JPH09186797A - Aural message response device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a 2-way information transmission mechanism quickly and surely by receiving disaster-related information or the like at all times and starting the automatic message response system as soon as information indicating the need for taking a specific system is received. SOLUTION: This system has an aural response processing unit in addition to communication means such as a telephone set, a pocket bleeper, and a facsimile equipment and is started when the system receives information indicating the need for taking a specific disaster prevention organization. When the system is started, the system informs disaster prevention related information to be instructed to a telephone set 5, a pocket bleeper 6 and a facsimile equipment 9 or the like possessed by each person in charge. Each person in charge to be called makes a phone call by using a telephone set 12 of a push button line so as to report whether or not the person visits the center as the specified organization. The system displays a response from each person in charge onto a screen of a headquarters 1 and delivers a facsimile text indicating a contact state to each person in charge and reserved number of persons or the like to each relating function.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice call response device for the purpose of maintaining a communication network between persons in charge of an emergency such as disaster prevention related information, disaster information, failure occurrence information, accident occurrence information and the like.

[0002]

2. Description of the Related Art Since the Great Hanshin Earthquake, public awareness of the disaster has been abundantly enhanced, and in the event of a disaster, the accuracy, quality and speed of transmission of information, and certainty have been renewed.

On the other hand, due to problems such as personnel costs and maintenance costs, it is the actual situation that it is difficult to deploy more personnel than is usually necessary. In addition, as various types of automation progress, or as information becomes more fragmented and specialized, specialized knowledge is often required for various judgments, and it may be necessary to contact the person in charge directly and receive instructions. Mostly.

[0004] In reality, most of the time, people using a pager or telephone use a contact network to convey information according to a set promise. The accuracy of information, speed of transmission, and certainty. Is not enough.

Recently, it has become possible to receive information as data that has been converted into information. For example,
It can be delivered as data such as weather information, tsunami information, and earthquake information. Also in the fields of security and maintenance, most information will be digitized and sent due to improvements in sensor technology or automation.

Further, due to the market opening policy in the communication field, not only general public telephones but also facsimiles and mobile communication terminals such as mobile phones and pagers have been widely spread.

Under these circumstances, various systems have been proposed for transmitting observation data such as water levels of rivers and dams to remote bases using a telephone line. For example, Japanese Patent Application Laid-Open No. 50-62301 describes a method of transmitting a remote observation network for weather conditions and a monitoring station by using a telephone line.
No. 55-146596 describes that a telephone line is used as a river alert automatic call responding device to transmit an alert to a telephone (receiver) registered in advance.

Further, Japanese Laid-Open Patent Publication No. 58-151763 has a means for converting the measured data detected by an external sensor into a voice signal and synthesizing these voice signals as a data transmission system of a telemeter. A method for transmitting a synthetic voice signal to a receiving station via a communication line is described.

[0009]

However, what is common to each of these systems is that a normal telephone is simply used as an information terminal by utilizing the public line of a general subscriber telephone, or if the telephone is unanswered, a call is made or a call is returned. It has a function of transmitting a required message by continuously calling the other party prepared next, and has only one-way transmission capability only for reception. Even if an answering machine is installed at a transmitting station to answer inquiries about transmitted information, this is not automated but is performed by a person. Therefore, the system was not a system that can instruct and enable the next processing by the voice signal received from the telephone as the terminal.

According to the present invention, in addition to the abundance of computerized data and the spread of mobile communication terminals described above, a computer is used to fuse them to construct an unmanned, quick and reliable two-way information transmission mechanism by voice. Is what you are trying to do.

[0011]

[Means for Solving the Problems] That is, a central transceiver connected to a computer that stores data and has a function of converting communication information into voice information, and the central transceiver is provided with external sensor information. Or it is not directly connected to various information sources via a telephone line, and is also connected to a large number of terminal transceivers via a telephone line. The next instruction for bidirectional information transfer and response, and the transfer according to a preset program The above-mentioned problem is solved by the voice notification response device to be executed.

The terminal transceiver used here is one or more of a stationary or portable telephone, pager, personal computer having a communication function (PDA: Personal Digital Assistance personal information terminal is included), facsimile and the like. It is a combination. Although the pager itself only receives and does not have a transmission function, it can play a role in this device when used in combination with other terminal transceivers.

[0013]

1 is a block diagram of an embodiment of the present invention. According to the present invention, at the headquarters 1 of the information source, for example, the information 2 such as weather information from the Japan Meteorological Association is always received through the dedicated line, and the system 3 starts as soon as the information which needs to be regulated is received. Data accumulation 4 is performed, and the information 2 is converted into a voice message and character information and prepared, and the following telephone work is automatically performed.

First, the activation of the system by this apparatus will be described. As a first method, whether or not the information source headquarters 1 automatically calls the person in charge who is in charge of the information to be transmitted and activates this voice alert response device to call the person in charge Ask for judgment. In addition, as a second method, the person in charge can operate the dial with the promised ID and the designated instruction, or after calling,
If there is no instruction from the person in charge within a predetermined time, this system will be started automatically. There are three methods for starting the system, the above-mentioned two methods and the third method, which is a manual method.

When these systems are activated by these methods, telephone service 6 for each person's telephone 5, pager call 8 for pager 7 or FAX delivery 10 for facsimile 9 is carried out, and the contents of the weather information issued are displayed. Replace with a letter and start the call. After the call is completed, this time waits for a call from the caller. At the same time, a message can be transmitted to the incoming telephone and a reply can be received 11, that is, a two-way information transferable telephone 12 or a remote LAN node 13 can be used for two-way communication with a laptop computer 14 or the like. To do.

The called person makes a call to a predetermined telephone number by using a push signal telephone, that is, a push line telephone 12 or a push tone signal sending function telephone 15, etc. According to the voice guidance of the device, tell by dialing who you are and whether you can move out according to the rules.

This apparatus stores data 4 in the computer of the head office 1 according to the instructions received from each person in charge by telephone, and displays the contents on the screen. Until a prescribed number of personnel are secured, an unconfirmed person in charge, that is, a person who does not have an answer as to whether or not she can move out is repeatedly called until a response is received. This progress / result is always displayed on the screen of headquarters 1.
You can also check from outside via a telephone line.
As described above, when the terminal transceiver is, for example, a laptop computer 14 having a communication function, it is connected by the remote LAN node 13. All sending and receiving situations are recorded and printed by the storage device. For branch offices that need to communicate information, the received weather information,
FAX delivery 10 of the status of contact with each person in charge and the status of securing personnel is carried out by facsimile.

Now, the receiving operation on the terminal transceiver side will be described in more detail. First, when received, confirmation and reply of the received contents are made. If the receiving side is the person in charge of transmitting to each person in charge, dial his / her staff number and password according to the voice guidance. If it is necessary to activate the device, press the necessary instruction, for example, the numeral 5 on the dial. Once the device has received the information,
You can say so and send a message to hang up the phone. As an example of the message, XX month XX day XX hour XX minute XX local XX alarm has been issued, "Please enter staff number", "Enter password", "○○
Do you want to start calling the regime? Dial 5 to start
If you don't need it, please press dial 0 "," I received the instruction, please hang up ".

When the receiving side is each person in charge, the staff number is input according to the voice guidance (a password can be set if necessary), and if the attendance is possible, the numeral 5 is pressed. When the system is certain to receive the information, it will announce it and send a message to hang up.

FIG. 2 is a functional block diagram of the voice response notification device. Since all the functions are described in this figure, no special explanation is required.
The transmission of the abnormal state change that is performed unattended is performed unattended according to a predetermined promise. That is, the telephone service keeps sending a voice message to a plurality of telephones repeatedly, and also adds a message to a pager and sends it. With respect to the telephone, it is possible to listen to the content on the telephone and then use the dial code to judge and send an instruction. The laptop computer enables external operations, confirmations, and instructions as if they were at the headquarters, and enables situation monitoring at a remote location. Alternatively, instructions can be given instead of monitoring. Where a detailed information is needed or a record is required to be left, fax distribution can be performed by setting in advance.

FIG. 3 is a block diagram showing an emergency alert system of the voice response alert device of the present invention.
When the in-house communication network is not sufficient, a voice message will be sent to the maintenance contract company or the security company. In other words, it is an emergency notification system in the case where contact cannot be made within the time determined by the in-house contact network, or even if it is possible, it is impossible to go to work. Here, as an example, a facsimile transmission to the maintenance contract company at the time of failure occurrence and a voice notification to the telephone to the security guarantee company at the time of abnormality are shown.

FIG. 4 is a block diagram showing another example in which this apparatus is used in an emergency notification system. The flow of processing in this case is the same as receiving disaster / fault accident occurrence information from a LAN / sensor, etc., preparing it as voice data generation, calling data, waiting for command instructions, and sending it to the internal communication network. In addition, if the necessary response is not obtained within the set time, the system will immediately request the security company to dispatch. For example, suppose there is an abnormality in the door of the ○○ frozen warehouse. As a voice message in the event of an emergency, "An abnormality has occurred in the door of the ○○ frozen warehouse. Please move immediately." As a voice message when requesting dispatch to, "There was something wrong with the door of the frozen warehouse. I contacted an employee, but I can't get confirmation of attendance. Please ask the security company to dispatch." After that, when the employee in charge goes to work and the security guard company does not need to be dispatched, "There was an abnormality in the door of the XX frozen warehouse. The employee will be going to work, so no dispatch from the security company is necessary." A voice message is available.

FIG. 5 is a block diagram showing the above-described system as an unattended reception notification system. In this system, a disaster prevention center or a maintenance company sends a voice message according to a preset procedure for a security company, a pager call, and a telephone call, and the message is unattended until a call is made.

[0024]

As an effect of the present invention, first, a general telephone / pager is used as an information terminal, and the introduction cost of a communication network constructed for many people and the human burden to use it are extremely small. Is mentioned. Most of these phones and pagers have already been introduced and used, and it is easy to build a system by installing equipment only at the headquarters. Also, in terms of using the contact network, simultaneous delivery from one location and confirmation of receipt can also be obtained, and the basic of the work of prompt and reliable information transmission can be surely performed.

In addition, since the next action / operation confirmation / instruction can be surely made from the place where it goes, the use effect is recognized to be great even in the case where the quickest response can be made to the judgment at each time. Another advantage of this system is that it can flexibly and expansively respond to a wide variety of operating modes, purposes of use, etc. under software control of a computer.

[Brief description of the drawings]

FIG. 1 is an overall block diagram of a voice response notification device.

FIG. 2 is a functional block diagram of a voice response notification device.

FIG. 3 is a block diagram showing an emergency notification system of a voice response notification device.

FIG. 4 is a functional block diagram of an emergency notification system of a voice response notification device.

FIG. 5 is a block diagram showing an unmanned reception notification system of a voice response notification device.

[Explanation of symbols]

 1 Headquarters 2 Information 3 System 5 Telephone 7 Pager 9 Facsimile 12 Telephone 14 Laptop Computer 15 Telephone

Claims (2)

[Claims] 1. A central transceiver that is connected to a computer that stores data and has a function of converting communication information into voice information, the central transceiver being an external sensor information or various information sources. Is characterized in that it is connected to a telephone line or directly, and is also connected to many terminal transceivers by a telephone line to execute the next instruction for bidirectional information transfer and response, and the transfer according to a preset program. A voice call response device. 2. A voice notification response device, wherein the terminal transceiver according to claim 1 is one or a combination of a stationary or portable telephone, a pager, a personal computer having a communication function, and a facsimile.