KR100359153B1 - Method and apparatus for service control in a wide-area call service system - Google Patents

Abstract

The present invention relates to a method and control of a call processing service of a wide area number guide system. The present invention provides a technology capable of quickly modifying, adding, and deleting a call processing related service, and controlling a step-by-step service for call processing.

Call processing service method and control technology by the service control function according to the present invention, when controlling the call processing related services performed in the global number guide system, a plurality of control logic and control logic for processing the call processing service Software can be easily managed in software.

Description

METHOD AND APPARATUS FOR SERVICE OF AWIDE NUMBERS AND METHOD AND APPARATUS FOR SERVICE CONTROL IN

The present invention relates to a call processing and information control technology of a wide area number guide system, and in particular, to modify, add, and delete service logic and data quickly and flexibly according to a change or addition of a service related to a call processing performed inside the system. It relates to a service control method and apparatus that can be.

Wide area number guide system is used to guide telephone number like 114 service or to provide customers with call processing related service such as three-way call. The method implemented by using is widely used.

For reference, techniques related to call processing of the wide area number guide system are described in US Pat. Nos. 5,140,611 and 5,652,791 and the like. However, the call processing service according to the prior art has many inconveniences and technical problems for the service operator to manage services related to call processing.

In other words, the hardware-only call processing service provides the service operator with the data generated in connection with the call management in the service management and service process for the modification, addition, deletion, etc. of the service in order to respond quickly to the user's various and improved service requirements. This is inconvenient because there is no way to manage.

Accordingly, there is a need for a method for solving the above-mentioned problems of the service control method in the conventional wide-area number guide system according to the related art and for a quick and efficient response in service management for an incoming call.

Accordingly, a first object of the present invention is to provide a service control method and apparatus capable of providing various services flexibly and quickly in a wide area number guide system.

A second object of the present invention is to provide a service control method and apparatus having a modular service control function for service control of a wide area number guidance system in addition to the first object.

The third object of the present invention is, in addition to the first object, through a service control function operating in a global number guide system, a control method for step-by-step service for incoming calls, flow control and message distribution between service logic programs, A service control method and apparatus for maintaining and managing call information between service logic programs are provided.

1 is a diagram showing the configuration of a call processing service system according to a preferred embodiment of the present invention.

2 is a diagram showing the configuration of a service control function (SCF) in accordance with the preferred embodiment of the present invention.

3 illustrates a message distribution workflow of a service control function in accordance with the preferred embodiment of the present invention.

4 illustrates a workflow of a procedure for performing service logic in accordance with a preferred embodiment of the present invention.

5 illustrates a workflow for initialization of a service control function in accordance with the preferred embodiment of the present invention.

6 is a flowchart illustrating a method of performing a call processing service of a PIB according to a preferred embodiment of the present invention.

7 illustrates a workflow of a TIB in accordance with a preferred embodiment of the present invention.

8 is a flowchart illustrating a method of performing a call processing service by a SLB or SIB according to the present invention.

<Explanation of symbols for the main parts of the drawings>

110: PBXDF (PBX driver function)

111: service control function (SCF)

112: terminal management system (TMS)

113: ECPA (EXCEL control processing application)

200: PIB (PBXDF interface block)

201: TIB (TMS interface block)

202: ECPA interface block

203: service logic processing block (SLB)

204: service independent block (SIB)

205: service logic program

210: internal message queue

211: message processing function block

220: call processing data

221: Number search result data

222: device information data

223: guide information journal data

224 service logic control information data

In order to achieve the above object, the present invention provides a method for controlling a call processing service of a global number guide system, wherein a service control function (SCF) for controlling a service of the global number guide system is used to guide the global number. A service control function including a service logic program for controlling logic according to a call processing service of a system and call processing related data for processing the logic is provided.

In addition, the present invention is a message distribution method for the service control function to control the call processing service of the global number guide system in order to achieve another object of the present invention, the step of receiving a message from the TMS or PBXDF Determining the message type based on the call number and the number of SLBs included in the message, transmitting the message to the internal message queue, and wherein each SLB and SIB is the respective SLB in the internal message queue. And reading and processing a message having the message type of SIB, wherein the service control function controls a call processing service of the wide area number guidance system, wherein the message is included in a message when the message is received. Reading service logic control information indicated by the received call number, wherein the read Invoking the service logic according to the type of message, if the service logic is selected, performing the service logic based on the data of the message received for the call, and after the execution of the service logic, the logic of the call It provides a service control method comprising the step of updating the control information according to the performance result.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a system configuration diagram showing a preferred embodiment of a call processing service system according to the present invention. Referring to FIG. 1, an exchange 100, a guide terminal 101, an operation terminal 102, a computer telephony integration (CTI) 103, a call control function 104, an external event management function 105, and an EMF 105 , L5P host 106, PBXDF (PBXDF) driver function (110), service control function (SCF) 111, terminal management system (TMS) 112, ECPA 113 Is shown. The operator may operate the system through the operation terminal 102, the guide may process the call processing related request through the guide terminal 101.

In addition, the service control function 111 according to the present invention is located at the host of the global number guide system computer telephony integration (CTI) 103, and performs overall call processing flow control and call information control to provide call processing services. Can be.

In addition, the PBXDF 110 may perform a function of transmitting and receiving a message between the EMF 105 and the service control function 111, and the TMS 112 may perform a function between the service control function 111 and the guide terminal 101. The ECPA 113 may perform a function of transmitting and receiving a message, and the ECPA 113 may perform a function of transmitting and receiving a message between the service control function 111 and the operation terminal 102.

2 is a diagram showing the configuration of the service control function 111 according to the present invention. Referring to FIG. 2, an internal message queue 210 is shown in the service control function 111, PBX drive function interface block (PIB; PBXDF interface block; 200), TMS interface block (TIB; TMS interface block; 201). ), An ECPA interface block (EIB) 202, and a service logic processing block (SLB) 203 are shown.

Also shown is a message processing function block 211 consisting of a service logic processing block (SLB) 203 and a service independent block (SIB) 204, including number search result data 221 and guide information journal data 222. Call processing related data 220 is shown, consisting of device information data 223, and service logic control information data 224.

The service control function 111 according to the present invention for the telephone number guide service and the information center operation handled by the exchange of the global number guide system, call switching function, call waiting information generation function, external call function, extension call function, Three-way call function, inquiry call status information generation function, interception function, inquiry call hold function, inquiry call direct connection function, voice announcement function, supervisor and guide connection function for emergency call request, supervisor by supervisor terminal call request And can be equipped with a courier connection function, a reconnection function, and a data processing function.

In addition, the service control function (SCF) 111 manages a service logic program that performs message flow control, message distribution, and call management related information management between service logic programs, and an FSM for accurate service processing for each call. (finite state machine) to manage call state, using event driven method to minimize call waiting time, create call processing related data for call service processing, call processing Ability to change and maintain call processing-related data generated according to a service, A service logic program can provide an interface with a terminal server using a message queue, A service logic program uses TCP / IP It can be equipped with a function to provide an interface with PBXDF.

The service logic program consisting of four basic threads of the PIB 200, the TIB 201, the EIB 202, and the SLB 203 according to the present invention can control logic according to a call processing service. Call processing related data 220 may be used to process service logic related to call processing, and to message type internal message queue 210 for performing call processing services. Is sent.

The message type sent to the internal message queue 210 according to the present invention may include a message name, a sending process, a receiving process, a length of a message, and a call number, a message type.

The message type stored in the internal message queue 210 according to the present invention may include information that a service logic processing block (SLB) 203 and a service independent block (SIB) 204 can determine and read their own messages. .

The service independent block (SIB) 204 according to the present invention is a thread for handling messages irrelevant to call processing, and a message used by a receptionist to log in to a work terminal running for service processing. A message used to log out to terminate the service processing, a message used to change the mode of operation of a receptionist during service processing, and a response to a monitor request of an event that is desired to be reported for service control. It can handle messages such as messages used, messages used to respond to event monitor cancellation requests from devices, and messages used to respond to requests for status changes from guides.

The service logic processing block (SLB) 203 according to the present invention transmits and receives a message related to call processing not processed by the SIB 204 to perform service logic, and one or more SLBs 203 may be generated.

The EPA (ECPA interface block) 202 according to the present invention may transmit / receive a message with the ECPA 113 that processes message transmission and reception between the operation terminal 102 and the service control function 111.

The TIB (TMS interface block) 201 according to the present invention receives a message from the TMS 112 which processes message transmission and reception between the guide terminal 101 and the service control function 111 and transmits the message to the internal message queue 210. .

The PIB (PBXDF interface block) 200 according to the present invention receives a call processing related message from the PBXDF (PBX driver function) 110, which processes message transmission and reception between the switch 100 and the service control function 111, and receives an internal message queue. Transmit to 210.

The number search data 221 according to the present invention may include an execution number, a search number type, an outgoing call type, and a direct connectable indication. In addition, the guide information journal data 222 according to the present invention may include an outgoing call type, a call type, a waiting time, a switching count, a search type, a calling number, and a guide number.

In addition, the device information data 223 according to the present invention may include a device type, a device name and additional information. In addition, the service logic control information data 224 according to the present invention includes a service processing step, a call status, a service type, a total number of devices in use, an upper call number from which a query call is derived, a query call number derived from a corresponding query call, and a batch. Work code, system call number, number search result information, guide information log number, guide information log, service start time, receptionist stop time, response broadcasting start time, the number of recordings for the inquiry, the number of eavesdropping for the inquiry , The number of attempts of the call, the previous step, the previous state, and the previous service.

3 is a diagram illustrating a workflow for message distribution of a service control function 111 according to a preferred embodiment of the present invention. Referring to FIG. 3, in the service control function 111, the message from the PBXDF 110 is received by the PIB 200 (step S300), and the message from the TMS 112 is received by the TIB 201 (step S300). )do.

After receiving the message in the service control function 111 (step S300), the message type is determined based on the call number and the number of SLBs included in the message (step S301). The PIB 200 and the TIB 201 then transmit the message whose message type is determined (step S301) to the internal message queue 210 (step S302). On the other hand, each SLB 203 and SIB 204 read and process a message having a message type of each SLB 203 and SIB 204 from the internal message queue 210 (step S303).

4 is a diagram illustrating a workflow for a procedure of performing service logic for a call processing service of a service control function 111 according to an exemplary embodiment of the present invention. Referring to Fig. 4, when the service control function 111 receives a message (step S400), it reads the logic control information indicated by the call number included in the message (step S401). Logic control information may include call number, message status, service type and service step.

Subsequently, after calling the service logic according to the type of the received message (step S402), the state of the logic control information for the call and the service step are examined to determine whether the received message is eligible, and then to the call. The service logic is performed based on the data of the received message and the logic control information (step S403). On the other hand, after the service logic execution (step S403) is finished, the logic control information of the corresponding call is updated according to the execution result (step S404).

5 is a diagram illustrating a workflow for initialization of the service control function 111 when the service control function 111 performs a call processing service according to a preferred embodiment of the present invention. Referring to Fig. 5, the service control function 111 generates a thread in the order of the EIB 202, the SLB 203, and the TIB 201 after performing initialization of the memory usage area (step S500) (step S501). ), The PIB 200 is executed (step S502).

6 is a diagram illustrating a work flow for a method of performing a call processing service of the PIB 200 when the service control function 111 processes service logic according to an exemplary embodiment of the present invention. Referring to FIG. 6, the PIB 200 performs interface initialization with the PBXDF 110 (step S600) and waits for receiving a message from the PBXDF 110 (step S601).

Subsequently, upon receiving the message from the PBXDF 110 (step S602), the message is transmitted to the internal message queue 210 to distribute the message (step S603). The above-described steps S601 to S603 continue to be performed until the service control function 111 ends.

7 is a diagram illustrating a workflow of a method of performing a call processing service of the TIB 201 when the service control function 111 processes service logic according to an exemplary embodiment of the present invention. Referring to FIG. 7, the TIB 201 performs interface initialization with the TMS 112 (step S700) and waits for receiving a message from the TMS 112 (step S701).

Subsequently, upon receiving the message from the TMS 112 (step S702), the message is transmitted to the internal message queue 210 to distribute the message (step S703). The above-described steps S701 to S703 continue to be performed until the service control function 111 ends.

8 is a diagram illustrating a workflow of a method of performing a call processing service by the SLB 203 or the SIB 204 when the service control function 111 processes service logic according to an exemplary embodiment of the present invention. .

Referring to FIG. 8, after the SLB 203 or the SIB 204 is generated, it waits for receiving a message (step S800). Subsequently, the SLB 203 or the SIB 204 in the waiting state receives the message from the internal message queue 210 (step S801), calls the service logic (step S802), and performs it (step S803). The above steps S800 to S803 continue to be performed until the service control function 111 ends.

The foregoing has outlined rather broadly the features and technical advantages of the present invention to better understand the claims of the invention which will be described later. Additional features and advantages that make up the claims of the present invention will be described below. It should be appreciated by those skilled in the art that the conception and specific embodiments of the invention disclosed may be readily used as a basis for designing or modifying other structures for carrying out similar purposes to the invention.

In addition, the inventive concepts and embodiments disclosed herein may be used by those skilled in the art as a basis for modifying or designing other structures for carrying out the same purposes of the present invention. In addition, such modifications or altered equivalent structures by those skilled in the art may be variously changed, substituted, and changed without departing from the spirit or scope of the invention described in the claims.

As described above, the service control function provided for the service control of the wide area number guide system according to the present invention adds a function to control the call processing related service composed of hardware by software, thereby providing a service control function. In addition, it can be used as a control means for step-by-step service for incoming calls.

The call processing service control method using the service control function according to the present invention, when controlling the call processing-related services performed in the global number guide system, for the service provided by the control logic according to the call processing service in software and It can be used to quickly modify, add, or delete a large number of data for processing control logic.

Claims (20)

A global number located in a computer telephony integration (CTI) host of a wide area number guidance system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. In the guide system, a service control function for controlling a service of the wide area number guide system, In order to control logic according to a call processing service of the wide area number guide system, one or more service logic blocks (SLBs) for transmitting and receiving call processing related messages to perform the service logic, and messages between an operating terminal and a service control function. ECPA interface block (EIB) for receiving messages from ECPA processing transmission and reception; TMS interface block (TIB) for receiving messages from TMS processing message transmission and reception between the guidance terminal and the service control function and transmitting them to an internal message queue; PBXDF interface block (PIB) that receives call processing-related messages from PBXDF (PBXDF, PBX driver function) that handles the sending and receiving of messages between external event management function (EMF) and service control function, and sends them to internal message queue A service logic program including any one or a combination thereof; Call processing data including any one or a combination of telephone number search result data, guide information journal data, device information data, and service logic control information data for the call processing; A message for the call processing data and a message type for performing the call processing service are stored, and a block for processing a message that is not related to the call processing service logic block (SLB) and a call processing service has its own message. An internal message queue for storing a message type that can be read by determining; Wide area guide device comprising a. delete delete The function of claim 1, wherein the service control function is provided for telephone number guide service and information center operation handled by the exchange of the wide area number guide system. Call transfer function; Call waiting information generation function; External calling function; Extension call function; Three-way calling capability; Call status information generation function; Interception function; Call hold function; Call direct connection function; Voice announcement function; Supervisor and receptionist connection to emergency call requests; Supervisor and guide connection function by supervisor terminal call request; Reconnection function; And Data processing function A wide area number guide apparatus characterized by having a function including any one or a combination thereof. The method of claim 1, wherein the function of the service control function The service logic program management function for performing functions including message flow control, message distribution, and call management related information management between the service logic programs; A function of managing call state by using a finite state machine (FSM) for accurate service processing by call and minimizing call waiting time by using an event driven method; Generating call processing related data necessary for call service processing, and changing and maintaining call processing related data generated according to the call processing service; The service logic program providing an interface with a terminal server using a message queue; And The service logic program provides an interface with PBXDF using TCP / IP. And a function including any one or a combination thereof. delete delete The message of claim 1, wherein the message processed by the SIB for processing a message unrelated to call processing is A message used by the receptionist to log in to a work terminal running for the service processing; A message used by the attendant to log out to terminate the service processing; A message used to change the mode of operation of the guide during the service process; A message used in response to a monitor request of an event desired to be reported and received for service control; A message used in response to an event monitor cancel request of the device; And Message used to respond to the state change request of the guide A global number guide device comprising any one or a combination thereof. The method of claim 1, wherein the data provided by the service control function for call processing Number search result data including any one or a combination of an execution number, a search number type, an outgoing call type, and a direct connectable display; Guide information journal data including any one or a combination of an outgoing call type, a call type, a waiting time, a change count, a search type, a calling number, a guide number, and information; Device information data including any one or combination of device type, device name, additional information; Service processing steps, call status, type of service, total number of devices in use, the parent call number from which the inquiry call is derived, the inquiry call number derived from the inquiry call, the batch call code, the system call number, the number search result information, and the information log. Number, guide information log, service start time, receptionist time, response broadcasting start time, number of recordings for the inquiry, number of interceptions for the inquiry, number of attempts of the call, previous step, previous status, previous service Service logic control information data including any one or a combination thereof A global number guide device comprising any one or a combination thereof. A global number located in a computer telephony integration (CTI) host of a wide area number guidance system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. A guide system, wherein a service control function for controlling a service of the wide area number guide system controls a call processing service of the wide area number guide system. Receiving a message from a terminal management system (TMS) or a PBX driving function (PBXDF) of the wide area number guidance system; Determining the received message type based on the call number and the number of SLBs included in the message; Sending the received message to an internal message queue of the wide area number guidance system; And The service logic block (SLB) and the SIB read and process a message having the message type of each of the SLB and the SIB from the internal message queue. Service control method comprising a. 12. The method of claim 10, wherein the message type of the SIB is a total number of SLBs, wherein each SLB further comprises processing the message type of 0 to (total SLB number-1). 11. The method of claim 10, wherein sending the message to the internal message queue further comprises prior to which the call number is sequentially determined within a call number useful in the global number guidance system. 13. The method of claim 12, wherein the message distribution in the service control function (SCF) further comprises determining a SLB to process according to the remainder of dividing the call number by the total number of SLBs and distributing the message. A global number located in a computer telephony integration (CTI) host of a global number guide system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. A guide system, wherein a service control function for controlling a service of the wide area number guide system includes a service logic processing method for controlling a call processing service of the wide area number guide system. The service control function receiving a message; Reading the logic control information indicated by the call number included in the message upon receiving the message; Calling the service logic according to the type of the read message; If the service logic is selected, performing the service logic based on data and logic control information of a message received for the call; And Updating the logic control information of the call according to the execution result after the execution of the service logic; Service control method comprising a. 15. The service control function of claim 14, wherein the logic control information comprises one or a combination of call number, message status, service type, service step. The method of claim 14, wherein the performing of the service logic further comprises: checking a state of the logic control information and a service step of a call to determine whether a received message is eligible. A global number located in a computer telephony integration (CTI) host of a wide area number guidance system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. A guide system, wherein a service control function controlling a service of the wide area number guide system performs a call processing service. (a) performing initialization of the service control function; (b) creating a thread in the order of an EIB, a service logic block (SLB), and a TIB; And (c) executing the PIB generated in step (b) Service control method, characterized in that to perform any one or a combination of these sequentially. A global number located in a computer telephony integration (CTI) host of a wide area number guidance system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. In the guide system, when the service control function for controlling the service of the global number guide system processes the service logic, PIB performs a call processing service, (a) performing interface initialization with the PBXDF; (b) after performing step (a), waiting for message reception; (c) after performing step (b), receiving a message from a PBXDF; (d) distributing a message to the internal message queue; And (e) the steps (b) to (d) are continued until the end of the service control function Service control method, characterized in that to perform any one or a combination of these sequentially. A global number located in a computer telephony integration (CTI) host of a wide area number guidance system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. A guide system, wherein a SLB or SIB performs a call processing service when a service control function controlling a service of the wide area number guide system processes service logic. (a) after the SLB or SIB is generated, waiting for message reception; (b) receiving a message from the internal message queue; (c) invoking the service logic; (d) performing the service logic; And (e) steps (a) to (d) are continuously performed until the end of the service control function Service control method, characterized in that to perform any one or a combination of these sequentially. A global number located in a computer telephony integration (CTI) host of a wide area number guidance system and having a service control function (SCF) that performs overall call processing flow control and call information control to provide call processing services. In the guide system, when the service control function for controlling the service of the global number guide system processes the service logic, TIB performs a call processing service, (a) performing interface initialization with the TMS; (b) after performing step (a), waiting for message reception; (c) after performing step (b), receiving a message from the TMS; (d) distributing a message to the internal message queue; And (e) the steps (b) to (d) are continued until the end of the service control function Service control method, characterized in that to perform any one or a combination of these sequentially.