KR100595050B1 - System for controlling a internet call and the method - Google Patents

Abstract

The present invention is provided with a click program associated with a one-click calling means (icon) that allows the operator to make a free call to his or her web page or e-mail or a web page of the system operator. The click program is executed to make a call with a corresponding operator for free using the Internet and a public telephone network. Also, the operator recognizes and displays the received information of the customer and allows the customer to perform close customer management. The method relates to a method, comprising: a first step in which a customer clicks on a one-click calling means inserted in a web page or received e-mail of a business operator; A second step of, when the one-click calling means is clicked, the linked click program determining whether a user agent is installed in the customer computer; A third step of, if the user agent is installed in the customer computer, proceeds to the next step, and if the user agent is not installed, receiving a user ID while installing the user agent; A fourth step of storing the ID of the operator associated with the one-click calling means on the user agent of the customer; And a fifth step of transmitting, by the user agent, a call signal together with the ID of the customer inputted when installing the user agent to the service provider.

Description

Internet call control system and its method {SYSTEM FOR CONTROLLING A INTERNET CALL AND THE METHOD}

1 is an overall system configuration of a one-click Internet call control system according to the present invention.

2 is a block diagram illustrating an internal block diagram of a service provider and a customer computer according to the present invention.

3 is an internal block diagram of a member management server according to the present invention.

4 is a flowchart of icon generation according to the present invention.

5A is a flowchart of a click program according to the present invention.

5B is a view showing a web page with an icon inserted in accordance with the present invention.

5C is a diagram illustrating a program screen of a user agent according to the present invention.

6 is an automatic call flow chart of a user agent according to the present invention.

7 is an operational flowchart of the first embodiment of the present invention.

8 is a flowchart related to an email transmission according to the present invention.

9 is an operation flowchart of a second embodiment of the present invention.

* Explanation of symbols for the main parts of the drawings

1: member management server 2: operator computer

3: customer computer 4: operator web server

5: Email Server 6: Line Adapter

11: DB server 12: call processing server

13: Icon generation unit 14: E-mail sending unit

15: operator information processing unit 18: call statistics processing unit

21: Operator user agent 28 (38): user agent control unit

29 (39): Line adapter control unit 31: Customer user agent

41: Web page 42: One-click calling means (icon)

The present invention relates to a control system and method for making an Internet call using a personal computer or a general telephone call using the Internet. Particularly, the present invention relates to a case where a caller does not know the ID or Internet telephone number of the callee or knows the caller's PC at the caller's PC. The present invention relates to an internet call control system and a method for making a free Internet call or a general telephone call by clicking a specific display (i-con, product screen, etc.) associated with a receiver's information without inputting all the information.

Recently, due to the rapid spread of the Internet, there is a growing interest in the use of Internet phones, which can reduce telephone call charges, and various techniques for controlling them have been developed.

However, the technologies proposed so far have to enter all the information of the other party to which the caller wants to call, and in this case, there is a problem that both the caller and the receiver should be subscribed to a service provider providing such a service.

In addition, in the case of an Internet user who wants to talk with an unspecified counterpart rather than a specific counterpart, there is a problem in that the call is very difficult and cannot be used for a business.

In order to remedy this problem, various methods have been proposed as a one-click internet telephone control technology capable of talking to an unspecified number.

This way, when certain businesses (for example, Internet shopping mall operators) place product advertisements on their web pages for their business activities on the Internet, they simultaneously display certain marks such as outgoing i-cons. When a customer sees a product advertisement and wants to talk directly to a shopping mall operator, he or she can click on a specific mark to make an internet call.

Of course, a method of making an Internet phone call with an operator by clicking the specific mark displayed on the screen after opening the received e-mail by sending the specific mark together with the specific mark in the email is received.

However, in this method, the specific indication that the caller clicks is simply linked with the call processing server that contains only the receiver information. It is a simple method of relaying a call using.

Therefore, a specific receiver (businessman, etc.) who wants to receive an unspecified number can use the customer in this way, but there is a problem that information such as the ID of the caller (customer) is not provided because the call is relayed by a simple link.

In other words, a customer who has made a call at least once has more interest in the business area of the operator who made the call than a general customer. There was a problem that can not be managed such that the caller can not recognize the information.

On the other hand, the so-called "Net meeting" service provided by Microsoft's Windows, when the caller clicks the one-click call button, the caller's information is sent to the other party and the call is made. It is very difficult and complicated for the general public to use because the program must be directly changed accordingly. In addition, the net meeting service is a local Internet phone that directly connects a person to an individual who does not go through a call processing server, and the caller's ID is a system ID that is entered when installing a window rather than an ID for an Internet phone. Not only is this difficult to recognize, but it can not be used when the computer is changed, and there are various problems such as time and place restrictions on use.

In addition, if the Internet call needs to be connected to a public public telephone network (PSTN), service providers have to bear various burdens of using a collective gateway, and in a one-to-one fixed access call method in which a user uses a line adapter individually, There was a problem that there is no call relay function that occurs when the call with the receiver and the sender. In addition, there has been an attempt by the operator (receiver) to write a specific mark directly by the click program and provide the caller's ID to the receiver, but for this purpose, a call processing server that associates the ID by IP must be operated. As such, there is a problem that it is difficult to provide such a function alone, and when a receiver writes a click program by himself, there is a problem that is difficult to use due to professional knowledge and troublesome work.

The present invention has been proposed to solve the above problems, the operator who wants to make a call with an unspecified number using the Internet network, the recipient information such as their ID, phone number, etc. on their web page or advertising mail, etc. i-con, etc.), when a customer who is a caller clicks on a specific mark, the call message including the caller ID is automatically delivered to the call processing server, and the caller can be called for free through the Internet. The purpose of the present invention is to provide an internet call control system and a method for recognizing information (ID, etc.) of a customer.

Another object of the present invention is to accumulate and process the recognized sender information by recognizing the caller information as described above, so that the operator can always email his or her business promotion or advertisement to the customer by utilizing the processed caller information. The present invention provides an internet call control system and a method for more closely managing a specific customer among a plurality of unspecified customers.

It is another object of the present invention to automatically accumulate the details of the caller's customer's call to the interested carrier on his computer so that he / she can freely make a phone call over the Internet by clicking on a specific carrier if necessary using the accumulated information at any time. The present invention provides an internet call control system and a method thereof.

Another object of the present invention by accumulating the information of the members subscribed to the service by the operator (operator) to service the system as described above to provide a web server of the system operator, the members subscribed to the one-click calling service of the present invention It is to provide Internet call control system and method for providing a business effect to business operators by allowing members to make Internet calls between members, and general members to conveniently call other members.

Another object of the present invention, if any member wants to talk to the other party wants to send an Internet call control system and method that the other party can click the icon only if the icon is sent to the e-mail after receiving the authentication of the system operator. To provide.

Another object of the present invention is to provide a convenient and relatively easy to use by giving a function that can be sent / received by a general wired or wireless telephone to the Internet call control system used by a number of users at any time simultaneously without limitation. The present invention provides an internet call control system and method associated with inexpensive wired and wireless telephones.

An internet call control system of the present invention for achieving the above object comprises: a call control system between a customer and an operator using an Internet telephone, comprising: a database server storing position information of a customer computer and an operator computer; A web server for providing a web page in which a predetermined one-click calling means is inserted at the request of a customer computer; Upon selecting the one-click calling means inserted in the web page of the web server, the user agent pre-installed in the customer computer is provided with the operator ID through the click program associated with the one-click calling means and received as a call signal together with the pre-stored customer ID. Transmitting customer computer; A call processing server receiving the call signal from the customer computer and inquiring the location information of the operator computer corresponding to the operator ID stored in the database server so that the customer computer and the operator computer are mutually connected; And an operator computer for receiving the call signal, storing the customer ID included in the call signal, displaying the caller information on the screen, and performing a call.

Specifically, the method further includes an e-mail server for providing a body of an e-mail with a predetermined one-click calling means inserted therein, when the one-click calling means is clicked on the customer's computer. And a member management server for inserting and providing one-click calling means, a click program and a user agent associated with the one-click calling means, and inserting and providing a one-click calling means, a click program and a user agent associated with the e-mail body. It further includes a server.

In addition, the one-click calling means is characterized in that the icon or button form.

In accordance with another aspect of the present invention, there is provided a method of controlling an internet call using the Internet, comprising: a first step of a customer clicking on a one-click calling means inserted in a web page or a received e-mail of an operator; A second step of determining, when the one-click calling means is clicked, an associated click program determines whether a user agent is installed in a customer computer; A third step of moving to a next step if a user agent is installed in the customer computer, and inputting a customer ID while installing a user agent if the user agent is not installed; A fourth step of storing the ID of the operator associated with the one-click calling means on the user agent of the customer; And a fifth step of transmitting, by the user agent, a call signal together with the ID of the customer inputted when the user agent is installed to the service provider.

Specifically, before performing the first step, the service provider accesses the member management server and registers as a member and requests the creation of one-click calling means; In response to the request for generating the one-click calling means, the icon generation unit of the member management server automatically generates one-click calling means by extracting unique information including various operator IDs entered at the time of membership registration; Displaying the generated one-click calling means on a web page; And copying the generated one-click calling means and the click program associated with the operator into a web page of the operator or an e-mail of the customer. Downloading and installing a user agent having a voice call function by the click program on the operator computer together with the unique information including the operator ID when the user clicks on the click calling means or the web page of the member management server. It is characterized by further comprising.

In addition, when the user agent is not installed in the customer computer in the third step, the click program displays an ID input window on the customer computer; And downloading and installing a user agent from an operator's web server or a member management server after registering the customer ID inputted in the ID input window on the call processing server, before installing the user agent on the customer computer. Automatically download and install an ActiveX component from the web server by the click program, wherein the customer ID includes at least one of an ID, a phone number, an e-mail address, and a password.

In addition, if the validity period of the operator is added to the click program of the one-click calling means inserted in the web page or the e-mail, the user agent of the customer computer does not perform a call connection, and the click program is encrypted. It is characterized in that the decoded information of the operator is provided to the user agent.

Another technical method of the present invention for achieving the above object is a call control method using the Internet, comprising: executing a user agent installed in a computer by a customer; Selecting a business operator who wants to make a call on the user agent; Transmitting a call signal including an ID of the selected operator and an ID of a customer input when installing a user agent to a call processing server; Receiving, by the call processing server, a call signal from the computer of the customer and performing mutual call connection by inquiring the location information of the operator computer corresponding to the operator's ID; And receiving and displaying, by the operator's computer, the ID of the customer included in the call signal when the call is connected.

Hereinafter, each embodiment proposed by the present invention will be described with reference to the accompanying drawings.

1 is a view showing the entire system for the one-click Internet call control system according to the present invention, Figure 2 is a diagram showing the internal block diagram of the operator and customer computer according to the present invention and the connection state of the line adapter, Figure 3 Is an internal block diagram of a member management server according to the present invention.

That is, the Internet call control system, the DB server 11 for storing the member information (ID, business name, phone number, address, web page address, password, etc.), and distinguishable business ID, and the Click program that selectively extracts the necessary information from the information of the operators stored in the DB server 11, encrypts each, and releases and stores the associated encryption information when the one-click calling means (hereinafter referred to as 'icon') that is a specific mark is clicked. Member management server (1) having an icon generation unit (13) provided to generate a, and a web operator of the operator to provide the customer computer (3) by providing the click program at a predetermined position in the web page of the operator (4) And the information (ID, telephone number, mutual webpage address, expiration date, and item of the operator decrypted by the click program executed when the icon displayed on the operator web server 4 is clicked on) is selected. A user agent program (hereinafter referred to as a 'calling user agent') that transmits a call signal to the call processing server 12 together with the ID of the customer and performs an internet call function according to the response signal of the operator computer 2. Recognizing the call call signal transmitted from the customer computer (3; PC) and the customer computer (3), and whether or not the caller (customer) membership registration and login in the DB server 11, In the case of a logged-in member, the DB server 11 retrieves the IP address of the operator computer 2 corresponding to the stored operator ID upon login of the operator to be received, and includes the ID of the caller (customer) computer 3. The call processing server 12 relays a call call signal to the operator computer 2, and when receiving a call call signal from the call processing server 12, sends a response signal to the customer computer 3 to perform an internet call function. The running user agent A computer program carrier (2; PC) provided with a (hereinafter referred to as "receiving user agent") to and as an essential component.

The incoming / outgoing user agent 21 and 31, basically, the member management server 1 together with the icon generator 13 provided to encrypt the necessary items and generate the click program when a business operator is subscribed. It is provided separately, and is configured in the click program so that each required user agent is installed in the computer 2 (3) by clicking the corresponding icon of the member management server 2.

The operator web server 4 means all web servers on which icons are displayed, including a web server operated directly by the operator. The customer may install the user agent by clicking on the icon displayed on the operator web server 4.

In the above, the customer and the operator must log in in advance so that the call processing server 12 recognizes the ID and the IP address of the computer 3, respectively. Otherwise, the call processing server 12 cannot relay the call signal.

In addition, when all the member information is stored in the DB server 11 and the ID or IP is not effective when the ID or IP is inquired, the information corresponding to the ID recognized at the time of login is stored separately in the temporary storage memory in the call processing server 12. It can also be used.

In addition, the call processing server 12 does not know whether the ID of the receiver sent by the client computer 3 is authenticated by the member management server 1, so once the IP address of the receiver computer is found, a call signal is detected. If the user agent installed in the receiver computer does not have a receiving function, the call is impossible. Therefore, since the call processing server 12 does unnecessary work, the efficiency of the entire system is reduced.

Therefore, it is preferable that the user agent, which has both the number and the call function of the user agent, is integrated into a user agent capable of receiving and sending, and instead, a code for distinguishing the ID of the operator given the receiving function is provided. In the case of an ID that is not authenticated by storing in the DB server 11 and querying the DB server 11 whether or not the ID of the receiver is authorized when the call processing server 12 relays a call alert signal. It can also be configured not to relay.

In this case, the operator / customer can install the above-mentioned user / outgoing user agent by simply clicking the icon in the web server 4 of the system operator or operator who has posted the icon or the received mail without any condition. Only PCs with an ID authorized by the system operator can be received. If the reception function is not limited, the reception recognition code of the DB server 11 may not be used.

Hereinafter, the integrated user agent method will be described.

The above-mentioned encrypted member information items are required items for the system operator such as essential items (telephone number, ID) required for automatic call to the operator, web address of the operator to display the trade name or icon to be provided to the customer, or validity period of authentication. You can choose according to your needs.

In addition to the above main configuration, the operator computer (2) and customer computer (3) is provided with an e-mail browser (22), (32) and web browser (27) (37), etc. each of the common computer has an Internet call Transmitting and receiving devices such as a headset, a microphone, a keyboard, and a mouse can be provided through the user interface units 25 and 35. In addition, the user agents 21 and 31 provided in the computer 3 control all the call / outgoing functions required for the Internet call according to the present invention and a function of controlling the line adapter 6 connected to use a general telephone. A control unit 28 (38) for controlling all functions, a signal processing unit (24) 34 for transmitting and receiving a call message, and the like, and a media processing unit (23) (33) having a data conversion function required for an internet call. ), A conversation partner DB 26 (36) for storing the conversation partner information, a line adapter controller 29 (39) for controlling the line adapter 6, a user / sound input / output unit, and the like. .

The line adapter 6 includes a DTMF transmitter 61 for transmitting / receiving a general telephone dial signal, a direct telephone connection 62 connected directly to a general telephone which can be transmitted / received using a PC such as a headset, and a public telephone network (PSTN). It is composed of a telephone network connection portion 63 connected to the control unit by the line adapter control unit 29 (39).

In addition, the present invention is configured to be free to send using the present system by simply signing up to everyone (hereinafter referred to as 'customers') (in some cases, can be configured to be available only by login).

Instead, the receiving function is provided only to paid members (hereinafter referred to as 'business operators') and is useful for business owners who use the Internet to do business or individuals who want to make two-way calls. In some cases, the system administrator can choose whether to pay or not. In other words, both the operator and the customer may be free or, conversely, both may be paid, and the operator may be free and the customer may be charged. In addition, the number of incoming / outgoing functions can be varied.

The present invention is basically described by one reference, and the implementation of other cases includes the basic idea of the present invention all belong to the same category. The internal block diagram of the computer shown in Fig. 2 is the same for both sending and receiving, and is represented by 21 to 29 for business operators and 31 to 39 for customers.

In addition, the user agent has both a number and a call function, respectively, but the operator has a separate identification code in the ID and stores it in the DB server 11 so that the call processing server 12 can determine whether the ID can be received. The customer will not be able to receive. However, if necessary, the reception / outgoing functions may be separately configured and may be configured not to distinguish the ID. However, in this case, as described later, an inefficiency problem of the call processing server 12 may occur.

Referring to Figures 1 to 3 of the present invention configured as described above in detail the first embodiment (method using the operator web) as follows.

In the present embodiment, when the operator wants to apply the present embodiment to a plurality of products on the same web server (hereinafter referred to as 'multi-subscription'), for example, an Internet shopping mall operator may use one-click Internet call service for each of the products. In order to receive the webpage of the Internet shopping mall operator, the member management server 1 registers separately for each required product and receives a click program including separate encryption information from the icon generator 13. What is necessary is just to provide each in predetermined position in a program.

That is, when a customer accesses the web server 4 of the shopping mall operator and clicks on any one of the plurality of product-specific icons displayed, the user can receive the service according to the present invention by the corresponding click program provided in the web server 4 of the operator. Will be. Of course, you can use the same operator ID for each icon.

The Internet call control system according to the present invention is configured to connect and use a line adapter with a PC to a general wired or wireless telephone using a general public telephone network.

This configuration is applicable to all the above embodiments and has a user agent that can solve the functions performed by the collective gateway system, unlike the conventional one-to-one fixed access telephony method.

That is, when a number of calls are made through the line adapter and call processing server 12 that are individually connected to each PC, the voice message is processed when the call is in progress, and when the line adapter is connected to a general telephone, the line adapter is a general telephone. It is configured to have functions to receive by (direct call) and respond according to the situation.

First, the service according to the present invention is provided only to a registered member, and the user agent 21 or 31 should be installed in a user (business operator or customer) computer.

However, there is no problem because the customer is automatically installed even at first use.

Basically, the system is provided and operated for profits such as advertisements and sales of operators, so those who want to actively subscribe to the system according to the present invention for profit should subscribe for a fee (operation free of charge according to the system operator's choice). Might be).

□ Membership Process

-Paid Member (For Business)

Paid members who want to subscribe to the system first obtains the required subscription information such as ID, telephone number, password, address, search keyword of the operator (specific person) from the web server 17 of the member management server 1 provided by the system operator. Enter it.

In the case of a fee, it is registered as a business operator (receive function) through payment.

The member management server 1 separately displays (adds a specific code to the ID) information of a licensed business operator (specific person) and stores it in the DB server 11 and stores selected items such as trade name, ID, and phone number. The icon generator 13 encrypts the icon to provide the click program. The operator receives his click program from the web server 17 and inserts it into a predetermined position of his web page.

Here, the click program is preferably written in a Hyper Text Make-up Language (HTML) document, but is included in the scope of the present invention even if written in another way.

At the same time, the user agent 21 should be installed in the operator computer 2 for the call with the customer.

To do this, the system operator's web server 17 should be accessed and the user's icon displayed on the web page should be clicked.

When the icon is clicked, the user agent 21 is automatically installed in the operator computer 2 as described later by the system operator's click program provided in the system operator web server 17.

This completes the preparation necessary for subscription and service of paid members.

-Free member (for customers)

Next, if the customer wants to register for free to use the system, like the paid member, the user first accesses the web server 17 of the system operator and requests the information (ID, password, Name, address, etc.). In this case, the ID of the customer is preferably an email address that can be received by the customer (for the operator to use to send an email to the customer).

In this state, the free member is registered, and the user agent 31 to be installed on the customer computer 3 can be automatically installed by clicking the icon on the system administrator's web page in this state (using a separate installation method). It may also be installed by clicking the operator icon on the web page of the operator.

This is because in the case of a business operator, the web server 4 already has a click program having the same function as that provided in the system operator web server 17 at the time of membership registration.

However, for convenience of customers, if the user operator 31 is installed in advance in the system operator web server 17 at the time of membership registration, the user agent of the click program provided in the operator web server 4 next time the user wants to make a call with any operator ( 31) has the advantage of reducing the time required for automatic installation.

Herein, an operation process for generating and executing the above click program will be described in detail.

When the icon generation unit 13 describes the process of generating the click program by the flowchart of FIG. 4, ① the operator connects to the member management server 1 and inputs all the member information ③ in the member information input window. ④ If the subscription is authenticated, ⑤ the member information is stored in the member information DB server 11 in a receivable data state, ⑥ calling the icon generator 13 ⑦ connected to the DB server 11, ⑧ Select and extract predetermined items from the stored information to create an encrypted text, and generate a click program that combines both a click detection text for detecting when the icon is clicked and the text for controlling the encrypted text and the user agent of the customer computer 3; , ⑨ ⑩ This is displayed in the member information view window and provided for the operator to copy.

When the user clicks on the web program, the icon is displayed by copying and inserting it into his web page.

□ Click Program Operation Process

As shown in Figure 5a,

① When the customer clicks the icon 42 which is the one-click calling means inserted in the web page 41 or the e-mail body as shown in Fig. 5B.

② The encryption of the parameter value (business information, etc.) such as the business name, ID, telephone number, etc. of the operator that is encrypted in association with the icon 42,

③ Extract the decrypted parameter value.

④ Next, check whether the user agent 31 shown in Fig. 5C is installed in the customer computer 3,

⑤ If it is not installed, the user agent provided in the member management server 1 is downloaded to the customer computer 3 and installed automatically, and if installed in advance, it is automatically upgraded if necessary.

(6) When the user agent 31 is installed or the installation is completed as shown in ⑤, a start signal is sent to the user agent 31 to be ready for operation.

⑦ After saving the extracted parameter value of ③

(8) Send a message for calling the user agent (31). This terminates the operation processor of the click program. In other words, the original function of the sender to examine the recipient's information in a cumbersome procedure and to automatically input the function of entering manually. In addition, the user agent 21, 31 required for incoming / outgoing call control is checked and installed on the PC which is not installed by the member management server 1 automatically.

Therefore, even the first-time user is simple to use, and if the user agent is upgraded (Version-up), it is possible to check the version of the existing user agent and perform an automatic upgrade (up-grade) function if necessary.

Next, the automatic call operation processor of the user agent 21 and 31 according to FIG. 6 will be described in detail.

⑨ the calling user agent 31 receives a call message of ⑧ and

을 By detecting the stored parameter value (business information, etc.) of ⑦

Extract the URL of the webpage where the icon was clicked.

⑫ Check the expiration date again (or disable it)

으면 If it has not expired

대화 Search the partner DB (36) of the customer computer (3)

파라미터 checks whether the parameter value exists in the conversation partner DB 36

존재하지 않으면 이를 상기 대화상대 DB(36)에 추가로 등록(저장)시키고

If it does not exist, it is additionally registered (stored) in the conversation partner DB 36.

전화걸기창에 상기 ⑩에서 검출한 상기 파라미터값을 표시한다. 물론,

의 과정은 생략하여도 무방하다.

The value of the parameter detected in step 을 is displayed on the dialing window. sure,

May be omitted.

고객이 발신버튼을 클릭하면

When a customer clicks the send button

발신에 필요한 사업자 ID를 추출하여 고객의 ID와 함께 상기 호처리서버(12)로 호출신호를 송출한다. 이로써 유저에이전트(21)(31)의 자동발신동작 프로세스는 종료된다. 즉, 상기 클릭프로그램이 실행되어 저장하고 있는 수신자의 정보를 추출하여 사용이 인증된 사업자인지 확인한 후 발신정보를 저장하고 자동 발신한다. 이것은 기존에 수작업으로 입력된 전화번호를 발신하는 과정을 소프트웨어적으로 자동 실행되도록 한 것이다.

It extracts the operator ID required for the call and sends the call signal to the call processing server 12 together with the customer's ID. As a result, the automatic call operation process of the user agents 21 and 31 is terminated. That is, the click program is executed to extract the information of the stored recipient and confirm that the operator is authorized to use, and then the calling information is stored and automatically sent. This allows the software to automatically execute the process of calling an existing manually entered telephone number.

What has been described so far describes all the series of processes associated with the execution of the click program. If necessary, the operation sequence or function may be partially changed.

If the above contents are summarized and summarized again, when the customer clicks on the displayed icon by accessing the web server 4 of the desired business operator, the click program provided in the web server 4 is executed. The user agent 31 is operated after extracting the parameter value of the icon-owning operator, which is assumed to be already installed, and storing the parameter value as shown in 6).

와 같이 상기 유저에이전트(31)는 상기 파라미터값을 검출하여 발신자(고객)의 ID와 함께 발신한다.Then ⑨ ~

As described above, the user agent 31 detects the parameter value and transmits it with the ID of the caller (customer).

In order to perform the actual calling operation, the call processing server 12 must log-in so that the call processing server 12 recognizes its ID in advance through the customer computer 3 before performing the calling command.

Otherwise, even if the call signal is sent according to the call command, the call processing server 12 does not recognize and the call operation is not performed.

상기 ④ 및 ⑤의 프로세서는 포함되지 않아도 된다. 본 시스템에서 고객이 발신한 사업자의 정보를 저장하지 않아도 되는 경우, 상기 ⑭∼

의 프로세스는 생략될 수도 있으며, 상기 아이콘을 클릭시 자동으로 사업자에게 전화를 하도록 설정한 경우에는 상기

도 생략될 수 있을 것이다.(고객이 자동 또는 수동을 선택하도록 할 수도 있을 것임)In addition, when it is not necessary to install the said user agent 31 in a customer (sender) computer additionally,

The processors ④ and ⑤ above need not be included. If it is not necessary to store the information of the operator sent by the customer in this system,

The process of may be omitted, and when the icon is set to automatically call the operator when the icon is clicked

May also be omitted (may allow the customer to select automatic or manual).

As described above, the click program according to the present invention automatically installs a user agent essential to a PC used to receive a service according to the present invention automatically when a customer clicks an icon to make a call with an operator. By having a series of processes that are automatically sent to the operator associated with the icon by the user agent, when the customer wants to use the operator and the call service according to the present invention, even when the first use, if you press the operator's icon immediately It is designed to improve the sales efficiency of operators by encouraging ordinary customers to contact the operators for purchasing in a short time without any burden with a comfortable mind. In the end, the increase of operator It is to promote profit.

Look up the Internet phone number, ID, etc. of the person who will be calling previously, re-enter all the required items in the dialing window manually, and solve the inconvenience of the customer who has to press the send button and send the customer information to the operator. Recognized and stored to be utilized in sales activities, it can be referred to as a core function and configuration necessary to provide a service according to the present invention.

기능만을 수행하는 것이 아니라 상기 사업자 및 고객컴퓨터(2)(3)의 신호처리부(24)(34)를 포함한 인터넷 통화제어 및 라인어댑터 제어 등의 많은 기능들을 수행하도록 구비하는 경우 기본적으로 수 메가(M) 정도의 용량이 소요되므로 별도로 구비하는 것이 바람직하다 할 것이나 일부 단순기능만을 수행하는 경우에는 상기 HTML문에 포함시켜 별도로 구비하지 않아도 될 것이다.It is preferable that the click program is basically written as an HTML statement, and that the user agent 21 and 31 are separately provided in the member management server 1 and the program to automatically download and install it in the HTML statement is provided. The user agents 21 and 31 are simply ⑨ to FIG.

If not equipped to perform a number of functions such as Internet call control and line adapter control, including the signal processing unit 24, 34 of the operator and customer computer (2) (3) is basically a few mega ( M) It may be desirable to provide separately because the capacity is required, but when performing only a simple function, it may not be included separately in the HTML statement.

In addition, the user agent 31 is provided in the web server 4 of the operator, and when a customer presses an icon, the user agent 31 provided in the operator web server by a click program provided in the web server 4 of the operator. ) May be installed.

In this case, however, it is preferable that the user agent download program of the HTML statement, which is an executable program having the same contents, be provided at a predetermined position (for example, the predetermined position of the member management server 1). ) Is variable, so the location of each operator web server (4) is different, so the program content of the HTML statement should be changed, but it may be applied, but it may not be a desirable method in terms of efficiency.

So far, the transmission function and the process by the user agent have been described, and the reception function and the processor described in the description of each embodiment only the reception PC recognizes the reception signal and sends out a response signal. Since is the same in all embodiments will be described separately after the description of all embodiments.

The overall process and action effects of the first embodiment (the method using the operator web) are summarized as follows.

If the customer wants to make a direct call with the operator, he visits the operator's web server 4 and clicks on the displayed operator's icon.

When the icon is clicked on, a click program including information specific to the provider provided through the membership authentication from the system operator and provided at a predetermined position of the operator web server 4 is executed. That is, the unique information of the clicked operator encrypted as shown in FIG. 5A is released, and thus the unique information parameter of the operator is extracted, and a start signal is sent to the user agent 31 installed in the customer computer 3 and the extraction is performed. After storing the operator-specific parameter values, a call message is sent to the user agent 31.

Receiving the transmission signal, the user agent 31 detects the stored operator-specific parameter values (business information) as shown in FIG. And a call signal including the customer's own ID to the call processing server 12.

The operation process described above relates to a process of sending an outgoing signal by automatically executing the click program when a user clicks an icon displayed on a web page of a corresponding operator to make a free internet call with a desired operator. By this operation process, the customer can simply send to the desired operator by clicking.

동작 프로세스에 의해 수행된다.Here, in the case where the first-time customer using the system according to the present invention does not download and install the user agent 31 from the system operator's web server 17 at the time of registration, it is automatically installed by ④ ⑤ of FIG. 5A. There is no problem at all since it is operated afterwards, and automatically storing the unique information of the operator whom the customer calls is ④ to FIG. 6.

Is performed by an operational process.

In addition, since the call can be recognized by the call processing server 12, the ID of the client computer 3 as the caller and the ID and IP address of the operator computer 2 as the receiver can be recognized. It is necessary to log in and make the call processing server 12 recognize the IP address of the operator computer 2 in advance.

When the customer computer 3 transmits a call signal by the above process, the call processing server 12 sends an IP address corresponding to the ID of the received operator computer 2 to the DB server 11 or the call processing server. Temporary storage memory) to relay the call signal to the operator computer 2.

The call signal is received by the user agent 21 through the signal processor 24 of the operator computer 2 and sends a response signal to the client computer 3 so that the client computer 3 and the operator computer 2 can receive the call signal. The internet call is performed and the ID, name, etc. of the customer included in the call signal are automatically stored as described below (described in FIG. 14).

This allows customers to make simple Internet calls with the operator they want to call, and provides operators with a high level of service and close customer management.

에 의해 자신이 통화한 사업자의 정보가 자동으로 저장되어 다음에 이용시 고객컴퓨터에서 바로 조회, 발신할 수 있게 된다.That is, by giving the function of storing the ID of the customer received in the user agent 21 of the operator computer (2) in the chat partner DB (26) received to the close customer interested in his business if necessary The ID (e-mail address) will enable a higher level of sales activities such as advertising and promotion through e-mail. Of course, customers also

By the information of the operators they call is automatically stored so that the next time you use, you can query and send directly from the customer computer.

Referring to the operation flowchart of FIG. 7, assuming that both the operator and the customer are registered, the operator logs in and registers the IP address of the operator computer 2 in the call processing server 12. 12 stores it in the DB server 11.

When the customer clicks on the displayed icon by accessing the web server 4 of the service provider, if the user agent 31 is not installed, the user automatically installs it, and the ID of the customer computer 3 to which the customer logs in is displayed. The operator computer 2 stored in the DB server 11 through the processing server 12 and the call processing server 12 inquired through the DB server 11 of the call signal sent from the customer computer 3. The caller computer 2 relays the call signal to the IP address and transmits a response signal to the customer computer 3 to make an internet call.

In the first embodiment, when an operator advertises a plurality of products, such as an Internet shopping mall operator, and wishes to receive the service according to the present invention for each product, for example, the operator A who operates the shopping mall as a whole in the shopping mall; In the first embodiment of the present invention, when both the operator B who runs a mobile phone advertisement on the shopping mall webpage of the operator A and the operator C who runs a camera advertisement display the service according to the present invention, Yes, all configurations, functions and operating processes are exactly the same.

In this case, however, three separate A, B, C, and operator-specific click programs provided by a system operator are separately provided at predetermined positions in the web server 4 of the shopping mall operator A, respectively. It is represented by a separate icon displayed on a web page of the same shopping mall operator, and only the click program associated with the icon selected and clicked by the customer is executed, so that the operator and the customer can make a direct call.

As described above, in the present embodiment, if only an icon (the number is unlimited) is displayed on the web page of the operator, various services can be provided to customers according to the purpose of the operator.

Next, a second embodiment of the present invention according to FIGS. 1 to 3 will be described.

The icon generating unit 13, the customer computer 3, the operator computer 2 line adapter 6, the call processing server 12, and the DB server 11 of the first embodiment all have the same function and configuration. The operator web server 4 is excluded.

The e-mail sending unit 14 inserting the click program generated by the icon generating unit 13 into the e-mail sent by the business operator to the customer computer 3 using the member management server 1 and sending it to the e-mail server 5. With a member management server 1 having a), when a customer sees his or her email and clicks on the displayed icon provided by the email server 5, the client computer 2 is configured to make an internet call.

That is, in the first embodiment, there is a difference in the function and configuration of displaying the icon in the e-mail sent to the customer instead of the function of displaying the icon through the web server 4 of the operator.

Here, the process of sending an e-mail by the e-mail sending unit 14 according to FIG. 8 will be described in detail. When the operator accesses the member management server 1 and logs in an ID and password and selects an e-mail sending menu, the member The management server 1 displays the number of allowable mails previously authorized to the operator on the screen, and when the recipient email address and the body content are input and the send button is clicked, the number of mails is counted and only the number of allowed mails is extracted, and then the icon generator Call (13) to transfer the operator ID, and the icon generator 13 accesses the DB server 11 to extract items to be encrypted to create an HTML statement. The e-mail sending unit 14 inserts the generated icon into the e-mail body to be sent and calls the e-mail sending server to temporarily store the e-mails to be sent, and then counts the number of e-mails sent while sending e-mails one by one to be temporarily stored. Quit when all mails are sent.

If the allowable number is based on the mail received by the receiver, it is necessary to check the count of the acknowledgment. In this case, the number of mails can be limited arbitrarily (if no count is required, the counting process is omitted).

The overall process and effects of the second embodiment (email method) are summarized as follows.

When an operator sends an email for product advertisement to an unspecified number of customers, the operator first accesses the member management server 1 and enters the contents of the email to be sent to the customer in the email window provided by the system operator and the customer's email address. When the user inputs and clicks Send, the e-mail sending processing unit 14 inserts a click program having the unique information of the operator into the e-mail of the operator and sends it to the customer (see FIG. 8).

The customer receiving the e-mail accesses the e-mail server 5 with the customer computer 3, downloads the e-mail, clicks the icon of the operator displayed in the e-mail, and the click program is executed to perform the same process as in the first embodiment. This allows the customer to talk to the operator.

That is, in comparison with the first embodiment, the operator displays the icon displayed on the operator's web page by sending the user by creating an email and inserting an icon in the member management server 1 of the system operator. The functions and operations are the same as in the first embodiment. This will be described in detail with the operation flowchart shown in FIG. 9.

First, when the operator logs in from the member management server 1 and inputs the contents of the e-mail body and the customer e-mail address to be sent to the customer in the e-mail window, the operator inserts a click program having the unique information of the operator and sends it to the e-mail server 5. When the customer who accesses the e-mail server 5 downloads the e-mail and clicks the icon displayed there, the customer computer 3 calls the call processing server 12 by the click program executed by the icon. The call processing server 12 which transmits the received data and receives the same, relays the call signal by inquiring the IP address of the operator computer 2 from the DB server 11, and the operator computer 2 receiving the call computer receives the customer computer ( By sending the response signal in 3), the customer and the operator can talk.

If a current provider sends email advertisements to a large number of unspecified Internet users by using one's own or external professional agency, most of the customers who receive it can read only the title or even read the text, but want to make inquiries or orders from the operators. It is difficult to use due to the complicated procedure such as visiting the web page of the operator, inquiries or ordering, no reply, and the inconvenience of finding the contact and calling the number found. The simple click method by the simple link method also expires in a simple one-time service provider is impossible to follow-up management of the customer, but the second embodiment according to the present invention is a useful service that can be mutually helpful to both customers and operators.

In other words, the operator provides customers with an environment that allows them to make a simple call immediately when needed. The operator can recognize the received ID of the customer who made the call. Only close contact with customers will be able to differentiate, differentiated services and sales activities.

The incoming / outgoing operations described so far are all based on the operation between the PC and the PC via the Internet.

The present invention is configured to be conveniently used by connecting to the line adapter (6) connected to each PC directly connected to a direct telephone or general public telephone network (PSTN) that can be used instead of a headset have.

As described above, the present invention provides a service that allows users to make free calls by clicking on their own web pages or e-mails, etc., which do business using the Internet network, to a large number of unspecified customers using the Internet. It can be usefully used, etc., and the customer can also make inquiries or consultations freely and conveniently for the necessary information or product purchase.

In addition, by presenting the icon display operator information according to the present invention to a customer by collecting the information in a predetermined position, such as a web server of the system operator, the operator has the opportunity to disclose his information to general customers who are less likely to access their web server It is possible to obtain the information, the customer does not visit the web server of the operator who does not know well in order to obtain the information of the desired field, without visiting each one of a number of providers related to the necessary field by accessing only a predetermined web server provided collectively By looking at the information at once, you can easily select the operator you want to call free easily.

Furthermore, since a certain number of customers such as traders and operators with a large amount of calls can provide a free two-way service to customers without any procedure, there is an effect that two-way communication with a desired counterpart can be made at a low cost.

In addition, there is an effect that it is possible to improve the profits of the operator by providing the receiving customer call statistics information so that the service and sales activities in close contact with the customers who call with interest to the operator.

By providing these benefits to paid operators or two-way applicants, there is an effect that can ultimately promote the benefits of system operators who provide and operate the system.

In addition, users can make and receive calls on a regular phone, so it is convenient to use and provides a lot of convenience by providing convenient functions such as pickup and return.

Claims (14)

In the Internet call control method using the Internet: A first step of the customer clicking on the one-click calling means inserted in the operator's web page or received e-mail; A second step of determining, when the one-click calling means is clicked, an associated click program determines whether a user agent is installed in a customer computer; A third step of moving to a next step if a user agent is installed in the customer computer, and inputting a customer ID while installing a user agent if the user agent is not installed; A fourth step of storing the ID of the operator associated with the one-click calling means on the user agent of the customer; And A fifth step of transmitting, by the user agent, a call signal together with an ID of a customer inputted when installing the user agent to the service provider; Provided with If the user agent is not installed in the customer computer in the third step, displaying an ID input window on the customer computer and registering the input customer ID in the call processing server; And downloading and installing a user agent from a web server or a member management server of a service provider. The method according to claim 1, Before performing the first step, the operator accesses the member management server to register as a member; An icon generation unit of the member management server automatically extracting unique information including various operator IDs input at the time of membership registration and automatically generating one-click calling means; Displaying the generated one-click calling means on a web page; And copying the generated one-click calling means and the click program associated with the operator into a web page of the operator or an e-mail of the customer. The method according to claim 2, When clicking on the one-click calling means of the operator or the one-click calling means inserted in the web page of the member management server, the user program having a voice call function is downloaded and installed on the operator's computer by the click program. Internet call control method characterized in that it comprises. delete The method according to claim 1, The customer ID includes at least one or more of an ID, a telephone number, an e-mail address, and a password, wherein the customer ID is stored in a user agent installed in a customer computer. The method according to any one of claims 1 to 3, After performing the fourth step, the user agent comprises the step of receiving a call once again from the user whether to start the call. The method according to any one of claims 1 to 3, And adding a validity period of the operator to the click program of the one-click calling means inserted in the web page or the e-mail so that the user agent of the customer computer does not perform a call connection. The method according to any one of claims 1 to 3, The click program decodes the encrypted operator information and provides the user agent to the Internet call control method. In the call control method using the Internet: Executing, by the customer, a user agent installed on the computer; Selecting a business operator who wants to make a call on the user agent; Transmitting a call signal including an ID of the selected operator and an ID of a customer input when installing a user agent to a call processing server; Receiving, by the call processing server, a call signal from the computer of the customer and performing mutual call connection by inquiring the location information of the operator computer corresponding to the operator's ID; And And receiving and displaying, by the operator's computer, the ID of the customer included in the call signal when the call is connected. In a call control system between a customer and an operator using an Internet telephone: A database server storing location information of a customer computer and a business computer; A web server for providing a web page in which a predetermined one-click calling means is inserted at the request of a customer computer; Upon selecting the one-click calling means inserted in the web page of the web server, the user agent pre-installed in the customer computer is provided with the operator ID through the click program associated with the one-click calling means and received as a call signal together with the pre-stored customer ID. Transmitting customer computer; A call processing server receiving the call signal from the customer computer and inquiring the location information of the operator computer corresponding to the operator ID stored in the database server so that the customer computer and the operator computer are mutually connected; And And an operator computer that receives the call signal, stores a customer ID included in the call signal, displays a customer ID as caller information on a screen, and then performs a call. The method according to claim 10, The Internet call control system, characterized in that it further comprises an e-mail server for providing an e-mail inserted with a predetermined one-click calling means to the customer side, when the one-click calling means is clicked on the customer computer. The method according to claim 10 or 11, And a member management server for inserting and providing a one-click calling means, a click program and a user agent associated with the operator's web page. The method according to claim 12, And a member management server for inserting and providing a one-click calling means, a click program and a user agent associated with the e-mail. The method according to claim 10 or 11, The one-click calling means is an internet call control system, characterized in that the icon or button form.

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