JPWO2017081740A1 - Information processing apparatus, information processing method, program, and storage medium - Google Patents

Abstract

It aims at providing the environment which presents the information suitable for every user. To this end, the information processing apparatus includes a history management unit that manages a history for each set of user identification information and terminal identification information, user identification information of a user who has made an information acquisition request, and terminal identification of a terminal used by the user A presentation information extraction unit that extracts presentation information using the history corresponding to the set of information; and a presentation control unit that performs control to present the presentation information to a terminal that has made the information acquisition request.

Description

  The present invention relates to an information processing apparatus, an information processing method, a program, and a storage medium, and more specifically to a technique for managing history for each set of user identification information and terminal identification information in order to provide information to a user.

Japanese Patent Laid-Open No. 2005-63164

With the development of communication networks such as the Internet, the purchase mode of products has also changed. Specifically, it has changed from a form of purchasing goods directly to a store to a form of purchasing goods via the Internet.
When purchasing a product via the Internet, user identification information (user ID (Identification)) is often used so that it is not necessary to input various information such as a delivery destination of the product.
Product purchases using such user IDs are often made while browsing the purchase sites of each store and EC (Electronic Commerce) sites that realize virtual shopping streets, and recommended products are presented at the time of browsing. Or an advertisement may be presented (for example, Patent Document 1).
In the presentation of recommended products and advertisements, necessary information (that is, information on products and advertisements to be provided to the user) is extracted based on preference determination made according to user information such as purchase history. Presented.

However, the user ID may be used by a plurality of users. For example, this is the case when the father and mother purchase products using a single user ID.
If a product or advertisement is presented in such a case, there is a risk that information unsuitable for the user is presented.
In view of the above, an object of the present invention is to provide an environment in which information suitable for each user is presented.

An information processing apparatus according to the present invention includes a history management unit that manages a history for each set of user identification information and terminal identification information, user identification information of a user who has made an information acquisition request, and terminal identification of a terminal used by the user A presentation information extraction unit that extracts presentation information using the history corresponding to the set of information; and a presentation control unit that performs control to present the presentation information to a terminal that has made the information acquisition request.
For example, even when the account is shared among family members, if the user terminal being used is different, various histories are managed separately for each set of user identification information and terminal identification information. Therefore, information extracted based on the history of each person is presented.

The information processing apparatus described above selects whether or not to collectively manage the history of a plurality of sets related to the user identification information when there is another set having the same user identification information in the set It is desirable to further include a selection request presenting unit that presents a selection request to be made to a user who uses the user identification information.
Thereby, it is determined whether to manage the histories associated with the same user identification information collectively or separately for each terminal identification information based on the user selection result.

The history management unit of the information processing apparatus described above uses a plurality of terminals having different terminal identification information by the same user for a plurality of sets having the same user identification information but different terminal identification information. When it is determined that the plurality of sets of the histories are desirably managed together.
Thereby, for a plurality of terminals determined to be used by the same user, information to be presented to the user is extracted based on the history managed together.

The information processing apparatus further includes a determination unit that determines whether the plurality of sets are from the same user based on the history, and the history management unit determines that the history is from the same user. It is desirable to manage the plurality of sets of the histories collectively.
Thereby, based on a user's action, it is determined automatically whether it is the same user, and the information shown to a user is extracted based on it.

An information processing method according to the present invention is an information processing method executed by an information processing apparatus that manages a history for each set of user identification information and terminal identification information, the user identification information of a user who has made an information acquisition request, A presentation information extraction step for extracting presentation information using the history corresponding to a set of terminal identification information of a terminal used by a user, and a control for presenting the presentation information to a terminal that has made the information acquisition request A presentation control step.
By this information processing method, processing for providing an environment for presenting information suitable for each user is executed.

A program according to the present invention is a program that causes an arithmetic processing unit to execute processing executed as the information processing method.
A storage medium according to the present invention is a storage medium storing the above program.

  ADVANTAGE OF THE INVENTION According to this invention, the environment which presents the information suitable for every user can be provided.

It is a figure which shows the whole structure of embodiment of this invention. It is a block diagram of EC server of this embodiment. It is a block diagram of the computer of this embodiment. It is a figure which shows an example of the information memorize | stored in log | history DB. It is a flowchart which shows the flow of the process which EC server 1 performs. It is a flowchart which shows the flow of recommendation merchandise information extraction processing. It is a flowchart for demonstrating option presentation processing. It is a figure which shows an example of an option presentation page. It is a flowchart for demonstrating a tendency determination process. It is a flowchart of the 1st example of a tendency judgment processing, and a 2nd example. It is a flowchart of the 3rd example of a tendency judgment processing, and a 4th example. It is a figure which shows the example of log | history DB when managing the log | history of a some terminal collectively. It is a figure which shows the example of log | history DB when managing the log | history of a some terminal collectively. It is a figure which shows the example of log | history DB when managing the log | history of a some terminal collectively.

In the present embodiment, information on recommended products recommended to the user is given as an example of information presented to the user. An EC server 1 is taken as an example of the information processing apparatus.
Hereinafter, embodiments will be described in the following order.

<1. Overall configuration>
<2. Hardware configuration>
<3. DB>
[3-1. User DB]
[3-2. History DB]
[3-3. Product DB]
[3-4. Web page DB]
<4. Process flow>
[4-1. Overall process flow]
[4-2. Choice presentation process]
[4-3. Trend judgment processing]
-4-3-1. First example ~
-4-3-2. Second example
-4-3-3. Third example
-4-3-4. Fourth example
<5. Management mode>
<6. Summary>
<7. Program>

<1. Overall configuration>

A configuration of the entire network system including the EC server 1 according to the present embodiment will be described with reference to FIGS. 1 and 2.
In the embodiment described below, the EC server 1 that provides various services in electronic commerce will be described as an example.
As shown in FIG. 1, the EC server 1 according to the present embodiment interacts with user terminals 3, 3, 3,... Used by users who are targets of various types of information distribution via a communication network 2. Connected in a state where communication is possible.

The EC server 1 provides various functions for the user to purchase commodities via electronic commerce using the communication network 2.
Specifically, there are a plurality of stores that are members of electronic commerce operated using the EC server 1, and information (product information) of products sold by the store manager (hereinafter referred to as “seller”). ) And a function for changing the registered product information. For this purpose, the EC server 1 has a function of managing member store information, seller information, and product information.
In addition, the EC server 1 orders a product from a seller when a user performs a purchase operation of a product or a function for searching for and presenting a product desired by a user from a group of products handled in electronic commerce. , Payment processing functions that mediate the exchange of payments when products are sold, functions for delivering products to each user, and functions for notifying users when products are purchased and products A function of notifying the seller of the user information of purchasing the product.
When a user purchases a product, information on the destination (address) of the product, credit card number and contact information (e-mail address, etc.) is required. The EC server 1 has a function of managing user information in order to save time and labor for inputting such information every time a user purchases a product.

Then, the EC server 1 generates and transmits web page data in order to display a web page as a user interface for realizing the above various functions on another information processing apparatus (for example, the user terminal 3). .
The web page data is, for example, a structured document file such as HTML (Hyper Text Markup Language) or XHTML (Extensible HyperText Markup Language). The structured document file describes text data such as product descriptions and image data such as product images, and their arrangement and display mode (character color, font, size, decoration, etc.).
Examples of the web page include a login page for allowing the user to input login information and a product detail page for displaying detailed product information.
The EC server 1 also has a user / seller authentication function, a function for registering information in various databases, a function for acquiring information from various databases, and the like.

  Further, the EC server 1 provides the user with recommended product information. Specifically, based on attribute information such as user preference information, a product to be recommended to the user (hereinafter referred to as “recommended product”) is selected and presented. For this purpose, each unit included in the EC server 1 will be described later.

The configuration of the communication network 2 is not particularly limited. For example, the Internet, an intranet, an extranet, a LAN (Local Area Network), a CATV (Community Antenna TeleVision) communication network, a virtual private network (Virtual Private Network), a telephone line A network, a mobile communication network, a satellite communication network, etc. are assumed.
Various examples of transmission media constituting all or part of the communication network 5 are also assumed. For example, IEEE (Institute of Electrical and Electronics Engineers) 1394, USB (Universal Serial Bus), power line carrier, telephone line, etc., infrared such as IrDA (Infrared Data Association), Bluetooth (registered trademark), 802.11 wireless It can also be used wirelessly, such as mobile phone networks, satellite lines, and digital terrestrial networks.

The user terminal 3 is a terminal used by a user who purchases a product through electronic commerce using the EC server 1. Further, the user terminal 3 in the present embodiment performs processing for receiving information on recommended products presented from the EC server 1 and displaying the information on a display device such as a screen.
In the user terminal 3, various transmission / reception processes and display processes are executed as necessary. The user terminal 3 is, for example, a PC (Personal Computer), a feature phone, a PDA (Personal Digital Assistant) having a communication function, or a smart device such as a smartphone or a tablet terminal.

With reference to FIG. 2, each part with which the EC server 1 is provided is demonstrated.
The EC server 1 includes a history management unit 1a, a presentation information extraction unit 1b, a presentation control unit 1c, a selection request presentation unit 1d, and a tendency determination unit 1e.
The history management unit 1a manages a user's browsing history, purchase history, and the like. For this purpose, each history is associated with a user ID and managed. In particular, in the present embodiment, even when the same user ID is used, each history when different terminals are used is managed separately. Therefore, the terminal ID is also associated with the user ID and managed.
A specific example will be described later.

  When the presentation information extraction unit 1b receives a presentation request for information (browsing history or recommended product information) from the user terminal 3, the presentation information extraction unit 1b executes a process of extracting information based on the user ID and the terminal ID.

  The presentation control unit 1c executes processing for presenting the information extracted by the presentation information extraction unit 1b to the user terminal 3.

Whether the selection request presenting unit 1d integrates a plurality of histories for a user who uses a user ID when the histories of the plurality of terminal IDs are associated with one user ID. A process for presenting an option for selecting the item is executed.
For example, when person A uses a mobile phone and a PC (that is, when using a plurality of terminals having different terminal IDs), the browsing history when browsing the product on the mobile phone cannot be viewed on the PC. May be inconvenient.
Further, when the person A and the person B share one user ID using different user terminals 3, for example, when the person A uses a mobile phone and the person B uses a PC, It may be preferable to present a browsing history for each terminal ID.
The selection request presenting unit 1d allows the user to select an environment that is highly convenient for the user by presenting options for selecting whether to manage browsing history in an integrated manner or to manage separately based on the terminal ID.

  The tendency determination unit 1e executes a process of determining whether each history is from the same user or a different user for a plurality of sets having the same user ID and different terminal IDs. The tendency determining unit 1e corresponds to the determining unit in the claims.

In order to realize the various functions described so far, the EC server 1 includes a user DB (Database) 50 in which user information is stored, a history DB 51 in which browsing history and purchase history are stored, and information on products handled in electronic commerce. Is managed, and a product page DB 53 in which web page data of various web pages is stored is managed.

<2. Hardware configuration>

FIG. 3 is a diagram illustrating hardware of the EC server 1, the user terminal 3, and the user DB 50, the history DB 51, the product DB 52, and the web page DB 53 illustrated in FIG. 1. A CPU (Central Processing Unit) 101 of a computer device in each server or terminal follows a program stored in a ROM (Read Only Memory) 102 or a program loaded from a storage unit 108 into a RAM (Random Access Memory) 103. Perform various processes. The RAM 103 also appropriately stores data necessary for the CPU 101 to execute various processes.
The CPU 101, ROM 102, and RAM 103 are connected to each other via a bus 104. An input / output interface 105 is also connected to the bus 104.
The input / output interface 105 includes an input unit 106 including a keyboard, a mouse, and a touch panel, a display including an LCD (Liquid Crystal Display), a CRT (Cathode Ray Tube) and an organic EL (Electroluminescence) panel, and an output including a speaker. A storage unit 108 configured by a unit 107, a HDD (Hard Disk Drive), a flash memory device, and the like, and a communication unit 109 that performs communication processing and communication between devices via the communication network 2 are connected.
A media drive 110 is also connected to the input / output interface 105 as necessary, and a removable medium 111 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory is appropriately mounted, and information can be written to the removable medium 111. Reading is performed.

In such a computer device, data and programs are uploaded and downloaded by communication by the communication unit 109. Data and programs can be exchanged via the removable medium 111.
When the CPU 101 performs processing operations based on various programs, information processing and communication described later are executed in each of the EC server 1, the user terminal 3, the user DB 50, the history DB 51, the product DB 52, and the web page DB 53.
In addition, each information processing apparatus which comprises EC server 1, user terminal 3, user DB50, log | history DB51, goods DB52, and web page DB53 is not restricted to a computer apparatus like FIG. A plurality of computer devices may be configured as a system. The plurality of computer devices may be systemized by a LAN or the like, or may be arranged in a remote place in a communicable state by a VPN (Virtual Private Network) using the Internet or the like.

<3. DB>

Various DBs managed by the EC server 1 will be described.

[3-1. User DB]
The user DB 50 stores information on users who use the electronic commerce service provided by the EC server 1. For example, personal information such as a login password, name, age, gender, address, e-mail address, annual income, and hobbies is associated with one user ID (Identification) and stored. Further, information such as a field in which the user is interested is stored.

[3-2. History DB]
In the history DB 51, various histories are stored for the set of terminal ID and user ID as information of the user terminal 3 used by the user. The various histories are, for example, browsing histories and purchase histories.
A specific example will be described with reference to FIG.
In the history DB 51, various histories are associated with a group in which the user ID is “U — 00001” and the terminal ID is “D — 06637”.
As the various types of history information, the date and time information on the user's operation, the type information, and the product information indicating the product targeted for the operation are associated and stored.
For example, in the history DB 51 illustrated in FIG. 4, a history of “browsing” operations performed at “21:30:26 on June 12, 2015” for a product whose product ID is “I — 03 — 05651”. It is remembered.
As the history type, for example, “browsing” or “purchasing” will be described as an example, but other types may be provided. In addition, “browsing simple information”, “browsing detailed information”, and the like may be provided in which the “browsing” type is further detailed. That is, the history of viewing the simple information of the product and the history of browsing the detailed information may be stored as different types.
The product ID shown in FIG. 4 includes product genre information. That is, the product genre to which the product belongs can be known by looking at the product ID. For example, the product with the product ID “I — 03 — 05651” illustrated in FIG. 4 is a product belonging to the product genre with the number “03”.

  According to this, the user whose user ID is “U_00001” is performing an operation for the products of the product genres “02”, “03”, and “04” using the terminal “D_06737”. I understand. Further, it can be seen that the terminal “D_43573” is used to perform an operation for the products of the product genres “07”, “08”, and “09”. That is, the product genre to be operated is different for each terminal.

  On the other hand, the user whose user ID is “U — 00002” performs an operation for the products of the product genres “01”, “02”, “03”, and “05” using the terminal “D_54605”. . Further, even when the terminal “D_58526” is used, an operation for a product belonging to the same product genre is performed. That is, the product genre to be operated is the same regardless of the terminal.

In the following description, in order to determine whether or not the users who use the plurality of user terminals 3 and 3 are the same person, the product that the user has purchased or viewed using the user terminal 3 An example using the product genre information will be described. Therefore, here, the example in which the product genre is included in each history stored in the history DB 51 has been described.
However, when information other than product genre information is used to determine whether or not the user is the same person, information other than the product genre may be included.
For example, when determining whether or not the users using the user terminals 3 and 3 are the same person using the area information using the user terminal 3, the user terminal 3 is used for each history. Position information is stored.

Moreover, when determining based on the target user (for example, the product for men, the product for women, etc.) of the product which the user purchased, the information on the target user of the product may be stored for each history.
Similarly, the price range of the product may be stored for each history. That is, it is determined whether the user is a user who purchases a high-quality product or a user who purchases a low-priced product, and based on that, it is determined whether each user who uses the user terminals 3 and 3 is the same user. Also good.
The information about the target user and the price range of the product is information that can be acquired as long as the product ID is known, and thus may not be stored in the history DB 51. In that case, information related to the product (information for men, women, luxury products, low-priced products, etc.) may be acquired by referring to a product DB 52 described later based on the product ID.

[3-3. Product DB]
The product DB 52 stores information about each product that can be bought and sold via the EC server 1. For example, for a product ID that can uniquely identify a product, a product genre, product image, manufacturer (maker) information, model number information given by the manufacturer, sales start date, handled product provider information, inventory information, etc. Is linked and stored.
The product image information may be image data itself or link information (URL information or the like) of stored image data.
In addition to the above, the product DB 52 may store production locations, product specifications (color, size, performance information), and the like.

[3-4. Web page DB]
The web page DB 53 stores data of various web pages that the EC server 1 provides to users and sellers. Specifically, it is web page data such as a product page, a product detail page, or a user page, a seller page, or a store page.
As web page data, URL (Uniform Resource Locator) information of web pages and arrangement information of objects (images, texts, banners, etc.) arranged on each web page are stored. The arrangement information is information that describes the arrangement mode (position, size, color, etc.) of each object on the web page.
The information stored in the web page DB 53 may be stored in a structured document file such as HTML, for example.

<4. Process flow>

[4-1. Overall process flow]
An example of processing executed by the EC server 1 will be described with reference to FIG.
The EC server 1 provides various functions by continuously executing the processes of steps S101, S111, and S121. Specifically, a process for determining whether or not login information has been received in step S101 is executed, a process for determining whether or not a request for web page data has been received in step S111, and the others in step S121. A process for determining whether or not various requests are received is executed.

The login information is transmitted from the user terminal 3 to the EC server 1 when the user performs a login operation using the user terminal 3.
If it is determined in step S101 that the login information has been received, the EC server 1 executes an authentication process in step S102, and executes a process of notifying the user terminal 3 of the authentication result in step S103.
In the authentication process, the login information sent from the user terminal 3 and the user information (for example, user ID and login password) stored in the user DB 50 are collated to determine whether or not login is possible.

After executing the authentication result notification in step S103, or after determining that the login information has not been received in step S101, the EC server 1 determines whether or not the web page data request in step S111 has been received. Run.
If it is determined that the web page data request has been received, the EC server 1 determines whether or not to present a recommended product in step S112. For example, the various web pages managed by the EC server 1 include a web page in which an area for presenting recommended products is provided and a web page that is not, and determines which web page is requested.

If it is determined that the recommended product is to be presented, the EC server 1 determines whether or not the user has already logged in in step S113. This process is a process for deciding whether or not to use user information for extracting recommended products.
If it is determined that the user has logged in, that is, if it is determined that a web page data request has been made while logged in, the EC server 1 executes a process of acquiring a user ID and a terminal ID in step S114. The user ID and the terminal ID are also notified from the user terminal 3 when the web page data request is received in step S111.

Subsequently, in step S115, the EC server 1 executes a process of extracting recommended product information.
Here, in the extraction of recommended product information, there are two methods: extraction using user information and extraction without using user information. In the recommended product information extraction process when user information is not used, for example, information on products that are likely to lead to product purchase is extracted from products with a large number of sales, products with a high browsing frequency, or advertisements.
In the recommended product information extraction process when user information is used, products are extracted based on user history information. Various techniques for extracting recommended products based on the history have been disclosed.

Here, the recommended product information extraction process in the present embodiment will be described. Specifically, a case where the user is a user identified as the user ID “U — 00001” in FIG. 4 will be described as an example.
In this case, the user uses both the terminal A specified by the terminal ID “D_06737” and the terminal B specified by the terminal ID “D_43573”.
Depending on whether the user ID “U — 00001” is used by one user or a plurality of users, the extraction result of the recommended product information extraction process differs. Specifically, when user A is a single user using terminal A and terminal B and using user ID “U — 00001” (hereinafter referred to as “single user”), user A and terminal A There may be a case where the user B is a plurality of users using the user ID “U — 00001” and the user B using the terminal B and the user ID “U — 00001”.
The EC server 1 performs recommended product information extraction processing in consideration of these situations.
Here, a case will be described in which the user answers whether the user is a single user or a plurality of users.

Specifically, this will be described with reference to FIG.
First, in step S201, the EC server 1 executes processing for determining whether or not the user is a single user.
When it is determined that the user is a single user (that is, when the user replies that it is a single user), the EC server 1 makes a recommendation in step S202 by referring to the history information based on the user ID without considering the terminal ID. Extract products.
Specifically, a product that considers both the history in which the terminal ID stored in the history DB 51 is “D_06737” and the history in which the terminal ID is “D_43573” is extracted as a recommended product. That is, according to FIG. 4, products whose product genre is “02”, “03”, “04”, “06”, “07”, “08”, “09” are extracted as recommended products. The

On the other hand, when it is determined that the user is not a single user (that is, when the user replies that it is a plurality of users), the EC server 1 refers to history information based on both the terminal ID and the user ID in step S203. Extract recommended products.
Specifically, the recommended product is extracted based on either the history in which the terminal ID stored in the history DB 51 is “D_06737” or the history in which the terminal ID is “D_43573”. That is, based on the terminal ID of the user terminal 3 that transmitted the web page data request in step S111, the recommended product information extraction process is performed with reference to any of the above-described histories.
An example in which the EC server 1 performs a tendency determination process for determining whether a user is a single user or a plurality of users will be described later.

Subsequently, in step S116, the EC server 1 executes a process for generating web page data. This web page data includes recommended product information. However, this is not the case when it is determined in step S112 that the recommended product is not presented.
In step S117, the EC server 1 executes processing for transmitting web page data to the user terminal 3.

After executing the web page data transmission process of step S117, or after determining that the web page data request has not been received in step S111, the EC server 1 determines whether or not the other request of step S121 has been received. Execute the process.
Other requests include, for example, a request for changing user information and a request for purchasing a product. When receiving these requests, the EC server 1 executes processing corresponding to each request in step S122. Specifically, if a user information change request is received, it is confirmed whether the new user information input by the user is correct information, and processing for updating the information in the user DB 50 is executed. If a purchase request for a product is received, processing for notifying the store that the product has been purchased, settlement processing for mediating exchange of price, and the like are executed as corresponding processing.

After executing the corresponding process of step S122 or determining that no other request has been received in step S121, the EC server 1 executes the process of step S101 again.

[4-2. Choice presentation process]
When a plurality of terminal IDs are used for one user ID, various history information managed for a plurality of sets of user IDs and terminal IDs (the user IDs are the same) are collectively managed. An option presenting process for presenting the user with an option for selecting whether or not will be described.
An example of the timing for executing the option presentation process is shown in FIG.

FIG. 7 is a process executed by the EC server 1. First, in step S <b> 301, it is determined whether or not operation information to be saved as a history (for example, a browsing history or a purchase history) has been received. If not received, the series of processing in FIG. 7 is terminated.
If it is determined that it has been received, the EC server 1 determines in step S302 whether the operation information has been received from a new user terminal 3 that is not stored in the history DB 51, that is, whether a new terminal ID should be attached. The process for determining is executed.
If it is not a new terminal ID, that is, if a set of user ID and terminal ID is stored in the history DB 51, the series of processing shown in FIG.

If the combination is not registered in the history DB 51, the EC server 1 executes a process of determining whether or not a pair having the same user ID and a different terminal ID is stored in the history DB 51 in step S303.
If not stored, that is, if the user ID is a new ID, the series of processes shown in FIG. 7 is terminated.
On the other hand, when the history related to the set of different terminal IDs with the same user ID is stored in the history DB 51, that is, when it can be assumed that the user has started to use a different user terminal 3, the EC server 1 performs the step In S304, an option presentation process for presenting options to the user terminal 3 that is the transmission source of the operation information is executed.

An example of the option presentation page is shown in FIG.
The option presentation page is presented to the user terminal 3 as the dialog 4, for example. The option presentation page is provided with an integrated management option 5 for collectively managing all history information related to one user ID, another management option 6 for managing separately for different terminal IDs, and a decision button 7. It has been.
When the user selects the integrated management option 5, the EC server 1 manages the history by the user ID regardless of the terminal ID. Therefore, when a recommended product is extracted, a recommended product based on a product viewed on another user terminal 3 may be extracted.
On the other hand, when the user selects another management option 6, the EC server 1 manages the history for each set of user ID and terminal ID. Therefore, the recommended product is not extracted based on the product viewed on another user terminal 3.

FIG. 8 shows an example in which the user is presented with an option for selecting whether or not to perform integrated management, but an option for selecting whether or not the user is a single user may be presented to the user. That is, an option indicating that there is only one user using the user ID and an option indicating that the user ID is shared by a plurality of users are presented.
In this case, the option indicating that there is only one user using the user ID is the integrated management option 5, and the option indicating that the user ID is shared by a plurality of users is the separate management option 6.

As yet another example, an option for integrating only some terminal IDs may be presented.
For example, three user IDs “D_06737”, “D_43573”, and “D_77172” are associated with one user ID “U_00001”, and a user A is set as a user ID “D_06737” and “D_43573”. An example in which the terminals 3A and 3B are used and the user B uses the user terminal 3C having the terminal ID “D_77172” will be described.
At this time, in order to integrate only the user terminal 3A, 3B, 3C, the option for integrated management of the user terminal 3A, 3B, 3C, the option for integrated management of only the user terminal 3A, 3B, and the user terminal 3A, 3C. Options for managing only the user terminals 3B and 3C and options for separately managing all the user terminals 3A, 3B and 3C are presented.
Thereby, the information (recommended goods etc.) along a user's usage form can be shown.
It should be noted that the presentation of options is an example, and the user may be allowed to input user terminals 3, 3, 3,.

[4-3. Trend judgment processing]
The trend determination process is a process executed by the EC server 1 in order to determine whether the user is a single user or a plurality of users.
An example of the timing for executing the trend determination process is shown in FIG.
In step S401, the EC server 1 determines whether or not operation information that is to be saved as a history (for example, a browsing history or a purchase history) has been received. If it has not been received, the series of processing in FIG. 9 ends.
If it is determined that it has been received, the EC server 1 executes a trend determination process in the subsequent step S402.
In the tendency determination process, the tendency of the user who is using each user terminal 3 (that is, for each terminal ID) is determined, and it is determined whether or not the user is the same user who uses the other user terminal 3. To do.
After the trend determination process, the EC server 1 manages each history for each user terminal 3 based on the determination result, or manages each history based on the user ID regardless of the user terminal 3. To decide. That is, when it is determined that the users are the same, each history is managed based on the user ID (that is, history information based on operations performed from other user terminals 3 is also displayed), and when determined as different users , Each history is managed based on a set of a user ID and a terminal ID (that is, history information based on an operation performed from another user terminal 3 is not displayed).
Here, some specific examples of the trend determination process will be described. In each example, a case will be described in which two user terminals 3A and 3B (terminal IDs “D_06737” and “D_43573”) are associated with one user ID “U — 00001”.

-4-3-1. First example ~
In the first example, the determination is made based on the purchased product or the viewed product. Specifically, this will be described with reference to FIG. 10A. In step S501, the EC server 1 executes processing for determining whether or not the product genres of the products browsed / purchased on the user terminal 3A and the user terminal 3B are different. If they are different, the EC server 1 determines in step S502 that the users using the user terminals 3A and 3B are different users. If the merchandise genres of the products viewed / purchased on the user terminal 3A and the user terminal 3B are similar, the EC server 1 determines in step S503 that the users using the user terminals 3A and 3B are the same user. To do.
In the example of the history DB 51 illustrated in FIG. 4, the history of the user terminal 3 </ b> A (terminal ID “D_06737”) and the history of the user terminal 3 </ b> B (terminal ID “D_43573”) are determined as different users because the product genres are different.

In addition, although the example which determines whether a goods genre is different was demonstrated here, the example other than this can also be considered.
For example, it may be determined based on the similarity (or affinity) of the product genre. Specifically, the product genre A and the product genre B are different genres, but if the product genre is highly compatible, it can be considered that these genres are regarded as the same genre.
Further, when only a part of the product genre is different, it can be determined that the user is a different user when the ratio of the different product genres is equal to or greater than a predetermined value. Specifically, the history based on the user terminal 3A targets the product genres “02”, “03”, “04”, and the history based on the user terminal 3B includes the product genres “02”, “03”, If it is “06” or “07”, the ratio of different product genres is calculated, and it is determined whether or not they are the same user based on whether or not the ratio is larger than a predetermined value. Also good.
For example, in this example, the product genres that appear in the history based on the user terminals 3A and 3B are “02”, “03”, “04”, “06”. ”And“ 07 ”, the total number of genres is calculated as“ 5 ”. Also, since the number of genres that match is “02” and “03”, the number of genres that match is calculated as “2”. Therefore, the ratio of the different product genres is calculated as 40% (“matching genre number” / “total genre number” × 100) obtained by dividing the number of matching genres by the total number of genres and multiplying by 100. When this value is a predetermined value (for example, 50%) or more, it is determined that they are the same user, and when it is less than the predetermined value, they are determined as different users.

  Furthermore, when determining whether or not the users using the user terminals 3A and 3B are the same user based on the price range of the purchased product, it may be based on the price distribution of the product. In that case, the price distribution of the products purchased at the user terminals 3A and 3B may be simply compared. Further, the degree of deviation between the price of the purchased product and the average price of the product genre to which the purchased product belongs may be compared. Accordingly, it is possible to determine whether or not the user likes a high product in consideration of the price difference for each product genre, and whether or not the user is appropriately the same user based on the determination result. Can be determined.

As a specific example of simply comparing the distribution of the prices of purchased products, for example, the average price of products purchased at the user terminal 3A is “10000 yen”, and the average price of products purchased at the user terminal 3B is “14000 yen”. " Furthermore, the average price of all products purchased by the user using the user terminals 3A and 3B is “11000 yen”. In this case, what is the ratio (4000/11000 × 100 = 36.36) of the difference between the average prices of the purchased products for each terminal (14000−10000 = 4000 yen) with respect to the average price (11000 yen) of all the products. %) And whether or not the value is equal to or greater than a predetermined value determines whether or not the user is the same user.
Further, in order to consider the distribution, a variance value or a standard deviation value of the price of purchased products may be calculated for each terminal, and the difference may be taken into consideration. If the variance value and the standard deviation value are similar regardless of the terminal, it can be determined that they are the same user.

-4-3-2. Second example
In the second example, position information when using the user terminals 3A and 3B (for example, position information that can be acquired by a satellite positioning system) is used.
This will be specifically described with reference to FIG. 10B. In step S504, the EC server 1 determines whether or not the user terminals 3A and 3B are used in different areas. When used in different regions (for example, when the user terminal 3A is used in the Kansai region and the user terminal 3B is used in the Kanto region), the EC server 1 determines as a different user in step S505.
On the other hand, when the user terminals 3A and 3B are used in the same region, the EC server 1 determines as the same user in step S506.

In addition, the use area may not be completely different, and some of the areas may be different. In that case, you may consider how different a use area is. For example, the user terminal 3A is used in Shinjuku and Funabashi, and the user terminal 3B is used in Kanda and Funabashi. In such a case, the matched area is calculated as 33% (1 area / 3 area × 100), and it is determined whether or not they are the same user according to a comparison result with a predetermined value.
In addition, when several user terminal 3A, 3B is used simultaneously in a different area, you may determine with a different user.

-4-3-3. Third example
In the third example, information on a time zone in which the user terminals 3A and 3B are used is used.
This will be specifically described with reference to FIG. 11A. In step S507, the EC server 1 determines whether or not the terminals 3A and 3B are used in different time zones. When used in different time zones (for example, when the user terminal 3A has a high tendency to be used on holidays or midnight and the user terminal 3B has a high tendency to be used during the daytime on weekdays), the EC server 1 performs the step In step S508, the user is determined as a different user.
On the other hand, when the usage time zone information is similar to each other, the EC server 1 determines as the same user in step S509.
Note that, as in the first example and the second example, there may be a case where a part of the used time zone matches. In this case, the coincidence ratio of used time zones may be calculated. Further, when a plurality of user terminals 3A and 3B are used at the same time, they may be determined as different users.

-4-3-4. Fourth example
In the fourth example, information on the user's operation mode (the cocoon at the time of operation) is used.
This will be specifically described with reference to FIG. 11B. In step S510, the EC server 1 determines whether the operation mode is different. When it is determined that the operation mode is different (for example, the input speed when inputting characters in various input fields, the operation method when switching input fields (whether switching by keyboard operation or mouse operation), , The style of the review posted on the product or the store, and information such as the browsing speed of various web pages (the stay time of the web page) are different), the EC server 1 determines in step S511 that it is a different user. To do.
On the other hand, when the operation forms are similar, the EC server 1 determines in step S512 that they are the same user.
Note that, as in the first example, the second example, and the third example, it may be determined whether or not they are the same user by quantifying the degree of matching of the operations and determining a predetermined value.

It should be noted that it may be determined in a composite manner whether the user is the same user or a different user by using some of the determination results of the first to fourth examples.

<5. Management mode>

An example of a management mode when managing history information based on a plurality of terminal IDs together when managing a plurality of terminal IDs associated with one user ID will be described.
A first example is shown in FIG.
In the first example, management is performed using flag information so that the user terminals 3 to be collectively managed can be understood.
Specifically, as shown in FIG. 12, an integrated management flag indicating whether or not management is performed collectively for each set of user ID and terminal ID is stored.
In the example illustrated in FIG. 12, history information related to the user with the user ID “U — 00001” is managed collectively. Also, history information related to the user with the user ID “U — 00002” is managed for each terminal. Furthermore, as for the history information related to the user with the user ID “U — 00003”, only the history information of three terminals among the four terminals is managed collectively.

A second example is shown in FIG.
In the second example, management is performed using the integration destination terminal information so that the user terminals 3 to be managed together can be understood.
Specifically, as illustrated in FIG. 13, the history information related to the user with the user ID “U — 00001” is integrated and managed with the history information of the user terminal 3 with the terminal ID “D — 06637”. Further, history information related to the user with the user ID “U — 00002” is integrated and managed with the history information of the user terminal 3 with the terminal ID “D — 10125”. Furthermore, the history information related to the user with the user ID “U — 00003” is integrated and managed by the two user terminals 3 and 3. That is, the history information of the user terminals 3 and 3 with the terminal IDs “D_10125” and “D_22658” is integrated and managed with the history information of the terminal ID “D_10125”. Then, the history information of the user terminals 3 and 3 having the terminal IDs “D — 23290” and “D — 48701” is managed by being integrated with the history information of the terminal ID “D — 23290”.

A third example is shown in FIG.
In the third example, the history information of the user terminals 3, 3,... Managed together is managed without using new information such as flags and integration destination information.
Specifically, as illustrated in FIG. 14, history information relating to a user with a user ID “U — 00001” that is to be managed collectively is stored without distinguishing which terminal is based on the history.
Further, history information related to the user with the user ID “U — 00002” that is to be managed for each terminal is managed for each terminal ID.

<6. Summary>

The EC server 1 includes a history management unit 1a that manages a history for each set of a user ID and a terminal ID, a set of a user ID of a user who has made an information acquisition request, and a terminal ID of the user terminal 3 used by the user. A presentation information extraction unit 1b that extracts presentation information (recommendation information, advertisement information, etc.) using a history corresponding to the information, and a presentation control unit that performs control to present the presentation information to the user terminal 3 that has made an information acquisition request 1c.
For example, even when the account is shared within the family, if the user terminal being used is different, various histories are managed separately for each set of user ID and terminal ID. Therefore, information extracted based on the history of each person is presented.
More specifically, for example, when the mother and father use the same user ID and the user terminal 3 does not share, products such as cosmetics are given to the father based on the browsing / purchase history of the mother. The recommendation can be prevented, and conversely, the product such as golf equipment can be prevented from being recommended to the mother based on the browsing / purchase history of the father.
In addition, in a limited presentation area (for example, a monitor) in the user terminal 3 used by the user, information extracted based on the behavior of another person (another person using the same user ID) is presented. This is wasteful for both the e-commerce operator and the user receiving the information. According to the present invention, it is possible to effectively utilize resources of the user terminal 3 by efficiently presenting valuable information using limited resources.

In addition, as described in the option presentation processing example, when there is another group having the same user ID in the group, whether or not to manage the history of a plurality of groups related to the user ID collectively And a selection request presenting unit 1d that presents a selection request (for example, an option) to select a user to the user who uses the user ID.
Thereby, it is determined whether to manage each history associated with one user ID collectively or to manage each history separately for each terminal ID based on the selection result of the user.
Therefore, history management reflecting the user's intention is performed, and appropriate information can be presented based on the history management.

Furthermore, as described in the overall processing flow, the history management unit 1a allows a plurality of terminals having different terminal IDs to be assigned to the same user for a plurality of sets having the same user ID and different terminal IDs. If it is determined that it is in use, a plurality of sets of histories are managed together.
Thereby, for a plurality of terminals determined to be used by the same user, information to be presented to the user is extracted based on the history managed together.
Therefore, appropriate information based on the user's usage mode can be presented to the user.

Furthermore, as described in each example of the trend determination process, the history management unit further includes a determination unit (trend determination unit 1e) that determines whether or not a plurality of sets are from the same user from the history. 1a collectively manages a plurality of sets of histories whose history is determined to be from the same user.
Thereby, based on a user's action, it is determined automatically whether it is the same user, and the information shown to a user is extracted based on it.
Accordingly, it is possible to present appropriate information to the user without forcing the user to input it.

An effective effect can be obtained not only when different users share one user ID but also when the same user changes the terminal used depending on the environment.
For example, when accessing using a workplace terminal and accessing using a home terminal, one user uses one account (that is, uses one user ID). There is a possibility that the products to be browsed differ depending on the terminal. Or, even in the same home, there are cases where terminals are used properly depending on usage.
In such a case, since the tendency of each history based on the terminal at work and the terminal at home is different, the tendency determination unit 1e is used by different users even though the same user uses both terminals. It is determined that Therefore, recommended products are selected and provided based on the browsing history and purchase history information for each terminal in the workplace terminal and the home terminal.
This is because the recommended product based on the product viewed on the home terminal is not presented on the work terminal for the user who uses the work terminal differently from the home terminal. The appropriate information can be presented. That is, it is possible to select and present recommended products based on the browsing history and purchase history information for each terminal in accordance with the user's usage mode in which the usage is properly used for each terminal.

  In each example mentioned above, although the example which shows the information on recommendation goods to a user was shown, the example which shows other information may be sufficient. For example, information such as advertisements. According to this, when a user browses a different product genre for each terminal, that is, when the terminal is properly used depending on the application, information suitable for the usage can be presented.

Further, as an apparatus that distributes various types of information based on the user ID and the terminal ID, an information processing apparatus other than the EC server 1 for the above-described electronic commerce is also conceivable.
Specifically, an electronic book distribution server that distributes electronic content such as an electronic book, a moving image distribution server that distributes various types of moving images, a music distribution server that distributes music data, and the like.
For example, the electronic book distribution server presents, to the user terminal 3, the history of the electronic book that the user has purchased so far (or the history of the electronic book that has been viewed) or the recommended book based on the history. It is possible to do. In such a case, by performing the various processes described above, information according to the history information for each terminal is presented, and information is presented based on the history information associated with the user ID regardless of the terminal.

In the above description, the case where the history is managed for each user terminal 3 and the case where the history is integrated and managed based on the user ID regardless of the user terminal 3 have been described. The storage mode of the history information may be the same.
For example, each history is managed by associating the terminal ID of the user terminal 3 that performed the operation with the user ID. That is, the stored information is the same regardless of the management method.
Even in such a case, in the process of extracting the presentation information (recommendation information, advertisement information, etc.) to the user, the same effect can be obtained if the management method of the history information of the user is taken into consideration.
That is, if the history information is a user whose management is integrated, the presentation information is extracted for all the history associated with the user ID. If the history information is a user managed for each terminal ID, the presentation information is extracted for the history associated with the user ID and the terminal ID.

In the above-described example, the example in which the history information is changed from the state managed separately for each set of user ID and terminal ID to the state managed in an integrated manner has been described. However, the history information is managed separately from the state managed in an integrated manner. The state may be repeated a plurality of times. That is, it can be considered to make a transition from another management state to an integrated management state, or from an integrated management state to another management state, depending on the situation of the user at that time.
Further, these state transitions may be performed based on a user's answer that can be acquired by, for example, presenting the options as shown in FIG. 8, or the trend determination process as shown in FIGS. The EC server 1 may automatically perform based on the determination result.

<7. Program>

The program in each embodiment is a program that is executed by an arithmetic processing device (such as a CPU) included in the EC server 1.

This program causes an information processing apparatus that manages history for each set of user identification information and terminal identification information to execute the following procedures.
A calculation processing device is caused to execute a presentation information extraction procedure for extracting presentation information using a history corresponding to a set of user identification information of a user who has made an information acquisition request and terminal identification information of a terminal used by the user.
In addition, the arithmetic processing device is caused to execute a presentation control procedure for performing control for presenting presentation information to the terminal that has made the information acquisition request.
That is, this program is a program that causes the arithmetic processing unit to execute the processes described in FIGS. 5 to 7 and FIGS. 9 to 11.

The EC server 1 described above can be realized by such a program.
Such a program can be stored in advance in an HDD as a storage medium built in a device such as a computer device or a ROM in a microcomputer having a CPU. Alternatively, it can be stored (stored) temporarily or permanently in a removable storage medium such as a semiconductor memory, memory card, optical disk, magneto-optical disk, or magnetic disk. Such a removable storage medium can be provided as so-called package software.
Further, such a program can be installed from a removable storage medium to a personal computer or the like, or can be downloaded from a download site via a network such as a LAN or the Internet.

  1 EC server, 1a history management unit, 1b presentation information extraction unit, 1c presentation control unit, 1d selection request presentation unit, 1e tendency determination unit, 2 communication network, 3, 3A, 3B, 3C user terminal, 50 user DB, 51 History DB, 52 Product DB, 53 Web Page DB

An information processing method according to the present invention is an information processing method executed by an information processing apparatus that manages a history for each set of user identification information and terminal identification information, the user identification information of a user who has made an information acquisition request, A presentation information extraction step for extracting presentation information using the history corresponding to a set of terminal identification information of a terminal used by a user, and a control for presenting the presentation information to a terminal that has made the information acquisition request When there are a plurality of combinations in which the user identification information is the same among the presentation control step and the group, a selection request for selecting whether to manage the history collectively for the plurality of groups is set to the user identification information. A selection request presenting step to be presented to the user to be used .
By this information processing method, processing for providing an environment for presenting information suitable for each user is executed.

This program causes an information processing apparatus that manages history for each set of user identification information and terminal identification information to execute the following procedures.
A calculation processing device is caused to execute a presentation information extraction procedure for extracting presentation information using a history corresponding to a set of user identification information of a user who has made an information acquisition request and terminal identification information of a terminal used by the user.
In addition, the arithmetic processing device is caused to execute a presentation control procedure for performing control for presenting presentation information to the terminal that has made the information acquisition request.
Then, when there are a plurality of groups having the same user identification information in the group, a user who uses the user identification information for a selection request for selecting whether to manage the history collectively for the plurality of groups. The processing unit is caused to execute a selection request presenting procedure to be presented.
That is, this program is a program that causes the arithmetic processing unit to execute the processes described in FIGS. 5 to 7 and FIGS. 9 to 11.

Claims (7)

A history management unit that manages history for each set of user identification information and terminal identification information;
A presentation information extraction unit that extracts presentation information using the history according to a set of user identification information of a user who has made an information acquisition request and terminal identification information of a terminal used by the user;
A presentation control unit that performs control to present the presentation information to the terminal that has made the information acquisition request. When there is another set having the same user identification information in the set,
2. A selection request presenting unit that presents an option request for selecting whether or not to collectively manage the plurality of sets related to the user identification information to a user who uses the user identification information. The information processing apparatus described in 1. The history management unit, when it is determined that the same user is using a plurality of terminals having different terminal identification information for a plurality of sets having the same user identification information and different terminal identification information The information processing apparatus according to claim 1, wherein the histories of the plurality of sets are collectively managed. A determination unit that determines whether or not the plurality of sets are from the same user from the history,
The information processing apparatus according to claim 3, wherein the history management unit collectively manages the plurality of sets of the histories in which the histories are determined to be from the same user. An information processing method executed by an information processing apparatus that manages history for each set of user identification information and terminal identification information,
A presentation information extracting step of extracting presentation information using the history according to a set of user identification information of a user who has made an information acquisition request and terminal identification information of a terminal used by the user;
A presentation control step of performing control to present the presentation information to the terminal that has made the information acquisition request. A program to be executed by an information processing apparatus that manages history for each set of user identification information and terminal identification information,
A presentation information extraction procedure for extracting presentation information using the history according to a set of user identification information of a user who has made an information acquisition request and terminal identification information of a terminal used by the user;
A presentation control procedure for performing control for presenting the presentation information to a terminal that has made the information acquisition request. A storage medium storing a program to be executed by an information processing apparatus that manages history for each set of user identification information and terminal identification information,
A presentation information extraction procedure for extracting presentation information using the history according to a set of user identification information of a user who has made an information acquisition request and terminal identification information of a terminal used by the user;
A storage medium storing a program for executing a presentation control procedure for performing control to present the presentation information to a terminal that has made the information acquisition request.

Images