JPH0964980A - Telephone substitute service equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To select optionally a line tying an optional caller and a called party by the designation of the optional caller at an optional time in response to a call from the optional caller. SOLUTION: When the user of a telephone set 30 makes dialing to an exchange 20 to send a caller telephone number and a callback time of the telephone set 30, a called party telephone number is requested from the exchange 20 to the telephone set 30 at a callback time, then the exchange 20 makes dialing to the designated called party telephone number.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone surrogate service apparatus, and provides a telephone surrogate service for making a call to a designated called party in response to a request from an arbitrary calling party using an arbitrary storage type telephone exchange. The present invention relates to a telephone proxy service device suitable for.

[0002]

2. Description of the Related Art Collective call, toll-free call, and credit call are known as services in which a caller does not directly bear a communication charge among services adopted in a communication system using a telephone network.
For example, as described in Japanese Patent Laid-Open No. 5-219225, a service using a caller call back function is known. In the case of services that use collect call, toll-free, and caller call back functions, the callee is responsible for the call charge, and credit call is
The caller usually pays the call charge. In the case of a credit call, the call charge is deducted from the caller's credit account.

[0003]

In the case of the service by collect call or credit call, the called party number can be arbitrarily determined, but when the telephone station accommodating the calling party telephone number does not provide the service, the service is provided. There is a problem that you cannot receive it. In particular, when making a call from a telephone station in a country that does not employ the collect call and credit call services, it is often impossible to receive the service.

Further, in the case of a service having a caller's call back function, it is determined whether or not the service can be received depending on whether or not the exchange having the called party number is provided with the service. So in the case of this service,
It does not matter where the caller originates from, but conversely there is the problem that the called party number is limited to a specific number.

On the other hand, in the case of a toll-free service, when the telephone station connected to the telephone network to which the caller's telephone is connected does not provide the service, the service cannot be received and the called party number is also specified. Limited to things.

Therefore, an object of the present invention is to select a line connecting an arbitrary caller and a called party designated by the arbitrary caller at an arbitrary time in response to a call from the arbitrary caller. It is to provide a telephone proxy service device.

[0007]

According to a first aspect of the present invention, any one of a plurality of telephones connected to an exchange through a telephone network responds to a call from any one of the telephones. To (b) service information generating means for requesting service information relating to the caller telephone number and call-back time, and (b) service information storing means for storing service information from the telephone in response to the request from the service information generating means, C) Calling means for calling through the telephone network to the telephone having the caller telephone number based on the service information stored in the service information storage means, and (d) Calling the calling means Called party information generation means for requesting the called party's telephone number from the telephone that responded to the call, and (e) Called party's telephone number is generated by the called party's telephone number When in response to stage a request, to and a communication line selecting means for selecting both communication lines of the telephone called party telephone number to call over the telephone network to the telephone proxy service apparatus.

That is, according to the first aspect of the invention, in response to a call from any telephone, service information regarding the caller telephone number and the call back time is requested, this service information is stored, and the call time is reached. The feature is that a designated caller ID is sometimes called to select both call lines.

According to the second aspect of the present invention, (a) in response to a call from any one of a plurality of telephones connected to the exchange through the telephone network, a service number is given to one of the telephones. Auxiliary service information generating means for requesting auxiliary service information relating to a personal identification number, and (b) matching of auxiliary service information obtained from the telephone responding to the request of the auxiliary service information generating means with previously registered auxiliary service information. The judging means for judging and the prohibiting means for prohibiting the calling to the telephone in response to the request of the auxiliary service information generating means to the calling means when the judgment result of (c) is obtained by the judging means Prepare for service equipment.

That is, the invention according to claim 2 is characterized in that when an auxiliary service from an arbitrary caller does not match a preset auxiliary service, calling to the arbitrary caller is prohibited.

According to the third aspect of the invention, (a) the caller through the telephone network when there is no response from the telephone having the called party telephone number even after a certain time has elapsed after the operation of selecting the telephone line by the telephone line selecting means. The telephone proxy service apparatus is provided with instruction requesting means for requesting an instruction to the telephone having the telephone number and (b) processing means for executing processing according to the instruction from the telephone in response to the instruction of the instruction requesting means.

That is, according to the third aspect of the present invention, when there is no response from the telephone having the called party telephone number even after a lapse of a certain time after the operation of selecting the call line, the telephone having the calling party telephone number is sent to the telephone having the calling party through the telephone network. The feature is that an instruction is requested and a process according to the instruction from the telephone which responds to the instruction is executed.

According to a fourth aspect of the invention, the instruction requesting means includes, as the instruction to the telephone having the caller telephone number, an instruction to call another called party and an instruction to disconnect the line with the called party.

The invention according to claim 5 is characterized by comprising a call charge setting means for setting a call charge for a person who has registered the auxiliary service information.

[0015]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to Examples. FIG. 1 is a block diagram of a telephone system to which a telephone proxy service device according to an embodiment of the present invention is applied. In FIG. 1, the telephone proxy service device is configured to include a storage type telephone line exchange 20, and the exchange 20 is connected to a telephone network 24 via a line 22. An exchange 28 is connected to the telephone network 24 via a line 26, and various telephones (not shown) such as a telephone 30 are connected to the exchange 28.

The exchange 20 responds to a call from the telephone 30 among a plurality of telephones connected to the exchange 28, and requests service information relating to the caller telephone number and the call time. Auxiliary information generating means for requesting auxiliary service information concerning the personal identification number, a service information storing means for storing service information, a calling means for calling the telephone 30 at the calling time based on the service information, and this calling A callee information generating means for requesting a callee telephone number to the telephone 30 responding to the call, and a call line selecting means for selecting a call line connecting the telephone having the callee telephone number obtained by this request and the telephone 30. Is configured. Further, the exchange 20 has a judging means for matching the auxiliary service information with the auxiliary service information registered in advance, and a prohibiting means for prohibiting a call to the telephone 30 when the judgment result of the mismatch is obtained by the judging means. When there is no response from the telephone having the called telephone number designated by the telephone 30 for a certain period of time, an instruction requesting means for requesting an instruction to the telephone 30, a processing means for executing processing according to the instruction, and auxiliary service information are stored. It is configured to include a call charge setting unit that sets a call charge for the registered one. Specific contents will be described below with reference to FIG.

In FIG. 2, from the telephone 30 to the exchange 2
8. When the telephone number for the telephone proxy service arrives at the exchange 20 via the telephone network 24 (step S51), the exchange 2
A ringing tone is transmitted from 0 to the telephone 30 via the telephone network 24 and the exchange 28 (step S52). At this time, the exchange 20 automatically responds (step S53),
The service start / service registration number request is voice-guided to the telephone 30 (step S54). When the service registration number (push button signal) is received from the telephone 30 in response to this request (step S55), the request for the personal identification number is voiced from the exchange 20 to the telephone 30 (step S56). Telephone 30 for this request
When is answered, the personal identification number (push button signal) is transmitted from the telephone 30 (step S57). At this time,
The exchange 20 has a service registration number 4 as shown in FIG.
01, the personal identification number 402 is searched in advance in the personal identification number matching table, and it is determined whether or not the service registration number and the personal identification number sent from the telephone 30 match the pre-registered number. For example, if the service registration number from the telephone 30 is "A3B3C3D3E3F3G"
3 ”and the personal identification number is“ T3U3V3W3X3Y3Z3 ”, it is determined that the collation results are coincident, and in other cases, the collation results are not coincident and the following processing is prohibited.

When the results of the collation match, the exchange 20 gives a voice guidance to the telephone 30 of the caller's telephone number request (step S58). When the telephone 30 responds to this, the telephone 30's telephone number (push button) is sent. Signal) is sent to the exchange 20 (step S59). Subsequently, the exchange 20 guides the call back time request to the telephone 30 by voice (step S60), and the telephone 3
When 0 is answered, the call back time (push button signal) is sent from the telephone 30 to the exchange 20 (step S61). When the service registration number personal identification number is stored as the auxiliary service information, and the caller telephone number and the call back time are stored as the service information, respectively, the exchange 2
The end of the service is voiced from 0 to the telephone 30 (step S62).

Next, an embodiment for carrying out a call back by the registered telephone proxy service will be described with reference to FIGS. 4 to 6.

In FIG. 4, the telephone network 24 has a line 32,
It is assumed that the telephone 36 is connected via the exchange 34.

First, as shown in FIG. 5, when the call-back time designated by the telephone set 30 comes, the exchange 20 calls the telephone set 30 by the caller telephone number (step S71), and the telephone set 30 is called. When the response is made (step S72), the request for the callee telephone number is given from the exchange 20 to the telephone 30 by voice (step S73). When the telephone 30 responds to this, the telephone 30
Sends the callee telephone number (push button signal) to the exchange 20 (step S74). Thereafter, the exchange 20 uses the telephone number, for example, the telephone 3
Dial 6 (step S75). Telephone 3
When 6 responds (step S76), a telephone call between the telephone 30 and the telephone 36 becomes possible via the exchange 34, the telephone network 24, and the exchange 28.

On the other hand, the telephone network 24, the exchange 34, and the telephone 3
For some reason, for example, if the telephone 36 is already on the phone and cannot ring or answers,
As shown in FIG. 6, after a certain time has elapsed (step S7
9) Then, the exchange 20 notifies the telephone 30 of the notification of no response by voice (step S80), and then guides the instruction request by voice (step S81). Telephone 3
When 0 responds, the telephone 30 gives an instruction to the exchange 20. For example, as shown in FIG. 7, when the push number signal is “1”, the call of another called party is instructed, when it is “2”, the disconnection is instructed, and when it is “3”, the recalling is instructed. In the case of "4", the caller's recall is instructed after a few minutes. When the recall is instructed, the telephone 30 instructs the exchange 20 to recall (step S82). As a result, the exchange 20 again sets the telephone 3 according to the callee telephone number.
Dial 6 (step S83). On the other hand, telephone 3
When the instruction from 0 is a disconnection instruction (step S8)
4) Then, the exchange 20 notifies the telephone 30 of the service end by voice (step S85).

Next, an embodiment when the called party is disconnected will be described with reference to FIGS.
And it demonstrates according to FIG.

In FIG. 8, the telephone network 24 has an exchange 2
8 and 34, telephone line 4 through line 38 and exchange 40
2 is connected. First, the telephone 36 is called by a request from the telephone 30, and after the telephone conversation between the telephone 30 and the telephone 36 ends, the telephone 36 disconnects (step S91). The exchange 20 provides voice guidance to the telephone 30 for confirmation of disconnection of the called party and voice guidance for the instruction request (steps S92 and S93). In response to this, when an instruction to call another called party is given from the telephone set 30 (step S94), the exchange 20 gives voice guidance to the telephone set 30 for the called party telephone number (step S94).
95). When the telephone 30 responds to this, the callee telephone number is sent to the exchange 20 (step S96).
As a result, the exchange 20 dials the telephone number as the called party telephone number, for example, to the telephone 42 (step S97), and when the telephone 42 responds (step S98), the telephone is sent via the exchange 20, the exchange 40, the telephone network 24, and the exchange 28. Three
0 and the telephone line by the telephone 42 are selected.

When the telephone is disconnected from the telephone 42 (step S100), the exchange 20 confirms the telephone call disconnection confirmation and the instruction request to the telephone 30 by voice (steps S101 and S102). In response to this, when the telephone 30 gives an instruction to disconnect (step S103), the exchange 20 informs the telephone 30 of the end of service by voice (step S104).

Next, an embodiment for changing the personal identification number will be described with reference to FIG.

When the service user changes the personal identification number, the personal identification number reference table shown in FIG. 3 is changed, and when a new service registration number is added, the maintenance person of the exchange 20 uses the maintenance command of the exchange 20. The service registration number 401 and the personal identification number 402 are registered.

First, a service user using the telephone 30 dials the exchange 20 via the telephone network 24 in accordance with the telephone number for registering the personal identification number of the telephone proxy service, and the exchange 20 receives this telephone number (step S11
1), a ringing tone is sent to the telephone 30 (step S
112), and the exchange 20 automatically responds (step S1).
13) Voice guidance to the telephone 30 about the start of the personal identification number registration operation and the request for the service registration number (steps S114 and 115). When the user of the telephone 30 responds to this, the service registration number is sent to the exchange 20 as a push button signal (step S116). In response to this, the exchange 20 sends a voice guidance to the telephone 30 to request the existing personal identification number (step S).
117). The telephone 30 responds to this, and the user sends the existing personal identification number as a push button signal (step S118). After that, when the exchange 20 makes a voice request for the new password (step S119), the new password is sent to the exchange 20 as a push button signal in response to a response from the telephone 30 (step S120). When such a signal is transmitted and received and the service number is "A2B2C2D2E2F2G2" from the one using the telephone 30, the personal identification number is "T2U2V2W2X2Y2Z2" to "T'2U'2V'2W'2X'2Y'2Z'2. Is changed to ".

When this registration is completed, the exchange 20 informs the telephone set 30 by voice that the registration is completed (step S121).

When setting the call charge in each embodiment, the call charge is set to the user corresponding to the service registration number 401. When setting the call charge as described above, the charging method for the service registration number 401 uses the subscriber number accommodated in the exchange 20 as the service registration number 401 so that the charging method already implemented in the exchange 20 can be used. It can be used as it is.

【The invention's effect】

As described above, according to the first aspect of the present invention, it is possible to select a line connecting an arbitrary caller and a called party designated by the arbitrary caller at a specified time.

According to the second aspect of the invention, when the supplementary service from the arbitrary caller does not match the preset supplementary service, it is possible to prohibit the call to the arbitrary caller.

According to the third aspect of the present invention, when the callee is called at an arbitrary time designated by the caller and there is no response for a certain period of time, the caller is requested to give an instruction and the processing according to the instruction is executed. be able to.

According to the fourth aspect of the invention, when the callee is called at an arbitrary time designated by the caller and there is no response for a certain period of time, the caller is requested to give an instruction, and processing according to this instruction is performed. You can call other called parties or disconnect from the called party.

According to the fifth aspect of the invention, the call charge can be set for the person who has registered the auxiliary service information.

[Brief description of drawings]

FIG. 1 is a block configuration diagram of a telephone proxy service device according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram for explaining the operation of the telephone proxy service device shown in FIG.

FIG. 3 is a configuration diagram of a personal identification number comparison table.

FIG. 4 is a block diagram showing another embodiment of the present invention.

5 is an explanatory diagram for explaining the operation shown in FIG. 4. FIG.

6 is an explanatory diagram for explaining another operation shown in FIG. 4. FIG.

FIG. 7 is an explanatory diagram illustrating a relationship between push button numbers and instruction contents.

FIG. 8 is a block diagram showing a third embodiment of the present invention.

9 is an explanatory diagram for explaining the operation shown in FIG. 8. FIG.

FIG. 10 is an explanatory diagram for explaining an operation when a personal identification number is changed.

[Explanation of symbols]

 20 storage type telephone line exchange 24 telephone network 28, 34, 40 exchange 30, 36, 42 telephone

Claims (5)

[Claims] 1. Service information relating to a caller telephone number and a call-back time for any one of a plurality of telephones connected to an exchange through a telephone network in response to a call from any one of the telephones. Requesting service information, a service information storage unit for storing service information from the telephone in response to the request from the service information generation unit, and the call time based on the service information stored in the service information storage unit. Calling means for making a call to the telephone having the caller telephone number through the telephone network, and a telephone number for the caller that responds to the call made by the calling means through the telephone network. When the telephone number of the caller telephone number responds to the request of the callee information generation means, Telephone Support service apparatus characterized by comprising a communication line selecting means for selecting both communication lines of the telephone of the called party telephone number to call over the telephone network. 2. An auxiliary service information regarding a service number and a personal identification number is requested from any one of a plurality of telephones connected to an exchange through a telephone network in response to a call from any one of the telephones. The auxiliary service information generating means, the judging means for judging whether the auxiliary service information obtained from the telephone responding to the request from the auxiliary service information generating means and the pre-registered auxiliary service information match, and the judging means for disagreement. 2. The telephone according to claim 1, further comprising: a prohibiting unit that prohibits the calling unit from calling the telephone in response to the request from the auxiliary service information generating unit when the determination result is obtained. Substitute service device. 3. The telephone of the caller's telephone number is sent to the telephone of the caller's telephone number via the telephone network when there is no response from the telephone of the callee's telephone number even after a certain period of time has passed after the operation of selecting the call line by the call line selecting means. 3. An instruction requesting means for requesting an instruction to the instruction requesting means, and a processing means for executing processing according to an instruction from the telephone in response to the instruction of the instruction requesting means. Telephone proxy service device. 4. The instruction requesting means includes an instruction for calling another called party and an instruction for disconnecting the line with the called party, as instructions to the telephone set having the caller telephone number. Telephone proxy service device. 5. The telephone proxy service apparatus according to claim 1, further comprising a call charge setting unit that sets a call charge for a person who has registered the auxiliary service information.