JPS63181044A - Automatic informing system for fault of information processing system - Google Patents

Abstract

PURPOSE:To hold a data when faults are generated frequently, by comparing a fault data to be informed automatically with a number and a data quantity possible to be stacked on a memory in a service processor, storing it in an error log file capable of storing a large number of data and data quantities, and performing the management of the completion/ incompletion of automatic information on the error log file. CONSTITUTION:The service processor 20 is provided with the error log file 21 connected to an information processing system and capable of storing plural number of fault data, a fault data collecting part 22 which collects the fault data at the time of generating the fault of the information processing system 10 and stores it in the error log file 21, an automatic fault informing part 23 which informs the fault data not being informed automatically out of the fault data stored in the error log file 21, and an automatic information start up part 24 which starts up the automatic fault informing part 23 after the lapse of a prescribed time. When the fault is generated in the information processing system 10, the fault data and an automatic information flag are stored in the error log file 21 by the fault data collecting part 22, and after that, the automatic informing means 23 is started up, then, the automatic information of the fault is performed. In such a way, it is possible to prevent an important data from being lost at the time of generating the fault, and to secure required data quantities sufficiently.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to an automatic failure notification system for an information processing system.
In particular, the present invention relates to a system for automatically reporting a failure to a maintenance center where maintenance personnel are present when a failure occurs.

[Conventional technology]

Conventionally, this type of automatic reporting system automatically calls a maintenance center and transfers fault data every time a fault occurs.
In case the maintenance center is busy or failures occur frequently in a short period of time, failure data is stacked in the memory of the service processor in case automatic notification cannot be made.

[Problem that the invention seeks to solve]

The conventional automatic notification method described above has a configuration in which the data to be automatically reported is stacked on the memory of the service processor, so there is a limit to the number of system stacks due to the memory capacity of the service processor. If failures occur frequently while the process is unsuccessful, will valuable data be lost?

Another problem is that large amounts of data cannot be stacked due to memory capacity limitations of the service processor, which limits the amount of information that can be automatically reported.

The present invention solves these problems of the conventional system, and provides an automatic failure notification system that can prevent valuable data from being lost when failures occur frequently and can secure a sufficient amount of data. With the goal.

[Means for solving problems]

The automatic failure notification method in the information processing device of the present invention is capable of storing multiple errors by pairing failure data and an automatic notification flag indicating whether or not the failure has been automatically reported when a failure occurs in the information processing system. a log file, a failure data collection means for storing failure data in the error log file and setting an automatic report flag to an unreported state; an automatic reporting means that automatically reports fault data corresponding to an automatic reporting flag to a maintenance center in the case of an unreported state and sets the automatic reporting flag to a notified state; and an automatic reporting activation means that activates the automatic reporting means after a certain period of time has elapsed. It consists of:

- Then, with the above configuration, when a failure occurs in the information processing system, the failure data is collected, the failure data and the automatic notification flag are stored in the error log file, and then the automatic notification means is activated to automatically report the failure. When the automatic notification fails, the automatic notification activation unit is activated, and after a certain period of time, the failure automatic notification unit is activated again to perform automatic notification.

〔Example〕

Next, one embodiment of the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of the present invention.

The service processor 20 is connected to the information processing system 10 and has an error log file 21 capable of storing a plurality of failure data (for example, 1000 cases), and an error log file 21 that is connected to the information processing system 10
When a failure occurs, collect failure data and create an error log file 2.
1, and an automatic failure notification unit 2 that automatically reports failure data that has not been automatically reported among the failure data stored in the error log file 21.
3 and.

The system includes an automatic notification activation unit 24 that activates the automatic failure notification unit 23 after a certain period of time (for example, 3 minutes) has elapsed.

The maintenance center 40 to which failure data is automatically reported will be explained with reference to the service processor 20 via the official communication line 30.

When a failure occurs in the information processing system 10, the failure data collection unit 22 operates and collects failure data.

Process 51) to set the collected data and automatic notification flag to a non-reported state and store them in the error log file 21; process 52) to check whether the automatic failure notification unit 23 is operating or not.
, calls the automatic fault reporting unit 23 if it is not operating (
Processing 53).

The automatic failure notification unit 23 searches for the automatic notification flag in the error log file 21 (process 54), and if there is failure data that has not been reported (process 55), the failure data is transmitted to the public communication circuit 3.
0 to the maintenance center 40 (56), checks whether the transmission has failed due to the maintenance center 40 being busy, etc. (57), and if the transmission is successful, sets the automatic notification flag to automatically report. 58), and the above process is repeated until the transmission is unsuccessful or all automatic notification flags become notified.

Furthermore, if the transmission is unsuccessful (process 57), the automatic notification activation section 24 is activated (process 59).

The automatic notification activation unit 24 monitors the elapse of a certain period of time (for example, 3 minutes) in order to wait for the maintenance center 40 to become busy (process 60), and after the specified period of time has elapsed, activates the automatic failure notification unit 23 (process 61). .

The automatic failure reporting section 23 searches for the automatic reporting flag in the error log file 21 as described above.

Fault data that has not been reported, that is, fault data for which automatic notification has previously failed in this case, is transmitted to the maintenance center 40 via the public communication line 30. The processing within the automatic fault notification unit 23 is exactly the same when activated by the failure data collection unit 22 and when activated by the automatic notification activation unit 24.

〔Effect of the invention〕

As explained above, the present invention stores automatically reported failures in an error log file that can store a much larger number of cases and data amount compared to the number and data amount that can be stacked in the memory of the service processor. By managing automatic notification destinations/incompletes on the error log file, valuable data can be prevented from being lost when failures occur frequently, and a sufficient amount of necessary data can be secured.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an embodiment of the automatic failure notification system of the present invention, and FIG. 2 is a flowchart showing the operation. Explanation of symbols = 10 is an information processing system, 20 is a service processor, 21 is an error log file. 22 is a fault data collection unit, and 23 is a fault automatic notification unit. 24 is an automatic notification activation unit, and 30 is a public communication line. 40 is raining on each maintenance center. Figure 1

Claims (1)

[Claims] 1. In a service processor that has a function of automatically notifying a maintenance center of the occurrence of a failure and failure data in the information processing system through a communication line when a failure occurs in the information processing system, the failure occurs in the information processing system. an error log file capable of storing a plurality of pairs of failure data and an automatic notification flag indicating whether or not the failure has been automatically reported when a failure occurs; failure data collection means for setting and storing a notification flag in an unreported state; and failure data corresponding to the automatic notification flag when the automatic notification flag is searched for in the error log file and the automatic notification flag is in an unreported state. A failure of an information processing system characterized by comprising: automatic reporting means for automatically reporting to a maintenance center and setting the automatic reporting flag to notified; and automatic reporting activation means for activating the automatic reporting means after a certain period of time has elapsed. Automatic notification method.