JPWO2022045181A5 - Financial product extraction device, financial product extraction method and program - Google Patents

Financial product extraction device, financial product extraction method and program Download PDF

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JPWO2022045181A5
JPWO2022045181A5 JP2022545664A JP2022545664A JPWO2022045181A5 JP WO2022045181 A5 JPWO2022045181 A5 JP WO2022045181A5 JP 2022545664 A JP2022545664 A JP 2022545664A JP 2022545664 A JP2022545664 A JP 2022545664A JP WO2022045181 A5 JPWO2022045181 A5 JP WO2022045181A5
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customer
product
recognition
contract
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本発明は、金融商品抽出装置、金融商品抽出方法及びプログラムに関する。 The present invention relates to a financial product extraction device, a financial product extraction method, and a program.

上記目的を達成するため、本発明の第1の観点に係る金融商品抽出装置は、
撮像中の顧客の表情を用いて、当該顧客の認知機能の程度を示す認知度を取得する認知度取得手段と、
複数の商品の中から、前記認知度に基づいて所定の条件を満たす商品を抽出する金融商品抽出手段とを備える。
In order to achieve the above object, the financial product extraction device according to the first aspect of the present invention includes:
Recognition acquisition means for acquiring a recognition level indicating the degree of cognitive function of the customer by using the customer's facial expression during imaging ;
and a financial product extracting means for extracting a product satisfying a predetermined condition from among a plurality of products based on the degree of recognition .

上記目的を達成するため、本発明の第の観点に係る金融商品抽出方法は、
コンピュータが、
撮像中の顧客の表情を用いて、当該顧客の認知機能の程度を示す認知度を取得することと、
複数の商品の中から、前記認知度に基づいて所定の条件を満たす商品を抽出することとを含む。
In order to achieve the above object, a financial instrument extraction method according to a second aspect of the present invention comprises:
the computer
Acquiring a degree of recognition indicating the degree of cognitive function of the customer by using the customer's facial expression during imaging ;
and extracting a product that satisfies a predetermined condition from among a plurality of products based on the degree of recognition .

上記目的を達成するため、本発明の第の観点に係るプログラムは、
コンピュータに、
撮像中の顧客の表情を用いて、当該顧客の認知機能の程度を示す認知度を取得することと、
複数の商品の中から、前記認知度に基づいて所定の条件を満たす商品を抽出することとを実行させるためのプログラムである。
In order to achieve the above object, a program according to the third aspect of the present invention,
to the computer,
Acquiring a degree of recognition indicating the degree of cognitive function of the customer by using the customer's facial expression during imaging ;
a program for extracting a product that satisfies a predetermined condition from among a plurality of products based on the degree of recognition .

Claims (10)

撮像中の顧客の表情を用いて、当該顧客の認知機能の程度を示す認知度を取得する認知度取得手段と、
複数の商品の中から、前記認知度に基づいて所定の条件を満たす商品を抽出する金融商品抽出手段とを備える
金融商品抽出装置。
Recognition acquisition means for acquiring a recognition level indicating the degree of cognitive function of the customer by using the customer's facial expression during imaging ;
a financial product extracting means for extracting a product satisfying a predetermined condition from among a plurality of products based on the degree of recognition;
Financial instrument extractor .
前記顧客についての前記認知度は、前記表情に加えて、予め定められた認知度テストを実施することによって取得される
請求項1に記載の金融商品抽出装置。
The financial product extraction device according to claim 1, wherein the degree of recognition of the customer is acquired by conducting a predetermined recognition test in addition to the expression .
前記顧客から取得した本人確認のための本人証明情報と、前記表情を含むテスト用情報と、前記認知度と、を関連付けた認知度情報を格納するための認知度記憶手段をさらに備える
請求項1又は2に記載の金融商品抽出装置。
2. A recognition degree storage means for storing recognition degree information in which personal identification information for personal identification obtained from said customer, test information including said facial expression , and said recognition degree are associated with each other. 3. or the financial product extraction device according to 2.
商品に関する前記顧客の要望を取得する要望取得手段と、
前記顧客の契約条件が、前記要望取得手段で取得した商品について予め定められた契約条件を、満たすか否かを判定する契約条件判定手段と、
前記顧客の契約条件を満たさないと判定された場合に、前記要望取得手段で取得した商品に代替する代替商品を抽出する代替商品抽出手段とをさらに備える
請求項1から3のいずれか1項に記載の金融商品抽出装置。
request acquisition means for acquiring the customer's request regarding a product;
contract condition determination means for determining whether or not the contract conditions of the customer satisfy the contract conditions predetermined for the product acquired by the request acquisition means;
4. The product according to any one of claims 1 to 3, further comprising alternative product extracting means for extracting an alternative product to substitute for the product acquired by said request acquiring means when it is determined that said customer's contract conditions are not satisfied. A financial instrument extractor as described.
前記代替商品抽出手段により抽出された代替商品の契約に関し、前記顧客の要望を再確認する第1の承諾受付手段と、
前記第1の承諾受付手段によって再確認された場合に、契約支援する対象を、前記要望取得手段で取得した商品から、前記抽出された代替商品の契約に変更する第1の変更手段とをさらに備える
請求項に記載の金融商品抽出装置。
a first approval receiving means for reconfirming the customer's request regarding the contract for the substitute product extracted by the substitute product extracting means;
a first changing means for changing the target of contract support from the product acquired by the request acquisition means to a contract for the extracted substitute product when reconfirmed by the first consent receiving means ; Prepare
The financial product extraction device according to claim 4 .
前記顧客の認知度に応じて、予め定められた認知度確認者へ再確認する再確認受付手段をさらに備える Further comprising reconfirmation receiving means for reconfirming with a predetermined recognition confirmation person according to the recognition of the customer
請求項1から5のいずれか1項に記載の金融商品抽出装置。 A financial product extraction device according to any one of claims 1 to 5.
前記顧客が要望する商品について予め定められた契約の内容と当該契約を締結するための手続きとの少なくとも一方を、前記取得された認知度に応じて変更する契約支援手段をさらに備え、
前記契約支援手段は、前記契約を締結するための手続きを変更する場合には、当該契約のために表示される複数の画面の表示順序、前記複数の画面が前記顧客に対する質問をするための質問画面を含む場合における当該質問の数、当該質問の表現、の少なくとも1つを、前記取得された認知度に応じて変更する
請求項1からのいずれか1項に記載の金融商品抽出装置。
Further comprising contract support means for changing at least one of the contents of a contract predetermined for the product desired by the customer and the procedure for concluding the contract according to the acquired recognition level,
When the procedure for concluding a contract is to be changed, the contract support means may change the display order of the plurality of screens displayed for the contract, and the questions for asking the customer questions on the plurality of screens. 7. The financial instrument extracting device according to any one of claims 1 to 6 , wherein at least one of the number of questions and the expression of the questions when a screen is included is changed according to the acquired degree of recognition.
前記顧客の健康診断の結果を示す健康診断情報を取得する健康診断情報取得手段をさらに備え、
前記契約支援手段は、前記健康診断情報取得手段により取得した健康診断情報に応じて、前記顧客が要望する商品について予め定められた契約の内容と当該契約を締結するための手続きとの少なくとも一方を変更する
請求項に記載の金融商品抽出装置。
further comprising health checkup information acquiring means for acquiring health checkup information indicating the result of the health checkup of the customer;
According to the health checkup information acquired by the health checkup information acquisition means, the contract support means selects at least one of the contents of a predetermined contract for the product desired by the customer and a procedure for concluding the contract. 8. The financial product extraction device according to claim 7 .
コンピュータが、
撮像中の顧客の表情を用いて、当該顧客の認知機能の程度を示す認知度を取得することと、
複数の商品の中から、前記認知度に基づいて所定の条件を満たす商品を抽出することとを含む、金融商品抽出方法。
the computer
Acquiring a degree of recognition indicating the degree of cognitive function of the customer by using the customer's facial expression during imaging ;
A financial product extraction method, comprising : extracting a product that satisfies a predetermined condition from among a plurality of products based on the degree of recognition .
コンピュータに、
撮像中の顧客の表情を用いて、当該顧客の認知機能の程度を示す認知度を取得することと、
複数の商品の中から、前記認知度に基づいて所定の条件を満たす商品を抽出することとを実行させるためのプログラム。
to the computer,
Acquiring a degree of recognition indicating the degree of cognitive function of the customer by using the customer's facial expression during imaging ;
A program for extracting a product that satisfies a predetermined condition from among a plurality of products based on the degree of recognition .
JP2022545664A 2020-08-27 2021-08-25 Financial product extraction device, financial product extraction method and program Active JP7563462B2 (en)

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JP2020143858 2020-08-27
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JP6253573B2 (en) * 2014-12-26 2017-12-27 学校法人志學館学園 Method, program and system for remotely assessing decision-making ability of an examinee in economic activities
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