JPS633554A - Operator number display system - Google Patents

Abstract

PURPOSE:To make it possible for an operator to easily confirm an operator number by displaying the operator number, which is registered in his own terminal on a display part of a B board or a telephone for operator. CONSTITUTION:When a telephone 17 is diconnected by the end of service, a disconnecting signal and a terminal number are transmitted to an exchange 11. The exchange 11 reads out the operator number corresponding to the terminal number and displays it on the display part of the telephone 17. If an extension is busy, the telephone number of the other party, the extension number, or the like is displayed. Thus, it is easily confirmed whether operator's own operator number is registered in his own terminal.

Description

[Detailed Description of the Invention] [Industrial Field of Application] The present invention provides a system for assigning a service number to a service person at a central office line relay stand, and counting the number of calls handled by the service person, and for making calls to the service person. Regarding the operator number display method in exchange systems where distributed control is performed, the operator can easily confirm the operator number by displaying the operator number on telephones installed at relay stations or in the vicinity. This is related to the operator number display method.

[Conventional technology]

In recent switching systems, a number unique to the operator (operator number) is assigned to the operator of the relay stand or operator's telephone, and the operator must answer the operator's number before using the relay stand or operator's telephone. By recording the number of calls handled by each handler, call distribution control to prevent calls from concentrating on a specific handler is increasingly performed automatically. Therefore, when such aggregation and control are performed, operators are required to confirm in advance whether or not their own operator number is registered in the exchange for the terminal they are handling before using the terminal. This is what it was. Note that related to the display section (E) of a multi-function telephone, Japanese Patent Application Laid-Open No. 60-120647
Publication No.

[Problem that the invention seeks to solve]

However, in the above conventional technology, in order to confirm the operator number! Key operations, special number dialing, etc. had to be performed every time the handler changed hands or whenever the handler left the relay stand, which was a nuisance for the handler. be.

SUMMARY OF THE INVENTION An object of the present invention is to provide a user number display method that allows users to easily check whether or not their own user number is registered for a terminal that they handle.

[Means for solving problems]

The above object is achieved by displaying, on the relay stand or operator's telephone as a terminal, the operator number corresponding to the terminal, which is registered as updateable in the exchange.

[Effect]

If the operator number currently registered for that terminal is displayed on the display of the relay stand or operator's telephone, the operator will be able to easily check the operator number. It is something. If the displayed operator number is not your own, please use the relay stand as your own operator number.
Alternatively, the registration can be updated from the operator's telephone, and when the registration is updated, the user can reconfirm his or her own operator number on the display. In this case, it is possible to display the operator number all the time by providing a special display means for that purpose, but it is possible to economically display the operator number by using the existing display means when the terminal is idle. Good too.

〔Example〕

The present invention will be explained below with reference to FIGS. 1 to 3.

The operator number is displayed on a relay stand with a display function or on a telephone with a display function for the operator.To explain an example of displaying it on a telephone with a display function, Figure 2 shows the external appearance of the telephone. A6. As shown in the figure, a telephone body 1 housing a handset 4 is provided with a display section 2 and a dial button group 3 at predetermined positions.

FIG. 3 shows the state transition of the display section 2. As shown in FIG. The display section 2 normally displays the telephone number and extension number of the other party, but it is intended to display the operator's number as well.

That is, while the extension is in use, the telephone number, extension number, etc. (DN) of the other party is displayed on the display unit 2, but when the call ends and the telephone is disconnected and the telephone becomes idle,
The operator number (ID) is displayed.

Finally, the relationship between the telephone with display function and the exchange according to the present invention will be explained with reference to FIG. 1. Telephone with display function 1
7 is housed in the exchange 11 via an interface section 19, a communication line 22, and an interface section 16. In this case, the telephone with display function 17 mainly includes a processor 18, an interface section 19, a main memory 20, and a display section 21, and the exchange 11 mainly includes a main processor 12, a main memory 13, a floppy disk device 14,
It is composed of an input/output device 15 and an interface section 16, and when the telephone 17 is disconnected, the stain filler 17 transmits a disconnection signal and a terminal number to the exchange 11. On the exchange 11 side, exchange 11
The ID number corresponding to the terminal number stored in the terminal is read out and transmitted to the telephone 17 together with an ID display request. On the telephone 17 side, the number is displayed on the display section 21, so that the operator can easily confirm the operator's number while the telephone 17 is idle.

〔Effect of the invention〕

As explained above, according to the present invention, it is possible to easily confirm whether or not the user's own operator number is registered for the terminal that is the user's own user.

[Brief explanation of the drawing]

FIG. 1 is a diagram for explaining the relationship between a telephone with a display function and an exchange according to the present invention, as well as the operator number display operation, and FIG.
The figure shows the external appearance of the telephone, and FIG. 3 is a diagram for explaining the state transition of the display section of the telephone. 11...Switchboard 17...Telephone with display function 21...Display section 22...Communication line. 1., Agent: Patent Attorney Katsuo Ogawa, - Figure 1, No. 3 (211

Claims (1)

[Claims] 1. Display function as a terminal in a switching system that assigns a unique operator number to each operator at a central office relay stand, tallies the number of calls handled by each operator, and controls call distribution to operators. An operator number display method characterized in that the operator number currently registered in the switchboard as updateable for the terminal is displayed on a display part of an attached relay stand or a telephone with an operator display function.