JPS60186962A - Article reservation system - Google Patents

Abstract

PURPOSE:To obtain an article reservation system which has high practicability by installing temporary reservation terminal equipment and ticket vending terminal equipment in a reservation center and one public space connected to the center through a two-way communication medium. CONSTITUTION:The command for reading a customer's card with a card reader 24 is displayed firstly on the CRT display device 25 of the temporary reservation terminal equipment 22. Then, the customer scans the card with the card reader 24. Consequently, the identification code on the card for identifying the customer is read by the card reader 24. Then, the command for inputting the identification number is displayed on the CRT display device 25. The customer inputs the predetermined identification number on a keyboard 26. The command for inputting the kind of reservation is displayed on the CRT display device 25. The customer selects desired reservation among plural reservation kinds and inputs the corresponding number with a ten-key 261.

Description

DETAILED DESCRIPTION OF THE INVENTION Field of the Invention The present invention relates to a product reservation system that uses a two-way communication system such as CATV as a communication means, and in particular, a terminal device is installed at a station or the like, and the terminal device allows The present invention relates to a product reservation system that allows reservations for products registered in a CATV center, etc., reservations for airline tickets, seat tickets for theaters, etc., and other exchanges.

In addition, in this specification, [product] [train].

Air tickets, seat tickets for theaters, etc., 1. “Accommodation tickets for hotels, etc.”
We will define it as ``products, etc.'' or ``products'' in Ht, and use that term.

Description of the Prior Art Recently, new regional @valley type 1)-services using interactive new media such as ATV as a means of communication have become popular.

According to such new media, for example, CATV, data can be transmitted in both directions, so information such as product information, airline tickets, seat tickets, etc. can be transmitted from the CATV center and displayed on each viewer's TV. Viewers will be able to reserve products, airline tickets, etc. using the keyboard as needed. However, in order for viewers to reserve products or airline tickets, they need a keyboard to input data, and a conventional television receiver cannot be used as is; a dedicated terminal device must be installed. Such terminal devices are generally expensive, and it is thought that it will take a long time to reduce the price to a level that each individual can own.

Therefore, it is being considered to install terminal devices in so-called public spaces such as railway stations so that many users can use them together. In general, public spaces such as stations are the most likely to gather people, day or night.

Therefore, by installing a terminal device,
For example, it will be possible to strengthen catalog sales, and especially in urban areas, it will have the effect of substantially expanding business hours. In addition, in new towns and rural areas, it can be expected to have an effect in place of opening new stores.

By the way, when a purchase reservation for a product is made using an OA'rV terminal device or the like, the amount of the product is usually automatically debited from the bank account of the customer who made the reservation and paid to the vendor. However, considering the current state of commercial transactions, when a customer makes a reservation for a purchased product, a receipt is often required as a copy. In addition, if you reserve a seat for an airline ticket using the 0ATV terminal WA, for example, when you board the plane, you will have to present your reservation ticket at the airport counter and exchange it for a seat ticket. is necessary. In other words, when making a reservation using a terminal device, it is desirable that the terminal device have a function of issuing a receipt, reservation ticket, etc. upon completion of the reservation.

However, if a receipt or reservation ticket issuing function is provided in a retail terminal device, the terminal device becomes more expensive, which has the disadvantage of hindering the spread of the product reservation system itself.

Purpose of the Invention Therefore, the present invention aims to improve the practicality of dividing the terminal device in a product reservation system into a reservation-only device and a ticketing-only device, and distributing the reservation-only device and the ticketing-only device U, respectively, in one public space. The purpose is to provide a high quality product reservation system.

Coincidence and Effects of the Invention The present invention is a system for so-called TV shopping or home shopping, in which a desired product, etc. is selected from among the products, etc. displayed on a display, and the product, etc. is reserved. , a reservation center, and a provisional reservation terminal and a ticket issuing terminal connected to the center through a two-way communication medium (for example, a CATV communication line).

A temporary reservation terminal is a device for selecting a desired product, etc. from among multiple products, etc. and making a temporary reservation, and includes a display device for displaying information, a reader device for reading a customer code, and temporary reservation data. It is equipped with a data input device etc. for inputting information. The ticket issuing terminal is a device for making a permanent reservation (confirming the provisional reservation) for a product, etc. that has been provisionally reserved using the provisional reservation terminal, and in exchange for issuing a reservation ticket.
It is equipped with a reader for reading 1-cards and a ticket issuing station for issuing reservation tickets. The reservation center uses means to store the customer code and provisional reservation data, and compares the customer code transmitted from the provisional reservation terminal with the customer code transmitted from the ticketing terminal, and if they do not match, the provisional reservation is made into a permanent reservation. and means for instructing the ticket issuing terminal to release the reservation ticket.

Since the present invention has such a configuration, a reservation ticket is always released when the main reservation is established, so that the system can be adapted to the actual situation of the transaction. Furthermore, since the customer can obtain a reservation ticket along with the actual reservation, the reserved products, etc. can be clearly identified, and troubles associated with the reservation can be reduced. In addition, since the terminal devices are divided into a provisional reservation terminal for making provisional reservations and a ticketing terminal for converting provisional reservations into permanent reservations, there is no need to install a ticketing mechanism in every terminal device. It can be made relatively cheaply.

More preferably, the present invention provides a plurality of provisional reservation terminals and at least one caller terminal in one public space.
#Configure the terminal device.

By shifting in this way, it is possible to create an efficient system that corresponds to the frequency of use of each terminal. This is because temporary reservation terminals are frequently used by customers to simply select products or view product details. On the other hand, a ticket issuing terminal is a device that is used only when making an actual reservation for a product provisionally reserved using a provisional reservation terminal, and is used less frequently than a provisional reservation terminal. Therefore,
By considering the frequency of use and arranging the corresponding number of terminal devices, a system with high utilization efficiency can be achieved.

Below, an embodiment of the present invention will be described with reference to the drawings.
This will be explained in detail in .

DESCRIPTION OF THE EMBODIMENT FIG. 1 is a block diagram of the configuration of an embodiment of this system. A head 11 is provided in the center 1. The head end 11 is a CATV standard C.
This is hardware for connecting lines. Also, C
ATV center 1 has CPLJ1, which is the middle phase of various controls.
2 and a center file 14 for storing and registering reservation data, product data, etc.
1 by, for example, a bus line. Furthermore, an independent broadcasting M installation 3 is provided for adjusting VT'R and video signals as necessary.

The head end 11 is connected to each location (preferably a so-called public space such as a railway station, a rest plaza in a downtown area, an airport, etc.) via a predetermined wired line (CATV line). The terminal controller 21 of the C△TV shopping center 2 installed at is connected. The terminal controller 21 is for controlling the input/output of the terminal device, and the terminal controller 21 is for controlling the input/output of the terminal device. , For example, five provisional reservation terminals 22 and two ticket issuing terminals 23 are not connected.

By the way, when purchasing a product, etc., a customer selects the desired product, etc. from many product groups, but at the time of selection, if the desired product, etc. is not found with J: in the product's 1ifIF1, color, condition, etc. There are also quite a few. In addition, there are many customers who simply look at various products in what is called window shopping. Therefore, in this embodiment, one CA
Temporary reservation terminal el1 located at TV Shopping Center 2
22 and the number of ticket issuing terminals 1123 are different. However, since the temporary reservation terminal 22 is a device for making temporary reservations and allows selection of products etc. by operating it, its usage rate is relatively high. Therefore, the temporary reservation terminal 22 is 5
Tables are arranged. On the other hand, the ticket issuing terminal 23 for making a permanent reservation for the product etc. that has been provisionally reserved using the provisional reservation terminal 22 is
Because it is used less frequently than the temporary reservation terminal 1122,
The number of units has also been reduced to two.

In the system of this embodiment, the 0ATV center 1 and the bank center 3 are connected, so that customers can pay online for the products they have reserved.

FIG. 2 is a perspective view showing an example of the temporary reservation terminal 22. As shown in FIG. The temporary reservation terminal 22 includes a card reader 24 for reading an identification code from a card held by the customer (a card on which an identification code for identifying the customer is recorded), operating procedures for the temporary reservation terminal 22, products, etc. A CRT display 25 and various displays for displaying explanations and other information.
A keyboard 26 is provided as a data input means for inputting the date.

FIG. 3 is a perspective view showing an example of the ticket issuing terminal 23. FIG.

The ticket issuing terminal 23 includes a card reader 24 for reading the identification=1-code for identifying the customer from the card held by the customer, a keyboard 26J3 for all inputs, and a reservation for ejecting the reservation ticket. A ticket issuing mechanism (not shown) including a ticket ejection opening 27 is provided. In addition, if necessary, the CR for displaying the operating procedures of this ticketing terminal 23, etc.
A T display 28 is provided. This CRT display 1 number 28 may, for example, display the operation f1 order.j'l!
17Δ: Even simple things such as information boards (guidance) and L-no (＼.

FIG. 4 is a plan view C showing a specific example of the keyboard 26 of the temporary reservation terminal 22 and ticket issuing terminal 23 shown in FIGS. = 1 board 26, enter numerical data) J to -261, predetermined function! Horn for growth] / Notsuno → Nkey 26
2. Input data 1ift, a Vult, :Confirmation key 263, Cancel to cancel manual data -264
and correct the input data 4 I, :me 1F1=-2
65 are installed.It should be noted that these keyboards 26
J9 and the above! , :Temporary reservation terminal 22 and ticketing terminal 2
The shape of No. 3 and the members provided therein may be changed as necessary.

5 to 7 are diagrams showing examples of display contents displayed on the CRT display 25 of the temporary reservation terminal 22. FIG.

In particular, Figure 5 shows an example of displaying selectable reservation types, and shows "
"Product Reservation""Theater Seat Reservation" [Displayed on days when a desired product reservation can be selected using the numeric keypad 261 from a plurality of product reservations including airline ticket reservations, 1, and others.

Furthermore, FIG. 6 shows a screen where product reservation is selected, and does not show an example of information display regarding one of the products (portable television in the illustration). As shown in the figure, the product information section displays the product's external view, product number, manufacturer, type, name, price, features, etc., as well as information about the product if you make a reservation for the product. The item you receive will be limited to 111j, that is, the delivery date and Y of the product.
Approximately, it can be said that Venseru: 1 Yang [? It also does not display the deadline.

Furthermore, FIG. 7 is a diagram C showing an example of a display to select one of (11) when a customer has a plurality of payment accounts.

FIG. 8 is a diagram showing an example of a reservation ticket, and shows the purchase reservation for the product "Mobile TV" 1)! , :A reservation 3430 is shown. Reservation ticket 30 has the reservation type.

At 1 o'clock in the reservation, in addition to product information, the delivery date of the product, the date on which the amount necessary to purchase the product will be debited from your bank account, and the name of the bank account from which the amount will be debited are printed.

9 and 10 are diagrams showing an example of a file map of the center file 14 provided in the CΔT Vt center 1. FIG. In particular, FIG. 9 shows a map of a reservation file in which reservation data is recorded in the center file 14, and FIG. 10 shows a map of a product file in which product data is registered.

As shown in Figure 9, reservation data (account number of the customer who made the reservation, whether or not the reservation has been confirmed) is provided for each reservation.

Reservation time, cancellation deadline, etc.) are registered in the file. Here, "whether or not a reservation has been decided" is used to distinguish between a provisional reservation and a permanent reservation. The customer uses the temporary reservation terminal 22
When a temporary reservation is made in (FIGS. 1 and 2), data as shown in the reservation file in FIG. 9 is registered. At this point, the "reservation decision" data is "0". After that, when the customer confirms the reservation using the ticketing terminal 23 (Figures 1 and 3), in other words, when the customer makes a formal reservation, this item is set to "1" and the registration is updated to indicate that the reservation is a formal reservation. .

B1: Naturally, the reservation data in the reservation file is registered sequentially for each reservation.

FIG. 10 shows an example of a product file, in which the product number, manufacturer, type, name, price, delivery date, characteristics, screen number for displaying the product, etc. are registered for each product.

FIGS. 11A and 11B are flow diagrams for explaining the operation of this system when the temporary reservation terminal 22 (FIGS. 1 and 2) is operated.

According to the flow of FIGS. 11A and 118, the first
The tentative reservation operation of the system of this embodiment will be explained with reference to FIGS.

CRT display 25 of temporary reservation terminal 22 (Figure 2)
The date on which the customer's card is first scanned by the card reader 24 is displayed. Therefore, the customer uses the card reader 24
scan the card.

This code (therefore recorded on the card for identifying the customer) is read by the card reader 24. Then, the CRT display 25 displays a message to input the PIN number. A predetermined password is input from the keyboard 26. This password is determined by, for example, a combination of four digit numbers, and is input using the numeric keypad 261.

Next, a message <= is displayed on the CRT display 25 to indicate that the reservation type shown in FIG. 5 is to be input. The customer selects a desired reservation from among the plurality of reservation types shown in FIG. 5, and inputs the corresponding lt8 using the numeric keypad 261. For example, if you want to reserve a product, use the numeric keypad" 1
” is pressed. In response, the display on the CRT display 25 becomes, for example, ``Please enter the product number manually.'' Thereupon, the customer inputs the product M, which he has previously looked up in a list or catalog in which the product number and name are listed. It should be noted that when entering this product number, it is possible to display product list data on the CRT display 25 that includes product numbers and product names, and to allow the customer to select the desired product number from there. :stomach.

Identification data entered through the following operations (card reader 2)
4), the password reservation type, and the product number are transmitted from the terminal controller 21 to the 0ATV center 1 (FIG. 1) via the line.

The CATV center 1 determines whether the transmitted PIN matches a predetermined PIN and determines whether the card is being used by the correct customer based on this PIN number 81 and the identification data. Determine whether If the IQ ID number is incorrect, it will be returned to the initial state and you will have the correct PIN number.

If the PIN numbers match and the card is used by the correct customer, then the product file (No. ioy+>) is searched.

Then, it selects the product with the input product number from among the products registered in this product file (), and transmits data regarding that product to the temporary reservation terminal 22 (Figures 1 and 2). .

Product data is displayed on the screen (Figure 2).

This display is, for example, the display shown in FIG.

The customer looks at the products displayed in this way, and if the product matches his/her desired conditions, presses the confirmation key 263 (
(Figure 4). If the product does not match the customer's desired conditions, press the cancel key 264 (FIG. 4). In this case, the system returns to its initial state.

When the confirmation key 263 is pressed and the reserved product is confirmed, it is determined whether there are multiple payment accounts, that is, multiple bank accounts from which the purchase price of the reserved product cannot be debited. If a customer has multiple payment accounts registered, the date the customer selects the desired account will be displayed. This display is, for example, a display as shown in FIG. Accordingly, the customer selects the desired account using the numeric keypad 261 (FIG. 4). If there is only one payment account, the above-mentioned process for selecting a payment account is omitted, and the CRT display 25 displays, for example, "Please hold for a while."

Z l , 7 r /7'+ I'm-EI L-T
m culms: , b units) 7Gλh=- are transmitted to the CATV center 1 (Fig. 1), and the OAT V center 1 performs predetermined center processing (data related to reserved products in a reservation file as shown in Fig. 8). (record registration processing) is carried out, and the fact that the processing has been carried out is transmitted to the provisional reservation terminal 22.

In response, the CRT display 25 of the provisional reservation terminal 1122 displays a message indicating that the reservation (provisional reservation) has been completed and a campaign deadline for the provisional reservation (for example, that if the reservation is not made at the ticketing terminal 23 within a certain number of days, the provisional reservation will be canceled). ) is displayed. After confirming the display, the customer presses the confirmation key 263 (FIG. 4), thereby ending the processing of the temporary reservation terminal 22.

FIG. 12 is a flow diagram for explaining the operation of this system when the ticket issuing terminal 23 is operated to confirm a provisional reservation (when making a permanent reservation). Based on this Figure 12,
The reservation operation will be explained with reference to FIGS. 1 to 10.

When the ticket issuing terminal 23 is on, the CRT display 28 displays, for example, ``Please scan your card with the card reader.''' is displayed first. When the customer scans the card with the card reader 24, the card reader 24 reads the identification code recorded on the card. Then, the CRT display 28 displays a message to input the password, and the customer inputs the password using the keyboard 26. Then CRI-Display 2
For example, the message 8 is displayed as ``Please wait for a moment.''

”, and during that time, from the ticketing terminal 1fa23, the CATV
The data read by the card reader 24 and the data entered from the keyboard 26 are transmitted to the data center 1 (FIG. 1).

CA T V t? In computer 1, the clear identification number 1 =!
If the user of the Gonawara Card matches the pre-registered PIN or is old, it is determined whether the user is an authorized user or not, and if the PIN does not match, the ticket issuing terminal Machine 2
3 ( ), the gamma display 28 of the ticket issuing terminal 23 displays that the password is incorrect, and returns to the initial state.

BI'I proof i! If the numbers match, the OATV center 1 checks whether there is a provisional reservation or not. Is this Sentab? It is checked whether provisional reservation data of the customer identified by the identification code of the card is registered in the reservation file (FIG. 9) of the file 14. If a tentative reservation has not been made 4T, that fact is transmitted to the ticketing terminal 8N23, and the ticketing terminal va23 displays that there is no reservation, and the operation ends. If the temporary reservation has been made, it is further determined whether the cancellation deadline has passed.

This determination is to determine whether the ticket issuing terminal 23 has been operated within a predetermined period from the date and time of the provisional reservation. If the deadline has passed, the process ends in the same way as if there was no reservation as described above. If it is within the time limit, the reservation file will be updated. (The Reservation Decision 1 item in the reservation file shown in Figure 9 will not be changed from rOJ to "1", and the registration will be updated to indicate that the provisional reservation has become a permanent reservation.) This information is transmitted to the terminal 23.

In response to this, the Fe ticket terminal 23 sends the reservation ticket (t shown in FIG.
Release from 7. The operation is completed when the customer pulls out the reservation ticket.

In the above description, the ticket issuing terminal 23 is provided with, for example, a CRT display 28 as a display means, but the present invention is not limited to this. If you make a mistake in the operation or there is no p-agreement, please attach the G.
It is also possible to notify the customer with one voice.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the system configuration of an embodiment of the present invention. FIG. 2 is a perspective view showing an example of a temporary reservation terminal. FIG. 3 is a perspective view showing an example of a ticket issuing terminal. FIG. 4 is a plan view showing a specific example of the keyboard installed in the provisional reservation terminal and the ticket issuing terminal. Figures 5 to 7 are diagrams showing examples of displays on the provisional reservation terminal. In particular, Figure 5 shows the display content when selecting the reservation type, Figure 6 shows the display content representing the product, and Figure 6 shows the display content when selecting the reservation type. Figure 7 shows the display contents when selecting a payment account. FIG. 8 is a diagram without showing an example of a reservation ticket. Figures 9 and 10 are remaps of the storage contents of the center file; in particular, Figure 9 shows the reservation file, and Figure 10 shows the product file. , temporary reservation terminal Pt,
][I-
It is a diagram. FIG. 12 is a flow diagram for explaining the operation of the system when the ticket issuing terminal is operated. In the figure, 1 is OAT Vt, 2 is OAT■
14 is Centaph) Phil, 22 is a temporary reservation terminal, 23 is a ticketing terminal, 24 is a card reader, 25 is a CRT display, 26 is a 4-board, 27
indicates a printer. Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11A Figure 118

Claims (3)

[Claims] (1) A product reservation system for selecting a desired product, etc. from among the products, etc. displayed on a display and reserving the product, etc., which includes a reservation center and a predetermined two-way communication medium between the reservation center and the reservation center. The provisional reservation terminal is a device for selecting a desired product, etc. to be reserved from among a plurality of products, etc. and making a provisional reservation, and at least , a display device for displaying necessary information, a reading means for reading an identification code from a recording medium in which the identification code for identifying the customer is recorded, and provisional reservation necessary for product selection and provisional reservation. a data input means for inputting data, and the ticket issuing terminal comprises at least: a reading means for reading an identification code for identifying a customer from a recording medium on which the identification code is recorded; and a reservation. Issuance of tickets is issued by Ikome! jI! 4#i, the reservation center includes at least: storage means for storing the identification code and provisional reservation data transmitted from the provisional reservation terminal via the communication medium; a collation means for collating the identification code transmitted via the communication medium and the identification code stored in the storage means; means for processing the provisional reservation data into an actual reservation when the identification code matches the identification code of a customer who made a provisional reservation; and means for instructing the ticket issuing terminal to issue a reservation ticket when the actual reservation is processed. , product reservation system. (2) The product reservation system according to claim 1, wherein the predetermined communication medium is a CATV communication line. (3) The space not installed at one end is equipped with at least one ticket issuing terminal and a plurality of provisional reservation terminals larger than the ticket issuing terminal. Product reservation system described in Section 2.