JPS63126093A - Users guidance for booth group - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION A) Field of Industrial Application This invention relates to the creation of a guiding device for guiding users to each booth in sequence in a group of booths where the users are to enter and exit in sequence.

(Example) Conventional technology For example, booths where users must enter and exit one by one, such as the use areas of cash registers at retail stores, automatic withdrawal/deposit machines at financial institutions, public telephones, restrooms, automatic ticket issuing machines, etc. (In this specification, the usage area that should be effectively formed is referred to as a "booth" regardless of the presence or absence of a tangible partition.)

Normally, a plurality of booths of this kind are arranged in parallel, but when the number of users is larger than the number of booths, the users line up at each booth one after another to form a line.

In such cases, conventionally there has been no special guiding device for guiding users to the booth appropriately.

c) Problems to be solved by the invention Figure 4 is a diagram illustrating the above-mentioned prior art using an automatic withdrawal deposit machine in a bank as an example, where A is an automatic withdrawal deposit machine and l is a booth formed by it. refers to

As is clear from this figure, the users P line up at booths as appropriate according to their own discretion, but in this case, the following problem occurs.

(a) Since the time required to enter each booth is different, the length of the queue between booths may vary, resulting in uneven waiting time between booths, which not only creates a sense of unfairness for users, but also reduces the processing time of the entire group of booths. This caused a decline in efficiency.

[Yes]) Users line up at each booth, so if a particular booth becomes unusable midway through due to mechanical failure, the users who had been lining up until that point will end up re-entering the last row of another booth. This is a problem when people are forced to wait in line, especially for things that have a set end time, such as automatic withdrawal machines at financial institutions, and things that require people to get their tickets as quickly as possible, such as automatic ticket issuing machines for train tickets. Ta.

(C) Since a line forms immediately after the users who are using the booth, especially in the case of automatic withdrawal deposit machines in financial institutions, there is a risk that withdrawn cash and passwords may be intercepted, leading to crime.

(d) For the same reasons as above, users tend to feel rushed and pressured, and in the case of automatic withdrawal deposit machines at financial institutions, cash and passbooks are misplaced, and in the case of supermarket cash registers, cashiers make calculation mistakes. This caused the

(e) For the same reason as above, people flush water more frequently when using toilets, which causes an increase in utility costs.

(f) For the same reason as above, it was difficult to make a calm call, especially when using public telephones, which caused a decrease in telephone fee income.

In view of the above-mentioned problems, the present invention aims to provide a device that automatically guides users to each booth efficiently in a group of booths, and has the following configuration.

2) Means for solving the problem, that is, the guidance device of the present invention is provided with a sensor that detects the presence or absence of a large object in each booth, and a display that indicates whether or not entry into the booth is possible based on the detection signal from this sensor. The system is characterized by providing a waiting area for users along the approach route to the booth group.

E) Effects Therefore, the present invention automatically determines the usage status of each booth, and if the booth is full, the user is made to wait at the waiting position,
It functions to automatically guide users to vacant booths in sequence according to instructions on the display device.

f) Example Hereinafter, specific examples of the present invention will be described based on the accompanying drawings.

FIG. 1 is a diagram showing an example in which the guiding device of the present invention is implemented in a booth of an automatic teller machine in a financial institution.

In this embodiment, booth 1 of each automatic teller machine A
A partition 1a and a door 1b are installed in the room to form a small room.

Each of the booths 1 is equipped with an infrared sensor as a sensor 2 for detecting the presence or absence of users inside, and the door 1b at the booth entrance has a display device 3 indicating whether or not entry is possible and the status of the automatic withdrawal/deposit machine A, such as failure. A liquid crystal display board will be provided to display the information to the user using letters and marks.

In addition, the approach route to the booth group consisting of the above-mentioned booths is marked with a floor surface indicating the waiting position If4 of the users, and in this embodiment, the invitation 1n16 for further regulating the line-up is placed at the waiting position 4.
erected behind the

In addition, in this embodiment, a photoelectric switch 13 is installed on the forward path from the standby position 4 to detect the passage of a user on the path, and an infrared sensor 11 is installed on the approach path to each booth to detect the entrance of the user. In addition, speakers 15 are provided on the booth group for giving various instructions to users.

Next, the electric circuit and electric function in this example will be explained in the second section.
The explanation will be based on the block circuit diagram shown in the figure.

First, if there is a user in the booth 1, a detection signal from the sensor 2 causes the display driver 5 to output a display signal to the display device 3 with the words "r Please wait 1" and a mark prohibiting entry.

Next, if there is no user in the booth 1, a non-detection signal from the sensor 2 causes the display driver 5 to output a display signal with the words "Please enter J" to the display device 3, and at the same time outputs a display signal with the words "Please enter" to the speaker 15. Sorry for keeping you waiting, please go to booth 0 and output the voice synthesis signal with 1.

Although not particularly shown in the drawings, it goes without saying that the circuit is constructed so that the above-mentioned display will not be displayed if the automatic withdrawal/deposit machine A is unusable due to a failure or the like.

In addition, in this case, if a user enters each booth from outside the line without passing through the predetermined approach route, that is, the standby position 4, the display driver 14 sends a message to the speaker 15 due to the detection signal from the infrared sensor 11. However, a warning will be issued by outputting a voice synthesized signal saying ``Please stand in line.''

However, in this case, if users who have been in line enter each booth entrance route through a predetermined approach route, the photoelectric switch 1 arranged on the forward route from the standby position 4
3, the passage is detected, and this detection signal is stored in advance in the arithmetic circuit 12, and the detection signal from the infrared sensor 11 that is input later is treated as invalid, or the signal from the infrared sensor 11 is A command is sent to the display driver 4 to output a voice synthesized signal of ``Welcome to J'' with the AND condition of .

FIG. 2 is a diagram showing an example in which the guiding device of the present invention is implemented in a cash register booth in a supermarket.

In this embodiment, the booth l is in the form of a passage sandwiched between checkout counters C.

Each booth 1 is equipped with a pressure-sensitive sensor 2 that detects the presence or absence of a user based on body weight, and a display device 3 above the cash register R indicates whether or not entry is possible based on the detection results from this pressure-sensitive sensor. A lamp display board will be installed to display red and green signals to users.

In addition, a floor marking indicating the user's waiting position 4 is provided on the approach route to the booth group consisting of the above-mentioned booths, and a guide shelf 16 for regulating the line-up is also erected behind the waiting position 4.

Although two embodiments of the present invention have been described above, the present invention is not limited to these, but the essence of the present invention is that users enter and exit one by one, such as in areas where public telephones, restrooms, automatic ticket issuing machines, etc. are used. It goes without saying that this can be implemented in any desired booth, and that the booth does not necessarily need partitions.

Further, it goes without saying that the specific types of sensors, display devices, and display positions used in the present invention are not limited to those described in each of the above embodiments.

g) Effects The present invention configured as described above has the following unique effects.

(a) The usage status of each booth is automatically determined, and if the booth is full, the user is made to wait in the waiting position and then automatically guided to the vacant booth, so the line of users is There is only one line, there is no unfairness between users, and each booth can be operated efficiently.

(3) For the same reason as above, even if a part of the booth becomes unusable due to an unexpected accident, there is no need to change the queue of users, so especially for automatic withdrawal and deposit machines at financial institutions, the on-site organizer is This eliminates the need for fully automated driving.

(C) Since each booth is structured so that one person enters each booth from a predetermined waiting position, there is no line forming immediately after the user who is using the booth.
In particular, automatic withdrawal machines at financial institutions are safe because there is no need to worry about your password or withdrawn cash being seen by others.

(b) For the same reason as above, users can calmly use the service and avoid forgetting things or making mistakes.

(e) For the same reason as above, there is no need to flush the toilet frequently, which saves utility costs.

[Brief explanation of the drawing]

Figure 1 is a perspective view showing an example in which this invention is implemented in an automatic withdrawal/deposit machine in a financial institution, Figure 2 is a block circuit diagram showing the same electric circuit, and Figure 3 is an example in which this invention is implemented in a cash register in a supermarket. FIG. 4 is a plan view of the prior art. Symbols in the figure (1)...Booth (2)...Sensor (3)...Display device (4)...Waiting position (P)...User 荊3 Diagram

Claims (1)

[Claims] 1. A sensor is provided to detect the presence or absence of a person in each booth in a group of booths in which users are to enter and exit in sequence, and a display that indicates whether or not entry to the booth is possible based on a detection signal from this sensor. 1. A user guidance device for a group of booths, characterized in that the device is provided with a waiting position for users on an approach route to the group of booths. 2 Sensors are installed on the entry route to each booth and the forward route from the standby position to detect the passage of people, and a warning display device is installed to indicate that entry to the booth is prohibited.
Users in the group of booths according to claim 1, wherein the warning display device is configured to be activated by a detection signal from the former sensor, but not to activate when it receives a detection signal from the latter sensor in advance. Guidance device.