JPS6338389A - Automatic uniform distribution system for incoming call - Google Patents

Abstract

PURPOSE:To attain more uniform distribution of incoming calls by using a connection means to distribute those incoming calls based on the call handing time value of each subscriber terminal. CONSTITUTION:The present call handling time value is assumed to decrease in the order of subscriber terminals 11-13 and terminal 14 is the smallest value. A connection controller 40 extracts the call handing time value of each subscriber terminal in a terminal group 10 out of a call handling time value memory area 51 when detecting the incoming to an incoming trunk 31 and secures connection of the incoming call to the terminal 14 having the smallest call handling time value. Then the controller 40 connects the incoming call following that of the trunk 32 to the terminal 13 having the smallest call handling time value in an incoming mode. Thus the controller 40 supervises the incoming calls given to both terminals 14 and 13 and adds each call handling time value to that of the area 51 when a call is cut. While the controller 40 connects the incoming call again to the terminal 14 in case the terminal 14 is already connectable and also has the smallest call handling time value when the incoming call is received.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Application of Industry-1-1] The present invention relates to an automatic incoming call equal distribution system in a storage 11 (program control switch).

[Conventional technology]

A conventional automatic incoming call equal distribution system will be explained with reference to the 21st page.

FIG. 2 is a block diagram showing an example of a conventional automatic incoming call equal distribution system. In Figure 2, one terminal group 1
0 consists of subscriber terminals 11 to 1/I, and the order in which incoming calls arrive at the subscriber terminals is from subscriber terminal 11 to subscriber terminal 1/I. Subscriber terminal 1
2. These are subscriber terminal 13° and subscriber terminal 1/I. The first incoming call to the incoming traffic 31 is connected to the next incoming call to the subscriber terminal 11) and the incoming call to rank 32 is connected to the subscriber terminal 12 by L. ,.

The connection order of the subscriber terminal 13 and the subscription and the incoming call of the terminal 1.4/\ is carried out in the same manner as described above, and the subscriber terminal 14 is followed by the subscriber terminal 11 in a circular manner.

If the subscriber terminal is busy when an incoming call arrives, the next subscriber terminal is connected.

``Problems to be Solved by the Invention: 1. The above-mentioned conventional automatic incoming call distribution method distributes incoming calls to subscriber terminals in a fixed order. i′ “1,; II・
There was a problem that differences occurred in the treatment of r (II), and the distributed call volume became uneven.5 The purpose of the present invention is to provide an automatic incoming call equal distribution system that solves the problem described in L. be.

Measures to solve problem C) Akira Himen's automatic incoming call equal distribution system consists of a terminal system consisting of a plurality of subscriber terminals to which incoming calls are automatically distributed, and a terminal system within the terminal Y. A storage means for measuring and integrating the call handling time h'E of the subscriber terminal and storing it for a predetermined time;
and a connection means for connecting to the terminal.

1 Example 1 Next, the present invention will be explained with reference to the drawings.

4 is a block diagram showing an embodiment of the present invention. In 1 and 1, one terminal group 10 is formed by four subscriber terminals 11 to 14 to which incoming calls are automatically distributed. Noshi, - ■ - i'1 go;1 which is housed and connected to the switch 20;
The connection control device 40 drives the program and data (not shown) stored in the storage device 50. This is a connection control 1-to-Q that controls the exchange connection of the switch 20. Storage device 5
0 indicates the subscriber's terminal time (1.) (Q (
The storage area 1 or 51 is used as a storage means.

For example, the current number of calls per subscriber terminal and amount of time is between subscriber terminal 11 and subscriber terminal 12, subscriber terminal 1, and subscriber terminal 1.
3, it is assumed that subscriber terminal 1/l has the least number of terminals. When the connection control device 10 detects an incoming call to ranks 1 to 31, it determines the call volume 1 for each subscriber terminal in the terminal group 10.
1''f I'd If is retrieved from the storage area 51 and connected to the subscriber terminal 14 with the least amount of time.Then, the connection control device/10 selects the next incoming call that has arrived at the incoming trunk 32 as a call at the time of arrival. The connection control device that connects to the subscriber terminal 13 with the least amount of handling time is the subscriber name terminal;
/1.13 (, 1 call is monitored, and when the call is disconnected, the handling time of each 11·r is added to the call handling time 1111 1i1 in the storage area 51. Also, when a call is received, When the subscriber terminal 14 is already connectable and has the shortest call handling time: "F", the connection control device 40 continues to connect the subscriber terminal "h" terminal . . . 1]\.

Calls from the storage areas 1 and 51 (for example, at midnight every day) are heard by the connection control device 40. Settings.

14f, light effect] 1'J I-1 explained. According to the present invention, the connecting means distributes incoming calls based on the amount of call handling time for each subscriber/terminal. l: There are some prefectures that have operational effects that allow for more even distribution.

A detailed explanation of one part and one part. Fig. 1 is a block diagram showing an embodiment of the automatic incoming call equal distribution system of the present invention, and Fig. 2 is a block diagram showing an example of the conventional automatic incoming call equal distribution system. It is.

10..., terminal group, 11.1.2. ], 3.14・
... Joined n terminal, 20 ... Main switch, 31
．． ．． 32...Incoming call 1~Rank, 40...
Connection control device (connection means), 50...Storage device, 51...Storage area (memory area)

Claims (1)

[Claims] A terminal group consisting of a plurality of subscriber terminals to which the storage program control exchange automatically distributes incoming calls; and a storage means for measuring the amount of call handling time for each subscriber terminal in the terminal group and storing it for a predetermined period of time. . A connection means for connecting incoming calls to subscriber terminals in order of the least amount of call handling time.