KR100463397B1 - Service system and Service method for solving many difficulties in an enterprises, and a storage media for having program source thereof - Google Patents

Abstract

The present invention relates to a service system for relieving business difficulties and a method thereof and a recording medium recording the same. In the business problem relieving service system according to the present invention, at least one web server related to business trouble shooting is connected through a communication network. When a question is recorded on a website bulletin board provided by the server, the field to which the recorded question belongs is determined, and the recorded question is transmitted to the corresponding web server of the website information stored corresponding to the determined field, and the question is transmitted. And a host device that transmits the recorded answer to a web server that provides a website bulletin where the question corresponding to the answer was recorded when an answer is recorded on the website bulletin board, and information on a field related to the resolution of the business difficulties. It is more efficient to make all website bulletin boards supporting each other work together.

Description

Service system and service method for solving many difficulties in an enterprises, and a storage media for having program source

The present invention relates to a service system for resolving corporate difficulties and a method and a recording medium recording the same, and in particular, does not support any website bulletin board that supports resolving information in at least one of several fields related to corporate difficulties. When a question belonging to a field is recorded, the question is recorded on another website bulletin board that supports the field to which the question belongs, thereby enabling compatibility between all website bulletin boards related to the solution of the company's difficulties. And a method and a recording medium recording the same.

Information retrieval through web browsing on the Internet is useful for acquiring text or image information on common topics, but each user's specific specifics with regard to specific questions he or she wishes to address. It is often difficult to obtain information that is appropriate for the application. As a way to solve such personal questions, many websites operate bulletin boards.

If a user wants to solve a question they have through a bulletin board, the user searches for an appropriate website, writes a question in the bulletin board provided by the website, and waits for an answer. The expert selected by the website operator or the website operator records the answers to the questions recorded on the website bulletin boards, which are also made through the bulletin boards.

However, the question-and-answer method through such bulletin boards only provides information in a unique field for each website. Therefore, a user with a question must first search a website that provides information in a field that he / she wants to receive. There is a problem.

In particular, there are more than 300 websites that support relevant information to resolve corporate difficulties. Corporate difficulties include 12 sectors (founding, funding, personnel, location, technology, sales, trade / investment, manufacturing, distribution / Logistics, resources / energy, environment, and service industry), the 300 website bulletin boards support information in at least one of 12 fields.

Therefore, if a question belonging to a field not supported by the bulletin board is recorded on any website bulletin board that supports information related to the resolution of corporate difficulties, the question cannot be recorded. One of the inconveniences was to first search for a website that supports information in the field in which the question he wished to record.

Therefore, the present invention was created to solve such a problem, and stores website information for providing resolution information belonging to at least one field among various fields related to corporate difficulties by field, and records the information on an arbitrary website bulletin board. The service for resolving the difficulties and the method and the recording medium recording the same, by sending the question to the corresponding web server of the website information stored corresponding to the field to which the question belongs, so that the answer corresponding to the question can be obtained more quickly. The purpose is to provide.

In another aspect, the present invention, by storing the website information that provides resolving information belonging to at least one field among the various fields related to corporate difficulties for each field, and corresponding to the field to which the question belongs to any website bulletin The purpose of the present invention is to provide a system for easing the service and a method and a recording medium recording the same, by transmitting the stored website information to the corresponding web server, thereby making the entire website bulletin related to easing the problem.

In addition, the present invention, if the answer to the question sent as described above is recorded on the website bulletin board, by sending the recorded answer to the web server providing a website bulletin board where the question was recorded, the user has recorded the question Another purpose is to provide a service system and method for relieving corporate difficulties, and a recording medium recording the answers so that the answers can be confirmed through the website bulletin board.

1 is a configuration diagram of an enterprise trouble solving service system applied to an embodiment according to the present invention

2 is a diagram illustrating a website information DB stored in the host device of FIG.

Figure 3 is a flow chart of the business difficulties relief service method applied to the embodiment according to the present invention

4A and 4B are views for explaining an embodiment according to the present invention.

<Explanation of symbols for the main parts of the drawings>

100: interrogator terminal 200: Internet

310: start-up related web server 311: start-up related web page storage unit

320: first transmit / receive module 321: start-up bulletin board DB

410: fund-related web server 411: fund-related web page storage unit

420: the second transmission and reception module 421: fund-related bulletin board DB

500: host device 510: host web server

520: hub module 530: DB I / O control unit

531: Host bulletin board DB 532: Website information DB

533: message queue

In order to achieve the above object, the present invention provides a solution to a business distress, at least one or more web servers providing a web site having a bulletin board to answer questions and answers related to business distress through an internet network; An interrogator terminal that accesses the web server through the Internet network, retrieves information, and transmits and receives questions and answers; and a host device that enables transmission and reception of questions and answers between the web server and the interrogator terminal. The host device is connected through the Internet network, receives a question and answer recorded in a website bulletin board provided by the at least one web server, determines a field to which the question belongs, and transmits the question to the corresponding web server. A hub module for transmitting the answer of the corresponding question to the web server where the question was recorded; And by the control of the hub module, characterized in that it comprises a database unit for storing the received questions and answers, website information related to corporate difficulties, reading schedules of pre-stored questions and answers.

In addition, in the present invention, the web server, the question or answer recorded in the website bulletin board provided by the web server, through the web server to the host device, the answer corresponding to the transmitted question or answer, respectively Or a transmission / reception module for receiving a question from the host device through the web server; And a bulletin board database for storing the questions and answers received by the transmission and reception module and the questions and answers recorded in the website bulletin board provided by the web server, wherein the at least one web server includes: The above-mentioned problem is solved by the enterprise trouble shooting service system characterized by uploading a question or answer received by a transmission / reception module to a website bulletin board.

In the present invention, the hub module, the host transmission and reception module for transmitting or receiving questions and answers with the at least one web server, through the host web server; A management module for controlling the questions and answers received by the host transmission / reception module to be stored in a database unit and transmitting the questions and answers read by the control of the website interworking schedule module to the website selection module; A website interworking schedule module for controlling any question and answer stored in the database unit to be read according to a schedule stored in the database unit; And receiving any questions or answers read by the control of the website interworking schedule module from the management module, determining a field to which the transmitted random questions belong, and storing website information corresponding to the determined fields in the database. The above-mentioned problem is solved by the enterprise trouble shooting service system comprising a website selection module for controlling to be read from the book.

In addition, in the present invention, the database unit, under the control of the hub module, the host board DB that stores the questions and answers received through the host web server; A website information DB in which the website information related to the resolution of a business problem is classified and stored for each field under the control of the hub module; And a message queue in which a schedule of reading of questions and answers stored in the host board DB is stored. The above-mentioned problem is solved.

In addition, in order to achieve the above object of the present invention, the company's problem solving service method, the user connects to any web server related to the enterprise problem solving through a communication network and then question the website bulletin provided by the connected web server Recording the first step; A second step of determining a field to which the question belongs by receiving the question recorded in the first step; A third step of reading the website information stored corresponding to the field determined in the second step; And a fourth step of transmitting the question recorded in the first step to the corresponding web server of the website information read out in the third step. .

In the present invention, if the answer corresponding to the question is recorded on the website bulletin board provided by the web server to which the question was sent in the fourth step, providing the recorded bulletin, the website bulletin board where the question was recorded The above-mentioned problem is solved by the enterprise trouble shooting service method characterized by further including the 5th step of sending to a web server.

Also, in the present invention, the second step may include: storing the recorded question in a bulletin board database unit of the website; And receiving the question and storing the question in a host bulletin board database, and reading out the stored random question in connection with a previously stored schedule, wherein the second to fourth steps are performed. Alternatively, the second to fifth steps are performed on any questions read out in the second to second steps, and the above-mentioned problems are solved.

Also in the present invention, the fifth step, if the answer corresponding to the question is recorded on the website bulletin board provided by the web server to which the question was sent in the fourth step, the recorded answer to the bulletin board data of the website A step 5-1 storing the base; Receiving the recorded answer and storing it in a host bulletin board database, and reading the stored random answer in association with a previously stored schedule; And a fifth step of transmitting the read answer to a web server providing a website bulletin board in which a question corresponding to the answer is recorded. Solve it.

In addition, the recording medium recording the source of the business grievance service program of the present invention for achieving the above object is provided by the connected web server after the user connected to any web server associated with the business easing solution through a communication network A first process of recording a question on a website bulletin board; A second process of receiving a question recorded in the first process and determining a field to which the question belongs; A third process of reading website information corresponding to the field determined in the second process; And a fourth process for transmitting the question recorded in the first process to the corresponding web server of the website information read out in the third process. Solve one task.

In the present invention, if the answer corresponding to the question is recorded on the website bulletin board provided by the web server to which the question was sent in the fourth process, providing the recorded bulletin, the website bulletin board where the question was recorded The above-mentioned problem is solved as a recording medium on which the enterprise trouble shooting service program is recorded, further comprising a fifth process of transmitting to a web server.

Also in the present invention, the second process may include: a 2-1 process of storing the recorded question in a bulletin board database of the website; And a 2-2 process of receiving the question, storing the question in a host bulletin board database, and reading out the stored random question in association with a previously stored schedule. Alternatively, the second process to the fifth process is a recording medium for recording the enterprise trouble shooting service program, characterized in that is performed for any questions read out in the process 2-2, and solves the above problems.

Also, in the present invention, the fifth process, if the answer corresponding to the question is recorded in the website bulletin board provided by the web server to which the question was sent in the fourth process, the recorded answer to the bulletin board database of the website A 5-1 process stored in the; A 5-2 process of receiving the answer, storing it in a host database, and reading the stored random answer in association with a previously stored schedule; And a 5-3 process of transmitting the read response to a web server providing a website bulletin board in which a question corresponding to the answer has been recorded. The above problem is solved.

The objects, features and advantages of the present invention will be more readily understood by reference to the accompanying drawings and the following detailed description.

The preferred embodiment of the present invention includes embodiments such as a computer system and a computer program product programmed to execute the method for relieving entrepreneurship of the present invention. According to an embodiment of a computer system, a set of instructions relating to a computer program source designed to execute the enterprise trouble shooting service method reside in one or more memories (RAMs), and the set of instructions may be needed when needed by a computer system. Up to a computer program product on a recording medium such as a hard disk.

In the embodiment to which the present invention is applied, at least one web server for providing a website bulletin board related to resolving the enterprise problem through a communication network is connected to a host device, and in particular, the communication network is proposed to be the Internet.

1 is a block diagram of a business trouble shooting service system applied to an embodiment according to the present invention, the interrogator terminal 100; The Internet 200; Start-up related web server 310; A startup-related web page storage unit 311; First transmitting and receiving module 320; Start-up bulletin board DB (database) 321; Fund-related web server 410; Fund-related web page storage unit 411; A second transmission / reception module 420; Funding bulletin DB DB 421; And a host device 500.

The interrogator terminal 100 connects to the entrepreneurship related web server 310 or the fund related web server 410 corresponding to the web server that provides the website bulletin board related to the resolution of the entrepreneurship problem through the Internet 200. The question is recorded in a website bulletin board provided by the founding-related web server 310 or the fund-related web server 410.

The entrepreneurship related web server 310 or the fund related web server 410 may be a entrepreneurship related web page storage unit 311 or a fund related webpage storage unit 411 to the interrogator terminal 100 connected through the Internet 200. By sending a web page stored in the web site, the bulletin board is provided.

The first transmission / reception module 320 or the second transmission / reception module 420 may answer a question or answer recorded in a website bulletin board provided by the entrepreneurship-related web server 310 or the fund-related web server 410. And transmits an answer or question corresponding to the transmitted question or answer from the host web server 510 through the founding-related web server 310 or the fund-related web server 410. .

In addition, the founding-related web server 310 or the fund-related web server 410 uploads an answer or question received by the first transmission / reception module 320 or the second transmission / reception module 420 to a website bulletin board.

The founding bulletin board DB 321 or the fund-related bulletin board DB 421 includes the questions and answers received from the host device 500 by the first transmission / reception module 320 or the second transmission / reception module 420. Questions and answers recorded in the website bulletin board provided by the entrepreneurship related web server 310 or the fund related web server 410 are stored.

The host apparatus 500 includes a host web server 510; Hub module 520; DB input and output control unit 530; And a database unit 540.

The hub module 520 may include a host transceiver module 521; Management module 522; A website link scheduling module 523; And a website selection module 524, wherein the database unit 540 includes: a host board DB 541; Website information DB 542; And a message queue 543.

The host web server 510 is recorded in a website bulletin board provided by at least one or more web servers, ie, a start-up-related web server 310 or a money-related web server 410, related to solving a business problem connected through the Internet 200. Send or receive questions and answers related to resolving any difficulties.

The host transmission / reception module 521 of the hub module 520 may include at least one web server, ie, a start-up-related web server 310, for resolving corporate difficulties connected to the Internet 200 through the host web server 510. Or receiving a question and answer from a fund-related web server 410 and sending the received question to a web server capable of answering the question, wherein the received answer is a website bulletin board in which the question corresponding to the answer was recorded. Send to the provided web server.

The management module 522 of the hub module 520 may include a DB input / output controller 530 such that questions and answers received by the host transceiver module 521 are stored in the host board DB 541 of the database unit 540. To control.

In addition, the management module 522 may answer any questions and answers read from the host board DB 541 of the database unit 540 under the control of the website interworking schedule module 523 in the hub module 520. It transmits to the website selection module 524 in the hub module 520.

The website interworking schedule module 523 in the hub module 520 intersects with the read schedule stored in the message queue 543 in the database unit 540. Control of questions or answers to be read.

In addition, the website selection module 524 in the hub module 520 receives an arbitrary question and answer from the management module 522, and selects a field to which the transmitted question belongs among several fields related to corporate difficulties. Select a web server for determining and providing a web site bulletin board corresponding to the determined field; selecting a web server for providing a web site bulletin board in which a question corresponding to the transmitted random answer is recorded; The DB input / output control unit 530 is controlled to read the website information of the website information from the website information DB 542 in the database unit 540.

In addition, in order for the website selection module 524 to select a web server that provides a website bulletin board in which a question corresponding to any answer transmitted from the management module 522 has been recorded, the host transmission / reception module 521 may be selected. At the time of receiving the question, together with the website information for providing a website bulletin board in which the question was recorded, the management module 522 stores the website information received by the host transmission / reception module 521 with a website information DB ( Of course it should be controlled to store in 542).

In addition, the hub module 520 may be implemented to perform the above function because a program written in a cold-fusion language is mounted.

For reference, ColdFusion language is a language that enables dynamic data flow control, logical application, and user-centered interface. When ColdFusion language is used, data-based websites are compared to other languages. And it has the advantage that it is very easy to build the application.

The DB input / output control unit 530 stores and reads various data of the database unit 540 under the control of each component in the hub module 520.

In the host board DB 541 in the database unit 540, the questions and answers received through the host web server 510 and the host transceiver module 521 are sequentially controlled by the hub module 520. Stored.

In the website information DB 542 in the database unit 540, under the control of the hub module 520, the website information including the address of at least one web server related to the resolution of the corporate difficulties, Correspondingly stored in each relevant field (founding, funding, manpower, location, technology, sales, trade / investment, manufacturing, distribution / logistics, resources / energy, environment, service industry) (shown in FIG. 2).

In the message queue 543 in the database unit 540, a reading schedule of a question or answer stored in the host board DB 541 is stored.

The operation of the enterprise grievance service system according to the present invention configured as described above will be described in parallel with FIG. 3 which is a flowchart of the entrepreneurship remedy service method applied to the embodiment according to the present invention.

First, the user connects to the fund-related web server 410 associated with the resolution of corporate difficulties connected to the Internet 200 by using the interrogator terminal 100 (S301), which is provided by the accessed fund-related web server 410. After selecting the website bulletin board (S302), as shown in FIG. 4A, among the fields related to resolving corporate difficulties, the question of 'start-up business plan approval and factory establishment' related to 'start-up' is recorded (S303).

Subsequently, the second transmission / reception module 420 transmits the recorded question and website information to the host transmission / reception module 521 through the Internet 200 and the host web server 510.

The management module 522 controls the website information DB 542 to store the question received by the host transceiver module 521 and the website information on which the question was recorded by the DB input / output controller 530.

On the other hand, the website interworking schedule module 523 controls such that any question is read from the host bulletin board DB 541 by the DB input / output controller 530 by the schedule read from the message queue 543.

If the arbitrary question read out by the control of the website interworking schedule module 523 is the 'start-up business plan approval and factory establishment', the management module 522 is read by the website interworking schedule module 523. The question is sent to the website selection module 524.

The website selection module 524 determines a field to which the question transmitted from the management module 522 belongs (S304).

In addition, the website selection module 524 may include a DB input / output controller 530 such that website information including at least one website address stored corresponding to the determined “entrepreneurship” field is read from the website information DB 542. Control (S305).

Subsequently, the host transmission / reception module 521 transmits the read question to the founding-related web server 310 corresponding to the website address included in the read website information (S306).

As shown in FIG. 4B, the founding-related web server 310 receiving the read question records the question in a corresponding web page bulletin board, and then answers among the experts stored in the founding-related expert information DB (not shown). By selecting a possible expert and reading expert information corresponding to the selected expert from a company-related expert information DB (not shown), the first transmission / reception module 320 sends the address to the address of the expert included in the read expert information. The transmitted question can be sent.

On the contrary, as shown in FIG. 4B, the founding-related web server 310 receiving the read question records the question in the web page bulletin board, thereby allowing an operator who operates the webpage bulletin board to operate the webpage bulletin board. It may be to record the answer to the question through.

In this way, when an answer is recorded on the website bulletin board in which the question is sent (YES in S307), the first transmission / reception module 320 sends the recorded response to the Internet 200 and the host web server 510. It transmits to the host transceiver module 521 through.

In addition, the management module 522 controls so that answers received from the start-up related web server 310 are sequentially stored in the host bulletin board DB 541.

Meanwhile, according to the schedule read out from the message queue 543 by the website link schedule module 523, the management module 522 causes the DB input / output control unit 530 to respond to any answers stored in the host bulletin board DB 541. The website information in which the question corresponding to the answer is recorded is controlled to be read.

If the random answer read out by the control of the website interworking schedule module 523 is the 'start-up business plan approval and factory establishment', the host transmission / reception module 521 corresponds to the read response. The question is sent to the web server, that is, the money related web server 410 (S308), and the money related web server 410 uploads the answer to the website bulletin board, as shown in FIG. 4A.

Although the above-described embodiment of the present invention describes a service system and a method for relieving business difficulties and a recording medium recording the same, the present invention is not limited thereto, and various other modifications and changes may be made by those skilled in the art. Embodiments are, of course, included in the spirit and scope of the invention as defined in the appended claims.

As described above, the present invention integrates and operates a website bulletin board supporting information of at least one field among various fields related to entrepreneurship resolution regardless of the field supported by the website bulletin board. There is a more efficient effect that all the bulletin boards supporting the information of the field are linked with each other.

In addition, the present invention, if a question is recorded on a website bulletin board that supports information belonging to any field related to the resolution of corporate difficulties, and transmits the recorded question to the web server of the website information stored corresponding to the field to which the question belongs By doing so, even if the web site bulletin board on which the question is recorded does not support information in the same field as the question, the answer corresponding to the question can be obtained more quickly.

Claims (13)

At least one web server for providing a website having a bulletin board to answer questions and answers related to corporate difficulties through the Internet network; An interrogator terminal that accesses the web server through the Internet network, retrieves information, and transmits and receives questions and answers; and It includes a host device to enable the transmission and reception of questions and answers between the web server and the interrogator terminal, The host device is connected via the Internet network, receives a question and answer recorded in a website bulletin board provided by the at least one web server, determines the field to which the question belongs, and transmits it to the web server. A hub module for sending the answer of the question to the web server where the corresponding question was recorded; And Under the control of the hub module, the enterprise trouble shooting service system, characterized in that it comprises a database unit for storing the received question and answer, website information related to the business difficulties, the read schedule of pre-stored questions and answers. The method of claim 1, wherein the web server, The question or answer recorded in the website bulletin board provided by the web server is transmitted to the host device through the web server, and the answer or question corresponding to the transmitted question or answer is respectively transmitted through the web server. Transmitting and receiving module for receiving from the host device; And And a bulletin board database for storing the questions and answers received by the transmission and reception module and the questions and answers recorded in the website bulletin board provided by the web server. The at least one web server, the enterprise trouble shooting service system, characterized in that for uploading the question or answer received by the transmission and reception module on the website bulletin board. delete The method of claim 3, wherein the hub module, A host transmission / reception module for transmitting or receiving a question and answer with the at least one web server through the host web server; A management module for controlling the questions and answers received by the host transmission / reception module to be stored in a database unit and transmitting the questions and answers read by the control of the website interworking schedule module to the website selection module; A website interworking schedule module for controlling any question and answer stored in the database unit to be read according to a schedule stored in the database unit; And Receiving any questions or answers read by the control of the website interworking schedule module from the management module, determines the field to which the transmitted random question belongs, and the website information stored in correspondence to the determined field is stored in the database unit. Enterprise trouble shooting service system comprising a website selection module for controlling to be read from. The method of claim 3, wherein the database unit, A host board DB storing the questions and answers received through the host web server under the control of the hub module; A website information DB in which the website information related to the resolution of a business problem is classified and stored for each field under the control of the hub module; And And a message queue storing a reading schedule of questions and answers stored in the host board DB. A first step in which a user accesses an arbitrary web server related to entrepreneurship trouble via a communication network and records a question on a website bulletin board provided by the accessed web server; A second step of determining a field to which the question belongs by receiving the question recorded in the first step; A third step of reading the website information stored corresponding to the field determined in the second step; And And a fourth step of transmitting the question recorded in the first step to the corresponding web server of the website information read out in the third step. The method of claim 6, When the answer corresponding to the question is recorded on the website bulletin board provided by the web server to which the question was sent in the fourth step, transmitting the recorded answer to the web server providing the website bulletin board on which the question was recorded. The service method for resolving corporate difficulties, characterized in that further comprising a fifth step. The method of claim 6 or 7, wherein the second step, Step 2-1 of storing the recorded question in a bulletin board database of the website; And And receiving the question and storing the question in a host bulletin board database, and reading out the stored random question in connection with a previously stored schedule. The second step to the fourth step, or the second step to the fifth step is performed for any of the questions read in the step 2-2. The method of claim 8, wherein the fifth step, A fifth step of storing the recorded answer in a bulletin board database of the website when an answer corresponding to the question is recorded in a website bulletin board provided by the web server to which the question was sent in the fourth step; Receiving the recorded answer and storing it in a host bulletin board database, and reading the stored random answer in association with a previously stored schedule; And And a fifth step of transmitting the read answer to a web server providing a website bulletin board in which a question corresponding to the answer has been recorded. A first process of connecting a questionnaire to a website bulletin board provided by the accessed web server after the user connects to any web server related to the dissolution of the enterprise through a communication network; A second process of receiving a question recorded in the first process and determining a field to which the question belongs; A third process of reading website information corresponding to the field determined in the second process; And And a fourth process for transmitting the question recorded in the first process to the corresponding web server of the website information read out in the third process. The method of claim 10, If the answer corresponding to the question is recorded in the website bulletin board provided by the web server from which the question was sent in the fourth process, the recorded answer is transmitted to the web server providing the website bulletin board in which the question was recorded. A recording medium having recorded thereon the service program for relieving corporate difficulties, further comprising a fifth process. The method of claim 10 or 11, wherein the second process, A 2-1 process of storing the recorded question in a bulletin board database of the website; And And a 2-2 process of receiving the question and storing the question in a host bulletin board database and reading out any stored question in connection with a previously stored schedule. The second process to the fourth process, or the second process to the fifth process is performed for any questions read out in the 2-2 process, recording medium recording the enterprise trouble shooting service program. The method of claim 11, wherein the fifth process, A fifth process for storing the recorded answer in a bulletin board database of the website when an answer corresponding to the question is recorded in a website bulletin board provided by the web server to which the question was sent in the fourth process; A 5-2 process of receiving the answer, storing it in a host database, and reading the stored random answer in association with a previously stored schedule; And And a fifth process for transmitting the read response to a web server providing a website bulletin board in which a question corresponding to the answer has been recorded.