JPS6139669A - Operator erroneous operation checking system - Google Patents

Operator erroneous operation checking system

Info

Publication number
JPS6139669A
JPS6139669A JP15756284A JP15756284A JPS6139669A JP S6139669 A JPS6139669 A JP S6139669A JP 15756284 A JP15756284 A JP 15756284A JP 15756284 A JP15756284 A JP 15756284A JP S6139669 A JPS6139669 A JP S6139669A
Authority
JP
Japan
Prior art keywords
switchboard
information
operator
outgoing
check
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP15756284A
Other languages
Japanese (ja)
Inventor
Eiichi Suezaki
末崎　栄一
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hitachi Ltd
Original Assignee
Hitachi Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi Ltd filed Critical Hitachi Ltd
Priority to JP15756284A priority Critical patent/JPS6139669A/en
Publication of JPS6139669A publication Critical patent/JPS6139669A/en
Pending legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
    • H04M3/62—Keyboard equipment

Abstract

PURPOSE:To enable a supervisor at his seat to check an erroneous key operation, etc., executed by an operator at a general switchboard by registering selection control information of an optional switchboard to be tested from the switchboard with supervising function to a switchboard control device. CONSTITUTION:From a supervision table 1, for example, to monitor an operation executed by an operator at a switchboard, a monitor selection control number is registered to a switchboard processor 7. Thus, when outgoing is executed from a switchboard 3, the outgoing request is received through a switchboard input/ output control part 6 by a processor 7 and the result is confirmed whether or not a board number is the one which is already registered. When coincidence is confirmed, information which makes an outgoing response key lamp light up to the switchboard 3 is sent, and simultaneously, information which makes the outgoing response key lamp light up is also sent to the supervision table 1. By executing such action continuously, the supervision table 1 can check an operation key of the switchboard 3.

Description

【発明の詳細な説明】 〔発明の利用分野〕 本発明は、交換台制御システムに係り、特に新人交換手
の教育用に又、交換手の誤操作チェックに好適な、交換
手誤操作チェック方式に関する。DETAILED DESCRIPTION OF THE INVENTION [Field of Application of the Invention] The present invention relates to a switchboard control system, and particularly to a switchboard operator error check method suitable for training new switchboard operators and for checking operator error operations.

〔発明の背景〕[Background of the invention]

従来の交換手のチェック機能として、会話をモニターす
ることはできたが、交換手の操作である課金開始時間セ
ット、待時登録セット等の会話以外のディスプレイ情報
やキー情報の正確性をチェックすることはできない欠点
があった。Conventional operator check functions have been able to monitor conversations, but the accuracy of display information and key information other than conversations, such as billing start time settings and standby registration settings, which are operator operations, can be checked. There was a drawback that it could not be done.

〔発明の目的〕[Purpose of the invention]

本発明の目的は、監督者が自席にて、任意の一般交換台
の交換手の、ディスプレイ、キー操作の誤操作をチェッ
クすることができる。An object of the present invention is to enable a supervisor, from his or her seat, to check for erroneous operations on displays or keys by a switchboard operator at any general switchboard.

〔発明の概要〕[Summary of the invention]

本発明は複数の交換台と交換制御情報をやシとシする、
交換台制御装置において、該交換台のオペレータの誤操
作をチェックするために、複数の交換台に対して監督機
能をもった交換台をもうけ、該交換台よりチェックする
任意の交換台の選択制御情報を交換台制御装置に送出し
、登録させ、その登録された交換台への送受情報である
、ディスプレイ情報、キー情報を監督機能をもった交換
台にてモニターできることを特徴とするものである。The present invention can easily share exchange control information with a plurality of switchboards.
In a switchboard control device, a switchboard with a supervisory function is provided for a plurality of switchboards in order to check for erroneous operations by the operator of the switchboard, and selection control information for any switchboard to be checked from the switchboard is provided. The system is characterized in that the information is transmitted to the switchboard control device and registered, and the display information and key information, which are the information transmitted and received to the registered switchboard, can be monitored by the switchboard with a supervisory function.

〔発明の実施例〕[Embodiments of the invention]

本発明の実施例を第１図に示す。１は監督台２〜３は交
換台、４〜６は交換台入出力制御部、７は交換台制御プ
ロセッサ８〜１０は制御線、１１は制御バス線、１２〜
１４は交換台用通話トランク、１５は交換台通話モニタ
回線を示す、以下実施例を第１図をもとに説明する。１
の監督台より、６の交換台の交換手の操作をモニタする
ため、８０制御線、４の交換台入出力制御部を経してモ
ニタ選択制御番号を７の交換台制御プロセッサに送出し
、７の交換台制御プロセッサは、モニタ選択制御番号を
メモリに登録する。An embodiment of the invention is shown in FIG. 1 is a supervisory board 2-3 is a switchboard, 4-6 is a switchboard input/output control unit, 7 is a switchboard control processor 8-10 is a control line, 11 is a control bus line, 12-
Reference numeral 14 indicates a telephone exchange trunk, and 15 indicates a telephone exchange monitor line.The embodiment will be described below with reference to FIG. 1
In order to monitor the operation of the operator at the switchboard 6, the supervisor board sends a monitor selection control number to the switchboard control processor 7 via the 80 control line and the switchboard input/output control unit 4. The switchboard control processor 7 registers the monitor selection control number in the memory.

よって３の交換台よシ発信すると、発信要求を１０の制
御線、６の交換台入出力制御部、１１０制御バス線を経
由して７の交換台制御プロセッサが受信し、台番号を既
に登録している台番号と一致していることを確認すると
、３の交換台へ発信応答キーランプを点灯させる情報を
送出すると同時に、１の監督台にも発信応答キーランプ
を点灯させる情報を１１の制御バス線、４の交換台入出
力制御部、８の制御線を経由して送出し、１の監督台に
３の交換台と同等に発信許可ランプが点灯する。上記動
作を、１の監督台がモニタ選択制御番号をキャセルする
まで、３の交換台の送受キー動作をチェックすることが
できる。又通話モニターは、１５の交換台通話モニタ回
線にて、モニターすることができる。Therefore, when a call is made from switchboard 3, the call request is received by the switchboard control processor at 7 via the control line 10, the switchboard input/output control unit at 6, and the control bus line 110, and the switchboard number is already registered. When it is confirmed that the machine number matches the machine number being displayed, it sends information to turn on the outgoing response key lamp to switchboard 3, and at the same time sends information to turn on the outgoing response key lamp to supervisory board 1 in 11. It is sent via the control bus line, the switchboard input/output control unit 4, and the control line 8, and the transmission permission lamp is lit on the supervisory board 1 in the same way as the switchboard 3. The above operations can be performed by checking the transmission/reception key operations of the switchboard 3 until the supervisory board 1 cancels the monitor selection control number. Also, the call monitor can be monitored using 15 switchboard call monitor lines.

（発明の効果〕 本発明によれば、交換手にきづかれずに、交換手の操作
をチェックすることができ、しかも任意に選択できるた
め、複数の交換台を１台の監督台にて集中的に管理でき
、海外主管片に容易に導入できる。(Effects of the Invention) According to the present invention, it is possible to check the operator's operation without being noticed by the operator, and it is also possible to check the operation of the operator at will. It can be easily managed and introduced into overseas main areas.

【図面の簡単な説明】[Brief explanation of drawings]

第１図は本発明の実施例を示すブロック図である。 １・・・監督台、　　　　　　２〜３・・交換台ｈ４〜
６・交換台入出力制御部、 ７・・・交換台制御プロセッサ、 ８〜１０・・・制御線、１１・・・制御バス線、１２〜
１４・・交換台用通話トランク、１５・・・交換台通話
モニタ回線。FIG. 1 is a block diagram showing an embodiment of the present invention. 1...Director's desk, 2~3...Switching table h4~
6. Switchboard input/output control unit, 7.. Switchboard control processor, 8-10.. Control line, 11.. Control bus line, 12-.
14...Switchboard call trunk, 15...Switchboard call monitor line.

Claims (1)

【特許請求の範囲】[Claims] （１）複数の交換台と交換制御情報をやりとりする、交
換台制御装置において、該交換台のオペレータの誤操作
をチェックするために、複数の交換台に対して監督機能
をもった交換台をもうけ、監督機能をもった交換台より
チェックする任意の交換台の選択制御情報を、交換台制
御装置に送出し登録し、その登録された交換台への送受
情報である、ディスプレイ情報、キー情報を監督機能を
もった交換台でモニターできることを特徴とした、交換
手誤操作チェック方式。(1) In a switchboard control device that exchanges switching control information with multiple switchboards, a switchboard with a supervisory function for multiple switchboards is provided in order to check for erroneous operations by operators of the switchboards. , sends and registers the selection control information of any switchboard to be checked from a switchboard with a supervisory function to the switchboard control device, and sends and registers the display information and key information that are the information sent and received to the registered switchboard. A system for checking operators' incorrect operation, which can be monitored by a switchboard with a supervisory function.
JP15756284A 1984-07-30 1984-07-30 Operator erroneous operation checking system Pending JPS6139669A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP15756284A JPS6139669A (en) 1984-07-30 1984-07-30 Operator erroneous operation checking system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP15756284A JPS6139669A (en) 1984-07-30 1984-07-30 Operator erroneous operation checking system

Publications (1)

Publication Number Publication Date
JPS6139669A true JPS6139669A (en) 1986-02-25

Family

ID=15652390

Family Applications (1)

Application Number Title Priority Date Filing Date
JP15756284A Pending JPS6139669A (en) 1984-07-30 1984-07-30 Operator erroneous operation checking system

Country Status (1)

Country Link
JP (1) JPS6139669A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4815025A (en) * 1984-04-06 1989-03-21 Telefonaktiebolaget Lm Ericsson Arrangement for supervising a data processing system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4815025A (en) * 1984-04-06 1989-03-21 Telefonaktiebolaget Lm Ericsson Arrangement for supervising a data processing system

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