JPS619786A - Transaction processor - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION +81 Technical Field The present invention relates to transaction processing devices such as ATMs and CDs, and particularly relates to devices for ensuring appropriate operation of clerk processing.

Tbl Prior Art and Its Disadvantages Generally, in ATMs and CDs, when a failure occurs, error handling is performed by an attendant. Conventionally, this process can be performed by any personnel for any malfunction through the use of a dedicated key. However, since there is no correlation between the cause of the failure and the staff, there has been a problem in that error handling is not performed appropriately depending on the operations of the staff who is not familiar with the causes of the failure. In particular, in cash processing units such as bill dispensers and pill checkers, it is undesirable for staff who are not in charge to handle cash in order to prevent so-called "difference" accidents that may result in discrepancies in the amount of cash handled. The use of a dedicated key also had the disadvantage that safety could not be ensured sufficiently due to theft or loss.

(C1 Purpose of the Invention In view of the above-mentioned conventional problems, the purpose of the present invention is to provide transaction processing in which the clerk process can be executed safely and smoothly by managing the clerk process using code verification and identifying the clerk. The goal is to provide equipment.

(d1 Structure and Effects of the Invention) To summarize, the present invention includes: a code storage means for storing coded data for permitting execution of the clerk process; a code input means for inputting a code before executing the clerk process; and the code input means. The present invention is characterized by comprising a collation means for collating the input code with a code stored in the storage means, and a means for permitting execution of an attendant process when the collation result of the collation means is a match between the codes.

With the above configuration, according to Neimei, execution of the staff processing is allowed when the code input by the staff matches the code stored in advance, so only staff who are familiar with the cause of the failure can be executed. It is possible to specify the staff by selecting and processing the information, and thereby the staff process can be executed smoothly without causing a processing error. Moreover, it is possible to eliminate fraud by a third party due to theft or loss of the clerk's key, and to prevent anyone other than the clerk in charge from handling the cash processing section, thereby increasing safety by taking thorough measures to prevent "differences in money."

(El Embodiment FIG. 2 is a schematic block diagram of the internal configuration of an ATV that is an embodiment of the present invention.

The AT and M of this embodiment are composed of a microcomputer system consisting of a CPUI and a memory 2.
As input/output devices, there is a bill ejection machine 3, a pill checker 4,
A card reader 5, a key input device 6, and a display W7 are connected. The bill dispensing machine 3 discharges bills of the amount requested by the customer into a bill receiving slot (not shown) when the bill is withdrawn.

The pill checker 4 determines the denomination and authenticity of deposited and withdrawn banknotes. The card reader 5 reads information recorded on the magnetic stripe of the card inserted by the customer. The key input device 6 includes operation keys and a numeric keypad arranged in a customer service operation section (not shown). Display device 7 C installed in the customer service operation section
This is to display operation guidance on the RT (not shown).

The memory 2 stores a transaction processing control program and has a data area shown in the figure. Areas A and B are areas for storing setting ntF data for performing code verification based on input by the staff for staff processing when an error occurs. In case of failure of the cash processing section of the banknote dispensing machine 3 and the pill checker 4, it is necessary to input a code between 1000 and 1999, and the coded data is stored in area A in advance. 2000-299 for malfunctions of other parts such as card readers etc.
This code data is stored in area B in advance. T1 to T3 are areas for storing data entered by the customer, and store the transaction type selected by the customer, card information of the inserted cart, and keyed-in billing amount, respectively. K is an area for storing key input cryptographic data of the staff member. C is an area for storing the code of the location where the error occurred. E and F are areas for storing error codes of each input/output device in advance,
Error codes for the cash processing sections of the banknote dispensing machine 3 and pill checker 4 are stored in area E, and error codes for other locations are stored in area F.

It should be noted that the staff handling error processing is instructed to use codes separately for the cash processing section and other processing sections. In other words, 100 yen for the staff member who handles errors in the cash handling department.
A code between 0 and 1999 is instructed, and a code between 2000 and 2999 is specified for staff handling other processing units, and execution of staff processing is not permitted with codes other than these codes.

Next, the detailed operations of the staff processing when a failure occurs in the above-mentioned ATM will be explained with reference to the flowchart of FIG.

Step nl (hereinafter step ni is simply referred to as ni)
When the customer inputs the type of transaction, the amount to be paid, etc. by keying in, inserting a card, etc., the ATM starts its internal operations and processes the transaction (n2).

At this time, if a failure occurs in the ATM (n3),
It waits for staff processing and moves on to staff processing for n4 and below. In n4, it is determined whether a failure has occurred in the cash handling section. If there is a failure in the cash handling section, the process proceeds to n4-n5, and if there is any other failure, the process proceeds to n4-1-n7. The check for n4 is performed by comparing the error code of area C with each error code of areas E and F.

When a failure occurs, the staff member inputs the code specified in advance for the location in charge (n5, n7). When the cash processing unit is out of order, it is determined in n6 whether a set code between 1000 and 1999 has been input, and if the set code has been input, the process moves to failure recovery operation (n9). If a different code is entered, the staff member cannot process it. On the other hand, if a failure occurs in a part other than the cash processing unit, it is determined at n8 whether or not the set codes for area A and area B have been input. In this case, in order to enable the staff who handles the above-mentioned failure of the cash processing unit to handle the problem, the input of a code between 1000 and 1999 is also determined to be a normal input, and the process proceeds to the failure recovery operation.

Through the above operations, by creating a specific relationship via code between the cause of failure and the staff who can handle it, error handling can be smoothly executed by staff who are familiar with the cause of failure, and can be handled appropriately and efficiently. It is possible to operate highly safe staff processing.

The above n6 and n8 correspond to the collation means of the present invention, and n9 corresponds to the means for permitting execution of the clerk process of the present invention.

[Brief explanation of the drawing]

FIG. 1 is a flowchart 1 showing the specific operation of the staff processing at an ATM which is an embodiment of the present invention, and FIG.
FIG. 2 is a schematic block diagram of the internal configuration of TM.

Claims (1)

[Claims] (1) In a transaction processing device that automatically processes designated transactions of customers and requires staff processing in the event of an error, a cryptographic storage means for storing encrypted data that permits the staff processing to be executed; a cipher input means for inputting a cipher before execution; a collation means for collating the cipher input by the cipher input means with a cipher stored in the cipher storage means; and means for permitting execution of clerk processing.