JPS63178664A - Facsimile equipment - Google Patents

Abstract

PURPOSE:To display the update communication destination to be communicated automatically by transferring a communication destination data such as a telephone number of a maintenance facsimile equipment from the maintenance facsimile equipment via a line and revising/ registering the data into a storage section of the user facsimile equipment at the occurrence of a fault of the user facsimile equipment. CONSTITUTION:A communication destination telephone number is sent from the maintenance facsimile equipment 100 to the user facsimile equipment to revise the communication destination telephone number registered already and in case of the display at a fault, the maintenance personnel operates an operation display section 21 of the maintenance facsimile equipment to store the new communication destination telephone number in a telephone number file 9 as the revised data and gives a transmission command of the revised data next. A revision command section 31 constitutes a revision command and a revision data to an HDLC frame and sends the information by controlling a line control section 61. A revision reception section 42 of the facsimile equipment 200 stores the revised data inputted succeedingly to a storage section 21 as a maintenance personnel communication destination telephone number based on the received revision command. In the event of the occurrence of a device fault, the communication destination is outputted to an operation display section 22 by the control of a main control section 52.

Description

[Detailed Description of the Invention] [Summary] From a specific facsimile device to another facsimile device,
By transferring the contact data such as the phone number of the specific facsimile machine via the line and updating and registering it in the storage unit, the latest contact information to be contacted can be automatically determined in the event of a failure of another facsimile machine. can be displayed.

[Industrial application field]

The present invention relates to a facsimile device that displays emergency contact information when an abnormality occurs, and particularly relates to a facsimile device that allows maintenance personnel contact information to be easily updated from a remote location.

In recent years, facsimile document communication has become widespread in various fields.
As the number of installed machines increases, prompt maintenance services are becoming increasingly important. Therefore, there is a need for a facsimile machine that can always display updated maintenance contact information when a device failure occurs so that the user can easily receive maintenance services.

[Conventional technology]

Traditionally, when a failure occurs in a facsimile machine, a "device error" message is displayed.
etc. is displayed on the display, the user requests maintenance service by calling the maintenance person's telephone number written in the instruction manual, contract, etc., and the maintenance person
Each time there was a change in contact information, methods such as notifying the phone number by letter, etc. were used.

[Problem that the invention seeks to solve]

As mentioned above, according to the conventional method, the maintainer notifies each user of changes in contact information by letter etc., and each time the user has to update the contact information,
There are problems in that it takes time and effort to make the contact information of the maintainer known, and it is difficult to ensure that the contact information is made known.

[Means for solving problems]

FIG. 1 shows a block diagram of the principle of the present invention.

In the figure, 1 is a storage unit that stores contact data, 3 is an update unit that creates and sends contact data to be updated, and 4 is a unit that receives contact data and updates and stores it in the storage unit 1, and also updates and stores the contact data as necessary. 2 is a display means for displaying the data read from the storage section 1;

Therefore, the contact data created by the updating means 3 is stored in the storage section 1 by the receiving means 4, and the contact data created by the updating means 3 is stored in the storage section 1 by the receiving means 4, and
It is configured to be displayed by

[Effect]

According to the present invention, the receiving means 4 receives the contact data created and transmitted by the updating means 3 and stores it in the storage unit 1, and the display means 2 displays the contact information, so that contact can be made from a remote location. It is possible to automatically rewrite and update the destination data and output it for display when necessary, such as when a device abnormality occurs.

〔Example〕

Embodiments of the present invention will be described below with reference to FIGS. 2 and 3. The same reference numerals indicate the same objects throughout the figures. Components in FIG. 2 that correspond to those in FIG. 1 are surrounded by dashed lines.

FIG. 2 shows a case where a contact telephone number is sent from maintenance facsimile machine 100 to user facsimile machine 200, and the contact telephone number already registered at the time of factory shipment is changed and displayed in the event of a failure. . In the configurations of both devices, only the parts related to the present invention will be described.

In the figure, reading units 71 and 72 have a function of reading a document with an image sensor (not shown) and converting it into image data.

The recording units 81 and 82 have a function of recording characters and figures on recording paper according to received signals.

The telephone number file 9 has a function of storing the maintenance person's contact telephone number and the telephone numbers of all users' facsimile machines.

The main control units 51 and 52 control each unit to transmit/receive image data via a line, read/write the telephone number file 9 and memory (not shown), read/record image data, read operation buttons, display display, etc. to carry out.

The line control units 61 and 62 have the function of transmitting and receiving image data and commands according to the line interface and protocol.

The storage unit 12 is an EEPROM that stores registration data used to control the device in addition to the maintenance person's contact telephone number.
(Fixed storage device that can be erased and written by electrical means)
It is.

The operation display units 21 and 22 include a send button, a receive button, operation buttons for inputting a destination telephone number, a sending time, etc., and a display for checking communication status, displaying input data, etc.

When the update command unit 31 receives an instruction to change the maintenance contact information from the operation display unit 21, the update command unit 31 sends the change command and change data to HDL.
It has a function of composing into a C frame (see FIG. 4) and transmitting it by controlling the line control section 61.

That is, a non-standard device command (NSC: Non-5t) is sent to the facsimile control field in FIG. 4 as a change command.
andard Facilities Command
), and the confidential polling designation and confidential identification number (hereinafter referred to as confidential I) in the facsimile information field.
A predetermined value (referred to as D), for example, AAAA is specified and transmitted. Next, a calling terminal identification signal (CIG) is added to the facsimile control field as change data.
: Calling 5tation Identity
fica-tion) and specifying the maintenance person's contact telephone number in the facsimile information field.

The update receiving unit 42 has a function of storing subsequently inputted change data in the storage unit 12 as a maintenance person contact telephone number based on the received change command.

With such a configuration and function, the procedure for changing the maintenance person's contact telephone number will be explained using the flowchart in Figure 3. ■When the maintenance person's contact telephone number is changed, the maintenance person will:
By operating the operation display section 21 of the maintenance person facsimile machine, the new contact telephone number is stored in the telephone number file 9 as change data, and then an instruction to transmit the change data is issued.

■The update command section 31 reads the telephone number of the user facsimile from the telephone number file 9, controls the line control section 61 to establish an exchange connection with the user facsimile by transmitting the telephone number, and issues an instruction to change the maintenance contact information. (Confidential polling signal and confidential ID AAAA) is transmitted.

(2) The update receiving unit 42 of the user terminal receives the confidential polling signal, and when the confidential ID is AAAA, enters maintenance contact change processing.

■If not, perform other processing.

(Maintenance person) Next, the update command unit 31 of the axis device reads the change data (maintenance person contact telephone number) from the telephone number file 9 and transmits it.

(2) The command receiving unit 42 of the user terminal stores the received maintenance person contact telephone number in the storage unit 12.

■If the change process for all users is completed, the process ends; otherwise, the process proceeds to the next user.

In this way, the maintenance person operates the operation display section 21,
For example, specify and call all users by polling, or -
By notifying via simultaneous notification, it is possible to easily change the contact telephone numbers for all user facsimile machines at once. On the other hand, in the case of a user facsimile, if a device failure occurs, the main control unit 52 will control the r.For maintenance, please contact xx-xxx-xxxx.j
By outputting such messages to the operation display unit 22 or the recording unit 82, prompt and accurate maintenance service can be requested.

〔Effect of the invention〕

As explained above, according to the present invention, by operating the operation display section 21 of the maintenance person facsimile machine and issuing an instruction to change the contact information, maintenance can be automatically performed from a remote location on all devices in the facsimile communication system. change of contact phone number,
It has the advantage that updates can be performed easily and quickly, and the latest maintenance person's telephone number can be displayed in the event of a device failure.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of the principle of the present invention, FIG. 2 is a block diagram showing an embodiment of the present invention, FIG. 3 is a flowchart of the embodiment of the present invention, and FIG. 4 is a diagram of the HDLC frame configuration. In the figure, 1.12 is a storage unit, 2 is a display unit, 21.22 is an operation display unit, 3 is an update unit, 31 is an update command unit, 4 is a control unit,
42 is an update receiving unit, 51.52 is a main control unit,
61.62 is the line control section, 71.72 is the reading section,
81 and 82 are recording units, and 9 is a telephone number file. 1/t2. K, e8nl and E!ふ′”口、'z Calm v7+ Figure A Flowchart of 1 row of Sun, Moon, and Fire '83 Figure

Claims (1)

[Scope of Claims] A facsimile device that reads an image recorded on a document, transmits it as image information, records received image information, and has a storage unit (1) that stores contact data, the facsimile device comprising: An update method for creating and sending contact data to be updated (
3), a control means (3) for storing the data in the storage section (1) when the data is received, and reading and outputting the data as necessary; and a display means for displaying the read data. (2) A facsimile device comprising: