JPS6376661A - Pickup group annexation system - Google Patents

Abstract

PURPOSE:To realize pickup function to an appropriate range through the same operation according to a period by annexing plural pickup groups with effective pickup functions in a given length of time. CONSTITUTION:A pickup group annexation means 200 annexes the plural pickup groups subjected to the pickup function 100 in a given length of time. As a result extention 2b and 2c contained in an automatic private branch 1 belong to different pickup groups in office hour. For instance, the extention 2c belongs to the pick up group with a pickup group number ga, while the extenion 2c belongs to the pickup group with a pickup group number gb. However, outside the office hour the pickup group annexation means 200 annexes the both pickup groups. Thus outside the office hour the extention 2c can respond to an incoming, call to the extention 2c through operation responding to incoming calls in the same pickup group, thereby improving operability.

Description

[Detailed Description of the Invention] [Summary] In an automatic private branch exchange equipped with a pink amplifier function, a plurality of pickup groups whose pickup function is enabled are merged for a predetermined period of time, so that an appropriate range can be set according to the period. On the other hand, the pickup function can be executed with the same operation.

[Industrial application field]

The present invention relates to a pink amplifier group merging method in an automatic private branch exchange equipped with a pickup function, which makes it possible to change the target range of the pickup function during and outside of working hours.

[Conventional technology]

As part of the diversifying functions of automatic private branch exchanges,
When a call arrives at an extension where the user is not present and the telephone enters the ringing state, a predetermined operation can be performed from another extension that belongs to the same group as the ringing extension (hereinafter referred to as the pickup group). A so-called pick-up function has been put into practice, which allows the user to answer the call by dialing a special number (for example, by dialing a special number).

FIG. 4 is a diagram showing an example of a conventional automatic private branch exchange equipped with this type of pick amplifier function.

In FIG. 4, a central controller (CG) 5' constituting the automatic private branch exchange 1 is provided with a pickup processing section 51' that performs the pickup function as described above, and a main memory (MM) 6'. contains the pick amplifier group number G indicating the pickup group to which inmate extension 2 belongs, and the pick amplifier group number G indicating the pickup group to which inmate extension 2 belongs.
It indicates that the is in the calling state, and the calling identification code R (logical "l°" if in the calling state, logic "0" if not in the calling state)
An area 61'' is provided for storing the number EN of the subscriber circuit (SLC) 3 that accommodates the subscriber circuit (SLC) 3 that accommodates the terminal 'ia2'.

In the area 61' in FIG. 4, the device number EN=ena
Extension 2a with device number EN=enb and extension 2b with device number EN=enb belong to the same pickup group (pickup group number G=lζa), and extension 2C with device number EN=enc belongs to another pickup group (pickup group number G=gb).

When a call arrives at the extension 2a in such a state, the central controller 5'' causes the subscriber circuit 3a to send a ringing signal to the extension 2a, and also sets the device number EN=ena in the area 61'' in the main memory 6'. The corresponding calling identification code R is set to “
Set to 1.

Every time the extension 2a is absent and the calling number is left unattended, the extension 2b notices it and makes a call to pick it up, dialing a predetermined special number (for example, [12-1).

The central control unit 5'' transmits the call from the extension 2b to the subscriber circuit 3b.
When the special number [12] is received, the pickup processing section 51' is activated.

The pickup processing unit 51' refers to the area 61' in the host device 10 b' and calls the extension 2b (device number EN-enb).
After identifying the pickup group number G=ga stored corresponding to the pickup group number G=1<a,
7 calling identification code 1 digit logic “l゛° (calling state)
Search for the extension set to .

Currently, extension 2a (equipment number 1εN=ena) is detected as the applicable extension, and 11・P in 8 is detected when extension 2a is reached.
Change the incoming call to extension 2b.

Extension 2b immediately answers the incoming call to extension 2a with f+,
Start a conversation with the caller.

Next, a call is received at extension 2C, and the central control unit', Vt 5 or subscriber circuit 3C sends a calling signal to extension 2C, and the device number E in area 61° in main storage device 6' is sent.
The calling identification code R corresponding to N=e n c is set to logic “1”.
”.

Extension 2b noticed that extension 2C1 and all other extensions belonging to the same pickup group (pickup group number G = gb) were absent due to non-working hours, etc., and that extension 2C was left ringing. Even if you perform the same operation as
Since the pickup group number G=gb of extension 2C is different from the pickup group number G=ga of extension 2b, the pickup processing unit 51° cannot change the incoming call to extension 2C to extension 2b. Can not.

As a countermeasure against this, after extension 2b makes a call for pickup, a special number predetermined for responding to other pickup groups (e.g. r13J) and the pink amplifier group number G where extension 2C in the calling state exists. Dial =gb.

The central control unit 5'' transmits the call from the extension 2b to the subscriber circuit 3b.
When the special number “13” and the pickup group number G=gb are received, the pickup processing unit 51
′ is started.

The pickup processing unit 51' stores an area 6 in the main storage device 6'.
Referring to 1°, dialed pickup group number G =
gb and whose ringing identification code R is set to logic "1" (ringing state).

Currently, extension 2c (equipment number EN=e n c) is detected as the applicable extension, and calls that are incoming to extension 2c are forwarded to extension 2c.
Have b change the incoming call.

Extension 2b immediately responds on behalf of the incoming call to extension 2c and starts a conversation with the caller.

[Problem to be Solved by the Invention 3] As is clear from the above explanation, in conventional automatic private branch exchanges, response operations from extension 2b to extension 2a belonging to the same pickup group (pickup group number G = ga) Unlike the response operation for the extension 2c belonging to another pickup group (pink amplifier group number G=gb), especially in the latter case, the pickup group number G=gb of the extension 2c in the calling state is known in advance. However, there was a problem with poor operability.

[Means for solving problems]

FIG. 1 is a diagram showing the principle of the present invention.

In FIG. 1, ■ is an automatic private branch exchange to which the present invention is applied, and 100 is a pink amplifier function provided in the automatic private branch exchange.

Reference numeral 200 denotes pickup group merging means provided in the automatic private branch exchange 1 according to the present invention.

[Effect]

The pickup group merging means 200 merges a plurality of pink amplifier groups targeted by the pickup function 100 for a predetermined period of time.

As a result, for example, extensions 2b and 2c accommodated in the automatic private branch exchange 1 belong to different pickup groups during working hours. For example, extension 2b belongs to a pickup group with pickup group number ga, and extension 2c belongs to a pickup group with pickup group number ga. Although it belongs to the pink amplifier group having the pickup group number gb, the pink amplifier group merging means 200 is used outside of working hours.
merges both pickup groups, so during non-working hours, extension 2b uses the same pickup for incoming calls to extension 2c.

This makes it possible to respond to incoming calls within the group, improving operability.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 2 is a diagram showing an automatic private branch exchange according to an embodiment of the present invention, and FIG. 3 is a processing flow diagram in the present invention. Note that the same reference numerals indicate the same objects throughout the figures.

In FIG. 2, in addition to a pickup processing section 51 (flow diagram in FIG. 3 (al)), a pickup group merging section 52 (flow diagram in FIG. 3 tb+) is installed in the central control unit (CC) 5. Merging means 2o.

In addition, in the main memory (MM>6 area 61), two types of pickup group numbers G1 and G2 are provided corresponding to each device number EN, and which pink amplifier group number G1 or G2 is valid. It is stored together with valid codes E1 and E2, regardless of whether the data is valid or not.

In area 61 in FIG. 2, extension 2a with device number EN-ena and extension 2b with device number EN=enb both have pink amplifier group number G1=ga and pickup group number G2=gc. , device number EN=
Extension 2c with e n c has pickup group number G1
= gb and pickup group number G2 = gc.

When the automatic private branch exchange 1 is during working hours, the pink amplifier group merging unit 52 sets the valid code E1 in the area 61 to the valid state (for example, logic "1"), and sets the valid code E2 to the invalid state B. (eg, logic "0"). i.e. extension 2
A and 2b belong to the same pickup group (pickup group number G1=ga), and extension 2c belongs to another pickup group (pickup amplifier group number G1=gb). This process is performed, for example, after the nighttime/daytime mote determination (0, @) in FIG.

When a call arrives at the extension 2a in such a state, the central controller 5 causes the subscriber circuit (SLC) 3a to send a calling signal to the extension 2a, and also stores the information in the area 61 in the main memory 6.
The calling identification code R corresponding to the device number Ti N == en a is set to the logic "]".

When extension 2b notices that extension 2a is absent and left in a ringing state, it makes a call to pick up the call and dials a predetermined special number (for example, 112).

The central control unit 5 detects a call from the extension 2b via the subscriber circuit 3a, and when receiving the special number "12", activates the pickup processing unit 51.

The pickup processing unit 51 stores the 9i area 61 in the main storage device 6.
, the pickup group number Gl corresponding to the effective code 1 1 set to logic "I" (1 effective state) corresponding to extension 2b (equipment number EN=enb).
= After identifying ga, the same pinocua knob group number Gl = g
a, and whose ringing identification code R is set to logic "1" (ringing state) (Fig. 3, ■,
■).

Currently, extension 2a ('W location number EN=ena) is detected as the applicable extension, and calls that are incoming to extension 2a are forwarded to
The incoming call is changed to 2b (Fig. 3 ■).

Extension 2b immediately responds on behalf of the incoming call to extension 2a and starts talking to the caller.

Eventually, when the automatic private branch exchange 1 becomes out of business hours, the pickup group merging unit 52 sets the valid code E2 in the area 61 to the valid state (logic "1"), and sets the valid code El to the disabled state (logic "0"). ).In other words, extensions 2a, 2b, and 2C are set to the same big-up group (pink amplifier group number G2
=gC). This process is performed, for example, by the process (■) of validating the valid code E2 after FIG. 3 (bl mode determination <0.0).

When a call arrives at the extension 2C in such a state, the central control unit 5 causes the subscriber circuit 3C to send a calling signal to the extension 2C, and also sends the main memory ? 6 internal area 61, the calling identification code R corresponding to the device number BN=e n c is
Set to 'I'.

When the extension 2b notices that the extension 2c is absent and left in a ringing state, it makes a call to pick up the call and dials a predetermined special number (for example, [12]).

The central control unit 5 detects a call from the extension 2b via the subscriber circuit 3b, and activates the pickup processing section 51 upon receiving the special number "12".

The pickup processing unit 51 refers to the area 6■ in the main storage device 6, and selects the valid code E set to logic "l" (valid state) corresponding to the extension 2b (equipment number QN=enb).
After identifying the pickup group number G2=gc corresponding to 2, the same pickup.

The extension which has the group number G2-gc and whose old discharge identification code R is set to logic ``1'' (calling state) is searched (Fig. 3).

At present, the extension 2c (equipment number EN-enc) is detected as the relevant extension, and the incoming call on the extension 2c is changed to the extension 2b (FIG. 3).

Extension 2b immediately responds on behalf of the incoming call to extension 2c and starts a conversation with the caller.

Eventually, when the automatic private branch exchange 1 returns to working hours,
The pink amplifier group merging unit 52 again sets the valid code E1 in the area 61 to the valid state (logic "1"), and sets the valid code E2 to the valid state (logic "1").
is set to an invalid state (logic "0"). Therefore extension 2a
and 2b belong to the same pickup group (pickup group number G1=ga) again, and extension 2C belongs to another pink amplifier group (pickup group number G1=gb).

As is clear from the above description, according to this embodiment, when the automatic private branch exchange 1 is during working hours, there are many people present, so each subdivided pickup group (pickup group number G1 = The pink amplifier processing unit 51 is effective for pickups (ga and gb), but since fewer people are present during non-working hours, multiple pickup groups (pink amplifier group number G1 = ga and gb) are merged. The pickup processing unit 51 becomes effective for a large pickup group (pickup group number G2=gc). However, in either case, the pickup operation is the same, and there is no need to know in advance the pickup group number to which the incoming extension belongs.

It should be noted that FIGS. 2 and 3 are only one embodiment of the present invention, and for example, the configurations of the extension lines and pickup groups are not limited to those shown, and many other modifications may be considered. However, the effects of the present invention remain the same in either case. Furthermore, it goes without saying that the configuration of the automatic private branch exchange 1 to which the present invention is applied is not limited to that shown in the drawings.

〔Effect of the invention〕

As described above, according to the present invention, in the automatic private branch exchange, the pickup group that is the target of the pickup function can be merged or divided during a predetermined period, for example, inside or outside of working hours, and the pickup group can be merged or divided according to the operating conditions of the automatic private branch exchange. Within the range, the pickup function is effectively executed by operating the same pink amplifier, improving operability.

[Brief Description of the Drawings] Fig. 1 is a diagram showing the principle of the present invention, Fig. 2 is a diagram showing an automatic private branch exchange according to an embodiment of the present invention, and Fig. 3 (al and (bl are according to the present invention) is a diagram showing the principle of the present invention. The process flow diagram, FIG. 4, is a diagram showing an example of a conventional automatic private branch exchange. In the figure, ■ is an automatic private branch exchange, 2a to 2C are extension lines, 3a to 3C are subscriber circuits (SLC), 4 5 is a communication channel network (NW), 5 is a central control unit (CC), 6 is a main memory (MM), 51 is a pickup processing unit, 52 is a pickup group merging unit, 61 is an area, 100 is a pickup function, and 200 is a Pink amplifier group merging means is shown.Akira's principle diagram 1 Figure (,5) (b > non-invention (
Processing flow diagram according to 2.3 diagram.Conventional eido automatic Oomizouchi fumigation 4 diagram.

Claims (1)

[Claims] In an automatic private branch exchange (1) equipped with a pickup function (100), a pickup group merging means (200) for merging a plurality of pickup groups in which the pickup function (100) is enabled for a predetermined period of time. A pickup group merging method characterized by providing.