JPS5920073A - Operation guide device - Google Patents

Abstract

PURPOSE:To quicken the operation of a customer skilfull to the operation, to prevent operation mistake of unskilled customer and to simplify the operation, by performing the voice guide by the selection of the customer and also at the generation of misoperation. CONSTITUTION:An ROM21 storing a program and a voice data, an RAM22 storing a transaction data and an electric power supply/controller 23 are connected to a CPU20 for an automatic cash deposition and paying machine. Further, a voice guide section 30 guiding the operation in voice is connected together with a card reader 24, a slip issuing machine 25, and a customer's operating section 26. Moreover, a transmission control section 32 connected to the center and a key input section 33 connected to switches 5a, 5b operated respectively when the voice guide is required or not are connected to the CPU20. The input section 33 consists of gates 34, 37, an FF35 and an interface 36, the voice guide is performed with the selection of a customer, and also the voice guide is performed when the misoperation is detected at the CPU20, allowing to prevent the misoperation for an unskilled customer.

Description

DETAILED DESCRIPTION OF THE INVENTION Field of the Invention The present invention relates to an operation guidance device that is provided within a transaction processing device and provides audio operation guidance.

BACKGROUND OF THE INVENTION 2. Description of the Related Art Conventional techniques and their problems Transaction processing devices such as automatic teller machines and the like used in financial institutions are known to be equipped with a voice operation guidance device. By the way, conventional voice guidance devices are configured to always provide guidance on operation contents using voice guidance.

However, voice guidance is not necessary for operators who are familiar with the operation of transaction processing devices, and the voice guidance increases processing time, making it difficult to handle. However, for those who are not familiar with the operation, the voice guidance will make the operation easier and make the device easier to use. In this way, simply adding a voice guidance device to a transaction processing device does not make the device easy to use for all operators.

Purpose of the Invention The present invention has been made in view of the problems of the conventional transaction processing devices, and allows the operator to select whether or not voice guidance is required, and allows voice guidance to be used as needed. An object of the present invention is to provide an operation guidance device that can provide guidance.

Structure and Effects of the Invention The present invention is an operation guidance device that is installed in a transaction processing device and performs operation guidance by voice, and includes an input means for inputting whether or not voice guidance is necessary, and a storage means for storing predetermined voice guidance data. and a voice synthesis means for synthesizing and outputting the voice when voice guidance data is given, and providing the voice synthesis means with voice guidance data corresponding to the operating procedure based on an input requesting voice guidance from the input means, The present invention is characterized by comprising a control means for supplying predetermined voice guidance data to the voice synthesis means regardless of input from the input means in the event of an abnormality.

As described above, according to the operation guidance device of the present invention, the customer can decide for himself or herself whether or not audio guidance is necessary. Therefore, customers who are familiar with operations can quickly proceed with operations without using voice guidance, while customers who are not accustomed to operations can request voice guidance to easily understand the operation contents and proceed with operations without making mistakes. . Furthermore, in the event that a failure occurs or an operational error is made, instructions are given by voice regardless of whether or not voice guidance is selected, making operation reliable and making the transaction processing device easier to use.

DESCRIPTION OF EMBODIMENTS FIG. 1 is an external view of an automatic teller machine equipped with an operation guide device according to an embodiment of the present invention. In this figure, a cathode ray tube display device (hereinafter referred to as CRT) 2 is arranged on the horizontal operation surface of an automatic teller machine 1 to display the operation information for customers. , a function key 3 for manually inputting the unit of amount, etc., and a numeric keypad 4 for inputting a password, amount, etc. are arranged. Now, in the present invention, switches 5a and 5b are provided on the operation surface for selecting whether or not audio operation guidance is necessary. A bill slot 6 for inserting banknotes is provided on the left side of the operation surface, and a card insertion lower slot for inserting a magnetic card with a magnetic stripe, a bankbook insertion slot 8 for inserting a bankbook, and a withdrawal slot are provided on the vertical operation surface. A banknote discharge port 9 for discharging banknotes is provided. Above the passbook insertion slot 8 is a transaction indicator 10 that indicates the transaction status.
, a display 11 indicating the type of transaction that can be made is provided.

FIG. 2 is a block diagram showing the internal structure of this automatic teller machine. This automatic teller machine is controlled by a central processing unit (hereinafter referred to as CPU) 20. CPU2
0 is a single-only memory (hereinafter referred to as ROM) that stores programs and audio data (described later) as a storage means.
21, and a random access memory (hereinafter referred to as RAM) 2 in which transaction data is temporarily held as a work area etc.
2 is connected, and a power supply and control device 23 is also connected. Furthermore, the CPU 20 includes a card reader 24 that reads data from a magnetic card inserted as an input/output device.
Slip issuing machine 25, CRT that prints transaction data on statement slips
2, function keys 3, and numeric keypad 4, a customer service operation unit 26 that serves as a human output interface, a bill ejection machine 27 that ejects bills during payment transactions, a bill take-in machine 28 that takes in bills inserted during deposit transactions, and insertion. A bookkeeping machine 29 that prints information on the passed bankbook is connected to it, and a voice guidance section 30 that performs operation guidance using voice is also connected to the voice guidance section 30.
It synthesizes pre-stored audio data based on the control of the PU 20, and its output is sent to the speaker 3.
given to 1. Transaction data is transmitted to the center via the transmission control section 32, and transaction data is also transmitted from the center. Now, in the present invention, a key manual section 33 that determines whether or not audio guidance is necessary is connected to the CPU 20. As shown in detail in FIG.
a and 5b are connected via a gate 34 to an input if of an R5 type flip-flop 35. When voice guidance is required, the switch 5a is pressed to set the flip-flop 35, and when it is not required, the switch 5b is pressed to reset the flip-flop 35. flip flop 3
The output of 5 is connected to C via I10 port 36 and gate 37.
Given to P U 20.

Figure 4 shows ROM21. 3 is a diagram showing a memory map of RAM 22. FIG. As shown in the figure, the ROM 21 has a program area and an audio data area for storing audio data for operation guidance from TO to T9. RA A122 is an audio guidance flag FA that is set when audio guidance is requested.
It also has a failure flag FB that is set when some kind of failure or operational error occurs in the input/output device.

Next, the operation of this automatic teller machine will be explained with reference to the flowcharts of FIGS. 5 and 6. In each flowchart, the number indicated using a leader line is CPU2.
This shows the operation step of 0. In Figure 5,
First, after the start of the transaction, initial guidance asking about the type of transaction and whether voice guidance is required is displayed on the CRT 2 (step 40), and the customer's operation is awaited.

If any of the transaction keys among the function keys 3 is pressed, the wording TO1, that is, "Welcome" is voice synthesized in step 42 via step 41, and the process proceeds to step 43, where the type of transaction is determined. Check. If the transaction is a deposit transaction, the process advances to step 44 and the state of the flip-flop 35 is checked. When the customer desires voice guidance, he presses the switch 5a, and as a result, the flip-flop 35 is set. Therefore, if the flip-flop 35 is set, the audio guidance flag FA is set, and if it is not set, the audio guidance flag FA is reset (steps 45 and 46). After that, preparations for deposit are made (routine 47), and here the CRT2
Use to instruct the user to insert the passbook. As mentioned above, when some kind of failure or operational error occurs in each input/output device, the failure flag FB is immediately set. Next, in step 48, the state of the audio guidance flag FA is checked, and if this flag is set, the text T
7. In other words, the message "Please insert your bankbook" is synthesized into voice and guided. Then, the process proceeds to step 50, where the state of the failure flag FB is checked, and if this flag is set, the state of the voice guidance flag FA is not 1+ and the text T3, that is, [An attendant will arrive J] is voice synthesized. Step 51
), abnormality processing is performed (routine 57). If the flag FB is not set, the routine advances to a passbook insertion processing routine 52, a personal verification processing routine 53, and a banknote insertion processing routine 54. Also in these routines, audio guidance is added based on the state of the audio guidance flag FA. Since the audio guidance flag FA is checked for each process that requires audio guidance, subsequent audio guidance can be stopped by pressing the switch 5b when it is no longer necessary. Also, if necessary, the user can press the switch 5a to start or resume voice guidance. When these processes are completed, the message T1, ie, ``Thank you very much'' is synthesized into speech in step 55, and further transactions such as bookkeeping are completed and the medium is returned (routine 56), thereby terminating the deposit transaction.

If the key pressed in step 43 is not a deposit key, the process proceeds to step 60 in FIG. 6, where it is determined whether or not this is a payment key. If it is not a payment key, it will be processed as another transaction, and if it is a payment key, the following payment transaction processing will be performed.

That is, in step 61, the flip-flop 35 checks whether or not the switches 5a and 5b are pressed. If the flip-flop 35 is set, the voice guidance flag FA is set, and if the flip-flop 35 is set, the flag F is set.
Reset A (Stenoff 62.68).

Then, in routine 64, preparations for withdrawal are made and the states of the voice guidance flag FA and failure flag FB are checked (steps 65 and 67). If the voice guidance flag FA is set, voice guidance is required (σ) and wording T9.
, that is, "Please insert your card" is voice synthesized and the guidance is issued (step 66).If the failure flag FB is set, the message T4, that is, "Call the nearest phone number" is displayed regardless of whether or not voice guidance is required. "Please contact us" is synthesized into voice (step 68), and the process jumps to step 57 to perform abnormality processing. Next, after waiting for the card to be inserted, no card insertion processing is performed in routine 69).In step 70, the flip-flop 35 (therefore, it is checked again to see if the switches 5a, 5b have been pressed or not).

If the flip-flop 35 is set, is the voice guidance flag ■? A is set, and when it is in the reset state, the off flag FA is reset (steps 71 and 72). Then, personal verification processing is performed based on the inserted card (routine 73), and then the voice guidance flag FAN and failure flag FB are set. Check the status of (step knobs 74 and 76).

If the voice guidance flag FA is set (step 75), the voice guidance flag FA is set (step 75) and the message T2, ie, "Please take 1 card 0" is synthesized into voice and the guidance is issued. The message T3, ie, "A staff member will come" is synthesized into speech (step 77), and abnormality processing is performed (step 57). Then, in routine 78, the banknotes are disbursed, and in step 79, the message T6, that is, ``please accept the banknotes'' is synthesized into voice and guidance is provided. After that, the process jumps to step 55 in FIG.
6) and finish. Even if the failure flag FB is set and C is a simple operation error, abnormality processing will be performed.Regardless of the state of the voice guidance flag FA, voice guidance to correct the operation error will be performed and the original processing routine ('--Return) will be performed. Make it.

This embodiment applies the operation guide device of the present invention to an automatic teller machine, but is not limited to this, but is also applicable to various types of machines where customers directly operate the device to conduct transactions, such as automatic teller machines and vending machines. It is possible to apply this method to transaction processing devices.

[Brief explanation of drawings]

FIG. 1 is an external view showing an automatic teller machine to which the operation guidance device according to the present invention is applied, FIG. 2 is a block diagram showing its configuration, and FIG. 3 is a block diagram showing details of the key manual section.
Figure 4 shows ROM21. Memory map of RAM22, 5th
6 are flowcharts showing the operation of this embodiment, and show deposit transactions and payment transactions, respectively. 1 Automatic teller machine, 2...CRT, 5a+ 5
b...Switch, 2O-CPU, 21/ROM122
-RAM, 30 Voice guidance section, 33 - Key human power section, 35...Flip-flop. Patent applicant: Tateishi Electric Co., Ltd. Attorney: Yoshiki Okamoto (1 person) Figure 1 Figure 5 Figure 6

Claims (1)

[Claims] (1) An operation guidance device that is installed in a transaction processing device and provides operational guidance by voice, comprising an input means for inputting whether or not voice guidance is necessary, a storage means for storing predetermined voice guidance data, and the voice guidance. a voice synthesis means that synthesizes and outputs the voice when data is given; An operation guidance device characterized by comprising: control means for sometimes providing predetermined voice guidance data to the voice synthesis means regardless of input from the input means.