JPS6282498A - Cancelling method for trade in on-line trading device - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] [Summary] In an online transaction device using a terminal transaction device capable of releasing and receiving products, a customer can cancel the transaction by returning the received product within a predetermined time. This is what I did.

[Industrial Application Field] Technical Background In online trading devices that trade pre-recorded video tapes, etc., customers may be unable to receive the product due to an error in the video tape standard or an error in selection due to the large number of video titles. If you wish to return or exchange a product, please contact us.

[Conventional technology and its problems] Conventional vending machines do not have a mechanism that allows customers to return the products they have received within a day, and since the products generally traded are inexpensive, it is difficult to cancel the transaction. I don't have the means.

Japanese Unexamined Patent Application Publication No. 58-6549 describes an online vending machine for trading video tapes, but the configuration for collecting returned products is to accept the products in the sixth grade of junior high school; It is only disclosed that a receiving hole for the product is provided in the machine case.

However, since videotapes are relatively expensive products, it is desirable for business ethics to allow customers to cancel erroneous transactions even if the mistake is made by the customer.

[Problem that the invention seeks to solve]

The present invention is intended to provide an online transaction device that allows a customer to cancel the transaction by returning the product received orally in consideration of the circumstances described in item L.

[Means for solving the problem] A terminal transaction device of an online transaction device is configured to be able to receive products, and a weighing device installed at the center or in this terminal transaction device is configured to measure a predetermined time. ■1 Once a customer returns an item they have received, the customer receives the item and cancels the transaction in which the item was released.

If necessary, product identification information for identifying the contents of the product is displayed on the product using a bar code or the like, and the terminal transaction device reads the product identification information when releasing the product.
Note 1. A means for a is set in L-1, and when the customer returns the product, it reads the product identification information written in - of the received product, compares it with the information written in note 1a, and determines whether or not the product can be received and cancels the transaction. It is possible to configure the system to determine whether or not this is possible.

〔Example〕

In an online transaction device to which the present invention is applied, a plurality of terminal transaction devices are connected to a center via a communication line, transaction information from each terminal is concentrated at the center, and transactions using credit cards are performed. in case of,
In addition to holding customer credit information in the center, the center aggregates the transaction information concentrated in this center and reports it to the credit company online or offline, or the center directly performs clearing operations.

Fig. 2 shows the external appearance of a terminal transaction device of an online transaction device to which the present invention is applied, in which transactions of products are carried out using a credit card, and includes a credit card insertion slot 1, a numeric keypad, and a lending/selling device.・Keyboard 2 including four operation mode selection keys for return/cancel and a standard key indicating the tape standard, a discharge port 3 which also serves as a product receiving port, a display 4 for instructing operations to the customer, and a receipt discharge port 5. It is provided on the outside. In addition, 6 is a place for displaying posters and jackets showing the contents of the video title to be traded, and 7 is a display board showing the transaction contract to the customer.

As shown in the sectional view of FIG. 3, there are shelves 10 arranged in, for example, 20 rows and 10 tiers for storing products 8 such as video tapes, and the products 8 are pulled out from the selected shelves 10 by claws 17. A conveyance head 12 that rotates 180 degrees while placing the product and discharges the product from the discharge port 3, and also pulls in the product inserted into the discharge port 3 and stores the product in the storage shelf 10 or the rejiku 1 hebosoku; A head moving mechanism that moves the head 12 along the guide rails in the lateral and vertical directions to face the selected shelf and discharge port, such as an automatic transfer means in a known automatic warehouse. It is equipped with an automatic transfer mechanism, a credit card inspection/reading device, a receipt printer, and a broker for distributing these items and exchanging various information with the center.

Also, inside the discharge port 3 of this terminal transaction device, there is a bar ′: V
- A barcode reader 15 is installed to read product identification information such as 1ζ, and is used to confirm that the released product is the product requested by the customer and to confirm that the received product has been returned correctly. be able to.

FIG. 4 shows the electrical configuration of an online transaction device to which the present invention is applied, and the terminal transaction device T includes a control unit.
- (processor) 20 connected via an interface to a keyboard switch 21, a display unit 22, a magnetic car F for reading a credit car 1;
It is equipped with reader units 1 to 23, printer units 1 to 24, a modem unit 1-25 for communication with the center, a position detector 26 for each axis of the transfer mechanism, and a controller 27 for motors, brakes, etc. According to the invention, a timer 2B which is a time measuring means is provided. Further, if desired, a bar': Z-douni, l-29 is provided inside the discharge port as described above.

Center 〇 has multiple terminal transaction devices T +, ′
Coordination device 32 connected via a collective modem unit 30 for communicating with rz... via a communication line
, a processor 34 equipped with a timer 33.

Furthermore, if necessary, the center C may connect online to a management institution such as a head office, a financial institution, a credit company, etc.

The specific configuration of the terminal transaction device described above has been explained to the extent necessary for understanding the gist of the present invention, and I believe that there is no need to explain it in more detail.

FIG. 1 is a flowchart 1 showing the operation of the terminal transaction device according to the present invention, and the present invention will be explained below with reference to this diagram. In addition, the process enclosed by the double frame line in the figure is the one performed at the center, and the process shown by the rectangle with the double frame line on the left and right sides is the process of the customer, etc. in the terminal transaction device.

In FIG. 1A, when the terminal transaction device is activated by turning on the power switch, the system selection switch, which is normally hidden and locked so that only personnel such as service personnel can operate it, selects "business" or "business". Select “Maintenance”.

First, in relation to the present invention, when "Sales" is selected, the display enters a standby state where a message soliciting the purchase or borrowing of a videotape is displayed, and this display continues until the customer presses the confirmation key. can continue.

(Rental/Sale) When the customer presses the confirmation key, a message appears on the display instructing the customer to check the contents of the contract attached to the side and press the confirmation key again.

When the customer presses the cancel key, the terminal transaction device goes into standby mode again, but when the customer presses the confirm key, the display prompts the customer to insert the credit card into the credit card slot.

When a customer inserts a credit card, credit information such as the number of bits and parity of the data recorded on the card is displayed.
- The card will be inspected for physical defects, and if it is defective, the card will be returned to you with a message indicating that it cannot be used. The display will prompt you to enter the PIN number using the numeric keypad, wait for the PIN to be entered, and then instruct you to press one of the keys for loan, purchase, return, or cancellation.

If lending or purchasing is selected here, B in Figure 1B
As shown in the flowchart from 2 onwards, the display instructs you to input the number indicating the title of the videotape from the numeric keypad and the standard of the videotape from standard 4-1. A message is created and sent to the center, including the customer information, the number indicating the title of the videotape, whether it is rented or sold, and the standard of the videotape.

At the center, the customer's creditworthiness is investigated based on the customer information from the terminal transaction device, and the product information stored in the storage device indicates whether the customer's desired videotape can be rented or sold. If it is possible to rent or sell the item, a reply to that effect is sent to the terminal transaction device.

The terminal transaction device that receives this reply stores the videotape storage shelf based on the system data stored in its own storage device, the title and specification of the videotape desired by the customer, and whether it is rented or sold. The desired videotape is retrieved from the corresponding shelf by automatic transfer means, and the Turret cart is returned to the customer.

The barcode of the taken out videotape is read on the way to the outlet to confirm that it is the videotape desired by the customer, and if it is different from the videotape desired by the customer, it is stored in a reject hook. A message to cancel the transaction is sent to the center, and when a message indicating that the cancellation has been completed is received from the center, the display will display that the stock is out of stock and that the transaction has been canceled.B1
Return to standby state. At this time, it is possible to search again to see if the videotape desired by the customer is in stock by comparing it with the system data, and if it is in stock, the videotape can be released.

If the videotape is the one requested by the customer, the videotape will be ejected through the ejection port, and two copies of the receipt will be created with the details of the transaction, one of which will be kept on board as a journal and the remaining one will be released. At the same time, a message is displayed on the display indicating that the video tape and receipt should be taken out.

If the customer does not take out the videotape after a predetermined period of time, for example 10 minutes, the ejected videotape will be taken into the aircraft and a cancellation message will be sent to the center to cancel the current transaction. Wait for the reply and return the terminal transaction device to the standby state.

When the customer takes out the ejected videotape, a message appears on the display to confirm the contents of the videotape, and when the customer presses the confirmation key, the transaction is completed and the terminal transaction device enters the standby state as shown in FIG. 1A 81. return.

(Cancellation) If, after removing the videotape, the customer finds that the videotape is not what he or she wants, or if he changes his mind and wants to cancel the purchase or loan of the videotape, he can press the Cancel key as shown in Figure 1A. The screen returns to B6, and the display prompts you to insert the card.

When the customer inserts the credit card again, the process moves to B3 of the flowchart in Figure 1C by physically inspecting the card, entering the PIN number, and operating the cancellation key, as in the case of lending and selling as described above, and the customer returns the card. A message will appear on the display asking you to enter the address number of the shelf that houses this videotape written on the videotape using the numeric keypad.When this address number is entered, the videotape will be placed at the same time as the return slot. When the customer follows these instructions and inserts the videotape into the ejector I, the transfer mechanism pulls the videotape into the transaction terminal and reads the bar code attached to the videotape. .

At this time, if the barcode cannot be read correctly, the credit card and video tape will be returned, and a message will be displayed on the display indicating that the barcode cannot be read.

If the barcode is read correctly, a message containing the credit card data, barcode data, and cancellation data is edited and sent to the center, and the credit card data is used to investigate the customer's credit status. If the card is defective, the center sends a notification to that effect to the terminal transaction device, and upon receiving this reply, the terminal transaction device displays a message that the card cannot be used, returns the card, and stores the video tape in the cabin. Warps into standby state.

If the customer's credit status is good, the center determines whether it is a cancellation or a return, and if it is a cancellation, the center determines whether the loan or sale was made within three minutes using the present invention. If it is within 3 minutes, cancel the transaction and send a message back to the terminal transaction device that the cancellation process has been completed.
The terminal transaction device displays a message to that effect on the display, returns the credit card, creates two copies of the receipt, releases one copy to the customer, and leaves the other copy on board as a journal.

After A, the transaction device determines whether or not there is a shelf to return the returned videotape to, and if there is a shelf to return it to, it returns the videotape there, and if there is no shelf, it stores it in the reject box. , in any case it goes into standby state>i.

Note that the term [-return] described in the claims includes the return associated with this [cancellation-1].

(Return) When a customer wants to return a borrowed videotape, press the confirmation key on the transaction terminal in the standby state; press the confirmation key in the same way as when you borrowed it, follow the display to confirm the contract details, press the confirmation key, and then press the confirmation key.・When you insert the credit card into 1 according to the instruction to insert the card, a physical inspection of credit card F will be performed, and if there is no abnormality, you will be prompted to enter the PIN number on the display using the numeric keypad, so enter the PIN number. The display will prompt you to press one of the keys: rent, sell, return, or cancel. Since the steps up to this point are the same as those for lending described above, the details will be omitted.

Here, press the return key, follow the instructions on the display from B3 of the flowchart in Figure 1C, enter the address number indicating the storage shelf written on the videotape, insert the videotape to be returned into the outlet, If the terminal transaction device can correctly read the barcode on the videotape, it sends a telegram containing credit card data, barcode data, and data indicating that the tape is being returned to the center.

When the center receives this message, it investigates the customer's credit based on the data on the credit card, and if the credit is good, it uses the data indicating that the loan is being returned, and charges the customer based on the data stored at the time of the loan, such as the rental date and rental price. It performs processing such as calculation and sends the results to the terminal transaction device.

The terminal transaction device decodes the reply from the center and displays the completion of the return on the display, as well as returns the credit card, releases the receipt, and displays a warning not to forget to take these.

After that, the terminal transaction device checks whether there is a shelf to return the returned videotape, and if there is a shelf to return the videotape, it is stored on that shelf, if not, it is stored in the reject box, and the videotape is stored in the first
Return to the standby state in Figure A B1.

(Storage of Videotape) In this embodiment, the title of the videotape that the customer wishes to purchase or borrow may be an entertainment title in a downtown area or a household title in a residential area. The title of the videotape that should be stored in the product storage shelf of the terminal transaction device and the distinction between the videotape for sale and loan, taking into consideration that the purchase and borrowing ratio also differs depending on the installation location. A plurality of predetermined patterns are prepared for each of these columns along with the standards, along with numbers indicating the patterns, and the center's storage device displays the product content for each of the above columns in correspondence with this pattern number b. Memorize product patterns.

A service person who replaces or replenishes products stores the products in each column according to one of the above product patterns, starts up the terminal transaction device after finishing the process, and sets the system selection switch to the maintenance side. You will be prompted to select the maintenance menu, and if you select the mode for exchanging data between the center and the terminal transaction device by pressing the "7" key, for example, the details of the data to be exchanged will be shown on the display. A menu for selection is displayed. When the user selects a number for transmitting the videotape storage pattern number to the center, for example "4", an instruction to input the pattern number appears on the screen.

Therefore, when the service person inputs, for example, a two-digit product pattern number from the numeric keypad, this terminal transaction device sends this product pattern number along with its own device identification number to the center, and the center inputs the product pattern number based on this product pattern number. The contents of each product, i.e. the video title of the videotape,
The specifications of the video tape and whether it is for rental or sale are sent back to the terminal transaction device and stored in the storage device within the terminal transaction device.

The terminal transaction device retrieves the videotape desired by the customer or determines whether or not the transaction is possible, based on the customer's request and the recorded product data.

In addition, in this embodiment, in consideration of the case where a serviceman accidentally stores a product on the shelf, a barcode reader is installed inside the product takeout port to read the barcode stamped on the product, so that the product cannot be stored by mistake. As mentioned above, it is necessary to prevent it from being released to customers.

In the explanation, it was simply written as videotape, but
All video tapes, including video tapes of different standards, should be kept in the same shape to prevent dust from entering, and also to facilitate storing video tapes of different standards on the same shelf and transporting them using the same transport mechanism. It is preferable to store the video tape in a box, and in this case, it is preferable to provide holes or '+S bright areas at appropriate locations so that the title, bar code, etc. written on the video tape case can be seen from the outside. . In addition, the address number can be written on the box marked ``-'' for convenience of reading, without indicating the shelf where the item is stored.

〔Effect of the invention〕

According to the present invention, a transaction can be canceled within a predetermined time even during a transaction or once a normal transaction has been conducted, thereby eliminating customer dissatisfaction with the transaction method. be able to conduct fair transactions.

[Brief explanation of drawings]

1A to 1C are flowcharts showing embodiments of the present invention, FIG. 2 is a diagram showing the external appearance of an embodiment of the terminal transaction device, FIG. 3 is a sectional view showing the internal structure of the terminal transaction device, and FIG. The figure is a diagram showing the electrical configuration of an online transaction device to which the present invention is applied. Patent Applicant: Credit Sox Co., Ltd. CKD Co., Ltd.] I-side diagram of the ringless folds Fig. 2 41.

Claims (2)

[Claims] (1) The terminal transaction device is configured to be able to release the product and receive the product returned by the customer, and is provided with a means for measuring the time elapsed after the product is released to the center or this terminal transaction device, When the product is returned by the customer, if the time from release of the product is before the timer measures the predetermined time, the terminal transaction device receives the product and the center releases the product. A transaction cancellation method in an online transaction device characterized by performing transaction cancellation processing. (2) In addition to displaying product identification information on the product to identify the contents of the product, this product identification information is read and stored when the product is released, and when the product is returned by the customer. , the terminal transaction device is provided with means for reading the product identification information of the product, comparing it with the stored product identification information, and receiving the returned product only when the information matches. A transaction cancellation method in an online transaction device according to claim 1.