KR100565440B1 - Method and apparatus of providing text scenario for voice information service device using interactive sms - Google Patents

Abstract

Method and apparatus for showing a text message in addition to the voice guidance message to the mobile communication terminal connected to the voice information providing device on the screen of the mobile communication terminal. If there is a call connection from the mobile communication terminal, the highest level text information corresponding to the highest level voice scenario is transmitted to the mobile communication terminal by using an interactive text message while the top level voice scenario is reproduced. When a menu item is selected, text information related to the menu item is transmitted to the mobile communication terminal using an interactive text message while playing a voice scenario related to the menu item. Since text information is transmitted using an interactive text message, the present invention can be applied without modification of existing mobile communication terminals, and only the received ISMS message is seen without the need to listen to all ARS voice messages. You can check.

ARS, VMS, ISMS, interactive text message, answering machine, text

Description

Method and apparatus for providing text information corresponding to voice information in apparatus for providing voice information using interactive text message {Method and apparatus of providing text scenario for voice information service device using interactive SMS}

1 is a network diagram showing a case of connecting to a conventional ARS server using a mobile communication terminal.

2 is a network diagram showing a case where the voice information providing apparatus of the present invention is accessed using a mobile communication terminal.

3 is a schematic block diagram showing an internal configuration of a voice information providing apparatus of the present invention.

4 is a flowchart illustrating a text information providing method according to the present invention.

5 is an example of a text scenario.

<Description of Symbols for Major Parts of Drawings>

10 mobile communication terminals, 20 mobile communication networks,

30 public telephone networks, 40 conventional ARS servers,

100 voice information providing apparatus, 110 ARS processing server,

120 ISMS Processing Server.

The present invention relates to a method and apparatus for providing text information corresponding to voice information in a voice information providing apparatus using an interactive text message. More particularly, the present invention relates to text in addition to a voice guidance message to a mobile communication terminal connected to the voice information providing apparatus. The present invention relates to a method and an apparatus for displaying a message in a form on a screen of a mobile communication terminal.

Banks, corporations and government offices are operating the Automatic Response System (ARS) to reduce the cost of telephone response. For example, a person who wants to make a bank transaction can call the bank's automatic answering system and use the phone only to view banking services such as account inquiry and bank transfer without being connected to a counselor. In addition, in the case of a general enterprise or a public office, instead of the operator answering all the calls, the automatic answering system responds, and only the person who does not know the extension telephone number or the department of the person in charge is connected to the operator, It is reducing call answering costs. In addition, companies that provide stock information, weather information, fortune-telling information, and the like, have these information in a database by voice messages, so that a user can make a phone call to listen to the voice information.

1 illustrates a case in which a mobile communication terminal 10 is connected to a conventional ARS server 40. When the mobile communication terminal 10 makes a call to a bank, an enterprise, a public office, or a voice information provider, the mobile communication terminal 10 is connected to the ARS server 40 through the mobile communication network 20 and the general telephone network (PSTN) 30. Then, the ARS server 40 transmits a voice guidance message, and the user of the mobile communication terminal who listens to the command inputs a command code or an extension telephone number by using a button on the telephone. For example, if you call a company and want to inquire about purchasing a product, enter the extension number of the sales department.

On the other hand, a person who does not know the command code or extension number, etc. should listen to the guidance message until the guidance message for the code or telephone number. However, if the code or phone number to be found near the end, it was very inconvenient for the user because the user should listen to the guide message for at least one minute.

The present invention has been made in view of this point, and when a user of a mobile communication terminal makes a call to a voice information providing system, the user can check information related to the voice guide information as a text and listen to the command using a button of the phone without hearing the voice guide message. An object of the present invention is to provide a method and apparatus for providing text information corresponding to voice information capable of inputting a code.

Another object of the present invention is to provide a method and apparatus for providing text information corresponding to voice information that can be used without modifying software or hardware of a terminal by using an existing mobile communication terminal having an interactive text message function. .

In order to achieve the above object, the method of the present invention uses an interactive text message to display the highest level text information corresponding to the highest level voice scenario while reproducing the highest level voice scenario when there is a call connection from the mobile communication terminal. The first step of transmitting to the mobile communication terminal, and when the mobile communication terminal selects a specific menu item, the mobile terminal plays the voice scenario related to the menu item and moves the text information related to the menu item by using an interactive text message. And a second step of transmitting to the communication terminal.

In the first step, if there is a call connection, it is determined whether the call connection terminal is a mobile communication terminal from the information on the caller's telephone number, and if the call connection terminal is a mobile communication terminal, the reproduction of the top-level voice scenario is started, It can be implemented by transmitting the text information of the highest level corresponding to the voice scenario of the caller to the caller phone number using an interactive text message.

When the text information exceeds the one-time transmission capacity of the interactive text message, the text information may be divided into a plurality of pages and transmitted as the interactive text message, respectively. Meanwhile, each interactive text message divided into a plurality of pages may include information indicating each page order, so that the received terminal may merge them into one message again. A field indicating a page order may be added to a teleservice ID indicating an interactive text message, and information indicating each page order may be inserted into this field.

The information on the menu item selected by the mobile communication terminal may be received as a DTMF signal through a voice call path, or may be received through an interactive text message.

The text information providing apparatus corresponding to the voice information of the present invention has a connection interface with a telephone network, transmits a voice guidance message when a call is received through the telephone network, and voices a menu corresponding to the DTMF signal input through the telephone network. ARS that sends a message, and when the outgoing phone number is a mobile communication terminal, an ARS requesting the interactive text message processing unit to transmit text information corresponding to the voice message as an interactive text message when the voice message is sent. And an interactive text message processing unit having an interface with a mobile communication system and transmitting text information corresponding to a voice message as an interactive text message in response to a request from the ARS processing unit.

If the text information exceeds the one-time transmission capacity of the interactive text message, the interactive text message processing unit divides the text information into a plurality of pages and transmits the text information to each of the interactive text messages. In addition, each interactive text message divided into a plurality of pages may include information indicating each page order. Information indicating each page order may be transmitted by adding page information to a corresponding field by adding a field indicating a page order to a teleservice ID indicating an interactive text message.

The voice information providing apparatus may be a voice answering system (ARS) or a voice mail system (VMS). The voice answering system (ARS) and the voice mail system (VMS) perform the same operation in that they send a voice message to a connected user, receive a DTMF signal from the user, and perform the operation accordingly, even when the present invention is applied. Therefore, in the following description, an automatic voice response system (ARS) will be described as an example, but the same procedure and configuration can be applied to the voice mail system (VMS).

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

2 is a network diagram showing a case where the voice information providing apparatus of the present invention is accessed using a mobile communication terminal.

When the mobile communication terminal user calls the voice information providing apparatus 100 such as an ARS (Automatic Response System or Audio Response System), a VMS (Voice Mailing System), and the voice information providing apparatus 100 answers, the mobile communication terminal ( 10, a voice call path is connected to the voice information providing apparatus 100 through the mobile communication network 20 and the PSTN 30.

Then, the voice information providing apparatus 100 transmits a voice guidance message to the mobile communication terminal 10 through the voice call path, and the user of the mobile communication terminal who listens to the user inputs a desired command code by pressing a keypad button of the mobile communication terminal. do.

Meanwhile, in the present invention, the voice information providing apparatus 100 transmits text information corresponding to the voice guide message through an interactive text message (hereinafter referred to as 'ISMS') when the voice guide message is transmitted. Transfer to (10). The interactive text message service is used in existing mobile communication terminals, and is disclosed in Korean Patent Laid-Open No. 2002-0075955 and Japanese Patent Laid-Open No. 2001-0054462. The interactive text message is delivered through the call channel, and when the interactive text message arrives during the call, the text is automatically displayed on the screen. Therefore, the user of the mobile communication terminal can grasp the desired command code by looking at the text information included in the interactive text message without hearing all the voice guidance messages. When the user sees the interactive text message and inputs a desired command code using the keypad button, the input code is transmitted to the voice information providing apparatus 100 through the voice call path as a DTMF signal, and also the interactive text message. Also to be delivered to the voice information providing apparatus 100. Since the present invention transmits text information using the interactive text message as described above, the present invention can be applied without modification of the existing mobile communication terminal.

3 is a schematic block diagram showing an internal configuration of a voice information providing apparatus of the present invention. The voice information providing apparatus 100 transmits a voice guidance message to a terminal user through a voice call path, an ARS server 110 for receiving a DTMF command code from the terminal user, and an ISMS process for transmitting and receiving an interactive text message. The server 120 is provided.

The ARS server 110 includes an ARS processor 111 for performing an ARS operation and a voice scenario database 113 that stores a voice guidance message for use by the ARS processor. The voice scenario database may include, for example, a top level voice prompt message to be heard when the user first connects, a second level voice prompt message to be heard according to a code input by the user at the top level, and a second level voice prompt message. The voice guidance message according to the command code input by the user is stored, such as a third level voice guidance message to be heard according to the code input by the user. The ARS server 110 also has outgoing telephone number information receiving means for receiving telephone number information of the calling terminal, and checks whether the connected terminal is a mobile communication terminal by using this information. When transmitting the voice guidance message, the ISMS processing server 120 requests the corresponding text information to be transmitted to the corresponding telephone number.

The ISMS processing server 120 transmits the text information according to the request from the ARS server 110 to the corresponding phone number to the ISMS. The ISMS processing server 120 includes an ISMS processing unit 121 for performing an ISMS transmission and reception operation, and a text scenario database 123 storing text information for use in the ISMS processing unit. The text scenario database is, for example, the highest level of text information to be displayed when the user first connects, the second level of text information to be displayed according to the code entered by the user at the highest level, and the user entered at the second level. Text information according to a command code input by a user is stored, such as text information of a third level to be displayed according to the code. An example of such a text scenario is shown in FIG. 5. The text scenario database 123 may store the text information itself as shown in FIG. 5, or may convert the text information into an ISMS message and store the text information.

On the other hand, Figure 3 shows the case where the ARS server 110 and ISMS processing server 120 is implemented separately, by implementing an ISMS processing function to the ARS server, or implement the ISMS processing server function in the mobile communication system It is also possible to arrange.

In addition, instead of having the text scenario database 123 at the ISMS processing server, the text scenario database 123 is provided at the ARS processing server 110, and the ARS processing server 110 is connected to the ISMS processing server 120. When requesting the transmission, it is also possible to configure the text information to be transmitted from the text scenario database 123 to be read and sent to the ISMS processing server 120.

Next, a text information providing procedure according to the present invention will be described in detail with reference to FIG. 4.

When the mobile communication terminal 10 makes a call to the voice information providing apparatus 100, the ARS server 110 responds and a call is connected between them (401). Then, the ARS server 110 reproduces the voice guidance message of the highest level stored in the voice scenario database 113 and transmits it to the mobile communication terminal 10 (403).

The ARS server 110 also requests the ISMS processing server 120 to transmit text information of the highest level corresponding to the voice guidance message of the highest level, for example, text information such as the main menu of FIG. 5 (405). . At this time, the ARS server 110 transmits the information on the text to be transmitted, for example, the ID of the text information or the text information itself as shown in FIG. 5 to the ISMS processing server 120. It also transmits phone number information to send ISMS.

The ISMS processing server 120 transmits a text menu such as the main menu of FIG. 5 to the ISMS according to the request (407). That is, when the ISMS processing server 120 transmits a text menu to the ISMSC (Interactive SMS Controller) of the mobile communication system, the ISMSC transmits the ISMS to the corresponding mobile communication terminal. At this time, the ISMS transmission to the mobile communication terminal may be sent using a teleservice ID for an existing interactive SMS, or a new teleservice ID is set for a service such as the method of the present invention and the teleservice ID is used. Can be sent. In the latter case, the software of the mobile communication terminal must be changed to support the new Televis ID. In addition, when the text information to be transmitted exceeds the maximum capacity that can be transmitted to the ISMS, for example, 80 bytes, it is also possible to divide the text information into a plurality of pages so that each page is transmitted to a separate ISMS. In this case, a field indicating that the page is divided may be provided, and page information such as a page number may be inserted into the corresponding field and sent.

The mobile communication terminal 10 receiving the ISMS displays this on the screen. If a message exceeds the capacity that can be displayed on one screen, a means for scrolling, page up and down can be provided so that the user can see the entire message. In addition, when there is page information in a field indicating that the page is composed of a plurality of pages, it is also possible to merge the ISMS messages into one message in order for each page to be displayed on the screen.

As such, when the user selects a desired menu item using a button on the keypad while the text information such as the main menu of FIG. 5 is displayed on the screen, the DTMF signal corresponding to the pressed button is transmitted to the ARS server 110 through the call path. Is passed (409). In addition, the ISMS is transmitted to the ISMS processing server 120 through the ISMS (411). That is, when an ISMS including information about a button pressed by the mobile communication terminal 10 is returned, the ISMS is transmitted to the ISMS processing server 120 via the ISMSC of the mobile communication system. The ISMS processing server 120 receiving the information about the pressed button forwards it to the ARS server 120 (413).

The ARS server 120, which receives the information about the pressed button through the DTMF signal or through the ISMS, plays the voice message of the menu item corresponding to the pressed button (415). For example, when the user who viewed the main menu in FIG. 5 presses the first button, a voice message corresponding to the sub menu 1 is heard by the user. In addition, the ARS server 110 requests the ISMS processing server 120 to transmit the text message of the menu item corresponding to the pressed button (417), and the ISMS processing server 120 transmits the corresponding text menu to the ISMS ( 419). For example, in the example of FIG. 5, the submenu 1 is transmitted to the mobile communication terminal 10 by ISMS.

Meanwhile, in the case of FIG. 5, only menu items are transmitted to the ISMS. However, in the case of the voice information providing apparatus providing weather information, the weather information itself may be transmitted to the ISMS. For example, the top-level voice message is transmitted as follows: 'Today's weather is 1, tomorrow's weather is 2, daytime forecast is 3, and weather alert is 4'. If the user selects No. 1, the voice message is sent as follows: 'Today will be cloudy due to the pressure of the air pressure, it will rain once or twice, and the probability of precipitation is 50%.' It is also possible to send.

As mentioned above, although this invention was demonstrated to the several example, this invention is not limited to a specific Example. Those skilled in the art will appreciate that various changes and modifications can be made without departing from the spirit of the invention.

As described above, according to the present invention, it is possible to confirm information such as a code or a telephone number necessary for text without hearing all voice messages, thereby increasing convenience of a user connected to the ARS. In addition, since the necessary information can be confirmed by text, it is advantageous to be able to use the hearing impaired person or a person with dark ears. In addition, since the text information is transmitted using the interactive SMS, there is no need to perform an operation to check the text information during a call, and a mobile communication terminal equipped with an existing interactive text message function can be used as it is.

Claims (15)

In the text information providing method corresponding to the voice information in the voice information providing apparatus for providing voice information, A first step of transmitting, when there is a call connection from a mobile communication terminal, the highest level text information corresponding to the highest level voice scenario to the mobile communication terminal by using an interactive text message; When the mobile communication terminal selects a specific menu item, reproducing a voice scenario related to the menu item and transmitting text information related to the menu item to the mobile communication terminal using an interactive text message; Text information providing method corresponding to the voice information in the voice information providing apparatus having a. The method of claim 1, If the text information exceeds the one-time transmission capacity of the interactive text message, the text information is divided into a plurality of pages and transmitted to the interactive text message, respectively. How to provide text information. The method of claim 2, And the interactive text message divided into the plurality of pages includes information indicating the order of each page. The method of claim 3, The information indicating the page order corresponds to the voice information in the voice information providing apparatus, wherein a field indicating the page order is added to the teleservice ID indicating the interactive text message and the page information is transmitted in the corresponding field. How to provide text information. The method of claim 1, The voice information providing apparatus is a text automatic response system (ARS) characterized in that the text information providing method corresponding to the voice information in the voice information providing apparatus. The method of claim 1, And a voice mail system (VMS). The text information providing method corresponding to the voice information in the voice information providing apparatus. The method of claim 1, wherein the first step is If there is a call connection, step 1-1 determining whether the call connection terminal is a mobile communication terminal from information on the caller's telephone number; If the call connection terminal is a mobile communication terminal, steps 1-2 for starting playback of the highest level voice scenario; Steps 1-3, wherein the text information of the top level corresponding to the top-level voice scenario is transmitted to the caller's telephone number using an interactive text message. Text information providing method corresponding to the voice information in the voice information providing apparatus comprising a. The method of claim 1, And information on the menu item selected by the mobile communication terminal as a DTMF signal. The method of claim 1, And information on the menu item selected by the mobile communication terminal through an interactive text message. It has a connection interface with a telephone network, sends a voice prompt message when a call is received through the telephone network, sends a voice message of a menu corresponding to a DTMF signal input through the telephone network, and the outgoing telephone number is a mobile terminal. The ARS processing unit for requesting the interactive text message processing unit to transmit the text information corresponding to the voice message to the interactive text message to the outgoing call number when the voice message is sent; An interactive text message processing unit having an interface with a mobile communication system and transmitting text information corresponding to a voice message as an interactive text message in response to a request from an ARS processing unit. Voice information providing device having a. The method of claim 10, When the text information exceeds the one-time transmission capacity of the interactive text message, the interactive text message processing unit divides the text information into a plurality of pages and transmits each of the text messages as an interactive text message. Device. The method of claim 11, And each interactive text message divided into a plurality of pages includes information indicating the order of each page. The method of claim 12, And the information indicating each page order is added to a teleservice ID indicating an interactive text message and a field indicating a page order is transmitted with the page information included in the corresponding field. The method of claim 10, The voice information providing apparatus is a voice automatic response system (ARS) characterized in that the voice information providing apparatus. The method of claim 10, The voice information providing apparatus is a voice mail system (VMS).

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