KR100738988B1 - Caller Information System By Selective Processing After Displaying And Its Processing Method - Google Patents

Abstract

The present invention detects and displays a plurality of caller basic information on the screen when a telephone call is requested from a plurality of callers, and then extracts detailed information of a single caller according to the user's selective selection from among a plurality of caller basic information in a database. The present invention relates to a display post-selection processing caller information system and a method of displaying the same, and to display and manage additional caller additional information according to a call with the caller.

Display and sorting processing according to the present invention, the sender information system includes a connection unit 130 for connecting the communication lines of the plurality of calling phones 400 and the receiving phone 300, and the caller information detecting unit 120 and the computer for detecting the caller information. Caller information detection device 100 having a PC interface unit 110 connected to the interface device 250 of the 200, and caller information detection device control unit 260 for controlling data transmission and reception with the PC interface unit 110 And a computer 200 having a caller information processing unit 270 for displaying and managing a plurality of caller information transmitted from the caller information detecting apparatus 100 on the screen, wherein the caller information processing unit ( 270 retrieves a plurality of caller information transmitted from the caller information detecting apparatus 100 in the database 280, and if the caller information exists, the caller Displaying basic information containing the telephone number and name information on the display and, if the sender information is not present the caller indicating a new base information that contains the sender's phone number on the screen based on the information processing module 271, and; A detailed caller detail information processing module 272 for retrieving detailed information on the selected caller selected from the user from among a plurality of basic caller basic information displayed on the screen and displaying the same on the screen; In response to a request of the sender basic information processing module 271 and the sender detailed information processing module 272, the registered data is searched and provided in the database 280, and the caller information input by the user is registered in the database 280. And update the database management module 273.

Caller Information, Caller Identification (CID), Public Switched Telephone Network (PSTN), Database

Description

Caller Information System By Selective Processing After Displaying And Its Processing Method}

1 is an overall network connection diagram of a caller information system according to the present invention;

2 is a block diagram of an apparatus for detecting caller information according to the present invention;

3 is a configuration example of an apparatus for detecting caller information according to the present invention;

4 is a block diagram of a computer according to the present invention;

5 is an example of caller basic information and detailed information displayed on a computer screen according to the present invention;

 6 is a flowchart illustrating a process in which caller information is processed through a caller information system according to the present invention.

※ Explanation of codes for main parts of drawing

100: caller information detection device 110: PC interface unit

111: USB interface module 112: serial interface module

113: firmware module 120: caller information detection unit

121: caller information detection module 130: connection

131: connection module 131a: PSTN connection module

131b: telephone connection module 200: computer

250: interface device 260: caller information detection device control unit

270: caller information processing unit 271: basic caller information processing module

272: sender detailed information processing module 273: database management module

280: database 300: incoming call

400: outgoing phone

The present invention relates to a caller information system and a method of processing the same. More particularly, when a telephone call is requested from a plurality of callers, a plurality of caller basic information is detected and displayed on a screen, and then a user is selected from among a plurality of caller basic information. Display and sorting processing of the sender information system and its processing method for displaying the detailed information of a single caller according to the user selection from the database and displaying it on the screen, and registering and managing additional caller information according to the caller with the database. It is about.

Caller ID (Caller ID) display service is a service that displays the caller information on the receiving phone or a separate display device connected to the receiving phone when the caller requests a phone call. It can be prevented in advance, and provides a lot of convenience in the phone call, such as to check the caller information received in the absence.

This caller ID service is particularly useful for service providers who receive phone orders. For example, when calling for service via a customer's phone, the caller ID service can be used without calling the customer's phone number. After that, it can be useful for the process of reporting the service progress through the telephone afterwards.

Recently, such a caller information display service is utilized as a caller information system in conjunction with a database system in which customer information is registered. Such a conventional caller information system inputs caller information into a computer when a caller makes a call and based on the information. By determining whether the information of the caller is registered in the database, caller management is performed to register and change the caller information.

In general, a service company operates a plurality of telephones. In order to process a plurality of telephones at the same time, conventional caller information systems have a separate database that can process a plurality of customer information. In addition, in order to process caller information requested by a plurality of service providers, a plurality of computers that are operated in conjunction with a database system may be provided. Since such a plurality of computers and databases are expensive to build, a service provider that uses them may be expensive. There is a big problem.

In particular, even a small service provider has a large burden because it requires a large amount of money to use a caller information system in which a conventional independent database is established even though a relatively small number of telephones are operated.

According to these problems, if a database is included in a computer and a sender information system is constructed with a single computer, the cost burden of the construction is reduced, and at the same time, it is difficult to manage the information of a plurality of callers requested. It is not widely used.

The present invention has been proposed to solve the above problems of the conventional caller information system, and an object of the present invention is to display a plurality of caller information for requesting a telephone call using a database provided on one computer, and then display the user. Post-selection processing system for sender information and display that enables simple processing of the sender information by processing the detailed information of a single sender according to the selective selection of the system, and thus the construction cost is low, and the sender information can be efficiently processed. To provide a treatment method.

According to the present invention for achieving the above object, the display and screening process of the caller information system is connected to the communication line of the plurality of outgoing and receiving telephones and the caller information detection unit for detecting the caller information and the interface device of the computer Caller information detection device having a PC interface unit, a caller information detection unit control unit for controlling data transmission and reception with the PC interface unit, and caller information processing for displaying and managing a plurality of caller information transmitted from the caller information detection device on a screen. In the caller information system including an additional computer, the caller information processing unit retrieves a plurality of caller information transmitted from the caller information detection device in a database, if the caller information exists, the telephone number and name information of the caller Ga Po A caller basic information processing module for displaying the included basic information on the screen and displaying new basic information including the caller's telephone number on the screen when there is no caller information; A detailed caller detail information processing module for extracting detailed information on the selected caller selected from the user from among a plurality of basic caller basic information displayed on the screen and displaying the same on the screen; And a database management module for retrieving and providing data registered in a database according to a request of the sender basic information processing module and a detailed sender detailed information processing module, and registering and updating caller information input by a user in a database.

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The database management module registers information on any one caller selected and inputted by the user among a plurality of callers in the database, and then selects and inputs information on another caller according to the user's selective selection and input among other callers who have made a telephone call. It is desirable to register and update the database sequentially.

The PC interface unit may be physically connected to the interface device of the computer to transmit caller information, a serial interface module to receive caller information transmitted from the caller information detection unit, and the USB interface module and a serial interface. It includes a firmware module that performs a management function between the modules and processes and temporarily stores the data transmitted and received.

On the other hand, the display post-selection processing caller processing method according to the present invention for achieving the above object is to detect the caller information for a plurality of outgoing telephones when the phone call is requested from a plurality of outgoing telephones to display the caller information on the screen and the database A caller information processing method comprising the steps of: detecting caller information for a plurality of calling telephones through a phone number detecting device when a telephone call is requested from a plurality of calling telephones; Searching whether there is already registered caller detail information corresponding to the detected caller information in a database; If the sender detailed information exists in the database, the basic information including the caller's phone number and the name information among the caller detailed information registered in the database is retrieved and displayed on the screen, and if the caller information does not exist in the database, the caller's call And displaying new basic information including a number on a screen.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an overall network connection diagram of a caller information system according to an embodiment of the present invention.

As shown in FIG. 1, in the caller information system according to the present invention, the caller 400 is connected to the caller 400, the switching center 10, and the caller information detecting apparatus 100 through a public switched telephone network (PSTN), and the caller information is detected. The receiving telephone 300 and the computer 200 are connected to the apparatus 100 to transmit and receive data with each other. In addition, the switching station 10 is connected to the outgoing mobile telephone 400 'is connected through a mobile communication network, the mobile communication network and the PSTN is interlocked by the relay station 10 to transmit and receive data to each other.

The calling telephone 400, which is named in the present invention, includes an outgoing mobile telephone 400 'connected through a mobile communication network, which is called by a customer requesting a telephone call to the receiving telephone 300. Means the telephone used.

The caller information detecting apparatus 100 transmits an outgoing signal to the receiving telephone 300 when a telephone call is requested from the calling telephone 400 so that a telephone call between the receiving telephone 300 and the calling telephone 400 can be made. At the same time, the device detects caller information of the calling telephone 400 and transmits it to the computer 200.

The computer 200 displays the sender information transmitted from the caller information detecting apparatus 100 on the screen so that the user can check it, and retrieves detailed information of the caller selected by the user from the database and displays it on the screen. A sender information processing device that registers and manages additional information of an input caller in a database.

2 is a block diagram of an apparatus for detecting caller information according to an embodiment of the present invention, and FIG. 3 is an example of a configuration of an apparatus for detecting caller information.

As shown in Figures 2 and 3, the caller information detection apparatus 100 according to the present invention is connected to the PSTN and the receiving phone 300, the connection unit 130, and is connected through the connection unit 130, the phone call Caller information detection unit 120 for detecting the caller information of the calling telephone 400 requesting the call, and PC interface unit 110 for transmitting the caller information detected through the caller information detection unit 120 to the computer 200; It is made to include.

The connection unit 130 includes a PSTN connection module 131a that is physically connected to the PSTN to transmit and receive data, and a phone connection module 131b that is physically connected to the receiving phone 300 to transmit and receive data. A plurality of 131 is provided. The PSTN connection module 131a and the telephone connection module 131b are formed of RJ11 jacks. The PSTN connection module 131a and the telephone connection module 131b are physically connected to transmit and receive data.

The caller information detection unit 120 includes a caller information detection module 121 for detecting caller information transmitted together with a ring signal of the calling telephone 400 through the PSTN connection module 131a of the connection unit 130. It is provided with a plurality so as to correspond to the connection module 131. In the embodiment of the present invention, the caller information detection module 121 is implemented using an MT88E39 element, and the caller information detection module 121 detects caller information transmitted with a ring signal from the PSTN connection module 131a. Thereafter, the detected caller information is transmitted to the PC interface 110.

The PC interface unit 110 is connected to a USB (Universal Serial Bus) port provided in the interface device of the computer 200 physically connected to the USB interface module 111 for transmitting and receiving data through USB communication, and the caller information detection unit Serial interface module 112 for transmitting the caller information transmitted from the plurality of caller information detection module 121 provided in the 120 to the USB interface module 111 through the serial communication, and the USB interface module 111 and The firmware module 113 temporarily stores data transmitted and received between the serial interface module 112. The serial interface module 112 receives the caller information from the caller information detection unit 120 through serial communication, converts the caller information into a parallel communication form, and transmits the converted call to the firmware module 113. The firmware module 113 is a serial interface module 112. Temporarily store the sender information transmitted from the buffer to the USB interface module 111 and transmits, the USB interface module 111 transmits the caller information stored in the firmware module 113 through the USB through each end point computer It serves to transmit to 200.

The caller information detecting device 100 having the above configuration is driven by receiving power from the computer 200 connected through the USB interface module 111 of the PC interface unit 110.

Figure 4 is a block diagram of a computer provided in the caller information system according to an embodiment of the present invention.

As shown in FIG. 4, the computer 200 according to the present invention includes an input device 220 such as a keyboard or a mouse that receives data from a user, and a monitor that outputs data processed through the computer 200 to the outside. And an output device 230 such as a printer, a network device 240 for connecting to an external network, and an input / output port such as a USB port for transmitting and receiving data with an external device such as the caller information detection device 100. And process the caller information transmitted from the caller information detection device 100 and the caller information detection device control unit 260 which drives the caller information detection device 100 in conjunction with the computer 100 to drive the interface device 250. It comprises a caller information processing unit 270 to manage, a database 280 in which caller information is registered, and a central control unit 210 to control and manage the components. The central controller 210 includes a central processing unit (CPU), a ROM, a RAM, and the like, for driving and controlling the components.

The caller information detecting device control unit 260 is a program for controlling the operation of the caller information detecting device 100 connected through the USB port of the interface device 250. The caller information detecting device control unit 260 includes a caller information detecting device. A function driver for directly controlling the caller information detecting apparatus 100, such as instructing the operation of the PC interface unit 110 included in the 100 or processing an interrupt when an interrupt is generated, and the caller information processing unit 270. A control library for controlling data transmission and reception with the caller information detecting apparatus 100 by driving the function driver according to a setting and an input is provided.

The caller information processor 270 displays detailed information of the caller according to the selective selection of the user among a plurality of caller information transmitted from the caller information detecting apparatus 100 on the monitor screen of the output device 230 and inputs the same by the user. A program for registering and managing additional information of a caller in the database 280, and the caller information processing unit 270 includes a caller basic information processing module 271, a caller detail information processing module 272, and a database management module 273. Etc. are provided.

The caller basic information processing module 271 searches for the database 280 through the database management module 273 when at least one caller information is detected and transmitted from the caller information detecting unit 120 of the caller information detecting apparatus 100. After checking whether the caller detail information matching the caller information exists, if the caller detail information exists, the basic information such as the caller's telephone number, name, sequence number, address, etc. among the caller detail information is retrieved and displayed on one side of the monitor screen. Program module. If, as a result of the search of the database 280, the sender detailed information does not exist, the basic caller basic information processing module 271 includes a new caller indication including the caller's telephone number and sequence number information to indicate that the caller is a new sender. Information is displayed on one side of the screen. The sender basic information processing module 271 may display all the caller basic information according to the caller information in order on one side of the screen when a plurality of caller information is simultaneously transmitted from the caller information detecting apparatus 100 so that the user can check it. do.

The sender detailed information processing module 272 checks the sender basic information of the plurality of caller basic information by selecting a user from the plurality of caller basic information through the caller basic information processing module 271. In this case, through the database management module 273, the detailed information of the caller is retrieved and displayed on the screen according to a preset document form in the database 280. If additional information of the caller is input by the user according to a telephone call, this information is displayed. The program module registers with the database 280 through the database management module 273.

The database management module 273 searches the database 280 in response to a request of the basic caller basic information processing module 271 and the detailed sender detailed information processing module 272 to retrieve detailed caller information. The program module registers and manages caller new and additional information inputted by) in the database 280.

The database 280 managed by the database management module 273 includes a caller information database 281 in which detailed information of a caller is registered, and a document form information database 282 in which a document form for displaying caller information is registered. And a transaction information database 283 in which transaction history information that is ordered and processed by the caller through a telephone call with the calling phone 400 is registered.

5 illustrates an example of caller basic information and detailed information displayed on a monitor screen of a computer according to an exemplary embodiment of the present invention.

As shown in FIG. 5, the basic information of the sender processed by the basic sender basic information processing module 271 is displayed on the lower side of the screen, and the basic basic information of the sender includes caller's telephone number, name, sequence number, and address information. .

If the sender is a new caller whose detailed information is not registered in the database 280, the name and address of the caller are not known only by the caller information, so that the caller is a new customer in the name or address display field.

On the other hand, the detailed information of the sender processed by the sender detailed information processing module 272 is displayed on the upper side of the lower screen on which the basic information of the sender is displayed. And transaction receipt history, search information of the caller customer registered in the database 280, and the like.

Hereinafter, a process of operating the caller information system according to the present invention having the above configuration will be described in detail.

6 is a flowchart illustrating a process of processing caller information through a caller information system according to an exemplary embodiment of the present invention.

In order to process the caller information according to an embodiment of the present invention, the caller information detecting apparatus 100 is connected to the PSTN and the receiving phone 300 through the connection unit 130 and is connected to the computer 200 through the PC interface unit 110. Connected, power is supplied to the caller information detection device 100 through the interface device 250 of the computer 200, and the caller information detection device 100 is driven, and under the control of the caller information detection device control unit 260. Data transmission and reception between the caller information detection device 100 and the computer 200 is made.

First, when a telephone call request signal is received from the calling telephone 400 through the PSTN connected to the PSTN connection module 131a of the caller information detecting apparatus 100 (step S100), the telephone connected to the PSTN connection module 131a is connected. The bell of the receiving telephone 300 connected to the connection module 131b is ringed to display that the call has been made (step S101).

On the other hand, when a telephone call request origination signal is received through the PSTN connection module 131a, the caller information detection module 121 of the caller information detection unit 120 detects the caller information transmitted together with the ring signal to detect the PC interface unit 110. Is transmitted to the computer 200 through step S110.

When the caller information is transmitted from the caller information detecting apparatus 100, the caller basic information processing module 271 included in the caller information processing unit 270 of the computer 200 may display the caller detail information corresponding to the caller information in the database 280. In step S120, it is searched whether or not it is registered.

As a result of the search, if the caller details corresponding to the caller information are registered in the database 280 (step S130), basic information such as the caller's telephone number, name, sequence number, address, etc. among the caller details is retrieved to one side of the screen. Display is made (step S140).

If the caller detailed information corresponding to the caller information is not registered in the database 280, since the caller is a new customer, new basic information such as a new caller's phone number, sequence number, and new caller's indication according to the caller's information is displayed. It is displayed on one side (step S131).

The basic information processing module 271 of the sender grasps a plurality of basic information of the sender in the order in which the originating signal is received and is displayed on the screen. Is selected by selecting (step S150).

When the user selects any one of a plurality of senders, the sender details processing module 272 searches whether the selected sender details are registered in the database 280 (step S160), and details of the corresponding senders. If is present in the database 280, it is withdrawn and displayed on the screen according to a preset document form (step S170). On the other hand, if the selected sender is a new sender whose detailed information is not registered in the database 280, the sender detailed information processing module 272 registers the new sender's detailed information in the database 280 according to a preset document form (step In step S161, the registered new caller details are displayed on the screen (step S170).

After displaying the caller's details, the user registers in the database 280 by additionally inputting the caller's additional information generated in response to a call with the caller in the caller's detail input field displayed on the screen and registering it in the database 280. The updated information is updated (step S180). The above process is repeated for other callers selected and selected by the user to process information on a plurality of callers.

As described above, the caller information system according to the present invention displays all of the caller information detected through the caller information detecting apparatus 100 on the screen of the computer 200, and then details about one caller selected by the user. The information is displayed on the screen so that the user can check the detailed information of the caller and register and manage new information of the caller in the database 280.

The caller information system according to the present invention is not limited to the above-described embodiment and may be appropriately modified to perform the same to similar functions.

For example, in the above-described embodiment of the present invention, the caller information detecting apparatus 100 has been described as transmitting / receiving data with the computer 100 through the USB interface module 111, which is changed to a PCI interface module or the like. 200 may be configured to transmit and receive data, and to display the caller information detected through the caller information detection unit 120 by providing a separate display device on the caller information detection device 100 itself. Of course it can.

Accordingly, the present invention is not limited to the above-described embodiments, and various modifications within the equivalent scope of the technical concept of the present invention and the claims to be described below by those skilled in the art to which the present invention pertains. Of course, it can be modified.

As described above, the post-display screening caller information system and processing method thereof according to the present invention selectively select one caller from among a plurality of callers requesting a telephone call using a computer and a database to process information. After that, by selecting different callers sequentially to process the information, the sender information can be efficiently managed, and the system configuration is simple and the construction cost is low, thus reducing the cost of managing caller information. There is.

Claims (6)

delete PC 130 connected to the connection unit 130 for connecting the communication lines of the plurality of calling phones 400 and the receiving phone 300 and the caller information detecting unit 120 for detecting caller information and the interface device 250 of the computer 200. The sender information detection device 100 having an interface unit 110 and the caller information detection device control unit 260 for controlling data transmission and reception with the PC interface unit 110 and the sender information detection device 100 are transmitted. In the caller information system comprising a computer 200 having a caller information processing unit 270 for displaying and managing a plurality of caller information on the screen, The caller information processor 270 is The caller information detection apparatus 100 retrieves a plurality of caller information transmitted from the database 280, and if caller information exists, basic information including the phone number and name information of the caller is displayed on the screen. A caller basic information processing module 271 for displaying new basic information including a caller's telephone number on the screen when the information does not exist; A detailed caller detail information processing module 272 for retrieving detailed information on the selected caller selected from the user from among a plurality of basic caller basic information displayed on the screen and displaying the same on the screen; In response to a request of the sender basic information processing module 271 and the sender detailed information processing module 272, the registered data is searched and provided in the database 280, and the caller information input by the user is registered in the database 280. And a database management module (273) for updating by the display. The method of claim 2, The database management module 273 registers information on any one caller selected and input by the user among a plurality of callers in the database 280, and then selects and inputs the user from among other callers who have made telephone calls. And the post-screening process sender information system according to claim 1, wherein the information about another caller is sequentially registered and updated in the database 280. The method of claim 2, The PC interface unit 110 is connected to the interface device 250 of the computer 200 physically connected to the USB interface module 111 for transmitting caller information and the caller information transmitted from the caller information detection unit 120. And a firmware module 113 for performing a management function between the serial interface module 112 and the USB interface module 111 and the serial interface module 112 to process and temporarily store data transmitted and received. Characterized after display screening process sender information system. delete In the caller information processing method for detecting a caller information for a plurality of outgoing telephones when the phone calls are requested from a plurality of outgoing telephones to display the caller information on the screen and to manage in a database, (a) detecting caller information for the plurality of calling telephones 400 through the phone number detecting apparatus 100 when a telephone call is requested from the plurality of calling telephones 400; (b) searching whether there is already registered caller detail information corresponding to the detected caller information in the database 280; (c) If the sender detailed information exists in the database 280, the basic information including the caller's telephone number and name information among the caller detailed information registered in the database 280 is extracted and displayed on the screen, and the database ( And displaying new basic information including the caller's telephone number on the screen when the caller information does not exist in step 280).

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