KR100363818B1 - An auto response system service method using ic card - Google Patents

Abstract

The present invention relates to an ARS telephone service method using an IC card.

The present invention stores the information of each ARS service provider in the IC card, when the voice guidance from the ARS service system, the voice chip as a voice recognition means embedded in the IC card recognizes the voice, ARS using the IC card It is to reduce the complicated steps in using the service.

According to the present invention, communication using the IC card is made convenient by simplifying the steps that should be performed when users make a phone call using the IC card.

Description

ALS service method using IC card {An auto response system service method using ic card}

The present invention relates to an ARS service method using an IC card, which stores information necessary for connection of a separate carrier within an IC card, thereby simplifying the user's processing steps required for the first communication in the ARS communication, and the user's convenience. In addition, it is possible to make a small payment using an IC card in cooperation with a separate small payment service provider.

In the related art, one embodiment of the ARS service is that an information provider installs an audiotex system using a 700 switched line of KT and provides various information to the user, and KT collects information usage fees from the user. It is a service that processes settlement for information providers. These ARS services are categorized by number, and the number and information provided include news (legal, traffic, and announcement of successful applicants) in the number of 700-2xxx, and economy (securities, real estate) in the number of 700-3xxx. (Investment price) information; education (culture, course, religion, college) information in the number of 700-4xxx; music, mobile communication greetings, comprehensive information in the number of 700-5xxx; and health (in the number of 700-6xxx). Medical, sports and leisure information; culture (art, film, video, and hobby) information in numbers 700-7xxx; fortune-telling, compatibility, and biorhythm information in numbers 700-8xxx; and 700- The number 9xxx provides job listings (job, gag and general information).

The basic technologies of the above-mentioned ARS service include voice response system (hereinafter referred to as IVR: Interactive Voice Response), voice mailbox system (hereinafter referred to as VMS: Voice Mail System), and automated attendant system (hereinafter referred to as AAS: Automated Attendant System ), An automatic dialing system (hereinafter referred to as an ADS (Auto Dialing System), and a Fax Sending System (FMS)).

In this case, the IVR is a function mainly used for the system to automatically receive a call from the user and guide the information to the user that has been input in the form of a voice in advance. The field of use of this function is used to provide various information in 700 countries such as event information, operation time guide of train, aircraft or bus, weather information of weather office, road traffic information.

The above-mentioned VMS is applied to the customer mailbox, personal mailbox simultaneous broadcasting, recording, reservation reception, and complaint reception as a voice mailbox function, and the contact function of KT's contact room service is introduced by the company operated by the company's customer support center and membership system. This is the system you are using.

The above-described AAS is a function for acting as a guide, the system automatically receives an incoming call, guides the connection number, and exchanges the call with the desired number.

The above-mentioned ADS is an automatic dialing function, which is attracting attention as database marketing is recently activated. The above-mentioned automatic dialing function is a system for automatically searching and storing stored customer and schedule data, and is mainly used for customer management, market research, survey and overdue notice.

The above-described FMS is a function of searching for data using ARS and transmitting the searched data to a user-specified fax number. Applications include learning information service at a private school or a study center, tour guide information of a travel agency, and product manual of a manufacturer. It is used for letters sent to members from various associations.

In addition to the above-mentioned ARS service, an IC card telephone may be used.

The above-described IC card includes a control unit for controlling the card inside a thin film material such as a conventional credit card, an input / output unit for performing data input / output between the IC card and an external device, and attribute information, user attribute information, and application program of the IC card. It consists of a storage unit for storing. The storage unit uses a semiconductor memory device of the same type as the nonvolatile memory.

In the ARS system using the IC card, when the user wants to use the ARS system, when the user inserts the IC card into the phone, the IC card reader performs the authentication card check, and when the authentication card check for the IC card is finished, When the user enters the ARS access number, the user enters the user number, that is, the IC card number, when the announcement starts from the ARS exchange of the connected ARS system according to the user input, and the counterpart number is received from the ARS exchange receiving the IC card number. You will be prompted to press. Accordingly, a communication channel is formed by the user pressing the counterpart phone so that the user can make a phone call with the counterpart desired by the ARS service.

As described above, the service procedure of the ARS system using the IC card in the related art has a problem in that the user has many troubles in making a telephone call.

The ARS service method according to the present invention for overcoming the above-mentioned problems is to equip the IC card with a voice recognition chip to enhance the convenience of the user by processing in the phone until the user inputs the telephone number to be called.

In addition, the ARS service method using the IC card according to the present invention has another object to perform a micropayment using the IC card.

1 is an overall configuration diagram of an ARS service system according to the present invention.

FIG. 2 is a diagram illustrating a configuration of the IC card issuer and the server computer of FIG.

3 is a diagram illustrating a configuration of an IC card.

4 is a block diagram showing a micro payment process using an IC card.

5 is a diagram illustrating the overall processing of the ARS service method using an IC card.

FIG. 6 is a diagram illustrating a subroutine of an ARS communication connection with a separate business communication company during the processing of FIG. 5.

7 is a diagram illustrating a small payment processing process with a separate telecommunication company.

Explanation of symbols on the main parts of the drawings

1: IC card telephone 2: ARS system

3: user PC 4: electronic payment support server

21: IC card control computer 22: IC card machine

23: IC card

In order to achieve the above object, the present invention stores a procedure of the ARS service performed during a telephone call using each IC card in a storage unit configured inside the IC card, and inserts the above-described IC card into the IC card telephone. By simplifying the procedure that occurs when a user makes a phone call using the IC card, the user can conveniently perform a charge call using the IC card.

Hereinafter, the present invention will be described in more detail with reference to the accompanying drawings.

1 is an overall configuration diagram of an ARS service system according to the present invention.

As shown, in order to provide the ARS service using the IC card 2 according to the present invention, a predetermined connection is made to the ARS system using the IC card 2 and through a public switched telephone network 7 (hereinafter referred to as PSTN). At least one IC card telephone (1) for allowing a user to make a telephone call with a desired counterpart by the procedure, a plurality of ARS systems (3) for providing ARS service, and a user accessing the Internet through a network communication network At least one or more user computers (5), and the micropayment server (4) that supports micropayments by the micropayment server provided in the ARS system, when the Internet accessor performs micropayments for goods or services on the Internet (4). It is composed of

Fig. 2 is a diagram showing the IC card issuing machine 22, the IC card issuing computer 21, and the IC card 2,

The IC card issuing computer 21 and the IC card issuer 22 exchange data via the RS232C cable 23, and inserts the IC card 2 into the IC card issuer 22 to transfer the data necessary for the IC card 2 to the IC card issuing machine. Will enter. The IC card issuing computer 21 has storage means for storing a program capable of inputting and outputting data to and from the IC card 2 therein, and the above-described IC card issuing machine 22 has an IC card issuing computer 921 and RS232C. The cable 23 is connected to each other to exchange data with each other, and the IC card 2 is inserted into the IC card issuer 22 to store information necessary for the IC card 2. The communication interface between the IC card issuing computer 21 and the IC card issuing machine 22 described above is not limited to the RS232C cable 23.

3 is a diagram illustrating a configuration of the IC card 2.

As shown in the figure, the IC card 2 according to the present invention, together with the control unit 31, the input / output unit 37, and the storage units 32 and 36 as components of the prior art, provides the ARS service according to the present invention. It is configured by adding a voice recognition unit 38 to simplify the procedure for receiving.

As described above, the above-described input / output unit 37 performs data input / output between the IC card 2 and the mechanism on which the IC card reader is mounted, and the storage units 32 and 36 store attribute information of the IC card. (33), the operation information of the identification information storage unit 34 of the IC card user and the IC card 2 is stored. The control unit 31 as one component of the IC card 2 drives an application program stored in the IC card 2 and performs input / output of data stored in the storage units 32 and 36. Further, a predetermined process is performed at the request of the mechanism that interacts with the above-described IC card 2, and the operation of the IC card 2 is controlled.

The storage unit includes a first storage unit 32 and a second storage unit 36, and is a semiconductor memory device capable of reading and writing. The first storage unit stores general information such as the attribute information storage unit 33, the identification information storage unit 34, and the operation program storage unit 35 of the IC card as in the conventional IC card. 2 The storage unit stores the information on the predetermined communication providers for providing the ARS service according to the present invention. The storage section does not need to be separated into the first and second storage sections but may be configured in the same storage section.

4 is a flowchart illustrating a micro payment process using an IC card.

As shown, when a user accesses an electronic commerce site and purchases a product or a service using a user PC equipped with a communication means, a process of performing the payment with the IC card according to the present invention is shown.

In order to perform the micropayment as shown, the e-commerce site enters into a contract with a predetermined telecommunications company on a predetermined basis to perform the micropayment. Here, the e-commerce site is an e-commerce site of a company that manufactures an IC card according to the present invention, which has entered into an alliance with a predetermined standard so that payment can be made by an IC card manufactured according to the present invention, and other sites are also prescribed criteria later. The micropayment by the IC card can be performed by affiliation with.

First, when a user inputs an access number and a card number for payment of a product purchase request to an affiliated carrier (S410), an electronic carrier according to the present invention receives the data inputted by the payment means of the affiliated carrier and authenticates it accordingly. The access authentication confirmation signal is transmitted to the commerce site (S412), and when the authentication is confirmed, the payment means of the telecommunications company transmits the authentication confirmation to the user PC (3) (S413). A signal for requesting a product code is transmitted to the user PC 3 (S414). When a user responds to a product code request and inputs a code of a product or service to be purchased through an input unit configured in the user PC 3, the user PC 3 sends information about the entered product code to a server of an e-commerce site. To transmit (S415). The server of the e-commerce site sends a balance confirmation request signal to the payment means of the telecommunications company (S416), and sends data about the balance to the e-commerce site server from the telecommunications company (S417), and the balance of the user who is the buyer The e-commerce site server receiving the information transmits data on the purchase confirmation and availability of the user PC (3) (S418), and if available, the user signals a purchase of the goods or services to the e-commerce site. When the purchase of the product occurs, the server of the e-commerce site requests a reduction of the purchase amount to an attached telecommunication company (S420), and the telecommunications provider transmits a purchase reduction confirmation signal to the server of the e-commerce site. (S421), the entire process of micropayment is processed by sending data having a purchase confirmation to the user PC 3. Company has an amount of information stored in accordance with the card number of the IC card using the IC card, or make a call, if you are making a small payment, thereby reducing the fee based on the amount of money saved.

The above-mentioned IC card does not store the amount information, and according to the number of the IC card, a separate telecommunication company performs the telephone fee and the small payment of the IC card with the amount information data.

Fig. 5 briefly shows the contents of data communication generated between the IC card telephone and the ARS system. When the IC card is inserted into the IC card telephone,

As shown in the figure, the IC card-equipped telephone transmits the access number to the ARS exchange (S51), and the ARS exchange receiving the access number transmits a announcement to enter the IC card number to the telephone (S52). The user who listens to the announcement for the number input enters the IC card number as the user number into the IC card telephone, transmits the input IC card number to the IC card telephone machine ARS switch system (S53), and receives the IC card number. One ARS system transmits an announcement to press the other party's number to the IC card phone (S54), so that the user can press the other party's telephone number and the user presses the other party's number (S55). This shows the process performed.

6 is an overall process of an ARS service method using an IC card according to the present invention.

As shown, the overall configuration of the ARS service method includes an operation of inserting an IC card offline (S61), a subroutine (S62) for performing ARS communication with a separate business telecommunication company according to the present invention, and an IC card telephone counterpart. When the number input wait state is entered (S63), the user ends the call by pressing the other party's telephone number (S64).

FIG. 7 is a subroutine of the ARS communication connection with a separate business communication company during the processing of FIG. 6.

The process of the ARS communication subroutine of the separate business communication company of Figure 6, if the user inserts the IC card,

Checking the authentication card in the reader of the IC card telephone (S71), and outputting the access number from the IC card when the check on the authentication card is finished, the IC card telephone sends a call request signal to the access number (S72), When the ARS system receives the call request signal and transmits the data of the announcement to the IC card telephone, the voice recognition unit of the IC card inserted in the IC card telephone recognizes the announcement and waits for the other party to make a call. Becomes Next, the step of step S63 of FIG. 6 is performed.

According to the present invention, as described above, when a user wishes to make a phone call using an IC card, communication using the IC card is facilitated by simplifying steps that the user must perform in the process of accessing the ARS system.

Claims (5)

In the ARS service method using an IC card, (1) inserting an IC card for each ARS service provider, which contains a connection processing procedure of the ARS system, into an IC card telephone when a user wants to make a call using an IC card; (2) checking the authentication card in the reader of the IC card telephone; (3) the IC card telephone reading out the access number of the separate telecommunication company stored in the storage unit of the IC card and sending a call request signal; (4) the IC card telephone forming the ARS system communication channel and recognizing the voice guidance data transmitted from the ARS system to the IC card telephone through a voice recognition unit embedded in the IC card; And (5) if the response signal is generated according to the voice guidance data of the ARS system recognized by the voice recognition unit, the IC card telephone includes a step in which the user enters a standby state where the user can press a counterpart phone number to be connected. ARS service method using an IC card characterized in that. The method of claim 1, wherein the IC card, ARS service method using an IC card, characterized in that the embedded voice recognition chip for recognizing the announcement sent from the ARS system. The method of claim 1, wherein the IC card, The ARS service method using an IC card, which is produced according to the separate telecommunications provider and stores therein an access process for each specific telecommunications company. The method of claim 1, wherein the IC card, An ARS service method using an IC card, characterized in that it is used as a micropayment means by a predetermined alliance with respect to micropayment between an e-commerce site of a separate telecommunication company and a company according to the present invention. The method according to claim 4, wherein the payment amount information on the IC card, The ARS service method using the IC card, characterized in that stored in the separate telecommunications company, managed by the card number of the IC card.