KR0129602B1 - Method for automation of telephone system with receiver charging in intelligent network - Google Patents

Abstract

A automatic method of the collect to call service in the intelligence peripheral system having a ARS technology. The said method having the service control system(11), the service switching peripheral system(12) and the intelligence peripheral system(13) comprising the steps of; (a) recording the sender's name, sending the sender's name to receiver and the recognizing for and against taking the telephone; (b) terminating the process after finishing the step (a).

Description

Automating Toll-Free Telephone Service in Intelligent Network

1 is an intelligent network structure applied to the present invention.

2 is a flow chart in accordance with the present invention.

3 is a process diagram in which the present invention is carried out.

* Explanation of symbols for main parts of the drawings

11: Service Control System (SCP) 12: Service Switching System (SSP)

13: Intelligent Information System (IP)

The present invention relates to a method for automating a toll service in an intelligent network using an intelligent information provision system (IP).

The conventional toll service (also known as collect call) method was possible with the help of an operator. In other words, if you want to use toll-free service on public telephone, press 107 to answer the operator's answer, charge the toll-free area, telephone number and call charge toll free, and tell the public telephone number of the place you are using and the name of the claimant. If you do, the operator will ask the called party if they want to answer the call and then connect the two if they want to answer the call.

On the other hand, the intelligent network refers to the automation of the alternative charging service under the name of Automatic Alternative Billing service, but there is no mention of the detailed implementation method of this service.

The conventional toll-free telephone service as described above has a problem of being uneconomical and time-consuming.

The present invention devised to solve the above problems is a receiver using voice processing techniques provided by an intelligent information providing system (IP: Intelligent Peripheral) to the current toll charge service in order to realize the automatic alternative charging service in an intelligent network. Its purpose is to provide a way to automate toll services.

In order to achieve the above object, the present invention provides a service control system (SCP) for controlling and managing the performance of the intelligent network service; A service switching system (SSP), which is an intelligent network switch; And an intelligent network including an intelligent information providing system (IP) that provides a special resource for supporting flexible information exchange between a user and a network. After running the toll telephone service logic, a call is sent to ask for the caller's name to record the caller's name, call the called party, hear the name of the recorded caller, and ask whether or not to answer the call. Recognizing the first step; After performing the first step, if the called party wants to answer the call, connecting the caller with the called party and ending the call after the call is completed between the two parties; And after performing the first step, if the called party does not want to answer the call characterized in that it comprises a third step of notifying the caller of the called party by the service termination announcement broadcaster and terminate the service.

The intelligent network was introduced to provide various services to the existing communication network in a short time. The intelligent network is largely equipped with a service control system (SCP), a service switching point (SSP), and an intelligent information system (IP). The intelligent information system provides a variety of interfaces with a user. Has special features In the present invention, toll information service is added to the intelligent information providing system (IP) by adding the announcement broadcasting function, voice recording function, recording playback function, voice recognition function to automate toll service.

The intelligent network is a network-level structural concept that facilitates the adoption of new technologies in existing communication networks and provides new services quickly. Standardization is being progressed by various standard organizations (ITU-T, ETSI). The present invention is centered on ITU-T's CS-1 (Capability Set-1) recommendation and was also prepared with reference to the requirements of Bellcore.

Hereinafter, with reference to the accompanying drawings will be described an embodiment according to the present invention;

1 shows a simple intelligent network structure to which the present invention is applied.

As shown in the figure, an intelligent network supports a service control system (SCP) 11 that controls and manages performance of an intelligent network service, a service exchange system (SSP) 12 which is an intelligent network switch, and supports flexible information exchange between a user and a network. Intelligent information providing system (IP) 13 to provide a special resource for the purpose, to implement the present invention intelligent information providing system 13 has an announcement broadcast function, voice recording function, recording playback function, voice recognition function Etc. are required. Signaling at the interface between them means the passage of control signals, and transport means the voice passage. On the other hand, in Fig. 1, the sender and the called party are connected to one service switching system (SSP) 12, and there is one intelligent information providing system (IP) 13 and a service control system (SCP) 11. It is shown. However, the actual intelligent network is possible in a wide variety of forms, the present invention can be applied to all of these various intelligent network.

2 illustrates on a time scale the service flow according to the invention. First, when the caller attempts an automatic toll-free call service using the service number and the called phone number (21), the service switching system (SSP) 12 recognizes the caller's service attempt as an intelligent network call, and the service control system (SCP) ( 11), the service control system (SCP) 11 recognizes this as an automatic toll-free service and drives the corresponding automatic toll-free service logic, and the intelligent information provision system (IP) 13 Command the player to record the caller's name (23). The intelligent information system (IP) 13 sends out an announcement requesting the caller's name, records the caller's name when the caller touches his name, and finishes recording to the service control system (SCP) 11. Inform (24). The service control system (SCP) 11 instructs the service switching system (SSP) 12 to call the called party so that the intelligent information providing system 13 calls the called party after the service switching system 12 calls the called party. Ask whether or not to receive the transfer (25). The intelligent information providing system (IP) 13 hears the name of the recorded caller to the called party and sends out an announcement asking whether to answer the call from this person (26). In response to the recipient's acceptance or rejection, the intelligent information providing system (IP) 13 recognizes the response using the voice recognition function and informs the service control system SCP11 of the response result (27). If the called party wants to answer the call, the service control system (SCP) 11 instructs the service switching system (SSP) 12 to connect the caller and the called party so that the service switching system 12 forms a call path (28). After the call is made and the call ends (29). If the called party does not want to answer the call, the caller is notified of the service termination announcement and ends the service (30).

As described herein, in order to perform the automatic toll-free service according to the present invention, the service control system (SCP) 11 has automatic toll-free service logic and controls and manages the progress of the service. The service switching system (SSP) 12 recognizes the intelligent network service attempt from the caller, informs the service control system (SCP) 11, and instructs the caller and the intelligent information providing system 13 according to the instruction of the service control system 11. ), And connects the called party and the intelligent information providing system 13, and finally connects the caller and the called party. The intelligent information providing system 13 has an announcement broadcasting function, a voice recording function, a recording playback function, and a voice recognition function for an automatic toll free service.

3 shows a process in which an automatic toll service is performed in an intelligent network structure, and assumes that a called party receives a caller's call. First, when the caller enters the service number and the called number (31), the service exchange system 12 recognizes this as an intelligent network call and notifies the service control system 11 that an intelligent network call is attempted (32). The service control system 11 recognizes that the intelligent network call is an automatic toll free phone service using the service number and requests the intelligent information providing system 13 to record the voice after the announcement. This request is passed to the intelligent information providing system (IP) 13 via the service exchange system 12 (44), in which the service switching system (SSP) 12 is the sender and the intelligent information providing system (IP). (13) to connect. Hello, firstly, the Intelligent Information Providing System (IP) 13, which received the request from the Service Control System (SCP) 11? Toll free. Send announcements such as Tell me your name (35) (36), have the caller speak your name, such as Hong Gil-dong (37), and record it (38). After recording the caller's name, the intelligent information providing system (IP) 13 notifies the service control system (SCP) 11 that the voice recording is completed after the announcement (39, 40). Upon receiving notification of completion, the service control system (SCP) 11 requests an announcement from the intelligent information providing system (IP) 13 (41) (42), and the intelligent information providing system (IP) 13 is now making a connection. I'm trying. After having the caller wait for a while through the announcement such as Please Wait (43) (44), the Service Control System (SCP) 11 indicates that the announcement has been completed through the Service Switching System (SSP) 12. Notifies control system (SCP) 11 (45, 46). The service control system (SCP) 11, which has been informed of completion by the intelligent information providing system (IP) 13, dials the service switching system (SSP) 12 in order to dial the called number previously received from the caller. (47). The service switching system (SSP) 12 starts dialing the called number (48) and recognizes when the called party is called (49) and notifies the service control system (SCP) 11 (50). The service control system (SCP) 11 requests the intelligent information providing system (IP) 13 to play the previously recorded caller name to send out the announcement and then to recognize the response from the called party (51). (52). The Intelligent Information System (IP) 13 is a toll-free telephone call from Hong Gil-dong. Send a recording and playback announcement such as Do you want to receive it? (53) (54). Responding to an acceptance or rejection such as yes or no of the called party (55), the intelligent information provision system (IP) 13 recognizes it via speech recognition (56) and then returns the result to the service control system (SCP) ( 11) (57) (58). With respect to the result of the intelligent information providing system (IP) 13, the service control system (SCP) 11 may express two different reactions (59). Is it required (59) (60) of the provisioning system (IP) 13? In response to the needs of the Service Control System (SCP) (11), the Intelligent Information System (IP) (13) was connected by telephone. After the announcement of the announcement (61, 62), the end of the announcement is notified to the service control system (SCP) 11 (63) (64). The service control system (SCP) 11 requests the service switching system (SSP) 12 to connect the sender and the called party (35) and the service switching system (SSP) 12 does this (66).

As described above, in the present invention, various types of announcement broadcasts can be sent for efficient deployment of services.

In addition, the present invention as described above can be easily applied to various alternative billing telephone services such as credit cards.

As described above, the present invention can reduce the manpower currently put into service for this service by automating the current toll-free telephone using an intelligent network, thereby providing economical and quick service.

Claims (1)

A service control system (SCP) 11 for controlling and managing performance of intelligent network services; A service switching system (SSP) 12 which is an intelligent network switch; And an intelligent information providing system (IP) 13 providing special resources for supporting flexible information exchange between a user and a network, the method comprising: recognizing a caller's automatic toll service as an intelligent network call After running the automatic toll-free service logic, the user sends a announcement asking for the caller's name, records the caller's name, calls the called party, hears the recorded caller's name, and asks whether or not to answer the call. A first step (21 to 27) of recognizing the response of the rejection; After performing the first steps 21 to 27, if the called party wants to answer the call, the second step (28, 29) terminates when the call ends after the call is made between the caller and the called party. And after performing the first step (21 to 27), if the receiver does not want to receive a call, the third step (30) to notify the caller of the caller's call rejection by calling the service termination announcement and terminate the service A method of automating toll-free telephone service in an intelligent network.