JPS61245757A - Private automatic branch exchange system - Google Patents

Abstract

PURPOSE:To attain the accurate recognition of talking opposite parties mutually by displaying the extension information of the talking opposite party of the display window of a telephone set, e.g., the telephone number of an opposite party, its department, its name and a display character being the result of detection of extension state. CONSTITUTION:The titled system consists of a telephone set 1 having a display window 1A, a subscriber circuit 2 controlling the telephone set with the display window and the switch circuit 3 of a private automatic branch exchange. An input equipment 4, a central control unit 5 and a memory device 6 are accommodated in a switch circuit 3. The registration means of extension subscriber information consists of the telephone number of an extension subscriber, a department corresponding to the telephone number, its name and the name of state corresponding to the result of detection of an extension subscriber state and registers the extension information by adding the said content to the system data to operate the private automatic branch exchange.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an automatic private branch exchange system for a telephone with a display window connected to an automatic private branch exchange, and particularly to the use of a display window provided in the telephone.

〔overview〕

The present invention is an automatic private branch exchange system in which a telephone with a display window is connected, in which telephone numbers of extension subscribers and related information are registered in the automatic private branch exchange, and when mutual communication between extensions is carried out, each telephone is By displaying the information registered by the other party on the display window, mutual confirmation of the other party is carried out, thereby providing an automatic private branch exchange system that reduces the occurrence of mistaken calls.

[Conventional technology]

Conventionally, the display window provided in this type of telephone only displays the called party number as dialed by the calling party for the calling party, and also displays the calling party number for the called party. It was limited to displaying.

[Problem that the invention seeks to solve]

However, with this method of using the display window, the caller only needs to check the digits of the number being dialed, and cannot confirm whether the dialed number actually belongs to the called party. must be done while looking at a telephone directory, for example.

Furthermore, audible signals such as busy tones vary depending on the type of automatic private branch exchange, making it impossible to distinguish whether the called party is busy or whether the calling party has dialed an extension number that does not exist. For this reason, those using the extension telephone of an automatic private branch exchange for the first time needed training on its operation. Furthermore, even on the called party's side, if only the number of the caller is displayed, the caller has to rely on memory to determine who and where the caller is.

SUMMARY OF THE INVENTION An object of the present invention is to solve the above-mentioned drawbacks and to provide an automatic private branch telephone switching system in which both the calling party and the called party can confirm the other party in advance, and the number of mistaken calls is reduced.

[Means for solving problems]

The automatic private branch exchange system of the present invention has an automatic private branch exchange system having a telephone with a display window and a subscriber circuit that controls the telephone with a display window. A means for registering extension subscriber information consisting of a status name corresponding to the detection result of the extension subscriber status; It is characterized by including means for displaying on the display window of.

That is, the present invention provides an automatic private branch telephone switching system that includes a plurality of subscriber circuits each connected to a telephone with a display window, and a switch circuit that connects the telephones via the subscriber circuits. A registration means for registering a telephone number and information of an extension subscriber corresponding to this telephone number, and a registration means for registering the telephone number and the information of the extension subscriber corresponding to the telephone number, and the above registration on the display window of the calling party's telephone by the calling party dialing the telephone number of the called party; The system is characterized by comprising means for displaying information on the called party registered in the registration means, and means for displaying information on the calling party registered in the registration means on a display window of the telephone of the called party. .

Preferably, the extension subscriber information includes the subscriber's department name, name, and status.

[Effect]

The telephone extension number of each telephone and the related information of the person handling the telephone are registered in advance in the automatic private branch exchange to which the telephone with a display window is connected, and when communicating between extensions, this registration for the calling party is performed. By displaying the registered information on the called party's phone and displaying the registered information about the display party to the calling party, the calling party and the called party can mutually confirm who they are communicating with, thereby preventing false calls. can be prevented.

〔Example〕

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention.

As shown in FIG. 1, the above embodiment is comprised of a telephone 1 having a display window IA, a subscriber circuit 2 for controlling the telephone with a display window, and a switch circuit 3 of an automatic private branch exchange.

The feature of the present invention is that the switch circuit 3 houses an input device 4, a central control device 5, and a storage device 6.

First, the means for registering extension subscriber information will be explained.

FIGS. 2 and 3 are examples of specific meanings assigned to temporary storage elements provided in a part of the storage device 6. FIG. Figure 2 shows the extension number, the division of the person corresponding to this extension number, the display character of the name, and the temporary storage of the extension status detection result. Figure 3 shows the extension status detection result. The memorization meaning of the corresponding display character indicates the status.

Automatic private branch exchanges generally require input of data in advance in order to operate as a system, such as assigning numbers to extension telephones.

In the present invention, this system data input operation is used as a means for registering extension information by adding the contents shown in FIGS. 2 and 3 to the system data for operating the automatic private branch exchange through the input device 4. .

Next, a control means for displaying the extension subscriber information of the other party in making and receiving calls to the calling party and the called party will be explained. This control means is realized by the central control unit 5 performing an operation according to the contents of the read-only storage element in the storage device 6 (hereinafter referred to as a program). Therefore, in each sequence such as calling, receiving, answering, holding, and transferring the program that controls the operation of the automatic private branch exchange, the extension number, department name, and name display characters shown in Figure 2 and the extension number shown in Figure 3 are used. Status detection result display characters (second
This corresponds to the extension status detection result shown in the figure. ) is required to be added on the display window telephone 1 via the subscriber circuit 2 that controls the display window telephone 1.

An outline of the operation of the present invention will be explained with reference to FIGS. 4 to 7. 4 to 6 show the transition of the display contents of the display window IA of the calling party's telephone, and FIG. 7 shows the transition of the display contents of the called party's telephone and window. In Figure 4, when the caller goes off-hook and dials, the called person's extension is displayed (Sl), and then, if the called person is free, the called person's extension, department, name, and number of calls are displayed. character RN
G is displayed (S2). Next, when the called party answers, the characters RNG for the other party's call change to the characters ANS for the other party's response (
S3). Then, when the called party is requested to transfer the call and the called party performs a transfer operation, the characters ANS in the other party's response change to the characters TR5 indicating transfer (S4). When the transferred called party is called, the transferred destination extension number, department, name, and calling characters RNG
is displayed (S5), and when the called party at the forwarding destination answers, the characters RNG for the other party's call change to the characters ANS for the other party's response (S5).
6) When the called party recovers after the end of the call, the characters ANS for the other party's response change to the characters RLS for the other party's recovery (S7).

As shown in Figure 5, when the caller dials an unregistered number with system data such as 1)0, the illegal dialing characters WNG are displayed (S
8). If the called party is busy even when the correct number is dialed, the called party's telephone number, department, name, and busy characters BUY will be displayed as shown in Figure 6. (S9).

Figure 7 shows the display on the called party's telephone. When an incoming call arrives, the caller's telephone number, department, name, and self-invoking characters CAL are displayed (SIO), and when the called party answers, the The call character CAL changes to the self-response character TAK (Sll). If you place the caller on hold due to a transfer request, the self-response character TAK will be changed to the hold character HL.
Change to D (S13), then dial the forwarding destination (400 in this case), the forwarding destination extension number will be displayed (313), and if the forwarding destination is vacant, the forwarding destination extension number and department will be displayed (313). , the name and the characters RNG for calling the other party are displayed (S14), and after confirming them, it becomes vacant.

The characters and number of digits in the display example used in the above explanation are not limited to these.

〔Effect of the invention〕

As explained above, the present invention displays the extension information of the other party on the display window of the telephone, such as the telephone number, department, name, and display characters of the extension status detection result. Accurate recognition is possible, and it is easy to distinguish between illegal dialing and busy dialing, which reduces the number of mistaken calls and improves operability. This has the effect of preventing any subsequent confusion that may arise.

[Brief explanation of drawings]

FIG. 1 is a block diagram of an automatic private branch exchange according to an embodiment of the present invention. Figure 2 shows the extension numbers and the meaning of the extension information. Figure 3 shows the meaning of the extension status detection results. FIG. 4 is a diagram showing the transition of display contents on the caller side (normally). FIG. 5 is a diagram showing the transition of display contents on the caller side (in case of incorrect dialing). FIG. 6 is a diagram showing the transition of display contents on the caller side (when busy). FIG. 7 is a diagram showing the transition of display contents on the called party's side (when transferred after communication). 1...Telephone with display window, IA...Display window, 2...
- A subscriber circuit for controlling a telephone with a display window, 3... switch circuit, 4... input device, 5... central control unit (CPU), 6... storage device.

Claims (3)

[Claims] (1) In an automatic private branch telephone exchange system that includes a plurality of subscriber circuits each connected to a telephone with a display window and a switch circuit that connects the telephones via the subscriber circuits, the telephone number of the extension subscriber is and registration means for registering the information of the extension subscriber corresponding to this telephone number, and when the calling party dials the telephone number of the called party, the registration means is displayed on the display window of the calling party's telephone. An automatic premise comprising means for displaying information of a registered called party, and means for displaying information of a calling party registered in the registration means on a display window of a telephone of the called party. Telephone exchange system. (2) The automatic private branch telephone switching system according to claim (1), wherein the extension subscriber information includes the subscriber's department name and name. (3) The automatic private branch telephone switching system according to claim (2), wherein the information on the extension subscriber includes the status of the subscriber.