of claim 1, For customer response, marketing, and market analysis according to billing information (CDR), call analysis data, traffic rank analysis results, and traffic statistics according to incoming and outgoing calls of the personal and corporate telephone lines linked to the call analysis service (CAS) server Statistics and traffic rank analysis system for the incoming and outgoing history of personal and corporate telephones further comprising a customer relationship management (CRM) module. The method of claim 1, Connected to the call analysis service (CAS) server, billing information, telephone analysis data and call rank data for individual and corporate membership, incoming and outgoing calls of personal and corporate telephone lines (Traffic Rank) by individual or company or region or industry ) Call analysis service (CAS) client for visually outputting analysis results, traffic rank statistics, household call origination and reception statistics, corporate call origination and reception statistics, various statistical analysis data, call pattern data, customer distribution, and market response data. Statistics and traffic rank analysis system for the incoming and outgoing history of personal and corporate calls further comprising. The method of claim 1, The call analysis service (CAS) server, A customer information management module that manages customer information of personal and corporate telephone line subscribers; A billing information management module that manages billing information according to incoming and outgoing call history of telephone calls of personal and corporate telephone lines; CAS customer company telephone call service module for interworking with incoming and outgoing calls on corporate telephone lines and providing corporate call origination and reception statistics data according to service class (Basic, Premium, CRM Plus) ; An entire telephone call trend analysis module for providing household telephone outgoing and incoming statistical data according to an incoming / outgoing call of an individual linked to a population and a residential household DB; A call center customer analysis service module for providing call analysis and statistical data on incoming and outgoing calls of the call center using specific telephone numbers 1588 and 080; A call pattern analysis module for analyzing an incoming / outgoing call pattern for each individual, company, region, and industry for telephone calls of the individual and corporate telephone lines; An incoming call ranking analysis module for each individual, company, region, and industry that provides incoming call ranking and business information in a specific region of a specific industry; And A new product response assessment consulting service, a promotional and marketing effectiveness analysis consulting service, a commercial analysis consulting service for business expansion and contraction, and a consulting service module to provide nationwide market trend and customer behavior analysis (CBA) data; Statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, including. The method of claim 1, The integrated DB, For household call out and receive statistics A billing information table including a calling number, called number, call start time, call end time, and use time provided from the exchange; A customer basic information table including a customer name, a customer classification code, a customer care code, a business registration number, a gender code, a telephone number, a mobile phone number, a contact email address, a contact address and a postal code; Population and residential generation tables provided from an external system, including contact addresses, population, households, total population age, type of ownership, property prices, living standards, mall-to-business distribution, and transportation network information; And Purchase and consumption propensity table including contact address, car penetration rate, eating out penetration rate, saving rate, air conditioning penetration rate, bottled water penetration rate, condo membership penetration rate Statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, including. The method of claim 1, The integrated DB, For enterprise call out and receive statistics A billing information table including a calling number, called number, call start time, call end time, and use time provided from the exchange; A customer basic information table including a customer name, a customer classification code, a customer care code, a business registration number, a gender code, a telephone number, a mobile phone number, a contact email address, a contact address and a postal code; And Provided from external system, corporate number, scale, number of employees, capital, trading bank branch name, affiliated company code, industry code, main business, establishment date, stock code, listing date, sales, net profit, total assets, equity, homepage, email Customer external information table, including branch, branch, address, and street address types Statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, including. The method of claim 1, Statistics and traffic rank analysis system for the incoming and outgoing history of personal and corporate telephones, characterized in that for transmitting the analysis result information of the call analysis service (CAS) to a predetermined email ID or instant messenger (IM) ID. The method of claim 3, wherein The call analysis service (CAS) client, List management of incoming and outgoing calls, call usage status, data analysis of telephone usage fee associated with sales, call analysis service status of call distribution and change according to variables such as specific day or weather, geographic analysis of customer through telephone call analysis Comprehensive management of business rights, income levels, and industry distribution, corporate customer lists and contact information, analysis of existing customer data using phone numbers, call analysis, and trends in customer changes (new and growing customer groups Identify new markets through customer data, identify customer needs for all telephone calls through customer relationship management (CRM) solutions, market niches, new products and market distribution, new products (by region, income and industry) Personal customer, characterized in that to analyze the recent customer response, customer response data for marketing and output in various forms Statistics and traffic rank analysis system for incoming and outgoing calls of corporate telephones. Individuals including call analysis service (CAS) client, call analysis service (CAS) server, CRM module, billing information DB, customer basic information DB, purchase consumption propensity information DB, population and residential household information DB and corporate customer external information DB In the statistics and traffic rank analysis method for the incoming and outgoing call of the enterprise telephone, Receiving, by the CAS server, personal telephone customer information and CAS customer information of the enterprise from the call analysis service (CAS) client and storing the information in a customer basic information DB; The call analysis service (CAS) server stores the billing information (CDR) for the national telephone call provided in real time from the exchange of the carrier in the billing information DB, and the population and residential generation information DB and corporate customer external information DB Providing a call analysis service in association with the call; Receiving, by the call analysis service (CAS) server, data for call analysis of personal and corporate telephone lines from the call analysis service (CAS) client; If the customer type is a CAS enterprise customer, the call analysis service (CAS) server provides a CAS customer company telephone call service to call analysis of incoming and outgoing calls on the enterprise telephone line according to the class of service (Basic, Premium, CRM Plus), and Providing enterprise call origination and reception statistics, and providing enterprise call analysis service to provide enterprise call origination and reception statistics data to the call analysis service (CAS) client;  If the customer type is a general telephone customer, the call analysis service (CAS) server performs a full phone call trend analysis to provide household call origination and reception statistical data to the call analysis service (CAS) client according to an incoming and outgoing call of an individual. Doing; If the customer type is a call center customer, the call analysis service (CAS) server provides a call center customer analysis service to provide call analysis data and statistical data on incoming and outgoing calls of a call center using a specific telephone number (1588, 080). Providing to the call analysis service (CAS) client; The call analysis service (CAS) server analyzes customer basic information and billing information (CDR) of individual and millions of corporate telephone line subscribers, and analyzes business patterns by company, individual, regional, industry, and industry, and consulting service result data. Providing to the call analysis service (CAS) client; And The call analysis service (CAS) server is billing information of the incoming and outgoing calls for individual and millions of corporate telephone line subscribers, the call analysis data, individual or company or regional or industry-specific traffic rank analysis results, traffic rank statistics, the company Call and receive statistical data, household call and receive statistical data, call analysis data and statistical data for incoming and outgoing calls in the call center, the company and individual call pattern data, customer type and market distribution data in various forms Outputting to the call analysis service (CAS) client; Statistics and traffic rank analysis method for the incoming and outgoing history of personal and corporate telephones, including. The method of claim 9, Statistics and traffic rank analysis method for the incoming and outgoing call history of the individual and corporate telephones further comprises the step of the call-in-call rankings by region, which provides the incoming call rankings and business information in a particular region of a particular industry. The method of claim 9, New product response evaluation consulting service, PR and marketing effect analysis consulting service, commercial analysis consulting service for business expansion and contraction, and consulting service providing data for national market trend and customer behavior analysis (CBA) Statistics and traffic rank analysis method for the incoming and outgoing history of personal and corporate telephones further comprising. A telephone connection to a telephone exchange of a telecommunications network operator, the computer storing in real time telephone call billing information (CDR) for incoming and outgoing calls to individual and corporate telephone line subscribers; Analyzing billing information (CDR) of the telephone call and providing call analysis service (CAS) by providing call analysis and various statistical information on incoming and outgoing calls of individual and corporate telephone lines; A customer basic information storing function for storing telephone call billing information (CDR), personal telephone member information, and CAS basic customer information for incoming and outgoing calls on personal and corporate telephone lines; A function of storing billing information DB, basic customer information DB, 114 DB, purchasing consumption propensity information, population and residential generation information and corporate customer external information linked to external systems, call analysis data and various statistical analysis data; Customer phone number management of individual and corporate members, and customer relationship management functions to manage customer relationships; A call analysis service (CAS) server for providing call analysis service (CAS), which is connected through the Internet network, provides call history data for personal and corporate memberships, incoming and outgoing calls on personal and corporate telephone lines, telephone call billing information, A computer-readable program that records a program for realizing a call analysis service (CAS) output function for visually outputting customer type and market distribution data by the customer relationship management (CRM) function. Record carrier. In the statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, A billing information DB connected with a telephone exchange of a telecommunications network operator for storing telephone call billing information (CDR) for incoming and outgoing calls to individual and corporate telephone line subscribers in real time; The call analysis service (CAS) is provided by analyzing the charge information (CDR) of the telephone call and providing the call analysis and traffic rank analysis results for the incoming and outgoing calls of individual and corporate telephone lines, traffic statistics, various statistical information, customer types, and market distribution data. A call analysis service (CAS) server to provide a server; A customer basic information DB for storing personal telephone member information and basic customer information of a CAS company; 114 DB for customer-specific telephone number guidance; Data for storing the purchase consumption tendency information, population and residential generation information linked to the external system, external customer information, call analysis data, and various statistical analysis data connected to the billing information DB, customer basic information DB, and 114 DB. Base; And For customer response, marketing, and market analysis according to billing information (CDR), call analysis data, traffic rank analysis results, and traffic statistics according to incoming and outgoing calls of the personal and corporate telephone lines linked to the call analysis service (CAS) server Customer relationship management (CRM) module; Statistics and traffic rank analysis system for incoming and outgoing calls of personal and corporate telephones, including. The method of claim 13, Connected to the call analysis service (CAS) server, billing information, telephone analysis data and call rank data for individual and corporate membership, incoming and outgoing calls of personal and corporate telephone lines (Traffic Rank) by individual or company or region or industry ) Call analysis service (CAS) client for visually outputting analysis results, traffic rank statistics, household call origination and reception statistics, corporate call origination and reception statistics, various statistical analysis data, call pattern data, customer distribution, and market response data. Statistics and traffic rank analysis system for the incoming and outgoing history of personal and corporate calls further comprising.

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