KR100389578B1 - Method for conference call service - Google Patents

Abstract

The present invention relates to a conference call service method for providing a conference call service using a VMS.

Conventionally, an extension subscriber who wants to conduct a conference call participates in a conference call through a series of operation procedures that perform a hook flash and dial a conference call code and another extension subscriber's telephone number, so that a lot of time is in preparation. There is a problem that this takes. In addition, a subscriber to which a call is first connected has to wait in a waiting state until another subscriber is connected.

The present invention transmits an announcement broadcast to a subscriber who wants to receive a conference call service using a VMS according to a conference call service scenario, and when the conference call holding time arrives based on the reservation information provided by the conference call service subscriber, the conference call arrives. By calling participants to join the conference call, the subscriber can be provided with the conference call service by simple operation. In addition, it is possible to reduce the time required for the conference call participants to join the conference call.

Description

Method for conference call service}

The present invention relates to a conference call service method, and more particularly, to a conference call service method for providing a conference call service using a VMS (Voice Mail System).

In general, a conference call service is a service that allows three or more parties to talk to each other at the same time. As shown in FIG. 1, a private branch eXchange (PBX) and a public switching telephone network (PSTN) are shown. Is connected to make a conference call using the switching function in the PBX, and the busy extension A has a hook flash, and the conference call code, e.g., # 5 and the other extension C's telephone number, Dial. In this case, when the extension subscriber A performs the hook flash, the counterpart subscriber B, who was previously on the call with the extension subscriber A, transitions to a standby state and hears a pending sound, and the extension subscriber A hears a dial tone.

As described above, when the extension subscriber A dials the telephone number of another extension subscriber C and the extension subscriber C answers, a conference call between the extension subscribers A, B, and C is made.

As described above, in the related art, an extension subscriber who wants to conduct a conference call must know exactly a series of operations for performing a hook flash and dialing the conference call code and another extension subscriber's telephone number. Since the other subscribers to the conference call through the process, there is a problem that takes a lot of time in the preparation phase.

In addition, a subscriber to which a call is first connected has to wait in a waiting state until another subscriber is connected.

The present invention has been made to solve the above-mentioned problems, by providing a guide call to the subscriber who wants to receive the conference call service using the VMS according to the conference call service scenario, the subscriber provides the conference call service through a simple operation Its purpose is to provide a conference call service method that enables receiving.

It is another object of the present invention to make conference call participants participate in a conference call by calling the conference call participants when the conference call holding time arrives based on the reservation information provided from the conference call service subscriber. To save time.

1 is a diagram showing the configuration of a conventional conference call service apparatus.

2 is a diagram showing the configuration of a conference call service apparatus according to the present invention;

3 is a view showing the configuration of a VMS in FIG.

4 is a flowchart for explaining a conference call service method according to the present invention;

*** Explanation of symbols for the main parts of the drawing ***

10. Telephone office information desk, 20. VMS,

21.NIM, 23.DPM,

25.CPM, 27.DKM,

30 CMS, 40 FES

A feature of the present invention for achieving the above object is, in a conference call service method for providing a conference call service using a VMS (Voice Mail System), when a call connection is made with a subscriber who wants to receive the conference call service, Sending a announcement requesting a registration number to a subscriber who is connected to the call and receiving the registration number from the subscriber; Determining whether the subscriber is a registered subscriber to a conference call service by searching the authorized registration number; Determining whether the subscriber is a scheduled conference participant when the subscriber is a registered subscriber to a conference call service; Associating a call to invite the subscriber to a scheduled conference if the subscriber is a scheduled conference participant; If the subscriber is not a scheduled conference participant as a result of the determination, sending a service selection guide to select one of a non-reserved service and a guide service, and selecting a service from the subscriber; When the service selected by the subscriber is a non-reserved service, transmitting a announcement requesting the participant information to the subscriber, receiving the participant information from the subscriber, and calling the participant based on the corresponding participant information; If the service selected by the subscriber is a reception desk service, connecting the call of the subscriber to the reception desk and receiving conference call reservation information from the subscriber connected to the call by the reception desk; Determining whether the conference call holding time has arrived based on the conference call reservation information received from the information desk, and calling the participant based on the conference call reservation information when the conference call holding time arrives. .

Hereinafter, a conference call service method according to a preferred embodiment of the present invention with reference to the accompanying drawings will be described in detail.

2 is a road showing the configuration of the conference call service apparatus according to the present invention, the conference call service apparatus according to the present invention includes a telephone company information desk 10, a voice mail system (VMS) 20, and a centralized management system (CMS). ) And a front end switching (FES) 40.

In such a configuration, the telephone company information desk 10 is the telephone number of the conference organizer provided at the time of reservation reception by the conference call service subscriber connected through the international leased line, the FES 40 and the VMS 20, the conference holding method, The date and time of holding the meeting, the number of participants, the telephone number, and the like are transmitted to the VMS 20. In addition, the attendee is guided to attend the conference based on the attendee information additionally provided by the conference organizer who is conducting the conference.

The VMS 20 stores reservation information (telephone number of the organizer of the conference, conference holding method, desired date and time of the conference, number and number of participants, etc.) received from the telephone company information desk 10 in a predetermined memory area, and a conference call. When the meeting time arrives, the meeting participants are called based on the attendee information in order to join the meeting participants, and the announcement is sent to the conference call service subscriber who wants to receive the conference call service according to the conference call service scenario. As shown in FIG. 3, the Central Processing Module (CPM) 25, the Data Processing Module (DPM) 23, the Network Interface Module (NIM) 21, and the Disk Module (DKM) 27 are shown. It is provided with.

In such a configuration, the CPM 25 controls the entire VMS 20 through IPC (Inter Process Communication) and LAN (Local Area Network) for transmitting and receiving messages between each module, and provides a conference call service to the NIM 21. It provides call processing function (connection, maintenance, recovery, etc.) for the connected call to receive the service, and manages various system related data such as network connection type and usage protocol and subscriber mailbox number.

The DPM 23 is a module that processes scenarios of various services. The DPM 23 controls the DKM 27 and performs data transmission between the DKM 27 and a port.

The DKM 27 is a mass storage device that stores voice information and the like and transmits and receives data to and from the DPM 23 in a small computer system interface (SCSI) manner.

The NIM 21 performs digital trunk connection, analog trunk connection, and inter-station signal processing with the PSTN.

Meanwhile, the CMS 30 has statistical and maintenance functions used for accurate call volume measurement and data analysis of the VMS 20.

The FES 40 processes the NO.7 protocol and is connected to the VMS 20 by highway, and performs trunk connection, switching control, alarm collection, and clock supply to the VMS 20. Then, the call connection between the conference call service subscriber and the VMS 20 to receive the conference call service through the international leased line is controlled.

As described above, the call processing message between the VMS 20 and the FES 40 is transmitted through UDP / IP (User Datagram Protocol / Internet Protocol), and the voice message is transmitted through the PCM highway (H / W).

4 is a flowchart illustrating a conference call service method according to the present invention.

First, in order to receive the conference call service, the subscriber subscribes to the conference call service, receives a registration number, and attempts to connect to the VMS 20 that provides the conference call service by pressing the conference call service number. After the international leased line that is physically linked to the international network), the call connection with the VMS 20 is made under the control of the FES 40 (S10).

As described above, when a call connection is made between the conference call service subscriber and the VMS 20 through an international leased line and the FES 40, the VMS 20 is a 'conference call service. Press the registration number and an asterisk. 'The registration number request message is sent to the subscriber connected to the call, and the subscriber is requested to register the registration number (S12).

The subscriber who receives the announcement from the VMS 20 connected to the call in step S12 presses a registration number and an asterisk according to the announcement.

Subsequently, according to the registration number requirement sent to the call-connected subscriber, the registration number is input from the call-connected subscriber (S14), and the corresponding subscriber is registered in the conference call service by searching for the registration number input from the call-connected subscriber. It is determined whether the subscriber is a (S16).

If the subscriber of the above process S16 determines that the subscriber is not a registered subscriber to the conference call service, the subscriber is not registered. Please use the information after registration. 'Send an announcement to the subscriber indicating that the subscriber is a non-registered subscriber (S18), and if the subscriber is a registered subscriber to the conference call service, it is determined whether the subscriber is a scheduled conference participant (S20). .

If the subscriber is a scheduled conference participant as a result of the above-described process S20, the subscriber connects the call to participate in the scheduled conference (S22), and if the subscriber is not a scheduled conference participant, the subscriber is informed. In order to be provided with a large service or a non-scheduled conference service, a service selection message “press 1 for a non-scheduled meeting and 0 for a connection with an information desk” is sent to the subscriber (S24).

In step S24, the subscriber who has received the service selection announcement from the VMS 20 presses the service code according to the announcement.

Thereafter, the service is selected from the subscriber according to the service selection guide sent to the subscriber (S26), and if the service selected by the subscriber is a non-scheduled conference service, the subscriber is informed about the meeting participants (number of participants, each of the participants). Receives a message requesting a telephone number) to receive information on the conference participants from the subscriber, and calls the conference participants based on the information on the conference participants received from the subscriber (S28, S30, S32, S34). .

On the other hand, if the service selected by the subscriber according to the service selection guide in the above-described process S28, the call of the subscriber is connected to the telephone station guide 10 (S36).

As described above, the telephone station reception desk 10 connected to the subscriber through the VMS 20 receives a conference call from the subscriber, and the telephone station reception desk 10 is the telephone number of the conference organizer when the reservation is received. , Requesting and receiving reservation information such as a method of holding a meeting, a desired date and time for holding a meeting, the number of participants and a telephone number, etc. are requested to the corresponding subscriber, and the reservation information provided from the subscriber is transferred to the VMS 20 (S38).

On the basis of the reservation information received from the telephone company information desk 10 in step S38, it is determined whether the conference call holding time has arrived (S40).

When the conference call holding time arrives as a result of the determination of step S40, the conference participants are called based on the reservation information (S42).

The conference call service method of the present invention is not limited to the above-described embodiment, and can be implemented in various modifications within the range allowed by the technical idea of the present invention.

According to the conference call service method of the present invention as described above, by sending the announcement broadcast to the subscriber connected to the call in the VMS according to the conference call service scenario, there is an effect that the subscriber can easily receive the conference call service. When the conference call holding time arrives based on the reservation information provided by the conference call service subscriber, the conference call participants are called to join the conference call, thereby reducing the time required for the conference call participants to join the conference call. It works.

Claims (5)

delete delete In a conference call service method for providing a conference call service using a VMS (Voice Mail System), When a call connection is made with a subscriber who wants to receive conference call service, sending a announcement requesting a registration number to the call-connected subscriber and receiving a registration number from the subscriber; Determining whether the subscriber is a registered subscriber to a conference call service by searching the authorized registration number; Determining whether the subscriber is a scheduled conference participant when the subscriber is a registered subscriber to a conference call service; Associating a call to invite the subscriber to a scheduled conference if the subscriber is a scheduled conference participant; If the subscriber is not a scheduled conference participant as a result of the determination, sending a service selection guide to select one of a non-reserved service and a guide service, and selecting a service from the subscriber; When the service selected by the subscriber is a non-reserved service, transmitting a announcement requesting the participant information to the subscriber, receiving the participant information from the subscriber, and calling the participant based on the corresponding participant information; If the service selected by the subscriber is a reception desk service, connecting the call of the subscriber to the reception desk and receiving conference call reservation information from the subscriber connected to the call by the reception desk; Determining whether the conference call holding time has arrived based on the conference call reservation information received from the information desk, and calling the participant based on the conference call reservation information when the conference call holding time arrives. Conference call service method characterized in that. delete delete