JPWO2016079782A1 - Business situation management system and business situation management method - Google Patents

Abstract

A business status management system, in which a business is carried out by a plurality of workers, and the business status management system includes a plurality of terminals and a management system. Obtain information, calculate multiple types of index values indicating the progress of work based on log information, send index screen display instructions including index values displayed on the terminal to the terminal, When an index screen including the index value included in the display instruction is displayed and a selection operation for any one of the index values displayed on the index screen is accepted, an index value indicating that the index value has been selected and operated The selection operation log is transmitted to the management system, and the management system updates the overall effectiveness evaluation value of the index corresponding to the index value for which the selection operation has been performed based on the index value selection operation log received from a plurality of terminals. Total updated Based on efficacy evaluation value, and changes the index displayed on the index screen of the plurality of terminals.

Description

  The present invention relates to a system for managing a business situation.

  For example, in a business situation management tool called a dashboard, an index value indicating a business situation or the like (there is another business situation or the like) is displayed, and the index value is periodically updated. In particular, when the index value indicates that the job is in a dangerous state, the job status management tool presents a warning. In addition, the business situation management tool has a function (drill down) for displaying more detailed information of index values as necessary. Knowledge and know-how regarding the work contents are required for designing a work situation management tool having a drill-down function. If an appropriate index value is not displayed, it may not be possible to detect a dangerous state. In addition, there is a possibility that the index at the time of design is not appropriate when there is a change in the business content.

  For this reason, there is JP 2010-237900 A (hereinafter, referred to as Patent Document 1) as a technique for periodically reviewing index values to be displayed with priority. This gazette states that “information about the user's assigned work and information about the analysis condition specification items selected in the past are stored as history data in the storage device. The user specifies the analysis condition specification item. When editing the condition specification screen, the user's work in charge is first identified, and the analysis data related to the specified items of the condition selected by the user of the same work in charge within the specified period is specified. The reference count is totaled for each specified item by the history data totaling unit, and the totaled reference count is embedded and displayed in the condition specification screen.In addition, when displaying analysis data, it is necessary to shift to other analysis conditions. Display the destination condition specification screen in the same way. "(See summary).

  Japanese Patent Laid-Open No. 2014-112321 (hereinafter referred to as Patent Document 2) is a technique for distributing an application that has been adjusted based on the current situation of the user. In this publication, “a usage situation prediction unit that predicts a user situation when an application is used in a communication terminal, a usage situation predicted by the usage situation prediction unit, and the communication terminal that is obtained from the communication terminal. The content adjustment unit adjusts the content of the application based on the current situation of the user, and the application distribution unit distributes the adjusted application obtained by the content adjustment unit to the communication terminal. (See summary).

  Further, as a technique for increasing or decreasing the functions of an operable terminal according to the skill level of a user who operates the terminal, there is International Publication No. 2010/010653 (hereinafter referred to as Patent Document 3). In this publication, “a model for predicting a transition of a user's usage for a terminal device is generated from the operation history. The usage cluster generation unit is based on operation history information for a plurality of first user terminal devices, The usage history model generation unit generates a plurality of user groups composed of users having similar feature quantities representing usage characteristics calculated from the operation history information. For each operation history information of each divided section obtained by dividing each of the above, an analysis is made as to which of the usage features of a plurality of user groups the feature amount representing the usage feature calculated from the operation history information is similar. Based on the analysis result, a usage transition model representing the transition relationship between the user groups is generated ”(see summary).

JP 2010-237900 A JP, 2014-112321, A International Publication No. 2010/010653

  The technique described in Patent Document 1 improves the efficiency of personal information browsing work, and considers only the action order of the user browsing the information. Similarly, the technique described in Patent Document 2 takes into consideration only the individual state. In addition, the technique described in Patent Document 3 only considers operations on the terminal itself.

  In a task where multiple users share roles, even if you select an index value to be presented considering only the individual status and the operation of a specific terminal, the selected index value is appropriate for the task. Not something.

  An object of the present invention is to provide a business situation management system that presents an appropriate index value in a business in which a plurality of users share a role and perform work.

  A typical example of the present invention is a business situation management system that manages the status of work performed by a plurality of workers who share roles, and the business situation management system indicates the status of the work. A plurality of terminals that display an index screen including an index value; and a management system that transmits an index screen display instruction that is an instruction to display the index screen to the terminal. Storing index management information in which an overall effectiveness evaluation value for which the effectiveness of the index for the user of the plurality of terminals is evaluated is registered, and acquiring log information regarding the work status of the plurality of workers , Based on the acquired log information, calculate index values of a plurality of types of indexes, and transmit an index screen display instruction including index values displayed on the terminal to the terminal, the terminal displays the index screen display finger When an index screen including an index value included in the index screen is displayed and a selection operation for any one of the index values displayed on the index screen is accepted, an index value selection operation log indicating that the index value has been selected is displayed. Transmitted to the management system, the management system updates an overall effectiveness evaluation value of the index of the index value for which the selection operation has been performed based on the index value selection operation log received from the plurality of terminals, and the update The index value displayed on the index screens of the plurality of terminals is changed based on the total effectiveness evaluation value thus obtained.

  The effects obtained by the representative ones of the inventions disclosed in the present application will be briefly described as follows. That is, it is possible to provide a business situation management system that presents an appropriate index value in a business in which a plurality of users share a role and perform work.

  Problems, configurations, and effects other than those described above will be clarified by the following description of embodiments.

1 is an explanatory diagram of a computer system according to Embodiment 1. FIG. It is explanatory drawing of the spot which actually performs the operation | work of Example 1. FIG. It is a hardware block diagram of each computer which each implements the business management system of Example 1, a general supervisor terminal, and a business efficiency analysis system. It is a hardware block diagram of each terminal which each mounts the worker portable terminal and field supervisor portable terminal of Example 1. It is explanatory drawing of the work management table of Example 1. FIG. It is explanatory drawing of the personnel master table of Example 1. It is explanatory drawing of the index management data of Example 1. FIG. It is explanatory drawing of the index screen condition data of Example 1. FIG. It is explanatory drawing of the countermeasure management data of Example 1. FIG. It is explanatory drawing of the countermeasure implementation log of Example 1. FIG. FIG. 3 is a sequence diagram of overall processing according to the first embodiment. It is explanatory drawing of the parameter | index screen of Example 1. FIG. It is explanatory drawing of the detailed screen of Example 1. FIG. It is explanatory drawing of the countermeasure selection screen of Example 1. FIG. It is explanatory drawing of the past implementation result screen of Example 1. FIG. It is explanatory drawing of the simulation comparison screen of Example 1. FIG. It is explanatory drawing of the countermeasure implementation support screen of Example 1. FIG. 3 is a flowchart of index value calculation processing according to the first embodiment. 6 is a flowchart of a countermeasure implementation predicted value calculation process according to the first embodiment. 3 is a flowchart of parameter update processing according to the first embodiment. 10 is a flowchart of change recommendation processing according to the second embodiment. 10 is a flowchart of similarity index determination processing according to the second embodiment. It is a flowchart of the other index recommendation process of Example 3. It is explanatory drawing of the other parameter | index recommendation screen of Example 3. It is explanatory drawing of the total supervisor index screen of Example 4. FIG. It is explanatory drawing of the subject condition confirmation screen of Example 4. FIG.

  Example 1 will be described with reference to FIGS.

  FIG. 1 is an explanatory diagram of the computer system according to the first embodiment.

  The computer system according to the present embodiment supports a business performed using a plurality of people and devices, and includes a business management system 110 and business devices 111A to 111C (hereinafter collectively referred to as business device 111). Business efficiency analysis system 120, worker portable terminals 140A to 140D (hereinafter collectively referred to as worker portable terminal 140), site supervisor portable terminals 150A and 150B (hereinafter collectively referred to) Comprises a site supervisor mobile terminal 150), a general supervisor terminal 160, and databases 720 and 720.

  Explain the business. The work is a procedure that is performed by combining multiple tasks that are performed on the work target by the worker, and the workers perform multiple tasks according to the order contents until the deadline It is necessary to end the work ordered by.

  For example, when the business includes a first task, a second task, and a third task, in the first task, an object is input, and an operation corresponding to the first task is performed on the input object, In the second task, the work corresponding to the second task is performed on the object on which the work corresponding to the first task is performed, and in the third task, the work corresponding to the second task is performed on the object on which the work corresponding to the second task is performed. Work corresponding to the three tasks is performed, and the target object is output as a final product. When the work of the third task is performed on all the ordered objects, the work is finished.

  Therefore, the business flow is expressed in a format in which a task that receives input of an object and a task that outputs a final product are linked by at least one intermediate task. In addition, since the work includes a plurality of tasks and the plurality of works are performed in parallel, each work is performed at a different work place.

  The business management system 110 manages information necessary for performing each business task and controls the operation of the business device 111. For example, the business management system 110 presents information necessary for the worker in each task to the worker via the business device 111.

  The business device 111A is a barcode reader or the like, and the business management system 110 can display characters on the display unit of the business device 111A. The business device 111B is a printer or the like, and the business management system 110 can output a slip sheet, a work instruction sheet, and the like from the business device 111B. The business device 111C is a speaker or the like, and the business management system 110 can output sound from the business device 111C.

  Further, the business management system 110 stores log information indicating the relationship between the completed work and the worker of the finished work, the order status, and the like in the database 610. For a task in which the end of work is grasped by the business device 111 such as a barcode reader, the business device 111 grasps the end state, and sends log information indicating the grasped end state to the business management system 110 for business management. The system 110 registers the received log information in the database 610. For tasks for which the completion status is not grasped by the business equipment 111, the on-site supervisors 102A and 102B (hereinafter referred to collectively as the on-site supervisor 102) or the like grasped the completion status of the task visually or verbally. The task completion status is input to the business management system 110, and the business management system 110 registers log information indicating the input completion status in the database 610.

  Further, the task management system 110 may present the work execution timing and the work execution procedure to the worker mobile terminal 140 and the site supervisor mobile terminal 150.

  The business efficiency analysis system 120 calculates a plurality of index values indicating the status of the business based on the log information registered in the database 610 by the business management system 110, and displays the index screen 1200 including the calculated index values as a site supervisor. A script to be displayed on the mobile terminal 150 is generated, and the generated script is transmitted to the site supervisor mobile terminal 150. The business efficiency analysis system 120 may acquire log information from the worker mobile terminal 140 or the site supervisor mobile terminal 150.

  The worker portable terminal 140 is a terminal that is carried by workers 103A to 103D (hereinafter, collectively referred to as the worker 103) that actually perform the work of each task constituting the work.

  The site supervisor portable terminal 150 is a terminal carried by the site supervisor 102 who manages at least one task. On the site supervisor portable terminal 150, an index screen 1200 showing the status of work is displayed.

  The general supervisor terminal 160 displays a screen for the general supervisor 101 to confirm the overall situation. The general supervisor 101 confirms the screen displayed on the general supervisor terminal 160 and instructs each site supervisor 102.

  Here, the index value calculation process of the business efficiency analysis system 120 will be described. In this embodiment, the business efficiency analysis system 120 calculates a plurality of types of index values. Types of index values include a work progress index, a productivity index, a balance-related index, an environmental index, a target work-related index, an action-related index, a general-purpose related index, and a meta index.

  The work progress index is data for confirming the trend of the work amount data for completing the work by the deadline date and time. The productivity index is data for confirming the amount of work that can be performed within a unit time. The balance-related index is data for confirming the balance of business. The environmental index is data for confirming the state of environmental change that can be an impediment to the smooth implementation of work. The target work-related index is data for confirming the nature and peculiarity of the work on the day when the index value is calculated. The behavior-related index is data regarding the behavior of the worker 103. The general-purpose related index is data representing items other than the work progress index, the productivity index, the income and expenditure related index, the environmental index, the target work related index, and the behavior related index. The meta index is a result of performing numerical calculation processing on index values of other indexes.

  FIG. 2 is an explanatory diagram of a site where the work of the first embodiment is actually performed.

  Since a task includes a plurality of tasks and there are tasks that are performed in parallel, the tasks can be performed in different areas 200A to 200C.

  The area 200A is an area managed by the site supervisor 102A, and the workers 103A to 103C perform the work on the object based on the instructions of the site supervisor 102A. In the area 200A, since the business equipment 111 that automatically grasps the task completion status of the worker's task is not arranged, the site supervisor 102A grasps the task completion status of each worker, and uses the site supervisor mobile terminal 150A. Log information indicating the end status may be transmitted to the business management system 110 via the network. The site supervisor 102A carries the site supervisor portable terminal 150A, and the workers 103A to 103C carry the worker portable terminals 140A to 140C.

  In addition, the area 200B is an area managed by the site supervisor 102B, and the workers 103D and 103E perform the work on the object based on the instructions of the site supervisor 102B. In the area 200 </ b> B, a business device 111 is arranged at a work place of each worker 103, and each business device 111 grasps an end status of each worker 103 and transmits log information to the business management system 110. The site supervisor 102B carries the site supervisor portable terminal 150B, and the workers 103D and 103E carry the worker portable terminals 140D and 140E.

  In addition, the area 200C is an area managed by the site supervisor 102C, and the worker 103F and the worker 103G perform the work on the object based on an instruction from the site supervisor 102C. The business device 111 is arranged in the area 200 </ b> C, and the business device 111 grasps the completion status of the plurality of workers 103 and transmits log information to the business management system 110. The site supervisor 102C carries the site supervisor portable terminal 150C, and the workers 103F and 103G carry the worker portable terminals 140F and 140G.

  The general supervisor 101 confirms the trends of the on-site supervisor 102 and the worker 103 by confirming the general supervisor terminal 160 on which the end status of each area is displayed. Then, the general supervisor 101 instructs the field supervisor 102 in each area so that the whole is optimal.

  In FIG. 2, one on-site supervisor 102 manages one area, but a plurality of on-site supervisors 102 may manage one area, or one on-site supervisor 102 may manage a plurality of areas. May be managed.

  FIG. 3 is a hardware configuration diagram of each computer that implements the business management system 110, the general supervisor terminal 160, and the business efficiency analysis system 120 according to the first embodiment.

  Each computer includes a CPU 301, a network interface (I / F) 302, an input device 303, a main storage device (memory) 304, and an auxiliary storage device 305.

  The CPU 301 executes various arithmetic processes. The network interface 302 is an interface connected to the network 170. The input device 303 is a keyboard or a mouse. The auxiliary storage device 305 is a non-volatile non-transitory storage medium, and stores various programs and various data. The main storage device 304 is a volatile temporary storage medium. Various programs and various data stored in the auxiliary storage device 305 are loaded into the main storage device 304, and the CPU 301 is loaded into the main storage device 304. Various programs are executed to read / write various data loaded in the main storage device 304.

  FIG. 4 is a hardware configuration diagram of each terminal on which the worker portable terminal 140 and the site supervisor portable terminal 150 according to the first embodiment are mounted.

  Each terminal includes a CPU 401, a network interface I / F 402, an input device 403, an acceleration sensor 404, a position measurement device 405, a main storage device 406, an auxiliary storage device 407, an external storage medium 408, an output device 409, and a camera 410.

  The CPU 401 executes various arithmetic processes. The network interface 402 is an interface connected to the network 170. The input device 403 and the output device 409 are displays such as a touch panel, for example. The input device 403 and the output device 409 may not be a display such as a touch panel, the input device 403 may be configured by a plurality of buttons, and the output device 409 may be a simple display. The acceleration sensor 404 is a sensor that measures acceleration. The position measuring device 405 is a device that measures the position of the terminal.

  The auxiliary storage device 407 is a non-volatile non-transitory storage medium, and stores various programs and various data. The main storage device 406 is a volatile temporary storage medium. The main storage device 406 is loaded with various programs and various data stored in the auxiliary storage device 407, and the CPU 401 is loaded into the main storage device 406. Various programs are executed, and various data loaded in the main storage device 406 are read and written.

  FIG. 5 is an explanatory diagram of the business management table 500 according to the first embodiment.

  The business management table 500 is stored in the database 610, and information regarding each task included in the business is registered in the business management table 500.

  The business management table 500 includes a task ID 501, a work type 502, an execution place 503, an average required time 505, a frequency 506, a productivity distribution 507, an engaged number of people 508, and a used device 509.

  In the task ID 501, identification information of each task is registered. In the work type 502, information indicating the type of work performed in each task is registered. In the execution place 503, identification information of an area in which work of each task is executed is registered. Registered in the prerequisite work 504 is information indicating the type of work of a task that needs to be completed before the work of each task is performed. In the average required time 505, an average value of the time taken to perform the work of each task is registered. In the frequency 506, the frequency with which the work of each task is performed in one day is registered. Registered in the productivity variance 507 is a variance of values indicating the productivity of each task. In the number of workers 508, the number of workers who perform the work of each task is registered. In the used device 509, the type of the business device 111 used in each task is registered.

  The business management table 500 may not include all the items illustrated in FIG. 5 and may include other items.

  FIG. 6 is an explanatory diagram of the personnel master table 600 according to the first embodiment.

  The personnel master table 600 is stored in the database 610, and information related to the workers who are the site supervisor 102 and the worker 103 is registered in the personnel master table 600.

  The personnel master table 600 includes a worker ID 601, a role 602, a work place 603, a target task ID 604, a target period 605, a start time 606 and an end time 607.

  In the worker ID 601, identification information of the site supervisor 102 or the worker 103 is registered. In the role 602, information indicating the role of each worker, that is, information for identifying whether the worker is the site supervisor 102 or the worker 103 is registered. In the work place 603, identification information of an area where each worker performs work is registered. In the target task ID 604, identification information of a task handled by each worker is registered. In the target period 605, a period in which each worker is in charge of a task identified by the identification information registered in the target task ID 604 is registered. In the start time 606, the time at which each worker's task is started is registered. In the end time 607, the time at which each worker's task is ended is registered.

  The work efficiency analysis system 120 groups the workers 103 based on the workplace management unit such as each work place and each team, the ability unit of the worker 103, or the unit of the worker 103 who has implemented the countermeasure. , It may be registered in the personnel master table 600.

  FIG. 7 is an explanatory diagram of the index management data 700 according to the first embodiment.

  The index management data 700 is stored in the database 720 and is referred to by the business efficiency analysis system 120. In the index management data 700, information related to indexes calculated by the business efficiency analysis system 120 is registered.

  The index management data 700 includes an index ID 701, an index calculation script link 702, an index argument data list 703, an inclusion index group 704, a causal index group 705, a correlation index group 706, an index time series data 707, an urgent evaluation threshold 708, and a warning response. A status 709, a display screen script link 710, an effectiveness evaluation value 711, a related task list 712, and a countermeasure 713 are included.

  In the index ID 701, index identification information is registered. In the index management data of the present embodiment, even if the index is calculated using the same script, different identification information is given to these indices when the types of input data are different.

  In the index calculation script link 702, a link to a script for calculating an index is registered. For example, the index is a value indicating the progress status of the business, a value indicating the productivity of the business, and a value calculated based on these values. Registered in the index argument data list 703 is data to be input as an argument when calculating an index, and is called from log information stored in the database 610.

  For example, in the work progress index and the productivity index index argument data list 703, the task ID included in the work, the period to be called, the unit system, and the like are registered. Also, in the index argument data list 703 of the balance related index, the task ID included in the business and the period to be called are registered.

  As another example, in the meta level index, another index ID is input as an argument, and the execution result of the numerical calculation process is returned as a new index. In this case, the index argument data list 703 of the meta level index is registered with another index ID and a time difference when the other index is calculated from the current time.

  In the inclusion index group 704, a list of identification information of indices included in the evaluation of each index is registered. For example, if there are a first index to a third index calculated by the same script, the range of log information that is calculated by the first index is the same as the range of log information that is calculated by the second index. In the case where the three indexes are a range combined with the range of log information to be calculated, the identification information of the second index and the identification information of the third index are registered in the inclusion index group 704 of the first index.

  In the causal indicator group 705, a list of identification information of indicators having a causal relationship with each indicator is registered. In the correlation index group 706, a list of identification information of indices having a correlation with each index is registered.

  In the index time series data 707, the time series change of each index is registered. Specifically, in the index time series data 707, a pair including a time when the index is calculated and the calculated index is registered in a list structure.

  In the urgency evaluation threshold 708, a section for evaluating the urgency of the index is registered. For example, a plurality of sections for evaluating urgency are registered in the urgency evaluation threshold value 708, and each section is associated with a value indicating a warning level. In this embodiment, the urgency evaluation threshold 708 registers a section corresponding to the warning level 1 and a section corresponding to the warning level 2. The warning level 1 is a warning for confirming the detailed screen 1300 shown in FIG. The warning level 2 is a warning that a countermeasure is to be implemented.

  In the warning response status 709, the status of the response measures implemented by the site supervisor 102 is registered. In the display screen script link 710, a script for displaying the index screen 1200 on the site supervisor portable terminal 150 and a link to the template of the index screen 1200 are registered. In the effectiveness evaluation value 711, a value obtained by evaluating the effectiveness of each index is registered.

  In the related task list 712, task identification information related to each index is registered. In the countermeasure 713, identification information of the countermeasure corresponding to each index is registered.

  FIG. 8 is an explanatory diagram of the index screen condition data 800 according to the first embodiment.

  The index screen condition data 800 is stored in the database 720, and is referred to when the business efficiency analysis system 120 generates a script for displaying the index screen 1200 on the site supervisor mobile terminal 150 or the general supervisor terminal 160. The index screen condition data 800 is set for each terminal of the supervisor who displays the index screen 1200.

  The index screen condition data 800 includes a supervisor ID 801, a work place ID 802, an authority classification 803, and index detailed data 804.

  In the supervisor ID 801, supervisor identification information is registered. In the work place ID 802, identification information of the work place supervised by the supervisor is registered. In the authority category 803, the authority category of the supervisor is registered. For example, information indicating whether the supervisor is the site supervisor 102 or the general supervisor 101 is registered in the authority classification 803.

  Information related to the index displayed on the index screen 1200 is registered in the index detail data 804. Specifically, the index detail data 804 includes an index ID 811, favorite selection 812, recommended index 813, past browsing history list 814, countermeasure implementation history 815, browsing evaluation value 816, and related index data 817.

  In the index ID 811, an index that the supervisor has previously registered as a favorite on the index screen 1200, and identification information of a recommended index are registered. In favorite selection 812, information indicating whether or not the index identified by the identification information registered in the index ID 811 is currently registered as a favorite is registered. In the recommended index 813, information indicating whether or not the recommended index 813 is selected is registered.

  In the past browsing history list 814, the number of times the detailed screen of the index identified by the identification information registered in the index ID 811 is browsed is registered. In the countermeasure implementation history 815, the countermeasure for the index identified by the identification information registered in the index ID 811 is implemented and the number of times is registered. In the browsing evaluation value 816, the evaluation value of the index identified by the identification information registered in the index ID 811 is registered. The browsing evaluation value 816 is a value indicating the usefulness of the index identified by the identification information registered in the index ID 811 being displayed on the index screen 1200. For example, the browsing evaluation value 816 is the number of times registered in the past browsing history list 814. This is a value obtained by adding the number of times registered in the countermeasure implementation history 815. In the related index data 817, information related to the index related to the index identified by the identification information registered in the index ID 811 is registered.

  The related index data 817 includes a related index ID 821, a past browsing history list 822, and a selection type 823. In the related index ID 821, identification information of an index related to the index identified by the identification information registered in the index ID 811 is registered. In the past browsing history list 822, the number of times the detailed screen of the index identified by the identification information registered in the related index ID 821 has been viewed is registered. In the selection type 823, information indicating whether or not the index identified by the identification information registered in the related index ID 821 has been selected as the related index by the supervisor or set in advance as the related index is registered.

  The database 720 stores the index screen condition data 800 of all the site supervisor portable terminals 150. Each field supervisor portable terminal 150 stores its own index screen condition data 800.

  Each site supervisor portable terminal 150 can edit the index screen condition data 800. When the index screen condition data 800 is changed, the site supervisor portable terminal 150 notifies the work efficiency analysis system 120 of the change. The business efficiency analysis system 120 updates the index screen condition data 800 stored in the database 720 to the index screen condition data 800 of the site supervisor portable terminal 150 after the change.

  In addition, when the business efficiency analysis system 120 changes the index screen condition data 800 of a certain site supervisor mobile terminal 150 stored in the database 720, the business efficiency analysis system 120 notifies the site supervisor mobile terminal 150 to that effect, and The index screen condition data 800 of the person mobile terminal 150 is updated to the index screen condition data 800 after the change.

  FIG. 9 is an explanatory diagram of the countermeasure management data 900 according to the first embodiment.

  The countermeasure management data 900 is stored in the database 720 and is referred to when the work efficiency analysis system 120 generates countermeasure selection screen data. In the countermeasure management data 900, information related to countermeasures implemented in the area is registered.

  The countermeasure management data 900 includes a countermeasure ID 901, a necessary condition confirmation script link 902, a current effect prediction script link 903, an end condition management script link 904, a side effect confirmation script link 905, a runtime support screen script link 906, and an end support. A screen script link 907 and a countermeasure effectiveness evaluation value 908 are included.

  In the countermeasure ID 901, identification information of each countermeasure is registered. In the necessary condition confirmation script link 902, a link to a script for confirming whether or not a condition for implementing a countermeasure based on the current log information is established is registered. In the current effect prediction script link 903, a link to a script for predicting the effect when the countermeasure is implemented based on the current log information is registered. In the end condition management script link 904, a link to a script for managing the end condition of the countermeasure is registered. In the side effect confirmation script link 905, a link to a script for quantitatively confirming an adverse effect generated as a side effect when the countermeasure is implemented is registered.

  In the runtime support screen script link 906, a link to a script that generates a runtime support screen displayed on the site supervisor portable terminal 150 when the countermeasure is implemented is registered. In the end support screen script link 907, a link to a script for generating an end support screen displayed on the site supervisor portable terminal 150 when the countermeasure is ended is registered. In the countermeasure effectiveness evaluation value 908, a value for evaluating the effectiveness of each countermeasure is registered.

  FIG. 10 is an explanatory diagram of the countermeasure implementation log 1000 according to the first embodiment.

  The countermeasure implementation log 1000 is stored in the database 720 and is updated each time a countermeasure is implemented.

  The countermeasure implementation log 1000 includes an index ID 1001, date / time information 1002, countermeasure ID 1003, countermeasure execution determiner 1004, countermeasure execution instructor 1005, countermeasure start time 1006, countermeasure start index data value 1007, and countermeasure end. It includes a time 1008, a measure data index value 1009 at the end of the countermeasure, an instruction execution process log 1010, and a countermeasure effect evaluation value 1011.

  In the index ID 1001, identification information of an index for which a countermeasure has been implemented is registered. The date and time information 1002 registers the date and time when the countermeasure was implemented. In the countermeasure execution determination person 1004, the identification information of the supervisor who has determined the execution of the countermeasure is registered. In the countermeasure execution instructor 1005, supervisor identification information instructing execution of the countermeasure is registered.

  In the countermeasure start time 1006, the time at which the countermeasure is started is registered. In the measure data index 1007 at the start of the countermeasure, the index value when the implementation of the countermeasure is started is registered. In the countermeasure end time 1008, the time at which the implementation of the countermeasure is ended is registered. In the measure data index value 1009 at the end of the countermeasure, the index value at the end of the implementation of the countermeasure is registered.

  In the instruction execution process log 1010, a log related to each process included in the implemented countermeasure is registered. The instruction execution process log 1010 includes a process number 1021, an implementer 1022, and an execution time 1023. In the process number 1021, the number of the process included in the implemented countermeasure is registered. In the implementer 1022, identification information of the supervisor or worker 103 who has implemented the implemented countermeasure is registered. In the execution time 1023, the time when the process included in the countermeasure is executed is registered.

  In the countermeasure effect evaluation value 1011, an evaluation value of the effect of the implemented countermeasure is registered. The countermeasure effect evaluation value 1011 includes an evaluator ID 1031 and an evaluation value 1032. In the evaluator ID 1031, the identification information of the supervisor who has evaluated the evaluation value of the countermeasure is registered. In the evaluation value 1032, an evaluation value evaluated by the supervisor identified by the identification information registered in the evaluator ID 1031 is registered.

  Next, the overall processing of this embodiment will be described with reference to FIG. FIG. 11 is a sequence diagram of overall processing according to the first embodiment.

  First, the business efficiency analysis system 120 calculates an index value at a predetermined timing (1101), and displays index screen data including the calculated index value on the site supervisor mobile terminal 150 (index screen display). (Instruction) is transmitted to the field supervisor portable terminal 150 (1102). The index screen data includes a program for displaying the index screen 1200, an index value calculated by the business efficiency analysis system 120, and a warning level of each index value. The index value calculation process will be described in detail with reference to FIG. Further, the predetermined timing may be when a display request is received from the on-site supervisor portable terminal 150, or may be when a predetermined time is reached, or after the previous index value is calculated. It may be a case where time has passed.

  When the field supervisor mobile terminal 150 receives the index screen data, it starts a program included in the received index screen data, and displays the index screen 1200 based on the received index screen data and the index screen condition data 800. (1103).

  Here, the index screen 1200 will be described with reference to FIG. FIG. 12 is an explanatory diagram of the index screen 1200 according to the first embodiment.

  The index screen 1200 includes a favorite index display area 1210, a recommended index display area 1220, an index addition button 1231, and a close button 1232.

  The favorite index display area 1210 displays information related to the index currently being added to the favorites. The favorite index display area 1210 includes an alarm display area 1211, an index identification information display area 1212, and an index value display area 1213.

  The alarm display area 1211 displays the warning level of the index. The warning level of the index is included in the index screen data transmitted from the business efficiency analysis system 120. For example, the warning level of the index is expressed by the color displayed in the alarm display area 1211. In FIG. 12, the higher the warning level, the darker the color displayed in the alarm display area 1211. The black alarm display area 1211 indicates warning level 2. The alarm display area 1211 painted with dots is The warning level 1 is indicated, and the white alarm display area 1211 indicates that there is no warning. The warning level may be presented to the on-site supervisor 102 by color, line thickness, blinking, screen size, or display order of the indicators. When the warning level is equal to or higher than the threshold, the site supervisor portable terminal 150 may output a sound or vibrate the site supervisor portable terminal 150 and notify the site supervisor 102 to that effect.

  In the index identification information display area 1212, the identification information of the index currently being added to favorites is displayed. In the index value display area 1213, the index value currently being added to favorites is displayed.

  In the recommended indicator display area 1220, information related to an indicator recommended for the site supervisor 102 is displayed. The recommended index display area 1220 includes an alarm display area 1221, an index identification information display area 1222, and an index value display area 1223. The alarm display area 1221, the index identification information display area 1222, and the index value display area 1223 are the same as the alarm display area 1211, the index identification information display area 1212, and the index value display area 1213, respectively.

  When the index addition button 1231 is operated, an index list including identification information of indices that are not currently added to favorites is displayed. When the identification information of at least one index is selected from the index list, the on-site supervisor portable terminal 150 adds the index to the favorite of its own index screen condition data 800, and stores the index addition operation log in the business efficiency analysis system 120. (FIG. 11 1104). When the close button 1232 is operated, the index screen 1200 is closed.

  When the entry related to the index displayed in the favorite index display area 1210 or the recommended index display area 1220 is selected, the site supervisor portable terminal 150 displays the detailed screen shown in FIG. 13 and displays the detailed screen display operation log. It transmits to the efficiency analysis system 120 (FIG. 11 1105). Also, the on-site supervisor portable terminal 150 adds 1 to the number of times in the past browsing history list 814 of the record in which the identification information of the index operated in the index ID 811 of its index screen condition data 800 is registered.

  FIG. 13 is an explanatory diagram of a detail screen 1300 according to the first embodiment.

  The detailed screen 1300 includes a basic index information display area 1301, an index value time series graph 1302, a related index display area 1310, a correlation index display area 1320, a countermeasure button 1331, a return button 1332, and a delete button 1333.

  In the basic index information display area 1301, the value of the index selected on the index screen 1200 is displayed. In the index value time series graph 1302, a graph showing a time series change in the value of the index selected on the index screen 1200 is displayed.

  In the related index display area 1310, information related to an index (related index) related to the index selected on the index screen 1200 is displayed. The related index display area 1310 includes an alarm display area 1311, an index identification information display area 1312, and an index value display area 1313. The alarm display area 1311, the index identification information display area 1312, and the index value display area 1313 are the same as the alarm display area 1211, the index identification information display area 1212, and the index value display area 1213, respectively.

  In the correlation index display area 1320, information related to an index (correlation index) correlated with the index selected on the index screen 1200 is displayed. The correlation index display area 1320 includes an alarm display area 1321, an index identification information display area 1322, and an index value display area 1323. The alarm display area 1321, the index identification information display area 1322, and the index value display area 1323 are the same as the alarm display area 1211, the index identification information display area 1212, and the index value display area 1213, respectively, and thus description thereof is omitted.

  The related index is registered in the related index ID 821 of the index screen condition data 800. Further, a correlation index correlated with a certain index is registered in the index management data 700 shown in FIG. 7 for each index.

  When the countermeasure button 1331 is operated, the on-site supervisor portable terminal 150 transmits a countermeasure implementation operation determination log to the business efficiency analysis system 120 (FIG. 11 1106). When the return button 1332 is operated, the site supervisor portable terminal 150 displays the index screen 1200. When the delete button 1333 is operated, the on-site supervisor portable terminal 150 deletes the index selected on the index screen 1200 from its index screen condition data 800 from the favorite index or the recommended index, and indicates that fact. The index deletion operation log is transmitted to the business efficiency analysis system 120 (FIG. 11 1104).

  Returning to FIG. 11, the overall processing will be described.

  As described with reference to FIGS. 12 and 13, the on-site supervisor portable terminal 150 displays the index screen 1200 and transmits various operation logs to the business efficiency analysis system 120.

  The index addition operation log includes the identification information of the on-site supervisor 102 and the identification information of the index to be added, and the work efficiency analysis system 120 is included in the index addition operation log received by the supervisor ID 801 when the index addition operation log is received. The index identification information included in the received index addition operation log is added to the index ID 811 of the index screen condition data 800 that matches the identification information of the on-site supervisor 102.

  The index deletion operation log includes the identification information of the on-site supervisor 102 and the identification information of the index to be deleted. When the business efficiency analysis system 120 receives the index deletion operation log, the index addition operation log received by the supervisor ID 801 is received. Deletes the record in which the identification information of the index included in the index addition operation log received in the index ID 811 of the index screen condition data 800 that matches the identification information of the site supervisor 102 included in is registered.

  The detailed screen display operation log includes the identification information of the site supervisor 102 and the identification information of the index that displayed the detailed screen 1300. The business efficiency analysis system 120 includes the site screen included in the detailed screen display operation log received by the supervisor ID 801. 1 is added to the number of times in the past browsing history list 814 of the record in which the identification information of the index included in the detailed screen display operation log received in the index ID 811 of the index screen condition data 800 that matches the identification information of the supervisor 102 is registered. .

  The countermeasure implementation operation determination log includes the identification information of the field supervisor 102 and the identification information of the index for implementing the countermeasure, and the business efficiency analysis system 120 includes the identification information of the index included in the received countermeasure implementation operation determination log. A prediction index value when each corresponding countermeasure is implemented is calculated (1107), countermeasure management data 900 corresponding to the countermeasure identification information and countermeasure selection screen data including the calculated prediction index value (measure selection) (Screen display instruction) is transmitted to the site supervisor portable terminal 150 (1108). The prediction index value will be described in detail with reference to FIG.

  When the site supervisor portable terminal 150 receives the countermeasure selection screen data, it displays the countermeasure selection screen 1400 shown in FIG. 14 (1109).

  Here, six specific examples of countermeasures when task progress is delayed will be described.

  In the first countermeasure, the task priority is changed and the task execution order is changed. In this countermeasure, it is a precondition that there is a task having a higher priority than the task for implementing the countermeasure. As a problem, there is a possibility that a task whose priority is lowered may be delayed, and another bottleneck may occur.

  In the second countermeasure, the worker 103 is borrowed from a different work place. In this countermeasure, it is a precondition that there is a worker 103 who can be accommodated in another work place. Also, as a problem, there is a possibility that progress will deteriorate at other work places.

  The third countermeasure is to request additional dispatch of workers to an external organization. This countermeasure is premised on the existence of an external organization that can request additional dispatch of workers and the number of workers that can be added at the present time. As a problem, labor costs such as contract payments to external organizations increase.

  In the fourth countermeasure, a stimulus such as music is given to the worker 103 to improve the motivation of the worker 103. In this countermeasure, it is a precondition that there is a device for presenting a stimulus such as music to the worker in accordance with the pace of the work situation or work result. Further, as a problem, when the stimulation is continued, the worker 103 may become the stimulation and the effect may be reduced.

  In the fifth countermeasure, the result of the worker 103 is displayed in real time on the worker portable terminal 140, and the motivation is improved by stimulating the competitiveness of the worker 103. For example, the worker portable terminal 140 displays the productivity of the worker 103 who uses the worker portable terminal 140 and the productivity of other workers 103 set as rivals. Note that the productivity of the team of the worker 103 using the worker portable terminal 140 and the productivity of another team set as a rival may be displayed on the worker portable terminal 140. The problems are that excessive competition may adversely affect team collaboration, and it may not be possible to carry out incidental work not related to productivity or performance.

  In the sixth countermeasure, an incentive is given to the worker 103 based on the work results of a predetermined period, and the motivation of the worker 103 is improved. Examples of incentives include goods, symbols, food and drinks, breaks, entertainment rights, or money. For example, the time limit for the countermeasure, the number of points converted from the work results of the worker 103, and the number of points necessary for the incentive are displayed on the worker portable terminal 140. As a problem, if the worker 103 gets used to being given an incentive, the motivation tends to depend on the incentive, and the motivation when the incentive is not given may be reduced.

  The first to sixth countermeasures are examples, and the countermeasures of the present embodiment are not limited to these.

  FIG. 14 is an explanatory diagram of a countermeasure selection screen 1400 according to the first embodiment.

  The countermeasure selection screen 1400 is a screen for displaying each countermeasure corresponding to the index determined to implement the countermeasure and selecting a countermeasure to be implemented. The countermeasure selection screen 1400 includes a basic index information display area 1401, a countermeasure list display area 1410, a countermeasure detail display area 1420, a simulation comparison button 1431, and a return button 1432.

  In the basic index information display area 1401, the value of the index determined to implement the countermeasure is displayed. In the countermeasure list display area 1410, information about each countermeasure corresponding to the index determined to implement the countermeasure is displayed. The countermeasure list display area 1410 includes a recommendation level display area 1411, a countermeasure identification information display area 1412, and a detail button 1413.

  The recommendation level display area 1411 displays the recommendation level of countermeasures. The recommendation degree of the countermeasure is calculated based on the countermeasure effectiveness evaluation value 908 corresponding to the countermeasure. For example, the higher the evaluation value registered in the countermeasure effectiveness evaluation value 908, the higher the recommendation level. In FIG. 14, the higher the recommendation level, the darker the color displayed in the recommendation level display area 1411. In the countermeasure identification information display area 1412, the identification information of the countermeasure and a name indicating the outline of the countermeasure are displayed. When the detail button 1413 is operated, a countermeasure detail display area 1420 is popped up.

  In the countermeasure detail display area 1420, an explanation of the outline of the countermeasure and side effects caused by implementing the countermeasure are displayed. The countermeasure detail display area 1420 includes a selection button 1421 and a past example button 1422. When the selection button 1421 is operated, the on-site supervisor portable terminal 150 transmits a countermeasure selection operation log to the work efficiency analysis system 120 (FIG. 11 1110), and supports the implementation of the countermeasure with the detail button 1413 selected. The countermeasure implementation support screen is displayed (FIG. 11 1111). Details of the countermeasure implementation support screen will be described with reference to FIG. When the past example button 1422 is operated, the on-site supervisor portable terminal 150 displays a past execution result screen 1500 indicating an execution result when a countermeasure for which the detail button 1413 is operated has been executed in the past. Details of the past execution result screen 1500 will be described with reference to FIG.

  When a countermeasure displayed in the countermeasure list display area 1410 is selected and the simulation comparison button 1431 is operated, the on-site supervisor portable terminal 150 performs a simulation comparison indicating a simulation result when the selected countermeasure is implemented. A screen 1600 is displayed. Details of the simulation comparison screen 1600 will be described with reference to FIG.

  When the return button 1432 is operated, the site supervisor portable terminal 150 returns to the detail screen 1300 shown in FIG.

  FIG. 15 is an explanatory diagram of a past execution result screen 1500 according to the first embodiment.

  The past execution result screen 1500 includes a basic index information display area 1501, a countermeasure identification information display area 1502, a past execution result display area 1503, and an explanatory variable input area 1504.

  The basic index information display area 1501 displays the value of the index determined to implement the countermeasure. In the countermeasure identification information display area 1502, the identification information of the countermeasure for which the past example button 1422 has been operated and the name indicating the outline of the countermeasure are displayed.

  In the past execution result display area 1503, the change in the index value before and after the implementation of the countermeasure for which the past example button 1422 is operated is displayed as an arrow on the scatter diagram. The vertical axis of the scatter diagram displayed in the past execution result display area 1503 uses a value obtained by normalizing the difference between the index value, which is the objective variable of each execution result, and the current index value. Located in the center of the vertical axis. In addition, a value obtained by normalizing the difference between the explanatory variable input in the explanatory variable input area 1504 and the current explanatory variable is used on the horizontal axis of the scatter diagram. A value obtained by integrating a plurality of explanatory variables may be used on the horizontal axis of the scatter diagram. Note that a value obtained by integrating a plurality of explanatory variables is a value that defines similarity of a plurality of explanatory variables.

  In the past execution result display area 1503, a past execution result arrow 1511 indicating an execution result of a countermeasure implemented in the past and an estimated execution result arrow 1521 indicating an execution result estimated when the countermeasure is implemented this time are displayed. The The past execution result arrow 1511 displays date information 1512 indicating the date on which the countermeasure was taken. In addition to the date information 1512, location information indicating the location where the countermeasure is implemented may be displayed.

  The past implementation result arrow 1511 is changed from the coordinates indicated by the target variable and the explanatory variable at the time when the implementation of the countermeasure is started to the coordinates indicated by the target variable and the explanatory variable when the predetermined time has elapsed after the implementation of the countermeasure is started. It is drawn towards.

  The estimated execution result arrow 1521 is drawn toward the coordinates indicated by the target variable and the explanatory variable of the execution result estimated from the origin coordinates indicated by the target variable and the explanatory variable at the time when the implementation of the countermeasure is started this time.

  When past execution result arrow 1511 and estimated execution result arrow 1521 are clicked, site supervisor portable terminal 150 may display detailed information of the execution result of the clicked arrow in a new window.

  The on-site supervisor 102 can confirm the implementation result estimated when the countermeasure is implemented in the current situation on the past implementation result screen 1500, and can confirm the successful countermeasure and the countermeasure that failed.

  FIG. 16 is an explanatory diagram of a simulation comparison screen 1600 according to the first embodiment.

  The simulation comparison screen 1600 includes a basic index information display area 1601, a simulation display area 1602, and an index list button 1603.

  The basic index information display area 1601 is the same as the basic index information display area 1401 shown in FIG. In the simulation display area 1602, a graph showing a time-series change in the predicted value of the index determined to implement the countermeasure when the countermeasure selected on the countermeasure selection screen shown in FIG. 14 is implemented is displayed. . The predicted value of the index is calculated based on the log information.

  When the index list button 1603 is operated, the site supervisor portable terminal 150 displays a list of identification information of the index. When any of the displayed identification information of the index is operated, the on-site supervisor portable terminal 150 displays a graph indicating a time-series change in the predicted value of the index in the simulation display area 1602.

  The site supervisor 102 confirms the simulation comparison screen 1600 and determines a countermeasure to be implemented this time.

  Returning to FIG. 11, the overall processing will be described.

  The countermeasure selection operation log includes the identification information of the field supervisor 102, the identification information of the index for implementing the countermeasure, and the identification information of the countermeasure to be implemented. The business efficiency analysis system 120 displays the detailed screen received by the supervisor ID 801. Countermeasure implementation history 815 of the record in which the identification information of the index included in the countermeasure selection operation log received in the index ID 811 of the index screen condition data 800 that matches the identification information of the site supervisor 102 included in the display operation log is registered 1 is added to the number of times.

  Further, the business efficiency analysis system 120 newly generates a countermeasure implementation log 1000. Then, the business efficiency analysis system 120 registers the identification information of the index included in the received countermeasure selection operation log in the index ID 1001 of the generated countermeasure implementation log 1000, and the countermeasure selection operation log in the date / time information 1002. Is registered, and the countermeasure ID 1003 registers the identification information of the countermeasure included in the received countermeasure selection operation log. Further, the business efficiency analysis system 120 registers the identification information of the on-site supervisor 102 included in the received countermeasure selection operation log in the countermeasure execution determiner 1004 and the countermeasure execution instructor 1005 of the countermeasure execution log 1000. Then, the time at which the countermeasure selection operation log is received is registered at the countermeasure start time 1006, and the index value at the time when the countermeasure selection operation log is received is registered at the countermeasure start index data value 1007.

  Further, the business efficiency analysis system 120 refers to the countermeasure management data 900 in which the identification information of the countermeasure included in the countermeasure selection operation log received in the countermeasure ID 901 is registered, and displays the script link 906 for the runtime support screen. The countermeasure implementation support screen data (the countermeasure implementation support screen display instruction) including the registered link script and the link script registered in the script link 907 for termination support screen is transmitted to the field supervisor portable terminal 150. (1111).

  The field supervisor portable terminal 150 displays the countermeasure implementation support screen 1700 included in the received countermeasure implementation support screen data (1112). The countermeasure implementation support screen 1700 will be described with reference to FIG. FIG. 17 is an explanatory diagram of a countermeasure implementation support screen 1700 according to the first embodiment.

  The countermeasure implementation support screen 1700 includes a countermeasure identification information display area 1701 and a process display area 1710.

  In the countermeasure identification information display area 1701, identification information of countermeasures to be implemented is displayed. The process display area 1710 includes a check box 1711, a process display area 1712, an end time 1713, an explanation button 1714, a contact button 1715, and an execution button 1716.

  The check box 1711 is operated by the site supervisor 102 when each process is completed. In the process display area 1712, processes included in the countermeasure to be performed are displayed. The end time 1713 displays the time when the check box 1711 is operated, that is, the time when the process is ended.

  When the explanation button 1714 is operated, a detailed explanation of the process is displayed. When the contact button 1715 is operated, the on-site supervisor portable terminal 150 contacts a worker related to the corresponding process by telephone or e-mail. When the execution button 1716 is operated, the site supervisor portable terminal 150 executes a corresponding process.

  The contact button 1715 is displayed below the process explanation button 1714 that can be contacted from the site supervisor portable terminal 150, and the execution button 1716 is a process explanation button 1714 that can be executed by the site supervisor portable terminal 150. Displayed below.

  When the check box 1711 is operated, the on-site supervisor portable terminal 150 includes a process execution log including the identification information of the process in which the check box 1711 is operated, the name of the person who performed the process, and the time at which the check box 1711 is operated. Is transmitted to the business efficiency analysis system 120 (1113). It is assumed that the name of the person who performs the process is input by the field supervisor 102, for example.

  The business efficiency analysis system 120 updates the instruction execution process log 1010 of the countermeasure implementation log 1000 based on the received process execution log. Specifically, the business efficiency analysis system 120 registers the process identification information included in the process execution log in the process number 1021, registers the name of the performer included in the process execution log in the performer 1022, and executes the execution time. In 1023, the time included in the process execution log is registered.

  If the check box 1711 of all the steps of the countermeasure implementation support screen 1700 shown in FIG. 17 is operated and the index value for which the countermeasure is implemented becomes a value that does not belong to the warning level, the site supervisor portable terminal 150 takes a countermeasure. A countermeasure end support screen (not shown) for supporting the end of the process is displayed. The countermeasure end support screen is the same screen as the countermeasure implementation support screen 1700 shown in FIG. 17 and displays information about a process for ending the countermeasure.

  The business efficiency analysis system 120 updates the index urgency evaluation threshold, the index effectiveness evaluation value, and the countermeasure effectiveness evaluation value, and updates the recommended index based on the index effectiveness evaluation value. The process is executed at a predetermined timing. Details of the parameter update processing will be described with reference to FIG. The predetermined timing may be a timing at which a predetermined time (for example, one day) has elapsed since the previous parameter update process was executed, or a process execution log indicating that the last step of the countermeasure has been completed. The received timing may be used.

  FIG. 18 is a flowchart of index value calculation processing according to the first embodiment.

  First, the business efficiency analysis system 120 reads log information from the database 610 (1801). Next, the business efficiency analysis system 120 executes the link index calculation script registered in the index calculation script link 702 of each index management data 700, and uses the log information read in the processing of step 1801 as the index calculation script. The index value of each index is calculated (1802). The index value calculated in the process of step 1802 is registered with the time information in the index time series data 707 of each index management data 700.

  Here, a specific calculation method for each index will be described.

  The business efficiency analysis system 120 calculates the productivity index with reference to the staff master table 600 shown in FIG. For example, the business efficiency analysis system 120 calculates the average value of values obtained by subtracting the start time from the end time of workers at the same work place in the same task as the productivity index. Hereinafter, a set of workers w of the same task (business division p) at the same work place at time t is described as W (p, t).

  The productivity index and the work progress index are changed by changing the unit system for measuring the work amount. For example, the amount of work varies depending on whether the unit for measuring an article to be worked is weight, the amount of packing, or the number of order sheets.

  In this embodiment, the business efficiency analysis system 120 stores, as T (p, u), a value obtained by measuring the amount of business assigned to the business category p using the unit system u. In addition, a value obtained by estimating an approximate value of an order before confirmation is described as T0 (p, u). A value obtained by measuring the amount of work already completed at time t in the unit system u is described as Te (t, p, u). The remaining business work amount is expressed by Equation 1.

  Tr (t, p, u) = T (p, u) −Te (t, p, u) Equation 1

  Further, a value obtained by measuring the productivity speed of the business division p by the unit system u is expressed by Expression 2.

  P (t, p, u) = dTe (t, p, u) / dt ... Equation 2

  The average value of the values of P (t, p, u) when the time t is included in the situation c is described as P (c, p, u). Here, the status c indicates the work implementation status of the worker 103 in the business category p. The situation c is a time segment that satisfies a specific condition such as a time zone such as a day of the week and a date and time, a season, an environmental condition, and a countermeasure implementation condition.

  Further, the work efficiency analysis system 120 stores the worker 103 in the work division p at the time t and the planned situation c, and when the remaining work amount Te (t, p, u) at the time t0 is given, A predicted business amount at time tk can be calculated using Equation 3. Moreover, the time when this value becomes 0 can be set as a predicted value of the work end time estimated in the unit system u.

  Tf (t) = Te (t0, p, u) −Σ {t0 <t <tk} P (c (t), p, u) —Equation 3

  The behavior-related index is obtained by quantifying a questionnaire result from each worker 103, an acceleration sensor, a heart rate sensor, an estimated value of the behavior of each worker 103 by an image, and the like.

  Next, the business efficiency analysis system 120 calculates the index value of each index based on the index value of each index calculated in the processing of Step 1802 and the value registered in the urgency evaluation threshold value 708 of each index management data 700. The urgency is evaluated (1803). For example, the business efficiency analysis system 120 has a warning level corresponding to a section to which the calculated index value belongs among a plurality of sections registered in the urgency evaluation threshold value 708 of the index management data 700 of the index for which the index value is calculated. The urgency of the index value is evaluated by obtaining a value indicating. The business efficiency analysis system 120 may evaluate the urgency of the index value using a linear interpolation of index values in a predetermined section or a predetermined function.

  Next, the business efficiency analysis system 120 transmits index screen data including the index value calculated in the process of step 1802 and the warning level of each index value evaluated in the process of step 1803 to the site supervisor portable terminal 150. (1804), and the index value calculation process is terminated.

  A countermeasure execution predicted value calculation process executed when the business efficiency analysis system 120 receives a countermeasure execution determination operation log will be described with reference to FIG. FIG. 19 is a flowchart of a countermeasure implementation predicted value calculation process according to the first embodiment.

  First, the business efficiency analysis system 120 reads the countermeasure registered in the countermeasure 713 of the index management data 700 in which the identification information of the index for implementing the countermeasure included in the received countermeasure execution determination operation log is registered in the index ID 701. All the identification information is acquired (1901). Then, the business efficiency analysis system 120 reads the latest log information from the database 620 (1903).

  Next, the business efficiency analysis system 120 executes the processing of steps 1904 and 1905 for all of the countermeasure identification information acquired in the processing of step 1901 (1903). First, the business efficiency analysis system 120 selects countermeasure identification information for executing the processing of steps 1903 to 1905 from the countermeasure identification information acquired in the processing of step 1901. Then, the business efficiency analysis system 120 executes the script of the link registered in the current effect prediction script link 903 of the countermeasure management data 900 in which the identification information of the selected countermeasure is registered in the countermeasure ID 901.

  Next, the business efficiency analysis system 120 reads a countermeasure implementation log having a situation similar to the current situation from the countermeasure implementation log 1000 in which the identification information of the selected countermeasure is registered in the countermeasure ID 1003 (1904). ). For the current situation, for example, the average required time 505, frequency 506, and the number of workers 508 for which the index value registered in the task management table 500 is calculated are used. In addition, the excess / deficiency ratio of personnel with respect to the schedule may be used. Specifically, the business efficiency analysis system 120 calculates a value obtained by normalizing the absolute value of the value indicating the current state and the absolute value of the value indicating the state before the execution of the countermeasure in the countermeasure implementation log 1000. To do. Then, the business efficiency analysis system 120 calculates the similarity of the situation by calculating a linear sum of normalized values.

  Next, the business efficiency analysis system 120 refers to the countermeasure execution log 1000 read out in the process of step 1904, and executes the countermeasure identified by the identification information of the selected countermeasure in the current situation. A predicted value indicating a change in the index value (objective variable) is calculated (1905).

  The processing in step 1905 will be specifically described. The business efficiency analysis system 120 calculates the change rate of the index value after a predetermined time has elapsed immediately after the start of the execution of the countermeasure in the countermeasure execution log 1000 (sample) selected in the processing of Step 1904. Then, the business efficiency analysis system 120 determines the distance indicating the similarity based on the difference between the explanatory variable that is a value indicating the current situation and the explanatory variable that is the value indicating the current situation at the time of implementation of the countermeasure. Generate a function. Based on the distance function, the business efficiency analysis system 120 interpolates the index value until a predetermined time elapses immediately after the implementation of the countermeasure in the countermeasure implementation log 1000 selected in step 1904, and the countermeasure is currently available. Estimate the rate of change of the index value when implemented.

  The time when the sample i is measured is ti, the explanatory variable of the time ti is Pij (ti), the index value is Si (ti), and the change in the index after a predetermined time has elapsed is Si (ti + dt). When the current situation is expressed by the explanatory variable Pj (t) and the index value S (t), the fluctuation value dS (t) of the index value S (t) after a predetermined time has elapsed by interpolating the data of each sample. Is estimated (see Equation 4).

  dS (t) = Σc (Si (ti + dt) −Si (ti)) / ki Equation 4

  Here, ki is a distance function indicating the difference between the current state and the state of sample i, and is calculated according to Equation 5.

  ki = Σjwj · | Pij (ti) −Pj (t) |

  The time t is advanced, and Equation 1 is repeatedly calculated until the objective variable reaches the target value. Through the above calculation, a predicted value is calculated, and the calculation result of Expression 4 is displayed in the simulation display area 1602 shown in FIG.

  However, the method using the weighting by the distance function is only one method, and various methods are known. It is also possible to set an input dialog and select another type of interpolation method.

  When the processing of steps 1904 and 1905 is not executed for the identification information of all countermeasures acquired in the processing of step 1901, the business efficiency analysis system 120 returns to the processing of step 1903, and the processing of steps 1904 and 1905 The identification information of the countermeasure for which processing is not executed is selected, and the processing of steps 1904 and 1905 is executed.

  When the processing of steps 1904 and 1905 is executed for the identification information of all the countermeasures acquired in the processing of step 1901, the business efficiency analysis system 120 reads the countermeasure implementation log read out in the processing of step 1904. 1000 and the countermeasure selection screen data including the predicted value calculated in the process of Step 1905 are transmitted to the field supervisor portable terminal 150 (1906), and the countermeasure execution predicted value calculation process is terminated.

  FIG. 20 is a flowchart of the parameter update process according to the first embodiment.

  First, the business efficiency analysis system 120 refers to the past browsing history list 814 of the index screen condition data 800 of all field supervisors 102, and whether there is an index for which the detailed screen 1300 is displayed among the indicators without warning. Is determined (2001).

  If it is determined in step 2001 that there is an indicator for which the detailed screen 1300 is displayed among the indicators without warning, the business efficiency analysis system 120 uses the indicator of the indicator in order to advance the warning level 1 notification timing. The section corresponding to the warning level 1 registered in the urgency evaluation threshold value 708 of the management data 700 is expanded (2002), and the process proceeds to step 2003. For example, when the warning level is higher as the index value is larger, the business efficiency analysis system 120 reduces the smaller threshold of the two thresholds for determining the section corresponding to the warning level 1 by a predetermined value, Advance warning level 1 warning timing. In the process of step 2002, the business efficiency analysis system 120 may also expand the section corresponding to the warning level 2.

  On the other hand, if it is determined in step 2001 that there is no indicator for which the detailed screen 1300 is displayed among the indicators without warning, the process proceeds to step 2003.

  Next, the business efficiency analysis system 120 refers to the countermeasure implementation history 815 of the index screen condition data 800 of all the field supervisors 102, and the index for which the countermeasure has not been implemented among the indices for which the warning level 2 is warned. It is determined whether or not there exists (2003).

  When it is determined that there is an index for which the countermeasure has not been implemented among the indices for which the warning level 2 has been warned in the process of step 2003, the business efficiency analysis system 120 delays the timing for informing the warning level 2. The section corresponding to the warning level 2 registered in the urgency evaluation threshold value 708 of the index management data 700 of the index is reduced (2004), and the process proceeds to Step 2005. For example, when the warning level is higher as the index value is larger, the business efficiency analysis system 120 increases the smaller threshold of the two thresholds for determining the section corresponding to the warning level 2 by a predetermined value. Delay the warning timing of warning level 2. In the process of step 2004, the business efficiency analysis system 120 may also reduce the section corresponding to the warning level 1.

  Next, the business efficiency analysis system 120 updates the countermeasure effectiveness evaluation value 908 of the countermeasure management data 900 corresponding to each countermeasure implemented (2005).

  The processing in step 2005 will be specifically described. The field supervisor 102 who has implemented the countermeasures refers to the results of the implemented countermeasures and refers to the field supervisor mobile terminal 150 with values (evaluation values for the countermeasure effects) for evaluating the effects of the countermeasures implemented. input. The field supervisor portable terminal 150 receives the countermeasure effectiveness evaluation data including the inputted countermeasure effectiveness evaluation value, the identification information of the index on which the countermeasure has been implemented, and the identification information of the countermeasure that has been implemented. Send to. When the business efficiency analysis system 120 receives the countermeasure effect evaluation data, the index identification information included in the countermeasure effect evaluation data is registered in the index ID 1001, and the countermeasure identification information included in the countermeasure effect evaluation data is stored. The countermeasure effect evaluation value included in the countermeasure effect evaluation data is registered in the countermeasure effect evaluation value 1011 of the countermeasure execution log 1000 registered in the countermeasure ID 1003.

  In the process of step 2005, the business efficiency analysis system 120 calculates the average value of the values registered in the countermeasure effect evaluation value 1011 of the countermeasure execution log 1000 having the same countermeasure identification information as the evaluation value V0. The business efficiency analysis system 120 manages countermeasures that are not selected even though the detail button 1413 is operated on the countermeasure selection screen 1400 shown in FIG. 14, and evaluates the evaluation value V0 of the countermeasure. A predetermined value may be subtracted from.

  Further, the business efficiency analysis system 120 calculates an estimated value of the index value when the countermeasure is not implemented, and sets the difference between the index value after the countermeasure is implemented and the calculated estimated value as the evaluation value V1. . Further, the business efficiency analysis system 120 sets the cost for implementing the countermeasure as the evaluation value V2.

  Then, the business efficiency analysis system 120 adds the values obtained by multiplying the evaluation values V0 to V2 by the weighting values w0 to w2, respectively, to obtain an effectiveness evaluation value, and the obtained effectiveness evaluation value is stored in the countermeasure management data 900. The countermeasure effectiveness evaluation value 908 is registered as a countermeasure effectiveness evaluation value. The method for calculating the countermeasure effectiveness evaluation value is not limited to this, and the countermeasure effectiveness evaluation value may be a value calculated based on the implementation result of the implemented countermeasure.

  Next, the business efficiency analysis system 120 updates the effectiveness evaluation value 711 of the index management data 700 corresponding to each index (2006).

  Specifically, the business efficiency analysis system 120 adds the values registered in the past browsing history list 814 of the index screen condition data 800 of all the field supervisors 102 and the values registered in the countermeasure implementation history 815. The value is registered in the browsing evaluation value 816. Then, the business efficiency analysis system 120 sums the values registered in the browsing evaluation value 816 for each index, and registers the total value in the effectiveness evaluation value 711 of the index management data 700 corresponding to each index. Note that the business efficiency analysis system 120 may subtract a predetermined value from the browsing evaluation value of the index for which no on-site supervisor 102 has performed the detailed screen display operation and the countermeasure implementation determination operation for a predetermined time or more.

  Next, the business efficiency analysis system 120 refers to the effectiveness evaluation value 711 of each index updated in the process of step 2006, and the recommended index registered in the index screen condition data 800 corresponding to each site supervisor 102 (2007), and the parameter update process is terminated.

  Specifically, in the business efficiency analysis system 120, the effectiveness evaluation value is larger than the effectiveness evaluation value of the index whose Yes is registered in the recommended index 813 of the index screen condition data 800 corresponding to each site supervisor 102. If there is an index different from the index for which Yes is registered in favorite selection 812, the index is registered in the index screen condition data 800 as a recommended index. When registering the recommended index in the index screen condition data 800, the business efficiency analysis system 120 deletes the record of the index whose Yes is registered in the recommended index 813. Further, the business efficiency analysis system 120 transmits the updated index screen condition data 800 to the site supervisor mobile terminal 150 of the updated index screen condition data 800, and the site supervisor mobile terminal 150 receives the received index. Based on the screen condition data 800, its own index screen condition data 800 is updated.

  As a result, a recommended index displayed for a certain site supervisor 102 is changed to an index having a high effectiveness evaluation value among all the site supervisors 102. For this reason, the field supervisor portable terminal 150 can present an appropriate index value in a task in which a plurality of users share roles and perform work.

  Further, in the processing of steps 2001 to 2004 shown in FIG. 20, the warning level interval (whether or not to present a warning is determined based on whether or not a warning is presented for an index value and whether or not a selection operation is performed for the index value. ) Is changed. In addition, the threshold of the indicator that has been selected even though no warning is presented is determined to present a warning at the current index value, that is, when the warning is presented at an earlier stage than the current threshold. The threshold value of the indicator that has been changed to be determined and no selection operation is performed even though the warning is presented, and the warning is issued at a later stage than the current threshold value so that the warning is determined not to be presented with the current indicator value. It is changed so that it will be determined to present.

  Therefore, based on the selection operation of the plurality of field supervisors 102, the threshold value for whether or not to present a warning can be changed to an appropriate value, and the warning can be presented at an appropriate timing.

  Further, in the process of step 2005 shown in FIG. 20, since the effectiveness evaluation value of the countermeasure is updated based on the execution result of the implemented countermeasure, the implementation result of the countermeasure implemented by one field supervisor 102 In addition, the execution result of the countermeasure implemented by the plurality of field supervisors 102 can be reflected in the effectiveness evaluation value of the countermeasure. For this reason, the effectiveness evaluation value of an appropriate countermeasure can be displayed on the countermeasure selection screen 400.

  In this embodiment, a modification example of the index screen 1200 is recommended to the site supervisor 102. A present Example is described using FIG.21 and FIG.22.

  FIG. 21 is a flowchart of the change recommendation process according to the second embodiment.

  The business efficiency analysis system 120 executes the change recommendation process when a change recommendation process request is received from the site supervisor portable terminal 150 or at a predetermined timing.

  First, the business efficiency analysis system 120 selects the existing index screen 1200 of the recommendation target person X who recommends the changed index screen obtained by changing the existing index screen 1200 (2101). In the selected index screen 1200, the index i is displayed. In step 2101, the business efficiency analysis system 120 selects the index screen condition data 800 in which the identification information of the recommendation target person X is registered in the supervisor ID 801.

  Next, the business efficiency analysis system 120 determines whether it is a view change that changes the display mode of the existing index screen 1200 or a model change that changes the index displayed on the existing index screen 1200 (2102). ). When the site supervisor portable terminal 150 transmits a change recommendation processing request, the change recommendation processing request includes information indicating whether the change is a view change or a model change. In addition, the business efficiency analysis system 120 displays a screen for causing the recommendation target person X to determine whether the view change or model change is displayed on the site supervisor mobile terminal 150, and the site supervisor mobile terminal 150 displays the recommendation target. When the determination of the person X is accepted, information indicating whether it is a view change or a model change may be transmitted to the business efficiency analysis system 120.

  If it is determined in step 2102 that the view has been changed, the business efficiency analysis system 120 changes various display areas of the existing index screen 1200 of the recommendation target person X (2103). For example, the business efficiency analysis system 120 changes the index screen 1200 so that the index value time series graph 1302 corresponding to each index of the existing index screen 1200 is displayed.

  Next, the business efficiency analysis system 120 changes the parameters of various display areas of the existing index screen 1200 of the recommendation target person X (2104), and proceeds to the processing of step 2106. For example, the business efficiency analysis system 120 changes the display size and display position of various display areas of the existing index screen 1200. Also, in the process of step 2104, the business efficiency analysis system 120 may change the notification mode that the index is at the warning level. The business efficiency analysis system 120 may change the color and blinking mode displayed in the alarm display area 1211 of the existing index screen 1200, or may sound, vibrate, and notification to indicate that the index is at a warning level. You may change the animation.

  On the other hand, if it is determined in step 2102 that the model has been changed, the business efficiency analysis system 120 determines the similar index for changing the index displayed on the existing index screen 1200 of the recommendation target person X to the similar index. The process is executed (2105), and the process proceeds to step 2106. The processing in step 2105 will be described in detail with reference to FIG.

  Next, the business efficiency analysis system 120 displays the changed index screen on the site supervisor portable terminal 150 of the recommendation target person X (2106). Then, the business efficiency analysis system 120 determines whether or not the site supervisor portable terminal 150 has accepted an operation for adopting the changed index screen (2107).

  If it is determined in step 2107 that the site supervisor mobile terminal 150 has accepted the operation to adopt the changed index screen, the business efficiency analysis system 120 registers the identification information of the recommendation target person X in the supervisor ID 801. The updated index screen condition data 800 is updated so as to correspond to the changed index screen 1200 (2108), and the change recommendation process is terminated. Specifically, the business efficiency analysis system 120 creates a record of the number of indices displayed on the modified index screen 1200 in the index screen condition data 800, and sets identification information of each index in the index ID 811 of the created record. sign up. In the processing of step 2108, the business efficiency analysis system 120 transmits the updated index screen condition data 800 to the site supervisor mobile terminal 150 of the recommendation target person X, and the index screen condition data 800 stored by the site supervisor 150. Also update.

  On the other hand, if it is determined in step 2107 that the site supervisor portable terminal 150 has not accepted the operation of adopting the changed index screen, the business efficiency analysis system 120 ends the change recommendation process.

  FIG. 22 is a flowchart of the similarity index determination process according to the second embodiment.

  First, the business efficiency analysis system 120 acquires the parameter of the index i0 displayed on the existing index screen 1200 of the recommendation target person X (2201). Specifically, the business efficiency analysis system 120 includes a record in which “Yes” is registered in the favorite selection 812 of the index screen condition data 800 in which the identification information of the recommendation target person X is registered in the supervisor ID 801 or the recommended index. The identification information of the index registered in the index ID 811 of the record in which “Yes” is registered in 813 is acquired. Then, the business efficiency analysis system 120 acquires the index management data 700 in which the acquired index identification information is registered in the index ID 701 as a parameter. Next, the business efficiency analysis system 120 sets a difference allowable value s0 (2202). The difference allowable value S0 is a preset value.

  The business efficiency analysis system 120 selects an index iq that is not registered in the index screen condition data 800 of the target person X, and performs steps 2204 to 207 for all indexes that are not registered in the index screen condition data 800 of the target person X. The process 2215 is executed (2203). First, the business efficiency analysis system 120 acquires the index management data 700 in which the identification information of the selected index iq is registered in the index ID 701 as a parameter of the index iq (2204). The business efficiency analysis system 120 sets the difference evaluation value s to 0 and initializes the difference evaluation value (2205).

  Next, the business efficiency analysis system 120 is a site supervisor whose parameters to be used in the division rule G0 for the recommendation target person X to divide and manage the supervisor 103 and the index iq displayed on the index screen 1200. The parameter used for the division rule Gq of 102 is compared (2206). The on-site supervisor 102 whose index iq is displayed on the index screen 1200 is the identification information registered in the supervisor ID 801 of the index screen condition data 800 in which the identification information of the index iq selected in step 2203 is registered in the index ID 811. Identified by.

  The parameters used for the division rule include, for example, the work location, work type, productivity, years of experience, work time of the worker 103, and evaluation of the worker 103 by the site supervisor 102. Assume that the evaluation values of different parameters are calculated in advance and registered in a predetermined table.

  Next, the business efficiency analysis system 120 determines whether the parameters of the division rule G0 and the parameters of the division rule Gq are the same type (2207).

  When it is determined in the process of step 2207 that the parameter of the division rule G0 and the parameter of the division rule Gq are the same type, the business efficiency analysis system 120 sets the evaluation value indicating that the parameter is the same type as a different evaluation value. Add to s (2208), and proceed to Step 2210.

  On the other hand, if the parameter of the division rule G0 and the parameter of the division rule Gq are different types in the process of step 2207, the evaluation value registered in a table (not shown) corresponding to the parameter is added to the difference evaluation value s ( 2209), the process proceeds to step 2210.

  It is assumed that the evaluation value of the parameter of the same type is smaller than the evaluation value of the parameter of a different type.

  In the processing in steps 2207 to 2210, the user similarity between the recommendation target person X and the site supervisor 102 on which the index iq is displayed is calculated. As described above, the user similarity is calculated based on the commonality of the division rules, but is not limited thereto. For example, as will be described in the processing of step 2303 shown in FIG. 23, the calculation may be performed based on the commonality of work performed at the work site of the site supervisor 102 on which the recommendation target person X and the index iq are displayed. .

  Next, the business efficiency analysis system 120 compares the item of the log information measurement target M0 used for calculating the index i0 and the item of the measurement target Mq used for calculating the index iq (2210). Items to be measured by the index include the number of remaining operations, productivity, and the number of exception occurrences. Assume that the evaluation values of different items are calculated in advance and registered in a predetermined table.

  Then, the business efficiency analysis system 120 determines whether or not the item of the measurement target M0 and the item of the measurement target Mq are the same type (2211).

  If it is determined in step 2211 that the item of the measurement target M0 and the item of the measurement target Mq are the same type, the business efficiency analysis system 120 differs the evaluation value based on the difference in the unit system used in each item The value is added to the evaluation value s (2212), and the process proceeds to step 2214. Here, the unit system of the remaining work number uses, for example, the number of remaining work objects, the ratio to the whole work, the weight of the remaining work objects, or the expected time. As the unit system of productivity, for example, the average value of productivity per person, the sum of productivity, the mode of productivity, or the intermediate value of productivity is used. As the unit system for the number of exception occurrences, for example, the number of calls or the number of stagnations is used.

  On the other hand, if it is determined in the process of step 2211 that the measurement target M0 item and the measurement target Mq item are not the same type, the business efficiency analysis system 120 evaluates the evaluation registered in a table (not shown) corresponding to the item. The value is added to the difference evaluation value s (2213), and the process proceeds to step 2214.

  Note that the evaluation values of items of the same type are smaller than the evaluation values of items of a different type.

  Next, the business efficiency analysis system 120 determines whether or not the difference evaluation value s is equal to or less than the allowable difference value s0 (2214).

  When it is determined in step 2214 that the difference evaluation value s is equal to or less than the difference allowable value s0, the business efficiency analysis system 120 determines the index similar to the index i0 as the index iq, and ends the similarity index determination process. .

  On the other hand, if it is determined in the process of step 2214 that the difference evaluation value s is greater than the difference allowance value s0, the business efficiency analysis system 120 can execute the processes of steps 2204 to 2214 for all indicators. The similarity index determination process ends. On the other hand, the business efficiency analysis system 120 increases the allowable difference value s0 by a predetermined value if the processing of steps 2204 to 2214 is not executed for all the indices, returns to the processing of step 2203 (2216), and others. Are selected, and the processing of steps 2204 to 2214 is executed.

  By executing the similarity index determination process using the index displayed on the index screen 1200 of the recommendation target person X as the index i0, the similarity index of the index displayed on the index screen 1200 of the recommendation target person X can be determined. A screen for confirming whether or not to change the index of X to a similar index can be displayed on the site supervisor portable terminal 150. Thereby, the field supervisor 102 can display the similarity index on his / her field supervisor portable terminal 150 when the similarity index is effective for himself / herself. In addition, since this similarity index is determined based on the similarity between the recommendation target person X and the other site supervisor 102 and the similarity between the indices, the recommendation target person X is highly likely to desire confirmation. An index is determined as a similar index.

  In this embodiment, the index screen 1200 that is being used by another site supervisor 102 is recommended to the site supervisor 102 to be recommended. A present Example is described using FIG.23 and FIG.24.

  FIG. 23 is a flowchart of another index recommendation process according to the third embodiment.

  The business efficiency analysis system 120 executes the change recommendation process when receiving a request for another index recommendation process from the site supervisor portable terminal 150 or at a predetermined timing.

  First, the business efficiency analysis system 120 acquires the information about the recommendation target person X and the index screen condition data 800 corresponding to the recommendation target person X from the personnel master table 600 (2301).

  Next, the business efficiency analysis system 120 selects an arbitrary site supervisor 102, and executes the processing of steps 2303 to 2305 for all the site supervisors 102 (2302). The site supervisor 102 selected in the process of step 2302 is described as a site supervisor K. Further, the business efficiency analysis system 120 acquires information on the site supervisor K and index screen condition data 800 corresponding to the site supervisor K from the personnel master table 600.

  First, the business efficiency analysis system 120 calculates the similarity d between the recommendation target person X and the site supervisor K (2303). A specific method for calculating the similarity will be described. The business efficiency analysis system 120 calculates the similarity between the task executed at the work place of the recommendation target person X and the task executed at the work place of the site supervisor K. The business efficiency analysis system 120 acquires the work place identification information registered in the work place ID 802 from the index screen condition data 800 of the recommendation target person X. Then, the business efficiency analysis system 120 acquires, from the business management table 500, a record in which the work location identification information acquired as the task ID 501 is registered as information related to the task. Similarly, the business efficiency analysis system 120 acquires information related to the task of the field supervisor K. Then, the business efficiency analysis system 120 uses Expression 6 to quantify the difference between the data items of the acquired information regarding both tasks.

  f (x, y) = | (2 * x) / (x + y) −0.5 |

  Of the data items of information related to the acquired task, for data items for which no numerical value is registered, the value of Expression 3 is set to 0 if the data items match, and the expression is set to 0 if they do not match. Let the value of 3 be 1.

  The business efficiency analysis system 120 multiplies the value of Equation 3 of each data item calculated in this way by the weighting value set for each data item, and calculates the sum, thereby recommending the recommended person X And the degree of similarity between the field supervisor K. The similarity value decreases as the two tasks become similar.

  Note that the similarity between the recommendation target person X and the site supervisor K may be calculated using other methods. For example, as described in the processing of steps 2206 to 2209 shown in FIG. 20, the similarity may be calculated based on the commonality of the division rules.

  Next, the business efficiency analysis system 120 uses the browsing evaluation value 816 of each index i displayed on the index screen 1200 (index screen j) displayed on the site supervisor mobile terminal 150 of the site supervisor K as the browsing evaluation value. Obtained as Pi (X, j) (2304). The business efficiency analysis system 120 then multiplies the sum of all the browsing evaluation values Pi (X, j) acquired in the process of step 2304 by the reciprocal of the similarity d calculated in the process of step 2303 to obtain an on-site supervisor. This is calculated as the recommended evaluation value Ej of the index screen 1200 of the person K (2305).

  If the processing of steps 2303 to 2305 has not been executed for all the on-site supervisors 102, the process returns to the processing of step 2302, and the business efficiency analysis system 120 has not yet executed the processing of steps 2303 to 2305. And the processes of steps 2303 to 2305 are executed on the selected site supervisor 102. On the other hand, when the processes of steps 2303 to 2305 are executed for all the site supervisors 102 and the recommended evaluation values Ej of all the site supervisors 102 are calculated, the process proceeds to the process of step 2306.

  The business efficiency analysis system 120 refers to the similarity d calculated in the process of step 2303, and selects the index screen condition data 800 of the recommended site supervisor (K0 to Ks) similar to the recommendation target person X (2306). . Specifically, the business efficiency analysis system 120 selects the site supervisor 102 whose similarity is a predetermined value or less as a recommended site supervisor similar to the recommendation target person X.

  Next, the business efficiency analysis system 120 selects the index screen condition data 800 of the site supervisor 102 whose recommended evaluation value calculated in the processing of step 2305 is equal to or greater than a predetermined value as the recommended index screens j0 to jm (2307).

  Next, the business efficiency analysis system 120 arranges the recommended site supervisor selected in the process of Step 2306 and the recommendation index screen selected in the process of Step 2307 at a predetermined initial position (2308).

  Next, the business efficiency analysis system 120 changes the position of the recommended site supervisor and the recommended index screen using a spring model that adjusts the position by setting repulsive force and attractive force between elements (2309). For example, the business efficiency analysis system 120 arranges a recommended site supervisor based on the similarity d between the recommended site supervisor and the recommendation target person X, and also displays the site of the site supervisor mobile terminal 150 that displays a recommendation index screen. A recommendation index screen is arranged based on the similarity d between the supervisor and the recommendation target person X. Then, the business efficiency analysis system 120 changes the display size of the recommendation index screen based on the recommendation evaluation value of the recommendation index screen. The site supervisor who is similar to the recommendation target person X is arranged at a position closer to the recommendation target person X. In addition, the larger the recommendation evaluation value, the larger the recommendation index screen is displayed.

  Instead of using the spring model, a scatter diagram with the similarity and recommended evaluation values as coordinate axes may be used, or the arrangement position may be determined using a self-organizing map.

  Next, the business efficiency analysis system 120 uses the recommended site supervisor and the location of the recommended index screen changed in the process of step 2309, and other index recommendation data including the size of the recommended index screen as the site of the recommendation target person X. It transmits to the supervisor portable terminal 150 (2310). The positions of the recommended site supervisor and the recommendation index screen indicate the degree of similarity between the recommendation target person X and the recommended site supervisor and the site supervisor on which the recommendation index screen is displayed. The size of the recommendation index screen indicates a recommendation evaluation value calculated based on the sum of the browsing evaluation values Pi (X, j) on the recommendation index screen and the similarity d. For this reason, the other index recommendation data includes the recommended site supervisor, the similarity of the recommended site supervisor, the recommendation index screen, the similarity d of the recommended index screen, and the recommended evaluation value of the recommended index screen.

  The site supervisor portable terminal 150 of the recommendation target person X displays the other index recommendation screen 2400 shown in FIG. 24 when the other index recommendation data is received. The other index recommendation screen 2400 is a screen that displays the recommended site supervisor and the recommended index screen at the position changed in the processing of step 2309, and will be described in detail with reference to FIG. The site supervisor portable terminal 150 transmits a selection operation log to the work efficiency analysis system 120 when the recommended site supervisor or the recommended index screen displayed on the other index recommendation screen 2400 is selected.

  The business efficiency analysis system 120 determines whether a selection operation log has been received (2311). When it is determined in step 2311 that the selection operation log has been received, the business efficiency analysis system 120 uses the recommended target supervisor X or the site of the recommended index screen for the index screen condition data 800 of the person X to be recommended. The index screen condition data 800 of the supervisor 102 is updated (2312), and the other index recommendation process is terminated.

  On the other hand, when it is determined in step 2311 that the selection operation log has not been received, the business efficiency analysis system 120 ends the other index recommendation process.

  FIG. 24 is an explanatory diagram of another index recommendation screen 2400 according to the third embodiment.

  The other index recommendation screen 2400 is displayed when the site supervisor portable terminal 150 of the recommendation target person X receives other index recommendation data.

  The other index recommendation screen 2400 includes site supervisor icons 2401 to 2404, recommendation index screen icons 2411 to 2420, and business icons 2421 to 2423.

  The site supervisor icon 2401 is an icon indicating the recommendation target person X. Site supervisor icons 2402 to 2404 are icons indicating recommended site supervisors selected in the processing of step 2306. The recommendation index screen icons 2411 to 2420 are icons indicating the recommended index screens selected in step 2307 for processing.

  The business icons 2421 to 2423 display business identification information including tasks managed by the site supervisor 102 of the site supervisor mobile terminal 150 on which the recommendation index screen indicated by the recommendation index screen icons 2411 to 2420 is displayed.

  By checking the other index recommendation screen 2400, the recommendation target person X can select the index screen used by the other on-site supervisor 102 in consideration of his / her relationship with the other index recommendation screen 2400. It can be displayed on the site supervisor 150. In FIG. 24, the recommendation index screen icon 2411 is selected. In this case, the index screen condition data 800 of the recommendation target person X is updated to the index screen condition data 800 of the site supervisor 102 of the selected index screen. As a result, the index screen selected as the index screen 1200 of the person to be recommended X is displayed.

  As described above, the recommended site supervisor is displayed on the other index recommendation screen 2400 at a position based on the similarity d, so the recommendation target person X can select the recommended site supervisor in consideration of the similarity d. . In addition, since the recommendation index screen is displayed with the position based on the similarity d and the size based on the recommendation evaluation value, the recommendation target person X selects the recommendation index screen in consideration of the similarity d and the recommendation evaluation value. it can. As a result, the recommendation target person X can display an appropriate index screen 1200 on the site supervisor portable terminal 120 by himself / herself.

  In this embodiment, a screen displayed on the general supervisor terminal 160 will be described. Example 4 will be described with reference to FIGS. 25 and 26. FIG.

  In this embodiment, the general supervisor terminal 160 displays a screen similar to that of the site supervisor portable terminal 150. Specifically, the general supervisor terminal 160 displays a general supervisor indicator screen 2500, and when an indicator is selected on the general supervisor indicator screen 2500, a detailed screen 1300 is displayed. After the detailed screen 1300 is displayed, the countermeasure selection screen 1400, the past implementation result screen 1500, the simulation comparison screen 1600, the countermeasure implementation support screen 1700, the countermeasure end support screen, and the like, as with the field supervisor mobile terminal 150 An index recommendation screen 2400 is displayed.

  The general supervisor indicator screen 2500 is different from the indicator screen 1200 displayed on the site supervisor portable terminal 150, and will be described with reference to FIG. Since the screens other than the general supervisor index screen 2500 are the same as those of the site supervisor portable terminal 150, description thereof will be omitted.

  FIG. 25 is an explanatory diagram of the general supervisor index screen 2500 according to the fourth embodiment.

  The total supervisor indicator screen 2500 includes an entire work place display area 2501, a productivity display area 2502, an add / delete button 203, and site supervisor indicator display areas 2511 to 2513.

  The entire work place display area 2501 displays an overall view of all work places managed by the general supervisor 101. In the productivity display area 2502, changes in task productivity are displayed. In the productivity display area 2502, changes in index values may be displayed.

  In the site supervisor index display areas 2511 to 2513, an index screen 1200 displayed on the site supervisor mobile terminal 150 of the site supervisor 102 managing each work place is displayed. The index screen 1200 displayed in the on-site supervisor index display areas 2511 to 2513 is the same as that in FIG. When an index is selected on the index screen 1200 displayed in the site supervisor index display areas 2511 to 2513, a detailed screen 1300 of the index is displayed in a pop-up.

  When the detailed screen 1300 is displayed on the site supervisor mobile terminal 150, the detail screen 1300 is displayed in the vicinity of the site supervisor index display areas 2511 to 2513 corresponding to the site supervisor mobile terminal 150 on the total supervisor index screen 2500. Pop-up is displayed. When any screen is displayed on the site supervisor mobile terminal 150, a screen displayed on the site supervisor mobile terminal 150 pops up in the vicinity of the site supervisor index display areas 2511 to 2513 corresponding to the site supervisor mobile terminal 150. Is displayed. As a result, the general supervisor 101 can confirm which screen is displayed on the site supervisor portable terminal 150.

  When the add / delete button 2503 is operated, the general supervisor terminal 160 pops up an index list 2520 of indexes that can be added. The index list 2520 includes a check box, and information indicating whether the index is displayed on the index screen 1200 is displayed in the check box. In FIG. 25, an index whose check box is blacked out is displayed on the index screen 1200, and an index whose check box is not blacked out is not displayed on the index screen 1200. When the general supervisor 101 selects a check box that is blacked out, the index of the check box is deleted from the index screen 1200. In this case, the business efficiency analysis system 120 deletes the index of the check box from the index screen condition data 800. When the general supervisor 101 selects a check box that is not painted black, the index of the check box is added to the index screen 1200. In this case, the business efficiency analysis system 120 adds the index of the check box to the index screen condition data 800.

  The index addition or deletion operation may be realized by other methods (touching the screen, clicking with the mouse, voice recognition, gesture recognition, remote control operation at hand, etc.).

  FIG. 26 is an explanatory diagram of a task condition confirmation screen 2600 according to the fourth embodiment.

  When the general supervisor terminal 160 receives a display operation of the assignment condition confirmation screen 2600 from the general supervisor 101, the assignment condition confirmation screen 2600 is displayed. The task condition confirmation screen 2600 is a screen for the general supervisor 101 to determine a countermeasure to be preferentially implemented in consideration of the situation of a plurality of business locations.

  The assignment condition confirmation screen 2600 includes site supervisor indicator display areas 2511 to 2513, a warning icon 2610, and a scatter diagram display area 2620.

  The site supervisor indicator display areas 2511 to 2513 are the same as the site supervisor indicator display areas 2511 to 2513 shown in FIG.

  The warning icon 2610 displays an icon when a plurality of indicators displayed in the respective site supervisor indicator display areas 2511 to 2513 reach the warning level in the scatter diagram display area 2620 at the same time.

  Although the general supervisor 101 is not determined to occur at present, it is necessary to consider a situation that may cause a problem when it occurs. The general supervisor 101 considers the situation of the current business situation and considers the current business situation concern with reference to the situation transition and problem occurrence of similar cases in the past. Use it as a reference.

  In the scatter diagram display area 2620, a scatter diagram for the general supervisor 101 to identify the cause of the problem and examine the problem is displayed. The coordinate positions of the elements of the scatter diagram displayed in the scatter diagram display area 2620 are determined based on a plurality of index values. For example, when an order destination store is an element, the configuration type, order time, order quantity, and the like of the handling product associated with the element are used as index values. In this case, the index value of each element is expressed by a multidimensional vector. By setting several focused index values as coordinates in the scatter diagram display area 2620 and displaying each element in a scatter diagram, the state of each element can be visualized and clustered. In the scatter diagram display area 2620, each element is indicated by 2621, and the cluster is indicated by 2622.

  Instead of selecting two indices as the coordinates of the scatter chart displayed in the scatter chart display area 2620, the main feature component of each index value is extracted using a method such as principal component analysis and projected in two dimensions. Each element may be arranged. Each element may be arranged by displaying multidimensional information in two dimensions using a method such as a time organization map.

  When the general supervisor 101 selects the cluster 2622 displayed in the scatter diagram display area 2620, the general supervisor 101 correlates with the index value change of the elements included in the cluster 2622 in each of the field supervisor index display areas 2511 to 2513. Of the displayed indexes, past cases whose index values have deteriorated by a threshold value or more are totaled, and the total result is displayed as a warning icon 2610.

  For example, when an order quantity increases in a store that is an element included in the selected cluster 2622, cases where a shortage of personnel or resources occurs at a work place managed by a certain on-site supervisor 102 are aggregated. The warning icons 2610 are displayed as many as the number. The general supervisor 101 can use the warning icon 2610 as a point of concern for consideration.

  As described above, the general supervisor terminal 160 displays the general supervisor index screen 2500 including the index screen 1200 displayed on the site supervisor mobile terminal 150 of the field supervisor 102. The index displayed on the index screen 1200 of the supervisor portable terminal 150 can be confirmed. In addition, the index displayed on the index screen 1200 of each site supervisor 102 can be added and deleted from the total supervisor index screen 2500.

  Further, it is possible to add, delete, and replace other configurations for a part of the configuration of each embodiment. Each of the above-described configurations, functions, processing units, processing means, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit.

  Each of the above-described configurations, functions, and the like may be realized by software by interpreting and executing a program that realizes each function by the processor.

  Information such as programs, tables, and files that realize each function is stored in memory, a hard disk, a recording device such as an SSD (Solid State Drive), an IC (Integrated Circuit) card, an SD card, a DVD (Digital Versatile Disc), etc. Can be placed on any recording medium.

  Further, the control lines and information lines are those that are considered necessary for the explanation, and not all the control lines and information lines on the product are necessarily shown. Actually, it may be considered that almost all the components are connected to each other.

As described above, the recommended site supervisor is displayed on the other index recommendation screen 2400 at a position based on the similarity d, so the recommendation target person X can select the recommended site supervisor in consideration of the similarity d. . In addition, since the recommendation index screen is displayed with the position based on the similarity d and the size based on the recommendation evaluation value, the recommendation target person X selects the recommendation index screen in consideration of the similarity d and the recommendation evaluation value. it can. As a result, the recommendation subject X is, it is possible to display an appropriate index screen 1200 to the site supervisor portable terminal 1 5 0 by myself.

In addition, if the detail screen 1300 in the field supervisor mobile terminal 150 is displayed, the foreman's mobile site supervisors index display area 2511-2513 near to detail screen 1300 corresponding to the terminal 150 of the total supervisor index screen 2500 Will pop up. If any screen is displayed in the field supervisor portable terminal 150, a screen in the vicinity of the site supervisor index display area 2511-2513 corresponding to the site supervisor mobile terminal 150 is displayed in the field supervisor mobile terminal 150 Pop-up is displayed. As a result, the general supervisor 101 can confirm which screen is displayed on the site supervisor portable terminal 150.

Claims (15)

A work status management system that manages the status of work performed by multiple workers who share roles.
The business status management system includes:
A plurality of terminals for displaying an index screen including an index value indicating the status of the work;
A management system that transmits an indicator screen display instruction, which is an instruction to display the indicator screen, to the terminal,
The management system includes:
Storing index management information in which an overall effectiveness evaluation value in which the effectiveness for the user of the plurality of terminals of the index indicating the type of the index value is evaluated is registered;
Obtaining log information on the work status of the plurality of workers;
Based on the acquired log information, calculate index values of multiple types of indicators,
An indicator screen display instruction including an indicator value displayed on the terminal is transmitted to the terminal;
The terminal
Displaying an index screen including an index value included in the index screen display instruction;
When a selection operation of any index value displayed on the index screen is received, an index value selection operation log indicating that the index value has been selected is transmitted to the management system,
The management system includes:
Based on the index value selection operation log received from the plurality of terminals, update the overall effectiveness evaluation value of the index of the index value that has been selected,
A business situation management system, wherein an index value displayed on an index screen of the plurality of terminals is changed based on the updated total effectiveness evaluation value. The business situation management system according to claim 1,
A threshold for presenting a warning is registered for each indicator in the indicator management information,
The management system refers to the index management information, determines whether to present the warning to the index value based on the calculated index value and a threshold corresponding to the index of the index value,
When presenting a warning to the index value, the warning information indicating that the warning is presented is included in the index screen display instruction and transmitted to the terminal,
The terminal
When the warning information is included in the indicator screen display instruction, the warning of the indicator value that presents the warning is presented,
The said management system changes the said threshold value of the parameter | index corresponding to the said index value based on the presence or absence of the warning with respect to the said index value, and the presence or absence of the selection operation of the said index value, The business condition management system characterized by the above-mentioned. The business status management system according to claim 2,
The management system includes:
Change the threshold value of the indicator of the indicator value that has been selected even though the warning is not presented, so as to determine that the warning is presented at the current indicator value,
A business situation management system, wherein a threshold value of an index value of an index value that has not been selected even though the warning is presented is changed so as to determine that the warning is not presented with a current index value. The business situation management system according to claim 1,
In the indicator management information, at least one countermeasure is registered for each indicator,
The management system includes:
It stores the countermeasure management information in which the effectiveness evaluation value that evaluates the effectiveness of each countermeasure is registered,
When the index value selection operation log is received, refer to the index management information, select a countermeasure corresponding to the index of the index value for which the selection operation has been performed,
Referencing the countermeasure management information, obtaining the effectiveness evaluation value of the selected countermeasure,
Sending a countermeasure selection screen display instruction including the selected countermeasure and the acquired effectiveness evaluation value to the terminal,
The terminal
Display a countermeasure selection screen including the countermeasure included in the received countermeasure selection screen display instruction and the effectiveness evaluation value of the countermeasure;
When the selection operation of any countermeasure displayed on the countermeasure selection screen is accepted, the accepted countermeasure is performed,
The management system updates the effectiveness evaluation value of the implemented countermeasure based on the implementation result of the implemented countermeasure. The business situation management system according to claim 1,
The management system includes:
The index value index displayed on the terminal stores the index screen condition information registered for each of the plurality of terminals,
Select an index registered in the index screen condition information corresponding to one terminal,
Select an index that is not registered in the index screen condition information corresponding to the one terminal as a similarity candidate index,
The selected index based on the user similarity between the user of the one terminal and the user of another terminal on which the similar candidate index is displayed, and the index similarity between the selected index and the similar candidate index And whether the similarity candidate index is similar,
A business situation management system, wherein the selected index and a similar candidate index determined to be similar to the index are displayed on the one terminal. The business situation management system according to claim 5,
The users of the plurality of terminals are site supervisors who manage a plurality of workers at a work site,
The user has divided and managed the plurality of workers based on the division rules for the user,
The management system includes:
Calculate the user similarity based on the commonality of the division rules between the users or the commonality of work performed at the user's work site,
The work for calculating the index similarity based on the commonality between the log information item used for calculating the selected index and the log information item used for calculating the similarity candidate index Situation management system. The business situation management system according to claim 1,
The management system includes:
The index value index displayed on the terminal stores the index screen condition information registered for each of the plurality of terminals,
Select the user of one terminal,
Based on the degree of similarity between the selected user and the user of another terminal, a recommended user is selected from the users of other terminals,
Sending the other recommended index display screen instruction including the selected recommended user and the similarity of the recommended user to the one terminal,
The one terminal is
Displaying the recommended user included in the other index recommendation screen display instruction and the other index recommendation screen including the similarity of the recommended user;
When a selection operation of any recommended user displayed on the other index recommendation screen is received, a recommended user selection operation log indicating the received selection operation of the recommended user is transmitted to the management system,
The management system is displayed on the terminal of the recommended user by changing the index screen condition information of the one terminal to the index screen condition information of the terminal of the recommended user who has performed the selection operation indicated by the recommended user selection operation. An operation status management system, wherein the index screen is set to be displayed on the one terminal. The business situation management system according to claim 7,
In the index screen condition information for each terminal, the effectiveness evaluation value of the index for each terminal is registered,
The management system includes:
When the index value selection operation log is received, the selection operation indicated by the index value selection operation log among the effectiveness evaluation values of the indices registered in the index screen condition information of the terminal that has transmitted the index value selection operation log Update the effectiveness evaluation value of the indicator
The total effectiveness evaluation value of each indicator is the sum of each effectiveness evaluation value registered in the indicator screen condition information of the plurality of terminals,
Recommendation of the index screen condition information based on the sum of the effectiveness evaluation values of the indices registered in the index screen condition information of the other terminal and the similarity between the user of the one terminal and the user of the other terminal Calculate the evaluation value,
Based on the calculated recommendation evaluation value, the index screen condition information displayed on the other index recommendation screen is selected from the index screen condition information of the other terminal,
The selected index screen condition information and the recommended evaluation value of the index screen condition information are included in the other index recommendation screen display instruction and transmitted to the one terminal,
The one terminal is
Displaying the selected index screen condition information, the recommended evaluation value of the index screen condition information included in the other index recommendation screen,
When a selection operation for any one of the index screen condition information displayed on the other index recommendation screen is received, an index screen condition information selection operation log indicating the selection operation for the received index screen condition information is transmitted to the management system. ,
The management system changes the index screen condition information of the one terminal to the index screen condition information on which the selection operation has been performed, so that the one terminal can display an index screen based on the index screen condition information on which the selection operation has been performed. A business status management system characterized by being set to display. The business situation management system according to claim 1,
The users of the plurality of terminals are site supervisors who manage a plurality of workers at a work site,
The business situation management system includes a general supervisor terminal in which a general supervisor who manages the plurality of users becomes a user,
The management system transmits a general supervisor index screen display instruction including information included in an index screen display instruction to be transmitted to terminals of all users managed by the general supervisor to the general supervisor terminal,
The general supervisor terminal displays a general supervisor index screen including an index screen displayed on terminals of all users managed by the general supervisor based on the general supervisor index screen display instruction. Business status management system. In a computer system, a work status management method for managing the status of work performed by a plurality of workers who share roles.
The computer system is
A plurality of terminals for displaying an index screen including an index value indicating the status of the work;
A management system that transmits an indicator screen display instruction that is an instruction to display the indicator screen to the terminal, and
The management system stores index management information in which a comprehensive effectiveness evaluation value in which the effectiveness of the index indicating the type of the index value for users of the plurality of terminals is evaluated is registered,
The business status management method is:
The management system acquires log information related to the work status of the plurality of workers,
The management system calculates a plurality of types of index values based on the acquired log information,
The management system transmits an indicator screen display instruction including an indicator value displayed on the terminal to the terminal,
The terminal displays an index screen including an index value included in the index screen display instruction,
When the terminal receives a selection operation for any of the index values displayed on the index screen, the terminal transmits an index value selection operation log indicating that the index value has been selected to the management system,
Based on the index value selection operation log received from the plurality of terminals, the management system updates the overall effectiveness evaluation value of the index of the index value for which the selection operation has been performed,
The business status management method, wherein the management system changes an index value displayed on an index screen of the plurality of terminals based on the updated total effectiveness evaluation value. The business situation management method according to claim 10,
A threshold for presenting a warning is registered for each indicator in the indicator management information,
The business status management method is:
The management system refers to the index management information, determines whether to present the warning to the index value based on the calculated index value and a threshold corresponding to the index of the index value,
When the management system presents a warning to the index value, the warning information indicating that the warning is to be presented is included in the index screen display instruction and transmitted to the terminal,
If the warning information is included in the indicator screen display instruction, the terminal presents the warning of an index value that presents the warning,
The business status management method, wherein the management system changes the threshold value of the index of the index value based on the presence / absence of a warning for the index value and the presence / absence of a selection operation for the index value. The business situation management method according to claim 10,
The management system stores index screen condition information in which an index of an index value displayed on the terminal is registered for each of the plurality of terminals,
The business status management method is:
The management system selects an index registered in the index screen condition information corresponding to one terminal,
The management system selects an index that is not registered in the index screen condition information corresponding to the one terminal as a similar candidate index,
The management system is based on a user similarity between a user of the one terminal and a user of another terminal on which the similar candidate index is displayed, and an index similarity between the selected index and the similar candidate index , Determine whether the selected index and the similar candidate index are similar,
The business system management method, wherein the management system displays the selected index and similar candidate indices determined to be similar to the index on the one terminal. The business situation management method according to claim 10,
The management system stores index screen condition information in which an index of an index value displayed on the terminal is registered for each of the plurality of terminals,
The business status management method is:
The management system selects a user of one terminal,
The management system selects a recommended user from users of other terminals based on the degree of similarity between the selected user and users of other terminals,
The management system transmits an instruction to display another index recommendation screen including the selected recommended user and the similarity of the recommended user to the one terminal,
The one terminal displays the other index recommendation screen including the recommended user included in the other index recommendation screen display instruction and the similarity of the recommended user,
When the one terminal receives the selection operation of any recommended user displayed on the other index recommendation screen, the recommended terminal selection operation log indicating the received selection operation of the recommended user is transmitted to the management system. ,
The management system changes the index screen condition information of the one terminal to the index screen condition information of the terminal of the recommended user who has performed the selection operation indicated by the recommended user selection operation, and is displayed on the terminal of the recommended user. An operation status management method, wherein the one terminal is set to display an index screen. The business situation management method according to claim 10,
The users of the plurality of terminals are site supervisors who manage a plurality of workers at a work site,
The computer system includes a general supervisor terminal in which a general supervisor who manages the plurality of users is a user.
The business status management method is:
The management system transmits a general supervisor indicator screen display instruction including information included in an indicator screen display instruction to be transmitted to all user terminals managed by the general supervisor to the general supervisor terminal.
The general supervisor terminal displays a general supervisor index screen including an index screen displayed on terminals of all users managed by the general supervisor based on the general supervisor index screen display instruction. Business status management method to be performed. A management system that displays index screens including index values indicating the status of work performed by a plurality of workers in a shared role on a plurality of terminals,
Storing index management information in which an overall effectiveness evaluation value in which the effectiveness for the user of the plurality of terminals of the index indicating the type of the index value is evaluated is registered;
Obtaining log information on the work status of the plurality of workers;
Based on the acquired log information, calculate index values of multiple types of indicators,
Causing the terminal to display an index screen including an index value displayed on the terminal;
Receiving from the terminal an index value selection operation log indicating that any index value displayed on the index screen has been selected;
Based on the index value selection operation log received from the plurality of terminals, update the overall effectiveness evaluation value of the index of the index value that has been selected,
A management system that changes index values displayed on the index screens of the plurality of terminals based on the updated total effectiveness evaluation value.

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