KR100262343B1 - Device of directory service using calling number and method thereof - Google Patents

Abstract

PURPOSE: A device for servicing a telephone number by using a transmitting telephone number in a wide area directory service system is provided to service a transmitting location to a customer by using a transmitting telephone number, and to supply life information by using a transmitting address. CONSTITUTION: A subscriber database(10) stores information on a subscriber. Directory service system hosts(11) are connected to the subscriber database(10), and retrieve documents requested by a transmitter. Directory service terminals(12) directly receive a telephone number of the transmitter from an exchange, and display the transmitting number to a screen. An ACD(Automatic Call Distributor)(13) performs an automatic call distributing function and an automatic directory servicing function for inputted calls from the directory service terminals(12).

Description

Telephone number guide device and method using outgoing phone number of wide area phone number guide system

The present invention relates to a telephone number guide apparatus and method using an outgoing telephone number of a wide area telephone number guide system, by using a caller's telephone number transmitted from an exchange to a guide terminal, according to a caller's requirement, a call origination position and It relates to a technique for performing a service.

Referring to Fig. 1, a guide system of a conventional telephone number guide system is shown. Fig. 1 is a block diagram showing the configuration of a general telephone number guide system (KT-DAS). The subscriber data is stored, and the actual data search is performed. A plurality of guidance system hosts (1, 2); A guide terminal (4) which is connected to the guide system host (1 or 2) by a guide and performs input / output as a device for retrieving data; A key-set 6 used by the receptionist to answer the call and to speak with the customer when an outgoing call occurs; An automatic call distribution device (ACD) 5 which performs an automatic call distribution function and an automatic guidance function in the exchange; And an automatic voice guide system (AVRS) 3 which collects the guide details transmitted from the plurality of guide system hosts 1 and 2 and delivers them to the automatic call distribution device 5.

At this time, the number information system host (1, 2) is generally installed in the switch (approximately three), the plurality of information terminals 4 and the key set 6 (70 to 80 or more) is installed This is assigned to the guides one by one.

In the conventional telephone number guide system configured as described above, the key set (6) and the search guide terminal (4) to which the inquiries are connected are separated, and the caller phone is provided to the guide terminal (4) or the key set (6). Since the number was not delivered, it was not possible to provide a phone number guide service using the caller's phone number.

In the conventional system, since the telephone number guide system operates separately for each region and only guides data of the region, the entire system is searched without inputting an address or only the same name (or name) is entered as an address search condition.

Thus, if the same name (or name) exists, all of the corresponding names were searched, but there was not much problem because there were not many identical names in each region.

For example, in Seoul, there are Sinsa-dong, Gangnam-gu, Sinsa-dong, Eunpyeong-gu, and Gyeonggi-do are Jangan-dong, Suwon-si and Jangan-dong, Seongnam.

However, the wide area phone number guide system searches the nationwide subscriber data, so if you enter only the same name, there must be a lot of the same name, and if you do not enter the address, the search range becomes too wide as the whole country. do.

In addition, when entering the name of the administrative region of the upper stage, such as 'city', 'province', 'gu', 'gun', there is a problem in that the call processing time of the guide becomes longer because the contents of the guide are increased.

In view of the conventional problems as described above, the present invention combines a city name or a city name and an input address of a caller address when a city name, a city name, and the like are not inputted, so that only one address field is input as in the prior art. It is an object of the present invention to remove ambiguity when searching, and to provide a telephone number guide service using a caller's telephone number, which has not been provided in the prior art.

Guidance services using the caller's phone number for this purpose are specifically 'caller guide' and 'business sector / emergency guide'.

Briefly, the first 'caller guide', if the caller does not know his location or address well, if you call 114, the purpose of providing the address and calling number of the caller where the caller is currently.

Second, the 'Industry Department / Emergency Department Guide' provides information on phone numbers and locations of neighboring facilities without having to call their location or address when the caller inquires about various amenities such as laundry, department store, police station, and hospital. The purpose.

That is, in order to achieve the above object, in the present invention, first, in the relationship between the information terminal and the exchanger, the conventional key-set and the information terminal are integrated into one, and the information terminal receives the caller's telephone number directly from the information exchange terminal. Display on the screen; Secondly, when a call is connected in the search procedure, a caller's phone number is immediately used to request a search for the caller's location (address), the received caller's address is displayed on the information terminal, and the service is requested to search again according to the service. Characterized by step processing.

Thirdly, the subscriber database used for the search is indexed so that the telephone number can be searched by the search key, and the location information is added to guide the location of the adjacent facility.

1 is a block diagram showing a schematic configuration of a general phone number guide system.

2 is a block diagram showing a schematic configuration of a wide area telephone guide system for carrying out the present invention.

3 is a flowchart illustrating a search process for providing a service using a caller's telephone number according to the present invention.

* Explanation of symbols for main parts of the drawings

10: subscriber database 11: guide system host

12: information terminal 13: automatic call distribution device

In the present invention, a telephone number guide apparatus for guiding a telephone number, comprising: a subscriber database storing information about a subscriber; A plurality of guidance system hosts connected to said subscriber database for retrieving data requested by a caller; A plurality of guide terminals for receiving a caller's telephone number directly from an exchange and having a function of displaying a calling number on a screen; And an automatic call distribution function for performing an automatic call distribution function and an automatic guide function for calls input from the plurality of guide terminals.

In addition, in the present invention to perform the above operation in the guide method for a telephone inquiry to the exchange, using the caller's telephone number delivered to the exchange in the guide terminal to provide a service using the caller's telephone number It features.

The above objects, features, and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

2 is a block diagram showing the configuration of a wide area telephone number guide system implemented by the present invention, comprising: a subscriber database 10 in which information about a subscriber is stored; A guidance system host (11) connected to the subscriber database (10) for retrieving data requested by the caller; A plurality of guide terminals 12 which receive a caller's telephone number directly from the exchange and have a function of displaying the calling number on the screen of the guide terminal; And an automatic call distribution device (ACD) 13 which performs an automatic call distribution function and an automatic guide function for a call input from the plurality of guide terminals 15.

Here, the guide terminal 12 and the guide system host 11 are connected by a LAN, and the guide system host 11 may be several, and if there are several, the subscriber database 10 may have data. By using the sharing function of the DBMS, multiple hosts 11 are shared.

Referring to the operation of the telephone number guide system of the present invention configured as described above are as follows.

First, the caller's telephone number (area code, station code, number is not distinguished from the automatic call distribution device 13 to the guide terminal 12 under the assumption that the guide terminal 12 is connected to the guide system host 8). ), The guide terminal 12 displays the caller's phone number on the screen of the terminal 12 while delivering the caller's phone number to the guide system host 11.

The guide system host 11 then modifies the format of the outgoing telephone number to match the format of the database 10 (separates the area code and inserts a '-' between the station code and the number).

The guide system host 11 retrieves the publication name, the capital letter string, and the same code of the outgoing call from the subscriber database 10 using the modified outgoing phone number, and then transfers the title name and capital letter string to the guidance terminal 12. The guide terminal displays the title name and the main character string on the screen.

Subsequently, when the guide enters a search condition in the guide terminal 12, the query contents (content entered by the guide) are transmitted to the guide system host 11 through the guide terminal 10, and the query contents The received guidance system host 11 retrieves the query contents from the subscriber database 10.

The searched result is transmitted to the guide terminal 12 through the guide system host 11 again, and the guide selects the desired data from the data displayed on the guide terminal 12 and then selects the automatic guide.

The selected data is transmitted from the guide terminal 12 to the automatic call distribution device 13 and transmitted to the caller who requested the data.

The above sequence is common to all guide services except for caller guidance.

On the other hand, in the case of the 'caller guide', after the search using the outgoing phone number in the guide system host 11 above, the operator directly voices the report name and the main case string of the outgoing call displayed on the guide terminal 12. To guide.

In the case of 'industry / emergency guide', if the operator does not enter an address as a search condition in the process of inputting the query contents, the originating area (such as 'dong', 'eup', 'myeon' If the number of searches is 0, the search is expanded to the adjacent 'east'.

Before describing the detailed method, for example, the schema and the same code of the subscriber database 10 will be described. Every subscriber record has four fields as shown in Table 1 below.

Of these four fields, the address is just for display on the guidance terminal, and the field used for the actual address search is the same code.

In the above example, the top two digits '10' in Seoul's same code '10140203' represent Seoul, the next two digits '14' indicate Seocho-gu, '02' indicates that the legal name is Bangbae-dong, and the last '03' indicates that it is 3 Bangbae-dong as administrative dong. .

In other words, when the source code is '10140203', when searching 'Industry / Emergency Guidance' without inputting address, all data starting with '101402' are searched.

And, by comparing the X coordinate, Y coordinate of the outgoing call record and the X coordinate, Y coordinate of the retrieved record to guide the relative position with respect to the source.

The search process will be described with reference to FIG. 3 showing the order of the search server.

The retrieval server first retrieves the outgoing call record and receives the query contents from the guide terminal 12. ---- first step S1; Then, it is determined whether a search address exists in the received query, and if there is no address as a search key, the upper six digits of the source code are used as an address search condition. ----- second step S2; After searching with the source code, it is determined whether or not the data to be searched is searched. ---- third step (S3); On the other hand, if there is an address that is a search key in step S2, it is determined whether the address is a valid address, and if not, an error message is transmitted to the guide terminal 12. ---- fourth step (S4); If the result of the determination is a valid address, the data is searched by the input address, and then the data is transmitted to the guide terminal 12. Transfer it to (12) so that it can be displayed. ---- fifth step (S5); On the other hand, the address input problem of the national information when presented as a problem of the conventional telephone number guide system has been solved as follows.

First, if you think from the customer's point of view when calling the phone number, when the customer inquires his area (calling city, state), etc., simply say Dong, Gun, Eup, Myeon.

In this case, the receptionist enters only the name of the town or town, town, or town mentioned by the customer, and the name or province of the source uses the upper two digits of the source code.

This is possible because the same code is searched using the same code as described above. The code is first searched for the code in the code table by analyzing the input address.

The code table is formatted as shown in Table 2 below.

For example, if the source code is '22' (Suwon code), if you enter 'Changan-dong', the code starts with '22' and searches for a code with 'Changan'. 22010800 '

Similarly, if the source code is '10' (Seoul code), the same code is entered with '10' and the subcode is '10' and the subclass is 'Changan' ('10100400', '10100401'). ',' 10100402 '). This method of eliminating ambiguity in address determination using the source code is applied to all services (Mutual Department, Personnel Department, Government Department, Industry Department, Emergency Department) that retrieve the subscriber data using the address.

As described in detail above, the present invention, by using the outgoing phone number in the wide area telephone number guide system, first can guide the location of the outgoing call to the customer, and second, by using the address of the outgoing call to the customer of the adjacent facilities Life information such as phone number and location can be provided. Third, it provides the advantage of reducing the ambiguity of address determination by combining with the source code for incomplete address input.

In addition, preferred embodiments of the present invention are disclosed for the purpose of illustration, those skilled in the art will be able to various modifications, changes, additions, etc. within the spirit and scope of the present invention, such modifications and modifications belong to the following claims You will have to look.

Claims (21)

A phone number guide apparatus for guiding a phone number, comprising: providing a service using the caller's phone number by using a caller's phone number transferred to an exchange in a guide terminal; A subscriber database storing information about the subscriber; A plurality of guidance system hosts connected to said subscriber database for retrieving data requested by a caller; A plurality of guide terminals for receiving a caller's telephone number directly from an exchange and having a function of displaying a calling number on a screen; And a telephone number using an outgoing telephone number of a wide area telephone number guide system, comprising: an automatic call distribution function and an automatic call distribution function for performing an automatic guide function for a call input from the plurality of guide terminals. Guide device. The wide area telephone according to claim 1, wherein the database is composed of subscriber records, and the subscriber records have a structure including an address field according to a caller's telephone number, an identification code, and each coordinate field indicating a location. Telephone number guidance device using the outgoing telephone number of the number guidance system. The method of claim 2, wherein the address field is used as one of the purposes of providing a caller guidance service that quickly informs the caller's location when the current caller does not know the 'gu' or 'dong' name where he is located. Telephone number guidance device using the outgoing telephone number of the wide area telephone number guide system. According to claim 2, The same code is for the purpose of allowing the caller to perform a quick service for the inquiry in the calling area using the same code, if the caller does not specify the address of the telephone number to inquire Telephone number guidance device using the outgoing telephone number of the wide area telephone number guide system, characterized in that used as one. The apparatus of claim 2, wherein the coordinate field is used as a service for serving a location corresponding to a telephone number inquiring by the caller. 4. The telephone number guide apparatus according to claim 2 or 5, wherein the coordinate field is composed of an X coordinate and a Y coordinate. The system of claim 1 or 2, wherein the database is configured to be shared by the plurality of hosts using a sharing function of a database management system (DBMS). Telephone number guidance device used. A method for guiding telephone inquiries delivered to an exchange, comprising: providing a service using the caller's telephone number by using a caller's telephone number, a publication name, and an address delivered to the exchange in a guide terminal; How to call a phone number using the system's outgoing phone number. The telephone number guide method according to claim 8, wherein the telephone number of the caller transmitted to the switchboard is displayed on the screen of the guide terminal. The method of claim 8, wherein the guide terminal uses the calling telephone number, after implementing a database for storing data according to the calling telephone number; A telephone number guidance method using an outgoing telephone number of a wide area telephone number guide system, characterized in that a service is provided using data in the database. 11. The wide area telephone according to claim 10, wherein the database is made up of subscriber records, the subscriber records having a structure including an address field according to the calling party's telephone number, a corresponding code, and each coordinate field indicating a location. How to use the phone number guide using the calling phone number of the number guide system. 12. The method of claim 11, wherein the address field is used as one of the purposes of providing a caller guidance service that quickly informs the caller's location when the current caller does not know the 'name' or 'address' where he is located. Telephone number guidance method using the outgoing telephone number of the wide area telephone number guide system. 12. The method of claim 11, wherein when the caller does not enter a city name, a city name, etc. when the caller uses the wide area telephone number guide system, the search code combines the city name or city name and the input address of the caller address, thereby reducing the search speed. Telephone number guidance method using the outgoing telephone number of the wide area telephone number guide system. 12. The method of claim 11, wherein if the address for the telephone number to be inquired is not specified, it is used as one of the purposes of enabling the service to be promptly performed in the calling area by using the same code. Telephone number guidance method using the outgoing telephone number of the wide area telephone number guide system. 12. The method of claim 11, wherein the coordinate field is used as one of services for serving a location corresponding to a telephone number inquired by a caller. The method of claim 11 or 15, wherein the coordinate field comprises an X coordinate and a Y coordinate. According to claim 8, One of the services provided by using the caller's telephone number, if the caller does not know the 'name' or 'address' where the location is located, the caller's telephone number is entered into the guide terminal through the exchange Search the database for the telephone number; Displaying the publication name and address on a guide terminal; Caller guidance method using the outgoing telephone number of the wide area telephone number guide system, characterized in that the caller guidance service to guide the address when the caller inquires his location. According to claim 8, One of the services provided by using the caller's telephone number, if the caller does not specify the address of the place to be inquired, and if you call a specific industry-specific telephone number located within the adjacent area, the exchanger Searching the database for the telephone number when the caller's telephone number is input to the guide terminal; Displaying the publication name and address on a guide terminal; When a question is input through the caller, the phone number guide using the outgoing phone number of the wide area telephone number guide system, characterized in that for conducting a guide service for searching and guiding the information requested by the caller using the same code among the searched information. Way. According to claim 17 or 18, The information displayed on the information terminal after searching the database according to the input of the caller's telephone number, characterized in that the information including the caller's publication name, the main case string and the telephone number is displayed Phone number guidance method using the outgoing phone number of the phone number guide system. The method of claim 18, wherein the searching process when the inquiry through the caller is input comprises: determining whether an address, which is a search key, exists in the inquiry after receiving the content displayed on the guide terminal; In the above process, if an address exists as a result of the determination, it is determined whether the address is a valid value, and if it is valid, a search is performed based on the input address, and the result is transmitted to the guide terminal, and if it is not valid, an error message is sent to the guide terminal. Process; If the address does not exist among the inquiries, conducting a search using a source code of the source; A search result using the same code, if the data to be found is present, the result is transmitted to the guide terminal, and if not, the search includes the step of searching for an adjacent region of the source again and transmitting the result to the guide terminal. Phone number guidance method using the outgoing phone number of the phone number guide system. 19. The method according to claim 18, wherein when the caller inquires about a location for a specific place located within his or her immediate area, the current caller's telephone record X coordinate, the value of the Y coordinate, and the X coordinate of the retrieved record for the inquiry. Comparing the value of the Y coordinate, the phone number guide method using the outgoing phone number of the wide-area phone number guide system, characterized in that it further comprises a location guide service for guiding the relative position relative to the source.