KR100420669B1 - A system and method for processing work request based on network - Google Patents

Abstract

A network based work request processing system and method for processing a work in response to a work request of a work requestor using a network, the method comprising: receiving work request information from at least one work requester, and automating a work based on the work request information Determining whether the task is possible, analyzing the work request information when the task automation is possible, identifying work processing target information and processing target client system based on the analysis of the work request information, and And processing a job corresponding to the job processing target information in a processing target client system, thereby drastically reducing a worker's work level and a processor's mistake that occur while processing work request information of a job requester manually. Not only Manpower and costs, including computer rooms, central point for managing a job request processing system can be significantly reduced.

Description

A system and method for processing work request based on network}

The present invention relates to a network-based work request processing system and method for automatically processing work in accordance with work request information of a work requestor using a network.

In the conventional system task request / process automation method, when a work requestor requests a work by telephone, fax, mail, document, etc., the work processor resolves the request by hand and notifies the work requester of the result. .

However, according to the conventional method, there is a problem that the job requestor cannot grasp the job processing situation until the job processor notifies about the result of the processing of his job.

In addition, since the work request and the request resolution result notification are performed between the work requester and the work processor, there is a problem in that security or security maintenance information in the organization is easily exposed to the outside because the approval process is not performed.

In addition, since the work requester has to handle the work request of the work requester manually, the work processing result may be different according to the level of the system management of the work processor, and the system error and failure by the work processor unfamiliar with system management It can also cause fatal problems to the system.

The present invention is to solve the above problems, comprising a client system and a server system and a network that can automatically process the work request information of the work requestor in the client module and provide the work request result to the work requester The purpose of the present invention is to provide a system and method for processing work requests based on the above.

1 is a schematic structural diagram of a network based work request processing system according to an embodiment of the present invention;

2 is a detailed configuration diagram of a job processing module of a client system included in a network-based job request processing system according to an exemplary embodiment of the present invention.

3 is a detailed configuration diagram of a server database that stores information registered and retrieved under the control of a server system in a network based work request processing system according to an exemplary embodiment of the present invention.

4 is a flowchart illustrating a method of processing a job based on job request information of a job requestor in a network-based job request processing system according to an exemplary embodiment of the present invention.

5 is a flowchart illustrating an operation method before registering work request information in a network-based work request processing system according to an exemplary embodiment of the present invention.

6 is a flowchart illustrating a method of transmitting work request information to the client system in a network-based work request processing system according to an exemplary embodiment of the present invention.

FIG. 7 is a flowchart illustrating a method of transmitting a job processing result processed by a client system to a server system and registering the same in a network-based job request processing system according to an exemplary embodiment of the present invention. FIG.

8 is an exemplary screen diagram of work request information for explaining grasping work processing target information and a processing target client system based on the work request information in a network-based work request processing system according to an exemplary embodiment of the present invention.

<Name of the code for the main part of the drawing>

130: server system 133: automatic security module

136: System Management Module 137: Task Scheduler Module

138: task processing module 140: workflow manager

143: parsing module 144: communication module for the server

145: Resource Management Module 146: History Module

147: System configuration module for the server 150: Server database

170: client system 173: communication module for the client

175: task execution module 177: execution control module

179: system resource allocation execution module

180: register / change execution module of the login identifier

181: disk allocation execution module 182: process registration execution module

183: change execution module of system-related files

184 backup / recovery execution module

185: Firewall registration / change execution module

187: System configuration module for clients 190: Client database

According to a preferred embodiment of the present invention for achieving the above object, in a network-based work request processing system comprising a server system and a client system, whether the work requestor has been granted an automation authority level and whether to process the work request; An automatic security module that determines whether the task corresponding to the work request information of the at least one work requestor can be automated based on whether the execution module exists or not, and if the task automation is possible, the priority is given to the work request information. And a system management module for reading out the work request information based on the priority, and a parsing module for analyzing the work request information to identify work processing target information and a processing target client system. Image on the job processing target information Operation-processing module that processes the tasks, and can include a client for a control module for controlling to register the job processing results processed by the operation-processing module.

In addition, the server system registers the system resource information of the work requestor in advance, and updates the changed information each time a job is processed based on the work request information of the work requester, the resource management module of the work request information It may further include a history module for managing the details from reception to processing and a server configuration module for controlling to register the job processing result processed by the client system.

In addition, transmission and reception of information between the server system and the client system may use socket communication.

According to another preferred embodiment of the present invention, the step of receiving the task request information from at least one task requester, based on whether or not the task requester has been granted an automation authority level and whether there is an execution module to process the task request Determining whether automation of a job corresponding to job information is possible; analyzing the job request information when the job automation is possible; determining job processing target information and processing target client based on the analysis of the job request information; A network-based work request processing method is provided that includes identifying a system and processing a job corresponding to the job processing target information in the processing target client system.

The method may further include assigning a priority to the job request information when the job automation is possible, and retrieving at least one job request information based on the priority.

The method may further include transmitting the job processing target information to the processing target client system using socket communication.

The processing of the job may include selecting an execution module based on the job processing target information, performing a job processing corresponding to the job processing target information in the execution module, and processing the job. The method may further include transmitting a job processing result to the server module.

In addition, the method may be applied for the job request information using the Internet.

The job request information may include at least one of system resource allocation information, registration / change information of a login identifier, disk allocation information, processor registration information, network information, change information of a system related file, backup / recovery information, and firewall registration / change information. It includes one.

Also, the method may use a server database including work requester personal information, work request information, work processing result information, and history information.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic block diagram of a network-based work request processing system according to an embodiment of the present invention.

Referring to FIG. 1, a network-based work request processing system includes a server system 130, a client system 170, a server database 150, and a client database.

Here, the server system 130 may be one, but the client system 170 is preferably composed of a plurality. This is because the server system 130 must manage all work requestors using the system, but the client system 170 must process and manage work request information of each work requester corresponding to the client.

However, the client system 170 does not necessarily need to exist as many job requestors. That is, even if the number of the work requestors registered in the server system 130 is nine, the client system 170 may be three. Thus, each client system 170 only needs to manage three work requestors.

The server system 130 is automated by the automatic security module 133 and the automatic security module 133 to determine whether to automate the task based on the task request information received from the task requester 100 using the Internet. The system management module 136 may be configured to give priority to the work request information and to register the work request information, and to read out the work request information based on the priority.

Here, the automatic security module 133 also performs an authentication check as to whether a work request processing system can be used based on the personal information of a pre-registered work requestor. In addition, the system management module 136 may assign a priority to the job request information capable of automating the job, and may perform at least a task scheduler module 137 to manage the progress of the job based on the job priority among the plurality of job request information. The job processing module 138 reads out one job request information and sends it to the parsing module 143.

In addition, the server system 130 parses the module 143 for determining the job processing target information and the processing client system 170 through word analysis based on the job request information read from the system management module 136. And a server communication module 144 for transmitting the job processing target information through the socket communication to the client system 170 determined from the parsing module 143 and receiving the processed job processing result from the client system 170. More).

In addition, the server system 130 registers the system information of the job requestor in advance, and then updates the changed information each time a job is processed based on the job processing target information and the job request. It further includes a history module 146 for managing details from the reception of information to processing.

In addition, the server system 130 is a server configuration module 147 for controlling to register the job processing results processed by the client system 170 and the processor (if it is impossible to automate the job request from the job security module) ( It further includes a workflow manager (WORKFLOW MANAGER) 140 for managing the workflow manually processed by 160.

The server database 150 will be described in more detail with reference to FIG. 3.

3 is a detailed configuration diagram of a server database that stores information registered and retrieved under the control of a server system in a network based work request processing system according to an exemplary embodiment of the present invention.

Referring to FIG. 3, the server database 150 includes personal information 152 of the job requestor, job request information 154, job processing result information 156, and history information 158. In addition, in the server database 150, all resource information of each client system 170 is registered for each work requester.

The work requester's personal information 152 may include a work requester's name, age, gender, social security number, occupation, affiliation department, address, telephone number, mobile phone number, and the like.

The job request information 154 includes a template in which the job requestor 100 has written a content to make a job request using a website operated by the job request processing system. Here, the contents include system resource allocation, registration / change of login identifier, disk allocation, process registration, network, system-related file change, backup / restore, and firewall registration / change, etc. It is desirable to be written as.

The job processing result information 156 includes information about a result processed by the client system 170 in response to the job request of the job requester 100 based on the job request information.

For example, the work requestor A's disk capacity is 5G bytes, but the work requestor A requests that the disk capacity be allocated an additional 2G bytes, and the work requestor A's client system 170 allocates the work requestor A's disk. When the capacity is allocated to 7G bytes, the changed 7G byte capacity of the job requestor A indicates the job processing result information.

The history information 158 means all details processed by the job request information of the job requestor 100. This includes the date and time when the work requestor 100 makes a work request, the progress of the current work, the work processing result, and the like.

The job processing result information 156 and the history information 158 among the information may always be provided to the job requestor 100 through a website.

Referring back to FIG. 1, the client system 170 includes a client communication module 173, a task execution module 175, and a client system configuration module 187.

The client communication module 173 receives the job processing target information transmitted through the server communication module 144 through socket communication and generates a job based on the job processing target information. The result is sent to the server system 130.

The job execution module 175 is a module for processing a job based on the job processing target information, which will be described in more detail with reference to FIG. 2.

2 illustrates a detailed configuration diagram of a task execution module among client systems included in a network-based task request processing system according to an exemplary embodiment of the present invention.

Referring to FIG. 2, the task execution module 175 includes an execution control module 177 and a plurality of execution modules 179, 180, 181, 182, 183, 184, and 185.

The execution control module 177 selects at least one execution module based on the job processing target information received through the client communication module 173, and executes a job corresponding to the job processing target information in the execution module. Command to process That is, if the job processing target information is about disk allocation, the execution control module transmits a disk allocation execution command to the disk allocation execution module 181 capable of executing disk allocation based on the job processing target information, The disk allocation execution module 181 executes disk allocation by a preset program.

The plurality of execution modules may include a system resource allocation execution module 179, a registration / change execution module 180 of a login identifier, a disk allocation execution module 181, a process registration execution module 182, and a change execution module of system related files. 183, the backup / recovery execution module 184, the firewall registration / change execution module 185, and the like.

When each execution module receives a job processing command by the execution control module 177, it is preferable that each execution module is implemented as a program in advance so as to process a job corresponding to the job request information.

Accordingly, the at least one execution module, which has received the job processing command by the execution control module 177, processes a job corresponding to the job processing target information by a preset program, and outputs the job processing result to the client system configuration. The module 187 transmits to the server system 130 using socket communication to register each.

Here, the job processing result is registered in both the server system 130 and the client system 170. However, the client system 170 registers only the job processing results of the single job requestor 100, but the server system 130 registers all of the upper job processing results of the plurality of job requestors 100.

The system configuration module 187 for the client controls to register the job processing result processed by the job execution module 175 in the client database 190.

The client database 190 includes information on the work requester's personal information, system resource information, disk capacity information, system related file change information, firewall registration / change information, and job processing result processed by the job execution module 175. Include.

4 is a flowchart illustrating a method of processing a job based on job request information of a job requestor in a network-based job request processing system according to an exemplary embodiment of the present invention.

Referring to FIG. 4, the work requester receives the requested work request information (step 310).

When the work requester prepares work request information by using a website operated by a server system, the server system receives the work request information. The job request information may include at least one of system resource allocation information, registration / change information of a login identifier, disk allocation information, processor registration information, network information, change information of a system related file, backup / recovery information, and firewall registration / change information. I include one.

Next, it is determined whether job automation is possible based on the job request information (step 320).

When the server system receives the work request information of the work requester, the work request information determines whether the work request information can be automatically processed by an automatic security module. That is, the automatic security module determines whether the work processing can be automatically performed based on the work request information in the case of the registered work requestor through an authentication process of checking the server database to confirm whether the work requestor is registered. In this case, the determination criteria is based on the existence of an execution module that can be processed by the client system and an automation permission level that grants the possibility of preset task automation for each task requester.

For example, it is determined that automation is possible when an operation requester granted an automation permission level and an execution module capable of processing the operation request of the operation requester among the execution modules of the client system managing the resource of the operation requester. Done.

Next, if it is possible to automate the task, the task request information is registered (step 330).

An operation before registering the work request information will be described in more detail with reference to FIG. 5.

5 is a flowchart illustrating an operation method before registering work request information in a network-based work request processing system according to an exemplary embodiment of the present invention.

Referring to FIG. 5, when task automation is possible, priority is given to the task request information (step 323).

In general, in the task scheduler module, the priority is given to the order in which the work requestor requests the work. However, when the work requester requests the work request to be urgently processed, the priority can be given earlier. When the work requester selects one according to the importance of the emergency from among the numerical items representing a separate emergency degree when the work requester makes a work request, the server system determines the priority of the emergency based on the number and gives priority.

For example, when there are 1, 2, 3, 4, 5 numeric items indicating the degree of urgency, work requestor A selects 2, work requester B selects 4, and the work requester A is less than the work requestor B. If the job is requested first, the server system gives priority to the job request information of the job requester B before the job request information of the job requestor A.

Next, the work request information to which the processing priority is assigned is registered for each processing order (step 326).

The priority of the work request information is compared with the priority of the plurality of work request information already registered, and are registered according to the processing order. This is intended to be faster when reading the plurality of job request information later, the scope of not skipping this process if necessary, and instead of registering at random instead of harming the operation process according to an embodiment of the present invention It does not matter in me.

Referring back to FIG. 4, at least one job request information of the registered plurality of job request information is read (step 340).

The job processing module reads the job request information at the most advanced priority based on the priority among the plurality of job request information registered in the server database and sends the job request information to the parsing module.

Next, based on the content of the job request information, the job processing target information and the client system to be processed are analyzed (step 350).

Step 350 may be easily implemented using a conventional parsing function.

Next, based on the analysis of the work request information, the client system processes the work corresponding to the work request information of the work requestor (step 360).

The job processing target information and the processing target client system are determined by analyzing the job request information in step 350, and the job processing target information is transmitted through socket communication between the server system and the processing target client system. Then, the processing target client system sends the job processing target information to the job execution module to process the job. The description of the task execution module has already been described above and will be omitted below.

Reference will be made to FIG. 6 to describe this in more detail.

6 is a flowchart illustrating a method of transmitting work request information to the client system in a network-based work request processing system according to an exemplary embodiment of the present invention.

Referring to FIG. 6, the word is analyzed based on the read operation request information (step 352).

The parsing module queries the words in the content of the job request information based on the job request information read out by the control of the job processing module. The words queried include nouns, adjectives, adverbs, verbs, and the like, but excludes research.

Next, the job processing target information and the processing target client system are identified based on the words (step 354).

The parsing module determines the job processing target information and the processing target client system based on the inquiry. That is, there will be a word about the job processing target information requested by the job requestor in the job request information, and the parsing module searches the word to determine the job processing target information based on the inquiry. Here, the job processing target information includes system resource allocation, registration / change of login identifier, disk allocation, process registration, network request, system-related file change, backup / restore, firewall registration / change, and the like.

Referring to FIG. 8, the analysis method by the parsing module will be described in more detail based on the work request information.

FIG. 8 illustrates a screen example of work request information for explaining grasping work processing target information and a processing target client system based on the work request information in a network-based work request processing system according to an exemplary embodiment of the present invention. .

Referring to FIG. 8, the work request information includes items related to a team, a requester, a system account name, a request system, and contents. Based on the request system 'toto2', the client system corresponding to 'toto2' is identified, and the information in the task is determined by analyzing words in the content. Referring to the screen example, the detected words are 'disk', 'capacity', 'lack of', uncomfortable, '5GB', 'more', 'stretch', 'please' and the like. Therefore, based on the detected word, it is possible to grasp that the job processing target information is "increase 5 GB to disk capacity."

Referring back to FIG. 6, an attempt is made to establish a socket communication between the server communication module and the client communication module in order to transmit the identified job processing target information (step 356).

Next, if socket communication is possible between the server communication module and the client communication module, the job processing target information is transmitted to the processing target client system (step 358).

Eventually, the job processing target transmitted in step 358 is processed by the step 360 (see FIG. 4). That is, the execution control module included in the job execution module in the client system designates an execution module most suitable for processing the job processing target information among the plurality of execution modules based on the job processing target information, and the execution module is configured to execute the execution module. Work is specified by the execution control module.

For example, if the job processing target information increases the disk capacity by 3 GB, the disk allocation execution module increases the disk capacity by 3 GB.

In this case, it is preferable that all the execution modules capable of processing the job processing target information are provided.

Next, at the same time as the job is processed in the job execution module, a job processing result is generated, and the job processing result is registered in the client database through the control of the system configuration module for the client of the client system, and the job processing result is recorded in the server system. Registers to server database through control of system configuration module for server.

This will be described in more detail with reference to FIG. 7.

7 is a flowchart illustrating a method of transmitting and registering a job processing result processed by a client system to a server system in a network-based work request processing system according to an exemplary embodiment of the present invention.

Referring to FIG. 7, after a job is processed based on the job processing target information in the job execution module, the job processing result attempts to connect to the server using the socket communication with the server communication module through the client communication module (step 372).

Next, when the connection with the server communication module is possible, the job processing result is transmitted (step 374).

Next, the job processing result is registered in the server database under the control of the server system configuration module (step 376).

Separately, it is sent to the resource management module and the history module and registered in the server database, respectively.

As already described above, the resource module not only manages all the hardware and software resources of the work request processing system, but also the work is processed according to the work request information of the work requestor so that the changed information (that is, the work is processed on each client system). And change the change information of each work requester). In addition, the history module integrally manages details of hardware and software resources generated when the work request processing system is initially started, and all changed information processed by the work request of each work requester.

On the other hand, the information stored in the server database is provided to each job requester through the website in response to the request of the job requester. That is, the work requester can check the processing progress and the processing result of the work request information through the website.

As described above, according to the network-based work request processing system and method of the present invention, the work request information of the work requester is automatically processed by the client system when automation is possible, thereby conventionally processing the work request information of the work requester manually. This can significantly reduce the level of work done by the processor and the mistakes of the processor.

In addition, according to the network-based work request processing system and method of the present invention, the work request information of the work requestor is automatically processed by using the server system and the client system, so that the human resources such as the computer room, the central control station, etc. to manage the work request processing system The cost can be significantly reduced.

In addition, according to the network-based work request processing system and method of the present invention, the work requester can check the progress of the work and the processing result through the website from time to time.

Although described in detail through the preferred embodiment of the present invention, the content is not limited to the field of the invention described in the claims below. In addition, it will be apparent to those skilled in the art that various changes and modifications can be made within the scope of the present invention.

Claims (10)

In the network-based work request processing method for automatically processing the work for the work request information received through the network, Receiving task request information from at least one task requester; Determining whether the task corresponding to the task information can be automated based on whether the task requester has been granted the automation authority level and whether there is an execution module to process the task request; Analyzing the job request information when the job automation is possible as a result of the determination; Identifying work processing target information and a processing target client system based on the analysis of the work request information; And Processing a job corresponding to the job processing target information in the processing target client system; Network-based work request processing method comprising the. The method of claim 1, The job request information, And at least one of system resource allocation information, login identifier registration / change information, disk allocation information, processor registration information, network information, system related file change information, backup / recovery information, and firewall registration / change information. How network-based work requests are handled. delete The method of claim 1, The method, Prioritizing the job request information when the job automation is possible; And Retrieving at least one work request information based on the priority; The network-based work request processing method further comprising. The method of claim 1, Processing the job, Selecting an execution module based on the job processing target information; Performing job processing corresponding to the job processing target information in the execution module; And Transmitting a job processing result of the job processing to a server module The network-based work request processing method further comprising. The method of claim 1, The work request information is a network-based work request processing method, characterized in that the application using the Internet. The method of claim 1, The method, A method for processing a network-based work request, comprising using a server database including work requester personal information, work request information, work processing result information, and history information. In the network-based work request processing system comprising a server system and a client system connected to each other by socket communication, The server system, An automatic security module that determines whether automation of a task corresponding to task request information of at least one task requester is possible based on whether the task requester has been granted the automation permission level and whether there is an execution module to process the task request; A system management module for assigning a priority to the job request information and reading out the job request information based on the priority when the job automation is possible; And Parsing module for analyzing the job request information to identify the job processing target information and the processing target client system Including, The client system, A job processing module for processing a job corresponding to the job processing target information; And Control module for client controlling to register the job processing result processed by the job processing module Network based work request processing system comprising a. The method of claim 8, The server system, A resource management module that registers system resource information of the work requester in advance and updates changed information each time a job is processed based on the work request information of the work requester; A history module for managing details of the work request information from receiving to processing; And System configuration module for server controlling to register the job processing result processed by the client system The network-based work request processing system further comprises. The method of claim 8, And transmitting and receiving information between the server system and the client system uses socket communication.