JPS6119270A - Operating procedure display system in b board - Google Patents

Abstract

PURPOSE:To attain efficient operation by displaying a present state of the operation of a B board operator or a possible operation from the state. CONSTITUTION:When an incoming call from a station to the operator of the B board exists, a CPUCC discriminates the state as an ST0, extracts information D0 stored corresponding to the ST0 from a storage device M and transmits it to a discrimination section DSPC. Then the DSPC edits the information D0 and displays it on a display device DSP. Then the operator recognizes the operating procedure and applies incoming response operation. The state of this point of time changes from the ST0 to an ST1 and similarly, the informtion changes from D0 to D1. When the operator operates the extension transfer, the operator recognizes the operation from the displayed content and dials an extension number. The state changes from the ST1 to an ST2 at that point of time and the information changes to D2. The operation error is decreased by displaying the present state of the operation or a possible operation so as to make the service effective.

Description

DETAILED DESCRIPTION OF THE INVENTION (Technical Field) The present invention relates to an operation procedure display method in a relay stand of a private branch exchange using a storage program control method.

(Prior art) Conventionally, when a relay stand installed in a private branch exchange (hereinafter referred to as PBX) is newly installed, the operator of the relay stand is required to use manuals etc. to instruct the operator in accordance with the various services provided to the PBX. I have memorized this information and performed exchange operations based on that memory. In recent years, as the number of services provided to relay consoles has increased, their operations have become more complex. This has led to confusion for relay console operators, who are unsure of what services are available and how to operate them. Not knowing what to do, the service could not be used effectively, and the service deteriorated due to operational errors.

(Object of the invention) The object of the invention is to provide a relay stand installed in a PBX.
A display device that displays what kind of service is possible next and what operations are required to perform that service according to the operation of the attendant, a display control device that controls it, and information on them. It is an object of the present invention to provide a system for displaying operating procedures at a relay stand which eliminates the above-mentioned drawbacks and facilitates operations by a relay stand operator by providing a storage device for storing the information.

(Structure of the Invention) According to 2) of the present invention, in a relay stand installed in a stored program control type PBX, a display device that displays operating procedures to a relay stand operator, and a control that controls the display device. A relay console comprising a device and a storage device for storing all operating procedures, and displaying the status of the relay console or the operations that the relay console can perform on the display device in response to an operation by a relay console operator. A method of displaying operating procedures can be obtained.

(Example) Next, an example of the present invention will be described with reference to the drawings. FIG. 1 is a relay system diagram of a storage program control type private branch exchange showing an embodiment of the present invention, in which a switch SW accommodates a relay stand ATT, a display device DSP that displays operating procedures, and a display device DSP that stores operating procedures. A display control unit DS1) C and a central control unit @CC are provided to control the storage device M and the display device D'SP.

FIG. 2 is a flowchart of an example of a father exchange operation procedure, and FIG. 3 is a diagram illustrating an example of a display operation. First, in Fig. 2, when the attendant at the relay stand receives an incoming call from the central office, etc., the central control unit CC determines that the state is STo, and as shown in Fig. 3, the storage device M responds to S To. and the information that is stored.

and sends the information to the display control unit DSPC. The display control unit DSPC edits the @ of Do and displays DO on the display device $DSP,l. At this point, the operator knows the operating procedure and performs the incoming call response operation.

The state at the time of response is 8 To to S
It has changed to T i, and in the same process, information on Dl is obtained and displayed. If the operator wants to perform an extension transfer operation among the DI display (recovery, extension transfer, hold),
Know the operation based on the displayed content and dial the extension number PB
Yoshidial.

At that point, the state becomes 5Tl-+ST2. In the state of Sr1, information on Dl is similarly known.
.

Table 1 shows the correspondence between the status of the relay console operator and the contents to be displayed when performing such processing, that is, when various operations that can be performed next from the status of the relay console operator are read out from the storage section and displayed.

Status Contents to be displayed 8　T　n　　→　O.

8 T, 1 → 1) I Sr1 → 1] 2 8T3 → I) s STm → Dm As shown in Table 1 and Figure 2, 10 to 18 indicate pushbutton switches, 10 indicates response, and Jl indicates hold. , 12 indicates recovery, 13 connection rules, 14 empty, 15 recovery, 16 step call, 17 camp on, and 18 interrupt switches.

The storage device configuration is still 5Tz-Do, 8T2-D.
] With the configuration, it is also possible to display the relay console operator's execution status.

(Effects of the Invention) As explained above, the present invention displays the current state of the attendant's operation or the operations possible from that state, thereby reducing the operator's operational errors and improving operational efficiency. This has the effect of improving the utilization of many services.

[Brief explanation of the drawing]

FIG. 1 is a relay system diagram showing an embodiment of the present invention, FIG. 2 is a flowchart of the example, and FIG. 3 is a diagram explaining the display operation. SW...Switch, ATT...Relay stand, CC...Central control unit, M...Storage device, DSP...Display device, DSPC...
・Display Control Department Immediate Patent Attorney Otohara Uchihara 1'I ¥l V-3 Aim 1') 6 and others -Ji・-15゛fρ Half 27 o5-■

Claims (1)

[Claims] In a relay stand installed in a storage program control type private branch exchange, a display device that displays operating procedures to a relay stand operator, and a control device that controls the display device;
An operation procedure display on a relay console, comprising a storage device for storing operation procedures, and displaying the status of the relay console or the operations that the relay console can perform on the display device according to the operation of the relay console operator. method.