KR100333955B1 - Auto-Calling System - Google Patents

Abstract

The present invention relates to an automatic telephone notification system, the operator 10 for determining and transmitting the situation in the main control room, and a program for automatically connecting the corresponding emergency contact network in a single operation is always kept on A built-in automatic telephone notification device 12, an exchanger 14 for connecting information input from the automatic telephone notification device 12 to a corresponding facility, a dedicated telephone 16 directly connected to the exchanger 14, Telephone station 18 which connects the dial signal inputted from the exchange 14 to the plurality of contacts 21 and 22 through the corresponding wired telephone communication network, and the wireless telephone network corresponding to the dial signal inputted from the exchange 14. It includes a mobile communication network (20) for connecting to the mobile phone terminal 23 or the pager 24 through a simple operation in the main control room when an abnormality occurs in a power plant, especially a nuclear power plant, etc. This is to establish an emergency contact system that can notify, convene or take urgent action in a short time.

Description

Auto-Calling System

The present invention relates to an automatic telephone notification system, and more particularly, to an emergency contact system that can notify, convene or make an urgent action in a short time by a simple operation in a main control room when an abnormality occurs in a power plant, particularly a nuclear power plant. An automatic telephone notification system for construction.

In the case of an emergency or emergency situation outside the working hours, especially in public offices, public offices, or general enterprises, in the past, the emergency contact network, which is prepared in advance, can be contacted or notified through a communication medium such as a telephone. There is an emergency contact network establishment system.

In particular, if there are practical personnel or operating personnel with handling hazards or high expertise, such as power plants for power supply, especially thermal or nuclear power plants, they must be contacted through the corresponding emergency contact network. In any case, should be operated safely, so in case of an error, report to the person in charge as well as to the person in charge immediately and make safe driving according to quick and accurate judgment.

According to the present invention, in the case of a facility or a system requiring reliability, stability or a high degree of expertise as described above, an operator operating in a main control room or the like in case of an emergency caused by an abnormality in a safety system and an important control system of a nuclear power plant is particularly required. Not only does it take a lot of time to get the emergency contact required by the person in charge while in operation, but it also greatly affects the safe operation of the power plant due to the loss of contact due to mis-operation or the inability to keep in touch. There was a problem that could result.

In particular, it was not easy to accurately communicate with emergency contacts or to check and call too many contacts.

The present invention has been made to solve the above problems, it is possible to notify the individual, group or members of the entire group in a single operation in a single operation, automatic phone call so that the correct situation delivery and immediate action can be made The purpose is to provide a notification system.

In addition, the present invention makes it possible to see at a glance the action status for the members who have been contacted, to easily enter information about the situation, to utilize all the communication media that can notify the members, and call from outside Another purpose is to be able to determine the current situation.

1 is a block diagram of an automatic telephone notification system according to the present invention;

2 and 3 are flowcharts of an automatic telephone notification system according to the present invention.

♣ Explanation of symbols for main part of drawing ♣

10: operator 12: automatic telephone notification device

14: exchange 16: dedicated telephone

18: telephone station 20: mobile operator network

21, 22: contact 23: mobile phone terminal

24: Pager

The present invention for achieving the above object, the operator for determining and transmitting the situation in the main control room, and always maintains the on state, the automatic built-in program for automatically connecting the corresponding emergency contact network with a single operation A telephone notification device, an exchange that connects information input from an automatic telephone notification device to a corresponding facility, a dedicated telephone directly connected to the exchange, and a dial signal input from the exchange to a plurality of contacts through a corresponding wired telephone network. The present invention can be achieved by providing an automatic telephone notification system including a telephone station for connecting and a mobile communication network for connecting a dial signal input from an exchange to a mobile telephone terminal or a pager through a corresponding wireless telephone network.

In addition, the present invention is the step of the system by the operator to select the individual, group or members of the whole according to the situation or the situation corresponding to the input through the automatic telephone notification device, the emergency of the configuration of the individual, group or the whole according to the situation Searching for a telephone number corresponding to a contact network; dialing a telephone number of a corresponding member; determining whether a telephone call has been received by dialing; and transmitting a guide voice set when the telephone is received. Confirming whether or not the receiver is the user according to the guidance voice, transmitting the set delivery message if the user is not, transmitting the set recording message if the user is not himself, Requesting re-entry if it is not possible to determine whether or not you are connected to the answering machine, Recording at the same time as the transmission of the set delivery message in response to the request for re-entry; determining whether the recording is completed; and sending and recording the delivery message and the recording message. Displaying the corresponding situation on the monitor of the automatic telephone notification device, databaseting the contact status at the same time as the display of the monitor by the corresponding program, and when the receiver does not receive or record the data. The method may include searching and dialing the next set phone number.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of an automatic telephone notification system of the present invention.

The operator 10 is a situation worker currently working in the main control room, and judges the situation that occurred at the power plant and makes an emergency call to a member corresponding to the occurrence of an abnormal condition or emergency, that is, a person in charge or a worker through an emergency contact network. You can take a worker.

The telephone notification device 12 is always kept ON and includes a program for automatically connecting an emergency contact network set in a single operation, and includes a personal computer or a server of the same or higher class. . The automatic telephone notification device 12 preferably includes a monitor, an input means, and an output means, and it is preferable that the automatic telephone notification device 12 can be operated continuously for 24 hours by an AC power supply (AC220V).

The program included in the automatic telephone notification device 12 is sequentially connected to all communication media (wired telephone, mobile terminal, pager, etc.) that can contact the corresponding member when the telephone notification is started. If you can not contact directly, automatic message recording is included. In addition, an automatic response function is included so that members can directly listen to the current emergency situation. In other words, in order to determine a more accurate situation in the state where the member has received the emergency call to the automatic telephone notification device 12 is able to listen to the current emergency situation and to record the voice of the member through the input of the password.

In addition, the emergency contact status can be monitored visually through the monitor, and the contact status can be modified and output by making a database. These programs can be used to enter or modify new data or to back up data.

The exchange 14 connects the information input from the automatic telephone notification device 12 to a corresponding facility, and an on-site exchange, an automatic telephone exchange, or the like is used.

The dedicated telephone 16 is directly connected to the switch 14 by a dedicated line, and includes a telephone connected to a member's home, living quarters, or a break room.

The telephone station 18 connects the dial signal inputted from the switchboard 14 to the plurality of contacts 21 and 22 through the corresponding wired telephone communication network, and connects the landline telephone through the general telephone line.

The mobile communication provider network connects the dial signal input from the switchboard 14 to a mobile telephone terminal 23 or a pager 24 that a member can receive through a corresponding wireless telephone communication network.

The system thus configured is operated by the flowcharts of FIGS. 2 and 3, which operation is performed as follows.

First, in step S100, the operator 10 selects an individual, a group, or a member of the whole according to the situation or situation by the operator by operating the corresponding program as the monitor and input means of the automatic telephone notification device 12 in step S100. Input through the phone notification device 12, and in step S101 retrieves the telephone number corresponding to the emergency contact network of the individual, group or the entire configuration according to the corresponding situation.

In step S102, the phone number of the corresponding member is dialed, and in step S103, it is determined whether the call is received by dialing.

Therefore, when there is a reception of the corresponding telephone call by dialing in step S105, the guide voice set is transmitted, and in step S106, it is checked whether the receiver is the person according to the guide voice. At this time, the announcement voice that is sent out, for example, 'Hello? This is the main control room of ○○ power plant. If the person currently answering the call is ○○○, please press 1, or press 2 '. If you are the person at step S107, send the set delivery message (a brief description of the current situation and your actions). If not in step (S108), if you do not send the set recording message (for example, please send the following information to the ○ ○ ○ Mr.). Therefore, if you are the immediate action will be taken after listening to the corresponding delivery message, even if you are not to be contacted by someone else.

In addition, in step S109, if the receiver cannot determine whether or not the user is due to a misoperation or is connected to the answering machine, a re-input is requested. In this case, the receiver cannot accurately input the key according to the guide voice. If the correct key input is not performed due to the operation of the answering machine or when the answering machine is running, a number of input opportunities are given to ensure accurate delivery through the steps S107 and S108, and guided by the answering machine. In the case of voice, recording of the set delivery message according to the guide voice (S110) is performed. This is the case that the landline phone to be received includes an automatic answering function or a recording function because the mobile communication terminal 23 is located in an area where reception is impossible.

In step S111, it is determined whether the recording is completed, and when the recording is not made, for example, when a recording or text message is not input through a wired telephone, a mobile communication terminal or a pager, and the like, In step S103, when the receiver has not received, step S104 of searching and dialing the next set phone number is performed.

In addition, in step S112, the automatic telephone call notification device 12 monitors a situation corresponding to when transmission and recording of the delivery message and the recording message are completed in steps S107, S108, and S111. In step S113, a database is created by a program corresponding to the contact status at the same time as the display of the monitor.

Further, after the database is created in step S113, the phone number of the next member corresponding to the group or the whole is programmed and searched and dialed in the step S104. Is repeatedly performed a predetermined time (for example, 3 hours) and a recovery (for example, every 10 minutes).

Through the database, it is possible to confirm the success and failure of the contact, and the transmission contents are automatically stored in the year, month, day, time and transmission status in the dial report.

In addition, when the user wants to listen to the situation by calling the main control room in the performance of the system, the following procedure is performed.

First, in step S120, a call received from the outside is received by the automatic telephone notification device, and in step S121, a prompt message is sent by the answering machine at the same time as the reception.

In step S122, the key inputted after sending the guide message is determined. That is, the caller enters the corresponding key according to the guide message. At this time, the guidance message is, for example, '○○ Electric Power Corporation ○○ Power Plant Main Control Room. This is a contact phone for essential personnel of the plant. ' And the message 'Please enter your employee number'. At this time, when the caller is an employee, the employee number is entered.

In addition, in step S123, the automatic switching notification device 12 determines whether the entered employee number is a valid number, and then outputs a corresponding guide message when it is a valid number in step S124. In other words, the information message is, for example, '○ if you want to hear the situation of unit ○, ○ if you want to hear the situation of unit ○, and press ○ at the end'.

Therefore, in step S125, the input number is selected according to the guide message, and if the selected number is, for example, 1 or 2, the step (S126) and the step (S127) of sending out a corresponding situation or guide message, respectively. Perform. In addition, when the input number is a number or code other than the designated number, the announcement message sending function is terminated.

In addition, in the step (S123), if there is an entry of a predetermined number of passwords and not an effective employee number, the employee may go to the management service mode and directly record the situation or delete the recorded contents of the employee. The step S128 is performed.

As such, in the present invention, the automatic telephone notification function for the situation is displayed at a glance through the monitor, and the displayed screen is divided into a screen for transmitting the situation, a screen for the main operation, and a screen for reporting. .

In the status transmission screen, each recording button according to the situation of the relevant power plant, a button for transmitting the stationary status of the power plant, a button for transmitting the output decay status to the power plant, and Includes buttons for use as needed for your situation.

In addition, the screen for the main work includes a window in which the employees according to the current situation or department are configured in the form of a tree, a channel status window indicating the current transmission status and status, and a transmission target as necessary. It includes a transmission task window for selecting and sending, a transmission option window for selecting the transmission range and the number of transmissions, and a data management window for displaying data for the selected employee on the tree, or for modifying, inserting, and deleting data. have.

In addition, the report operation screen includes a report status field indicating the transmission result of each data, an icon indicating a group, a waiting icon indicating data that is not currently called, and a screen mode indicating an option to change the report screen. It includes a change column and a result view column that shows the status of a report that is currently in progress, and also failed to exceed the number of unsent, in transit, successful transmission, recording, transmission times of pagers or mobile communication terminals, and voicemail. The case icon is included.

Such automatic telephone notification system of the present invention is to automatically convey the urgent or emergency situation of the workplace, which has a high degree of expertise or risk, and may be applied to a general public institution or a public office or an enterprise. However, the present invention is not limited only to the above, and modifications and variations are possible.

In the above-described automatic telephone notification system of the present invention, when an abnormal situation or emergency of a power plant occurs in a power plant or the like, an operator or a member of the main control room can be used in a single operation through an automatic telephone notification device. Make a phone call, call a phone call using a landline phone or a mobile phone or pager.If you are not in charge, make a voice recording of the situation, and answer automatically if you want to listen to the situation. It includes the function to notify the relevant situation or emergency or emergency by the function, so that the user can be contacted as soon as possible, and the contact status can be displayed and printed visually for more immediate and accurate action. Automatic telephone notification from power plants, public institutions, government offices or companies In the case of using the system, it is possible to quickly establish and communicate with the emergency contact network, thereby increasing convenience.

Claims (5)

An operator 10 for judging and communicating the situation in the main control room, Automatic telephone notification device (12) with a built-in program that keeps on all the time and automatically connects the corresponding emergency contact network with a single operation, An exchanger 14 for connecting information input from the automatic telephone notification device 12 to a corresponding facility; A dedicated telephone 16 directly connected to the exchange 14, A telephone station 18 for connecting a dial signal input from the exchange 14 to a plurality of contacts 21 and 22 through a corresponding wired telephone communication network; Automatic telephone notification, characterized in that it comprises a mobile communication provider network 20 for connecting the dial signal input from the exchange 14 to the mobile telephone terminal 23 or the pager 24 through a corresponding wireless telephone communication network. system. The system of claim 1 wherein the system is Step (S100) and the operator 10 selects the individual, group or members of the whole according to the situation or situation to the operator through the automatic telephone notification device 12, Searching for a telephone number corresponding to an emergency contact network of an individual, a group, or an entire configuration according to a situation (S101); Dialing the phone number of the corresponding member (S102), Determining whether a call has been received by dialing (S103); Transmitting a guide voice set when there is a call (S105); Confirming whether the receiver is the user according to the guide voice (S106); In the case of the user, sending a set delivery message (S107), If not, sending a set recording message (S108), Requesting re-entry if the recipient cannot determine whether or not he or she is due to misoperation or is connected to the answering machine (S109); Recording at the same time as the transmission of the set delivery message in the case of the answering machine according to the request for re-entry (S110); Determining whether the recording is complete (S111), Displaying a situation corresponding to the transmission and recording of the delivery message and the recording message on the monitor of the automatic telephone notification device (S112); And databaseting the program by the corresponding program for the contact situation at the same time as the display of the monitor; And (S104) searching and dialing the next telephone number set when the receiver is not received in step (S103) or recording is not performed in step (S111). 3. The automatic telephone notification system according to claim 2, wherein after the creation of the database is made in step S113, the telephone number of the next member corresponding to the group or the whole is searched and dialed. 3. The automatic telephone notification system according to claim 2, wherein the searching and dialing of the next telephone number set in the step (S104) is performed repeatedly for a predetermined time and number of times. The method of claim 2 wherein in performing the system Receiving a call from the outside (S120), Sending a prompt message at the same time as receiving (S121), Entering the employee number according to the guide message (S122), Determining whether the entered employee number is a valid number (S123), If it is a valid number, outputting the corresponding guidance message (S124), Selecting the input number according to the guide message (S125); Transmitting the corresponding guide message according to the input of the corresponding number (S126) and step (S127), And (S128) providing a management service when there is an input of a corresponding password instead of the input of the effective employee number.