JPS6348040A - Automatic notifying system - Google Patents

Abstract

PURPOSE:To attain the reconnection to a correct opposite party without being understood even if a call is connected to a wrong opposite party because of the error in voice recognition by reproducing a reply voice of a caller at the reply of the called party and connecting the line between the caller and the called party. CONSTITUTION:In detecting an incoming call, a control section 2-2 of a private branch exchange 2 activates a channel 2-1 through a control signal line 6, sets a channel signal line 7 at recognition and recording to activate a voice recording/reproducing section 2-4, reproduces a guide voice to activate a voice recognition section 2-3 to allow a voice recognition section 2-3 to recognize the reply of the caller and records the call by a voice recording/reproducing section 2-4. Further, the control section 2-2 calls a corresponding telephone set 1 and when the telephone set 1 hooks off, a channel signal path 8 for reproduction is set to activate the voice recording/reproducing section 2-4, the voice of the caller is delivered to the called party to set the channel signal path 9 at connection. Thus, the talking is attained.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an automatic transfer system, that is, automation of transfer when a telephone call is received.

[Conventional technology]

Conventionally, when a telephone call arrives, the communication to the called party has been done manually, requiring a specialized operator or the like.

On the other hand, a method that uses voice recognition technology to recognize the called party's name input by voice by the caller and automatically transfer the call is considered.

However, with current voice recognition technology, misrecognition is unavoidable, and in the event of a miscommunication, the caller must repeat the name of the called party, and the person who answers the call must then transfer the call to the correct party. There must be.

[Problem that the invention seeks to solve]

Even with the method described above, it is possible to connect a large number of calls correctly, and it can be said that it has the great advantage of eliminating the need for a specialized operator. This often requires rephrasing, and this poses a practical problem if the called party is extremely reluctant to give the caller a bad impression.

The present invention was made in view of the above circumstances, and its purpose is to solve the above-mentioned problems with conventional answering machines, and to solve the problem when an error occurs in voice recognition and a connection is made to the wrong party. To provide an automatic transfer system capable of reconnecting to the correct party without the caller being aware of the fact.

[Means for solving problems]

The above object of the present invention is to provide means for automatically answering an incoming call and outputting a guidance voice in a private telephone network having a private branch exchange and a telephone set connected to an outside line via the private branch exchange, and a means for automatically answering an incoming call and outputting a guidance voice. A means for recognizing the name of the called party to be input and recording the input voice at the same time, and a means for calling the called party are provided. Calls the called party based on the recognition result,
This is achieved by an automatic transfer method characterized by connecting the line between the calling party and the called party after reproducing the calling party's response voice when the called party answers.

[Effect]

In the present invention, the machine automatically answers an incoming call, recognizes the called party's name spoken by the caller, records the voice, and allows the called party to play back and listen to the recorded voice. ing.

This differs from conventional technology in that it performs voice recognition and voice recording at the same time, and allows the called party to listen to the recorded voice prior to connection to confirm or reconfigure the line. be.

〔Example〕

Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 2 is a block diagram showing an embodiment of a private telephone network according to the present invention. In the figure, 1 is a receiving telephone, 2 is a private branch exchange, 3 is the receiving telephone, 4 is an outside line, and 5 is a voice recognition/private telephone network. recording/
6 indicates a control signal path, 7 indicates a speech signal path during recognition recording, 8 indicates a speech signal path during playback, and 9 indicates a communication signal path during connection. Note that the private branch exchange 2 has a communication path 2-1° control unit 2-2. Speech recognition unit 2-3. Audio recording/
It is composed of a reproduction section 2-4.

FIG. 1 is a flowchart showing the operation of this embodiment.

The operation of this embodiment will be described below with reference to FIGS. 1 and 2.

When the control section 2-2 of the private branch exchange 2 detects an incoming call from an outside line, it first operates the speech path 2-1 through the control signal path 6 and sets the speech signal path 7 for recognition recording.

Next, the audio recording/playback section 2-4 is operated and, for example, "
Who can I connect you with? ” etc. will be played. At the same time, the voice 1fi%1 section 2-3 is operated, and the caller responds to the guidance voice, for example.

If the user responds with "Mr. Yoshida," this is recognized by the voice recognition section 2-3 and recorded by the voice recording/playback section 2-4.

Further, the control unit 2-2 obtains the recognition result and calls the corresponding telephone 1. When corresponding phone 1 goes off-hook,
The communication path 2-1 is operated and the reproduction communication signal path 8 is set. Next, the voice recording/reproducing section 2-4 is operated to reproduce the voice recorded above and transmit the caller's voice to the called party.

Next, the control unit 2-2 operates the communication path 2-1 and sets the connection communication signal path 9. This allows the called party to listen to the called party's name announced by the calling party before making a telephone call, prior to connection with the calling party.

In addition, if the called party is absent and does not respond, for example, the control unit 2-2 operates the voice recording/playback unit 2-4, and for example, the control unit 2-2 operates the voice recording/playback unit 2-4 to say, “I am currently on the phone (in the front seat). , ``What kind of business do you need?'' and so on, and the message from the caller is recorded.

After a certain period of time or when the audio is cut off, 1
For example, a message such as "I'll call you later" is played and the call is disconnected.

The recorded message is transmitted to the called party along with the caller's first voice (here, "Mr. Yoshida").

In addition, if there is an error in voice recognition by the voice recognition unit 2-3 and the wrong telephone is called, or if another person answers the call using the intended telephone, the person who picked up the receiver will However, the official phone number of "Mr. Yoshida" was sent to Phone 1.
By dialing in from , the control section 2-2 can detect this and call the correct telephone number again. The following steps are the same as above, so they will be omitted.

According to the above embodiment, even if there is an error in voice recognition by the voice recognition unit 2-3, or if another person answers the call, the person who answered first can be replaced with the correct person based on the judgment of the person who answered first. Can be done.

〔Effect of the invention〕

As described above, according to the present invention, in a private telephone network having a private branch exchange and a telephone connected to an outside line via the private branch exchange, means for automatically answering an incoming call and outputting a guidance voice, and The system is equipped with a means for recognizing the called party's name entered by voice and recording the input voice at the same time, and a means for calling the called party. The called party is called based on the recognition result of the input voice, and after the calling party's response voice is played back when the called party answers, the line between the calling party and the called party is connected. Audio Ly! Even if an error occurs in the P-identification and the connection is made to the wrong party, an automatic transfer method can be realized that allows the caller to reconnect to the correct party without the caller realizing it. This has the following effects.

[Brief explanation of drawings]

FIG. 1 is a flowchart showing the operation of this embodiment.
The figure is a configuration diagram showing an embodiment of a private telephone network according to the present invention. 1: Incoming telephone, 2: Private branch exchange, 3: Incoming telephone line,
4: Outside line, 5: Voice recognition/recording/playback section call signal path, 6:
Control signal path, 7: Speech signal branch path during recognition and recording, 8: Speech signal path during playback, 9: Speech signal path during connection, 2- communication path, 2-
22 control unit, 2-3: voice recognition unit, 2-4 = voice recording/
Reproduction Department. Patent applicant Nippon Telegraph and Telephone Corporation, 11 no! Representative Patent Attorney Masatoshi Isomura,・,″,・：１′１．２ 2nd Figure L,,----j

Claims (2)

[Claims] (1) In a private telephone network having a private branch exchange and a telephone connected to an outside line via the private branch exchange, a means for automatically answering an incoming call and outputting a voice guidance, and a means for receiving a voice input by the calling party; A means for recording the input voice at the same time as recognizing the name of the called party, and a means for calling the called party are provided, and when a telephone call is received, the system automatically answers the call and outputs a guidance voice, based on the recognition result of the input voice of the caller. An automatic transfer system characterized in that the caller is called, and after the caller's response voice is played back when the called party answers, the line between the caller and the called party is connected. (2) In a private telephone network having a private branch exchange and a telephone connected to an outside line via the private branch exchange, a means for automatically answering an incoming call and outputting a voice guidance, and a means for receiving a voice input by the calling party; A means for recording the input voice at the same time as recognizing the name of the called party, and a means for calling the called party are provided, and when a telephone call is received, the system automatically answers the call and outputs a guidance voice, based on the recognition result of the input voice of the caller. An automatic transfer system characterized in that the called party is called, and when the called party answers, another telephone is called by the called party's operation, and when the telephone answers, the line between the calling party and the telephone is connected.