KR100757904B1 - Method for providing diagnosis and remote support service through internet connection - Google Patents

Abstract

Performing an encrypted connection from the client to the service server via the Internet; Downloading an automatic module program for access through a user confirmation; Driving the downloaded automatic module program; Diagnosing the client by driving a diagnostic program in the service server in a state in which the client is remotely controlled by the service server by the driven automatic module program; Storing a diagnosis result in the service server; Performing a remote support service according to the diagnosis result according to a user selection; And it provides a diagnostic and remote support service method through an Internet connection comprising the step of removing the downloaded automatic module program.

Remote control, remote control, active-X, encryption, diagnostics, inspection

Description

Method for providing diagnosis and remote support service through internet connection}             

1 is a conceptual diagram illustrating a network configuration to which a service method according to the present invention is applied.

2 is a flowchart illustrating a service method according to the present invention.

The present invention relates to a diagnostic and remote support service method through an Internet connection, and more particularly, to remotely diagnose and diagnose a personal computer system and a service server in a connected state, and perform remote support according to the result. The present invention relates to a diagnostic and remote support service method through access.

The Internet can be accessed from anywhere and the same type of service is available no matter how you access it.

But. When connected to the Internet, there are many security issues, such as virus infections, backdoors, spyware (software that infiltrates other people's computers and extracts important personal information), and adware. In addition, the user of the computer system has a problem that it is not enough to handle the failure of the computer system than expected.

In order to solve these problems, computer analysis methods through remote control have been proposed. In most cases, the computer system is connected to a service server, provided with an analysis tool, and analyzed.

Alternatively, a method of diagnosing and supporting a computer system has been used by operating a computer system as directed by a service provider while the user of the computer system is calling through a telephone or the like to remotely control the computer system.

However, according to the first method, there is a problem that the analysis tool remains in the user's computer system, so that the security is vulnerable, and there is a limitation that the analysis tool is terminated by simply analyzing the problem on the computer system.

In addition, in the second case, it is assumed that the user of the computer system has a certain degree of handling ability, and thus it is difficult to be a fundamental alternative, and it is troublesome that the user and the service provider should make a call at each diagnosis.

Furthermore, there is a problem in that an optimal service environment cannot be constructed because the Internet connection speed, the OS of the computer system, the hardware resources, and the like are not considered at the time of diagnosis of the computer system.

Accordingly, an object of the present invention is to diagnose and remotely support a program without leaving a program in a user's computer system, to eliminate risks in security and to perform remote checks quickly and accurately.

Another object of the present invention is to configure an optimal service environment in consideration of the resources of the user's computer system or the Internet environment so as to diagnose and remotely support the user's computer system.

Other objects and features of the present invention will be clearly understood through the embodiments described below.

According to the invention, the step of performing an encrypted connection from the client to the service server via the Internet; Downloading an automatic module program for access through a user confirmation; Driving the downloaded automatic module program; Diagnosing the client by driving a diagnostic program in the service server in a state in which the client is remotely controlled by the service server by the driven automatic module program; Storing a diagnosis result in the service server; Performing a remote support service according to the diagnosis result according to a user selection; And it provides a diagnostic and remote support service method through an Internet connection comprising the step of removing the downloaded automatic module program.

Preferably, the method may further include configuring an optimal service environment by checking resources of the service server and the client before performing the diagnosis.

In addition, the access program may be automatically installed and executed using an auto module program such as Active-X, Java Applet, or Plug-in.

Preferably, the service server has a support history database for storing the diagnosis results and remote support service history, and check the support history from the support history database at the same time as checking whether or not the user is registered at the time of the encrypted connection. If so, the message informs you of the date and result of the diagnosis and confirms you will receive remote support.

In addition, if the user confirms to receive the remote support service, it is possible to omit the diagnostic step and perform the remote support service immediately based on the stored diagnosis result.

Preferably, the service server may notify the user whether to receive the diagnostic or remote support service through the mail periodically.

Hereinafter, with reference to the accompanying drawings will be described in detail the features of the present invention mainly on the preferred embodiment of the present invention.

1 is a conceptual diagram illustrating a network configuration to which a service method according to the present invention is applied.

The service server 300 includes a member information database 350. The member information database 350 stores personal information and related information of registered members. In addition, if necessary, a support history database 360 for storing client diagnosis result information, remote support history, and the like may be further provided.

The client 100 is connected to the service server 300 through the Internet 200 as a general computer system.

2 is a flowchart illustrating a service method according to the present invention.

The user registers as a member in the service server 300 in advance, and agrees to provide various diagnostic services and remote support services, and inputs various personal information or member information necessary for this, and the service server 300 receives such member related information. The information is stored in the database 350.

Diagnostic services include computer system optimization service, hacking diagnosis / blocking service or virus detection / removal service, information leakage factor detection and removal service such as spyware, computer system usage restriction service or computer system driver and hardware equipment life diagnosis service. There may be.

In addition, the remote support service may include a variety of troubleshooting services, restoration of damage caused by viruses, data recovery services or troubleshooting services by diagnosis.

The user performs an encrypted connection to the web page of the service server 300 using the web browser of the computer system 100 (step S21), and confirms whether or not it is a registered user (step S22). For encrypted connection, for example, SSL-VPN, a web server security protocol, can be applied.

At this time, preferably, the service server 300 checks whether the user is registered by checking an ID input at the time of encryption connection, and checks the support history of the corresponding ID from the support history database 360.

In this case, if the diagnosis result is received in advance and the diagnosis result is stored, the message may inform the date and the result of the diagnosis and confirm whether to receive the remote support service. If the user confirms that the remote support service is to be received, the diagnosis process described later may be omitted and the remote support service may be immediately performed based on the previously generated diagnosis result to prevent duplication of diagnosis.

In addition, regardless of the connection to the service server 300 may periodically notify the user whether to receive the diagnostic or remote support service through the e-mail may also call the user's attention.

In this way, the access program is downloaded from the service server 300 in the encrypted connection state (step S23). Then, the downloaded connection program is driven (step S24).

Preferably, at the moment of accessing the web page of the service server 300 using an automatic module program such as Active-X, Java Applet, or Plug-in as the access program. It can be installed and executed automatically by providing installation message of access program.

Although technologies such as Active-X have a weak security, they may cover the weak security because the service server 300 and the computer system 100 are already in an encrypted connection. Since the encrypted connection state continues until the end of all services, it prevents the leakage of user information that may occur during service provision.

In the state where the access program is driven and remotely controlled by the service server 300, the diagnostic program is driven in the service server 300 to diagnose the computer system 100 (step S25).

Preferably, the optimal service environment may be configured by checking the load of the service server 300 and the hardware, OS, or Internet resources of the computer system 100 before driving the diagnostic program.

That is, when the load of the service server 300 is excessively excessive, the diagnostic program may be transmitted to the computer system 100 so as to be driven by the computer system 100, while the resource of the computer system 100 is insufficient. In the service server 300, the diagnostic program may be driven.

Subsequently, the diagnosis result is simultaneously stored in the support history database 360 of the service server 300 and the computer system 100 (step S26).

As such, by storing the data on both sides, even if the user is remotely supported later, there is an advantage that the service can be directly received without a separate diagnosis process.

The user determines whether to receive the remote support according to the diagnosis result (step S27), and if the user wants to receive the remote support, the service server 300 performs the remote support service according to the diagnosis result (step S28).

Here, the type of the remote support service may be determined by the user in advance or may be selected by the user after the diagnosis is completed. If necessary, various types of services may be provided in one set.

Preferably, the service provision is stored and managed in the support history database 360 of the service server 300.

The service server 300 then removes the access program downloaded from the computer system 100 (step S29).

Likewise, when a diagnostic program is downloaded, all downloaded diagnostic programs are removed.

On the other hand, it is also possible to provide a more improved service by statistically processing and analyzing the support history database 360 that stores the diagnosis results and remote support service history.

In the above described the center of the preferred embodiment of the present invention, it can be variously changed at the level of those skilled in the art. Therefore, in consideration of such modifications and variations, the scope of the present invention should not be limited to the above-described embodiments, but should be determined by the claims described below.

 As described above, the present invention has various advantages.

First, there is an advantage that the service server can artificially check the remote integration by operating only at the time of connection without installing an agent on the user's computer system.

Compared to the conventional client computer analysis method, the user computer system is encrypted at the time of the first connection with the service server and maintains this state until the service is terminated, thereby preventing information leakage that may occur during diagnosis or remote control. .

In addition, since the diagnosis result is recorded and stored in both the user computer system and the service server, when the user wants to receive real-time support later after the diagnosis is completed, a separate diagnosis process is not necessary, thereby enabling quick and accurate service.

In addition, when the connection with the service server is blocked, all applications used at the time of connection are removed, so that the risk of future information leakage can be solved.

Furthermore, in a remote controlled situation, effective service is possible in an optimal service environment by determining and executing the use of client resources such as a service server and a computer system in consideration of resources of the user computer system and internet connection speed.

Claims (6)

Establishing and maintaining an encrypted connection from the client to the service server via the Internet; Downloading an automatic module program for access through a user confirmation; Installing and driving the downloaded auto module program immediately after the client makes a connection to the service server for diagnosis; Diagnosing the client by driving a diagnostic program in the service server in a state in which the client is remotely controlled by the service server by the driven automatic module program; Storing a diagnosis result in the service server; Performing a remote support service according to the diagnosis result according to a user selection; And Diagnosis and remote support service method through an Internet connection, characterized in that it comprises the step of removing the downloaded automatic module program. delete The method of claim 1, wherein the automatic module program is any one of Active-X, Java Applet, or Plug-in. How to Support Services. The service server of claim 1, wherein the service server includes a support history database for storing the diagnosis result and the remote support service history, and confirms whether or not the user is registered at the time of the encryption connection. If the diagnosis result is stored by checking the details, the diagnosis and remote support service method through the Internet access, characterized in that it informs the date and result of the diagnosis performed through the message and whether to receive the remote support service. The method of claim 4, wherein if the user confirms that the user is to receive the remote support service, the diagnostic step is omitted and the remote support service is performed immediately based on the stored diagnosis result. Service method. The method of claim 1, wherein the service server periodically notifies the user of whether to receive the diagnosis or remote support service through an e-mail.

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